AAA Roadside Assistance

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Leaving me stranded in the snow
Posted by on
BURTON, MICHIGAN -- I've been a happy member for over 25 years. I just moved to Michigan recently and bought a car over the weekend. Well, I needed help this morning and the nice person on the phone informed me that they will not assist me until I get plates on the car (can't do that over the weekend) and that this, of course, is not their fault. Thanks AAA! Thank you for leaving me stranded in the snow. I'm sure glad the wife and kids aren't with me or I would really be screwed. Yes, you have your policies and so do I. My policy is to stop doing business with companies who leave me stranded when that's the reason I'm with them. My other policy is to make sure others know I've been screwed by said company and avoid doing business with them as well. I'm here AAA and obviously, not going anywhere.
     
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jktshff1 on 2012-01-21:
Better check out the other roadside assistance businesses before you change.
trmn8r on 2012-01-21:
You bought a car today that is inoperable and doesn't have plates yet, and AAA is refusing to extend Roadside Assistance to you.

That sounds like about what I would expect. Is there a specific part of the policy that you disagree with, or do you expect them to waive the policy because of your long time membership?
lexophiliac on 2012-01-22:
That is the most ridiculous thing I have ever heard of admin43. The vehicle should have the temp tag in the rear window, and you should have the paperwork in the car. I would ask to speak to a supervisor, and call for another tow service in the meantime and send the bill to AAA. Also consider contacting their corporate office. Check out Motor Pool Plus, their service has served me well and has paid for itself many times over at a cost of only $9.95 a month membership.
trmn8r on 2012-01-22:
It may be the most ridiculous thing you have ever heard, lexophillac, but the OP didn't provide all the details to know that if he "sends the bill" to AAA that they will pay it. You are assuming the temp tag exists, but the OP didn't state that.

AAA will NOT tow a car that isn't registered/insured. The reason is, their service is for cars that die while members are about to or are using them. You can imagine the fraud that would occur with people transporting junkers (extreme case) from here to there on AAA's dime. The membership costs would skyrocket if that happened.

I don't think it is possible to determine if AAA acted inappropriately without more details. The OP did state that a "policy" was the reason the tow wasn't covered. A starting point would be knowing the policy that is being referred to.
lexophiliac on 2012-01-22:
trmn8r, it would not hurt to send the bill to AAA, the OP has nothing to lose by trying. Any vehicle that leaves a dealership without plates has to have a temp description tag to leave the lot, with a visible expiration date. The roadside assistance membership I have does not require nor ask for proof of insurance or registration, nor does it have to be my vehicle. If I am a passenger in a friend's vehicle and it breaks down, my service will cover the tow.
ticia232 on 2012-01-23:
But lexo, the OP does NOT say that the car was bought a dealership. He does NOT mention a temporary tag.

And yes I have seen people who put expired old ones on cars that they bought hoping that the police would not look closely at it, because they are following all of the driving laws. My ex was an expert on it.
trmn8r on 2012-01-23:
From the AAA website:

"Covered service applies to all properly licensed and registered four-wheeled motor-driven vehicles of the passenger or recreational type (vans, campers and motor homes) if these services can be safely delivered."

I never said it has to be the member's vehicle. We simply don't have the details, but assuming the OP can hire a tow truck and send the bill to AAA - I think that is wishful thinking. Based on what the OP themself wrote, AAA told them they were not eligible and the OP seems to acknowledge their circumstances are againt AAA policy - aka they wanted an exception.
lexophiliac on 2012-01-23:
ticia, neither does the OP say he did not buy the car from a dealership. If he bought it from a private seller it most likely would have plates, and if not all that is needed is a trip permit. The issue is the vehicle had no plates.

trmn8r - it is not an assumption that the OP can use another tow service and send the bill to AAA, that is a fact. Whether AAA will pay it is another thing. Perhaps his odds of them covering it would improve if by the time he sent the bill he also sent a copy of the registration and a plate #. There are many other options to AAA, my service being just one, that would not have denied service to the OP based on not having plates on the vehicle.
oldisgood on 2012-01-23:
OP didn't say he bought a car from a dealership, just that he bought a car
trmn8r on 2012-01-23:
Every once in a while, a complaint is posted that has insufficient detail to determine fault. On a planet with anti-gravity, where members were cast off from the fires of hell in a last gasp prior to death of the star, there was a complaint about a person attempting to get to a car rental place before it closed. That person called ahead to make sure it was still open, and then was upset because they arrived at 10 minutes after closing and it was closed. But they called ahead from "down the road".

