Verizon Consumer Reviews - Page 7

NEW JERSEY -- I dialed an "ordinary" looking phone number, 908-554-2787, which I received in an email in response to a classified ad I ran. I got a recording and hung up, assuming I mis-dialed. One minute later, I dialed it again. Both calls were less than 10 seconds in length. I got my bill and I find out that I was charged $20. There was no option on Verizon's part to inform me before the call went though that this was the fee. Verizon's answer to me was and I quote, "It is the customer's responsibility to check the phone number out before you dial it." It refused to reverse the charges.

I googled this number and discovered that Verizon has known about this activity since August and has done nothing to stop it. There should be a law that says people should be told by recording if the call they are making is a pay call. Otherwise, do not let these companies exist. I hold Verizon 100 percent responsible for this activity. In New York, the state outlawed using regular looking phone exchanges from pay per call for this exact reason.

Verizon is not interested in what I have to say because it is making thousands of dollars on misleading a public that is unaware of these common local exchanges being used as pay calls with a $10 charge per call even if you dialed it by mistake. Shame on Verizon. There are other phone carriers that will now get phone business. PS: IT'S funny how the email center agrees with me and "MANAGEMENT" felt otherwise! Vicki should be promoted for being candid. Not a robot reading a script.

Avoid Verizon if you can. Here's why: THE FIRST CALL: My internet wasn't working, so I called Verizon, got the automated service (of course), which is this kind of creepy lady's voice. It tested my line and said it couldn't find a problem, so I chose to speak to a representative. It wasn't until I got all the way through the automated service that the recording saying that an internet outage had been reported in my area, and Verizon was working on it. Good thing I wasted all that time with the machine-lady.

So I finally got hold of a representative, who said he would like to test the line, and asked if he could "put [me] on hold for 2-3 minutes." I didn't hear him, and said, "How many minutes?" He said, "Two to three minutes." I said "Sure!" Twenty minutes later, the line was dropped. I had full bars. They hung up on me.

THE SECOND CALL: I called back and went through the same song and dance with the machine-lady. The same "there's an outage in your area" message played before "George" got on the phone (with a heavy Indian accent so you know it's outsourced customer service, and if his name is George, I'm a meth addict). He said he couldn't find the outage. He asked if he could put me on hold, to which I said, "I'd rather not actually. The last time I called, I was put on hold for 20 minutes, then hung up on so no, I'd rather you didn't put me on hold." He said OK, and about thirty seconds later, put me on hold.

A couple minutes later, he came back and thanked me for waiting. When I asked why he put me on hold, he said, "I didn't, I muted it." I told him that it amounted to the same thing, and "please don't mute it, or put me on hold." He complied. I heard him discussing the issue with someone in another department, and was told that the issue might be resolved in 24 hours, "but you can check it earlier to see if it works." He could not estimate when it would be fixed.

The irony here is that I had to type this out on a Notepad document, save it to a flash drive, take that flash drive to work, and post this complaint from work since I couldn't do it at home without internet service. Talk about an epic fail.

CUSTOMER SERVICE RANT: Now, I understand that companies have problems with equipment and so forth. Fine. I don't expect perfection. What I don't get is why they can't improve their customer service. If there was a phone/internet/TV company out there that didn't outsource their customer service, I would pay more to use that service to save myself the headache of the inevitable miscommunication that happens every time I have to call in when something goes wrong (and things will inevitably go wrong, because hey, no one's perfect, and equipment fails occasionally).

I want a customer service representative that doesn't apologize every two seconds as if it's going to make me feel better that some guy 6,000 miles away is really sorry that my internet is down. I don't care how sorry he is. I'd rather have straight answers than be given the run-around by someone reading responses from some corporate-approved binder in a language he can't pronounce clearly enough to be understood by 99% of the customers who call in with problems. Verizon, suck it up. Give those jobs to Americans, and increase your monthly fee by a couple dollars. As it stands, I hate you.

Hmmm where should I even start? #1 mistake was leaving Comcast! I saw the offer online that sounded amazing, internet, cable and 2 cell phones for $114.00 a month. I made the order online and just decided to call customer service to see if they had an earlier appt date. They begin to tell me good thing I called because the installation date I was giving is not available. OK whatever.

