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Verizon Scam
Posted by Decco on 11/29/2007
PITTSBURGH, PENNSYLVANIA -- If you receive an offer from Verizon that looks to good to be true, it is.

In July 2007, I received a letter from Verizon offering a Triple Freedom package; phone, internet, and satellite TV service for 89.99 a month for 12 months. I called Verizon to verify the offer, and my husband and I decided to go with it, as we were fed up with Comcast's high prices.

Installation was set up for July 24th and 25th, and the installer for Direct TV arrived promptly on the 24th. An hour later I had satellite TV, which I actually like better than Comcast cable.

However, Verizon called me to reschedule the installation of my phone service, first pushing the date back to July 27th, then July 30th, then finally to August 2nd, when phone service was installed.

In the meantime, I had already received my installation kit for DSL service, but was told I had to wait 1)until the phone was installed (duh)
and then 2) had to wait until Verizon checked my lines to make sure that I could receive DSL.

I already knew I could get DSL, as I am only 3 blocks from a Verizon DSL hub, and...my next door neighbor has been a Verizon DSL customer for 3 years.

I didn't get the okay for Verizon DSL until August 18th.

Anyway, it seems that with all the delays, somehow my bundled package deal got 'unbundled'. I have so far paid around $450.00 MORE than what I was originally promised. That includes an installation fee for $95.50 from Direct TV, when installation was supposed to be free.

I got that bill a week after installation of the satellite service, which tells me that Verizon either unbundled my bill as soon as they pushed back the first installation date, or they never really bundled it at all.

I was told, that for all three services, and with 3 extra TV receivers, my total bill (ONE bill, from Verizon ONLY) would be $105.00 per month, plus the various fees and taxes.

Not happening. I get a bill from Verizon for phone and internet, and a bill from Direct TV.

I have called Verizon 6 times in 4 months about this, and they go through all the motions, then we do a conference call to Direct TV, and nothing gets settled. I just got both bills from both companies again, and even though they are showing discounts, the bill is far higher than it should be, and I still want them bundled.

I have been told by Verizon that it is Direct Tv's fault, and they tell me it is Verizon's fault.

The only consistency is that with each call to Direct TV, they tell me that it was Verizon who unbundled my package, not Direct TV.

I have also been told that to get it rebundled, I need to pay the Direct TV bill down to zero, call Verizon, tell them, so they can send a 'request' Direct TV to rebundle my package. I've done this.

Still not happening. On my last call to Direct Tv, I was told by a supervisor, to 'cross my fingers, and lets hope that Direct Tv okays Verizon's request to 'rebundle' the original offer.

Personally, I hold Verizon responsible, as they are the ones who made the offer, they are the ones who 'unbundled' the package deal, and they are the
ones who went after a partnership with Direct TV, so that Verizon could compete with Comcast.

To be honest, I am happy with the services I get from Verizon, there's been no problem with phone or internet, and I certainly do NOT miss Comcast's annoying as hell Comcastic ads.

I just want what I signed up for.

To pass the time, I have sent letters to local TV consumer reporters, and to the BBB, and the state attorney general. Not that I don't have better things to do, it's just that I can't be the only person who fell for this and is not getting what we thought we were.

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Posted by Principissa on 2007-11-29:
If I were you, I would give them one more time to get this right. It sounds like you have wasted a lot of time and energy trying to fix their screw up. If they can't get it right this time, I would seriously consider moving your services and taking your business elsewhere.

Demand but be firm that they need to make right what they have wrong.

Try calling these numbers and see if it gets you anywhere.
customer advocacy

customer retention

And if that gets you nowhere try these numbers.
Verizon Executive Contact Info

Bob Barish
Senior Vice President & Chief Financial Officer
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 908-559-1629
fx: 908-696-2156

William Barr
Executive Vice President & General Counsel
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 212-395-1689
??: 908-766-3836

Bruce Beausejour
Vice President & Associate General Counsel
State Regulatory, NY and New England
185 Franklin St, 13th Floor
??: 607-743-2445 (Brenda?)
fx: 607-737-0648

Maura Breen
Senior Vice President
General Manager
New York Region Rm 3108
140 West Street
New York, NY 10007
ph: 212-321-8170 (alana picks up)
fx: 212-964-4072

Mike Hassett
Senior Vice President
Business Solutions Group
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 908-559-2505
fx: 908-766-5194

Holyce Hess Groos
Vice President & CFO
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 908-559-5507 (direct)

Suleiman Hessami
Vice President
Pricing & Contract Management
22001 Loudon County Parkway
Ashburn, VA 20147
ph: 703-886-2017 (Pam picks up)
fx: 703-886-0116