How far down the road? The OP never returned, so it remained unknown. But the conversation went on for days.

Get out the popcorn!
CowboyFan on 2012-01-23:
Left unstated in the complaint:
a) OP does not say it broke down along the side of the road, simply that left stranded in snow - perhaps at home in the country;
b) Does not say he needed a tow, it may have been battery jumping that was needed because the car would not start this morning;
c) Does not say that he legally owns the vehicle, may be titled to someone else, which may affect such services as battery service at home.

The AAA website says: Emergency Road Service is designed to assist you in an emergency when the vehicle you are either driving or riding in becomes disabled. If the car has no plates, by law he cannot be driving or "riding" in it, when the need for emergency service arose. If he owns the vehicle, he can get battery service, but it is questionable whether one can get battery service on a vehicle that is not owned by the op, and in which the OP is not riding.

I have been with AAA in Central Florida for 30 years and they have yet to leave me stranded in the "snow," whatever that is.
AAA and HAPPY on 2012-03-20:
Its AAA's job to get you back on the road...w/o valid plates, its not allowed to legally be on the road. If you had a valid temp tag there would be no problem.. Also read the membership pamphlet. All of things stated in previous posts are explained.
AAA DRIVER on 2012-03-23:
WHY WOULD YOU SAY YOUR CAR DOESN'T HAVE TAGS! THE TOW DRIVER WOULDN'T CARE.
onniebear on 2012-06-21:
Being a retired AAA dispatcher, I can tell you that AAA will not tow a vehicle that is not properly registered and insured (street legal). There have been members who have tried to utilize their club memberships to tow vehicles to junkyards. There have been members who have tried to have their classic cars towed to auto shows so as to not get the tires dirty. AAA provides "emergency" roadside assistance, neither of the aforementioned scenarios are emergencies. If a vehicle is not properly registered and insured, it has nobusiness being on the road. Period.
Frank the Plumber on 2014-06-08:
WARNING: as of 2014-April, AAA no longer offers a REFUND if a member decides to cancel their membership and is expecting a prorated refund.
Most new vehicles today come with a Roadside Assistance plan. Leverage that with one’s auto insurance coverage and these facts offer more reason to abandon AAA altogether.

Another thing to consider, if you are planning to purchase a AAA membership: ONLY BUY ONE even if you have a spouse. If / when your spouse has an issue, you drive to meet them (as any good spouse would normally do regardless) and use YOUR membership to receive service.
Remember: AAA is tied to the CARDHOLDER and NOT the particular vehicle. Hence, the cardholder is entitled to service in ANYONE’S vehicle .. even if riding in a friend’s car.
Frank The Plumber on 2014-06-08:
WARNING - As of 2014-April, AAA no longer offers a REFUND if a member decides to cancel their membership and is expecting a prorated refund.
Most new vehicles today come with a Roadside Assistance plan. Leverage that with one’s auto insurance coverage and these facts offer more reason to abandon AAA altogether.

Another thing to consider, if you are planning to purchase a AAA membership: ONLY BUY ONE even if you have a spouse. If / when your spouse has an issue, you drive to meet them (as any good spouse would normally do regardless) and use YOUR membership to receive service.
Remember: AAA is tied to the CARDHOLDER and NOT the particular vehicle. Hence, the cardholder is entitled to service in ANYONE’S vehicle .. even if riding in a friend’s car.
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DO NOT DO THIS!!!!!!!
Posted by on
FIRST OF ALL I CALLED TO INQUIRE ABOUT GETTING A PREMIER ROAD SIDE ASSISTANCE CARD AND TANYA WAS QUITE RUDE WHEN I EXPLAINED THAT I TRIED TO GET A MEMBERSHIP ONLINE AND IT WOULD NOT ALLOW ME TO, INSTEAD IT TOLD ME TO CALL AAA DIRECTLY. SHE TOLD ME IT WOULD BE $113.00 FOR THE MEMBERSHIP AND I EXPLAINED THAT ONLINE, IT STATED IT WOULD BE $102.00 AND SHE STATED THAT WAS AN ONLINE ONLY PROMOTION AND I COULD NOT GET IT. I EXPLAINED THAT IT WAS NOT MY FAULT I COULD NOT GET ONLINE MEMBERSHIP SO SHE WAIVED THE FEE DOWN TO $99.00 BECAUSE I OPTED TO DO AUTOMATIC RENEWAL.

