PLACERVILLE, CALIFORNIA -- I have a car battery from AAA a year and a half old, which has a 3 year replacement warranty. It died, and would not take a charge. The local AAA franchise said I couldn't just bring the dead battery in and get a replacement battery to install in the car myself, but that they had to drive to my house to replace it themselves, and charge me $85 for their trip because I was no longer a member of AAA.
I pointed out that having to pay almost the cost of a new battery for their unnecessary trip to my house effectively negated the value of the warranty. I tried going to AAA directly, but the best they could tell me was that I had to jump start the car and drive it 50 miles to the nearest AAA-owned facility for a replacement battery, an obviously dangerous trip.
AAA had no other solution to offer, so I had no choice to but to pay the local AAA franchise to drive to my house to replace the battery. When they arrived, they asked me how often I drove the car. I said about once a month. They said unless I drove it every 2 weeks, I was negligent and it was my fault that the battery dies, so no replacement. There is nothing in my warranty paperwork that says I have to run the car every 2 weeks. I think AAA makes up phony rules to try to avoid honoring their battery warranty. The AAA battery warranty is a fraud. Don't fall for their alleged warranty-- it's worthless.
MILLBRAE, CALIFORNIA -- Nicholas was the technicians name. He was very professional and had great bed side manner! Nicholas came out and replaced my battery. I have a 2016 Chrysler 200, the battery cost $200. The battery has been great thus far. O'REILLY auto parts was going to charge me the same plus $10 disposal fee.
Earlier that day Raúl from AAA towed my car and he was very nice and careful while towing that he took care of my car, I rode with him and he even was nice enough to take me to my job after. He also have me his personal mechanics info. I was very cautious because of all the bad reviews, but was very impressed!! Everyone was very professional and very invested in helping me get my car back running. I'm so glad to have AAA.
SYRACUSE, NEW YORK -- Wife left the radio on and the battery died in her Honda Accord. AAA came out and said the battery would not hold a charge but never even tried to charge it or jumpstart the car. Replaced the battery in Oct. 2017 and in March 2018 the battery was dead. Called AAA and they jumped it and said it just needed to be charged. Put a charger on it and two days later the battery was too low to start the car. Jumped it and took it to Advanced Auto where they tested it and said the voltage was low and only showed 419CCA when the battery was rated at 640CCA.
AAA says there is nothing wrong with the battery. Had the car looked at by a mechanic and he says there is no unusual draw on the battery and the sides of the battery are swollen... bad battery. AAA will not honor their warranty. Picked up a battery from NAPA and it seems to be fine, no problems. AAA has some good roadside service but I wouldn't buy anything from them again.
ARLINGTON, VIRGINIA -- AAA is wonderful for roadside assistance, towing, tire changing, etc. Their batteries, however are junk. Between my Mercury and my wife's Volvo we have gone through 6 batteries in three years. All kinds of excuses are given. Lights left on, not driven enough, not enough highway driving, etc. Finally had enough. Bought a new battery for the Volvo from the dealer. It works like a champ. Our driving habits have not changed and it starts every time, even after sitting idle for a week. AAA is totally non responsive to complaints.
Only two of the six batteries were replaced under warranty. I don't blame the technicians, they are at the mercy of their supervisors. They can only do what the supervisors tell them to do. AAA membership do not fall for this scam. Given the number of identical complaints this is a companywide long term problem and AAA is doing nothing to rectify the situation.
LOUISVILLE, KENTUCKY -- I originally purchased a battery from AAA 1/3/2014 and it lasted until 1/9/2017, which had to be replaced at a prorated cost. Today, 1/5/2018 I called AAA because my car would not start, a Rescue Ranger checked the battery and told me the battery tested low and that it had to be replaced. I feel ripped off because the battery being replaced did not last a year.
The Tech. told me I had to pay based on the 4th year of a 6 year warranty which I feel is a total Scam. I have been a member of AAA for 20 years and I feel safe having the service and have had to use the roadside service several times without any complaints; but I will never buy another battery from AAA, I have never had a "new" battery last less than a year. The Technician was very polite and helpful, but the product stinks.
PENNSYLVANIA -- Horrible, horrible, and more horrible! I purchased a AAA battery 2years ago. I had the battery checked by a friend and 2 reputable businesses. In each case, the battery needed to be replaced! Since I thought it was covered by warranty I called AAA. After several days they came out and checked my battery. It passed! I showed the serviceman the other 3 results. He said, "Tough luck because mine is the only one that counts." Being honest and having all the paperwork and tests results simply do not mean anything. Please do not buy AAA batteries. They are horrible and the warranty is non-existent. Never again, NEVER AGAIN!
WALNUT CREEK, CALIFORNIA -- AAA tested my battery after it had gone dead due to a light being left on in my car. They did not try to charge it. The AAA guy told me that he could tell by the test that it was a bad battery which could not be charged. He sold me a new battery. He left with the old one which was barely more than a year old.
After talking to my friend who is a car mechanic he said there is no way to tell if the battery can be charged by a test if there is no attempt to charge the battery first. The only way to know is to try to charge it. When it cannot be charged they can do a test in order to find out why it cannot be charged, and to decipher whether there is something fixable or not.
I've contacted AAA numerous times and they were unwilling to give me back my battery and refund my money. I strongly suspect that my battery was a good battery as I never had a problem with it before and it was so new. If the guy had just tried to charge it, I would have had no reason to buy another battery. My car mechanic said that the guy just wanted to sell me a battery because I'm a woman and figured I wouldn't know any better. Well now I do. I will be contacting my state Atty. Gen.'s office. This is highway robbery not roadside service!
MOORE, OKLAHOMA -- I called AAA to replace the bad battery that was under warranty. They sent out a mechanic who tested it, said it was very low... but that he could not say the battery was bad. He tested it again and said my car had something pulling on the battery that caused it to die. He said he could not replace it because there was not enough evidence that the battery was bad. The alternator was fine - I drive this SUV very little and never had trouble before. I jumped it 4 times in 1 day and left it run 30 minutes, would not stay charged. The mechanic took the battery out of the car, told me to buy a charger and put on it in the garage and call AAA back if it doesn't hold a charge - really?
I noticed another complaint was of the same nature, there was something wrong with the car that caused the battery to die. I think AAA just doesn't want to honor their warranties!!! I'm taking the battery to NAPA and have it tested and if it shows a bad cell, then I'm going to call AAA back with the evidence. Surely, they will honor it then... who knows.
HOUSTON, TEXAS -- The service from AAA and Armada towing is excellent, if only the AAA branded battery was at least half that in quality. I usually drive my 2009 Mazda 6 (27k miles) every week as a legacy commitment to my late wife; but, after letting it sit for just short of one week, I was forced to call for a jump. They said it checked out and I just needed to run the car FORTY-FIVE minutes to recharge. While I realize all of these people are operating within 'SOP', I wonder if their "QC' may gave fallen a bit short, for the sake of a low bid contract. Personally, I would happily pay much more if the agent could offer an AAA option from a name contractor, such as Interstate.
BALTIMORE, MARYLAND -- I called AAA at 10:00 AM to provide a new battery and install it in my SUV. I was told that assistance would arrive by 11: 10 AM... after several calls gleaning different estimated times of arrival (all lies) a truck showed up at 12:13... It's now 12:42 and he is still not finished with this service call... AAAQ's service and attitude sucks.