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AAA Battery Is Now Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONG BEACH, CALIFORNIA -- AAA batteries are no longer the top of the line Nationwide battery. They appear to be using the second tier which explains 1.) why the warranty was changed from 3 year free replacement plus prorated replacement x 8 years to 3 years replacement only and 2.) 2 AAA batteries I purchased recently have BOTH failed within a year of purchase. In the past, they often lasted over 8 years.

To make matters worse, both times the battery replacement technicians argued about replacing the battery: it is a ruse: they get paid for the trip now (charged as a tow to your card) whether they agree to replace the battery or not which is the bulk of their fee. One technician argued that I don't drive my daily driving car often enough! This reflects very poorly on AAA. I hope that this is not a sign of things to come or I will be cancelling my membership of over 40 years.

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AAA Battery Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HEATHROW, FLORIDA -- I purchased a AAA battery on a service call two years ago. Yesterday I had to call AAA because the battery failed in a supermarket parking lot. Service representative jump started my car, conducted some tests and told me though the battery was severely discharged it tested ok. I went home - put a charger on it - but still had same problem. The service representative obviously did not want to honor my warranty (3 year free replacement).

I took the car to Goodyear service center where we found loose terminal in the battery - leaking acid. I replaced the AAA pos with a Goodyear battery where I know the warranty is good. AAA has you in a vulnerable position during a service call. They sell you garbage at a premium price and should be investigated. BUYER BEWARE.

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Absolutley awful customer service!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARLINGTON, VIRGINIA -- I have been a AAA member since 2015, a premium member at that. On 6/30, my car battery died and wouldn't start. I called AAA, they came out to jump it and it started. The tech told me that the battery didn't fail the "test" that was necessary to replace the battery that is covered under my premium membership - I get 1 free battery replacement a year, that I have never used. He tells me I need to go to a AAA location and have them charge my battery, they'll do another test and then tell me if it can be replaced. It was a Sunday night, it was closed. I wake up to go to work the next morning, my battery is dead again. AAA comes back out, jumpstarts it, and I go directly to the AAA location. They charge my battery, do a test, and say it came back "marginal". The manager at AAA in Falls Church 7 corners was incredibly rude, I asked what the test meant he said "it doesn't mean good. it doesn't mean bad. but we can't help you and we don't know if your battery will work again, therefore we aren't going to replace your battery." so now, under my premium membership, I have no idea if my battery will start tomorrow, and my only option is to buy a battery out of pocket, even though I've been paying for my membership to cover it. I call on 7/2 and spend over an hour on the phone, being transferred to multiple people, no one able to help me, just passing me off to the next person. I finally submitted a case and was told no one could get back to me until 3-5 days. I walk out of work the next day, and sure enough my car battery is dead, again. I call AAA back and request that they please bring my battery so that it can be replaced on the spot if it fails the test. They assure me they will. The tech comes, my battery fails the test, and the tech tells me that AAA doesn't even carry a battery for my 2016 Acura. So, I've been paying a membership for a battery replacement that AAA doesn't even have. The tech tells me I need to go to the dealership and then I will be reimbursed. I take it to the dealership, it costs me $199. I reach out to AAA today for the reimbursement and now I've learned I will only be getting $125 reimbursement. Despite the absolute nightmare to get to this point, them not having the battery, I have no idea why I am paying for this service. I called customer relations and asked for an update on my 7/2 case, and they said they just received it yesterday, 7/8 and someone will get back to me in ANOTHER 3-5 business days. I asked them to please expedite it. I hit another dead end with Carolyn in member services and her best option was to transfer me to a supervisor's voicemail that I'm' sure won't call me back. I was told someone will get back to me this week but I feel like I'm on a merry go round. AAA has been years of wasted money. I urge customers to find another solution because the customer service is truly horrific and they will not help when you really need it. I hope this will be rectified or I will absolutely cancel my membership.