I INQUIRED ABOUT THE FREE SPOUSE WITH THE TEMPORARY MEMBERSHIP I RECEIVED IN THE MAIL AND SHE STATED THAT IS ONLY WITH THE BASIC MEMBERSHIP.

SHE ASKED FOR MY CREDIT CARD INFORMATION WHICH I GAVE FREELY, HOWEVER AFTER SHE RECEIVED MY CREDIT CARD INFORMATION, SHE PROCEEDED TO TELL ME THAT THERE WAS A 7 DAY GRACE PERIOD FOR ROAD SIDE ASSISTANCE SO I TOLD HER NEVER MIND I DID NOT WANT IT AND SHE PROMPTLY HUNG UP ON ME.

TODAY WHEN I CHECKED MY BANK ACCOUNT BALANCE, I SAW THAT THEY STOLE $99.00 FROM MY ACCOUNT. AFTER MORE THAN 6 HOURS ON THE PHONE TRYING TO GET MY MONEY BACK, I WAS TOLD THAT IT WOULD TAKE 3 -5 BUSINESS DAYS TO GIVE ME A REFUND. I SPOKE HEIDI INITIALLY AND SHE SAID THAT BECAUSE TANYA WAS IN THE INSURANCE SIDE, SHE COULDN'T HELP ME AND THAT I WOULD HAVE TO SPEAK WITH MELISSA. THIS WAS CLEARLY THEIR FAULT, YET THEY MADE ME FEEL LIKE I DID SOMETHING WRONG

UPON SPEAKING WITH MELISSA, SHE WAS NOT ABLE TO HELP ME STATING THAT BASICALLY IT'S MY PROBLEM THAT YOU STOLE MY MONEY AND THERE WAS NO WAY OF REFUNDING ME IMMEDIATELY BECAUSE OF THE BANK. (WHICH ACCORDING TO MY BANK IS TOTAL B. S.)

I THEN OBTAINED THE NATIONAL OFFICE NUMBER FOR AAA AND GOT YET THE RUN AROUND AGAIN. I SPOKE WITH ANDREA AND SHE STATED SOMEONE WOULD CALL ME RIGHT BACK. AFTER 4 HOURS AND NO CALL BACK, I CALLED AND WAS REFERRED TO TOM CASTLE'S VOICE MAIL. I LEFT A MESSAGE FOR HIM TO CALL BACK.

IN THE MEANTIME, ANDREA CALLED BACK AND STATED THERE WAS ABSOLUTELY NOTHING THAT COULD BE DONE, IT DIDN'T MATTER THAT I WAS ABOUT TO GO OUT OF TOWN!

FINALLY TOM CASTLE CALLED ME BACK AND STATED THAT I HAD 2 OPTIONS: 1. WAIT UNTIL MONDAY FOR MY REFUND (WHICH I SHOULDN'T HAVE TO BECAUSE YOU STOLE) 2. TAKE MEMBERSHIP AND HE WOULD WAIVE THE 7 DAY GRACE PERIOD AND PUT NOTES ON MY ACCOUNT TO REFLECT THAT. I AGREED TO THIS. HE STATED SOMEONE WOULD EMAIL ME A TEMPORARY CARD WHICH WAS DONE! WITH THE EXPIRATION DATE OF THE CARD BEING 10/29/11.

I WISH YOU HAD TOLD ME THIS CARD WAS VALID FOR ONLY 1 MONTH!!!!!!!!!!!!

I WOULD LIKE THE ADDRESS FOR YOUR ACCOUNTS PAYABLE SO I MAY SUBMIT A BILL FOR MY WASTED TIME. I AM STILL UNDECIDED WHETHER OR NOT I WILL FOLLOW THROUGH WITH THE POLICE AND STATE ATTORNEY GENERAL'S OFFICE.

OH AND BY THE WAY, THERE IS NO WHERE ON YOUR WEBSITE THAT SHOWS THERE IS A 7 DAY GRACE PERIOD THAT I SAW

     
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unhappy999 on 2011-10-01:
I went to the website and right on the first screen where you start to sign up it states:
AAA Plus roadside benefits become active 7 days following join up (or upgrade).
I don't know what your issue is with the temporary card expiring in 1 month, I'm sure you would have your permanent card by that time. As far as the refund, unfortunately, most business have no problem charging your card, but a lot of them do not process refunds right away. Next time, you should check into things and ask questions before giving your CC number because as you are giving it to them, they are keying it in and your card gets charged immediately as you found out.
trmn8r on 2011-10-01:
It is a temporary card, so an expiration date of 10/29/11 is not an issue assuming your permanent card arrives in 2-3 weeks.

