LONG BEACH, CALIFORNIA -- My battery died this week, the three year warranty is up Feb/2017. After getting battery jumped, I took truck to the AAA service center. Was told battery fine, needs to be charged or driven for at least an hour, which I did drive almost two hours.
Battery dead again this morning... I called Triple A, was told if I take to an Auto Zone, etc... and get proof of battery being bad, it would be swapped out. So I did... took 2 photos of meter saying "bad battery", called Triple A before having a friend take me. Was NOT going to put battery back in, get jumped and then drive there. Thought it would be an easy swap.
NOPE told I was giving misinformation... they NEVER tell customers to go to a different auto service and plus, they had no record of me having bought it!! So frustrating!! I told her I am doing what many others have done... put in a different battery and write a BAD review!!!
HONOLULU, HAWAII -- My neighbor and friend had a battery fail and called AAA to have them replace the failed battery. The service person put in a battery but it turned out it was used and failed. My friend had to open the store he works with so he had gone out to make sure the battery was working. He called AAA and found out that this was not a new battery because they only had a used on hand. He was understandably upset and told them he had to open the store he works for and needed to go early in the morning. This meant he had to get up at 5:00 a.m. to keep calling to try to get a service person out to give him the new battery.
I find this action fraudulent and extremely careless. A total lack of truth about the condition of the battery they replaced and a lack of regard for the need for this person to be up and going to his work and delayed due to their action. AAA charges a lot of money for not a lot of service.
MID ATLANTIC, NEW JERSEY -- BUNCH OF CROOKS! FALSE ADVERTISING. Absolutely appalled at the lack of service and relentless up-selling I just received. My car battery died on Thursday, and I knew I needed a new one. My insurance is wonderful and provides free jumps, towing, lockout service, etc. All the things that come in a basic AAA membership service, which is why I don't need a membership w/AAA. I was planning on calling my insurance for a free jump, then driving my car to a local auto shop for a battery replacement.
My dad suggested I look into a mobile battery replacement service, and after a quick online search, AAA mobile battery replacement was the first I found, claiming $135 for non members. Seems good enough, slightly more expensive than my auto shop, but way more convenient.. so I called yesterday to see if I could set up an appointment for today, explained I'm not a member and did not want to become one, etc. The representative with whom I spoke told me to call back today and they would be happy to dispatch someone to my location today.
Called today (on hold forever), to be told the service is only for members, at which point I explained to the representative that the person with whom I spoke yesterday said it's not a problem if I'm not a member. Today's representative said that yesterday's representative must have been mistaken, but “If you purchase a membership with me I'd be happy to set up a battery replacement.” ARE YOU KIDDING?
I told her, “I'm literally LOOKING at the AAA website which clearly states on more than one page that the cost is $135 for non-members, and $110 for members. I want the $135 price, since I'm not paying $72 for the privilege of a battery replacement when my insurance covers all of the other supposed roadside benefits that AAA offers!” She again told me I am mistaken, so I said, “Perhaps you can transfer me to someone else.” She said, “Please hold and I'll try to get a supervisor.” (on hold again for forever)
She comes back saying that they can get a mobile battery replacement sent to me, but that it would cost way more than $135, maybe even over $200, and wouldn't I like to sign up for a membership for a discount on the battery service and she would even take $10 off the yearly membership cost!
I once again reiterated that my (non-thief) insurance company has all the roadside perks of AA (sans battery replacement) for free. This conversations dragged on entirely too long. So apparently now someone is supposed to come to my house in the next 90 minutes but are first supposed to call me to confirm a price since AAA was unable to do it since I wasn't a member.
At this point, I am so fed up that I am quite close to scrapping it and getting a jump and driving to my local auto shop, but I'm interested to hear what this “non member cost” now will be. I AM SO FRUSTRATED at the poor service given to me as a non-member – honestly, should you be trying to get customers??? With how poorly I was just treated without yet giving you my money, I'd hate to see how you treat those poor souls who have already committed to a year of your nonsense!
Not to mention the ridiculous false advertising ALL OVER YOUR WEBSITE. For a company that supposedly prides itself on its longstanding, fabulous reputation, you should be ashamed. I am proud to say I never have been, nor ever will be, a member of your elite club. UPDATE -- Service has been cancelled due to it costing a MINIMUM OF $190!!!!! MINIMUM!!! They could POSSIBLY charge me more upon arrival!!! Why even both posting a price on your site???
