HEATHROW, FLORIDA -- I purchased a AAA battery on a service call two years ago. Yesterday I had to call AAA because the battery failed in a supermarket parking lot. Service representative jump started my car, conducted some tests and told me though the battery was severely discharged it tested ok. I went home - put a charger on it - but still had same problem. The service representative obviously did not want to honor my warranty (3 year free replacement).
I took the car to Goodyear service center where we found loose terminal in the battery - leaking acid. I replaced the AAA pos with a Goodyear battery where I know the warranty is good. AAA has you in a vulnerable position during a service call. They sell you garbage at a premium price and should be investigated. BUYER BEWARE.
BOCA RATON, FLORIDA -- Bought battery from AAA Aug. 2015 because battery test failed. Paid top dollar. AAA contracts from Interstate Towing. Warranty supposed to cover full replacement costs. Nov. 1 (little over a year old battery) car wouldn't start. AAA came out and started car, told me to let it run 1/2 hr and drive around the block and if it didn't start, to call and they would replace the battery. Guess what? NO sound at all, not even clicking sound.
Called AAA again and was told there was no charge for battery, installation, no prorating, etc. Interstate came out, tested battery, and told me the warranty was void because the mileage was too low. Had to drive the car at least 10-15 thousand miles per yr. I am retired and didn't even drive the car that much when I was working! Went ahead and bought a battery from nearby auto parts store (same warranty but no mileage requirements). Called the supervisor, (name recorded in my file), and she said I will not be charged for the 2 service calls but nothing else they could do as they contract with Interstate, which tells me the subcontractor sells inferior batteries. Very disappointed.
I purchased a AAA battery less than 2 yrs ago after being told by a AAA roadside service representative that if I purchase a "AAA BATTERY" I would no longer have to worry about having a dead battery and if anything went wrong with the battery, AAA would replace it, no questions asked. Well, I paid over $120.00 and thought I was getting a good deal, until...on March 2, 2016, I went to pick up my car a day after being released from the ER (legally blind), I found out my battery was dead.
I called AAA for help, they sent a battery tech who was able to jump start my car and told me I would have to get it charged somewhere, and that was it! I explained to him that I was promised it would be replaced free if there was ever a problem, "and you're telling me that I need to look for a place that will charge it?" They told me they rarely replace batteries and their tester hardly ever shows the battery as being dead or bad. I am now realizing that their testers are rigged to avoid replacing their batteries that are under warranty and fail within the 36 month period, when it should be replaced for free!
This scam I will be reported to Consumer Affairs and the BBB. I now realize after 4 calls to AAA in 5 days (1 call I waited over 1 hour and they never showed up Or called), and after keeping the car running for an hour as the AAA rep suggested, trying to recharge the battery on my own, I am still without my car and instead left with a battery that will not charge enough to start my car. All they can tell me is they will send someone out again to check my battery...(with their fixed tester?). No thanks.
ALISO VIEJO, CALIFORNIA -- This is the first negative review I have ever had to write, and hate to do it. But this is deserved. I have been a AAA member for decades, and have a gold membership card with my daughter as co-member. My daughter, who is a college student purchased a new battery from AAA Battery Service because she was stranded and needed a new battery. The batteries came with a 6-year warranty, and a three-year free replacement so she thought it was a good deal. Only one problem, they don't honor the free replacement.
After two years the battery would not hold a charge. I jump started the battery with my car and drove it into my garage to do a brake job. I checked that the alternator was charging the battery correctly and it was putting out 14.25 volts. I had the battery on a charger all morning. It would not hold a charge for more than two hours. There was nothing drawing current from the battery but for about 50 to 70 milliamps when I checked. Totally normal.
I called AAA Roadside Assistance and told them I had a bad battery that my daughter purchased from AAA Battery Service two years ago. I told them it needed to be replaced because it would not hold a charge. They said they would send someone with a replacement battery. Thirty minutes later a tow truck shows up and wants to jump start the car. They totally botched the call. The nice tow truck operator called their HQ to have a battery delivered and said they would be over in 20 minutes. Four hours later and still nobody had shown up. I called again and finally 30 minutes later someone came by and "tested" the battery.
Even though the battery had been charging all day, he said I needed to charge the battery. Hmmm... You think maybe it's bad? He said to drive it for about 30 to 60 minutes to let it charge. Then to take it to an "official" free charging location to have the battery charged before they would even consider replacing it for free. Really? Ludicrous!
