MID ATLANTIC, NEW JERSEY -- BUNCH OF CROOKS! FALSE ADVERTISING. Absolutely appalled at the lack of service and relentless up-selling I just received. My car battery died on Thursday, and I knew I needed a new one. My insurance is wonderful and provides free jumps, towing, lockout service, etc. All the things that come in a basic AAA membership service, which is why I don't need a membership w/AAA. I was planning on calling my insurance for a free jump, then driving my car to a local auto shop for a battery replacement.
My dad suggested I look into a mobile battery replacement service, and after a quick online search, AAA mobile battery replacement was the first I found, claiming $135 for non members. Seems good enough, slightly more expensive than my auto shop, but way more convenient.. so I called yesterday to see if I could set up an appointment for today, explained I'm not a member and did not want to become one, etc. The representative with whom I spoke told me to call back today and they would be happy to dispatch someone to my location today.
Called today (on hold forever), to be told the service is only for members, at which point I explained to the representative that the person with whom I spoke yesterday said it's not a problem if I'm not a member. Today's representative said that yesterday's representative must have been mistaken, but “If you purchase a membership with me I'd be happy to set up a battery replacement.” ARE YOU KIDDING?
I told her, “I'm literally LOOKING at the AAA website which clearly states on more than one page that the cost is $135 for non-members, and $110 for members. I want the $135 price, since I'm not paying $72 for the privilege of a battery replacement when my insurance covers all of the other supposed roadside benefits that AAA offers!” She again told me I am mistaken, so I said, “Perhaps you can transfer me to someone else.” She said, “Please hold and I'll try to get a supervisor.” (on hold again for forever)
She comes back saying that they can get a mobile battery replacement sent to me, but that it would cost way more than $135, maybe even over $200, and wouldn't I like to sign up for a membership for a discount on the battery service and she would even take $10 off the yearly membership cost!
I once again reiterated that my (non-thief) insurance company has all the roadside perks of AA (sans battery replacement) for free. This conversations dragged on entirely too long. So apparently now someone is supposed to come to my house in the next 90 minutes but are first supposed to call me to confirm a price since AAA was unable to do it since I wasn't a member.
At this point, I am so fed up that I am quite close to scrapping it and getting a jump and driving to my local auto shop, but I'm interested to hear what this “non member cost” now will be. I AM SO FRUSTRATED at the poor service given to me as a non-member – honestly, should you be trying to get customers??? With how poorly I was just treated without yet giving you my money, I'd hate to see how you treat those poor souls who have already committed to a year of your nonsense!
Not to mention the ridiculous false advertising ALL OVER YOUR WEBSITE. For a company that supposedly prides itself on its longstanding, fabulous reputation, you should be ashamed. I am proud to say I never have been, nor ever will be, a member of your elite club. UPDATE -- Service has been cancelled due to it costing a MINIMUM OF $190!!!!! MINIMUM!!! They could POSSIBLY charge me more upon arrival!!! Why even both posting a price on your site???
PHOENIX, ARIZONA -- On 9/1/2013 I drove to Flagstaff, AZ to visit my son that goes to NAU. I drove to his work at the Courtyard Marriott and talk to my son. When I went to leave I started the car and went to back up, and the car stopped. Tried to start again, and would not start. I call AAA roadside assistance and they sent out a AAA Flagstaff Battery, because I have a AAA battery. The serviceman ** want to jump car to get out of drive. Asked for me to open hood, advised battery in trunk. Said has connections under hood also, so he hook battery cables to connections under hood.
When he told me to start the car, my door locks when up & down and my dashboard start flashing and making sounds/alarms when it started, but when I put in drive it stopped again. He then hooked battery charger to battery itself in trunk. Did test said alternator was bad. So had towed to Seven Day Auto to get alternator replace.
They inform me before work started that I had a engine light on, and key not on, and should not be there. They replaced the alternator and advised me that my computer to car was damaged and that they suspected that when car was jump he had cables wrong and did a reversed polarity on my battery that damaged the CPU on my car.