Credit card refunds are not immediate - the electronic system that is used takes some time to process these transactions. That isn't under AAA's control.

The 7-day grace period is understandable. Let's say you breakdown. Instead of calling a tow truck, you call AAA and buy a membership and use it immediately. Compare to the concept of "pre-existing condition" with health insurance. Like the previous poster, I saw the 7-day grace period on the AAA site.
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Shady and Unprofessional
Posted by on
Rating: 1/51
WORTHINGTON -- I had the "pleasure" of dealing with a snippy little twit named "Vernon" at the Worthington, OH office. He sent me a bill THREE MONTHS after the call for roadside assistance. My sister was driving my car to work when it died and she called for roadside assistance but was unable to stay with my car as she needed to get to work. I drove out to where she was broken down to stay with it. The first guy Triple A sent out couldn't jump my vehicle because he couldn't pop the hood - the latch sometimes sticks. Vernon told me that was my fault and I still had to pay $50 for that service even though they couldn't help me. Next, they sent a tow truck driver and I was charged $60 bucks to be towed a couple of miles. Funny how the auto garage was able to pop my hood on the first try. I mentioned that my sister called for roadside assistance and gave them her membership number? Well, because she had to leave they somehow placed those charges on my membership card - and I discovered that I had no roadside assistance calls left on my card - how damn convenient for Triple A! I wasted 2 hours on the phone being transferred around and never getting any answers. Vernon left me a message that I would be sent to collections. I wasted another hour on the phone dealing with his arrogant attitude. Did I mention that I'm not even a member of the Worthington, OH Triple A club??? I had transferred my membership when I moved nearly 8 months previously! Vernon told me "oh no, your membership doesn't transfer until your membership expires." I'm still trying to verify that as it wasn't mentioned in my transfer letter. The best part, when I finally paid the bill as it wasn't worth damaging my credit over, the representative Vernon transferred me to DIDN'T KNOW HOW TO PROCESS THE PAYMENT - WTH??? Bottom line: this company sucks. They have the worst customer service I've ever experienced. I cancelled my 10 year membership with them (that was another hassle). Triple A does not even deserve a one star rating.
     
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Soaring Consumer on 2014-04-16:
Did you try talking to another AAA representative besides the one giving you the problems, such as a supervisor?
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StarStarEmpty StarEmpty StarEmpty Star
Not Renewing After 21 Years
Posted by on
Rating: 2/51
CINCINBATI, OHIO -- Traveling in 38' motor home on July 4, we blew the back inside tire of the dually, which caused the outside tire to flatten immediately. We were about 45 minutes from our destination of Hilton Head, SC. I've had my AAA membership for 21 years. I carried AAA Plus RV, which gives extra services on vehicles and service for the RV. We have used services for both our cars and RVs over the years. Although service was always very SLOW, at least we always knew we had help, until this incident.

We were able to get off the highway onto a deserted exit ramp. I called AAA right away and was told that we would have to be towed, that there was no one that could do roadside service for us. Well, common sense tells you if you're 38 ft long and you've lost your back end, you cannot be towed from the front and you can't tow that size RV from the back (with a tow vehicle attached). My husband, frustrated at my end of the conversation, got on the iPad, found a service station that was fairly close, that said the could come out, bring tires (since you don't carry a spare in a motorhome), and put them on for us right there roadside. For a nice fee of course.

So, AAA basically told me if I couldn't be towed, then they couldn't help me ....... after 21 years of premiums paid! They said they don't offer all of the same service across the country based on what contracts they have with local service providers. I understand if there was no one that offers roadside assistance in the local area, you couldn't expect service. However, when there IS a service provider in the area, you should be able to expect to receive service. For that reason, I am NOT renewing my membership.
     
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FoDaddy19 on 2014-01-06:
The thing is, they only do business with their contracted service providers, and obviously AAA isn't contracted with every possible tow truck/shop out there. So even though there was a local service provider available, that business was not contracted with AAA and therefore wouldn't be available to take jobs from AAA. In which case it's up to you to decide if you want to pay for the services from the non-AAA affiliated service provider. At that point AAA isn't involved at all.

