Don't Call Them If There's An Emergency
FREMONT, CALIFORNIA -- I dropped my husband yesterday to San Francisco Intl airport on his way to our native land. I was with my 2 babies, one four year old and a one year old.
Next morning we had to bring my mother in law to her doctors appointment. We stayed on the parking lot to eat our lunch.
My 4 yr. Old told me we have to go to the bathroom. So, I let my 4 yr. Old get out of the van and then I got to my 1 yr. Old.
As I was about to get my bag (with everything on it including my wallet, cellphone and the key to the van)on the driver seat, carrying my baby, as I turned around, he accidentally slammed the door shut...
The worst thing is, before that I pressed the lock button on the driver side because I was confident that I would get my bag first before I slam it shut...Which is by the way a bad routine and I admit it.
But my baby decided to help me shut it.
In other words, we are locked out.
So my instinct was to call AAA so they can help me unlock it since it is part of their road side assistance. I went to the nearest clinic and pleaded to help me find AAA number.
I was giving out my name, some details and she asked for my number I said, I can't because it was in my bag and it was also locked in.
Then I said my husband is the member but I was also insured on their company.
She said, I can't help you. Unless you let your husband call me so I could send someone immediately... So calmly I said, well that would be impossible because I just dropped him off the airport yesterday.
She said, I'm sorry but that's the way it is.
If you want I can send in a locksmith but you have to pay for them.
I said are you looking at our policy?
She said yes, you are insured and you are the principal driver of that van but your husband is the only listed member so unless he calls us, we cannot help you.
I said, it means, even if we are in a remote area and we were in an accident, and you know that I am insured in your company just because my husband is the only listed member you are not going to help us?
She said, yes, I can't help you. I'm so sorry mam' but that's the policy..You and your f^kin policy!
I was heartbroken... My babies are crying out of frustration and I can't even get help when I need it!
I hate this company and their policies!
By the way, my sister in law called AAA again, she gave my name for an inquiry about our policy and was told that I was never in the policy and wasn't insured.. How come? When we had receipts that we were paying them for 2 years already!
As soon as my husband comes back we are going to change our insurance company and you will surely hear a lot from us in the Better Business Bureau.