Put in new alternator, but could not get any reading on CPU. I could drive the car, but there was no reading on transmissions or anything else, would drive in 2nd gear, but no speedometer, air, etc. I drove back to Phoenix and put in complaint with AAA complaint ref # ** Chevy Cobalt, had a ** working with me, would not give me a rental because battery company sub contracted and was denying they were at fault. Had AAA recommend Kelly Clark East to take car to for an cost for repairs on car, they recommended Courtesy Chevrolet, because dealership would have to reprogram CPU.
I took to Courtesy on 9/7/2013 they verified computer damaged, and also agreed that there had been a reversed polarity done on battery. Have submitted all paper work, Seven Day Auto & Courtesy Chevrolet have submitted their paper work to AAA. I had to get a rental car on 9/7/2013 and returned it on 9/14/2013 because could not afford it.
On 9/12/13 was told I would be contacted by 9/13/2013 with answer. Have had no response, called on 9/16/2013 and was told ** was in charge of it now, have left multiple messages and have no response still since 9/12/2013. This is causing a lot of stress on me, I have anxiety problems and also afraid of losing my job, because I have no transportation and medical issues causing me to miss work.
WEST CHESTER, PENNSYLVANIA -- AAA battery sucks. AAA replaced with a new battery on 1/9/2014 and then series of problems started. Daily when I park the car and take in the next morning the battery is dead. Called multiple times for inspecting the battery and always they were specifying there is some issue with car which is draining the battery overnight. I had to take to several service centers and spent more bucks for diagnosis but keep ending there was no issue with car.
Finally took to an auto electric shop. They diagnosed and concluded it was the battery issue. After that as well AAA came, ran some test on the battery and said battery is good. My auto electric service person explained what was the issue but the AAA person came said the battery can't be replaced. To prove the theory of diagnosis done by auto electric shop they gave a temporary battery. Next day there wasn't an issue with car and Car started as usual. Then called AAA and explained what I did. AAA said first of all the battery installed by them shouldn't be removed and that voids the warranty.
Warranty is always for the battery and not for the installation. I kept explaining them but AAA wasn't able to listen to me and said they can't do anything with this. I will never opt battery service from AAA. It is a waste of time and money. Warranty is just a piece of information on paper and they just try to find fault to see how they shouldn't replace the battery.
SARASOTA, FLORIDA -- On Monday, March 10, at 3:30PM the AAA service person from Sam's Towing Company at 2525- 17th Street, Sarasota, jump started my car, a 2006 Toyota Avalon still under guarantee, and told me the battery had a bad cell and would not take a charge. He also said if I turned car off it would not start again, but he could install a new battery for $124. I decided to go to dealer since car was under guarantee but asked him for his name and business card. He offered neither and said I could just call AAA to get a new battery. This technician also told me not to turn off the ignition, put fear into my mind that the car might quit and wouldn't start again.
After 2 hours at the Toyota dealer, their tests indicated no problem with the battery or charging system. (I have their print-out from GETTEL Toyota at 6423 l4th St. west, Bradenton, Fl 34207 stating the battery and charging system checked out perfectly with no defects at all). The car was a one-owner 2006 Avalon, with 23,000 mi. on it.
I and/or my deceased husband have been a AAA member for 25 yrs. Because I am a widow I rely on my membership for security and help--NOT TO BE TAKEN ADVANTAGE OF BY SOME LOW LIFE OPPORTUNIST. I think the stress this technician caused me is more than enough for AAA to investigate this incident, and remove them from your accredited list of service providers. Too bad they can't put the lowlife in jail!
When I telephoned AAA l-800-222-4357, my Amherst, NY home club, ** answered the call. I gave her my membership no. and said my battery was dead and the car would not start. She asked for my location and I told her I was in a parking lot at Sarasota Orthopedic Associates at 2750 Bahia Vista St., Suite l00, Sarasota, Florida 34239, phone no. **. She said she would call Sarasota w/ location and asked for my phone no. where I can be reached. I gave her my cell no. **.
