CHARLOTTESVILLE, VIRGINIA -- I have been a longtime loyal AAA member. I replaced my 2007 SAAB battery which died in 2011 with a battery provided by AAA. It died in 2013 and then again in 2015. I called AAA and spoke to the call center. The call center said I would get a new battery and it would not cost me. I said I wanted to get a better battery for my car so my complaint was filed with customer service. I was promised a call back by Thursday or Friday which was about 2-3 days later so I waited and borrowed a friend's car.
By Friday evening customer service had still not called me back so I called back to the service center to see if I could speak to anyone. I was told that they would call me. Now, I had been without my car for a few days so I had a new battery installed by AAA under reservation of rights that I would request a refund and a new battery of my choice. Again I was assured that was the best option since AAA customer service had not called.
Finally, customer service called and would not replace the battery with a credit so I could buy a new battery. I am dissatisfied with AAA. I am looking for other folks who have been involved with AAA battery replacement program within the last 5 years and feel that their battery replacement service and AAA consumer service was not satisfactory.
LONG BEACH, CALIFORNIA -- My battery died this week, the three year warranty is up Feb/2017. After getting battery jumped, I took truck to the AAA service center. Was told battery fine, needs to be charged or driven for at least an hour, which I did drive almost two hours.
Battery dead again this morning... I called Triple A, was told if I take to an Auto Zone, etc... and get proof of battery being bad, it would be swapped out. So I did... took 2 photos of meter saying "bad battery", called Triple A before having a friend take me. Was NOT going to put battery back in, get jumped and then drive there. Thought it would be an easy swap.
NOPE told I was giving misinformation... they NEVER tell customers to go to a different auto service and plus, they had no record of me having bought it!! So frustrating!! I told her I am doing what many others have done... put in a different battery and write a BAD review!!!
HONOLULU, HAWAII -- My neighbor and friend had a battery fail and called AAA to have them replace the failed battery. The service person put in a battery but it turned out it was used and failed. My friend had to open the store he works with so he had gone out to make sure the battery was working. He called AAA and found out that this was not a new battery because they only had a used on hand. He was understandably upset and told them he had to open the store he works for and needed to go early in the morning. This meant he had to get up at 5:00 a.m. to keep calling to try to get a service person out to give him the new battery.
I find this action fraudulent and extremely careless. A total lack of truth about the condition of the battery they replaced and a lack of regard for the need for this person to be up and going to his work and delayed due to their action. AAA charges a lot of money for not a lot of service.
MID ATLANTIC, NEW JERSEY -- BUNCH OF CROOKS! FALSE ADVERTISING. Absolutely appalled at the lack of service and relentless up-selling I just received. My car battery died on Thursday, and I knew I needed a new one. My insurance is wonderful and provides free jumps, towing, lockout service, etc. All the things that come in a basic AAA membership service, which is why I don't need a membership w/AAA. I was planning on calling my insurance for a free jump, then driving my car to a local auto shop for a battery replacement.
My dad suggested I look into a mobile battery replacement service, and after a quick online search, AAA mobile battery replacement was the first I found, claiming $135 for non members. Seems good enough, slightly more expensive than my auto shop, but way more convenient.. so I called yesterday to see if I could set up an appointment for today, explained I'm not a member and did not want to become one, etc. The representative with whom I spoke told me to call back today and they would be happy to dispatch someone to my location today.
Called today (on hold forever), to be told the service is only for members, at which point I explained to the representative that the person with whom I spoke yesterday said it's not a problem if I'm not a member. Today's representative said that yesterday's representative must have been mistaken, but “If you purchase a membership with me I'd be happy to set up a battery replacement.” ARE YOU KIDDING?
I told her, “I'm literally LOOKING at the AAA website which clearly states on more than one page that the cost is $135 for non-members, and $110 for members. I want the $135 price, since I'm not paying $72 for the privilege of a battery replacement when my insurance covers all of the other supposed roadside benefits that AAA offers!” She again told me I am mistaken, so I said, “Perhaps you can transfer me to someone else.” She said, “Please hold and I'll try to get a supervisor.” (on hold again for forever)
She comes back saying that they can get a mobile battery replacement sent to me, but that it would cost way more than $135, maybe even over $200, and wouldn't I like to sign up for a membership for a discount on the battery service and she would even take $10 off the yearly membership cost!
I once again reiterated that my (non-thief) insurance company has all the roadside perks of AA (sans battery replacement) for free. This conversations dragged on entirely too long. So apparently now someone is supposed to come to my house in the next 90 minutes but are first supposed to call me to confirm a price since AAA was unable to do it since I wasn't a member.
