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AAA Roadside Assistance Consumer Reviews

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Misrepresentation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROCK HILL, SOUTH CAROLINA -- So I have been with Triple A for less than a year, but when they sold me on it it was explained to me that was unlimited roadside service. I was put on a 2 year plan, I had plan for my boyfriend and a plan for me so we had them jump start our car (2) times and put gas in my car (once) and fix a flat (once) and unlock my truck (twice). They said it was the max but if you count these numbers it does not add up to 8. It added up to six. And then on top of that I asked them I have 2 different memberships one for me and one for him so breaking it down what they told me 4 times per person. That's all. Shady as **. I'm doing with Triple A and they can go ** themselves.

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Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My daughter moved from Michigan to Seattle Washington and we were told that she was still covered under our roadside assistance. We were relieved that she still had coverage. Tonight she was skiing at Crystal Mountain and her car wouldn't start. She called the roadside assistance number on the card and waited for a return call. It never happened.

When she called back the representative stated that AAA providers don't go to that area. I was under the assumption that AAA was everywhere in the US. What really upsets me is the fact that the representative didn't call her back. She could have been stranded somewhere and froze to death waiting for their call. It is unbelievable that AAA will not call back customers immediately if they have trouble finding a towing company.

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Stupid People, Who Give No Help
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

SAN DIEGO, CALIFORNIA -- We got stuck in the desert, we called and after 2 hours in 110 heat the tow truck driver called from Northern Ca... WTF? We are in Southern California, after calling back to get the correct tow company to come get us and waiting for 30 minutes we get a call saying we are not covered because we are more than 50 feet from the road. This would have been great to know 2 1/2 hours ago and I have the platinum package. I will be moving my insurance and roadside assistance elsewhere.

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Road Side Service for Granddaughter
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

BETHEL SPRINGS, TENNESSEE -- I have AAA Premier service since 2009. I have used it for keys locked in my car 1 time and one tow in that 18 years. I keep this service for my Granddaughter, who lives in Memphis and she was informed this morning that she has used AAA four times this year and no longer qualifies for any more road services this year. Can I get more road service for her? If not I must reconsider dropping this service and adding it to her car insurance.

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Service and Time
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOUISIANA -- Called AAA, had flat on RV out on highway in Arkansas. Transit Pro took 3 hours to send someone. They were not equipped for RV service. We specifically told AAA it was an RV. Took Transit Pro (service AAA uses) another 3 hours to get to us. Second time, same trip, AAA sent someone not equipped to work on RV. This time 4 hours. AAA service call center has the most unprofessional people. They do not know a thing about service. And Transit Pro is even worse. My advice, stay away from AAA.

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Refused to Tow Under Restriction
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRINGFIELD, VIRGINIA -- I have been AAA member for over 40 years. This time, the AAA quality service had been tremendous degraded and they enjoyed to give memberships into frustration. I live in Springfield, Virginia and drove my 2007 Jeep Grand Cherokee Overland and broke down in Northwestern of Washington, DC with defective starter. I had to call AAA to tow the vehicle to my friend's house because of idiot AAA restriction was placed as limited to 10 miles.

The Chrysler, Dodge and Jeep service center is in Woodbridge, Virginia which the distance was 30 miles away. I stuck here in DC for 4 days as AAA continued with idiot restrictions now increased to 15 miles limited. My membership is Premier, top of line coverage became worthless and waste of my retired money. I lost my interesting with the AAA because of this kind of service. I had to take metro and taxi to reach home meanwhile my Jeep was stuck in DC with very clear roads, no icing, no snow blockage.

The main purpose by AAA to set up the restrictions system to save their money and put memberships into suffer for their cause of breakdown. I finally had my Jeep towed by through State Farm Insurance and had to pay the difference due mileage. My advise for everyone, it is good time to abandon the AAA completely and have their director resigns because he was one cause to set up world most idiot policy. Let everyone speak up now!

