EMERYVILLE CA, CALIFORNIA -- I was a passenger in a motor vehicle rear ended on August 29, 2013 by a AAA insured motorist. We have submitted our claim for 5 visits to a Chiropractor (back tenderness and pain) which is seemingly moderate to request that they pay for our bills due to their motorist negligence. It has now been some 16 months later and AAA refuses to settle and do the right thing. I am at wit's end and I do not understand how a business can accept consumer money (insured's) and to offer coverage in these instances and refuse to pay.
I would say the request for compensation is quite low and yet we are still receiving bills from the Chiropractor requesting payment and we are not the responsible party. We have legal representation who now advises that he will never be able to recover since he is unable to locate the driver now to serve him with court documentation. How can this be???? This is so unfair this isn't a no fault accident we were rear ended and have witnesses and such.
????????????, COLORADO -- In December 2011 I had my upstairs water valve on my shower start leaking when I was on vacation. When I got home I walked into a mess. I had had a water loss 4 years before when my refrigerators water line broke and thought I knew the routine. Was I ever wrong. When I called to report it the adjuster who took the claim was hurried. They told me when the water mitigation company comes to my house I had to pay them 2500.00 my deductible. I thought wow, before any work starts. I did it because from experience I knew the whole thing would be over that.
In a week an adjuster showed up by themselves. Last time a contractor came. Besides the adjuster not being professional, in speech and dress, they did not know what the hell they were doing. The bid they wrote was for 2600.00 plus some change. I thought my god they can not put my house back together for this. Then to add insult to injury the person who wrote it was not even the person I had to deal with. I had to deal with a lady in Colorado who was very very rude and argumentative.
So I called the contractor who worked on my home 4 years ago who they sent out. He rewrote the bid and it was over 10,000.00. I then went and got another estimate that was 12500.00. I asked the guy from 4 years ago what was going on and he told me they were not using their contractors anymore and in fact since September he had only been on 2 claims for them. Now the job is complete and I now wait for the depreciation from these guys.
Today I called the insurance commission and they told me they should have paid me within thirty days after it was done.. it is against the law not to. It has been almost 60 days. I insure my 55 rental through all state and State Farm. Let me tell you, these guys still have their contractors come with them and if you have a signed contract they do not depreciate. Hail to State Farm and All State and AAA you have gone down the toilet. If you have AAA, re evaluate and change if you want descent service in a time of need.
WYOMING, MICHIGAN -- I totaled my car out in mid December of 09. I requested to buy the car back from the company considering the fact that my boyfriend could fix the car. The total loss department assured me that it was not a good route to take. If I decided to do that I would have to get an inspection of the car to put it back on the road. I am letting you all know now that is not true.. as long as you own the car or pay the car off you can fix it and insure it without doing anything further.
Well after being lied to about that I called and asked if they would pay the towing and storage since it had already taken several weeks for me to get the information that I needed to make a decision. The total loss department told me they would reimburse it. I paid 580 dollars to get my car back. Now I am waiting on a title and the payment and just a week ago they sent the check to the bank for the payoff. This has been 2 months of fighting with total loss. The lady I spoke to in the total loss department was rude to say the least. I was lied to several times. And to top it all off I am 2 months into this and it still isn't resolved.
I would like to take a legal action against just the total loss department. But where would I get.. the company is too big for just one person to change it. If you have had similar troubles email me.. **. It is not the time that it took that makes me so mad, just the impoliteness and the lying to me that I have a problem with.
As far as AAA insurance goes the customer service in the branches is excellent.. everything else that I have had to deal with has been excellent. But when it comes to the total loss department it is terrible.. more than terrible. It is one of the most unpleasurable things I have ever had to deal with. As if it wasn't bad enough I have a wrecked car now I have to deal with people who are rude and don't make themselves clear, and also just don't take care of the problems in a timely manner.
Why am I not able to receive a check that was approved three weeks ago for a reimbursement. And then I call and suddenly it was sent out within the last couple days. Yeah I believe that. It isn't in my mailbox and I am certain it will be here in about 3 business days. I am certain it was mailed as of today at about 11 am when I called. If it was mailed at all.
As a former AAA customer my family was very saddened by our recent dealings with them. My mother was driving my husband and I to the store when a AAA insured hopped a curb and swiped our sideview mirror, cracking the casing. We have him on voice recording attempting to take us to his mechanic to fix so that his insurance would not go up, as well as photos of the man's sideview mirror with a large black scrape across it where he hit us. He even admitted to the CHP that it was his fault.
