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AAA Battery Replacement Consumer Reviews - Page 2

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Scammed by AAA
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LARGO, FLORIDA -- On May 26, 2014, I purchased a battery from AAA after calling for roadside assistance to jump-start my wife's Mercedes 2010 S550. The battery worked fine until this past Monday, Nov 23, 2015. Call AAA and an hour and a half later, an employee came to our house. He jump-started the vehicle and tested the battery which he claimed passed with a .73A.

Car was driven about ten miles with one stop and back home. Two hours later battery was dead. Called several times and dispatchers and supervisors said there was something wrong with the as the battery passed. About 6 pm on the 23rd, another employee came out and jump started the car. He instructed me to drive car for 15 to 20 minutes and if the car started the next morning, to bring it in to their repair/battery facility. On Tues, Nov 24th, the car started and I brought it in to the AAA station.

I spoke with the owner and he explained that his hands were tied because AAA provides the testers which are set to pass batteries that should be replaced. He also told me that although most batteries fail within the warranty period, AAA Michigan warned him that he has to keep his replacement rate below 11% or he'll lose his franchise. It is noted on AAA battery test strip that "The Average Battery Life in this Region is 23-26 Months." Why would AAA provide a full replacement warranty for 36 month if they know the average battery won't last that long? It is because there is an intent to deny 90% of the claims.

After being denied the replacement battery, the car was brought to our Mercedes-certified mechanic. The battery was tested properly and it failed the load test for that car. The battery had to be replaced. Also noteworthy is that although the AAA battery was the proper size, it was a lead acid battery, but not an AGM battery used by Mercedes Benz.

It is unbelievable that AAA hasn't had a class action suit brought against for this false and deceptive practice. All you have to do is read the negative reviews to know AAA is scamming the public. What about the Attorney Generals office? If enough letters are written, perhaps that office will take action.

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Car Battery Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CREAMRIDGE, NEW JERSEY -- I purchased a battery from AAA. They came out and swapped it. I thought the price was high but liked the warranty and the fact that it was from AAA so they would keep track of it on their system. Boy was I wrong. About two months after I purchased the battery my car was not starting, in the morning I tried charging it, and it would hold the charge for the day then the next morning the battery was dead. I checked the alternator and charging system in the car it was fine.

I called AAA. They sent out the truck with the battery tech, he hooked up his diagnostic equipment and advised there was a draw coming from the car and advised I should take it to the mechanic to find out what is pulling the battery down. I took the car to my mechanic who I have been going to for years, they have a stellar reputation. They advised there was nothing wrong with the car and that the battery failed the battery diagnostic test, it is defective. I spoke with AAA. They advised that if they send out a tech and if there is nothing wrong with the battery the call would be charged against my service call allotment for the year (that includes tows).

The AAA contracted tech hooked up his equipment in my auto mechanics parking lot, and advised there was nothing wrong with the battery, I advised it failed the auto shops test, he advised that I should leave it overnight and then ask for the test to be done again. Yeah another service call that I would go against what I had for the year with AAA including a tow. I told him to leave and had my mechanic replace the battery. I have not had any issues since so the AAA battery was defective and they did not want to own up to it. I have had the worst experience with AAA Car batteries and would never purchase one again. A TOTAL RIP OFF. SHAME ON YOU AAA!

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Bad Batteries But Good Warranty.
StarStarStarStarStarBy -
Rating: 5/51

PANORAMA CITY CA, CALIFORNIA -- I drive a 2007 Chevy suburban. I had to replace my battery in June of 2016. I was at the park and after my workout my car wouldn't start so since I had AAA I called them and within 45 minutes they had replaced my battery and left. Cost of the battery was $175 and included a 36 month free replacement. Fast forward to October of 2017 (that's 17 months after purchase) and my battery died again. Called AAA, technician came and checked and recommended a battery replacement. Since I was under warranty I told him to go ahead. Notice I didn't tell him about warranty until he started the process of changing the battery, so replacement was free and I went on my way.

Now fast forward again to January 6th 2019 and my car didn't start after only 14 months of replacing the battery a second time. Technician came and was super super nice and helpful and told me my battery was no good, so went ahead and replaced it for free for a second time. Now I'm no genius but it appears that AAA batteries suck given that a car's battery should last 2-4 years give or take. But I'm not complaining just yet given that they've honor the warranty twice already and I still have 6 months more of coverage under warranty. Not to mention that in the service ticket I was given today the original purchase date is stated as October 2018 which is when they replaced the battery for the second time which means that according to that ticket I still have almost 2 years of warranty!!!

That's great, I'm about to renew my AAA membership and happy to do so, but beware that not everything is so nice about the AAA service since they mostly hire independent contractors to answer the service calls. I read that a lot of these service contractors have denied coverage or refused to replace battery due to this or that, and I can see that happening as I myself was a victim or this bad service and neglect. New Year's Day my wife, daughter and I went to the park and after we finished taking some pics and playing the truck wouldn't start, so I called AAA. Technician came within 25 minutes, tested battery and alternator and said everything was fine, that I just needed to drive for 30 minutes to fully charge it.

At any rate today January 6th when I called AAA again and told the technician about last week and showed him the test results ticket he just laughed and said that the battery wasn't good last week and that the technician didn't want to change the battery for whatever reason, and he went on to explain the numbers from the test. So yes some technicians are bad and lazy and won't do their job seriously, but I'm still a AAA fan as long as they keep honoring their warranty.