John Hoey
Vice President
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 908-559-4760 (Robin picks up)
fx: 908-766-3965

Jerry Holland
Vice President
CLEC Operations
175 Park Avenue Rm 125
Madison, NJ 07940
ph: 973-350-5111
fx: 973-660-1065

Bob Ingalls
Executive Vice President & Chief Marketing Officer
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 908-559-1112 (Shaw? picks up)
fx: 908-696-2210

Virginia Ruesterholz
Verizon Telecom
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 908-559-1069 (Diane picks up)
fx: 908-696-2135

Joseph Russo
Vice President
Service Assistance Support
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 908-559-2266 (Robin picks up)
fx: 908-696-2175

Tom Tauke
Executive Vice President
Public Affairs, Policy & Communications
140 West Street, 29th Fl
New York, NY 10007
ph: 212-395-1032
fx: 908-696-2036

Doreen Toben
Executive Vice President & CFO
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 212-395-1057 (Doreen Thompson picks up)
fx: 800-295-5136
Posted by voiceoff on 2007-11-29:
Are you saying you have the triple play but are not getting the discounts becaseu all three were not started at exactly teh same time? That is absurd. Often people add a third to then qualify for teh triple. Keep plugging but something is fishy here.
Posted by decco on 2007-12-01:
Principissa, thanks much for all the contacts, I'll be trying them Monday, as I once again have to call Verizon to resolve this.
Voiceff, what's 'fishy' about this? I still have the original letter I received from Verizon with the original Triple Freedom offer that I wanted. Original price, 89.99 for 3 services-phone, internet, and television through Direct TV. I am supposed to get one bill from Verizon for 89.99, plus a 15.00 dollar fee for 3 extra receivers plus added taxes and fees. What I am getting, finally, is a 65.00 bill from Verizon and a 60.00 bill from Direct TV. Both bills reflect various discounts and credits, however, I'm still writing 2 checks a month instead of one, I still had to pay a 95.00 fee for Direct TV installation that should have been free, I'm still paying approximately 10.00 a month more than I should be, and I still can't get these people to actually do anything to fix this. I know 10.00 a month doesn't mean much in itself, but that's a 120.00 a year I can use elsewhere.
And yes, I'm unbundled. Direct TV has told me repeatedly that I was charged for installation because when they sent that charge to Verizon, Verizon sent it back as unbillable.
I have been told that happened because Verizon sends it's bills out after Direct TV does. That doesn't make a bit of sense to me, or how else could they possibly offer a package with all three services if they can't coordinate their billing?
Anyway, I have every conversation with Verizon & Direct TV written down, dates, names, and all the excuses. The only constant I get is that Verizon caused this problem by sending that installation fee for satellite back as unbillable, and as far as I am concerned, Verizon owes me at least 95.50, which I would be more than happy to accept as credit on my bill.
Posted by voiceoff on 2007-12-02:
decco, I meant fishy on Verizon's part, not yours. They seem to be saying you can't get the triple now but even people who start out with two can add a third so why are they saying they can't coordinate unless started at same time? And that is what you rquested, also.
Posted by decco on 2007-12-03:
Sorry, misunderstood. Yes, somehow, between the installation of satellite tv and the installation of phone and internet, there was a problem with billing, the installation fee, to be exact. Direct TV sent the installation bill to Verizon, who, according to Direct TV, sent it back saying it was 'unbillable'. Because of that, Direct TV sent me the installation fee. According to Verizon, I do have the Triple Freedom plan, even says so on my Verizon bill. But only 2 services are on that bill, phone and internet. I get a separate bill from Direct TV. I have been repeatedly told by Verizon that they have to put in a 'request' to Direct TV to add their portion of the bill to the Verizon bill. One Direct TV rep even told me to 'keep my fingers crossed' and hope that the latest request went through and was okay by Direct TV. Go figure. My husband and I have pretty much decided to drop the landline and just use the mobiles: will get broadband from Comcast, and keep Direct TV. And in the meantime, I will keep after Verizon to refund what they owe me.
Posted by lbzsthby on 2008-12-29:
I signed up for the Verizon Triple Freedom plan online without consulting a verizon salesperson. This plan even without the 1 year promotion is less than the horrible cable service I had. I read every letter Verizon sent me confirming my orders, explaining my service, etc but I 100% agree with you it is confusing and misleading! I realized my plan was unbundled when I received a bill from Direct TV. I found and called a number on a letter that Verizon sent confirming my Direct TV service. A week later the charge was removed. I am actually trying to figure out another issue because my plan has been changed again. You really need to read between the fine print when dealing with Verizon.
Posted by JustWantToGetWhatItSaid on 2009-01-22:
Here is what happened when I tried to sign up for the Verizon Triple Freedom Bundle: (This is the second representative I got into a chat with, after spending 45 minutes with the first one. You'll probably sense my frustration).