Fine, I needed to road test the car after replacing all the brakes anyway. Drove for an hour on the highway and parked the car. Next day, dead again. I shouldn't have to jump through all these hoops to get a "free" replacement battery for a junk battery. I have never had a battery last only two years in my life.
The next day I took the car to Autozone. They even tested it and the alternator and clearly stated it was a bad battery. I bought a new battery and it has been fine for two weeks. Guess what? No more battery problems! I'm cancelling my membership at the end of this year. Auto Club of Southern California.
VIERA, FLORIDA -- My 80 yr old dad had car serviced at local station and bought a new battery. One week later he left car lights on in garage overnight and, no surprise, had a dead battery in the morning. He called AAA, who sent their battery assist car to help. They told him battery needed to replaced, sold him a new battery at a cost of $141, and took his 1 week old battery away with them.
Complaints to AAA supervisor John # ** fell on deaf ears, who stated this is "buyer's remorse." Supervisor claims battery failed testing according to their records, despite the fact that the original white copy receipt has a blank area where failed battery test code should be written. AAA is ripping off old people - shame on them!
CHERRY HILL, NEW JERSEY -- AAA Member for decades. Ecstatic about their new battery truck that comes to your house and replaces your car battery for about the same price as a Sears DieHard, which I've also used for decades. Battery dies within one year. AAA tech comes to house, tells me there's something wrong with my car. Dealer charges $90 for diagnostics to tell me the battery is dead as a doornail. AAA goes to dealer to replace battery. Car runs fine. When this battery dies - I'm going back to DieHard at Sears. I hope it's not this year, but I bet it will be. I love AAA - will not buy their batteries again. Absolute crap. I don't buy crap.
PHILADELPHIA -- I bought a AAA battery on April 24 2016. From April 24 until June 29 the car repeatedly failed to start. I had two jump starts but it did not hold charge. I called AAA and asked for a refund of my $144. My mechanic tested the battery and said it was just a bad one -- he replaced it. But AAA has refused to refund my money -- they say they would give me another battery, but I don't want one from AAA. I have learned that they have a terrible reputation for selling substandard batteries. They used to be good but are now not service oriented.
OAKLAND, CALIFORNIA -- 1/21/2016. Bad idea to purchase AAA battery, because not AAA. Read the warranty:
I am 2 1/2 years into my 36 month battery for $110, now dead, and they need more money, I may put AAA through the hassle of coming out etc., but am sure to be headed to car parts store to put in a real battery and avoid any grief or time wasted, or good money after bad, as documented here by others.
SEAL BEACH, CALIFORNIA -- October, my car wouldn't start. I called AAA (I have been a happy member for 31 years). They tested the battery and alternator, even gave me the print out. I got a new battery from them on the spot and on my way in 20 minutes. December, my car wouldn't start, called AAA. I showed them the paperwork that my battery was only 2 months old. They jumped it, it started and he said all was well. I asked them to run the test and it came back replace battery. The driver looked shocked, he had one in his truck, lucky, not really.
My battery light is on again and my auto repair guy said this morning the battery needs to be replaced. I am not happy. I agree with all the other reviews, DO NOT BUY A BATTERY FROM AAA! I will not be buying an AAA battery again and I have two friends that had the same issue.
ORANGE COUNTY, CALIFORNIA -- I have had AAA Plus for 22 years for 4 family members. In May of 2011 I had a AAA battery installed in one of my cars. In May of 2013, it failed and AAA came out and replaced it. I was so impressed that I have had AAA batteries installed in my daughter's car and our RV since then. On 11/22/15, the same battery needed to be jumped by AAA at the grocery store.
My wife drove the car home and on 11/25/15 it was dead in our garage (3 days later). I called for service and they told me over the phone that it was under warranty. The AAA driver arrived, jumped the battery and run tests, the charging system showed no problems. The driver then told me that the battery was too low to be tested, so while he got it running he said that it needed to be driven to a AAA approved auto repair facility to be charged for 8 hours and then tested. What!
The charging system was fine as my receipt says, I can't take the time right now (while the car is running) to drive it to a AAA repair ship. I removed the battery myself, drove it to Pep Boys, they tested it, it was bad, bought a new battery installed it. Called AAA and asked for a supervisor. I asked Aldo if the battery policy has changed, he said no, policy was followed.
Now I feel real foolish with AAA batteries in my two other cars. Called AAA and canceled service. After reviewing so many complaint sites for AAA and being so surprised, I didn't know of so many of these battery issues concerning AAA.