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Battery Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUNNYVALE, CALIFORNIA -- AAA refused to warrant a battery replacement. They had no record of my purchase. After 90 minutes on they found the record of purchase. The AAA tow driver could not wait so he charge me for the full price and left. I called AAA and requested an adjustment. It has been a month and they have yet to do anything about warranting the battery. Tried calling three times to get resolution, but no success. I would not recommend the purchase of any products from AAA.

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Bad battery, bad service.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BANGOR, MAINE -- Battery was purchased through roadside assistance and within a year was not working. A test at a local parts place confirmed that it would not hold a charge. Rather than have AAA out again, opted to replace the battery. AAA will not stand behind the battery, as it had been removed from the car. Bad Battery, Bad Service. I have been with AAA for 30 years and am cancelling my membership.

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Battery Replacement Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOCA RATON, FLORIDA -- Bought battery from AAA Aug. 2015 because battery test failed. Paid top dollar. AAA contracts from Interstate Towing. Warranty supposed to cover full replacement costs. Nov. 1 (little over a year old battery) car wouldn't start. AAA came out and started car, told me to let it run 1/2 hr and drive around the block and if it didn't start, to call and they would replace the battery. Guess what? NO sound at all, not even clicking sound.

Called AAA again and was told there was no charge for battery, installation, no prorating, etc. Interstate came out, tested battery, and told me the warranty was void because the mileage was too low. Had to drive the car at least 10-15 thousand miles per yr. I am retired and didn't even drive the car that much when I was working! Went ahead and bought a battery from nearby auto parts store (same warranty but no mileage requirements). Called the supervisor, (name recorded in my file), and she said I will not be charged for the 2 service calls but nothing else they could do as they contract with Interstate, which tells me the subcontractor sells inferior batteries. Very disappointed.

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Worthless Battery Waranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- ABSOLUTELY THE WORST. Please Google AAA battery problems. They installed a new battery in our car 30 days ago. Yesterday I called because the battery was dead. They came and charged it and had to come back a second time yesterday to boost the car because the battery was still dead. I applied a proper load tester to the battery and showed the tech that the battery is defective and will not hold a charge and that the meter was clearly showing that. I wanted the battery replaced or our money back since the battery is only 30 old.

They refused to do that stating in fine print "if the battery is discharged it voids the warranty." I pointed out to the guy that is exactly what a defective battery does, it discharges. I took pictures of this and will post along with a YouTube video. PS Google AAA Better Business rating; it is the worst rating possible. PSS We had to get another boost today to go get a new battery from Advanced Automotive. This is happening to people all over our country. AAA you suck!

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AAA Battery Warranty Runaround
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- About 1 1/2 years ago, I bought a relatively expensive AAA battery because of the 3 year warranty that was included with the purchase. Unfortunately, it has been impossible to get AAA to honor this warranty. I called them on Sunday to jump the battery and bring a battery tester because I have been having battery trouble for a while and have had to jump the battery a number of times already. The person came, tested the battery, and said it needed to be replaced based on the results.

However, as he didn't have one on him, he suggested I take care of a different problem with the car and, once that was fixed, someone would come back with a battery. Two days later, I called AAA to follow up. I tell them that I have the failed battery report from the previous call and would like someone to come down to replace the battery. AAA sent another mechanic, and when he came, he said that because he was unable to jump the battery, the car would have to be towed to the station to see if they would be able to jump it there and test it again.

The person at the AAA call station said that this made no sense and that the person on Sunday should have replaced it. After sitting on hold with AAA for an hour, they sent a different person to try to jump it. He jumped it but refused to replace the battery because he claimed that there was a drain issue on the car.

After waiting on hold for another hour, I finally spoke to a manager who told me that AAA won't be able to accurately test the battery until the claimed drainage issue was resolved which no one until then had told me. He told me that he would put a note on the account to have one of their own people from Brooklyn come to test the battery in the morning if their claimed drain issue had been resolved.

