Verizon FIOS Consumer Reviews - Page 3

On Monday 5/17 at 11p our Internet and TV service when down. I thought I would call the next am. At 6am I woke to the low battery alarm audible beep, which had been going off all night according to my son who did not get a minute of sleep. That sound continued for 17 hrs requiring that I medicate our elderly dog for anxiety since we had no choice but to leave her in the house.

Anyway on Tuesday 5/18/2010 at 6:15am I called and spoke to ** who tried to help me disable the battery so the beeping would stop but he freaked on me when the physical equipment setup did not match what he was familiar with, so he put in a service ticket and told me I could call dispatch back at 7:30am to try to get someone out the same day.

I did call back at 7:35 but failed to write down this person's name - anyway this one told me that the service ticket was for 5/19 between 8a and 5p but if he could get someone out on 5/18 he would call me back. I asked him to call either way and he assured me he would let me know but of course he did not bother to let me know that I would have to be without ALL service AND suffer the beeping for another 24 hrs.

At 5pm on 5/18 I called again and spoke to ** who was rude and sarcastic because she of course knew how annoying the beeping sound can be but it certainly is not akin to a form of torture. Never mind that she had never had to live with it for more than a few short minutes whereas we at that point had been tortured with it for almost 18 hrs. She told my husband that our service window on 5/19 was for 8a-12n. He finally disabled the beeping noise himself.

On 5/19 I called at 0730 to find out if we were still going to have a technician arrive between 8-12. Wayne told me that I was second on the list and would hear from the technician "by 10a" - not before but "by" 10. At 1030 I called again. We were still 2nd on the list but the first on the list was taking longer and oh by the way our service window was really 8-5. I spoke to a sarcastic floor supervisor named ** who was as helpful as a turd.

At 2p I called and spoke to **. He said my window was 1p-5p but the tech was finishing up the job and we should hear from him first it was in the next 20-30 minutes and then it was within the hour. At 3:45 I called and talked to ** who said our window was 8a-9p and we were the last stop of the day (really? A 13 hr window of sitting at home with no service whatsoever? Will they pay me back for the vacation day I had to take? And how did we go from 2nd in line to last?????).

I asked for a supervisor. Spoke to the only nice person in the history of Verizon named **, a floor supervisor in the Dallas office who claimed that one of Verizon's core values was NEVER to give the client a runaround or stonewall them on service requests. Right. He said he would follow up with me personally but of course he never did.

At 6pm we received a text stating that the technician was in route and at 6:22 the technician called to say within 10 minutes. At 6:35 he showed up. Within minutes of leaving the phone and internet went out again and of course dispatch was closed by now so there was nothing the representative in the CA office could do for me other than put in a new service request ticket - with a new stay at home window of 1p-5p today 5/20. Oh yeah, I have that much extra vacation time lying around not a problem.

The only positive thing to this entire hateful experience is that the technician who came to our house was a supervisor in our area and he did leave his business card. So we left a message for him which he returned at 1030 pm, after we had gone to bed seething at Verizon. 15 minutes later he had walked my husband through the final steps to getting everything back online. And he claimed he was going to stop today to make sure that on the outside of the house everything was in working order.

I refuse to call and cancel today's service ticket - if the guy who showed up last night is smart enough to call and cancel it then great. But if not, I'm happy to let Verizon waste some of their time and gas after the hassle they put me through and all the lies they told me. Is the domain IHateVerizon.com still available? I am nearly willing to pay for it just because they have the worst customer so-called service and they train their monkeys to lie to consumers.

As the title implies my experience with Verizon was ungodly awful, but not one I wasn't expecting. Verizon has earned a street cred of having bad service, but until this point I hadn't really dealt with them personally so all I had to go on was hearsay. I can now say that most of those stories are not only true, but probably are the shortened versions.