LARGO, FLORIDA -- On May 26, 2014, I purchased a battery from AAA after calling for roadside assistance to jump-start my wife's Mercedes 2010 S550. The battery worked fine until this past Monday, Nov 23, 2015. Call AAA and an hour and a half later, an employee came to our house. He jump-started the vehicle and tested the battery which he claimed passed with a .73A.
Car was driven about ten miles with one stop and back home. Two hours later battery was dead. Called several times and dispatchers and supervisors said there was something wrong with the as the battery passed. About 6 pm on the 23rd, another employee came out and jump started the car. He instructed me to drive car for 15 to 20 minutes and if the car started the next morning, to bring it in to their repair/battery facility. On Tues, Nov 24th, the car started and I brought it in to the AAA station.
I spoke with the owner and he explained that his hands were tied because AAA provides the testers which are set to pass batteries that should be replaced. He also told me that although most batteries fail within the warranty period, AAA Michigan warned him that he has to keep his replacement rate below 11% or he'll lose his franchise. It is noted on AAA battery test strip that "The Average Battery Life in this Region is 23-26 Months." Why would AAA provide a full replacement warranty for 36 month if they know the average battery won't last that long? It is because there is an intent to deny 90% of the claims.
After being denied the replacement battery, the car was brought to our Mercedes-certified mechanic. The battery was tested properly and it failed the load test for that car. The battery had to be replaced. Also noteworthy is that although the AAA battery was the proper size, it was a lead acid battery, but not an AGM battery used by Mercedes Benz.
It is unbelievable that AAA hasn't had a class action suit brought against for this false and deceptive practice. All you have to do is read the negative reviews to know AAA is scamming the public. What about the Attorney Generals office? If enough letters are written, perhaps that office will take action.
CHERRY HILL, NEW JERSEY -- AAA Member for decades. Ecstatic about their new battery truck that comes to your house and replaces your car battery for about the same price as a Sears DieHard, which I've also used for decades. Battery dies within one year. AAA tech comes to house, tells me there's something wrong with my car. Dealer charges $90 for diagnostics to tell me the battery is dead as a doornail. AAA goes to dealer to replace battery. Car runs fine. When this battery dies - I'm going back to DieHard at Sears. I hope it's not this year, but I bet it will be. I love AAA - will not buy their batteries again. Absolute crap. I don't buy crap.
WEST CHESTER, PENNSYLVANIA -- AAA battery sucks. AAA replaced with a new battery on 1/9/2014 and then series of problems started. Daily when I park the car and take in the next morning the battery is dead. Called multiple times for inspecting the battery and always they were specifying there is some issue with car which is draining the battery overnight. I had to take to several service centers and spent more bucks for diagnosis but keep ending there was no issue with car.
Finally took to an auto electric shop. They diagnosed and concluded it was the battery issue. After that as well AAA came, ran some test on the battery and said battery is good. My auto electric service person explained what was the issue but the AAA person came said the battery can't be replaced. To prove the theory of diagnosis done by auto electric shop they gave a temporary battery. Next day there wasn't an issue with car and Car started as usual. Then called AAA and explained what I did. AAA said first of all the battery installed by them shouldn't be removed and that voids the warranty.
Warranty is always for the battery and not for the installation. I kept explaining them but AAA wasn't able to listen to me and said they can't do anything with this. I will never opt battery service from AAA. It is a waste of time and money. Warranty is just a piece of information on paper and they just try to find fault to see how they shouldn't replace the battery.
SARASOTA, FLORIDA -- On Monday, March 10, at 3:30PM the AAA service person from Sam's Towing Company at 2525- 17th Street, Sarasota, jump started my car, a 2006 Toyota Avalon still under guarantee, and told me the battery had a bad cell and would not take a charge. He also said if I turned car off it would not start again, but he could install a new battery for $124. I decided to go to dealer since car was under guarantee but asked him for his name and business card. He offered neither and said I could just call AAA to get a new battery. This technician also told me not to turn off the ignition, put fear into my mind that the car might quit and wouldn't start again.
After 2 hours at the Toyota dealer, their tests indicated no problem with the battery or charging system. (I have their print-out from GETTEL Toyota at 6423 l4th St. west, Bradenton, Fl 34207 stating the battery and charging system checked out perfectly with no defects at all). The car was a one-owner 2006 Avalon, with 23,000 mi. on it.
I and/or my deceased husband have been a AAA member for 25 yrs. Because I am a widow I rely on my membership for security and help--NOT TO BE TAKEN ADVANTAGE OF BY SOME LOW LIFE OPPORTUNIST. I think the stress this technician caused me is more than enough for AAA to investigate this incident, and remove them from your accredited list of service providers. Too bad they can't put the lowlife in jail!
