NASHVILLE, TENNESSEE -- The 2 times that I used AAA, I was disappointed. The first time I tried using them, I accidentally locked my keys in the trunk. They told me that it would be 45 minutes before anyone would show up. 1.5 hours later, nobody showed up. I called again. This time they told me that the guy got held up and they are not sure how much longer it would be. Finally, the guy who was supposed to show up called me and said it would be another hour before he got there and he does not know why AAA told him an hour. I was at a gas station where luckily a locksmith walked in and opened my trunk for me. I waited for over 2 hours and nobody ever showed up.
The second time I tried using AAA, I had a flat tire where I worked. Once again I was told it would be about an hour and once again after 1.5 hours I called again. The guy who was supposed to be there to help me with my flat informed me that he wasn't sure why they called him to come because he was located approx. an hour away in a completely different county. I don't understand why of all the tow truck business located in my big city, they called someone in another county. After the last incident, I let my service expire. I will just take my chances next time.
CALDWELL, NEW JERSEY -- I had terrible experience with AAA. First time when my car's tire got flat I called them and was told that the driver will be there in an hour. He didn't come until 2.5 hours of waiting. Luckily I was in the parking lot of my office. He finally arrived and did his job. Second experience was worst. There was an accident on a major highway and somehow the broken glass from that car got stuck in my car's tire eventually leading to a punctured tire. My car was sitting in the fast lane on a major highway with all the rush hour traffic coming in. I call AAA and told them to send someone quickly as I'm stuck in the fast lane of a highway.
They told me someone would be there in 20 mins. 40 minutes passed no one came. Finally a police officer came with a tow truck and moved me to the shoulder. The tow truck guy also changed my tire. The AAA guy never arrived. I was there for an hour and no one from the AAA company showed up. I called them again and told them that no one came and I no longer need them. Instead of being apologetic the representative told me that she cancelled my request so I don't get charged!
Unbelievable...charge for what??? I have been paying them all those years to help me when I need and they want to charge me extra? I would never ever trust AAA again. It is the worst insurance to have if you have an auto emergency.
DENVER, COLORADO -- First time in texas I ran out of fuel in a rental car and called AAA for help. The dispatcher took almost 45 min to get the info, call a service provider then call back and say that AAA could not help me. I should call a local tow company or the police for help! Bad experience. 3 hours and the police brought fuel to get off of the highway. Then AAA shows up to assist me.
Second time AAA failed me I was on the way home and my engine failed, smoke pouring out, piston slapping the cylinder head and off of the side of the highway off ramp. One hour to get AAA on the phone, 45 min for a call back to say it will be 45 min at least due to heavy traffic. Started calling at 3pm and tow driver picked me up walking home at 5:25pm. Not what I think is ok or what I pay for. Bad service, expensive and leave you hanging.
TULSA, OKLAHOMA -- I called AAA at 4 pm and it is now nearly 1 pm the following day and I have yet to get my car towed. I have called six times talking to a different representative every time that tells me the tow service is on their way only to find out there has yet been another miscommunication between AAA and the towing service.
I had given the keys to the tow service the day before (he was in touch with AAA about this). I did not need to be there and keys were in possession of tow company for a couple of hours later due to cars being parked around my car and couldn't load onto tow truck. Needless to say, I am still waiting just to get my keys back. I am in disbelief of the incompetence and runaround I have received from AAA. I will not renew my membership this next year.
KANSAS CITY, KANSAS -- We had some SEVERE storms in our area, and called AAA when our roof began to leak, and ruin our ceiling. We called AAA and got them out as soon as possible considering we had several more storms on the way. I took off work to meet with the guy coming to inspect the roof, who said there was damage and he would be writing the report stating that the roof needed replaced due to damage, and that we would receive a letter with a check to help with the damages.
A week later another adjuster called and stated that the photos that were taken were not clear and he needed to come out and look at it. Then four days later and two more rainy nights he calls to tell us that our insurance is not going to cover any of the damage, and that the issues with our roof our due to "installation".
BROOKSVILLE, FLORIDA -- Good luck getting a tire changed with AAA. I've had two flats on a 24 ft. MH and no one could do it. First time in April 3, calls and someone showed up to change travel trailer tire. Had no tools for RV lugs. Had to change tire myself with borrowed tools. Second time, same thing. No one to change it again. I borrowed tools to change it. This time I was told they won't change inside tire, too dangerous. What's up AAA, you sell a service and do not provide service. Buyer beware.