Nicholas: Hello. Thank you for visiting our chat service. How can I help you bundle up and save with our High Speed Internet and FiOS packages?

you: I was almost done, but it told me to pick a different package, and although the difference between the packages looked like $10, it made my monthly bill go from 107.60 to 127.60

Nicholas: May I ask what packages are you referring to?

you: directv plus hd dvr versus directv plus dvr

Nicholas: May I ask what equipments did you selected?

you: i'll tell you what I want, you tell me how to get it. I have 4 TVs. 2 are HD right now, and I plan to upgrade a 3rd within 3 months. I want HD DVR on main TV, HD service on other HD set right now, HD box for set I plan to upgrade, and regular box for 4th TV. I'm trying to get the choice extra triple freedom bundle with 3MB internet service.

Nicholas: As you want HD DVR, you will have to upgrade your TV package to Plus HD DVR.

you: ok - but at 72.99 vs 62.99, shouldn't my total go from 107 to 117, not 127?

Nicholas: I suggest you to first complete phone and Internet selections and reach DirecTV selection page and let me know.

you: I did - that's where I am

you: I mean 107 to 117, not 127?

Nicholas: There will be equipments charges that will be added to final total. I suggest you to complete all your selections first and proceed to Review Order page and let me know.

you: I did - that's what I'm saying. For equipment I am ordering 1 standard receiver, 2 HD receivers, and 1 HD DVR. It is my understanding that all of the equipment will be covered by rebate.

Nicholas: You will get rebate for HD DVR and first standard receiver only. That's what I am saying. To get better understanding of charges, proceed to Review Order page so that I can also explain you in better way.

you: I'm there - I don't understand what you are trying to say. Here is what I see:

you: Standard Receiver FREE HD Receiver (2) $198.00 DIRECTV® HD DVR™ $199.00

Nicholas: Please try this link and make you selections again.

you: Why? What I want is 3MB internet, Choice Plus with free Showtime, HD service, 2 HD boxes, 1 HD DVR, and 1 regular box. What am I going to pay? I think all of the hardware is covered by rebates. Is that correct, or not?

Nicholas: May I have the state the service will be located in?

you: Provided the rebate part is correct, the only issue I have right now is the difference between the two TV services, directv plus hd dvr versus direct tv plus dvr. The pacakges are 10 different , but when i switch between them my total goes up 20.

you: Massachusetts

Nicholas: When you order a Verizon Triple Freedom package with DIRECTV service billed through Verizon you receive a bundled price starting at $119.99 per month (plus taxes and surcharges).

Nicholas: This plan combines our Verizon High Speed Internet Service (3 Mbps) with Freedom Essentials (Voice), and DIRECTV(R) PLUS HD DVR(TM) service billed through Verizon.

you: the guy I talked with on the phone said this:

you: Triple Freedom $79.99

you: Add $10 to upgrade to 3MB and Choice+ including free showtime.

you: Add $10 for HD

you: Total $99.99

you: first 4 receivers, installation, and modem free.

you: HD equipment covered by rebates

Nicholas: I provided the package directly with Plus HD DVR TV package included.

you: so what happens if I order the directv plus dvr package, and the 2 hd boxes and hd dvr?

you: and why does the package jump up 20 even though the difference between directv plus hd dvr and directv plus dvr is only 72.99 vs 62.99, or 10, not $20?

you: are the boxes going o be covered by rebate, or not?

Nicholas: Let me get it straight. Select Freedom Essentials phone plan, 3 Mbps Internet speed, Plus HD DVR package, 1 HD DVR, 2 HD receivers, 1 SD receiver and check price on Review Order page. Rebate is available on HD DVR only.

you: so I would have to BUY 2 HD boxes for $99 each !?

Nicholas: Yes, you are right.

you: Dude - I'm not doing that. What are the other options? The bottom of the thing from Verizon says you can lease equipment for $4.99 /month

Nicholas: Yes, that's for standard receiver. First standard receiver is free. Please Note: The $5 discount off the price will not reflect in your shopping cart. The special discount will reflect as a credit on your bill.

you: offer says $0.00 for first 4 units. Standard Receiver $0.00 for the first four units; $69 for each additional unit (Credit restrictions apply). Learn more Included (1-4)

you: can I get 2 free regulars, 1 HD free with rebate, and 1 HD DVR free with rebate??