Simply put, I wanted FiOs internet installed in my new apartment. OK, so I call up their service line and go through the mandatory automated prompts. That's to be expected and compared to a lot of similar scenarios I've dealt with, relatively painless. Got a service rep, gave them all my info, set up an appointment to have my service installed, great!

So the date to get my service installed comes around and I've taken the day off work to be there. I wait... and wait. The far side of the four hour window I was given rolls around and no one has shown up, so I call Verizon to figure out what's up. Get a different service representative She tries repeatedly to pull up my account. I give her the account number the last representative gave me, my street address, email, phone number, so on and so on and NOTHING brings it up. It's as if it didn't exist. Her solution? Creating a NEW account and setting up another date.

I'm a little frustrated at this point, but the representative insists that I won't have to worry about getting charged twice for a service I wasn't receiving at that point. In the process of setting up this new account I discover that I was either lied to by the previous representative or he somehow grossly miscommunicated with me, because I was led to believe that of the two package options for FiOs that were available only the more expensive of the two offered free WiFi. This second representative told me otherwise and I was able to go with the cheaper plan.

If it ended there I wouldn't be typing here. It goes on. Day before the next installation day I get a call from Verizon just confirming that they are going to be there the following day at such and such time and to please be there and OH! by the way you'll need verbal consent given by your landlord for us to install. Perfectly logical request were it not presented to me on the Friday afternoon before they were coming to install.

The landlord's offices, like most similar offices, close on the weekends and I, like a good many other working class Americans, was in work when I got the message. Good thing I had a lunch break to call my landlord. He contacts Verizon and gives them my address... and once again they have no record of me. The landlord calls me back and I give him my account number.

He gives it to them and they FINALLY are able to find my account... that they listed under the wrong address. See, I live on a street that has a direction tied to it. ie. West Broad Street, South Boulevard, etc. This kind of mistake would have been understandable were it not for the fact that I DISTINCTLY remember the second representative asking me if it was the letter S or the whole word SOUTH in the name of the street. They had me listed on the NORTH address.

All right. That gets resolved. Tech guy calls the following morning and says he's at my door. I go out and no one. Naturally I assume Verizon has once again failed to communicate with the rest of their staff so I call the guy right back and sure enough he's on the north side of the street. He drives to the right address and tries to set up service for three hours, but he can't because the authorization was given for the north address, not the south one.

Since it was a Saturday, naturally no one was available for him to get help resolving the issue. Oddly enough, the tech is the only one I'm not furious with, because he was getting screwed over as much as I was and he did his job the best he could with limited to no help from his superiors.

He reschedules for Monday when everyone gets back in the office. He gets here and the installation process takes less than ten minutes. Great. I have working internet now, but I'm more than a little mad about the delays and all the mess ups on their end so I want to go register a complaint. Ha! The phone lines redirect me from one department to another never really settling on someone who's actually able to help me, the Verizon website claims that, for whatever reason, I can't email them or use their Livechat function both of which are offered on their contact page. Please note that this isn't a software or a user issue.

Literally, after trying the email button it asked for my area code, then disabled the email link and said "email not available." The Livechat merely said that all their techs were busy at the moment so they couldn't even put me in a queue or anything. I'm used to waiting for hours, on a few rare occasions, DAYS to hearing back from online support, but never have I been flat out told that no, you just can't use it.

I work in the customer service industry, so I get all the obnoxious, unreasonable customers all the time. It makes me a lot more tolerant when dealing with others in the field, because I know it gets rough after a while, but this level of utter incompetence makes my blood boil. I'm going to continue to try to search for a way to file a complaint, because at the very least I want my installation fee waived after that many screw ups of such magnitude. Take home message: don't expect to leave happy when dealing with Verizon customer service.

I am a former Comcast customer. They were OK but I was looking for better customer service. I moved signed up for DSL and ordered Dish Network for TV. They could not get a good view for the dish so I called and changed Verizon to not just DSL internet but also cable. Then I called the representative he said, "I will be right over" and he did show up but little did I know this was a sales call not a hook up.

