MIAMI, FLORIDA -- Triple AAA sold me a bad battery which died after one year. After 3 hours of testing and confirming the battery was bad, they did replace it based on the warranty. So now the replacement battery went bad after 6 months, I am now wasting more time arguing with triple AAA about replacing it. Do not buy triple AAA car batteries.
SANTA BARBARA, CALIFORNIA -- Two year old battery failed to start car. Called AAA at 4:20 PM, they arrived exactly 2 hours later. I was in a major park - gave them the cross street, they refused to come out on first call because the park was too large. It has 2 small parking lots on the same street. Auto club guy tested battery - told me to run engine for 30 minutes and take it to AAA shop to be charged. Two year old battery is a piece of junk.
SAN RAMON CA -- I bought a battery during an emergent situation. Was a little iffy about purchasing on the spot but was convinced by the representative talking about a 3 year replacement warranty. WELL battery sure died enough times to earn me another. Instead they insisted on jump starting me and "testing" the battery sending me on my way to the point that it made me switch insurance all together. Lots of money for not a lot of service.
HEATHROW, FLORIDA -- I purchased a AAA battery on a service call two years ago. Yesterday I had to call AAA because the battery failed in a supermarket parking lot. Service representative jump started my car, conducted some tests and told me though the battery was severely discharged it tested ok. I went home - put a charger on it - but still had same problem. The service representative obviously did not want to honor my warranty (3 year free replacement).
I took the car to Goodyear service center where we found loose terminal in the battery - leaking acid. I replaced the AAA pos with a Goodyear battery where I know the warranty is good. AAA has you in a vulnerable position during a service call. They sell you garbage at a premium price and should be investigated. BUYER BEWARE.
BOCA RATON, FLORIDA -- Bought battery from AAA Aug. 2015 because battery test failed. Paid top dollar. AAA contracts from Interstate Towing. Warranty supposed to cover full replacement costs. Nov. 1 (little over a year old battery) car wouldn't start. AAA came out and started car, told me to let it run 1/2 hr and drive around the block and if it didn't start, to call and they would replace the battery. Guess what? NO sound at all, not even clicking sound.
Called AAA again and was told there was no charge for battery, installation, no prorating, etc. Interstate came out, tested battery, and told me the warranty was void because the mileage was too low. Had to drive the car at least 10-15 thousand miles per yr. I am retired and didn't even drive the car that much when I was working! Went ahead and bought a battery from nearby auto parts store (same warranty but no mileage requirements). Called the supervisor, (name recorded in my file), and she said I will not be charged for the 2 service calls but nothing else they could do as they contract with Interstate, which tells me the subcontractor sells inferior batteries. Very disappointed.
I purchased a AAA battery less than 2 yrs ago after being told by a AAA roadside service representative that if I purchase a "AAA BATTERY" I would no longer have to worry about having a dead battery and if anything went wrong with the battery, AAA would replace it, no questions asked. Well, I paid over $120.00 and thought I was getting a good deal, until...on March 2, 2016, I went to pick up my car a day after being released from the ER (legally blind), I found out my battery was dead.
I called AAA for help, they sent a battery tech who was able to jump start my car and told me I would have to get it charged somewhere, and that was it! I explained to him that I was promised it would be replaced free if there was ever a problem, "and you're telling me that I need to look for a place that will charge it?" They told me they rarely replace batteries and their tester hardly ever shows the battery as being dead or bad. I am now realizing that their testers are rigged to avoid replacing their batteries that are under warranty and fail within the 36 month period, when it should be replaced for free!
This scam I will be reported to Consumer Affairs and the BBB. I now realize after 4 calls to AAA in 5 days (1 call I waited over 1 hour and they never showed up Or called), and after keeping the car running for an hour as the AAA rep suggested, trying to recharge the battery on my own, I am still without my car and instead left with a battery that will not charge enough to start my car. All they can tell me is they will send someone out again to check my battery...(with their fixed tester?). No thanks.
LARGO, FLORIDA -- On May 26, 2014, I purchased a battery from AAA after calling for roadside assistance to jump-start my wife's Mercedes 2010 S550. The battery worked fine until this past Monday, Nov 23, 2015. Call AAA and an hour and a half later, an employee came to our house. He jump-started the vehicle and tested the battery which he claimed passed with a .73A.
Car was driven about ten miles with one stop and back home. Two hours later battery was dead. Called several times and dispatchers and supervisors said there was something wrong with the as the battery passed. About 6 pm on the 23rd, another employee came out and jump started the car. He instructed me to drive car for 15 to 20 minutes and if the car started the next morning, to bring it in to their repair/battery facility. On Tues, Nov 24th, the car started and I brought it in to the AAA station.