Nicholas: Yes, there is no one time fee for first 6 standard receivers however, there is $ 4.99/mo access for second standard receiver onwards.

Nicholas: For a limited time, when you sign up for a qualifying Freedom plan you are eligible to receive $5 off the original price for twelve months.

Nicholas: Please Note: The $5 discount off the price will not reflect in your shopping cart. The special discount will reflect as a credit on your bill.

Nicholas: So you can consider 2 receivers for free.

you: Now I'm really confused. Are you saying that if I get 4 receivers I will be billed $4.99 x 3, but get $5.00 per month back? So even though I am "buying" the receiver, and getting a rebate, I'll still pay $4.99 per month for it?

Nicholas: As you have selected 2 standard receivers, you should actually pay $ 4.99/mo each. However, as lease fee for first receiver is waived of, you just have to pay $ 4.99/mo for 2 receivers which will be balanced for $ 5/mo extra discounts. So practically you are not paying anything for 2 receivers.

you: tell me how the rebate works

Nicholas: Are you referring to HD DVR rebate?

you: no - just hd box

Nicholas: The DIRECTV(R) PLUS HD DVR(TM) delivers over 200 channels including your local channels and programming for family and children, the best sports networks, a variety of news and entertainment channels, commercial-free music stations, the best HD channels and DVR service! To access DIRECTV HD programming, a DIRECTV HD Receiver, DIRECTV Slimline dish and HD television are required. Ther monthly rate is $72.99 (plus tax). Order by March 3, 2009 and receive an $8 bill credit for 12 consecutive months after online or phone-in rebate. That means you only pay $64.99 per month for 12 months! Plus you get free STARZ(R) and SHOWTIME(R) for 12 months and a FREE HD DVR receiver upgrade!

Nicholas: Is there anything else I can help you with?

you: I can not begin to tell you how confused you have made me, or how much time I feel like I've wasted.

Nicholas: I am sorry however, I will tell you only that charge which you have to pay.

Nicholas: Its my duty to introduce you with all applicable charges.

you: This has been a terrible terrible experience

you: I think the offer is deceptive

Nicholas: Thank you for using Verizon's chat service. See how customers are helping customers on our brand new Verizon Forums site located at: http://forums.verizon.com

Chat InformationYour chat session has been terminated by the Verizon chat representative.

Posted by hootandkelsey on 2009-03-03:
Posted by ter on 2012-04-24:
I also have the worst experience.I signed up for virizon 4G service for 50/ month. for the first couple of days the network was very bad and i didnot use it.after two weeks i called customer service and they said i would have to register ( install)something in my computer to get the right service. the network was faster after the installation, used the internet for another two weeks. then they sent me a bill writtent in spanish and the bill was about $600.00 i said this must be a mistake. may be they use the wrong bill. i went to the store and ask them if this is my bill. they said they will give me the english service and said they do not do the billing. i disconnect the service the same exact day. then some one called me and said i have a bill due and i have to pay $600.00. i use the internet for a month and i did not even work properly, i am responsible for only what i signed for, which is $50. they said they do not know why they send me this bill, they cannot explain it. now they are keep calling me. i donot know what to do . they cannot explain why i get that much bill.
Posted by highctryman on 2012-07-11:
Verizon is a malicious, crooked company....do not trust those rats.
Posted by David on 2013-02-13:
Just do not use Verizon for anything, it is the worst company to deal with, save your time and effort, go elsewhere, timewarner phone is as good, clear network is better, cheaper, just don
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Triple Freedom FRAUD
Posted by Milo427 on 11/05/2007
TOBYHANNA, PENNSYLVANIA -- I just wanted to let other consumer know that if Verizon calls and tells you they can save you money hurry up and HANG UP because its a LIE!!!! They told me with the FREEDOM PACKAGE that my bill would be $109.00 a month well I received a bill today and its $214.55... And then they tell me it doesn't include the internet !!!!!! And then if I am to cancel it would cost me $375.00 not $200.00 like I was told on October 1,2007. It changed on October 17,2007 that to cancel the service it will now cost me $375.00... I was told that it doesn't matter what I was told on 10/01/2007... SO now do I take my chances and cancel and go back to Blue Ridge Cable (which I NEVER had a problem with) or do I stay with this TRIPLE package????? I feel in the long run I will save money by canceling VERIZON!!! Even if I do only PAY them $1.00 a month.. for the next 375 months..... at least I don't have them any more....

