[X]

AAA Battery Replacement

Star Empty star Empty star Empty star Empty star
18 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
False Advertisement Online
Posted by Debnyogi on 11/28/2012
CARROLLTON, GEORGIA -- According to an email I received and online, AAA is suppose to send someone out to check and/or replace your battery if needed. I have requested twice online. Both times I told them where I lived, zip etc. They asked about the vehical. and stated that it would be $120.00 to replace the battery and that someone would be here in 75 minutes. Both times somebody came out, both times the gentlemen told me "We don't do that". Okay, I'm confused and still have a vehical that won't start. I just spoke with AAA and asked if they just sent the wrong people or what. The agent said no that the information was wrong online that they do not do the service in smaller towns. They sure don't mind taking small town money. Besides Carrollton is NOT a small town. This is the first time that I have tried to use my AAA and I'm very disappointed.
     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2012-11-28:
I have been an AAA member several times, but never used the battery service. I assume that if you are a member, and maybe even if you aren't, you just pay $120 and they deliver the battery and install it.

What surprises me is that evidently a service person came out, and then told you "we don't do that". When you made the service call, did you tell them that you wanted to buy a battery? Seems like they should know without coming out if they do it or not. I'm a bit confused also.

You say they "don't mind taking your money". If you mean for regular membership, note that battery service is a separate animal.
Posted by Anonymous on 2012-11-28:
AAA sends out a contracted provider. AAA its-self doesn't come out. It's a third party provided contracted through AAA to provide a service. There might be small print somewhere that says that particular service isn't available in all area's.
Posted by no tellin on 2012-12-01:
i am a aaa battery tech aaa would like to belive that all shops do battery service but that aint true they want us to do them 7am to 7 pm . its almost impossible to make them happy but we do our best to help all aaa members the best we can
Posted by Nancy Todd on 2013-01-05:
AAA looks for reasons not to replace under warranty battery. Their replacement battery (under warranty) is fraud. They cause you nothing but stress. The AAA guys that come say one thing and then AAA won't honor their replacement. I will never buy from them again.
Close commentsAdd reply


AAA Battery Service Convenient, but Batteries are Awful
Posted by AMV on 06/28/2010
The AAA Battery Replacement program is very convenient, as they dispatch a service vehicle with a new battery to your location and install it on the spot. The cost is very competitive with an off the shelf battery. Here is the problem: The batteries they provide are awful, just terrible. Simply put, they are the worst performing batteries I've ever had in any car I've owned---and I've been driving for about 30 years now. I've had three of these batteries. Fooled me once, shame on me. Fooled me a second time, shame on me again. Third time was a warranty coverage---that one is now on the fritz too. The batteries last an average of 2 years. The one that just quit on me today was about a year and a half old. Worst part is that they've now become stingy with warranty replacement---claiming that the spent battery is "good" even though it clearly will not hold a charge. I wish they'd charge a little more and provide top quality batteries instead of the garbage they offer.
     
Read 8 RepliesAdd reply

User Replies:Close comments

Posted by aaabattdrvr on 2010-07-01:
I drive a AAA battery service truck and I agree with you. The recent changes Club Assist (AAA's Batt Division) has initiated have caused much grief. I empathize with our members who spend a lot of money on the AAA battery, only to be put through the ringer when the battery needs a warranty test. We MUST use Club Assist Testers, follow ALL Club Assist procedures, enforce ALL their limitations. Do not allow non-AAA technicians to remove your AAA battery, or the warranty will be automatically void. Do not let your vehicle sit unstarted for 4 or more weeks, start it every 7-10 days at least, run it for 10-15 minutes minimum. Warranties are non transferable. KEEP YOUR AAA RECEIPT!!! Also, there is an 888 number on the receipt (on back, bottom)and on the top battery label for Club Assist (their in Florida), so call that number and fill their ears with ALL complaints, concerns, and comments. Don't bother calling the roadside number to complain about the battery quality/warranty policy issues. Lastly, please don't take your frustration out on the drivers...it's NOT our fault.
Posted by Keith A. on 2010-10-15:
We've been providing battery service for AAA since October 2004.

I was a little reluctant to get into this arm of the business as I feared it might hinder our good relations with the various repair shops for whom we also provide towing services.

However, as a AAA contractor, we also needed to remain pro-active in this new product and so we jumped on board.

Initially, the batteries were manufactured by Exide. AAA has always been careful about branding themselves with a product that didn't meet their requirements for reliability and trustworthiness. So when they decided to get into the battery selling business, they felt that Exide would be providing a quality product.