At this point, I am so fed up that I am quite close to scrapping it and getting a jump and driving to my local auto shop, but I'm interested to hear what this “non member cost” now will be. I AM SO FRUSTRATED at the poor service given to me as a non-member – honestly, should you be trying to get customers??? With how poorly I was just treated without yet giving you my money, I'd hate to see how you treat those poor souls who have already committed to a year of your nonsense!
Not to mention the ridiculous false advertising ALL OVER YOUR WEBSITE. For a company that supposedly prides itself on its longstanding, fabulous reputation, you should be ashamed. I am proud to say I never have been, nor ever will be, a member of your elite club. UPDATE -- Service has been cancelled due to it costing a MINIMUM OF $190!!!!! MINIMUM!!! They could POSSIBLY charge me more upon arrival!!! Why even both posting a price on your site???
WEST CHESTER, PENNSYLVANIA -- AAA battery sucks. AAA replaced with a new battery on 1/9/2014 and then series of problems started. Daily when I park the car and take in the next morning the battery is dead. Called multiple times for inspecting the battery and always they were specifying there is some issue with car which is draining the battery overnight. I had to take to several service centers and spent more bucks for diagnosis but keep ending there was no issue with car.
Finally took to an auto electric shop. They diagnosed and concluded it was the battery issue. After that as well AAA came, ran some test on the battery and said battery is good. My auto electric service person explained what was the issue but the AAA person came said the battery can't be replaced. To prove the theory of diagnosis done by auto electric shop they gave a temporary battery. Next day there wasn't an issue with car and Car started as usual. Then called AAA and explained what I did. AAA said first of all the battery installed by them shouldn't be removed and that voids the warranty.
Warranty is always for the battery and not for the installation. I kept explaining them but AAA wasn't able to listen to me and said they can't do anything with this. I will never opt battery service from AAA. It is a waste of time and money. Warranty is just a piece of information on paper and they just try to find fault to see how they shouldn't replace the battery.
SARASOTA, FLORIDA -- On Monday, March 10, at 3:30PM the AAA service person from Sam's Towing Company at 2525- 17th Street, Sarasota, jump started my car, a 2006 Toyota Avalon still under guarantee, and told me the battery had a bad cell and would not take a charge. He also said if I turned car off it would not start again, but he could install a new battery for $124. I decided to go to dealer since car was under guarantee but asked him for his name and business card. He offered neither and said I could just call AAA to get a new battery. This technician also told me not to turn off the ignition, put fear into my mind that the car might quit and wouldn't start again.
After 2 hours at the Toyota dealer, their tests indicated no problem with the battery or charging system. (I have their print-out from GETTEL Toyota at 6423 l4th St. west, Bradenton, Fl 34207 stating the battery and charging system checked out perfectly with no defects at all). The car was a one-owner 2006 Avalon, with 23,000 mi. on it.
I and/or my deceased husband have been a AAA member for 25 yrs. Because I am a widow I rely on my membership for security and help--NOT TO BE TAKEN ADVANTAGE OF BY SOME LOW LIFE OPPORTUNIST. I think the stress this technician caused me is more than enough for AAA to investigate this incident, and remove them from your accredited list of service providers. Too bad they can't put the lowlife in jail!
When I telephoned AAA l-800-222-4357, my Amherst, NY home club, ** answered the call. I gave her my membership no. and said my battery was dead and the car would not start. She asked for my location and I told her I was in a parking lot at Sarasota Orthopedic Associates at 2750 Bahia Vista St., Suite l00, Sarasota, Florida 34239, phone no. **. She said she would call Sarasota w/ location and asked for my phone no. where I can be reached. I gave her my cell no. **.
Then a call came into my cell about 5 min. later saying a service truck would arrive within 40 min. to an hour. Ten min. later another call to me and voice said truck would be there to jump battery in 25 min. and to have my AAA card available.
ON TUESDAY, MARCH 11th--approx. 11 a.m., I telephoned the Amherst, N.Y. home club offices at 716-633-8363 and filed a complaint with supervisor **. She said she would follow up my complaint with correspondence to Sarasota office in Florida and would send me a copy of faxes and or letters. She also said she would take the service call off of my AAA card calls.
I then called the Sarasota AAA Auto club South on Bee Ridge Rd., @ 941-929-2299 and said I wanted to file a complaint. They transferred me to **, dispatch-call-taker, who after hearing about the dead battery, bad cell test and new battery sale, forwarded my call to the complaint dept. mgr., **, at ext. **. ** assured me she would either call me or I was to call her next week, Mon. through Thurs. 8am to 6pm to follow up on what AAA is doing about this attempted RIPOFF.