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AAA - Another Asinine Association
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- We have been AAA Plus members for almost two decades. Rarely have we used the service. Last night my son (who is on the membership) broke down in a bad area of Boston at 4 pm. We quickly arranged for AAA to tow him and the car out of there. They first stated they would be there within 30 minutes. They did not show up. We called every half hour for FOUR hours. Each time they said the driver was "10 minutes away" or "right around the corner". These obvious lies led us to believe our son was safe when in fact, he was left on a dangerous Boston Street (Dorchester section) well into the evening, well after dark.

He witnessed drug deals and shady characters throughout the ordeal. Had we known, we would have immediately extracted him from there hours earlier. This company, when we finally did need them after all these years of paying our membership, not only failed miserably, but created an extremely dangerous environment for my child, putting his safety at extreme risk.

If you have children, or simply don't like to be lied to, find another service right away!! We have. One more note...towards the end of the ordeal, when I called for the ninth time to provide an address to the car, this AAA operator was so rude and unhelpful. She obviously hated her job and the people with whom she deals.

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Horrible Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- Whatever you do don't ever call AAA to replace your battery because their testers will always say the battery is good. Here's what happened, for about a week, I knew I was driving around on a dying battery, because it was getting harder to start by the day. So one morning it was completely dead! Called AAA and told them, I needed a new battery, guess what? They sent the regular pick up truck with NO Battery, so the guy tested the battery and said it was good, that maybe my alternator was bad. He jump started the car, it started and when I went into the house to get my phone, I noticed he had turned the car off & left the keys in the door.

So I tried to start the car, of course it was DEAD. Got a neighbor to give me a jump start, let it run for 30 minutes and took it to Auto Zone. They ran their tests and sure enough, it was a bad battery. They installed a new one & I haven't had a problem since. The morale of this story, only use AAA for the simple stuff like changing a tire or a discount at Denny's.

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What AAA won't tell you!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- After being insured in all my five (5) family vehicles by AAA Insurance for 9 years, I decided that this company did not deserve to have my business any longer. What made me reach such decision was when my Pontiac Grand Am broke down due to a clutch problem. I called AAA Road Service as I had previously done and for which I am grateful.

This particular night, when I called, the operator verify my membership, as is the protocol. Afterwards the lady tells me that if AAA had to send a tow truck to retrieve my car and get it to my home address, I would had to pay out of pocket because I had reached the maximum number of times (4) that I was entitled for the current year. I of course was confounded by the statement. I pointed out that I had been paying not only for the insurance (which she countered with "that's a separate account sir"), but for the Road Service. For the same length of time and for a number of years, I had never called or utilized the service a single time.

I argue my position and the need to get my car towed from where I was, which is about 25 miles from home, to no avail. The next day I decided to cancel my membership and insurance policy and switch to GEICO. Nobody from AAA called me, and I have never, to this day, received any form of communication from them.

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Stranded On A Divided HWY for 2 Hours With A 3 & 5 YO
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BLAIRSVILLE, GEORGIA -- My car slid off HWY 515 in N. GA during a heavy rain. Called AAA at 2:29 PM. At 3:10 they called to say they did not have anyone to help "but KEEP your line open so we can reach you." At 3:55 I called back, I called not AAA calling me, still no one to help. At 4:11 I took matters in my own hands. I called a local towing service which arrived at 4:49 and got me off the side of a major HWY. My grandchildren had been picked up and taken back to my house. And we had a dog with us.

Really I was on the side of a major GA HWY for 2:20. AAA is like any insurance. Pay them but don't ever try to use them. Oh and I am a Plus member for 15 years. Now let's see what happens tomorrow. I ask for reimbursement for my towing fee. Good luck right.

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AAA Roadside Assistance Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 36 ratings and
80 reviews & complaints.
Contact Information:
AAA
1000 AAA Dr.
Heathrow, FL 32746
407-444-7000 (ph)
www.aaa.com
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