AT&T - U-Verse and DSL Service
Customer Care - Complaint
SOUTH CAROLINA -- I recently moved (less than one mile) from my former address. Before moving, I had AT&T home phone with DSL service. I called to transfer my services - the representative told me that I am now eligible for U-verse. Okay, great! They scheduled my install date (2 weeks later). The technician comes out and tells me that I live "too far" from the main box to connect to U-Verse. He said an engineer would come out to take a look and a new tech would be out in another 2 weeks!
Finally... 2 weeks later the Tech arrived to install my DSL service... or so I thought! He tells me, I'm sorry but you are not eligible for U-Verse. I tell him, yes I realize that and all I want is DSL. He said, well I am from the U-Verse team and apparently they did not transfer over the ticket. He gave me a number to call and set up a transfer of my DSL service.
So I call only to find out there are no more open lines/ports and I can't get DSL service! AT&T had already shut off my previous DSL service from my old address so I wouldn't keep getting charged and because they said I am eligible for U-Verse. The engineer and tech says I am not eligible for U-Verse because I live to far from the main box, but when I call AT&T Customer Care, that's all I'm eligible for.
So now I am stuck in between with no internet service and AT&T won't do anything about it except say I'm sorry, I wish I could give you DSL but I can't. When I ask why they still show me as being eligible for U-Verse even though I live too far away, she says, I'm sorry, that sometimes happens to show that your eligible when in fact you live further away for services.
So basically new customers to the area, are out of luck unless you live within a certain mile radius. Had I known this from the beginning, I would have never agreed for them to shut off my DSL services from the old address, now I'm out of luck and AT&T doesn't seem to care. I have been bounced around from call to call and taken off early from work to have two tech's come out and basically say I'm sorry, I can't help you!
When I call and ask for a Supervisor, I get the same standard response "They are not available at the moment" or they put me on hold for 30 minutes! I expected more from AT&T, but apparently I was wrong! I have 3 wireless phones with AT&T, and I think it's time to look into other providers!