You just happened to run into one of the limitations of AAA. I don't see where they did anything wrong.

In the interest of disclosure, I've had a similar thing happen to me, though not with an RV. I got run off the road by a snowplow in a very rural area (no cell phone coverage) after hitching a ride 9 miles to nearest town, I called up AAA on a land line and was told they didn't have anyone in that area to get my car out of the snowdrift So I had to pay a local tow truck guy $240 to extract my car. Luckily my auto insurance ended up reimbursing me. In those situations, it is what it is. AAA didn't have a contract with Bob's towing (I can't remember the actual name) so if I wanted service, it was my responsibility to pay the exorbitant rate. It is what it is.
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Left My 88 Year Old Father-Inlaw Stranded On The Side Of The Road
Posted by on
Rating: 1/51
PORTLAND, MAINE -- You would think when you get the best plan from AAA you would get the best service!!! WRONG JUST SO WRONG. My father in-law's battery died on a busy road 30 min. from our house, we had add him for the reason of him driving to FL. etc. He calls for a tow and was told they couldn't tow a camper/van. When my husband and myself get to him I then called AAA to see what the problem is. This is where it gets so upsetting for us.

They never told us a van with a bed in it would not be covered for towing, that's fine we knew it was a dead battery so I asked for someone to come and test/change battery. Well then we are told we are not in the service area. So I said to the lady, if I was out in the middle of nowhere then you would come help? She says that is why we are not coming out now! We were on a main road just outside of town with semi's and traffic a consent flow and we are in the middle of nowhere she says... I did call the New England Headquarters when I got home 2 people said they should have come out, but when the supervisor called she said no and that the lady we talked first was right. Both ladies who said they could not help was very rude on top of everything else... BEWARE AAA IS NOT THERE WHEN YOU NEED THEM AS THEY SAY THEY ARE!!! I WILL BE ASKING FOR MY MONEY BACK WHICH IS OVER $100.00 for lack of info when we signed up for this.....
     
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trmn8r on 2012-09-26:
It is correct that AAA's regular plans are not intended for campers. The fact is, these larger vehicles require more costly service vehicles. If someone comes out, they need to be prepared to tow depending on what they find - ergo, larger service vehicle.

There are two plans that would probably cover that vehicle - AAA Plus RV and AAA Premier RV.

It is unfortunate that it sounds like you were told that you were outside the coverage area if you were not. I am guessing this was an excuse for not coming because it is a camper vehicle. The rep should have stuck to reason A, in my opinion.
Traveling-Jim on 2012-09-26:
Rv's of any size need special road service coverage. Try Good Sam's Club, FMCA, or some other service that specializes in RVs. About the same price and they cover ANY vehicle that you drive.
CowboyFan on 2012-09-27:
The heading is a little over the top, since the op and her husband was there. Her 88 year old father was not left "stranded" all by himself. Additionally, if you are capable of driving a camper on long trips, you have to be competent to deal with the situations that come up.
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Staffed by Moe, Larry & Curly
Posted by on
PO BOX 3545, PORTLAND, MAINE -- I signed up for their roadside protection plan in NH. Having left the lights on on my bike in the area of Lowell Ma. I called the number on my plastic card. The guy tells me that I've called the wrong office & he's providing me with the correct # to call. I'm on a bike, it's raining and I don't have pen & paper to hand. So he connects me to the right office. The guy answering in the Merrimack Valley office tells me that they don't cover motorcycles. I tell him that yes they do and they will get me a jump start. He checks on it, comes back & tells me that I was right, AAA does provide coverage to bikes. Only they've made no provisions for such in the Merrimack Valley area so it's entirely up to me to get a tow truck out there on my own. After that they'll review the bill I've paid for & consider paying it. I tell him that it's pouring rain out there, that I don't have a phone book in front of me and that all I need is a jump start. "Oh, hold on" he says. 4 minutes of blank silence later I hang up. An 11 minute call.
I call back. Of course I called the "wrong office" again only this time it's stated as if I'm personally out to get them. I get transferred to the No. Andover, Ma, office. This is 8:25 pm by now. It's raining. After being told that they have no provisions to service bikes I get hold of a supervisor. I explain (again) that I only need a jump start. She promises to call me back in a few minutes when she has arranged for a truck to get out to me. About 9:25 a guy stops with some rusty jumper cables. My bike is running in less than 2 minutes. I call AAA to let them know. They tell me that my call for assistance has already been cancelled!
At home, at 10:00 pm the supervisor calls me to tell me that the truck they sent can't find me. I explain to her that it's been an hour & a half since I called. "I know" she says "but I needed to find a tow truck specializing in motorcycles". I ask her why because as I had initially told her I just needed a jumpstart which was provided to me by a stranger.
The entire experience was pretty disgusting.
Peter de Pontbriand
     