That night, I brought the car to a mechanic who gave me a letter stating that there is now no drainage issue with the car. However, much to my surprise, when I called AAA in the morning, the manager from the previous night had never put any note on the case log. And, as a result, I'm still without a working battery and without an honored warranty. What a complete waste of three hours!

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Dead Battery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased a AAA battery less than 2 yrs ago after being told by a AAA roadside service representative that if I purchase a "AAA BATTERY" I would no longer have to worry about having a dead battery and if anything went wrong with the battery, AAA would replace it, no questions asked. Well, I paid over $120.00 and thought I was getting a good deal, until...on March 2, 2016, I went to pick up my car a day after being released from the ER (legally blind), I found out my battery was dead.

I called AAA for help, they sent a battery tech who was able to jump start my car and told me I would have to get it charged somewhere, and that was it! I explained to him that I was promised it would be replaced free if there was ever a problem, "and you're telling me that I need to look for a place that will charge it?" They told me they rarely replace batteries and their tester hardly ever shows the battery as being dead or bad. I am now realizing that their testers are rigged to avoid replacing their batteries that are under warranty and fail within the 36 month period, when it should be replaced for free!

This scam I will be reported to Consumer Affairs and the BBB. I now realize after 4 calls to AAA in 5 days (1 call I waited over 1 hour and they never showed up Or called), and after keeping the car running for an hour as the AAA rep suggested, trying to recharge the battery on my own, I am still without my car and instead left with a battery that will not charge enough to start my car. All they can tell me is they will send someone out again to check my battery...(with their fixed tester?). No thanks.

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AAA Battery Service - Useless Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALISO VIEJO, CALIFORNIA -- This is the first negative review I have ever had to write, and hate to do it. But this is deserved. I have been a AAA member for decades, and have a gold membership card with my daughter as co-member. My daughter, who is a college student purchased a new battery from AAA Battery Service because she was stranded and needed a new battery. The batteries came with a 6-year warranty, and a three-year free replacement so she thought it was a good deal. Only one problem, they don't honor the free replacement.

After two years the battery would not hold a charge. I jump started the battery with my car and drove it into my garage to do a brake job. I checked that the alternator was charging the battery correctly and it was putting out 14.25 volts. I had the battery on a charger all morning. It would not hold a charge for more than two hours. There was nothing drawing current from the battery but for about 50 to 70 milliamps when I checked. Totally normal.

I called AAA Roadside Assistance and told them I had a bad battery that my daughter purchased from AAA Battery Service two years ago. I told them it needed to be replaced because it would not hold a charge. They said they would send someone with a replacement battery. Thirty minutes later a tow truck shows up and wants to jump start the car. They totally botched the call. The nice tow truck operator called their HQ to have a battery delivered and said they would be over in 20 minutes. Four hours later and still nobody had shown up. I called again and finally 30 minutes later someone came by and "tested" the battery.

Even though the battery had been charging all day, he said I needed to charge the battery. Hmmm... You think maybe it's bad? He said to drive it for about 30 to 60 minutes to let it charge. Then to take it to an "official" free charging location to have the battery charged before they would even consider replacing it for free. Really? Ludicrous!

Fine, I needed to road test the car after replacing all the brakes anyway. Drove for an hour on the highway and parked the car. Next day, dead again. I shouldn't have to jump through all these hoops to get a "free" replacement battery for a junk battery. I have never had a battery last only two years in my life.

The next day I took the car to Autozone. They even tested it and the alternator and clearly stated it was a bad battery. I bought a new battery and it has been fine for two weeks. Guess what? No more battery problems! I'm cancelling my membership at the end of this year. Auto Club of Southern California.

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AAA Battery Replacement Rating:
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1.7 out of 5, based on 73 ratings and
85 reviews & complaints.
Contact Information:
AAA
1000 AAA Dr.
Heathrow, FL 32746
407-444-7000 (ph)
www.aaa.com
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