I can't believe I was sucked into this FRAUDULENT PLAN!!!!! I am not saving money now I am paying more...I feel the representative that sold me this PACKAGE!!! Should be held liable!!!! she MISREPRESENTED her company (well did they train her that way??) and now I have to decide what I am going to do ???

PS that $109.00 also was suppose to include the FOOTBALL ticket.
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Posted by Anonymous on 2007-11-05:
Look again at the bill to see if it's prorated for the last month and the current month. They charge a month in advance. A few months ago I went with their Triple Play. The first bill was large but the next bills were actually lower than what I was quoted.
Posted by killerklown on 2007-11-05:
Written like a chimpanzee on a coke binge...
Posted by CrazyRedHead on 2007-11-05:
Did you ask if the internet was included?? If you don't ask you are not told.
Posted by voiceoff on 2007-11-05:
I always ask them to send me a flyer about the plan so I can see in writing exactly what the "package" includes. They only give highlights and best features when they sell it over the phone.
Posted by BvF7734 on 2007-11-05:
I can't believe the responders saying that he needed to double check if it included internet. What is a triple play pack if it is only TV and Phone? That looks like a double play to me. Triple play is three packages. Don't you all realize that it is not always the consumer that is at fault?
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Triple Freedom - Triple Frustration!
Posted by Laura1019 on 07/08/2007
NEW JERSEY -- I had the horror of ordering the Verizon Triple Freedom Plan (phone-internet-Direct TV) for my home. According to the advertisements, I was supposed to receive one bill for all three services (approximately $108 per month with taxes). Well, I have received, in one month, separate bills for Direct TV and Verizon. I was advised by both companies NOT to pay those bills, as they would be consolidated to one bill. Now I am receiving shutoff notices from both companies. I've only had the account for six weeks and I truly regret switching from Optimum online! Oh, and not only am I receiving separate bills, I am also being charged full price as if they were separately ordered! So, my total charges are nearly $350! Now, I'm being told that they only way that my bills can be consolidated is if I pay the full amount of both bills, and THEN, in a few billing cycles, my bills should be consolidated. WTF???? Has anyone else had this experience?

Where can the little old residential consumer find RECOURSE????
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Posted by Anonymous on 2007-07-08:
On Monday call Verizon Billing and threaten to cancel because you feel the service stinks. They will transfer you to Retentions. Those people will just about bend over backwards to keep you as a customer. Whatever deal you accept have them email it to you for confirmation.
Posted by Laura1019 on 2007-07-08:
THanks! I will give that a try and see what happens. I only opened the account at the end of May, and it's been a disaster ever since.
Posted by voiceoff on 2007-07-08:
Retention did not do anything to keep me, so don't hold your breath. Optimum has a triple play deal too so why did you leave them?
Posted by Laura1019 on 2007-07-09:
I tried to keep service through Optimum online but was told that I was not eligible to upgrade my services - go figure ... otherwise I would have kept them.
I'm not holding out my hopes on Verizon, believe me! I'm checking out other services. Maybe Optimum will give me he triple play deal now that I would be a "new' customer.
Posted by Moonrise on 2007-07-09:
You're not alone. I also live in NJ; in early may I signed up for all 3 services at the 'discount' price of $95. When first bill came, it was over $300. When you call customer service, they actually have an option to hear a recorded robo-message for all of us suckers having billing problems with their 'bundled' packages. Funny how accurate Verizon is when they choose to bombard you with DAILY TV and snail mail promotions. Then how conveniently they get stupid when it comes to charging.
Posted by RammaaJ on 2008-11-14:
Same here. 3 months of them telling me that my 150.00 a month bills will stop, When is the triple play price gonna kick in? Not sticking around, Got comcast coming Sat to hook my Tv up. Direct TV sucks, and Verizon sucks for doing business with them. Shame on them for lying. Mis representation is what I think they call it. I am also filing with the BBB first thing Monday Morning.
Posted by ejcjensen on 2010-02-19:
I was ALMOST in the same situation. I ordered the same package and was told by the people at Verizon that I had to contact Direct TV and set up an installation date. When I called Direct TV they treated me like I was a new customer who just called them wanting their service. I told them I purchased a "bundle" through Verizon and just wanted to set up an appointment to have the system installed. They insisted on a credit card number to cover a $19.95 installation fee, but I just had a bad feeling that they were going to charge me their normal monthly rate of over $80.00 per month, which they would have. I would have also been responsible for a seperate bill from Verizon for over $60.00 per month for phone and internet. This is a far cry from the advertised bundle price of $84.99 a month for all 3 services. I got a number for Verizon's eCenter. Luckily I was able to talk to someone who knew exactly what was going on. I was told to call direct TV and cancel the order I had placed, which I did just in time. My installation was scheduled for today, 02/19 between 12:00 & 4:00. I called to cancel at 11:30. I called Verizon back and ordered the service (Direct TV) through them as part of the bundle I originally purchased. If anyone else is having trouble like this, I suggest you call Verizon's eCenter for assistance. They were actually pretty good about the situation. The number is 1-866-326-7937. GOOD LUCK!
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Verizon Bundle Scam
Posted by Titan on 02/26/2009
BOSTON, MASSACHUSETTS -- BEWARE of deceptive practices by VERIZON. I agreed to bundle my telephone, internet and Direct TV with Verizon. Verizon did not explain that by doing this I was entering into a two year contract. DIRECT TV installed the service but it was not the package I agreed on. They only provided a HD box for one TV. When I told them I needed one for my other TV as well they claimed it was a mistake and that I could swap the boxes by calling DIRECT TV. What they neglected to tell me is that there is a $100 fee. Verizon did not explain any of the other equipment fees as well. I told them I needed four boxes. I only received two and now I am told I have to pay $285 to add two more boxes. It is unfair that they do not explain these things because unless informed Consumers do not realize what they are getting into.