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Alain on 2011-06-21:
Tell AAA about this via http://www.aaacentral.com/membership/contact.jsp or give a call to 800-222-4357. Hopefully someone will notify these branches that they should do a better job.
J. Turner on 2014-05-16:
I'm not surprised at all the complaints. I called on May 16 to cancel our membership that expires on Dec. 31, only to find that their policy is not to provide refunds -- at all -- which is very convenient for them, but is totally unfair and a very unwise business practice. Most auto insurance provides no cost or low cost roadside assistance, so unless you travel a lot, AAA membership is worthless. They also charge more than a hundred dollars as an annual fee, after they get you roped in with a smaller membership fee. With this type of money-grubbing, anti-consumer business mindset, I don't see how they can stay in business.
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AAA Road Service is Useless
Posted by on
BOSTON, MASSACHUSETTS -- I waited almost two hours for a tow last night. After the first hour I called their dispatcher who told me that the truck was "on the scene". That was a flat out lie. After the second hour, I called and was told that a flat tire became a tow for another customer, so it would be another hour probably. Since I didn't feel like waiting three hours total, AAA suggested that I get a ride home and they will arrange for the pick up of my car and take it to my repair shop later that night.

Well, I called my repair shop this morning and they didn't have the car! I called AAA and they had no idea where my car was! What?

After many frustrating phone calls, I find out that AAA never even picked the car up!

Since the problem occurred on a Sunday night, my car was sitting in an open parking lot, and since they needed to flat tow it, there would have been easy access.

Today it is blocked in and they won't be able to get to it until maybe tonight. So it's not going to be repaired until tomorrow at the earliest.

This is totally unacceptable. AAA service is terrible and not recommended by me. They need to fix things or other similar services (like Progressive) will replace them pretty quickly. I certainly will not renew my membership.
     
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jktshff1 on 2011-05-23:
I've not had any problems with AAA. I may just be the local AAA garage you are working with. I'm sure there are others in your area and would contact AAA with the name of the towing company and the nature of your problem.
trmn8r on 2011-05-23:
I agree with the first reply. I've never had a problem with AAA roadside service, which has helped me on several occasions. Once my main belt broke right in a busy intersection, disabling the car, and they were out with a tow within a half hour.

I would also suggest contacting AAA to let them know what happened. It sounds like the garage definitely dropped the ball.
Anonymous on 2011-05-23:
I would have never left my car unattended no matter how long I had to wait. I agree that it was probably the particular garage you were dealing with, but I also note you live in a major city which may also slow down service.

I recently had to have my car towed because it was in a wreck and the AAA operator told me to call back if the truck wasn't there in the designated time. They actually called me to make sure the truck had arrived. I feel that someone dropped the ball on this one. I have never been told to abandon my car.

I agree with the other two. I've never had an issue with AAA where I live (and I have lived in several different locations). You should definitely contact AAA's corporate office.
MRM on 2011-05-23:
Trmn8r, I'm sure that all the other drivers were yelling all kinds of alphabets at you!
trmn8r on 2011-05-23:
Hey, I can hold my own MRM! Actually, people were decent and didn't even ram my car.