Turns out, after a few years, the extra business generated by AAA was too much for Exide and their quality control took a dump.

For a good year, we had several issues with all Exide batteries with many warranty complaints.

Then in 2009, AAA was able to secure East Penn / Dekka as a provider for batteries and they produce a top quality battery. Do the research on them and I think you'll agree, this has been for the better.

I won't go into all the details about East Penn, but for us, we have seen a significant decrease in battery failures since they made the switch.

Unfortunately for you, it appears you initially purchased one of the Exides and the problems just continued from there.

And now, the issue for you is probably more along the lines of which is better: Ford or Chevy. Both have their loyal following and both have their weaknesses.

For you, and rightfully so after all you've been thru, AAA and their batteries are always going to be garbage.

Just like a Ford man who bashes on a Chevy man...or vice versa.

The comments from "aaabattdrvr" are spot on concerning the procedures and limitations of the tech and following all the Club Assist rules.

During that "Exide" period when I knew in my heart that the product quality had slipped....we found ourselves "eating the cost" numerous times just to save our good name, let alone AAA and Club Assist, because it was the right thing to to do.

Many times, Club Assist would not back us up on a decision to warranty out a battery, saying we should have done such-n-such. But our AAA district manager could see thru the malarky and more often than not, he would still back us up in our decisions.

A final point of clarification: You've heard me and "aaabattdrvr" mention Club Assist and AAA. For what it's worth, Club Assist is a third party company that basically greased the wheel for AAA to start selling batteries. Club Assist is a worldwide company (I believe originating in Australia) that made it all happen and got AAA to do the co-branding gig.

So Club Assist is who we order the batteries from. They provide the testers and training. AAA just says, "Yeah...this is a good program and we'll put our name on it and promote it."