BEWARE BEWARE BEWARE Don't trust Verizon. After they hook you they blame it all on DIRECT TV and vice versa. Both companies can go to hell as far as I'm concerned.

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Posted by uncle gringo on 2009-04-09:
SAME DEAL. My wife signed up for all 3 bundled, phone & Direct TV installed next day. They kept sending me modems for DSL, then sending me return stickers and a letter stating that I would be charged almost $100 if it was not returned (3 times!) Upon calling I was informed that Verizon had cancelled my DSL service, with no communication whatsoever. After 6 weeks, a tech finally explained to me that there were not enough distribution lines in my neighborhood and Verizon would not be able to provide me w/ DSL service. I would then receive a bundle for phone & Direct TV for 69.99 per mo. BS!!! I have never received a bill under $100, my plan was "unbundled" and today upon my calling to disconnect service altogether found out that when we signed the Direct TV installation papers (verifying the work was done, we were told) we apparently signed a 2 YEAR CONTRACT!!! This was never disclosed by either Verizon or Direct TV, and is FRAUDULENT!!! I never received the package that I signed up for, therefore ANY CONTRACT IS LEGALLY NULL & VOID! Both companies refuse to resolve this matter, so here's what I'm going to do... I will locate the nearest Direct TV outlet, return THEIR property (DVR, rec., remotes) and ask someone to sign off that it has been returned. Of course, they will refuse to do so, that is why I will be video recording the entire transaction. I will refuse to pay either company 1 RED CENT beyond the service that I have received, and will send letters of complaint to BBB, State Corp. Commission, and my flippin' congressman if needed. If my credit is affected in any way by dealing with these scumbag corporations, I will be filing suit. Everyone here who has experienced the same fraudulent scam should file class action. We cannot allow these corporations to steal from us, and our "representation" will not protect us as consumers. WE MUST FIGHT! Start recording telephone calls with these companies (they do), and air their BS on youtube or wherever, anything to inform the masses and hit 'em in the pockets as much as possible. We the consumer must weed out corporations that do dishonest business by mass boycott. Get creative with the methods by which to inform people. THIS IS NOT OVER!
Posted by Dawn C on 2011-07-09:
I am going through the very same scenerio! I was also told I have to go with Direct TV and am now stuck with the 2 year contract! I am so angry. I was told there is nothing that can be done although the verizon commercials clearly state the are no contracts. It is clearly false advertising and each company is blaming the other. I want to scream!!!
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Verizon Is Sneaky With Their Bundles...
Posted by MERK on 05/13/2008
HELENDALE, CALIFORNIA -- Verizon is by far the worst telephone company I have ever dealt with. I HAVE SPENT OVER 10 HRS ON PHONE TRYING TO RESOLVE CONNECTION ERRORS. they must manually feed the cables through the lines. Slowness, incompetency, tormenting the customer and making stupid errors best describe Verizon. NOW, VERIZON WANTS TO HARASS ME AGAIN. I signed up for a bundle offered online for under $110 with first DSL internet month free, and $200 American Express gift card .
The bundle includes DSL service including free wireless router, verizon freedom essentials and DirecTV-Choice Extras plus DVR/HD DVR.