2 weeks later (keep in mind I shut off all of my Comcast services the night before) They tell me they can't install anything because 2 people in my building already have Verizon and there is no room for my connection. I have to get landlord's approval to drill through the wall and surprise my landlord won't answer. The guy says "No prob. Just give us a ring back and we can come back 1-2 days later." 2 weeks later they come back! Wasn't the new guy's fault. He was great. Tells me the 3 months of free HBO + Cinemax isn't active; that I have to call customer service. I call them and they tell me it will be on by that night.

The next day I call them back and they tell me the same crap, by the end of the day. Mind you that every time I call them it takes me a good 15 minutes to actually get to someone in the right department. Same thing again, end of the day it should work!!! Nope nothing. Too frustrated to call them a 4th time it eventually comes on yaaaay! Almost 5 days for premium channel to work, that's real normal... Thought everything was fine, nope.

A week later I get a Verizon wireless bill in the mail for $197?? OK these cell phones are supposed to be part of a bundle package! These people really need to get their act together. I call Verizon wireless and they act clueless like "What's a bundle? What do you mean?" Finally talk to someone that knows and he tells me not to pay the bill; that eventually it will go into the bundle.

This is the most annoying company in business! I've yet to receive my 1st bill and can only imagine what it will be for a alleged "bundled" package. I haven't even gone into every other annoying detail like the rebate mixup, on hold for 27 minutes and more departments that have no idea what they're doing or what services are even on your account.

One more thing I forgot, The icing on the cake was today when I go onto HBO on demand to watch a movie and I get an error message that would not let me access any on-demand premium channels. I call them and they tell me it costs extra money per month to access a premium channel which says free at the top?? They tell me I can view the channels but that's it. Yeah but I was watching on demand HBO yesterday? Their answer "I don't know." Real great huh??! They suck.

I ordered telephone and internet service through Verizon for my new home that I was getting ready to move into. I order this service before I moved to make sure that I wouldn't be without phone or internet once I moved. I work on the internet and also go to school on the internet. Verizon assured me that my services would be installed three days after I moved into my place. The day came for the installation and Verizon did not show.

I called them to find out why they did not show and was told that they had no idea what I was talking about, that they didn't have me in their computer and that I would have to be "built in" to their system and that that would take a couple of days. I was assured that I would get a phone call in no less than two days as to my new phone number and when they could install my phone. Two days came and went and Verizon did not show. So, I called them and again they had no idea what I was talking about. They did not have me in their system and I needed to be "built in" their system which would take a couple of days.

So, they again assured me that in two days they would call with my new phone number and installation date. Two days came and went and I called again. And, of course, again they did not know what I was talking about. They again went thought the same story about having to have me "built in" the system. By this time I was very angry and told the person I was talking to that this was the fourth time that I had called and was supposed to get set up. He apologized and assured me that not only would they get me "built in" the system and would contact me in two days but that, because of all my trouble, there would be some discounts involved.

They did call, my set up date was over a week later. Now, I have been without phone and internet for over two weeks. When they showed up at my door to install my phone, the man was not very presentable at all. His hair was long and dirty and not pulled back, his clothes were not clean and he had a hat pulled down over his head. He told me he was going out back to hook up the phone. He came back and told me to try my phone. I tried the phone and it did not work. He then, with an attitude, responded, "well it works on the outside and that's all I'm responsible for" and he left.

No offer to find out why it wasn't working, no offer to rewire the jacks or nothing, just left. I again called Verizon to explain to them what went on. They informed me that I would have to have new jacks run which would cost me $95. I informed them that I had two jacks in the house and he assured me that they would do both jacks for $95. Over a week went by before the same man came back to wire the jacks. My phone bill comes and of course not only is there $95 charged for the jacks but there is an additional $95 dollars charging me for the other jack which they told me they wouldn't do. And an additional $53 dollars for rewiring which I was never informed about.

I called Verizon about this and they said they could put down that I was disputing these charges but that there was no guarantee that I would not have to pay them. Oh and of course there was no special discounts that I was promised by the person who finally got me "built in" their system. I couldn't get on the internet to do my schooling for three weeks which put me out of attendance and caused the school to drop me from those classes. I now have to pay over $2,000 to retake the classes. I also lost my job because I was out of work for three weeks. Where is all the special treatment that Verizon promises you on their advertisements?