Then a call came into my cell about 5 min. later saying a service truck would arrive within 40 min. to an hour. Ten min. later another call to me and voice said truck would be there to jump battery in 25 min. and to have my AAA card available.
ON TUESDAY, MARCH 11th--approx. 11 a.m., I telephoned the Amherst, N.Y. home club offices at 716-633-8363 and filed a complaint with supervisor **. She said she would follow up my complaint with correspondence to Sarasota office in Florida and would send me a copy of faxes and or letters. She also said she would take the service call off of my AAA card calls.
I then called the Sarasota AAA Auto club South on Bee Ridge Rd., @ 941-929-2299 and said I wanted to file a complaint. They transferred me to **, dispatch-call-taker, who after hearing about the dead battery, bad cell test and new battery sale, forwarded my call to the complaint dept. mgr., **, at ext. **. ** assured me she would either call me or I was to call her next week, Mon. through Thurs. 8am to 6pm to follow up on what AAA is doing about this attempted RIPOFF.
On Wed. Mar.19th I talked with ** in the St Petersburg, Fl office who had already contacted the station owner who had a lame excuse saying that the tester was "not working properly" and the instrument only read "error". (If that was true why didn't he tell me that rather than trying to rip me off for a new battery?) ** also reported this to her supervisor who said he had been on the phone earlier in the day (one week and a day after the attempted ripoff) with the owner of the service station who said the machine would not print out anything but it did read error. Please let me know if AAA is doing anything about my complaint.
LYNN, MASSACHUSETTS -- The tech for the service call was very friendly and knowledgeable. He was prompt and did the battery replacement after it was determined the battery needed to be replaced. The young man was an asset to the service call. I will not hesitate to call AAA for service again.
CINCINNATI, OHIO -- My battery is bad. Car won"t start in am after sitting overnight. Total 3 calls in last 2 months to AAA cinti. 2 of those calls today, Feb 12 2012. My warranty is up about 3/12/12, and won't honor warranty. There were no systems defaults on system analysis printed copy at 2nd call and no analysis or nothing on 1st call. On but on both calls, the battery was 8.1 and 8.3. They had no problem taking the 120.00 for battery. Finally, ** and her supervisor decided to send out another call to put new battery in my car.
As I wait for the hour, a call representative called me and said, I wasn't getting new battery and supervisor of those other 2 guys will call me. I called back to speak to **, and I was told she was gone, and then my conversation after holds were rushed, condescending to me, etc.. She said air inflation on my cars heard on left front back was attached to battery that on front right of car. When I asked her what it looked like, she got offended and nasty. ALL LIES!
I installed GM batteries on my job in past. my car is 1993 Bonneville and is still running. I have had other bad experience with bad information from AAA drivers, and I just let it go. I was told my warranty is null and void. The car only didn't start after it sat all night in single digits. The cold crank wasn't enough. My car is all power. The battery AAA replaced in 2009 had more cold cranking and lasted for about 6 yrs. Disrespect and the stress I endured being a patient of congenital heart failure and breathing and coughing after this ordeal is terribly wrong. Through the many years off and on with AAA, I had never had terrible interactions and service with AAA until now. What has happened?
LOUISVILLE, KENTUCKY -- I called AAA yesterday, December 29, 2011, for roadside assistance. Since the engine would not crank, I assumed it was the battery and told the customer service representative that I had purchased the battery from AAA in September 2010. They dispatched a Rescue Ranger to my house equipped with a replacement battery. The service technician jumped started the car and began to run the diagnostics on the battery and charging system. While the diagnostics were being run, the technician complained about the difficulty in replacing the battery in my 2005 Monte Carlo. It would require removing two braces and maneuvering the old battery out of a tight compartment.
The diagnostics showed my charging system and alternator were at peak performance. The diagnostics did indicate a weak or what he called a “suspect” cell. He asked if I had a charger. I told him no. He then suggested that I take it somewhere to have it charged, but considering it was getting late in the evening that was not a good option. The warranty department would not replace the battery as I was told they would when I bought the battery just 14 months earlier.