At that point he sold me on the Fios Cable and internet. I said I did not need the phone. I would use my T-mobile as my home phone. In the mean time the DSL phone automated caller called said your DSL has been hooked up, just enter info when you receive your disk in the mail." I thought this was cancelled. I changed to FIOS???

Well Saturday appointment went fine. They hooked up cable internet. I mentioned the box of DSL stuff what to do with this. He said go to Verizon store to return. No problem, right? NOT! The store did help more but sold me on the bundle and said I could get a netbook for signing up. I mentioned the issue with the cable and internet. They got everything approved for the promotion and called to get a # to return DSL.

Well I paid my bill on time and then they sent me my promotional gift - OH 100 gift card. I have spent the last week and half trying to get this resolved. First day 1 hour 20 minutes online waiting for supervisor to approve then the magic 6 pm time arrived and was disconnected (Magic time you will find out later) then called back now after hours crew said they can not do anything They think I need to go to the store where the change was approved. I needed to know not a I thing.

So of course passed me to another sales representative claiming they were a supervisor. You know they do that don't you? I was a bill collector. WE do that call passing a call. Another voice "Joe talk professional K". Hey they all do that. His response same go to the store.

Went to store next day, spoke with great sales representative ENRICO. He called them, explained she was in here, I did change for her and approved. But had again to wait for supr to approve. Magic time 6 PM click. Again they hung up on us, same issue but when we called back we found out from after hours crew "sales representative talking to Enrico" that they disconnect calls at 6pm to let the after hour crew take over. But now they said they can not change or fix anything, have to contact the m-f 8-5 people. WHAT! I waited 45 minutes and they just hung up again. This is day two. So got another # to call the nexy day.

Well waited few due to labor day. Called today, gave him same old stuff and he asked for the # to the store where they approved. Gave all info again. They do not document well. Held for 20 minutes waiting for supr RIGHT!!! Then Mr Randy came back, "Oh sorry Mrs, you never qualified for the netbook. You were already a customer."

WHAT I just signed up but changed and added items within two weeks. Oh never again trust them. Called my sales representative Enrico he says come back down to the store Friday we will try to fix. K. We'll see what a mess this will be, four days of mess and several hours much frustrations for something I do not really need but they should do. Netbook not that great. I just want them to actually do what they say.

Right customer service not good on the phone in the store. Great face to face, you can not lie or hang up. THEY NEED TO HIRE SOMEONE OTHER THAN 20 SOMETHING'S TO WORK THE PHONES. Thanks for nothing. I think I should just send back the100 gift card. It will expire before I get this resolved. Ha.

LONG BEACH, CALIFORNIA -- I have been given HORRIBLE service in the past by numerous companies, organizations, businesses etc... but usually it's a one time thing that I quickly forget about after receiving good service my next go around and would have never thought I would take the time to write one of these reviews. VERIZON is consistently HORRIBLE. They have monopolized all of southern California and the condominium complex I live in just went to all FIOS. I have been on this site before and have read that almost no one is happy with this company, and was hoping it was just a small minority. I see now what all the grunting is about.

3 days ago I called and placed my order with Verizon to get FiOS TV. The conversation lasted for an hour and 15 minutes (the first clue it was going to be a hassle), I received 2 different work order numbers one for the TV, and the other for my internet (2nd clue) which I was strong armed robbed into having to buy because "you have to have FiOS internet if you want FiOS TV".... Now, I have no clue what having the internet be FiOS has to do with the TV, but they gave a long read of some printout they had in front of them of why I did (3rd clue).

The next morning I woke up to a voicemail saying that my order had "dropped out of the system" and was cancelled. I called back. Luckily this conversation only lasted an hour (4th clue). She said that the first lady was crazy and that I didn't need the FiOS internet just because I wanted a TV. Things were looking up. I placed my new order with her (minus the internet of course, because all I want is damn TV to work), got a service date again, and another confirmation number.