NEW JERSEY -- This letter is in response to the poor service I received when I was a Verizon Wireless customer from September 2008-2009. For the first 8 or so months of service, the internet service was okay. There were some instances in which the internet was not working or extremely slow, but the issue was able to be resolved through a phone call to Technical Support. This 30-45 minute phone call was an inconvenience, but I was glad the issue was able to be resolved nonetheless.

From the period of July 3rd, 2009 to August 24th, 2009, a technician had to come to my home on four separate occasions to fix my internet. This occurred two weeks in a row, on July 3 and July 10th. On the second visit, the technician recommended that the internet speed be lowered from 7.1 Mbps to 3 Mbps. He said that the connectivity issue stemmed from the distance from Verizon's server and my apartment and that lowering the speed would actually make the internet go faster.

I called Verizon to make this change and was offered a lower monthly rate, but I would only get the lower monthly rate IF I signed another 12 month contract. I declined, saying that I had already experienced poor service and did not want to continue this service any longer than I already had to. This lower rate also irritated me, because when I had first signed up for service, the Verizon employee encouraged me to take the higher speed.

Basically, Verizon had been profiting from selling me a higher speed at a higher price when I would have had better service if I would have taken the lower speed that presented less of a profit for Verizon. Furthermore, it was in my opinion that I be given this lower rate because my internet was at a lower speed and because of the many problems I have experienced.

My next internet service outage was from July 29 to August 2. I called Verizon Technical Support as soon as I was aware of the problem, but the problem was not fixed until 5 days later. They said that a technician would be sent Thursday afternoon, which I had to take off work to wait for. The technician never came and the issue was not resolved until the following Sunday. This created an extreme inconvenience, as relied on having internet access at my apartment. I did pay Verizon $35 a month to have to drive over to the public library to use the internet for 30 minutes between the hours of 10 A.M. and 5 P.M.

I also was without internet from August 21 to 24. I called on Friday when I became aware of the issue. They were not able fix the problem over the phone. The Support Technician said that they would be able to send out a technician on Monday. I requested a technician for Saturday, stating that I work full-time and could not take off work. The individual on the phone said that technicians do not work on Saturday.

I told that they did indeed work on Saturdays, as one had come to my apartment on a Saturday. She said that one “might” be able to come on Saturday but that she could not guarantee this. I told that I wanted this issue addressed, especially considering that this was the 4th technician that had to come to my apartment in the past 8 weeks. My internet was not fixed until the following Monday.

While I was able to get a small service credit for the time I was without internet, this amount did not compare with the time and inconvenience caused by the lack of internet. Every time a technician had to be called, I had to take off of work. I should not have to take off the greater part of 4 days within 8 weeks because my internet is not working. Furthermore, each time I had to call technical support, the call was at least 45 minutes long (half of this time was spent on hold).

I also did not approve of Verizon's billing practices. When I initially received the modem, these charges were taken out of my checking account. I did not realize that this automatically authorized Verizon to take the monthly bill out of my account automatically every month. I never signed anything giving Verizon the authority to do so. The first month I had service, I called to request a paper bill.

The only bill at that time was an e-mail that I received the day the money was taken out of my account. Even though I requested a paper bill and an e-mail with earlier notice of the billing, I did not receive either. The only paper communication I ever received from Verizon my very last bill stating that my balance was zero.

When I had signed up for internet service, I understood it was a 12 month contract. Ironically, Verizon told me I had to call right before my 12 month service was up to end my service. I also asked for a letter stating that my service with Verizon had ended. She stated that Verizon does not provide paper billing and could only provide me with a confirmation number.

Furthermore, when I called to end my service, the woman asked why I was discontinuing my service and tried to discourage me from ending my internet service (even after I explained to her that I had to have a technician come to my apartment four times in eight weeks). This is just another example of Verizon's aggressive business tactics.

I was very glad once my 12 months of service with Verizon ended. In all of my life I have never experienced such poor internet and customer service. Through my experience I became very aware of Verizon's prime focus on profit margins and lack of focus on providing quality internet and customer service. I will never again use Verizon internet and will be spreading the message to everyone I know, including the Better Business Bureau and other consumer advocacy groups. I urge you to reconsider the way you treat your customers and the “quality” of service you provide.

PEKIN, ILLINOIS -- I have had this "so called" company for about 10 years. I have been slowly getting more and more sick and tired of their crap. I have an LG enV2. It's an OK phone but let's be real. Unless it is a PDA/Smartphone when you buy a phone at Verizon it's all the same. Verizon insists on locking down phones features and pretty much making LG enV Touch the same as a LG VX5500, except the phone physically looks different. THAT'S IT!

