TRAVERSE CITY, MICHIGAN -- Nightmare from hell and it is still not over. Had an accident in December; was so long on hold I had to call the tow company and police for help. Called to report the claim the next day. On hold forever (more than 1 hour). Could not file a claim at the office 1 block from my house! Cancelled the insurance in February. Still receiving billing. It is July and they still are billing.
SACRAMENTO -- I recently finalized a claim with AAA starting back on Dec 26, 2006. Now this was a third party claim I was involved in an accident with one of their insured who was 100% fault for the accident. From the first call I made, nobody ever returned one of my calls. I had to just get lucky and catch one of them answering their phone. From the start I was told to not expect them to accept any sort of liability and they took 2 weeks to try any way possible to find me at any sort of fault. I had to file complaints with the department of insurance. I was then assigned to the total loss department and had no luck.
They wanted to pay me 2000 for my car which blue booked at 8400. Be aware of their sneaky ways they go about things. I learned a lot about the way they evaluate cars. CCC which has major lawsuits pending because of the unfair way they deal with claims. Always ending in the lowest possible payout for the insured. I will make it short but I've had the worst time dealing with AAA. I took my claim to small claims court and boy did they make an ass out of themselves in front of the judge.
I got 3500 from AAA and the judge said that any money they have paid out has no relevance nor is it useful for the matter at hand. I won my court case and was awarded 5000 more. My advice if you have to deal with AAA. Get as many checks from them as possible, don't sign anything, do a lot of investigating of your own and know your rights. They are thieves, thieves, thieves!!!!