When the battery was purchased from AAA roadside, I was told the warranty was full replacement within the first 12 months and pro-rated over the next 3 years. I paid over $126 for the battery that failed within 14 months and the warranty department has the audacity to tell me to take and get it charged and if it failed a second time, then they would replace it.
The weather in Louisville, Kentucky is expected to change dramatically over the next 5 days. It doesn't take a genius to realize that a battery with a weak or “suspect” cell is not pulling the full cold cranking amps stated by the manufacturer. Instead, AAA would rather me or my wife get stuck in the cold waiting for the battery to drain and not start the car. This will no doubt happen when AAA is flooded with roadside assistance calls during the next cold wave.
I have been a member of AAA since 1976 and have had good experiences. The attitude of the service technician and their unwillingness to stand behind their warranty are the reasons that I will be canceling my family Gold membership and looking for other options.
PITTSBURGH, PENNSYLVANIA -- My husband called me from work saying he left a light on in his car and his battery was dead. He had jumper cables, but they were cheap ones (I have the nice ones in my car) and he thought they weren't working because of that. We live 30 miles from his office and he wanted me to come jump him. The lot next to his workplace locks 3 hours after closing, and he would've had to call a special guard to let him out if we didn't get him out of there in about an hour and 15 minutes.
I left our house, but soon realized there was a sporting event downtown and the ride was going to take me at least an hour or more. Little to no chance I'd get there before they shut down the parking lot for the night. I called AAA, figuring I'd have to pay extra to have him taken care of if I wasn't there, but the representative told me they'd give me a 1-time courtesy call for my husband (and that I should 'really sign him up too').
They got to him within 20 minutes and determined he couldn't get jumped because his battery was completely dead. They even gave him the AAA member pricing on a new one ($110). Not cheap, but he was fixed up within 30 minutes, and to save me the hassle of going to get him was well worth the extra cost.
Overall, I'm extremely pleased with the service we got. We were definitely expecting denials for service and extra charges, but only got people willing to help in a jiffy on behalf of my membership. We don't often have to use our AAA membership, but knowing it's there if (and when!) something unexpected happens is great peace of mind.
CARROLLTON, GEORGIA -- According to an email I received and online, AAA is supposed to send someone out to check and/or replace your battery if needed. I have requested twice online. Both times I told them where I lived, zip etc. They asked about the vehicle and stated that it would be $120.00 to replace the battery and that someone would be here in 75 minutes. Both times somebody came out, both times the gentlemen told me "We don't do that".
Okay, I'm confused and still have a vehicle that won't start. I just spoke with AAA and asked if they just sent the wrong people or what. The agent said no that the information was wrong online that they do not do the service in smaller towns. They sure don't mind taking small town money. Besides Carrollton is NOT a small town. This is the first time that I have tried to use my AAA and I'm very disappointed.
SAN DIEGO, CALIFORNIA -- When my battery died 2 years ago I purchased a new battery from the AAA service person who came to my aid. When my mechanic noticed how quickly the terminals were corroding, he commented on how poor the AAA batteries were and that it was unfortunate that they had gone into the business of selling batteries!!
Today my battery (which comes with a 3 year replacement guarantee) stopped working. The AAA service person arrived and charged my battery to make it start and then used a machine which was supposed to do a diagnostic on what what wrong. It printed out a paper with the report, which said my battery was fine and there could be (possibly) something going on with my alternator. I immediately drove to my mechanic, who pointed out that this diagnostic report didn't have any read-out for the amperage - which is a critical piece of information. So he did this and told me that the battery was bad. He also ran a second test to identify which cell wasn't functioning.
AAA's policy is only to accept a computer generated physical diagnostic report, so they suggested I go to Toyota, where I would have to pay $100 to get this report. Only then would they honor the warranty. My mechanic replaced my battery AT COST. DO NOT PURCHASE BATTERIES FROM AAA!!!!