My wife and I decide to go in and look at their PDA's (HTC Ozone) to maybe try to get a little more out of a phone. Nope! You cannot purchase a PDA from them without subscribing to their BS internet service at $30 per line. So they want me to spend $720 per year just to have this phone. WHATEVER!!!

I tell the guy I don't need the net on my phone all the time and just want to be able to use it in WiFi hotspots. He tells me that this phone does not have WIFI. I tell him it does because I have researched it. Then he goes on this sales pitch on their $30 internet BS saying how many places have wifi and all this garbage. I won't be able to use that feature all that much. BLAHBLAHBLAH!!! My wife and I leave and the whole time he is chewing at our heels trying to keep selling us the product. Whatever!

Several weeks later I go into the same store with my father in law who is on our cell phone plan to upgrade his phone with his New Every Two deal. We sign into their computer waiting system and there is a lady that comes over. He looks at some phone and says he likes them but he doesn't want to pay for a new phone. He doesn't use his phone for text messages and video and pictures, etc. He just makes and receives calls on it. She tells him that free phones are a thing of the past and that they don't offer any phones for free anymore.

My father in law gets upset at her because I told him that I could get him a phone for free off of the internet (Verizon Site). He says Verizon is Verizon! I can get it for free of the internet but not free at the store. Verizon is Verizon! She says that the phones off of the website are sometimes refurbished and there is no way to be able to tell what you are getting.

We try leaving again and she is biting at our heels as we walk out trying to keep selling the product. Whatever!!! I go home and order it off of the website and it is here the next day and it was the same phone that they wanted him to pay for at the store and I GOT IT FOR FREE!!! IT'S BRAND NEW!!! IDIOTS!!!

I hate this company! I left them before and switched to U.S. Cellular and they just had horrible signal strength. It was an ordeal when I left Verizon last time as well. I got charged an early termination fee even though I was no longer in a contract. I don't remember specific details but it was a nightmare. I since have read several of these articles and I share some of the HORRORS these people have. I am not sure what I am going to do but I know one thing. I hate greedy, lying, sneaky, heel biting Verizon!

Today, my 2-year Verizon plan was up and as my phone was dying I decided to upgrade to a newer one. Recently, friends of mine had run into problems with keeping pictures or ringtones that they had paid for on their old phones. Verizon has tried to charge them again to retrieve these items and put them on the new phones. As I purchased my upgraded phone today I asked the man helping me if indeed I would be charged to transfer my ringtones. He said that as long as I logged-on to My Verizon and retrieved the ringtones there, I should not have a problem.

When I got home I did just that and found that Verizon was trying to charge me an extra $20.97 to "retrieve" my pre-purchased ringtones. I called the customer service line and after waiting about 15 minutes and listening to about 10 different menus options and separate lists, I finally got through to a woman. When I explained my issue, she said that the ringtones are only good for the phone they are bought on. I have never read this anywhere -- not in any license agreement or when I purchased the ringtones. I told her this and asked her if maybe it was somewhere and I missed it.

She said that she did not think Verizon gave out this information or posted it anywhere. I told her that they need to put this in bold somewhere because right now they are misleading their customers. She then said that she could only give me credit for the most recent purchases -- credit for 2 ringtones out of the 8 ringtones that I bought on my old phones, and then told me she was doing me a service because she didn't even have to do that.

At this point I informed her that I believed this to be a scam that Verizon has: pay for the original ringtone and then charge that person again when they update their phones. I'm still a Verizon customer with a Verizon phone and I should be able to have my ringtones move from phone to phone with no problem. I also told her that I specifically asked the man I bought the phone from if this would be an issue and he said it wouldn't be. Therefore, the people in the stores are misinformed and are passing on the wrong information.

At that point she said that she would credit me half the ringtones (probably to shut me up) as a service and I told her that while I appreciated that I did believe she was doing me a disservice not a service and that I would let others know what happened to me so they did not get stuck paying twice for ringtones. I then thanked her and wished her a good evening. The reason I wanted to post this review was to let others know about this policy and even though it does not seem like a big deal, it ends up being money down the tubes. Just be careful when dealing with Verizon!

