My mother bought a battery through AAA, contracted through DeFalco's on Jan. 9, 2016. She was told that the battery had a 3-year replacement warranty. On Jan. 3, 2017, the battery was dead and the person who came through AAA (affiliated with DeFalco's) called AAA and was told that the warranty was void because my mother (who is elderly and retired) did not drive the car enough. He cited this as an evidence of "neglect" from the wording of the warranty.
The battery was quite expensive ($143 both in 2016 and 2017). My mother never was told that the warranty could be voided if she did not drive enough. The representative recommended that she leave the car running in the driveway 3x per week for 20 minutes each time. I don't think an expensive battery should go bad in less than one year and that a warranty should be denied on this basis.
PENNSYLVANIA -- Horrible, horrible, and more horrible! I purchased a AAA battery 2years ago. I had the battery checked by a friend and 2 reputable businesses. In each case, the battery needed to be replaced! Since I thought it was covered by warranty I called AAA. After several days they came out and checked my battery. It passed! I showed the serviceman the other 3 results. He said, "Tough luck because mine is the only one that counts." Being honest and having all the paperwork and tests results simply do not mean anything. Please do not buy AAA batteries. They are horrible and the warranty is non-existent. Never again, NEVER AGAIN!
WALNUT CREEK, CALIFORNIA -- AAA tested my battery after it had gone dead due to a light being left on in my car. They did not try to charge it. The AAA guy told me that he could tell by the test that it was a bad battery which could not be charged. He sold me a new battery. He left with the old one which was barely more than a year old.
After talking to my friend who is a car mechanic he said there is no way to tell if the battery can be charged by a test if there is no attempt to charge the battery first. The only way to know is to try to charge it. When it cannot be charged they can do a test in order to find out why it cannot be charged, and to decipher whether there is something fixable or not.
I've contacted AAA numerous times and they were unwilling to give me back my battery and refund my money. I strongly suspect that my battery was a good battery as I never had a problem with it before and it was so new. If the guy had just tried to charge it, I would have had no reason to buy another battery. My car mechanic said that the guy just wanted to sell me a battery because I'm a woman and figured I wouldn't know any better. Well now I do. I will be contacting my state Atty. Gen.'s office. This is highway robbery not roadside service!
MOORE, OKLAHOMA -- I called AAA to replace the bad battery that was under warranty. They sent out a mechanic who tested it, said it was very low... but that he could not say the battery was bad. He tested it again and said my car had something pulling on the battery that caused it to die. He said he could not replace it because there was not enough evidence that the battery was bad. The alternator was fine - I drive this SUV very little and never had trouble before. I jumped it 4 times in 1 day and left it run 30 minutes, would not stay charged. The mechanic took the battery out of the car, told me to buy a charger and put on it in the garage and call AAA back if it doesn't hold a charge - really?
I noticed another complaint was of the same nature, there was something wrong with the car that caused the battery to die. I think AAA just doesn't want to honor their warranties!!! I'm taking the battery to NAPA and have it tested and if it shows a bad cell, then I'm going to call AAA back with the evidence. Surely, they will honor it then... who knows.
HOUSTON, TEXAS -- The service from AAA and Armada towing is excellent, if only the AAA branded battery was at least half that in quality. I usually drive my 2009 Mazda 6 (27k miles) every week as a legacy commitment to my late wife; but, after letting it sit for just short of one week, I was forced to call for a jump. They said it checked out and I just needed to run the car FORTY-FIVE minutes to recharge. While I realize all of these people are operating within 'SOP', I wonder if their "QC' may gave fallen a bit short, for the sake of a low bid contract. Personally, I would happily pay much more if the agent could offer an AAA option from a name contractor, such as Interstate.
PENNSYLVANIA -- I have been a AAA member for many years. Had a dead battery in my vehicle about 2 and a half years ago - they came out to jump. Told me it tested bad - offered to replace it with a new battery with a 3 year warranty. This battery is now dead, multiple calls and visits later they tell me they cannot honor the warranty because their test shows more draw than allowed with key off - they suggest I have it checked by local shop.
I have the vehicle in to local shop and they test and tell me the battery is bad and no key off draw found. Battery is dead again a day later - another visit from AAA. I give them the report from shop - they don't honor it - tell me I have to take the vehicle to one of their shops to be evaluated. Bottom line is they do not honor their warranty. Buyer beware. Do not buy from AAA.
WISCONSIN -- I saw a post about someone buying an AAA auto battery from an AAA affiliate when stranded. I also was in that position last year and made the same mistake of buying that same junk battery with a 3 year replacement guarantee. Well 6 months later it failed. I had the car towed in and checked out. Of course the battery failed. Of course AAA could not find any place that handled their battery within 50 miles of my home (that shows you what the professionals think of their battery). And of course they are doing all they can to avoid honoring their warranty. Buyer beware!
HOUSTON, TEXAS -- I bought a battery from AAA 2 years ago, I knew I was going to pay a little more but it was so convenient. I just came home from work, had them meet me at home, and install. 2 years later, I go out of town, leave the trunk open for 5 days. Battery dead. They tell me I need to replace. Wow, I knew I paid more for the battery, but I thought I was getting a good quality battery. They told me it's the elements, I park in the garage or underground, car rarely in Houston heat. They could not have been nicer about replacing, of course I did not tell them I had recently bought battery until after they said it needed to be replaced.
SANTA BARBARA, CALIFORNIA -- Two year old battery failed to start car. Called AAA at 4:20 PM, they arrived exactly 2 hours later. I was in a major park - gave them the cross street, they refused to come out on first call because the park was too large. It has 2 small parking lots on the same street. Auto club guy tested battery - told me to run engine for 30 minutes and take it to AAA shop to be charged. Two year old battery is a piece of junk.
SAN RAMON CA -- I bought a battery during an emergent situation. Was a little iffy about purchasing on the spot but was convinced by the representative talking about a 3 year replacement warranty. WELL battery sure died enough times to earn me another. Instead they insisted on jump starting me and "testing" the battery sending me on my way to the point that it made me switch insurance all together. Lots of money for not a lot of service.