MODESTO, CALIFORNIA -- Have been a faithful AAA member since 1974. Recently, needed a jump start due to weak battery. Tech told me battery needed to be replaced. So rather than going to Lexus for one of their 7-year warranty batteries, I believed the technician from Scenic Towing who stated he could replace the battery right now with a new AAA battery (2 year warranty).
This was in Oct 2010. Well in Mar 2011, I again had problems with the (new?) AAA battery. Again got a jump start, drove down the street 1/2 mile and battery went DEAD. Called AAA again to tow me to Lexus, where I got a "good" battery. Lexus checked it out and found the battery dead. Went to Scenic Towing for a refund. I was told by the manager that only AAA batteries could be used, they would not refund money ($120) and stated I broke the contract because their battery was removed. I tried to complain to AAA, and they said I had signed the contract and refused to call me back further. This is a real RIP-OFF. My instincts told me that AAA is no longer to be trusted. I will be cancelling insurance also.
I am shocked by the attitude, the arrogance and the failure of the leadership to take responsibility for their defective batteries. AAA supplied me with a new battery a year ago warranted for 3 years. As these are low quality, the car would not start and they send me an agent who started the car and lectured me about the maintenance of the battery. The same day the car will not start and another honest guy came and informed me that we cannot replace the battery as the AAA might refuse to pay for it. He asked me to take the car to Honda to examine if there is other problems. Third time it would not start but this time I took it to Honda who did a service for the car and a certificate that the battery is defective.
I called the AAA and the guy came and indicated in the first instance that this type of batteries should not be used by Honda Hybrid but he phoned his boss and came to the conclusion that they cannot replace the battery. The AAA should not have gone in business with questionable credibility to its customers. Also they should review their policies that resulted in such big failure, that I doubt it could happen in small battery shop!!!!
SANTA ANA -- The warranty on these batteries is a scam. My car died and AAA towed the car to my auto shop. The battery was completely dead with acid leaking out of it. The only way my mechanic could get it into the garage was to put in a battery temporarily. But because he took out the piece of crap from AAA, the warranty was "voided" conveniently. Turns out, by the way, the lousy battery likely caused the alternator to go bad. So I'm out $550 total. Thanks, AAA -- I won't be renewing my membership for years to come. But you won't have to payout the $25 it probably cost you to supply those batteries made from old dog food cans. Smart business!
FONTANA, CALIFORNIA -- I obtained a battery from AAA in late 2008. The battery installation was $124.49. Now at the beginning of 2010 I am having problems with this battery and it is not the first time. This time after 2 days of not driving my car it did not start. It only started after a cable boost from my neighbor. I called the place that installed the battery and they told me I could come in to get a replacement. Then I get there and find out that the driver was out and they had to do a diagnostic test first to show that the battery was bad. I was told the driver would return in about one-half hour.
When I returned about one-hour later the driver was still unavailable and they said they would come to my residence when they could. The battery tested good but there NO problems with the drain test, the starter test or the charging system test. When I raised heck with AAA I was told that another person would come out and do a second test. Well it has been at least double the time it usually takes them to arrive and I am still waiting. I suspect this battery is borderline. I will probably go some place else. Why throw good time and money after bad?
I purchased AAA battery a little over a year ago when I stuck with stalled car paying almost 3 times of regular price. The AAA serviceman had told me that there will be 3 years warranty service regardless if I remain AAA member or not during that period. My car sat in the garage for about 3 weeks and when I need to go for a job interview, car would not start because battery was dead.
I called AAA battery warranty service that was on the battery. I spoke to a lady and she connected me to local West Hills, CA AAA office. The lady refused to send serviceman because I refused to pay for warranty service. I asked her why do I have to pay if the battery is UNDER WARRANTY? She said the warranty service is only for AAA member. What a twist? They charge almost 3 times higher price for the battery and do not provide warranty service to non-member.
NORTH HOLLYWOOD, CALIFORNIA -- My battery died outside of a Ralphs Supermarket in North Hollywood. Triple AAA was there in 5 minutes and had me up and running. The Triple AAA guy told me that if I get home and my battery doesn't restart in the morning then to call him and he will deliver a Triple AAA battery. Sure enough, my car didn't start again, and so I called the guy. He was there on time and installed my new battery for a total of $108 dollars. Not a bad price, especially for a home delivery. I am very happy with the service from Triple AAA.