WESTPORT, CONNECTICUT -- Hard to state after being a gold card AAA member for several decades, but this has been the MOST distressing, bad consumer experience I or my family has endured. My 91 year old mother has a 2004 Volvo S40 with 30K miles. Her battery did not hold a charge so we called AAA for a charge. The charge lasted 48 hours and again the battery did not hold a charge to enable turning on the car. Another call to AAA and when a charge did not hold we purchased a battery from the AAA - had the 'new' battery charge and ran the car for 60 minutes - per the instructions from the AAA service technician.
The 'new' battery did not hold a charge. So we called AAA to have the car towed to a local garage. The operator of the garage immediately diagnosed that the 'new' AAA battery was the 'typical inferior AAA battery' and that they had experienced may similar such incidents. We call AAA again and had their battery technician do a field test, recharged the 'new' AAA battery and retested only to find that within a few minutes the recharged 'new battery' did not hold a charge. It was a "deflective" battery. Not wanting to have my 91 year old mother stranded along the road, we had the local garage replace the 'new' AAA battery with a national brand battery - at a comparable price - that has held a charge without incident.
We have now tried for several weeks to have AAA honor the return of their non-operable 'new' battery for a full (or even partial refund) to absolutely no avail. In fact, the member services department has all but blamed my mother/me - their members and consumer - for their product's nonfunctionally and have refused to issue a refund. This appears not to be a new scenario as it applies to AAA Battery Service. Caveat emptor all AAA members. Quite disappointed.
BROOKLYN, NEW YORK -- On an Easter morning, my car battery was dead. I called AAA, of which I've been a life-long member for all of my cars, basically 40 years. The tech showed up and tested my battery, telling me it was shot and didn't have the cranking amps to start the car any longer. I purchased a new battery from AAA. Within 4 months' time in July, the battery from the AAA had died and would not start the car. This had never happened to me in the history of buying new batteries for this car as well as previous cars I have owned. I thought this was absolutely unusual and stated that the battery sold by the AAA was either not a new one, or was defective.
How does a brand new battery die in 4 months' time? Extremely unusual. I requested a new battery be installed on the spot. The tech told me (the same tech that sold this battery to me) that though the battery could not start the car, it still registered enough amps to be suitable and therefore I was not able to get another as replacement. I called the head office of AAA and was given the same runaround.
Since that day, I have had to call AAA to boost the battery 6 more times. Do yourself a favor, save yourself money and future headaches by purchasing your car better from a respectable source, AND NOT THE AAA. Their product is inferior and overly expensive.
TAMPA, FLORIDA -- Tuesday, September, 23, 2020, I had AAA come to my home to jump-start my battery. The battery in my 1999 Suzuki had been replaced in late April or early May, but it was failing and, at this point, was no longer working at all. Ben **, from Pete's Mobile Battery Service arrived to start the car. He checked every possible cause for the battery's failure and found nothing but the possibility that the cable connections were a little loose. After he tightened everything up, the car started.
In testing the battery after the start, though, he found that it was weak. I mentioned to him that on the last replacement the mechanic had noticed the AAA battery (being replaced) wasn't keeping its charge and had tested the alternator, but found no problem. Ben replaced my battery and waited 25 minutes to see how it was performing. He also re-checked my alternator and confirmed with his manager that everything was normal. I was not charged for either the April/May replacement or the Tuesday replacement.
Both Ben and the mechanic who worked on my car in the Spring were courteous and truly helpful. I live in St. Petersburg, where both my car batteries were replaced, and I am very grateful for the service of our AAA system! I just hope any problems these batteries have will be discovered and corrected.
PALM HARBOR, FLORIDA -- Called AAA for battery jump, I was told I needed a new battery. AAA service guy recommended AAA battery to purchase. I agreed and bought the battery in June 2020. I called AAA for a jump in September 2020 because the "new battery" was dead. AAA driver told me the battery is no good due to low voltage and because I let the car sit for 2 weeks. He stated that it will not be under warranty! I am livid! I was informed to take it to a dealer or garage to have the voltage check...If it registers differently then I can get a new AAA battery or apply for reimbursement.
