HEATHROW, FLORIDA -- I purchased a AAA battery on a service call two years ago. Yesterday I had to call AAA because the battery failed in a supermarket parking lot. Service representative jump started my car, conducted some tests and told me though the battery was severely discharged it tested ok. I went home - put a charger on it - but still had same problem. The service representative obviously did not want to honor my warranty (3 year free replacement).
I took the car to Goodyear service center where we found loose terminal in the battery - leaking acid. I replaced the AAA pos with a Goodyear battery where I know the warranty is good. AAA has you in a vulnerable position during a service call. They sell you garbage at a premium price and should be investigated. BUYER BEWARE.
BOCA RATON, FLORIDA -- Bought battery from AAA Aug. 2015 because battery test failed. Paid top dollar. AAA contracts from Interstate Towing. Warranty supposed to cover full replacement costs. Nov. 1 (little over a year old battery) car wouldn't start. AAA came out and started car, told me to let it run 1/2 hr and drive around the block and if it didn't start, to call and they would replace the battery. Guess what? NO sound at all, not even clicking sound.
Called AAA again and was told there was no charge for battery, installation, no prorating, etc. Interstate came out, tested battery, and told me the warranty was void because the mileage was too low. Had to drive the car at least 10-15 thousand miles per yr. I am retired and didn't even drive the car that much when I was working! Went ahead and bought a battery from nearby auto parts store (same warranty but no mileage requirements). Called the supervisor, (name recorded in my file), and she said I will not be charged for the 2 service calls but nothing else they could do as they contract with Interstate, which tells me the subcontractor sells inferior batteries. Very disappointed.
I purchased a AAA battery less than 2 yrs ago after being told by a AAA roadside service representative that if I purchase a "AAA BATTERY" I would no longer have to worry about having a dead battery and if anything went wrong with the battery, AAA would replace it, no questions asked. Well, I paid over $120.00 and thought I was getting a good deal, until...on March 2, 2016, I went to pick up my car a day after being released from the ER (legally blind), I found out my battery was dead.
I called AAA for help, they sent a battery tech who was able to jump start my car and told me I would have to get it charged somewhere, and that was it! I explained to him that I was promised it would be replaced free if there was ever a problem, "and you're telling me that I need to look for a place that will charge it?" They told me they rarely replace batteries and their tester hardly ever shows the battery as being dead or bad. I am now realizing that their testers are rigged to avoid replacing their batteries that are under warranty and fail within the 36 month period, when it should be replaced for free!
This scam I will be reported to Consumer Affairs and the BBB. I now realize after 4 calls to AAA in 5 days (1 call I waited over 1 hour and they never showed up Or called), and after keeping the car running for an hour as the AAA rep suggested, trying to recharge the battery on my own, I am still without my car and instead left with a battery that will not charge enough to start my car. All they can tell me is they will send someone out again to check my battery...(with their fixed tester?). No thanks.
NEW YORK, NEW YORK -- About 1 1/2 years ago, I bought a relatively expensive AAA battery because of the 3 year warranty that was included with the purchase. Unfortunately, it has been impossible to get AAA to honor this warranty. I called them on Sunday to jump the battery and bring a battery tester because I have been having battery trouble for a while and have had to jump the battery a number of times already. The person came, tested the battery, and said it needed to be replaced based on the results.
However, as he didn't have one on him, he suggested I take care of a different problem with the car and, once that was fixed, someone would come back with a battery. Two days later, I called AAA to follow up. I tell them that I have the failed battery report from the previous call and would like someone to come down to replace the battery. AAA sent another mechanic, and when he came, he said that because he was unable to jump the battery, the car would have to be towed to the station to see if they would be able to jump it there and test it again.
The person at the AAA call station said that this made no sense and that the person on Sunday should have replaced it. After sitting on hold with AAA for an hour, they sent a different person to try to jump it. He jumped it but refused to replace the battery because he claimed that there was a drain issue on the car.