A FEW DAYS AFTER SERVICE IS WORKING, THEY send me an email INDICATING that my plan has changed & I will now be billed for A TRIPLE FREEDOM PLAN for addtional $31.99!!!!!!!!!!!!!!!
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Posted by tnchuck100 on 2008-05-14:
"...they must manually feed the cables through the lines."

Can you explain this in more detail?
Posted by cwcrosby42 on 2008-05-15:
Wait 'til you've had it for a while; our rates are going up $10 per month. 22.45% in the last 10 months.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
The Lies They Tell
Posted by BrachaJustin on 07/03/2012
LONG ISLAND, NEW YORK -- I was a Verizon customer for two years. I had a two-year contract which was set to expire in June 2012 and was sent an email by the company to renew.

I checked out their offer and it was only $5 more than what I had been paying originally. Being fairly lazy and not wishing to deal with switching services, I accepted the offer and signed up again online.

Big mistake!

Turns out the price I was quoted -- $94.99 plus taxes and fees -- was not what I was charged. I expected a first-month bill of about $130, but instead received a bill for $156.

I called customer service and this is where my troubles really began. Two reps outright lied to me, insisting that the price I had agreed to was $115 plus taxes and fees (adding up to about $137 a month).

When I pointed out that it made no sense for me to accept a $22 increase for a service that was exactly the same, the reps had no answer for me. I even gave them my order number, which they claimed they had no record of. One representative even covertly accused me of lying. And both of them refused to accept a forward or fax of the email confirmation that I had received from Verizon when I signed up again.

I called back the next day and spoke to two reps who really did sound like they wanted to help. While speaking to one of them, he magically found the email I was referring to -- confirmation number and all!

For a brief moment, I thought, perhaps, the situation could be resolved and laziness could prevail.

But, alas, it was not to be.

The representative proceeded to inform me that the quote for 94.99 was made to me while a $20 discount currently existed on my account, and that when the discount expired ten days after the offer was given to me, the price jumped $20.

Funny thing is -- I was never told about this disappearing discount, nor was I told that the offer of 94.99 was contingent on this ephemeral discount. Had I known the price of 94.99 was valid for only ten days, I would never haved signed back up.

I'm lazy, but I'm not stupid.

What irks me even more is that there wasn't even an asterisk next to the quoted price. Nothing to indicate that the price could even change.

This was a classic bait-and-switch: promise one thing, get people to sign a contract, and then switch the terms in such a way that people without a cadre of lawyers can do nothing about it.

I'm angry at Verizon because of the persistent lies they told me and the way I was treated by their reps who were doing the bidding of the Evil Empire they work for. I honestly have no idea how this company stays in business.

I haved filed a complaint with the Better Business Bureau and I intend to file a complaint with the state attorney general.

Thank God for cable.
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Posted by Suzy on 2012-07-03:
Why would you resign up with a new contract in the first place? Do they not allow a month to month service once your first contract ends if you continue with them with no changes? I have cell phone service with them with several phones on the plan and this is what we do when one of the phones ends it's contract. We continue on a month to month basis with no contract for that phone until we need to buy a new phone. Since we do not buy new phones until they are actually needed rather than when the newest ones come out, it works well for us.

Where I live we do not have FIOS or triple play available so I am not familiar with the terms. But for me if they did not require a new contract to be signed every two years to keep service I certainly would not sign one at even the promised $5 increase for the same exact services. If they required a new contract I probably would not stay with them in the first place.
Posted by trmn8r on 2012-07-03:
It would be interesting to see the email in question. Perhaps you could paste it here or in your complaint, with your name redacted.
Posted by BrachaJustin on 2012-07-03:
I signed back up because they gave me an incentive. Turned out, the inventive was basically being paid for by me -- and then some.
Posted by BrachaJustin on 2012-07-03:
I'm new to this site. Is there a way for me to upload the email? I could simply copy/paste it, but I'd like to show people Verizon and all its 'glory'.
Posted by rush2112 on 2012-07-04:
I have been month to month for 3 months.Been a customer since NYNEX Mobile Days.I use my phones until they die.I got 5 years from 1 phone
Posted by BrachaJustin on 2012-07-05:
This is not about Verizon wireless, though they're evil, too.
Posted by BrachaJustin on 2012-07-07:
I have now signed up with cable. The funny thing is that while cable was in my house, Verizon called to see if there was anything they could do. Erm . . . Where were they for the entire week? The answer: They only cared about me once I was no longer a customer.
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$89.99 Verizon Bundle Is $149.83
Posted by Gerri13043 on 07/22/2011
I have had Verizon installed on June 10th 2011. It was supposed to be for $89.99 And I am getting billed for $149.83 For the first month and $133.86 For the second month. Bs, you get a good deal from Verizon.

