Roadside Service Ripoff
SARASOTA, FLORIDA -- Copy of letter to AAA south.
AAA Service Center MAR. 19,2008
St Petersburg, Fl. re: AAA card Number429084077489200-4-BA
AAA Service with a smile!
On Monday, March 10, at 3:30PM the AAA service person from Sam's Towing Company at 2525- 17th Street, Sarasota, jump started my car, a 2006 Toyota Avalon still under guarantee, and told me the battery had a bad cell and would not take a charge. he also said if I turned car off it would not start again, but he could install a new battery for $124. I decided to go to dealer since car was under guarantee but asked him for his name and business card. He offered neither and said I could just call AAA to get a new battery. This technician also told me not to turn off the ignition, put fear into my mind that the car might quit and wouldn't start again.
After 2 hours at the Toyota dealer, their tests indicated no problem with the battery or charging system. (I have their print- out from GETTEL Toyota at 6423 l4th St. west, Bradenton, Fl 34207 stating the battery and charging system checked out perfectly with no defects at al ) The car was a one- owner 2006 Avalon, with 23,000 mi. on it.
I and/or my deceased husband have been a AAA member for 25 yrs. Because I am a widow I rely on my membership for security and help--NOT TO BE TAKEN ADVANTAGE OF BY SOME LOW LIFE OPPORTUNIST.
I think the stress this technician caused me is more than enough for AAA to investigate this incident, and remove them from your accredited list of service providers. Too bad they can't put the lowlife in jail!
when I telephoned AAA l-800-222-4357, my Amherst, NY home club, "Gwen" answered the call. I gave her my membership no. and said my battery was dead and the car would not start. she asked for my location and I told her I was in a parking lot at Sarasota Orthopedic Associates at 2750 Bahia Vista St., Suite l00, Sarasota, Florida 34239, phone no. 941-951-2663.
she said she would call Sarasota w/location and asked for my phone no. where I can be reached. I gave her my cell no. 7l6-913-6960.
Then a call came into my cell about 5 min. later saying a service truck would arrive within 40 min. to an hr. ten min. later another call to me and voice said truck would be there to jump battery in 25 min. and to have my AAA card available.
ON TUESDAY, MARCH 11th--approx. ll a.m.,
I telephoned the Amherst, N.Y. home club offices at 7l6-633-8363 and filed a complaint with Supervisor Cherie. She said she would follow up my complaint with correspondence to Sarasota office in Florida and would send me a copy of faxes and or letters. She also said she would take the service call off of my AAA card calls.
I then called the Sarasota AAA Auto club South on Bee Ridge Rd., @941-929-2299 and said I wanted to file a complaint. They transferred me to Christine, Dispatch-call-taker, who after hearing about the dead battery, bad cell test and new battery sale, forwarded my call to the complaint dept. mgr., Pat, at ext. 3479. Pat assured me she would either call me or I was to call her next week, Mon. through Thurs. 8am to 6pm to follow up on what AAA is doing about this attempted RIPOFF.
On Wed. Mar.19th I talked with [snip] in the St Petersburg, Fl office who had already contacted the station owner who had a lame excuse saying that the tester was ânot working properlyâ and the instrument only read âerrorâ. ( If that was true why didnât he tell me that rather than trying to rip me off for a new battery?) Paula also reported this to her supervisor who said he had been on the phone earlier in the day ( one week and a day after the attempted ripoff ) with the owner of the service station who said the machine would not print out anything but it did read âerror
Please let me know if AAA is doing anything about my complaint.