Posted by Bill S on 2013-11-13:
I manage a company that installs AAA batteries. I can assure you that they are top quality now. As the previous poster mentioned, East Penn produces the battery, and it is equivalent to "Gold" level batteries with many different labels. Remember, there are actually only three mainstream battery manufacturers in the country
Posted by Gerry on 2013-12-04:
Bill, you say that AAA is top quality now. I just had a AAA battery from Dec 2011 replaced with another AAA battery. Why would a new battery only last 2 years ? Same car that a five yr battery came out of last time. Sounds like AAA is still lagging behind and that is VERY unsettling.
Posted by Kris N. on 2013-12-11:
AAA sells either East Penn Batteries or Johnson Control Company (Interstate) and puts their logo on either one. Both are the best US manufacturers, hands down. The batteries are actually swapped out by a mandatory 90 day freshness system, which AAA negotiated as part of their supply contract so they wouldnt sell stale discharged batteries. Club Assist is a company that is essentially a middle man making revenue by being the go between for AAA regional clubs and manufacturers. they make a margin on the sales and distribution network. They also negotiate the testing equipment supply and maintenance contracts for each AAA Club with a company called Midtronics who makes battery testers that give printous for basically every company in the battery business, dealers and all. Since going to Eastpenn and JC, AAAs battery product is on par with Interstate and DieHard, they are all literally the same batteries with each store's different sticker. There are NO differences. Club Assist is the weak link in AAA's battery system. They make their profit based on how few batteries they need to warranty and how many units they sell. They also negotiate the supply terms and have been recently doing things like supplying lower power batteries in shipments on certain models than the better quality power ratings they started the supply with. This is because they save money when buying them from the manufacturer like in any other business. if you buy a cheaper version and sell it for the same money, its more profit. Club Assist also sets strict warranty rules that are NOT consistent with the rest of the car repair industry, and does everything it can at the Club level to deny warranties, which ultimately hurt their bottom line. Club Assist will never admit outloud that they know the tester they supply frequently returns failed results on batteries that are just severely discharged. That would badly effect their sales, because many batteries that AAA gets to are just dead because a door was open. But the tester has a LOT of trouble figuring that out. Over 60% of our tests are "bad" batteries according to the tester, even if the battery is only 1 year old, sometimes less. Also, Club Assist constantly pressures people in shops like ours working for AAA to not warranty batteries in different ways, while always being careful to not ever get caught officially saying anything. But, they leave it on the driver doing the call to try and explain why the tester says a battery is bad or has a bad cell when they show a AAA customer the printout, but try and say that if its a AAA battery, they cant warranty it because the car doesnt go XXX miles a month, or the light was left on. AAA is truly trying to deliver a great service to those who want it and see value in convenience and round the clock service, but Club Assist is making rules that are giving some AAA guys a bad rap. It's also interesting that many many Club Assist employees in the US are former AAA company employees, like a little sub company built to make a little more profit and also divert legal association in case of an issue. We love AAA and providing their customers with great service and batteries when they need one, but Club Assist makes it very hard to do the work the way we know we want to.
Posted by Miles Weekes on 2013-12-12:
I had a starting problem on January4,2013 with the original battery of over 5 years trouble-free service! I called AAA and they told me they could replace it right in my driveway for $130.00!! So I bought it! The 1st cold day(20*) my Van wouldn't start! AAA came out,I had put my charger on it while I waited and it started by the time they arrived! They tested it and said I wasn't driving it enough to keep it charged and if I didn't drive a certain amount of miles a year that it would VOID their warranty! It had sat for about 4-5 days! I put it on the charger and left it! I took it off charge and 3 days later it would not start again! The next tech again said I'm not driving enough to keep it charged! Even though I told him it had been on the charger for days prior!! The next time it happened only days after taking it off the charger again,it didn't start! I had to put it on charger for a full day before I could start it and drove strait to Sears and put in a Diehard Platinum(207.00)!! They said the AAA battery tested BAD! I have not changed my driving habits and have not had a problem,even with temps. in the teens! By the way the AAA battery lasted about 10 months!!! I am out $130.00 and the added stress because they refused to honor their replacement warranty(3year full replacement as they told me on the phone when I agreed to buy it)!! Sears FULL replacement,NO questions asked for 4 years!! Do Not Buy AAA batteries,they are garbage!! I am going to file a complaint with The Better Business Bureau,seeig that I failed to hear from AAA complaint department in 2 weeks!! Thanks for listening!!
Posted by AAASTINKS!!! on 2014-01-17:
My car battery "died" 2 weeks ago. AAA gave me one for 120$…and installed it. Yesterday my car did not start. I called AAA, they state it is not my battery and that I have a drain problem and need an auto body shop. I have it towed and it sat at my auto body shop for 24 hrs. My mechanic states it is that battery after running tests on it for hours. I drive it to work after my auto body shop charged it for me. AAA comes out states they will replace my battery. The AA guy comes states it is not my battery! I was stranded after working a 12 hr shift in the cold. I jumped my car enough from a friend after the guy drove off and will deal with it in the morning!!!! I am so mad and disgusted!!!!
Posted by former aaa battery service on 2014-01-28:
As a former AAA battery service provider, I would steer clear of anything AAA including the batteries as they are like a cheap product being tagged by AAA for their own profit with the consumer being left out of the equation. Now they are opening repair shops to get upsell you more non quality repairs. What does this non profit do with all this profit? They are pushed to sell...remember all the reports on the big companies selling stuff to you that you do not need.....inferior batteries will also cause your to have to replace your starter and alternator from not holding the proper charge.....see the picture?
Close commentsAdd reply

Beware AAA Batteries!
Posted by A1property on 03/29/2011
MODESTO, CALIFORNIA -- Have been a faithful AAA member since 1974. Recently, needed a jump start due to weak battery. Tech told me battery needed to be replaced. So rather than going to Lexus for one of their 7-year warranty batteries, I believed the technician from Scenic Towing who stated he could replace the battery right now with a new AAA battery (2 year warranty).

This was in Oct 2010. Well in Mar 2011, I again had problems with the (new?) AAA battery. Again got a jump start, drove down the street 1/2 mile and battery went DEAD. Called AAA again to tow me to Lexus, where I got a "good" battery. Lexus checked it out and found the battery dead.
Went to Scenic Towing for a refund. I was told by the manager that only AAA batteries could be used, they would not refund money ($120) and stated I broke the contract because their battery was removed.

I tried to complain to AAA, and they said I had signed the contract and refused to call me back further. This is a real RIP-OFF. My instincts told me that AAA is no longer to be trusted. I will be cancelling insurance also.
     
Read 10 RepliesAdd reply

User Replies:Close comments

Posted by getoverit on 2011-03-29:
It's hard for me to see exactly what the complaint is. Evidently, there was a "contract" that had stipuations about how a replacement would be handled in the event that the battery failed. The battery did fail and the OP bought a battery from a Lexus dealer, expecting a refund from the people who sold the failed battery.