I am extremely disappointed with AAA. I feel like I was bamboozled and this battery was defected from the beginning. My husband is taking the car to a dealership today to have the voltage check. I will purchase a new battery and never buy another product from AAA again!!!!
MARYVILLE, TENNESSEE -- An 82 year old woman suffered a stroke. Her auto sat in garage one year. While in Hosp, Her daughter came to assist her. The auto (Newer Honda) would not start, Battery dead from sitting too long. The daughter called AAA Maryville, TN. Billy from Foothills AAA came to fix. He sold her a new AAA battery although her Honda battery had at least 12 months warranty remaining.. (He took her Honda Battery.)
Approx 12 months later the 82 year old woman started to drive her Honda she discovered that the AAA battery was dead. The battery was removed, charged, it went dead in one day. Called AAA. They sent Maryville Foothills AAA, Billy came, advised he was the one who had sold the AAA battery. At that point he said he had to have the receipt to replace the battery. We objected, could not find the receipt. He called his supervisor, He told her He had replaced the battery, and it was in warranty. She told him to refuse to replace the battery, And if we found it later she would still not replace it. WONDERFUL PEOPLE.
BREA, CALIFORNIA -- This Review is for AAA Battery ONLY and not the roadside service. Bought AAA battery 27F due to the free replacement guarantee. It failed within 2 years. Called AAA expecting them to come out and replace the battery. They had me go to a AAA authorized shop to get the battery tested, was told not to take the battery out of the vehicle or the battery warranty would be void!
Spent 2 hours at the shop to test battery, told I needed a new battery. Also I needed to show the original receipt, call AAA. The operator authorized for a new battery, the shop said no! They need to see the original recipe. Found the receipt and the shop tells me they don't have the same battery size!!! WTF!! Got a new battery after spending 4 hours at the shop. WTH, AAA doesn't even have any authority over a AAA authorized shop???
The AAA Battery failed again after 1.5 years decided to go to Costco for their 1st interstate battery. Saw a lady walk in with a dead battery and Costco gave her a new one on the spot!! No hassles. No TIME WASTED!! I would never buy a AAA Battery ever again. The prices are higher and the hassle they put you thru is not worth it. AAA you dropped the ball on this BIG TIME!!
WALDORF, MARYLAND -- Don't ever buy a battery through the company. Have been with the company for 19 years and I buy a battery have it for four months and they want me to go through hell and high water for warranty replacement. Membership will be canceled along with travel packages for the future. Two hours on phone and they ask me to go to AAA to have further testing during pandemic. Two supervisors and their contractor lied. Membership will be canceled or not renewed in August as well as me not booking another trip abroad then them. I will share my experiences through ever social media platform. When a company doesn't stand behind their brand.
MEMPHIS, TENNESSEE -- Exactly as described by others. Horrible batteries, warranty not honored. Told that I would now be required to drive 10 miles to AAA shop then have battery on their deep charger for four hours. AAA was no longer replacing batteries without this test at their shop. I have been with AAA since 1987 and had good experiences but this “new policy” is going to lose me. Also, I need to contact friends I have recommended AAA to warn them.
DAYTONA BEACH, FLORIDA -- I have been with the company for four years pay on time yearly..Purchased a battery in 2018 with a three year warranty! I did not pay my membership this month yet (August) due to Coronavirus however you'd think my warranty is still active! Nope I am basically out of luck on getting them to even come out and check the battery! 🥴 This is the 2nd battery I've had from AAA and definitely the last! I'm done with this company. I thought they'd be a little more understanding being that they're such a reputable company! 😞
MASSACHUSETTS -- Had a battery installed by AAA two years ago and my car was "dead" a year later. Called AAA-they said the battery was defective (yet under warranty). To properly address their "warranty" I needed to jump through hoops within 48 hours-I was already late for an appointment and did not have time to "bring my car to my repair person within 48 hours". So I had a new battery installed-it died a year later.... I'm done with Triple A.