When I telephoned AAA l-800-222-4357, my Amherst, NY home club, ** answered the call. I gave her my membership no. and said my battery was dead and the car would not start. She asked for my location and I told her I was in a parking lot at Sarasota Orthopedic Associates at 2750 Bahia Vista St., Suite l00, Sarasota, Florida 34239, phone no. **. She said she would call Sarasota w/ location and asked for my phone no. where I can be reached. I gave her my cell no. **.
Then a call came into my cell about 5 min. later saying a service truck would arrive within 40 min. to an hour. Ten min. later another call to me and voice said truck would be there to jump battery in 25 min. and to have my AAA card available.
ON TUESDAY, MARCH 11th--approx. 11 a.m., I telephoned the Amherst, N.Y. home club offices at 716-633-8363 and filed a complaint with supervisor **. She said she would follow up my complaint with correspondence to Sarasota office in Florida and would send me a copy of faxes and or letters. She also said she would take the service call off of my AAA card calls.
I then called the Sarasota AAA Auto club South on Bee Ridge Rd., @ 941-929-2299 and said I wanted to file a complaint. They transferred me to **, dispatch-call-taker, who after hearing about the dead battery, bad cell test and new battery sale, forwarded my call to the complaint dept. mgr., **, at ext. **. ** assured me she would either call me or I was to call her next week, Mon. through Thurs. 8am to 6pm to follow up on what AAA is doing about this attempted RIPOFF.
On Wed. Mar.19th I talked with ** in the St Petersburg, Fl office who had already contacted the station owner who had a lame excuse saying that the tester was "not working properly" and the instrument only read "error". (If that was true why didn't he tell me that rather than trying to rip me off for a new battery?) ** also reported this to her supervisor who said he had been on the phone earlier in the day (one week and a day after the attempted ripoff) with the owner of the service station who said the machine would not print out anything but it did read error. Please let me know if AAA is doing anything about my complaint.
LYNN, MASSACHUSETTS -- The tech for the service call was very friendly and knowledgeable. He was prompt and did the battery replacement after it was determined the battery needed to be replaced. The young man was an asset to the service call. I will not hesitate to call AAA for service again.
PHOENIX, ARIZONA -- On 9/1/2013 I drove to Flagstaff, AZ to visit my son that goes to NAU. I drove to his work at the Courtyard Marriott and talk to my son. When I went to leave I started the car and went to back up, and the car stopped. Tried to start again, and would not start. I call AAA roadside assistance and they sent out a AAA Flagstaff Battery, because I have a AAA battery. The serviceman ** want to jump car to get out of drive. Asked for me to open hood, advised battery in trunk. Said has connections under hood also, so he hook battery cables to connections under hood.
When he told me to start the car, my door locks when up & down and my dashboard start flashing and making sounds/alarms when it started, but when I put in drive it stopped again. He then hooked battery charger to battery itself in trunk. Did test said alternator was bad. So had towed to Seven Day Auto to get alternator replace.
They inform me before work started that I had a engine light on, and key not on, and should not be there. They replaced the alternator and advised me that my computer to car was damaged and that they suspected that when car was jump he had cables wrong and did a reversed polarity on my battery that damaged the CPU on my car.
Put in new alternator, but could not get any reading on CPU. I could drive the car, but there was no reading on transmissions or anything else, would drive in 2nd gear, but no speedometer, air, etc. I drove back to Phoenix and put in complaint with AAA complaint ref # ** Chevy Cobalt, had a ** working with me, would not give me a rental because battery company sub contracted and was denying they were at fault. Had AAA recommend Kelly Clark East to take car to for an cost for repairs on car, they recommended Courtesy Chevrolet, because dealership would have to reprogram CPU.
I took to Courtesy on 9/7/2013 they verified computer damaged, and also agreed that there had been a reversed polarity done on battery. Have submitted all paper work, Seven Day Auto & Courtesy Chevrolet have submitted their paper work to AAA. I had to get a rental car on 9/7/2013 and returned it on 9/14/2013 because could not afford it.
On 9/12/13 was told I would be contacted by 9/13/2013 with answer. Have had no response, called on 9/16/2013 and was told ** was in charge of it now, have left multiple messages and have no response still since 9/12/2013. This is causing a lot of stress on me, I have anxiety problems and also afraid of losing my job, because I have no transportation and medical issues causing me to miss work.