On Wed. Mar.19th I talked with ** in the St Petersburg, Fl office who had already contacted the station owner who had a lame excuse saying that the tester was "not working properly" and the instrument only read "error". (If that was true why didn't he tell me that rather than trying to rip me off for a new battery?) ** also reported this to her supervisor who said he had been on the phone earlier in the day (one week and a day after the attempted ripoff) with the owner of the service station who said the machine would not print out anything but it did read error. Please let me know if AAA is doing anything about my complaint.
LYNN, MASSACHUSETTS -- The tech for the service call was very friendly and knowledgeable. He was prompt and did the battery replacement after it was determined the battery needed to be replaced. The young man was an asset to the service call. I will not hesitate to call AAA for service again.
PHOENIX, ARIZONA -- On 9/1/2013 I drove to Flagstaff, AZ to visit my son that goes to NAU. I drove to his work at the Courtyard Marriott and talk to my son. When I went to leave I started the car and went to back up, and the car stopped. Tried to start again, and would not start. I call AAA roadside assistance and they sent out a AAA Flagstaff Battery, because I have a AAA battery. The serviceman ** want to jump car to get out of drive. Asked for me to open hood, advised battery in trunk. Said has connections under hood also, so he hook battery cables to connections under hood.
When he told me to start the car, my door locks when up & down and my dashboard start flashing and making sounds/alarms when it started, but when I put in drive it stopped again. He then hooked battery charger to battery itself in trunk. Did test said alternator was bad. So had towed to Seven Day Auto to get alternator replace.
They inform me before work started that I had a engine light on, and key not on, and should not be there. They replaced the alternator and advised me that my computer to car was damaged and that they suspected that when car was jump he had cables wrong and did a reversed polarity on my battery that damaged the CPU on my car.
Put in new alternator, but could not get any reading on CPU. I could drive the car, but there was no reading on transmissions or anything else, would drive in 2nd gear, but no speedometer, air, etc. I drove back to Phoenix and put in complaint with AAA complaint ref # ** Chevy Cobalt, had a ** working with me, would not give me a rental because battery company sub contracted and was denying they were at fault. Had AAA recommend Kelly Clark East to take car to for an cost for repairs on car, they recommended Courtesy Chevrolet, because dealership would have to reprogram CPU.
I took to Courtesy on 9/7/2013 they verified computer damaged, and also agreed that there had been a reversed polarity done on battery. Have submitted all paper work, Seven Day Auto & Courtesy Chevrolet have submitted their paper work to AAA. I had to get a rental car on 9/7/2013 and returned it on 9/14/2013 because could not afford it.
On 9/12/13 was told I would be contacted by 9/13/2013 with answer. Have had no response, called on 9/16/2013 and was told ** was in charge of it now, have left multiple messages and have no response still since 9/12/2013. This is causing a lot of stress on me, I have anxiety problems and also afraid of losing my job, because I have no transportation and medical issues causing me to miss work.
CINCINNATI, OHIO -- My battery is bad. Car won"t start in am after sitting overnight. Total 3 calls in last 2 months to AAA cinti. 2 of those calls today, Feb 12 2012. My warranty is up about 3/12/12, and won't honor warranty. There were no systems defaults on system analysis printed copy at 2nd call and no analysis or nothing on 1st call. On but on both calls, the battery was 8.1 and 8.3. They had no problem taking the 120.00 for battery. Finally, ** and her supervisor decided to send out another call to put new battery in my car.
As I wait for the hour, a call representative called me and said, I wasn't getting new battery and supervisor of those other 2 guys will call me. I called back to speak to **, and I was told she was gone, and then my conversation after holds were rushed, condescending to me, etc.. She said air inflation on my cars heard on left front back was attached to battery that on front right of car. When I asked her what it looked like, she got offended and nasty. ALL LIES!
I installed GM batteries on my job in past. my car is 1993 Bonneville and is still running. I have had other bad experience with bad information from AAA drivers, and I just let it go. I was told my warranty is null and void. The car only didn't start after it sat all night in single digits. The cold crank wasn't enough. My car is all power. The battery AAA replaced in 2009 had more cold cranking and lasted for about 6 yrs. Disrespect and the stress I endured being a patient of congenital heart failure and breathing and coughing after this ordeal is terribly wrong. Through the many years off and on with AAA, I had never had terrible interactions and service with AAA until now. What has happened?