My understanding is that battery warranties are usually pro-rated. So, I would not have expected a full refund after five months on a two year warranty. I would think they would have offerred to replace the battery, at a reduced price based on the unused portion of the warranty.

But we don't really know the terms of that agreement, or even who the OP entered the agreement with (Scenic Towing? AAA?). I don't think a car battery warranty normally allows the customer to go out and buy whatever they want and then get a full refund.










Posted by trmn8r on 2011-03-29:
From what I can see on the AAA website, if you buy your battery from the AAA service center (Scenic Towing), you get a 3 year FREE REPLACEMENT, and then 6-year prorated replacement.

I would agree that what you tried to do it outside the contract as I understand it. You didn't have an AAA service center do the replacement. You tried to take your bill and get a refund for a non-AAA installed battery. That isn't what the contract called for.
Posted by old newfie on 2011-03-30:
Most all warranties cover replacement of the product. I don't know of any company that will let you use their product for 6 months and then give you a full refund so you can buy it somewhere else. Warranty states that it will give you a free replacement not a refund. Sorry but that's how most all warranties work, even on the lexus battery..
Posted by Kurizumaru on 2011-03-30:
did your battery fail while your car was running? For some reason this sounds like an Alternator problem. We had a car that we thought it was the battery and (despite being a relatively new battery) were told to replace it. However, that didn't solve the problem. We got the car checked out by a friend who's a mechanic and he said that our Alternator was going bad. Just a thought.

On the subject of AAA did you read the contract when you signed it? Unfortunately, it sounds as though you did break contract by having someone outside of the company do the replacement.
Posted by MRM on 2011-03-30:
Please check for the corrosion on the battery cable. Every time I start the car, I would have to jumpstart it. Then when I finally cleaned the battery cable, the car starts up every time.
Posted by Sarah Rhapsodos on 2011-04-07:
I don't get it, you're saying that AAA batteries are a ripoff because you broke the contract? How does that make any sense?
Posted by Solumina on 2011-04-15:
About 2 years ago the same thing happened to me but I called AAA when my new-ish battery died and they replaced it without any problems. Of course they aren't going to pay for you to get something from someone else, that is how warranties work (not to mention that it was extremely clear and easy to understand in the paperwork).
Posted by PepperElf on 2011-04-29:
It sounds like the OP kept doing the same thing...

OP gets a product under warranty with Company A. Product has issues.
However instead of going back to A for repairs he goes to Company B who does work.
THEN the OP goes to Company A for $ claiming warranty... but since Company B did the work on it, the warranty is null and void.


When you want one company to perform warranty work you need to take it to THAT company, or to someone they authorize, especially if you want them to give you $ back.
Posted by tom on 2013-10-11:
Been a AAA gold member for 15 years plus and hardly used their services. Now found battery warrantee is worthless. B ought a new one from their truck which lasted only 22 months and died but AAA would not back it up although clearly says 36 month warrantee. Had a different situation also and they could not tow so had to call a local guy. When you need them, they have become the same as so much of the rest of corporate America ... quite sad and disturbing.
Posted by james on 2014-02-15:
There are alot of mistruths in this thread.

First AAA batteries are made by DECA who makes, Harley Davidson, John Deere etc. They are very good batteries and always test many more CCA than rated.


Second they warranty is 6 years 3 free replacement 3 pro rated which is a very good industry warranty.

3rd if you "abuse" your car battery ie. drain it which is referred to as cycling it wont hold a charge and that doesnt matter what brand it is. If you leave on lights, leave doors open etc.. That is a human malfunction NOT a manufacturer issue.

4th the prices of AAA batteries are very competitive .

Last but not least AAA uses subcontractors for alot of their coverage so please do not rate AAA by the service of a bad experience. I garuntyee if you called to make a complaint it was taken and if there is a bad tow company out there AAA will stop using them if people complain.
Close commentsAdd reply

Do Not Buy Battery From AAA
Posted by Ezi on 05/13/2010
I am shocked by the attitude, the arrogance and the failure of the leadership to take responsibility for their defective batteries. AAA supplied me with a new battery a year ago warranted for 3 years. As these are low quality., the car would not start and they send me an agent who started the car and lectured me about the maintenance of the battery. The same day the car will not start and another honest guy came and informed me that we cannot replace the battery as the AAA might refuse to pay for it. He asked me to take the car to Honda to examine if there is other problems. Third time it would not start but this time I took it to Honda who did a service for the car and a certificate that the battery is defective.

