VERNON, NEW JERSEY -- I returned to my car after a morning of skiing to find that the rear driver-side tire was flat. I called AAA at 1:25 pm. I was told that the window for service (4 hours) was til 5:25 pm. At 2:30, I called and received the message that there were 4 service calls before me and 5:30 was still the service window. I called again at 3:30 and received the message that there were still 4 service calls before me and 5:30 was still my service window. It was about 15 degrees at 1:25 pm and that was the high for the day!!!
At that point, I walked back to the Mountain Creek Resort seeking help. They put air in the affected tire (i.e. which had a nail in it) and called a local service station (1 mile away) to let them know I was coming quickly. The tire was repaired and I drove home at 5:00 pm NO THANKS TO AAA. Oh, AAA called me at 5:45 pm to let me know that there would be an additional DELAY!!! Really??? AAA should spend less money on promotional materials and more on paying the tow truck companies. Maybe then they would actually show up!!!
DENVER, COLORADO -- Traveling through Denver in August on a Sunday afternoon on a family trip out west, had a tire failure (blow out on 3 wk old set of tires with less than 500 miles on them, and no they were not cheap set, major U.S. brand and top of their line!). Lucky for us we had just pulled off interstate and slowed to under 30 mph when right front tire blew. Called AAA and before we could move enough luggage to get to spare their guy showed up and took over, very professional and friendly. On our way in minutes!
He also told us where our make of tire dealers where and would be open on a Sunday afternoon. What great service, and tire dealer had what we needed and just as good service. Only lost a couple of hours and easily made night's destination. What a great AAA experience. Don't leave home without it! (Got refund on tire to boot.)
STATEN ISLAND, NEW YORK -- I was involved in car trouble on May 28 2013. I called AAA for the towing service. It was after 6 pm; the auto body shop was closed so the towing company took my car to their yard and delivered the next morning to the Auto shop which was approx. 15 miles (together distance from the accident scene to the towing overnight then to the Body shop). The towing company charged $480 to my Auto Insurance. I called AAA to try to verify why the fee has to come out of my pocket (which would be paid by my insurance). Don't they understand that there's bills to be paid?
I'm not here to back talk AAA in any way, but sometimes enough is enough, and the services can be shady at times. So I cancelled them and moved to another emergency roadside service that not only provides 24/7 assistance, but it's free (Free towing, tire replacement, battery, locksmith, just to name some of many), and I'm also saving money on car maintenance for just $20/month. So now I'm saving money, and I'm covered as well as my friends and family (they can still reap the benefits as long as I'm with them). That's basically my overall experience.
NEW JERSEY -- Just joined AAA Roadside Premier Membership, have seen it work for friends and family with 100% satisfaction. Had a home lock out request - AAA failed tremendously!! Really BAD. Ended up breaking a window to get in. AAA Response - about 20 "sorrys" - "I should have gone to a neighbor" (they do not have a key). "You should have called the police" isn't that why I have AAA and what I paid for (Police are busy).
Now I am out $300.00 to replace broken window. I was only a member for 1 (one) week. "Sorry - our policy is no refund... goodbye". Called again - they cancel membership - will get membership fee back within 7-10 days --BUT will not refund "enrollment fee".
BOONTON, NEW JERSEY -- I've been a member for several years and have only needed their service a few times in the past. This past week I needed their service, but it was a nightmare. What is the point of paying for a service that doesn't come through as they should? After getting a flat tire on the middle of a very busy highway, the lady on the phone assured me someone would be there within a thirty to thirty five minute time span.
OK, that sounds reasonable. As I waited there several people offered to help me. I assured them AAA is on their way. Well I should have taken the help because after an hour of waiting AAA still had not arrived! I called the dispatcher again he told me someone should be there within twenty minutes. What happened to the time I was originally given? I complained to the man on the phone. His response "I agree with you." What?? Apparently that is just an estimated time! Well thanks a lot.. next time it would be easier to have one of those nice people to help me. I would rather give them my money than a company that doesn't follow through appropriately!
ROCKY RIVER, OHIO -- I've had the AAA "Plus" service for one year and used it a total of 3 times. In the last two instances, it was a NIGHTMARE. In the first instance, I simply ran out of gas and was stuck halfway in traffic and halfway in a driveway. I told them of my plight and BEGGED them to send someone quickly before I got rear ended. They made me wait for 2 SOLID HOURS. By the time the driver got there, my battery was dead because my flashers were on for TWO HOURS. (btw, the weather was balmy and there were no major traffic issues that night).