I have been a residential customer of Verizon for over ten years, utilizing various services, and until recently have not had any major complaints about the services provided. About a year ago I moved into a new home and transferred my home phone services and added internet service to my account. In April of this year I contacted Verizon customer service to examine possible service packages that would decrease my monthly payments, which were at around $75.00/month.

The customer service representative was very professional and courteous. She informed me that my services were not bundled together, and doing so would decrease the amount I owed monthly. When I originally added the internet service to my account I was not informed about the bundling feature. And when I made contact one year later, there was no apology for that mistake, nor any suggestion made to retroactively refund me for overpaying for a year. This was not a big deal, though I would have preferred some sort of acknowledgment of error on Verizon's part.

During the April communication the service representative also informed me that DirecTV services could be bundled with Verizon services to provide further discounts to all of these services. I then agreed to do so as it seemed like a good deal. After all services were bundled my bill increased, instead of my original intent of decreasing monthly charges. This was not unexpected, as additional services (DirecTV) were added to the bill. I became slightly alarmed when I received my June 2009 bill that was for $190.00.

I then contacted Verizon for a second time to determine why the bill was so high. I was then informed that, yet again, my services were not bundled. I was being charged full price for each service. The courteous customer service representative said that the issue would be immediately resolved. And, yet again, I was offered no retroactive refund for the overpayments I had been making.

At this point I started to become a bit frustrated but assumed that after my second communication my billing information would finally get sorted out. I became extremely alarmed when my July 2009 bill arrived and it was for $310.00. I immediately contacted Verizon customer service again to determine why the bill was so high. I learned at this point that my services had finally been bundled, however, I was being charged for 2 phone lines and I have only ever had one.

And also informed that in order to bundle DirecTV services, I would need to pay for 2 months and 2 weeks of service in order to get the bill one month ahead. I was never informed of this in any of my previous communications. The customer service representative said he had fixed my bill and it was now $285.00. Please keep in mind that I originally called Verizon in April to get my bill reduced not tripled!

I was very upset by this and after speaking with my husband, decided that we would get rid of our services provided by Verizon. We called Verizon back and asked to have our home phone service disconnected, to have our internet service package at the lowest monthly payment amount possible, and to have our DirecTV bill returned to DirecTV.

I would like to add at this point that I have been a faithful customer for Verizon. I do not pay my bills late and until this point have never made any complaints, and even very few communications. With this in mind, I received no apologies for the hours of my time that I spend on the phone in attempts to get these problems straightened out. There were no attempts to persuade me to keep my services with Verizon. And, again, no attempts at providing me with any retroactive refunds for overpayments I had made based on Verizon errors.

Though the services provided were adequate the confusion that occurs when requests for change are made cost me valuable time and also money. Verizon proudly displays customer service awards received but I am not sure they are deserved based on how I have been treated. Being the large corporation that Verizon is, it seems that it does not matter if you lose a faithful customer of 10 years.

TRENTON, NEW JERSEY -- I've been fighting with Verizon for years with no luck. The New Jersey Board of Public Utilities is as useless, and since I have ended service, the response from them and the BBB is that I am no longer a customer. Aren't they observant?

As with many other customers with perpetual problems, I am in a rural area. Verizon does not service the area properly and lies. Most of the techs have been decent, and have clued me in on how awful the company is, but I have grown to distrust them too.
The phone goes bad when it rains. They send someone out for a temporary fix. Then it happens all over again. I started asking for credits, but on the last bill they charged me 91 dollars for service. I refused service, but they claimed they performed it and that the problem is in the house. The 91 dollars is a diagnosis.

Everyone knows the problems are on the lines, but they persist on lying like sociopaths. They charged me before for work not performed and credited it, but this time I got an argument. The tech who came on June 4th told me he didn't want to hear my complaint because he was union. He was told to leave the property. He would not. He was told to leave by the police, and I cancelled my service shortly afterwards.

This 91 dollars is not for service. It is for spite. The obtuse nature of their service is alarming. It's no wonder the number one complaint to Consumer Affairs in NJ was about telecommunications. It actually rained this spring. Here is a copy of a complaint I sent to the BPU:

The phone service has been inadequate and criminal. Customers are expected to pay in full each month, no matter the quality of that service, unless you complain to the BBB and specifically request reimbursement. The "customer service" of Verizon has been designed to filter problems, rather than address them.