I'm with singsing, but I didn't mention it above. I wouldn't leave my car unattended for an unknown driver to pick it up. Don't they ask you to stay with the car? Maybe that's why it was not towed.
Anonymous on 2011-05-23:
I remember years ago having to call AAA and dispatch telling us that the tow was on the scene. My then boyfriend who was a total smart-ass said "well can you tell the driver to turn off his invisibility shield because I am standing right here and I can't see him" lol
MRM on 2011-05-23:
I was stuck at an intersection before but it wasn't very busy at that time. In my situation, the vehicle just stalled while at the stoplight. It needed a new on-board computer.
trmn8r on 2011-05-23:
I could use a new on-board computer, as well some new hydraulics.
MRM on 2011-05-23:
You know, Trm, I've replaced a lot of parts for this vehicle before realizing that the on-board computer was the culprit. And after the computer has been replaced, the vehicle has been running fine.
alice armstrong on 2012-07-10:
WE Were WITH AAA PLUS FOR 13 YEARS MY HUSBAND NEED THEM FOR TOWING THEY MADE HIM WAITED FOR 1 HOUR AND WILL NOT REPAY FOR TOWING WE PAID JUNE 28 2012 THEY DIDN'T TAKE PAYMENT UNTIL TODAY NOT RENEWING IN ANOTHER YEAR FINDING SOMEBODY
DebtorBasher on 2012-07-10:
Check your car insurance. Many (and I mean A LOT of people I've known personally) uses AAA for towing, not realizing they have towing service already with their car insurance company...check your policy. Those I've know, realized it after I told them to check, and they cancelled their AAA altogether.
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AAA said it is covered for dually pickup trucks but when the time came they said no to tow.
Posted by on
CARBONDALE, ILLINOIS -- We have been members for years at over 15 years, I know we had it in 1995, 3 years back when I first bought my pickup I called to make sure they cover dually pickups and was assured they did by the person that answered the phone at the local AAA. If it was just a dual wheel pickup truck, unloaded. I felt confident since on the AAA page it says they cover dual wheel pickup trucks unloaded, for all services except tire service, I read that today again 7 months later, on several AAA sights, but my local AAA has removed that part, when the time came I was denied a tow, until I got to a computer and brought to the attention it does say the will under vehicles towed and I called a tow company and told them what AAA had said, tow company said they are supposed to send someone out regardless to assess the situation they said they tow duallys for AAA all the time, and it cost the same. So AAA finally towed after I told them about the web page and the tow company said it does not take a special tow truck as AAA had told me, would have to be used, but AAA said they would never again tow period, that even though I was told by them it is and it says that on their page, that it is their policy, not to tow dual wheel trucks. I was going to ad RV and they said they would tow my camper not a regular trailer and would not tow my truck. I remember when we joined it said it covered the customer and not a vehicle unless it was a big truck like a U-haul etc: used to they covered the member now they just want your money for untrue ads and deny service. We have 2 other memberships now that do cover dually pickups and it covers anything I drive regardless to how big it is as long as it is not commercial. and this is the last year for AAA with us but we will use whatever AAA benefits we need and can get for all tows or help we need before we use the other company as much as possible.
     
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AAA. Members Beware
Posted by on
Anyone who has a AAA card in their wallet BEWARE. The piece of mind you think you may have, will come at a cost. If you need assistance, prepare to pay for a tow. When my wife and daughter became stranded in the middle of the night and required a jump start on a 1994 Jeep, they sent 2 rollback trucks out with drivers who had no knowledge of the proper procedure to jump start a vehicle. Needless to say, they towed our vehicle (only after providing credit card info) And charged $330 for the service. AAA employees informed me that their service people are not required to have mechanical knowledge of automobiles. If I knew I was paying membership fees to belong to a towing company who would charge me top dollar for a tow, I would not have become a member in the first place.
Let's see if they refund my membership fees.
     
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tnchuck100 on 2011-03-02:
I think the AAA rep you were speaking to is an idiot! Your paid membership includes deliver of gas, tire change, jump start, unlock service and a tow as well. $330 - you got ripped off BIG TIME!

Time to take AAA to small claims court and let a judge tell them to pay up.
trmn8r on 2011-03-02:
There is something missing here, starting with what happened when you told the driver that you needed a jump start, not a tow. Why were there two vehicles (were you towing a trailer)? What was the ultimate failure? How far were you towed?

I have used AAA's towing, and got a great deal. My F150, a heavy vehicle, failed 9 miles from my house. It was just a starter, but I had nobody to help. So I paid like $8 for mileage over the basic (I think it was 3 miles included). That tow would have cost me probably $60 at least.

I'm sorry you had a bad experience. I would be interested in more details so I can see better what happened.
momsey on 2011-03-02:
I don't understand at all. I've had AAA since I got my license and I've had cars towed countless times. I've never paid once for a tow. trmn8r has a good question, how far were you towed? That could make a difference, but $330 is outrageous unless you were being towed hundreds of miles.