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Battery Warranty Denial
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My mother bought a battery through AAA, contracted through DeFalco's on Jan. 9, 2016. She was told that the battery had a 3-year replacement warranty. On Jan. 3, 2017, the battery was dead and the person who came through AAA (affiliated with DeFalco's) called AAA and was told that the warranty was void because my mother (who is elderly and retired) did not drive the car enough. He cited this as an evidence of "neglect" from the wording of the warranty.

The battery was quite expensive ($143 both in 2016 and 2017). My mother never was told that the warranty could be voided if she did not drive enough. The representative recommended that she leave the car running in the driveway 3x per week for 20 minutes each time. I don't think an expensive battery should go bad in less than one year and that a warranty should be denied on this basis.

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Battery Purchased/3 Year Warranty
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LONG BEACH, CALIFORNIA -- My battery died this week, the three year warranty is up Feb/2017. After getting battery jumped, I took truck to the AAA service center. Was told battery fine, needs to be charged or driven for at least an hour, which I did drive almost two hours.

Battery dead again this morning... I called Triple A, was told if I take to an Auto Zone, etc... and get proof of battery being bad, it would be swapped out. So I did... took 2 photos of meter saying "bad battery", called Triple A before having a friend take me. Was NOT going to put battery back in, get jumped and then drive there. Thought it would be an easy swap.

NOPE told I was giving misinformation... they NEVER tell customers to go to a different auto service and plus, they had no record of me having bought it!! So frustrating!! I told her I am doing what many others have done... put in a different battery and write a BAD review!!!

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Bad Battery and No Refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHILADELPHIA -- I bought a AAA battery on April 24 2016. From April 24 until June 29 the car repeatedly failed to start. I had two jump starts but it did not hold charge. I called AAA and asked for a refund of my $144. My mechanic tested the battery and said it was just a bad one -- he replaced it. But AAA has refused to refund my money -- they say they would give me another battery, but I don't want one from AAA. I have learned that they have a terrible reputation for selling substandard batteries. They used to be good but are now not service oriented.

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Ripped Off 80 Year Old Man
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIERA, FLORIDA -- My 80 yr old dad had car serviced at local station and bought a new battery. One week later he left car lights on in garage overnight and, no surprise, had a dead battery in the morning. He called AAA, who sent their battery assist car to help. They told him battery needed to replaced, sold him a new battery at a cost of $141, and took his 1 week old battery away with them.

Complaints to AAA supervisor John # ** fell on deaf ears, who stated this is "buyer's remorse." Supervisor claims battery failed testing according to their records, despite the fact that the original white copy receipt has a blank area where failed battery test code should be written. AAA is ripping off old people - shame on them!

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AAA Battery Replacement Consumer Reviews
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

OAKLAND, CALIFORNIA -- 1/21/2016. Bad idea to purchase AAA battery, because not AAA. Read the warranty:

  • Club Assist has no affiliation to AAA!
  • Free replacement inside warranty period, BUT you have to pay (more $) for removal and reinstallation, (what- a service call, guy, truck, tools, labor?).
  • you must take car to authorized service provider for test/replace! (tow?)
  • Removing battery voids warranty (makes no sense as it has a serial #).
  • New battery is guaranteed only for the remainder from the original purchase date! (w/ only 5 months left?)

I am 2 1/2 years into my 36 month battery for $110, now dead, and they need more money, I may put AAA through the hassle of coming out etc., but am sure to be headed to car parts store to put in a real battery and avoid any grief or time wasted, or good money after bad, as documented here by others.

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Second AAA Battery in Two Months
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEAL BEACH, CALIFORNIA -- October, my car wouldn't start. I called AAA (I have been a happy member for 31 years). They tested the battery and alternator, even gave me the print out. I got a new battery from them on the spot and on my way in 20 minutes. December, my car wouldn't start, called AAA. I showed them the paperwork that my battery was only 2 months old. They jumped it, it started and he said all was well. I asked them to run the test and it came back replace battery. The driver looked shocked, he had one in his truck, lucky, not really.

My battery light is on again and my auto repair guy said this morning the battery needs to be replaced. I am not happy. I agree with all the other reviews, DO NOT BUY A BATTERY FROM AAA! I will not be buying an AAA battery again and I have two friends that had the same issue.

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Cancelled AAA After 22 Years! Battery Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORANGE COUNTY, CALIFORNIA -- I have had AAA Plus for 22 years for 4 family members. In May of 2011 I had a AAA battery installed in one of my cars. In May of 2013, it failed and AAA came out and replaced it. I was so impressed that I have had AAA batteries installed in my daughter's car and our RV since then. On 11/22/15, the same battery needed to be jumped by AAA at the grocery store.

My wife drove the car home and on 11/25/15 it was dead in our garage (3 days later). I called for service and they told me over the phone that it was under warranty. The AAA driver arrived, jumped the battery and run tests, the charging system showed no problems. The driver then told me that the battery was too low to be tested, so while he got it running he said that it needed to be driven to a AAA approved auto repair facility to be charged for 8 hours and then tested. What!

The charging system was fine as my receipt says, I can't take the time right now (while the car is running) to drive it to a AAA repair ship. I removed the battery myself, drove it to Pep Boys, they tested it, it was bad, bought a new battery installed it. Called AAA and asked for a supervisor. I asked Aldo if the battery policy has changed, he said no, policy was followed.

Now I feel real foolish with AAA batteries in my two other cars. Called AAA and canceled service. After reviewing so many complaint sites for AAA and being so surprised, I didn't know of so many of these battery issues concerning AAA.

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1.7 out of 5, based on 73 ratings and
85 reviews & complaints.
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AAA
1000 AAA Dr.
Heathrow, FL 32746
407-444-7000 (ph)
www.aaa.com
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