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AAA Roadside Assistance Consumer Reviews

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Worst Customer Service/Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- Good afternoon, on February 23rd of 2019 I signed up for AAA to obtain their services. I did not have a clear understanding of the services provided so I called them to be explained and see if I could use their services since I was in need of them. Willing to save a little money but also aware that any services have a cost. When I called the lady on the phone, told me they could not assist me with providing me the services since I had to wait a 7 days before using the services.

Since I was not aware of this, I told them to please cancel the services since they were asking me to pay 9 dollars per mile and I was 50 miles away from home. I decided it was no saving, that I might as well call the towing services and paid $150. Whenever I was on the phone they transfer me over to a different department to help me with my refund. I was told that I would be refunded in 3 business days and that my cancellation had been processed.

Here we are on March 12 of 2019 and no refund has been given to me. Today when I called at 6 pm I was transferred to Ashley a supervisor and was told that they couldn't refund me because their monthly services cannot be refunded (even though I made no use of the services and I was advised I would be refunded on 2/23/2019) she advised me that they would coach the person that took my call. But they couldn't help me with my request. It is sad that companies like this take your money and lie about services to get you to sign up.

Save your selves the bad services and customer service this company provides and take your money to a company that will honor what they say. I was not given a refund and am sure since they are a big company they won't care about reviews but I hope this can be of help to some people. Hopefully this time my cancellation has been processed and I won't get charge another month for no services provided.

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AAA Does NOT Assist
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALLENTOWN, PENNSYLVANIA -- Last night I found myself in a precarious situation. The car was in ditch, tires blown, not a possibility of assisting myself. I called AAA, a company that never seems to fail when it comes to cashing my checks when paying for service for 5 members of my family. However, at 11:15 when a call is made for a tow truck I am told the truck will be there no later than 12:38... Fantastic, we will wait. The police arrived, said as long as AAA was on the way, they would leave. I receive a call around 12:20 am stating that the first tow truck was not going to make it, they would call back when a 2nd truck was found.

At 12:40 am I call back and I am told via message that my "ETA" was now 1:58am with the name of the towing company given to me. I call back to see if there is something that can be done a little quicker... The representative said "the company that the automated machine told you was coming had not called back yet, but when they did they would let me know". The gentleman did say we are actively trying to find another option.

Now I start to realize I could be sitting here all night. It is at this point I call the towing company directly myself. They told me that they never received a call from AAA but would not be able to help because their truck was on its way to Wilkes Berra Pa. I call AAA back, needless to say I was losing my patience. I spoke to the women who originally called to push back the original time. I asked how it is possible, their automated machine told me 2am for a particular towing company but that towing company said they never received a call. She said she spoke to the towing company herself, and they told her 2am.

I asked about the other towing companies trying to be contacted and she said "we are doing that as well"... But then later in our conversation she said "we only have one towing service for each area and the one we use for your area is busy, so this will take a long time." This is the point my head felt like it was about to explode. I told them to cancel the whole thing. I put a towel in the window, left a note on the car I would deal with it in the am.

My assumption is that the service I pay for is exactly what it states, "EMERGENCY" roadside assistance provider. However, I do my part by paying for the service, my checks never bounce, nor do I ever say the check won't be there on time, I have not used the service in years, and when I am in an emergency situation they feel "we have one tow truck and they are not available" is an acceptable response at 1:30 am. I equate it to having a lawyer on retainer, you pay that lawyer to be ready in case they are needed, and when that time comes the lawyer says they are not available.

I am not certain how much money my wife has paid for this service, but my feeling is this company's definition of "emergency roadside assistance" is actually, "we may or may nor be able to help out depending on the availability of the ONE tow truck company we deal with..." I was naive, I assumed they had multiple agreements with multiple towing companies who remained on call like a Dr. I never knew it was one towing company for each area.

