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Sears Holding Corp (Sears.com) - Holding Money Hostage!
Refrigerator - Complaint
Review by jwmurrell on 2012-12-13
Rating: 
FAIRPORT, NEW YORK -- We bought a Black Friday deal fridge online no problem, delivery date and everything. 2 days later they call saying our order didn't process, they are out of stock, must not have updated the web. We asked if we could get a comparable one for the same deal then, since it's their fault really. They offered us THE SAME OUT OF STOCK FRIDGE for $300 more! WHAT?! SO we cancelled! Now every time I call the 800# they tell me while reading from a script in a horrible accent I can't understand
Comments:
Posted by tnchuck100 on 2012-12-13:
Sears' propensity to mistreat customers is without limits. Sooner or later the buying public will wise up to the fact that Sears is not a wise place to do business.
Posted by At Your Service on 2012-12-13:
It's unfortunate that you decided to 'cancel'. To me this indicates a completion to the transaction and a loss of any further claims to said merchandise.
Posted by SearsCare on 2012-12-13:
jwmurrell
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your order. My name is Liz and I am a member of the Sears Social Support Team. I am sorry to hear that we have let you down and wanted to offer some assistance. I understand how frustrating it can be to contact us and receive very little assistance with your order. I would like to have one of our dedicated case managers speak with you on your recent experience. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (jwmurrell) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your order. My name is Liz and I am a member of the Sears Social Support Team. I am sorry to hear that we have let you down and wanted to offer some assistance. I understand how frustrating it can be to contact us and receive very little assistance with your order. I would like to have one of our dedicated case managers speak with you on your recent experience. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (jwmurrell) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
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