I called the AAA and the guy came and indicated in the first instance that this type of batteries should not be used by Honda Hybrid but he phoned his boss and came to the conclusion that they cannot replace the battery.

The AAA should not have gone in business with questionable credibility to its customers. Also they should review their policies that resulted in such big failure, that I doubt it could happen in small battery shop!!!!


     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Liz on 2012-09-20:
I had a similar experience with AAA today. AAA installed one of their batteries in my car, with a 36-month warranty. This was in Feb. My car wouldn't start today, so AAA came: a mechanic first (who tested the battery, and said it was not the starter, or alternator), the tow company under contract with AAA: although the voltage was very low, according to them my battery did not test low enough in voltage to replace. He refused to replace it, chalking it up to driving around for 30 min and it will be ok. He left, I drove the car for close to 45 min, and would not restart. Called AAA again, the technician said the same thing and refused to give me a new battery. He told me to take it to a shop and he drove away. I paid almost $100 for this 36-month battery under warranty less than 9 months ago. All I got from AAA was the runaround, cut off on the phone, rehearsed and redundant arguments, and sarcasm. I am filing a complaint about AAA to the BBB. They get a FFF. Oh, and I had my car checked out the day before for scheduled oil change, and there was nothing wrong...
Close commentsAdd reply


StarEmpty StarEmpty StarEmpty StarEmpty Star
Do Not Buy Batteries From AAA!!
Posted by Eliviamelodey on 04/30/2012
SAN DIEGO, CALIFORNIA -- When my battery died 2 years ago I purchased a new battery from the AAA service person who came to my aid. When my mechanic noticed how quickly the terminals were corroding, he commented on how poor the AAA batteries were and that it was unfortunate that they had gone into the business of selling batteries!!

Today my battery (which comes with a 3 year replacement guanantee) stopped working. The AAA service person arrived and charged my battery to make it start and then used a machine which was supposed to do a diagnostic on what what wrong. It printed out a paper with the report, which said my battery was fine and there could be (possibly) something going on with my alternator. I immediately drove to my mechanic, who pointed out that this diagnostic report didn't have any read-out for the amperage - which is a critical piece of information. So he did this and and told me that the battery was bad. He also ran a second test to identify which cell wasn't functioning.

AAA's policy is only to accept a computer generated physical diagnostic report, so they suggested I go to Toyota, where I would have to pay $100 to get this report. Only then would they honor the warranty. My mechanic replaced my battery AT COST.
DO NOT PURCHASE BATTERIES FROM AAA!!!!
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Robert Wilson on 2012-04-30:
I bought a battery from AUTOZONE which was defective. The clerk that worked there did the same chedk (possibly with the same type machine, and found it "good". I took it to WALMART, where they checked it under load. I went back to AUTOZONE they replaced it. Keep up the fight!
Close commentsAdd reply