NEWBURYPORT, MASSACHUSETTS -- My 18-year-old daughter's car suddenly became really slow to drive forward. She immediately pulled the car over in a parking lot and called AAA. After waiting 1.5 hours, the tow truck driver arrived. Although the car obviously had a problem being driven, the driver gets in her car and tries to drive it so it would be easier for him to tow the front wheel drive. The axle makes a crunching sound and the left front wheel gets pulled backwards like it's going to break off. Not the right thing for him to have done. Turned out it was the ball joint.
He gets in his truck and races loudly around the block so he can back up to the rear of the car. He jacks up the front of the car with a really old jack on 2 wheels, attaches the winch and begins to pull the car forward from the rear onto the lift bed on the ground. As it rolls, the jack lists to the side and gets hung up on a crack in the pavement. Only the back tires are on the lift and he can't pull the car any further. He gets outs, lowers the jack, and because the wheel is broken, the car lists to the side and now he can't get the jack out from under the car.
He raises the truck lift so that the back wheels are up off the ground, gets back in the truck, backs it up. The car body moves backwards, but because the front tire is broken, it doesn't move with the car and the tire gets pushed into the forward wheel well. He still can't get the jack out so he gets back in the truck and drives forward. Now the car body is pulled forward but the broken wheel again doesn't move with it. He continues to drive forward so far that I see the body of the wheel well begin to actually bend as it is crushed against the tire.
I yell to him to stop and told him that he's damaging the car. He gets out, lowers the lift bed to the ground, stomps around to the front of the car and pulls the jack out. He jams the jack under a spot in front of the rear axle and jacks the car up so he can take the tire off. But the wheel is broken and stays on the ground. He goes back to the truck and lifts the rear wheels to take pressure off the broken wheel. He tries to take the tire lug nuts off and his tool breaks so he has to get another. He finally removes the tire. He pulls out 2 long pieces of 4x4s and a small one.
He jams them under the broken wheel hub itself, lowers the jack so the hub rests directly on the wood, and I hear the axle and hub make more crunching sounds and it appears that the wheel hub is now getting damaged. He then begins to pull the car forward again as the wheel hub stays stationary and the car body starts to move forward. This is crazy. I told the guy to stop right there.
I called AAA as he begins to try something else. I tell the service representative that this tow truck driver is damaging my car. She says there is nothing she can do, he doesn't work for AAA. I explain that if they don't stop him from causing damage to my car, then AAA is responsible. She asks to speak to the driver. After speaking with her, he gives my phone back to me. She says that he has to get my car off his truck and there's nothing she can do.
I ask when she can have another tow truck there. She says that it will probably be another hour before someone comes. I said that was not OK after already waiting an hour and a half for a guy to damage the car. She says that I have to go to the end of the list of other calls. I ask to speak to a supervisor. She puts me on hold for 17 minutes, then tells me there is no supervisor available. She says she's directing me to a complaint center. Another long wait before someone comes on to ask me about the situation. Meanwhile the guy has pulled my car off the truck, inflicting more damage.
The AAA guy I speak with asks me to describe what happened. He says it sounds like the tow truck driver was doing everything he should have. I said that I watched him bend the wheel well of my car and cause further damage to the wheel hub and axle. He said that he'll have an inspector come out to the mechanic's shop where the car is towed to examine the car in a few days.
When the new tow truck driver comes, he shakes his head at what the other guy has done and says that the first driver has made his job way more difficult. When I told him what happened he said he could see this guy doing it, and that that company doesn't have a good reputation. I watch him use professional tools to jack up the car with a four-wheeled jack and remove the car's front wheel, place a heavy duty and made-for-the purpose metal slider under the body near the broken tire to help slide it forward without the car leaning over where the tire is missing. He pulls the front of the car carefully on to the lift, lifts the car and all is accomplished simply and efficiently.
Days later, when I respond to an AAA message saying they have a report from the inspector and will discuss a resolution, the AAA representative tells me that their inspector has found no damage to the car; any damage he found was already there before the guy did the tow job. He said that my daughter already caused the damage when she pulled over. I told him that my mechanic said that the inspector who came out was very young and inexperienced and had previously been only a tow truck driver. The AAA representative says that the inspector used to work for Geico and is experienced. He says that their review shows that the first tow truck driver did it all well.
I said that I did not agree with their resolution, since I witnessed the guy crush the fender along with other damage to the wheel hub and axle. He will inform the complaint reviewer that I dispute their determination that the truck driver was not at fault. I asked him if they ever contacted the second tow truck driver for his evaluation of what was left by the first driver, but AAA did not. The representative says he will pass along my request and that I do not agree with their resolution. He does not ask for the name and phone number of the second tow truck driver.
Don't waste your money on AAA. You can sign up for roadside assistance through your insurance company for $15/year or call 911 for assistance finding help that you can pay for only when you need it. AAA isn't available everywhere and will take way longer than a call by police to a nearby tow truck company. Another better roadside assistance company is Better World Club, a green company which does not lobby against public transportation like AAA.