After a peaceful sleep I wake up to what... yup, another voicemail saying that my new order had fallen out of the system... AGAIN.... Instead of calling Verizon, I called DIRECTV, but they informed me that Verizon had total control over the condo, and they could no longer provide service to my address.... Stuck.

After an HOUR AND A HALF conversation with Verizon, and a hundred "I apologize sir for the inconvenience, thank you for choosing Verizon" (I never chose Verizon, they chose it for me) I was given ANOTHER confirmation number. They said they fixed the problem because they said after all I DID NEED TO HAVE FiOS INTERNET too, whatever, I'm sure I'll be soooo happy with that one.

Either way, I doubt Verizon execs come to this site, but one note to them.... all of your ground floor reps are RETARDS.... all of them. Period. I'm over the "service" and I don't even have it installed. If you have a choice, which I did not, choose a different phone, internet, and cable provider. In the long run you will be happy and not wasting your days with their reps, and then writing one of these. I HATE VERIZON. Oh and tomorrow morning I'm sure I'll wake up to yet another voice mail saying the order fell through.....

BEAVERTON, OREGON -- Here is my experience with Verizon since I signed up for your FiOS service.

1) I go into the mall and ask about getting the 15 up and down. The folks in the mall tell me it's not available for my address. I check online and they say it is, and I purchased the service, so now it was available.

2) Verizon credit's my banking account $3452.83. If I could keep that money, I'd be a super happy customer. I know the money isn't mine, so I contact Verizon through the ticket system. I hear back after 4 days, and they say they've transferred my issue to the billing department and someone will be in touch.

I wait another week without hearing back from anyone. Finally, I call the billing department and while the phone is answered immediately, I'm told I need to go to the FiOS section, and they transfer me. I wait on hold for over an hour, before giving up and hanging up. I write another email asking someone to call me so we can straighten this out. I get no response.

At some point Verizon tried to take the money back out through my credit card, but my credit card has a daily limit, so it wouldn't go through. At this point not only did they not call me so I could help, they added a credit to my Verizon account of more than $3500. This puts us at about $7000 difference between what I owe and what they show. We called to try to fix this, but they were too confused. They did assure us that they wouldn't shut our service down and we'd have a chance to get everything straight. Instead they finally figured out both the errors, and changed our Verizon account from +35xx to -3569, and INSTANTLY shut our account off.

This made it so we had to pay the balance, and turn our account back on (resetting our agreement to them for a full year), and at the same time they ran a credit check. Still it took more than 2 months for them to figure this out and when they did they caused me even more problems. Not only has no one even said thank you for helping, they act as though I'm out of line to be upset about the situation.

Within this same time frame, Verizon has an "event" in my apartment complex. During this event I find out that they're giving out 20 up and down for about $18/mo less than I'm paying. At first I'm told I can get that deal, and then I'm told I can't because I was dumb enough to sign up early (they of course didn't use those words). I told the representative on site about my situation with the billing and the lead person said he'd look into it for me, as well as upgrade me to 20 up and down, though he couldn't give me the good price on it. I never got upgraded and never heard back from them.

I can't tell you how disappointed I am with Verizon just taking the money back without even so much as a phone call thanking me for alerting them to the error. If I found a wallet on the street with $3500, I'd sure think the person getting it back may want to give me a little reward. At very least that person would have the common courtesy to thank me. Additionally, I entered the Chillin' and Thrillin' contest and Won. Of course that was a month ago (today) and I still don't know what I won, nor am I holding my breath that I'll receive anything good.

A quick side note: Over the years I've helped my whole family convert to Comcast broadband, because I was such a fan. I like your SERVICE even more, but I can't possibly recommend anyone use it with the kind of customer service I'm seeing. I'm hoping this is just a big set of flukes and you don't treat everyone in this manner.