AAA car battery scam
Posted by Edmauss on 05/01/2010
SANTA ANA -- The warranty on these batteries is a scam. My car died and AAA towed the car to my auto shop. The battery was completely dead with acid leaking out of it. The only way my mechanic could get it into the garage was to put in a battery temporarily. But because he took out the piece of crap from AAA, the warranty was "voided" conveniently. Turns out, by the way, the the lousy battery likely caused the alternator to go bad. So I'm out $550 total. Thanks, AAA -- I won't be renewing my membership for years to come. But you won't have to payout the $25 it probably cost you to supply those batteries made from old dog food cans. Smart business!
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Weedwhacked on 2010-05-01:
How can a battery make the alternator go bad?
Posted by bcd on 2010-05-01:
AAA did their job and got the car to the repair shop. Why didn’t your mechanic push the car into the garage bay? That seems like something a mechanic would do on a regular basis.
Posted by Lousy Battery on 2012-08-11:
The battery was dead on 8/8/12, AAA didn't change me a new battery at my home but asked me to a AAA assigned auto shop to do further check and it is free. It end up only $52.80 for a new battery and nothing wrong of my car. Then went back to work and went home. In the evening needed to go to Target to buy cat food, then my car didn't work again just like the battery is totally dead again. AAA came again and did the test on the battery and said the battery was good, it was my car has electrical short. Since my car is 1999 camry, is an old car and I think that made sense to me. The next day, I called AAA to tow my car to my technician. AAA came the guy said the battery didn't really assemble correctly, but he would tow my car to my technician anyway. After my technician using another battery to test my car everything just came out fine. My technician told me this was a 2nd case to him about AAA lousy battery within few months. I will not use AAA battery anymore!!!!
Posted by Diaaa Pointed on 2013-06-04:
What a scam! They came to our house, said that they battery was not dead, towed us to our dealership the next day, who determined the battery to be dead and informed us that they had seen similar scenarios with aaa. We took the battery to a aaa service center, the manger tested the battery overnight and said that it was indeed dead, yet, they're still not wanting to pay for a new battery! No more aaa, they need honest competition!!!!
Posted by Kelly on 2014-01-17:
1/3/14 my car died. AAA roadside assistance came out to assist me and sold me a new battery. I was on my way with a working car. On 1/15/2013, my car wouldn't start again. I called them out they stated it is not my battery and not my alternator but my car is drawing power from somewhere. They towed my car to my mechanic. He ran a series of tests on it and determined it is the battery and looked at if for over 24 hrs. ( he didn't charge me anything). I called AAA they said they will come out and put a new one in at cost. The battery had enough power to drive it to my work place where I was able to wait for AAA. The AAA came out and said "ITS IS NOT THE BATTERY" The customer services reps are degrading and awful. He jumped my car I brought it home. I called AAA to see what they could do the next morning (now 1/17/14 ). After being put through the ringer on the phone with verifying EVERYTHING. She even called my mechanic , called the AAA shop that came out. She then tried to tell me I requested a battery on 1/3/15 and that it was my alternator and not my battery!!! Long story short after she degraded me she sent the Battery manager out to assist me one last time. He noticed it was a bad battery and also THE WRONG BATTERY!
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
AAA Battery Replacement
Posted by Mmdiqbal on 02/19/2014
WEST CHESTER, PENNSYLVANIA -- AAA battery sucks. AAA replaced with a new battery on 1/9/2014 and then series of problems started. Daily when I park the car and take in the next morning the battery is dead. Called multiple times for inspecting the battery and always they were specifying there is some issue with Car which is draining the battery overnight. I had to take to several service centers and spent more bucks for diagnosis but keep ending there was no issue with Car. Finally took to an auto electric shop. They diagnosed and concluded it was the battery issue. After that as well AAA came, ran some test on the battery and said battery is good. My auto electric service person explained what was the issue but the AAA person came said they battery can't be replaced. To prove the theory of diagnosis done by auto electric shop they gave a temporary battery. Next day there wasn't a issue with car and Car started as usual. Then called AAA and explained what I did. AAA said first of all the battery installed by them shouldn't be removed and that voids the warranty. Warranty is always for the battery and not for the installation. I kept explaining them but AAA wasn't able to listen to me and said they can't do anything with this.
I will never opt battery service from AAA. It is a waste of time and money. Warranty is just a piece of information on paper and they just try to find fault to see how they shouldn't replace the battery.
     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
False Advertising and RIP OFF Mobile Battery Replacement
Posted by Mbones19 on 01/05/2014
False advertising screenshot
False advertising screenshot
MID ATLANTIC, NEW JERSEY -- BUNCH OF CROOKS! FALSE ADVERTISING. Absolutely appalled at the lack of service and relentless up-selling I just received. My car battery died on Thursday, and I knew I needed a new one. My insurance is wonderful and provides free jumps, towing, lockout service, etc… all the things that come in a basic AAA membership service, which is why I don’t need a membership w/AAA. I was planning on calling my insurance for a free jump, then driving my car to a local auto shop for a battery replacement. My dad suggested I look into a mobile battery replacement service, and after a quick online search, AAA mobile battery replacement was the first I found, claiming $135 for non members. Seems good enough, slightly more expensive than my auto shop, but way more convenient… so I called yesterday to see if I could set up an appointment for today, explained I’m not a member and did not want to become one, etc.

The representative with whom I spoke told me to call back today and they would be happy to dispatch someone to my location today. Called today (on hold forever), to be told the service is only for members, at which point I explained to the representative that the person with whom I spoke yesterday said it’s not a problem if I’m not a member. Today’s representative said that yesterday’s representative must have been mistaken, but “If you purchase a membership with me I’d be happy to set up a battery replacement.” ARE YOU KIDDING? I told her, “I’m literally LOOKING at the AAA website which clearly states on more than one page that the cost is $135 for non-members, and $110 for members. I want the $135 price, since I’m not paying $72 for the privilege of a battery replacement when my insurance covers all of the other supposed roadside benefits that AAA offers!” She again told me I am mistaken, so I said, “Perhaps you can transfer me to someone else.” She said, “Please hold and I’ll try to get a supervisor.” (on hold again for forever) She comes back saying that they can get a mobile battery replacement sent to me, but that it would cost way more than $135, maybe even over $200, and wouldn’t I like to sign up for a membership for a discount on the battery service and she would even take $10 off the yearly membership cost! I once again reiterated that my (non-thief) insurance company has all the roadside perks of AA (sans battery replacement) for free.