I spoke with the owner and he explained that his hands were tied because AAA provides the testers which are set to pass batteries that should be replaced. He also told me that although most batteries fail within the warranty period, AAA Michigan warned him that he has to keep his replacement rate below 11% or he'll lose his franchise. It is noted on AAA battery test strip that "The Average Battery Life in this Region is 23-26 Months." Why would AAA provide a full replacement warranty for 36 month if they know the average battery won't last that long? It is because there is an intent to deny 90% of the claims.
After being denied the replacement battery, the car was brought to our Mercedes-certified mechanic. The battery was tested properly and it failed the load test for that car. The battery had to be replaced. Also noteworthy is that although the AAA battery was the proper size, it was a lead acid battery, but not an AGM battery used by Mercedes Benz.
It is unbelievable that AAA hasn't had a class action suit brought against for this false and deceptive practice. All you have to do is read the negative reviews to know AAA is scamming the public. What about the Attorney Generals office? If enough letters are written, perhaps that office will take action.
NEW YORK, NEW YORK -- About 1 1/2 years ago, I bought a relatively expensive AAA battery because of the 3 year warranty that was included with the purchase. Unfortunately, it has been impossible to get AAA to honor this warranty. I called them on Sunday to jump the battery and bring a battery tester because I have been having battery trouble for a while and have had to jump the battery a number of times already. The person came, tested the battery, and said it needed to be replaced based on the results.
However, as he didn't have one on him, he suggested I take care of a different problem with the car and, once that was fixed, someone would come back with a battery. Two days later, I called AAA to follow up. I tell them that I have the failed battery report from the previous call and would like someone to come down to replace the battery. AAA sent another mechanic, and when he came, he said that because he was unable to jump the battery, the car would have to be towed to the station to see if they would be able to jump it there and test it again.
The person at the AAA call station said that this made no sense and that the person on Sunday should have replaced it. After sitting on hold with AAA for an hour, they sent a different person to try to jump it. He jumped it but refused to replace the battery because he claimed that there was a drain issue on the car.
After waiting on hold for another hour, I finally spoke to a manager who told me that AAA won't be able to accurately test the battery until the claimed drainage issue was resolved which no one until then had told me. He told me that he would put a note on the account to have one of their own people from Brooklyn come to test the battery in the morning if their claimed drain issue had been resolved.
That night, I brought the car to a mechanic who gave me a letter stating that there is now no drainage issue with the car. However, much to my surprise, when I called AAA in the morning, the manager from the previous night had never put any note on the case log. And, as a result, I'm still without a working battery and without an honored warranty. What a complete waste of three hours!
ALISO VIEJO, CALIFORNIA -- This is the first negative review I have ever had to write, and hate to do it. But this is deserved. I have been a AAA member for decades, and have a gold membership card with my daughter as co-member. My daughter, who is a college student purchased a new battery from AAA Battery Service because she was stranded and needed a new battery. The batteries came with a 6-year warranty, and a three-year free replacement so she thought it was a good deal. Only one problem, they don't honor the free replacement.
After two years the battery would not hold a charge. I jump started the battery with my car and drove it into my garage to do a brake job. I checked that the alternator was charging the battery correctly and it was putting out 14.25 volts. I had the battery on a charger all morning. It would not hold a charge for more than two hours. There was nothing drawing current from the battery but for about 50 to 70 milliamps when I checked. Totally normal.
I called AAA Roadside Assistance and told them I had a bad battery that my daughter purchased from AAA Battery Service two years ago. I told them it needed to be replaced because it would not hold a charge. They said they would send someone with a replacement battery. Thirty minutes later a tow truck shows up and wants to jump start the car. They totally botched the call. The nice tow truck operator called their HQ to have a battery delivered and said they would be over in 20 minutes. Four hours later and still nobody had shown up. I called again and finally 30 minutes later someone came by and "tested" the battery.
Even though the battery had been charging all day, he said I needed to charge the battery. Hmmm... You think maybe it's bad? He said to drive it for about 30 to 60 minutes to let it charge. Then to take it to an "official" free charging location to have the battery charged before they would even consider replacing it for free. Really? Ludicrous!
Fine, I needed to road test the car after replacing all the brakes anyway. Drove for an hour on the highway and parked the car. Next day, dead again. I shouldn't have to jump through all these hoops to get a "free" replacement battery for a junk battery. I have never had a battery last only two years in my life.
The next day I took the car to Autozone. They even tested it and the alternator and clearly stated it was a bad battery. I bought a new battery and it has been fine for two weeks. Guess what? No more battery problems! I'm cancelling my membership at the end of this year. Auto Club of Southern California.
PHILADELPHIA -- I bought a AAA battery on April 24 2016. From April 24 until June 29 the car repeatedly failed to start. I had two jump starts but it did not hold charge. I called AAA and asked for a refund of my $144. My mechanic tested the battery and said it was just a bad one -- he replaced it. But AAA has refused to refund my money -- they say they would give me another battery, but I don't want one from AAA. I have learned that they have a terrible reputation for selling substandard batteries. They used to be good but are now not service oriented.