Sears Mattresses Consumer Reviews - Page 4

NEW YORK -- I purchased a mattress from Sears on October 23, 2007 for a total of $858.00. Naturally they did not have the item in stock so I waited for it to be delivered. It is now August 2008, and little bugs have begun to crawl out of the mattress to bite my children. I called Sears to ask for an exchange or a voucher! They denied me both while insinuating that I ran a dirty home!

According the witch on the phone bed bugs are not a good enough reason for an exchange. She said Sears has no way of knowing if they are at fault or I am at fault. I explain to her that there are other beds in my home from different retailer and none of them have bed bugs in it. She repeat to me that Sears will not replace the mattress. I ask her what about my warranty, she ignores my question and repeats the policy of Sears.

I try to keep my cool and say since you aren't sure who is at blame why am I the one to take the loss? Will Sears give me a voucher or something to aid me in buying and new mattress. She quickly respond with a NO. My home is clean, my sheets are washed every weekend, none of my other beds give me a problem. These people at Sears are crooks.They have no idea how hard we have to work for the money they steal from us. I have a bed that's full of bugs and a warranty that's just there. Neither is of any used to me!!!

CALIFORNIA -- Sears Home Delivery is a joke. They have no respect whatsoever with the customer who pays LOTS of money for the products. Had I known their delivery service did not work I would have bought my mattress somewhere else. I was told I should be at home in the time frame of 2 hrs between 3:15 and 5:15pm which I did. I did miss about 3 hours of UNPAID work just for that but I figured it was OK IF I got that delivered. No one showed up.

I went back to work so I could make up for at least an extra hour and they called me saying they had a "problem with another customer." This is a joke. No one is going to replace my unpaid hours of work, will they? They surely don't give me a discount when I buy the products so I am losing time and money with this.

Now, I am waiting ALL OVER again and they are still not here. I am sure they're having "problems" again and won't show up. DO NOT USE Sears Home Delivery. A lack of respect with the customers, will never buy anything from them again.

Ordered mattress and foundation over the phone, 2 weeks ago. On the day of delivery (30th May) I get a call at around 7am from Sears warehouse, saying that only 1 foundation piece was ordered. I told them that was not I ordered - I guess the CS does not know what they are ordering for their customers!! - so I had to order another matching foundation piece and the delivery date was pushed back to today(7th June 5pm). Since I'm moving to a new apartment next week I needed the mattress today. But when I called the Sears delivery dept. today morning, they told me that there has been "MANUFACTURER'S DELAY" on the foundation and they were out of stock.

That was total BS. she told me that I will be getting just the mattress. OK, fine. so I waited, and called again after sometime to make sure. This time the customer service told me that they are now going to deliver the mattress and one foundation piece and rest will be available on Thursday (11th). OK so I finished other stuff for the day and waited to hear from them at 5:30pm. I received No call from them till 6:30pm so I called them. This time the CS told me that they are not delivering anything today and everything will be delivered on Thursday.

I was totally frustrated and asked her guarantee that they deliver on Thursday - but the CS showed attitude and continued to say '...thank you for using Sears blah blah..' I interrupted her and told her that that was not the expected answer - she said "OK bye" and hung up. I have decided and so should you, once and for all, that I WILL NOT BUY ANYTHING FROM SEARS, EVER!

OTTAWA, ONTARIO -- My delivery of a King mattress will be scheduled for Sat 31 Jan 09. To ensure that my floors and carpet are not damaged or soiled, I called Sears Delivery, Canada to question if some material will be used to protect the floor. I am very disappointed as the answer was they cannot take off their shoes (that's fine) and indicated that it is the responsibility of the home owner to protect their own floor (that's not fine). The gentleman that I was speaking with explained that having material on the floor may cause injury to the delivery personnel. I questioned the liability of injury with the home owner providing the protective material. This was not answered.

I asked for the gentleman's name (did not get his name) and I was transferred to customer service and the same answer was given to me. I was told I am responsible to report, to the delivery personnel on the spot, if I notice damages/dirt on my floor and carpet. My disappointment is why can't the delivery personnel wear some kind of felt shoes over their boots or find some method to avoid potential damage to the floor? We paid for the delivery of our mattress, where is the quality of the delivery service?

TULSA, OKLAHOMA -- Went in to purchase a mattress and asked the associate upfront if there would be a problem with getting it delivered within the next 6 days. She said that would not be a problem so I chose one and went through the payment process and she said it would be delivered 4 days later. I receive an email the next day that my scheduled delivery is in 2 weeks. I call the store to inquire and she blames it on me, takes no responsibility whatsoever. This is the last time I purchase from Sears.

MANCHESTER, CONNECTICUT -- Sears automaton called thousand times a day to confirm delivery time, but did not delivery at all. First time they mix address, argued with me and finally they found the right address they tear a mattress. Later they continue call, set time and showed up late that impossible for me be at home at this time. Finally the night miracle continue for long time and I didn't get mattress at all.

I ordered on-line. Cancelled the order. after almost 3 weeks I have not received my money back. After talking to reps I am told they are behind and will take another????