This conversations dragged on entirely too long. So apparently now someone is supposed to come to my house in the next 90 minutes but are first supposed to call me to confirm a price since AAA was unable to do it since I wasn’t a member. At this point, I am so fed up that I am quite close to scrapping it and getting a jump and driving to my local auto shop, but I’m interested to hear what this “non member cost” now will be. I AM SO FRUSTRATED at the poor service given to me as a non-member – honestly, should you be trying to get customers??? With how poorly I was just treated without yet giving you my money, I’d hate to see how you treat those poor souls who have already committed to a year of your nonsense! Not to mention the ridiculous false advertising ALL OVER YOUR WEBSITE. For a company that supposedly prides itself on its longstanding, fabulous reputation, you should be ashamed. I am proud to say I never have been, nor ever will be, a member of your elite club.

UPDATE - -Service has been cancelled due to it costing a MINIMUM OF $190!!!!! MINIMUM!!! They could POSSIBLY charge me more upon arrival!!! Why even both posting a price on your site???
     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by FoDaddy19 on 2014-01-06:
I'm looking at their website now (Mid-Atlantic region) and I can't even get a quote without submitting my member information. What I've seen seems to corroborate what the AAA representatives told you.

With that said after inputting my membership info I was able to get a quote similar to the screenshot that you posted. The kicker though, is that I couldn't get any price quote at all until I entered my AAA membership info. I even tried going in through a direct link from google.

Were you able to get a quote without putting in any membership info?

If so, then it would seem to be a case of false advertising.
Posted by allan on 2014-02-07:
When I was an AAA member in Maryland, I left my lights on, called AAA and a battery truck arrived in ten minutes, it takes over an hour for a tow, but the driver refused to jump , said need new battery. Called AAA and they sent another, he checked battery, and charging system, and jumped.

AAA refused to apologize or admit they did anything wrong.
Posted by Mitch on 2014-02-08:
I belong to AAA and I have the Gold plus or something like that, anyway my advise to anyone dealing with AAA is to record everything as they do.Remember to take names write them down and date everything and time too. My whole family belongs to AAA, but this is the last year for all of us. We are done and tired too of dealing with liars....They told me after I was in an accident and called a service I knew and I told him I had AAA, he said nope don't deal with them anymore, they left a bad taste in his mouth he said. so I called the second and only one left in town, told him I had AAA he said you pay me and you collect from them, he has trouble getting his money? so out of 2 and only 2 wrecker services in town, i paid, it took AAA about 3 weeks before I got a check. So what really takes place here is they play on peoples money as long as they can, without paying right away.I would not recommend AAA to a friend.
Posted by Midge2914 on 2014-02-09:
I have had AAA for years and honestly don't know why. Maybe it is for the feeling of being "safe if anything happens", but to tell you the truth, the two times I have called in the last few years for help, the time I was made to wait until a truck showed up was unacceptable. The first time when I asked the operator at AAA how long before someone got to me, she said at least 1-1/2 to 2 hours, and the second time was almost the same if not longer. Both times a family member got to me before the truck did, and that was after waiting the 1-1/2 hour time that I was quoted, so by the time family showed up it was going on a wait of 2 hours. Both times I told the operator I was alone, it was getting dark, and I was about 50 miles from home. That made no difference. Are there better companies? If so, please list them -- I would love to change. I keep it because one long tow could cost what I pay per year in member rates and I can't change a flat tire. The service, both from the operators who answer the phones and the tow trucks who are sent out is unacceptable. They are rude, the phone lines are always busy, the times until the truck gets to you is always changing and getting longer and longer, and across the board, this company needs to be revamped and overhauled from the ground up, because right now it is the company who needs a "hot shot", and not a member's car.
Close commentsAdd reply