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Posted by leet60 on 2011-07-22:
The first month I could possibly see a higher charge as most services such as these are prorated for the remaining days in the month in which the service was not billed in advance. The second month I agree is confusing. Were the additional charges for service charges/taxes etc?
Posted by trp2hevn on 2011-07-22:
I agree. Most service plans have a higher bill the first billing period since you have to pay the following month in advance plus what little you used for the previous month. I wouldn't doubt that there might be $44 worth of fees that the local/state/federal gov't tacks on. Did your 2nd bill explain the breakdown of charges?
Posted by NickL11354 on 2011-07-22:
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Verizon Bundle Deals
Posted by Stargazer47250 on 08/09/2010
We quit phone service with Verizon July 4th, called and cancelled direct TV portion on the 14th because they said I had to do it separate. Their bundle billing department took 140.00 out of my bank account without authorization on August 5, have been fighting to try to get it back plus they had already told me I was overpaid with direct TV, come to find out direct TV sent 110 dollars back to Verizon after I cancelled, they applied it to a next month bill that I should not have been billed for from them and kept it then still took out 140 and are now trying to take another 110, I never signed up for auto pay, but did use my debit card for oe time pay when paying each bill. Now they are trying to tell me I owe 85 dollars more to them...what a screwed up billing system. This will take forever to get straight now...

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Posted by Anonymous on 2010-08-09:
ugh I feel for you! These companies act like they have free access to your accounts when you give them your info. Even just once. Companies nowadays have almost complete power when it comes to people's debit cards its not even funny! Its like "haha we got your money and we're not giving it back!" The Banks and the government need to set up new rules and policies against companies and accessability to customer's debit accounts. you have almost ZERO protection when companies take your money from your debit. I very rarely EVER give my debit card to ANY company.
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Deceptive ads, uncoordinated mess
Posted by MarieH on 08/04/2010
BETHESDA, MARYLAND -- Completely uncoordinated company.
Porting my phone number took 3 weeks and resulted in loss in business. Prior provider Starpower was not contacted by Verizon during these 3 weeks. It took many calls (hours) to customer service and giving my authorization a few times to have my number back. Technician who eventually came (the customer service representative last contacted told me it had to be a problem inside my house) said that it should have been resolved long ago by a simple phone call.
Pricing: My bill is much higher than the ads in press and mail and higher than the print out by salesperson to estimate what it would be. It does not reflect discounts advertised and promised yet later by representatives to "compensate" me.
Employee at billing and his supervisor basically said that I just had to pay my bill.
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Don't be overcharged by Verizon
Posted by Money123 on 03/24/2010
Warning: “Senior Citizens and Potential Verizon Customers – Don’t be Overcharged.”

About eight months ago I contacted Verizon about a promotional flier advertising a Triple Freedom Bundle (Phone, Internet, and DirecTV) for $79.99 a month. I contacted Verizon and was assured the flier was correct and there was not any additional charges. I ordered the package plus two extra receivers($10.00 extra).
I received my first bill dated 4/19/09 for $225.76(12pages). Since then, I have contacted Verizon over 20 times on the telephone and wrote four letters(three to the Chairman and CEO). By writing to the CEO I finally received a response. I’ll have to say, the Verizon supervisors were well schooled in the complaint department. They had a answer for every question I had except one – Why was I not informed about the extra charges before I accepted the Freedom Bundle? I know the answer, if I were aware of the extra charges before hand, I would not have accepted Verizon’s services. I finally got approximately $100.00 removed from my bill after spending hours on the phone complaining.
I have contacted three agencies about this matter.
Pennsylvania Public Utilities Commission – Their response, they only deal with phone service, not the Internet or DirecTV. They told me to contact the Attorney General’s office.
I contacted the Pennsylvania Attorney General’s office almost six months ago. I received a letter from the Attorney General around 12/20/09 and I responded the next day – I said, I want them to pursue this complaint.
I also complained to a Pennsylvania Congressman about four months ago, with no response. His staff has not returned any of my calls.
Does anyone feel Verizon has overcharged them. Please let me know. This is the first time I have used the Internet to ask for help. If you have any ideas of what I can do, please tell me.

Thank you for listening to me. As an individual senior citizen I do not think any Government agency will stand up to Verizon. I still feel Verizon business tactics are unethical and unscrupulous. I’m tired of big business taking advantage of us, are you!

Ronald Fox
My e-mail address is ronfox12@Hotmail.com
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Posted by warddw1526 on 2010-03-24:
What were the extra charges? activation fees? Usage fees?
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