Why did AAA tell you you were charged for the tow?
SteveWiginowski on 2011-03-02:
I agree with trmn8r about more details. Generally the person would come out with some type of testing thing to see if it is the battery that is the problem. If it is the problem, power it using some sort of portable battery (I believe). Was there more issues with the car that you wanted them to fix? Also, why was the charge so much for towing?
tnchuck100 on 2011-03-02:
I think the bigger issue is a tow was not needed - only a jump start. That is the assumption based on the facts given in the review. AAA rep is an idiot. The service company sent an incompetent idiot to provide the requested service.
SteveWiginowski on 2011-03-02:
I agree that if only a jump was needed, why was it not done. Anytime I had an issue with a car not starting, a AAA truck would come out and test it with a portable machine. If the battery was still useable, they would then charge it using the portable machine (not needing to attach cords from one car to another). I'd be curious to know if this happened or not. If I didn't know there was another way to charge up a battery, I would guess that they didn't try to jump the car because it wasn't connected to another car's battery too.
strictlylegit on 2011-03-02:
When a vehicle with a factory installed anti theft system loses battery power the system automatically disables the starting circuit. This prevents thieves from disconnecting the battery to bypass the anti theft system and steal the vehicle. When battery power is restored, the vehicle remains in anti theft mode until the key is inserted into the drivers side door lock and turned to reset the anti theft system, thus allowing the vehicle to be restarted. Anyone with a factory alarm/anti theft system knows that turning the key in the drivers door lock disables the system. When my wife and daughter called for a jump start that is simply all that was needed. If I am paying for roadside assistance service, I expect the personnel who provide the assistance have some basic mechanical knowledge of an automobile. The 2 men that were dispatched to my wife and daughter admitted they had no mechanical experience and were only drivers. They had no idea how to jump start a 17 year old Jeep, but they sure did know how to tow the vehicle 82 miles to my front door and charge my credit card $330. AAA admitted to me the personnel they send out for assistance are not mechanics. Thank you AAA for telling me that now and for agreeing to refund my membership cost of $78. What about the balance of $252? I guess AAA's got me on the hook! Everyone reading this should review their auto insurance policy to see if roadside assistance is offered, much cheaper than AAA and better coverage. Ask for a refund NOW before you require their professional assistance.
MRM on 2011-03-02:
It would be wise to inculde a portable jump starter in the trunk. You don't need to depnd on anyone to jump start your car. And its only $30-50. Its tax time, get your portable jump starter today!
AAA DRIVER on 2012-03-24:
SOME JEEPS WON'T RUN RIGHT WITH A BAD BATTERY,AFTER A JUMP! 330 FOR A TOW, YEAH RIGHT.
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AAA NON-Road Service
Posted by on
I AUOT CLUB, DEARBORN, MICHIGAN -- I bought roadside assistance for emergency situations, but when my daughter had one, AAA not only never showed up, but argued about whose fault it was that they didn't get the correct phone number, even though it was in their pone and they repeated it back to my daughter (in other words, they had the #). Customer service was SO horrible, no one followed up although they promised to. I canceled my auto insurance with them due to this. That was our first experience with them and I didn't want to get in a situation with my auto policy where the same kind of customer service might take place. When I canceled the auto policy another customer service representative PROMISED to look into the matter and follow-up on it, but did that happen? NOOOOOooooooo.

AAA just brushes you off and ignores any problems. I won't be renewing the roadside "service" either.
     
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trmn8r on 2011-01-16:
I've never heard of anyone having difficulty using roadside assistance. I have myself, a couple of times, without incident.

If there was a communication problem, did your daughter call them back when she didn't get a call? As I recall they provide a toll free number.
momsey on 2011-01-16:
Wow, that's incredible. Why didn't they show up? I understand they said they didn't have your daughter's phone number, but a missing phone number doesn't stop a tow truck from coming.

I've had AAA for nearly 20 years and they have saved me many times. I'm really surprised to hear this.
dave_feu on 2011-01-17:
I have used AAA many times without a hitch. Here in Germantown, MD they use private tow companies under contract. They have always treated me with timely pickups and respect.
Original Paulie D on 2014-06-08:
As of 2014-April, AAA no longer offers a REFUND if a member decides to cancel their membership and is expecting a prorated refund.
Most new vehicles today come with a Roadside Assistance plan. Leverage that with one’s auto insurance coverage and these facts offer more reason to abandon AAA altogether.

Another thing to consider, if you are planning to purchase a AAA membership: ONLY BUY ONE even if you have a spouse. If / when your spouse has an issue, you drive to meet them (as any good spouse would normally do regardless) and use YOUR membership to receive service.
Remember: AAA is tied to the CARDHOLDER and NOT the particular vehicle. Hence, the cardholder is entitled to service in ANYONE’S vehicle .. even if riding in a friend’s car.
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