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Horrible Experience!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- On Sunday, February 23, 2020, at approximately 3 PM, my husband, our seven-year-old daughter, our small dog, and I were driving west on Highway 20 between Williams and Clearlake Oaks California. Our car was going up a hill and shut down. Luckily we were able to get onto the shoulder of the road. There wasn't very much room there and on the other side of the guard rail was a sheer cliff. We turned on our hazard lights. We checked our phones for service, but had none. We were in a dead zone. We weren't sure what to do. My husband finally decided to hitchhike. He caught a ride with a motorcycle to the next town so he could call AAA. My daughter and I stayed behind, not knowing when he would return. When my husband got to the nearest town where he could get cell phone service, about 20 minutes west of us, he called AAA and let them know exactly where we were and they said someone would be coming to get us. The motorcyclist was nice enough to bring my husband back to my daughter and I. Then we began to wait. It became dark. We waited and waited and waited. We saw a total of four AAA tow trucks pass us by during that time. Each time we saw one, we would get excited that it was coming for us, but it would just drive by. A couple other concerned citizens stopped to make sure we were okay. Not once did we see a highway patrol or any type of law-enforcement. After about 4 1/2 hours, one of the tow truck drivers who had passed by once and was passing by a second time, stopped to make sure we were okay. He was not assigned to pick us up, but felt bad for us. He agreed to load up our car and take us to the next town so that we would be safer and have cell service. If it weren't for him, I don't know what we would have done or how long we would have been on the side of the road there. Once we got into the next town, Clearlake Oaks, California, the tow truck driver unloaded us near a gas station and he left. We began calling AAA to see what was going on. We called several times and each time they said that they were trying to find a tow truck to come get us. No truck ever came. Finally, around 11:00 PM, we got a final call from AAA letting us know that they could not find anyone to come get us and that we would have to try again in the morning. We could not believe what we were hearing. Why did we pay for the service if it can't help us when we need it? Luckily, we had blankets, food, and water in our car. It was starting to get very cold and our daughter had fallen asleep. We thought about sleeping in our car all night, but decided to walk to a motel. The next morning, we called AAA and they sent a truck to get us and towed us to our mechanic 124 miles away. I have never been so disappointed in a company. I really feel like canceling my membership because why should I keep it if it does me no good when I really need it? I plan on trying to get reimbursed for my motel fee and the extra miles I had to pay, out of my pocket, beyond 100 miles.

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Still Waiting 5 Hours Later!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, OREGON -- 1/2/18 - Broke down pulling my pop up RV trailer at 6:00pm. I have AAA Plus and AAA RV. Called at 6;00pm and was told tow truck would arrive at 7:30pm. At 8pm I called to get updated ETA and was told that they were having a problem locating a truck and driver that could handle my International 4700 and my pop up tent trailer. 9pm I called again and was told they still haven't found equipment to help me. I told them I could get someone to come get my tent trailer if that would make it easier to find equipment. I was told to go ahead and do that because it would make it easier.

At 10pm I called AAA and let them know that the trailer was gone and was told that it didn't matter because they still needed the larger truck. Then I was told that the new ETA was 2.5 to 3 hours out (12 to 12:30am). From the time of my original call I only received one call back from AAA at 8:56pm. It's 11:03 and I'm still waiting. During this process I was told by two different towing companies that my truck could be towed by pretty much any medium duty tow truck... More to follow.

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Roadside Assistant FAIL
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- Imagine being a member of A.A.A for 33 years then you call for a tow before 6PM and 4 hours later STILL waiting. This is Sarasota FL, not Timbuktu. Then was told 9:10PM. Called again at 9:35 PM and waiting another 10 minutes to SPEAK to someone then put on hold waiting 10+ minutes for info THEN being told it will be ANOTHER 45 minutes before tow truck arrives. This company WILL nosedive like so many other 'big' companies run by greedy idiots at the top. Save YOUR Money. AAA membership is WORTHLESS apparently.

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Will Not Get What You Pay for
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

DURHAM, NORTH CAROLINA -- Wife locked her keys in the car and I called AAA at 6:30 pm. Was rainy and cold. Gave wife my car so she and our child (2 yrs) could go home. Waited for 2 hrs. Called several times during this period to see what the issues was. Was told numerous times that the driver is a few minutes away or that he is outside and I should see him. Driver was clearly not there.

