PITTSBURGH, PENNSYLVANIA -- If you receive an offer from Verizon that looks to good to be true, it is.
In July 2007, I received a letter from Verizon offering a Triple Freedom package; phone, internet, and satellite TV service for 89.99 a month for 12 months. I called Verizon to verify the offer, and my husband and I decided to go with it, as we were fed up with Comcast's high prices.
Installation was set up for July 24th and 25th, and the installer for Direct TV arrived promptly on the 24th. An hour later I had satellite TV, which I actually like better than Comcast cable.
However, Verizon called me to reschedule the installation of my phone service, first pushing the date back to July 27th, then July 30th, then finally to August 2nd, when phone service was installed.
In the meantime, I had already received my installation kit for DSL service, but was told I had to wait 1)until the phone was installed (duh)
and then 2) had to wait until Verizon checked my lines to make sure that I could receive DSL.
I already knew I could get DSL, as I am only 3 blocks from a Verizon DSL hub, and...my next door neighbor has been a Verizon DSL customer for 3 years.
I didn't get the okay for Verizon DSL until August 18th.
Anyway, it seems that with all the delays, somehow my bundled package deal got 'unbundled'. I have so far paid around $450.00 MORE than what I was originally promised. That includes an installation fee for $95.50 from Direct TV, when installation was supposed to be free.
I got that bill a week after installation of the satellite service, which tells me that Verizon either unbundled my bill as soon as they pushed back the first installation date, or they never really bundled it at all.
I was told, that for all three services, and with 3 extra TV receivers, my total bill (ONE bill, from Verizon ONLY) would be $105.00 per month, plus the various fees and taxes.
Not happening. I get a bill from Verizon for phone and internet, and a bill from Direct TV.
I have called Verizon 6 times in 4 months about this, and they go through all the motions, then we do a conference call to Direct TV, and nothing gets settled. I just got both bills from both companies again, and even though they are showing discounts, the bill is far higher than it should be, and I still want them bundled.
I have been told by Verizon that it is Direct Tv's fault, and they tell me it is Verizon's fault.
The only consistency is that with each call to Direct TV, they tell me that it was Verizon who unbundled my package, not Direct TV.
I have also been told that to get it rebundled, I need to pay the Direct TV bill down to zero, call Verizon, tell them, so they can send a 'request' Direct TV to rebundle my package. I've done this.
Still not happening. On my last call to Direct Tv, I was told by a supervisor, to 'cross my fingers, and lets hope that Direct Tv okays Verizon's request to 'rebundle' the original offer.
Personally, I hold Verizon responsible, as they are the ones who made the offer, they are the ones who 'unbundled' the package deal, and they are the
ones who went after a partnership with Direct TV, so that Verizon could compete with Comcast.
To be honest, I am happy with the services I get from Verizon, there's been no problem with phone or internet, and I certainly do NOT miss Comcast's annoying as hell Comcastic ads.
I just want what I signed up for.
To pass the time, I have sent letters to local TV consumer reporters, and to the BBB, and the state attorney general. Not that I don't have better things to do, it's just that I can't be the only person who fell for this and is not getting what we thought we were.