After waiting on hold for another hour, I finally spoke to a manager who told me that AAA won't be able to accurately test the battery until the claimed drainage issue was resolved which no one until then had told me. He told me that he would put a note on the account to have one of their own people from Brooklyn come to test the battery in the morning if their claimed drain issue had been resolved.
That night, I brought the car to a mechanic who gave me a letter stating that there is now no drainage issue with the car. However, much to my surprise, when I called AAA in the morning, the manager from the previous night had never put any note on the case log. And, as a result, I'm still without a working battery and without an honored warranty. What a complete waste of three hours!
PHILADELPHIA -- I bought a AAA battery on April 24 2016. From April 24 until June 29 the car repeatedly failed to start. I had two jump starts but it did not hold charge. I called AAA and asked for a refund of my $144. My mechanic tested the battery and said it was just a bad one -- he replaced it. But AAA has refused to refund my money -- they say they would give me another battery, but I don't want one from AAA. I have learned that they have a terrible reputation for selling substandard batteries. They used to be good but are now not service oriented.
VIERA, FLORIDA -- My 80 yr old dad had car serviced at local station and bought a new battery. One week later he left car lights on in garage overnight and, no surprise, had a dead battery in the morning. He called AAA, who sent their battery assist car to help. They told him battery needed to replaced, sold him a new battery at a cost of $141, and took his 1 week old battery away with them.
Complaints to AAA supervisor John # ** fell on deaf ears, who stated this is "buyer's remorse." Supervisor claims battery failed testing according to their records, despite the fact that the original white copy receipt has a blank area where failed battery test code should be written. AAA is ripping off old people - shame on them!
My mother bought a battery through AAA, contracted through DeFalco's on Jan. 9, 2016. She was told that the battery had a 3-year replacement warranty. On Jan. 3, 2017, the battery was dead and the person who came through AAA (affiliated with DeFalco's) called AAA and was told that the warranty was void because my mother (who is elderly and retired) did not drive the car enough. He cited this as an evidence of "neglect" from the wording of the warranty.
The battery was quite expensive ($143 both in 2016 and 2017). My mother never was told that the warranty could be voided if she did not drive enough. The representative recommended that she leave the car running in the driveway 3x per week for 20 minutes each time. I don't think an expensive battery should go bad in less than one year and that a warranty should be denied on this basis.
LONG BEACH, CALIFORNIA -- My battery died this week, the three year warranty is up Feb/2017. After getting battery jumped, I took truck to the AAA service center. Was told battery fine, needs to be charged or driven for at least an hour, which I did drive almost two hours.
Battery dead again this morning... I called Triple A, was told if I take to an Auto Zone, etc... and get proof of battery being bad, it would be swapped out. So I did... took 2 photos of meter saying "bad battery", called Triple A before having a friend take me. Was NOT going to put battery back in, get jumped and then drive there. Thought it would be an easy swap.
NOPE told I was giving misinformation... they NEVER tell customers to go to a different auto service and plus, they had no record of me having bought it!! So frustrating!! I told her I am doing what many others have done... put in a different battery and write a BAD review!!!
HONOLULU, HAWAII -- My neighbor and friend had a battery fail and called AAA to have them replace the failed battery. The service person put in a battery but it turned out it was used and failed. My friend had to open the store he works with so he had gone out to make sure the battery was working. He called AAA and found out that this was not a new battery because they only had a used on hand. He was understandably upset and told them he had to open the store he works for and needed to go early in the morning. This meant he had to get up at 5:00 a.m. to keep calling to try to get a service person out to give him the new battery.
I find this action fraudulent and extremely careless. A total lack of truth about the condition of the battery they replaced and a lack of regard for the need for this person to be up and going to his work and delayed due to their action. AAA charges a lot of money for not a lot of service.
COLUMBUS, OHIO -- Although AAA says they will replace their battery that die, they do NOT! They test (poor test - criteria made up by them) the battery and make statements similar to: "If the battery were recharged for 48 hours by you (the purchaser) it will work, so we won't replace it. I can sell you another one". It is their battery. It is under warranty. They should replace their dead batteries. WHAT a SCAM!!!