We filed a claim with AAA and heard nothing for a week. We contacted them and were advised the claim number changed because the culprit was denying everything. AAA came to our home and evaluated the damage. We offered the photos as well as the voice recordings and they declined to take them. We called a week later and were advised we were approved to have our mirror fixed and now 1.5 weeks after that we have been advised the culprits vehicle was "not damaged" so they are now declining us. He hit a weaker part of our mirror with a solid part of his mirror.
The pictures they refused from us clearly show on his vehicle where he hit us. What is the point of taking pictures at the scene of an accident if they aren't even looked at? AAA is a joke and my family will NEVER return to them again. I don't understand how they can have such good ratings when their service is absolutely absurd. I guess they keep their rates down by denying legitimate claims for their customers. Sounds like a giant scam to me.
SACRAMENTO -- I recently finalized a claim with AAA starting back on Dec 26, 2006. Now this was a third party claim I was involved in an accident with one of their insured who was 100% fault for the accident. From the first call I made, nobody ever returned one of my calls. I had to just get lucky and catch one of them answering their phone. From the start I was told to not expect them to accept any sort of liability and they took 2 weeks to try any way possible to find me at any sort of fault. I had to file complaints with the department of insurance. I was then assigned to the total loss department and had no luck.
They wanted to pay me 2000 for my car which blue booked at 8400. Be aware of their sneaky ways they go about things. I learned a lot about the way they evaluate cars. CCC which has major lawsuits pending because of the unfair way they deal with claims. Always ending in the lowest possible payout for the insured. I will make it short but I've had the worst time dealing with AAA. I took my claim to small claims court and boy did they make an ass out of themselves in front of the judge.
I got 3500 from AAA and the judge said that any money they have paid out has no relevance nor is it useful for the matter at hand. I won my court case and was awarded 5000 more. My advice if you have to deal with AAA. Get as many checks from them as possible, don't sign anything, do a lot of investigating of your own and know your rights. They are thieves, thieves, thieves!!!!
LEWISVILLE, TEXAS -- I had an extremely bad accident one evening. Although the police ruled my fault, I was not at fault and was pursuing a lawyer to fight the ticket. I notified AAA of this and asked them to not pursue any claims until I could get in touch with my lawyer to figure things out. I contacted my lawyer the next day and within 14 hours of the accident, AAA had already settled the claim on the other person's behalf without ever notifying me of what was going on. In addition, the person stated in the police report that there were no injuries and $1500 was paid out for injuries.
I needless to say, dropped AAA as my insurance as they never acted on my behalf. AAA paid out so much $$$ in claims that hardly anyone wanted to cover me and the insurance I finally found that would is charging me ~$300 a month for insurance. AAA then tried to collect for the month of the accident and the following month even though I cancelled ins with them. Needless to say they will be filed on my bankruptcy.
SUISUN CITY, CALIFORNIA -- So hear this... if you hit someone and your insurance is AAA hep hep hooray cause they will back you up even if you are making witnesses up. Well you know who you are and please don't be the victim cause you have to wait 40 days for an answer which will turn up that the perp got 2 witnesses who will testify that you hit the perp. Now how stupid can this be.
If an accident occurs and you hit someone the impact will be like so explain to me that how your investigation turned up resulting a hit like > and + the person that hit you supposed to make a right turn and then they merge in your lane hitting you. How can you be wrong!!! "ONLY IN AMERICA CAN THIS BE OK" LOL. I hope that one day you realize that not all people are stupid!
LOS ANGELES, CALIFORNIA -- Let me 1st start by saying that we have had very good service with AAA. Their agents are great and have been happy thus far. The issue is that AAA cancels your policy if you have had a claim with them. We just had our home owner's insurance cancelled by them. We have had the policy for 6 years and had a couple of claims for water damage which were not our fault. They simply told us that we have had too many claims and that they are cancelling the policy. It doesn't even matter that the issues were not our fault. SO WHY HAVE INSURANCE?
NAPERVILLE, ILLINOIS -- I have an open claim with AAA Chicago and had to leave 5 messages and file a compliant with AAA and the Better Business Bureau before I even heard back. When I spoke with the handler, he was very unhelpful and didn't even seem to understand anything related to insurance. I have contacted customer service many times and they are extremely rude and unhelpful. I can't wait to switch my coverage to a company that will treat me right. Never, ever use AAA ins.