StarEmpty StarEmpty StarEmpty StarEmpty Star
AAA Battery Service Did Reverse Polarity Damage Car CPU
Posted by R56twisted on 09/17/2013
PHOENIX, ARIZONA -- On 9/1/2013 I drove to Flagstaff, AZ to visit my son that goes to NAU. I drove to his work at the Courtyard Marriott and talk to my son. When I went to leave I started the car and went to back up, and the car stopped. Tried to start again, and would not start. I call AAA roadside assistance and they sent out a AAA Flagstaff Battery, because I have a AAA battery. The serviceman Felix want to jump car to get out of drive. Asked for me to open hood, advised battery in trunk. Said has connections under hood also, so he hook battery cables to connections under hood. When he told me to start the car, my door locks when up & down and my dash board start flashing and making sounds/alarms when it started, but when I put in drive it stopped again. He then hooked battery charger to battery itself in trunk. Did test said alternator was bad. So had towed to Seven Day Auto to get alternator replace. They inform me before work started that I had a engine light on, and key not on, and should not be there. They replaced the alternator and advised me that my computer to car was damaged and that they suspected that when car was jump he had cables wrong and did a reversed polarity on my battery that damaged the CPU on my car. Put in new alternator, but could not get any reading on CPU. I could drive the car, but there was no reading on transmissions or anything else, would drive in 2nd gear, but no speedometer, air, etc. I drove back to Phoenix and put in complaint with AAA complaint ref#1327 2006 Chevy Cobalt, had a Tiffany [snip]working with me, would not give me a rental because Battery company sub contracted and was denying they were at fault. Had AAA recommend Kelly Clark East to take car to for an cost for repairs on car, they recommended Courtesy Chevrolet, because dealership would have to reprogram CPU. I took to Courtesy on 9/7/2013 they verified computer damaged, and also agreed that there had been a reversed polarity done on battery. Have submitted all paper work, Seven Day Auto & Courtesy Chevrolet have submitted their paper work to AAA. I had to get a rental car on 9/7/2013 and returned it on 9/14/2013 because could not afford it. On 9/12/13 was told I would be contacted by 9/13/2013 with answer. Have had no response, called on 9/16/2013 and was told Damen [snip] was in charge of it now, have left multiple messages and have no response still since 9/12/2013. This is causing a lot of stress on me, I have anxiety problems and also afraid of losing my Job, because I have no transportation and medical issues causing me to miss work.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Old Timer on 2013-09-18:
Take the whole bunch of them to small claims court. Let a judge decide who screwed up and is at fault. They will probably settle up before a court date as they know they are at fault. Suing AAA is just icing on the cake to let them know you're done screwing around with the problem. Deep pockets and fault will get you paid back.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad battery service and bad road call service (battery under warranty)
Posted by Darlenewilliams513 on 02/12/2012
CINCINNATI, OHIO -- My battery is bad. car won"t start in am after sitting overnite. total 3 calls in last 2 months to aaa cinti. 2 of those calls tday, feb12 2012. my warranty is up about 3/12/12, and won"t honor warantee. there were no systems defaults on system analysis printed copy at 2nd call and no analysis or nothing on 1st call. on but on both calls, the battery was 8.1 and 8.3. they had no problem taking the 120.00 for battery. finally, ebony and her supervisor decided to send out another call to put new battery in my car. as I wait for the hour, a call representative called me and said, I wasn"t getting new battery and supervisor of those other 2 guys willi call me. I called back to speak to ebony, and I was told she was gone, and then my conversation after holds were rushed, condenscending to me, and etc.. She said air inflation on my cars heard on left front back was attached to battery that on front right of car. when I asked her what it looked like, she got offended and nasty. ALL LIES!... I installed GM batteries on my job in past. my car is 1993 bonneville and is still running. I have had other bad experience with bad information from aaa drivers, and I just let it go. I was told my warrentee is null and void. the car only didn:t start after it sat allnite in single digits. the cold crank wasn"t enough enough. my car is all power. the battery aaa replaced in 2009 had more cold cranking and lasted for about 6 yrs. disrespect and the stress I endured being a patient of cong. heart failure and breathing and coughing after this ordeal is terribly wrong. through the many years off and on with aaa, I had never had terrible interactions and service with aaa until now. What has happened?
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2012-02-13:
I couldn't follow your complaint exactly, but basically it sounds like their test did not confirm your battery is defective.

Perhaps you didn't drive far enough to recharge it, or there is a problem with the charging system or a leak to ground when the car is off. Any one of these could result in having to call a second time in one day, even though the battery isn't bad. Just a guess...
Posted by tnchuck100 on 2012-02-13:
"She said air inflation on my cars heard on left front back was attached to battery that on front right of car."

Can anyone decipher this statement? I am usually not that dense but this one has me stymied.
Close commentsAdd reply

Top of Page | Next Page >