Also, I didn't setup an email when the installer was here, or I don't remember it. Either way, I can't figure out any way to find my account details without signing up again and downloading the software. I don't want the software on my computer, I just want to be able to access my billing information.

ONTARIO, CALIFORNIA -- First of all, I will start of saying I worked for what is now AT&T (previously Pac Bell, SBC) for 25 years in all aspects of marketing from residence phone centers to Sales and Support Mgr for Platinum and government accounts, so, I know the system and the products and how to treat customers.

My nightmare with Verizon (after 20+ yrs of excellent service with them) started on Jan 19th when I called Verizon in response to a commercial offering a package deal, TV, wireless net access, and telephone, if you converted to FIOS, fiber optic service. I spoke with someone who probably worked for an outside agency and not Verizon who did not know much about the products or the pricing, quoting me everything from $153 a month to $91 which I finally agreed to making sure she included that info on the order. Installation was one week away.

The next day 2 Mexican guys who don't speak a word of English come to my door and try to tell me they work for Verizon, mostly through sign language, wearing torn dirty Verizon shirts and without any ID at all. There was no van only a beat up car. I refused to allow them access to my home and called Verizon. After getting the runaround I was told they were outside contractors.

Within a few minutes another Mexican man shows up and claims they were to put in drop line from street to house and they didn't have ID because they didn't have time to make one up for them, although the Verizon tech on the phone claimed they are put through extensive training, which, if true, should allow them plenty of time to get ID's. I still refused to allow them on property and the Mexican man (supervisor, I suppose) got very angry and stormed off, slamming gates on his way out.

To make a very long story short, I spent 7 months trying to get the TV service installed correctly. The DVR's didn't work and they kept trying to send signals instead of replacing them. They messed up my home theater system and none of the techs could get it to work right again.

Finally in June, someone did it correctly. They turned me off for non-payment while a claim was on the account and when they turned it back on, one of my TV's lost half of its picture (fiber optic is an electrically backed up system so a surge could have done this). They refused to accept responsibility claiming a small dent in the cabinet which had been there since I bought it 2 years prior was the cause.

They overcharged me for everything billing me $160 a month even though the order shows I was quoted $91. I went to the PUC who transferred me to their corp relations office and those people just referred me back to the same people in offices who didn't return calls to begin with. The corp relations people never followed up to see if anything was resolved. Not once did I get a sympathetic person, only rudeness because by now I was an irate customer, never cursing, but clearly upset.

I just had to call their premium tech support (which I pay for) today and after being on hold an hour I got someone named Jason who was rude and said they are no longer offering the type of service I had been getting for over a year, and guess what, they raised the price from $10 a month to $15 without notification. He told me to check my contract... which there never was one, they sign you up over the phone and to call an attorney about the terms and conditions.

I was promised a new 19" TV for signing up, but they ran out of them, but then I was told I wasn't to get one anyway because the speed on the order was wrong, which I didn't have control over. I finally in June got a $200 credit to buy a 19" LCD TV, which is impossible to find at that price.

I give up and am canceling all my services with Verizon until they clean up their act. They need to do better training and stop using outside vendors who don't know anything about their products, prices, or how things work. I suggest you never use them if possible. Go to Voice over IP service such as Vonage or even T-Mobile is offering it now.

FONTANA, CALIFORNIA -- I don't even know where to start. How about at the beginning which was May 20th (yes it is now Aug 7th). I had just purchased my first home and was calling to have all of my services activated. Well for my area Verizon is the only phone service I can have. They set up installation date for FiOS phone and internet, everything is great. I take off work for the installation and a really nice tech came out in the rain to complete my order. NOT! He could not complete my order because engineering never ran a line from directly across the street to my house.

My neighbor to the right of me has FiOS but for some reason when they ran his line they never connected anyone else on this side of the street. Here is where all the trouble begins. Verizon called to set up another installation for beginning of June. Then they called to cancel because the work was not completed. I still did not have even the basic home phone. No one shared with me the fact that I had copper wiring and all they had to do was flip a switch so I can have home phone until FiOS was installed. I finally get that information and I have home phone.