The company is prepared to leave certain customers "without" in order to create a facade of adequacy. They are not willing to invest in quality for all customers in a problem area. The problems are related to moisture. The nature of repair in the area is designed to hide the problem, and substantial fixes would require regular maintenance or line replacement within a certain area.

It is possible to give specific dates for poor or non-existent service, and examples can be provided, but considering the above mentioned strategies for "maintenance", it is adequate to say that any period of moisture is a service problem for any number of residences in the area.

June 1 and counting, 2009. May 5, 8, 9, 2009. March 29, 2009. October 24, 2007. June 12 and 25, 2007. November 28-30, 2006. October 8, 2006. September 1, 27, 28, 2006. June 25, 2006. May 27 and 28, 2006. This is just a small example of affected service. It is difficult to find the time to keep up with Verizon's chicanery. It can be stated with accuracy that precipitation inevitably affects service.

An attitude of acceptable sub-par service in rural areas is rendered by representatives of the company. The rural excuse is utterly demeaning. Having lived in other rural and wet regions of the United States, a stark contrast can be made to this pathetically provincial excuse. Thirty minutes from Wilmington, 1.25 hours, from Philadelphia, two hours from NYC and 2.5 hours from D.C. accentuates the importance of the area and does not negate or delineate in any way shape or form its rural character. It is ridiculous that such an area receives sub-par service.

The problem is related to the age of the lines and the corporation's unwillingness to maintain the important necessities of infrastructure. Their actions are an assault on the public trust. Verizon's business practices are the result of economic bigotry. It is well known that Verizon is slow and unresponsive to areas of lower income in the inner city and countryside and is surreptitiously unwilling to provide its obligations of service, although the fees are the same whether you live in a wealthy or poor area.

Company policy is maintained to prevent complaints rather than address them. A 1-800 number is provided in order to filter complaints away from the BPU and only temporary fixes are made. There is evidence of collusion between government entities and Verizon.

Complaints to the FCC and the BPU are not taken seriously and are rerouted to an undecipherable maze of government bureaucracies. Legal complaints require a $25.00 fee that will be lost in legal oblivion. Verizon has been given rights in New Jersey and metropolitan Philadelphia without providing adequate service for existing operations. Local political units are often unresponsive and supportive of Verizon. The FCC refers complaints to the BPU, yet renders it powerless.

Alternate services are available but impractical. Cellular service, air phones, and satellites provide adequate service in the area. However, these services are cheaper to maintain than traditional service yet are more expensive and unaffordable for consumers. FIOS is a wish and concrete attainability is a mirage. Its installation has created its own issues evidenced by an entire page dedicated to problems at the consumer affairs web site.

Verizon's hierarchy requires an unnecessary and costly chain of command that requires a home inspection first, leading to the inevitable repair of faulty outside lines causing: Pressure on representatives to make faulty home diagnostics in the name of “sales”. Wasted time and resources that can be contributed to real fixes. An April 4th, 2009 bill showing charges for service of 100 dollars for services refused inside the home exemplifying gross incompetence, unbridled corporate avarice and arrogance.

It is the 21'st century. Water proofing is not magical but an every day reality, however, not a part of Verizon's maintenance. Enrollment in the combined billing options for land and cell use led to convoluted and incorrectly executed billing agreements exemplifying gross incompetence.

Verizon has no respect for private property. I have had representatives come in the house for five years. This stopped when false charges appeared on a bill. Some representatives understand the issue and do not insist on entrance but others do. It has been consistently fixed in the past on the outdoor lines, but now the game is to insist on entrance. This is a gross violation of property rights.

This is a safety issue. I have missed phone calls from the police, doctors and hospitals. This is an issue where apology and reimbursement cannot be commensurate with the frustration Verizon has caused. Because of no phone service since June 2, 2009, and growing corporate intransigence, I have cancelled all phone service. Closing was met with the usual arguments that Verizon customer service presents its customers, and it took me two phone calls to complete, costing me more time with this savagely unfair and morally bankrupt corporation.

In conclusion, there is no excuse for the service Verizon gives and there is no acceptable apology. The only adequate outcome would be admission of guilt and a more than temporary fix. I seek financial restitution for those affected by Verizon's incompetence, waived court costs and to inform government entities of another situation where they have failed to protect the citizenry from corporate malfeasance resulting in the detriment of our infrastructure."