Finally, several good Samaritans who had seen me waiting for so long offered to help me. One lady called her husband from home who came and he helped, the owner of the restaurant my wife was at was helping. I called AAA one last time and reflected to them that I will fix this issue on my own. One lady (who is also a member of AAA) also called AAA in attempt to get assistance. Good Samaritans and I were working on getting the car open and a AAA driver then pulled up. He retrieved the keys in about 60 seconds.

The driver overheard us talking regarding the wait and he pointed out that he received the dispatch 10 minutes earlier. The lady who was on the phone with AAA obtained the complaint line phone number and a reference number so I could address this issue with AAA.

The next morning, I contacted the complaint line and I walked the representative through the situation. I was essentially told "that's the way it is" and that she could note my complaint and have someone call me. I questioned how this resolves the issue for me and my concern with use of AAA services. She then reflected she will take the encounter off of my account as if it did not happen and won't count against my benefit. I again reflected this does not resolve my issue, especially considering I never use all of my AAA benefit each year anyway.

The customer services representative and I became more and more agitated as our conversation progressed. She repeated herself over and over about noting the complaint. I continued to point out this does not resolve my issue. She then asked how I would like the issues resolved. I reflected I am unsure of the options (other than note a complaint) and gave an example of maybe making membership half price or something like that.

To my comment, I then heard a group of people laughing in the background. I then asked to speak to her supervisor. She pointed out that her supervisor is not available. I reflected that know there is someone that is her superior that should be available when she is unable to resolve an issue. She agreed that there was but supervisor is not available. I realized continuing was pointless, laughed, and said goodbye.

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Shady and Unprofessional
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WORTHINGTON -- I had the "pleasure" of dealing with a snippy little twit named ** at the Worthington, OH office. He sent me a bill THREE MONTHS after the call for roadside assistance. My sister was driving my car to work when it died and she called for roadside assistance but was unable to stay with my car as she needed to get to work. I drove out to where she was broken down to stay with it.

The first guy Triple A sent out couldn't jump my vehicle because he couldn't pop the hood - the latch sometimes sticks. ** told me that was my fault and I still had to pay $50 for that service even though they couldn't help me. Next, they sent a tow truck driver and I was charged $60 bucks to be towed a couple of miles. Funny how the auto garage was able to pop my hood on the first try.

I mentioned that my sister called for roadside assistance and gave them her membership number? Well, because she had to leave they somehow placed those charges on my membership card - and I discovered that I had no roadside assistance calls left on my card - how damn convenient for Triple A! I wasted 2 hours on the phone being transferred around and never getting any answers. ** left me a message that I would be sent to collections. I wasted another hour on the phone dealing with his arrogant attitude.

Did I mention that I'm not even a member of the Worthington, OH Triple A club??? I had transferred my membership when I moved nearly 8 months previously! ** told me "oh no, your membership doesn't transfer until your membership expires." I'm still trying to verify that as it wasn't mentioned in my transfer letter. The best part, when I finally paid the bill as it wasn't worth damaging my credit over, the representative Vernon transferred me to DIDN'T KNOW HOW TO PROCESS THE PAYMENT - WTH???

Bottom line: this company sucks. They have the worst customer service I've ever experienced. I cancelled my 10 year membership with them (that was another hassle). Triple A does not even deserve a one star rating.

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Pregnant With a Flat
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MT.ORAB OHIO -- I got AAA on all Vehicles in my name or I cosigned for 3 vehicles, mine and my 2 children and both my child do travel and go to school about an hr away from home. We have used their help in the past and I was only Present once when it was the car I drive. When my daughter called for help She got a mass run around That I need to be there with the driver's license and the vehicle. And they needed to get review for that car to be serviced. That car is listed on my membership. I am the cosigner on that car. Then when I called because they wouldn't talk to her for them to go there why my pregnant daughter age 20 sat in the car somewhere in Dayton Ohio with a flat waiting for help. I was unable to help her. They wanted to see the title of the car, my driver's license when they got there.

I was an over an hr away. Never before have I had this problem. I am a single mom. I spent money for this service so if I could not get to my children in a time of need I could depend on them to help get them back on the move and help me help them. After this I don't need their service or headache. I ended up leaving work driving 2 hrs to jack a car up, take off a tire and rim, find a tire place, buy a tire and have put on the rim then drove back to the car, put it on the car.