They then tell me that they don't have a permit with the city of Fontana to dig in the street to drop the line (this is still in June). How could they not have permit when my neighbor has Fios. I ask for any kind of internet and was informed that DSL is not offered in my area. I was transferred to India for dial up service after being on the phone for over an hour, then he hangs up on me. Which was I guess a blessing since he was the most unhelpful person I had spoken with. Now they finally send me a cd to install dial up service. It doesn't work! I didn't even bother calling back for that I knew it was useless. They call and say they got the permit in the middle of July.

Great maybe now I can get the internet before I get married and go on my honeymoon. All I want to do is download a few books to my e-reader to read on the plane and the beach. Do you know they did not start work on the street until Wednesday August 6th! Yesterday!! I call them to see when it will be completed and they say Friday. Great so can I set up an installation for Monday, the day I leave for my honeymoon? NO! It will take 2 weeks for someone to come out to install. Can anyone tell me why it would take 2 weeks for a tech to come out and plug up the internet!?! Why! I have been waiting since May. I have been really understanding.

Now I am so upset but do I yell at the service rep or curse her? No I politely ask for her supervisor and state that this is unacceptable. The rep, that is based in Texas, said to me "sure you can speak with someone else to voice your opinion to". I was so very upset after she said that but did I yell, no, I sat on hold for a supervisor. Rep then gets back on line and said all supervisors are busy and someone will call you back. Seriously!! Do you know that someone did not call me back until this morning and it turned out to not be a supervisor but a "team leader" as they call them. She said the exact thing the other lady said so I asked to speak with her supervisor.

I requested to have a formal complaint and she told me they will give the employee training. Wow, thanks Verizon customer service for all your help. By the way I called back when the lady said all supervisors were busy and spoke with another rep. He has set up the appointment for early Monday morning. Let's see if that happens. I have a feeling it won't happen, but what can I do? Thank goodness I didn't change my cellular to Verizon. I'm using my blackberry from AT&T to write this review since this is the only internet service I have at this point. My thumbs hurt now, this is ridiculous!

TAMPA, FLORIDA -- Verizon Bundle - FiOS Tampa Florida Internet/Tv/Phone $109.00 p/mo includes free 19" Sharp LCD TV
Installation the first week of January 2008. Installation: Installation went without a hitch, the box installed outside and inside the house for the internet and TV was fine unfortunately there would be a $70.00 charge to install a phone jack because there was none in the house.

Today (May 19, 2008) I still have no telephone. The FiOS cable was run across my neighbors dirt driveway, out to the street, down the dirt sidewalk the length of the house then across the street to their junction box. The cable is under 1" to 2" of dirt, exposed in some areas and when my neighbor drives over the cable I get interference on my internet connection, slow speeds or disconnect. Complaints were to no avail.

Setup: Setup went fine as long as the installer was there. He hooked up my Toshiba notebook computer to the internet and exchanged volumes of information with Verizon which he needed to do to complete the installation and changed my Internet Explorer setup, homepage and preferences which by the time I realized what he was doing it was too late to stop.

After he left, the first welcome I got from Verizon Online was the offer for the free antivirus/spam/spyware software recommended by them to protect me online. Halfway through the installation process I got the 'blue screen' of death something I had not seen since my old 286 PC. After spending $120.00 and installing the new hard drive myself I asked Verizon to reimburse me for it to no avail. Never mind the thousands of pictures and documents and information (2 years worth) stored on the old hard drive now sitting in a box. Customer Service:
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Billing: The offer I responded to and the offer I am being billed for are two totally different animals. Original offer was for the whole bundle, TV/internet/phone for $109.00 p/mo and the billing is for $163.00 p/mo. Even if tax was added it is still a far cry from $163.00 p/mo.