OREGON -- On July 18, 2013 I was driving my Ford Cargo van and a small trailer on vacation. Gold prospecting in southern Oregon, I came to a big hill just passed Canyonville on I 5 about 30 miles from Grants Pass. All of sudden I noticed smoke out the back and the truck slowing down, I almost made it to the top. The engine sounded fine but no tranny. I called AAA. I had AAA plus. It was about 3:30 pm they said they would have someone there to tow me soon. The tow truck got there around 5:00 pm. The driver was nice and got me hooked up and towed me to his boss' shop so he could remove my drive line.
We got there after 6:00pm. The mechanic was having trouble removing the drive line. He said he could not do it. The owner shows up at 7:00pm says he is not going to tow me because triple A doesn't pay him enough to tow me to Eugene. He says AAA does not cover box vans or small trailers. He parked my truck across the street on the Hwy shoulder, unhooks me and leaves me. No Water, no nothing. He was a total jerk.
I just paid my AAA plus $171.00 the week earlier to be covered for this. I am a 100% disabled Vietnam vet with several health issues. I had my 4 English bull dogs with me and a Cockatoo. One English bulldog was overheating so bad he was foaming at the mouth and noise badly I didn't think he was going to make it. The owner watched me from across the street smiling and joking and pointing while I was trying to save my dog.
I was on the phone with AAA from 6:30pm to 1:00am trying to get them to tow me. They told me on page 14 part way down there was a small paragraph that said they will not tow box van or utility trailers unless there is a motorcycle in it. I said what booklet? The one we sent you when you first sign up. I said "are you kidding? 15 years ago? You have taken my $171.00 for 15 years and now you're going to let me down when I need you?"
Anyway, 6:30pm to 1:00am to get them to OK the tow on the side of a highway w/ 4 dogs. They called back and said the tow truck will not tow me with the drive line hooked up and I needed to change the right rear trailer tire? (there was 70% tread on it...). I said I would do it in the dark if it meant me getting out of there. I did it in about 45 min. both. With the tools I had with me.
Bill's towing should not be a AAA tow service. Very rude, non caring. Their driver could not apologize enough for the rude behavior of their owner. If you're a AAA member, you should e-mail them first, describe what you'll be doing have them e-mail you back so you have it in writing. They don't cover a lot of dirt roads either (by the way). AAA should give a booklet each time you pay your yearly fee. That's not too unreasonable is it??
SANTA ANA -- I have been a AAA member for 25 years. What a waste of money!!! I took a family vacation to Portland, or in July 2012, for a family reunion. Upon arrival at the airport we rented a car from enterprise, knowing we will get our AAA discount on the car at the end of the trip, four days later. Upon return to the airport, we had a $580.00 total payment due on our credit card!! I hit the roof and called AAA asking why?
I was told by **, the supervisor to customer service with AAA, that they do not honor or work with enterprise anymore!!! I told him how am I to know that? He said they do not notify members on these issues!!! My feelings are that AAA does make business decisions without the member's awareness behind the scenes and the chances are members get upset but eventually drop their complaints and move on!!!
For the past several months, I have written formal complaint letters to their president/CEO Robert **, communicated with **, again followed up 15 times on the status of my complaint!!! Up to now, I have not received any resolution, get my refund, or communication back from their complaint department. The customer service complaint department is a total joke!!! They ignore letters, faxes, and you can't reach them unless you fax them. Still they don't respond!!! Wow what a great company!!! When I call to follow up, they are surprised as to how many times I have called to complain about their customer service and how they ignore customer related issues!!
** always has a excuse, or does not return calls. When he does, he blames it on the other company!!! I have been passed around from one supervisor to another, even talked to a supervisor's supervisor!!! This is not a complicated thing, just refund the damn money!!!!! How hard is that??? From California to Texas and then back again the follow-up calls go around and around!!! Still no resolution and I'm aggravated like hell with AAA!!!!
I have to thank Enterprise, because they were nice enough to give me a 20% discount equal to $40. That's more than I can say about my own membership of 25 years with AAA which did not do crap for me!!! The AAA does not deserve my money. Nor would I want membership with AAA any. I cancelled my membership on the phone and demanded to get my prorated membership refund. My money was wasted on them for so many years. I have been a loyal customer. What happened to their loyalty to me???? People.. save your money.
This AAA is not what it used to be. They are greedy, irresponsible, and so secure with their jobs that they pass you around, giving you run around until you get tired and drop your complaint. I deserve so much better than them. I feel bad, wasted my time believing in AAA!!!! Is it the company policy to ignore members???? You tell me. Shame on you AAA. You are disgusting taking advantage of good members like me.