BOCA RATON, FLORIDA -- Bought battery from AAA Aug. 2015 because battery test failed. Paid top dollar. AAA contracts from Interstate Towing. Warranty supposed to cover full replacement costs. Nov. 1 (little over a year old battery) car wouldn't start. AAA came out and started car, told me to let it run 1/2 hr and drive around the block and if it didn't start, to call and they would replace the battery. Guess what? NO sound at all, not even clicking sound.
Called AAA again and was told there was no charge for battery, installation, no prorating, etc. Interstate came out, tested battery, and told me the warranty was void because the mileage was too low. Had to drive the car at least 10-15 thousand miles per yr. I am retired and didn't even drive the car that much when I was working! Went ahead and bought a battery from nearby auto parts store (same warranty but no mileage requirements). Called the supervisor, (name recorded in my file), and she said I will not be charged for the 2 service calls but nothing else they could do as they contract with Interstate, which tells me the subcontractor sells inferior batteries. Very disappointed.
NEW YORK, NEW YORK -- About 1 1/2 years ago, I bought a relatively expensive AAA battery because of the 3 year warranty that was included with the purchase. Unfortunately, it has been impossible to get AAA to honor this warranty. I called them on Sunday to jump the battery and bring a battery tester because I have been having battery trouble for a while and have had to jump the battery a number of times already. The person came, tested the battery, and said it needed to be replaced based on the results.
However, as he didn't have one on him, he suggested I take care of a different problem with the car and, once that was fixed, someone would come back with a battery. Two days later, I called AAA to follow up. I tell them that I have the failed battery report from the previous call and would like someone to come down to replace the battery. AAA sent another mechanic, and when he came, he said that because he was unable to jump the battery, the car would have to be towed to the station to see if they would be able to jump it there and test it again.
The person at the AAA call station said that this made no sense and that the person on Sunday should have replaced it. After sitting on hold with AAA for an hour, they sent a different person to try to jump it. He jumped it but refused to replace the battery because he claimed that there was a drain issue on the car.
After waiting on hold for another hour, I finally spoke to a manager who told me that AAA won't be able to accurately test the battery until the claimed drainage issue was resolved which no one until then had told me. He told me that he would put a note on the account to have one of their own people from Brooklyn come to test the battery in the morning if their claimed drain issue had been resolved.
That night, I brought the car to a mechanic who gave me a letter stating that there is now no drainage issue with the car. However, much to my surprise, when I called AAA in the morning, the manager from the previous night had never put any note on the case log. And, as a result, I'm still without a working battery and without an honored warranty. What a complete waste of three hours!
My mother bought a battery through AAA, contracted through DeFalco's on Jan. 9, 2016. She was told that the battery had a 3-year replacement warranty. On Jan. 3, 2017, the battery was dead and the person who came through AAA (affiliated with DeFalco's) called AAA and was told that the warranty was void because my mother (who is elderly and retired) did not drive the car enough. He cited this as an evidence of "neglect" from the wording of the warranty.
The battery was quite expensive ($143 both in 2016 and 2017). My mother never was told that the warranty could be voided if she did not drive enough. The representative recommended that she leave the car running in the driveway 3x per week for 20 minutes each time. I don't think an expensive battery should go bad in less than one year and that a warranty should be denied on this basis.
HOUSTON, TEXAS -- The service from AAA and Armada towing is excellent, if only the AAA branded battery was at least half that in quality. I usually drive my 2009 Mazda 6 (27k miles) every week as a legacy commitment to my late wife; but, after letting it sit for just short of one week, I was forced to call for a jump. They said it checked out and I just needed to run the car FORTY-FIVE minutes to recharge. While I realize all of these people are operating within 'SOP', I wonder if their "QC' may gave fallen a bit short, for the sake of a low bid contract. Personally, I would happily pay much more if the agent could offer an AAA option from a name contractor, such as Interstate.
PENNSYLVANIA -- I have been a AAA member for many years. Had a dead battery in my vehicle about 2 and a half years ago - they came out to jump. Told me it tested bad - offered to replace it with a new battery with a 3 year warranty. This battery is now dead, multiple calls and visits later they tell me they cannot honor the warranty because their test shows more draw than allowed with key off - they suggest I have it checked by local shop.
I have the vehicle in to local shop and they test and tell me the battery is bad and no key off draw found. Battery is dead again a day later - another visit from AAA. I give them the report from shop - they don't honor it - tell me I have to take the vehicle to one of their shops to be evaluated. Bottom line is they do not honor their warranty. Buyer beware. Do not buy from AAA.
WISCONSIN -- I saw a post about someone buying an AAA auto battery from an AAA affiliate when stranded. I also was in that position last year and made the same mistake of buying that same junk battery with a 3 year replacement guarantee. Well 6 months later it failed. I had the car towed in and checked out. Of course the battery failed. Of course AAA could not find any place that handled their battery within 50 miles of my home (that shows you what the professionals think of their battery). And of course they are doing all they can to avoid honoring their warranty. Buyer beware!
HOUSTON, TEXAS -- I bought a battery from AAA 2 years ago, I knew I was going to pay a little more but it was so convenient. I just came home from work, had them meet me at home, and install. 2 years later, I go out of town, leave the trunk open for 5 days. Battery dead. They tell me I need to replace. Wow, I knew I paid more for the battery, but I thought I was getting a good quality battery. They told me it's the elements, I park in the garage or underground, car rarely in Houston heat. They could not have been nicer about replacing, of course I did not tell them I had recently bought battery until after they said it needed to be replaced.
SANTA BARBARA, CALIFORNIA -- Two year old battery failed to start car. Called AAA at 4:20 PM, they arrived exactly 2 hours later. I was in a major park - gave them the cross street, they refused to come out on first call because the park was too large. It has 2 small parking lots on the same street. Auto club guy tested battery - told me to run engine for 30 minutes and take it to AAA shop to be charged. Two year old battery is a piece of junk.
SAN RAMON CA -- I bought a battery during an emergent situation. Was a little iffy about purchasing on the spot but was convinced by the representative talking about a 3 year replacement warranty. WELL battery sure died enough times to earn me another. Instead they insisted on jump starting me and "testing" the battery sending me on my way to the point that it made me switch insurance all together. Lots of money for not a lot of service.
COLUMBUS, OHIO -- Although AAA says they will replace their battery that die, they do NOT! They test (poor test - criteria made up by them) the battery and make statements similar to: "If the battery were recharged for 48 hours by you (the purchaser) it will work, so we won't replace it. I can sell you another one". It is their battery. It is under warranty. They should replace their dead batteries. WHAT a SCAM!!!