Free Sharp 19" LCD TV. You knew this was coming. After waiting the 6 to 10 weeks like an idiot I tried to call customer service. Anyway after a few weeks of calling I got a call center rep to promise to put my order in as a new installation again to generate the form letters welcoming me as a new customer and then eventually generating a new letter with the application to file online for my free TV as originally promised in the first promise. (note: lots of promises here).

Today is May 19 2008, four and one half months after installation. I got the letter directing me to go online and register for my free TV which should arrive in 6 to 10 weeks. I got a call today from a Verizon rep asking me how my service was. After a one sided exchange of a few choice words about how I felt about Verizon and the reasons I felt she was making this call only because the government was making them do it and that I had as much confidence in what she was doing as I get when I hear the words, 'the check is in the mail' I'm from the government and I'm here to help' and 'I won't ** in your mouth', I hung up.

Sorry for the vulgarity but now you know why they do not give out the address of the call centers for these corporations and another reason why a lot of them are moving to India and the Philippines. I really don't give a flying ** about Verizon and think the government should shut them down. At the minimum Verizon should have a managerial enema and flush their system out.

TAMPA, FLORIDA -- I've been a customer of Verizon DSL since 2003. On March 17th, I changed my address at the Verizon Plus store [located at 12400 N. Dale Mabry Hwy] and set up service for the FIOS internet and phone service. The representative – Aida ** – said that I could change the service plan at any time. She confirmed with someone at Verizon setups [?] via telephone that my internet hook-up/installation would was scheduled for Sunday, April 1st with a window between 8 am and 5 pm [EST]. Yes, it's a Sunday, but she confirmed it with the person on the other end of the phone and I noted it only after verifying it with her.

The internet and phone service was to be discontinued at the old address on March 23rd – the day I was scheduled to move out of my old apartment. On Tuesday of the next week, I called to change the plan and the same representative – Aida ** - informed me that the plan could not be changed once it was scheduled. I said that I wanted to cancel the plan, and she responded “I'll see what I can do...” and confirmed my telephone number. I received no return phone call confirming that any changes or cancellation had been completed. On the following week I received a form letter from Verizon confirming that the changes had been made.

On the scheduled day of FIOS installation April 1st, I waited for the setup guy to appear and waited and waited. No one showed up, no one called. I wasted my entire day waiting for this and decided to go with an alternate, more reliable ISP. On Monday, April 2nd, I called Verizon and cancelled my entire account with someone named “Frank” in billing/CSR. He gave no confirmation number and made no attempt to save my account whatsoever, which "only slightly" bothered me since I've been a loyal customer with Verizon for nearly four years. At that point, I was just glad to be done with Verizon.

Unfortunately, this wasn't to be the case, because in mid-April I received a DSL/Phone bill for the period after March 23rd. This was ridiculous, since I had no phone or internet service for the entire period of March 23rd forward. I paid the bill for the sole purpose of never having to deal with them ever again – I work a minimum of 50 hours weekly and have enough stress in my life without having to deal with this sort of mess.

I thought it was finally over until I received a phone bill from Verizon [on May 19th] - for my old address for the period of May 4th through Jun 4th. I was absolutely livid. I went to the nearest Verizon Plus center and calmly [he's a human being after all] presented the bill to the clerk at the “billing center.” I emphasize "billing center" because that's the extent of what they can do – they can accept bill payments, but apparently nothing else. Anything else apparently requires them to call Verizon's customer service department.

Verizon's customer service department only operates during weekdays and only between 8 am – 6 pm EST. The clerk said to call Verizon customer service on Monday [May 20th] to fix this issue. I'll post an update if anything changes although nothing can change the way they've handled this situation over the past few months.

I'm a little peeved at Verizon. One of my TV remotes is outdated and I requested a new one. They charge me $14.00. Okay, no big deal, but I've been one of their "bundled" customers since 2001 and pay on time. It seems they could cut me a break after all those years (and the money spent)!