She Punctured it in the sidewall so she need a new tire. After this 6 hr day in the rain & loss of pay. I don't want or need this service. Not one I can't count on to help me or my children in a time of need to help me or my children in a time of need. I never had this problem nor have I been there at the time of service every time we have call. We have only used them 3 time in two years. I will not be renewing my membership.

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Assistance Arrived Late, Other Provider Called, AAA Won't Refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANN ARBOR, MICHIGAN -- AAA phone greeting states that they're committed to customer satisfaction. They're not. Called AAA at 6:03PM for jumpstart for dead battery. Membership was lapsed so had to reinstate ($52.00). After reinstating the rep said there'd be another $50 charge for "Same Day Service", told me if I can wait 3 days that wouldn't apply. I couldn't wait.

AAA gave me arrival time of 7:03PM. After approx. 20 minutes I called Big House Towing to check status. BHT told me the driver had a couple stops ahead of me and they didn't know when I could expect the assistance. I checked the AAA app and it showed "Dispatched", but did not show "En Route". At approx. 6:50PM I called again, same story, couldn't tell me ETA. AAA app still not showing "En Route". At around 7:30PM I ordered an UBER in hopes they'd give me a jumpstart. UBER arrived in about 3 minutes, the driver gave me a jump, cost : $4.65. Then BHT finally showed up at 7:41PM, told the guy I didn't need help at that point.

Driving home I called AAA to ask for a refund of the $50 and to cancel the membership. Put on hold for over 15 minutes, I hung up on premise that no one was available to hear the request. Called back today and went around with 2 individuals that told me it's my fault because I didn't cancel the call before BHT arrived, and I get no refund. Finally a supervisor said she's send the request to Refunds and I MIGHT get a check in the mail for the $50, but not the membership ($52.00). I asked if I could receive a determination of the refund and she said NO, just look for a letter in 2 weeks or so. AAA has descended into A SCAM.

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Took hours just for a tire change.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BEL AIR, MARYLAND -- I want to start this off by saying that the flat tire was my fault after hitting a ditch in the side of the road. I pulled over and called Triple AAA for a repair, and I gave them my location (It was called Gunpowder Falls State Park: Headquarters) and I was told it would take about half an hour to an hour. I was a bit annoyed, but I figured I'd wait until someone came up.

I was called three times that someone was going to arrive and that they were sorry for the delay. About 30 minutes after that call, the guy that was supposed to change my tire called and said he couldn't find my location. It turns out there was another Gunpowder State Falls Park about 30 minutes away from where I was (and the dispatch didn't bother to ask more details if I was at the right location, and assured me there was only one Gunpowder State Falls Park area).

So instead of taking the time to drive the 25-30 minutes to get to my car, he ended up calling dispatch to try and find someone closer. They did, but the guy that was "closer" was already doing another job, and he was going to take an hour to get there. So it's now 8:30 PM, and still no help. 9:45 PM finally hits and SOMEONE finally came, and was able to put the new tire on, and thankfully knew what I was going through since apparently this section of Triple AAA only has a handful of drivers. I wouldn't have minded that if the last guy that was supposed to help decided to take the simple 30 minute drive to my location. If he had another car to take care of, they could have waited, lord knows I did for the past two and a half to three hours.

I'm thankful that someone came by and that I was given updates on the situation, but I am absolutely infuriated that it took this long for just a simple tire change, a tire change that I could have done myself since Ben, the driver that worked on the tire, let me know that my Car Jack also has a tool to remove the tire. I will give him the highest form of praise for his help, sympathy, and advice alone.

Please hire more people to help with roadside assistance so that there will actually be someone closer, and please have dispatch ask more question, I would prefer to not have myself or anyone else wait as long as I did, especially if it had been something FAR worse than a flat tire.. Had I known that the multiple Gunpowder Falls State Parks were going to be a thing, they could have asked if there was anything else close by or to ask for a specific address. I'm happy the place I was at HAD an address.

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AAA Roadside Assistance Rating:
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1.3 out of 5, based on 77 ratings and
121 reviews & complaints.
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1000 AAA Dr.
Heathrow, FL 32746
407-444-7000 (ph)
www.aaa.com
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