Tonight, my battery died and AGAIN. I waited for 2 SOLID HOURS. When I called dispatch and expressed frustration, they hung up on me. When the driver arrived I found that they had only called him 23 minutes earlier!! They tried to blame him for the wait and he bitterly complained to "dispatch" as well. Again, there were no weather issues that would necessitate the UNREASONABLE wait time.
I will NOT renew my membership as this company is a RIP OFF. I shudder to think what would have happened if I was on the interstate. They are the WORST.
BURTON, MICHIGAN -- I've been a happy member for over 25 years. I just moved to Michigan recently and bought a car over the weekend. Well, I needed help this morning and the nice person on the phone informed me that they will not assist me until I get plates on the car (can't do that over the weekend) and that this, of course, is not their fault. Thanks AAA! Thank you for leaving me stranded in the snow.
I'm sure glad the wife and kids aren't with me or I would really be screwed. Yes, you have your policies and so do I. My policy is to stop doing business with companies who leave me stranded when that's the reason I'm with them. My other policy is to make sure others know I've been screwed by said company and avoid doing business with them as well. I'm here AAA and obviously, not going anywhere.
PO BOX 3545, PORTLAND, MAINE -- I signed up for their roadside protection plan in NH. Having left the lights on on my bike in the area of Lowell Ma. I called the number on my plastic card. The guy tells me that I've called the wrong office & he's providing me with the correct # to call. I'm on a bike, it's raining and I don't have pen & paper to hand. So he connects me to the right office.
The guy answering in the Merrimack Valley office tells me that they don't cover motorcycles. I tell him that yes they do and they will get me a jump start. He checks on it, comes back & tells me that I was right, AAA does provide coverage to bikes. Only they've made no provisions for such in the Merrimack Valley area so it's entirely up to me to get a tow truck out there on my own. After that they'll review the bill I've paid for & consider paying it. I tell him that it's pouring rain out there, that I don't have a phone book in front of me and that all I need is a jump start. "Oh, hold on" he says. 4 minutes of blank silence later I hang up. An 11 minute call.
I call back. Of course I called the "wrong office" again only this time it's stated as if I'm personally out to get them. I get transferred to the No. Andover, Ma, office. This is 8:25 pm by now. It's raining. After being told that they have no provisions to service bikes I get hold of a supervisor. I explain (again) that I only need a jump start. She promises to call me back in a few minutes when she has arranged for a truck to get out to me.
About 9:25 a guy stops with some rusty jumper cables. My bike is running in less than 2 minutes. I call AAA to let them know. They tell me that my call for assistance has already been cancelled! At home, at 10:00 pm the supervisor calls me to tell me that the truck they sent can't find me. I explain to her that it's been an hour & a half since I called. "I know" she says "but I needed to find a tow truck specializing in motorcycles." I ask her why because as I had initially told her I just needed a jump start which was provided to me by a stranger. The entire experience was pretty disgusting.
BOSTON, MASSACHUSETTS -- I waited almost two hours for a tow last night. After the first hour I called their dispatcher who told me that the truck was "on the scene". That was a flat out lie. After the second hour, I called and was told that a flat tire became a tow for another customer, so it would be another hour probably. Since I didn't feel like waiting three hours total, AAA suggested that I get a ride home and they will arrange for the pick up of my car and take it to my repair shop later that night.
Well, I called my repair shop this morning and they didn't have the car! I called AAA and they had no idea where my car was! What? After many frustrating phone calls, I find out that AAA never even picked the car up! Since the problem occurred on a Sunday night, my car was sitting in an open parking lot, and since they needed to flat tow it, there would have been easy access.
Today it is blocked in and they won't be able to get to it until maybe tonight. So it's not going to be repaired until tomorrow at the earliest. This is totally unacceptable. AAA service is terrible and not recommended by me. They need to fix things or other similar services (like Progressive) will replace them pretty quickly. I certainly will not renew my membership.
CARBONDALE, ILLINOIS -- We have been members for years at over 15 years. I know we had it in 1995, 3 years back when I first bought my pickup. I called to make sure they cover dually pickups and was assured they did by the person that answered the phone at the local AAA. If it was just a dual wheel pickup truck, unloaded. I felt confident since on the AAA page it says they cover dual wheel pickup trucks unloaded, for all services except tire service.
I read that today again 7 months later, on several AAA sites, but my local AAA has removed that part, when the time came I was denied a tow, until I got to a computer and brought to the attention it does say the will under vehicles towed and I called a tow company and told them what AAA had said. Tow company said they are supposed to send someone out regardless to assess the situation. They said they tow duallys for AAA all the time, and it cost the same.
So AAA finally towed after I told them about the web page and the tow company said it does not take a special tow truck as AAA had told me, would have to be used, but AAA said they would never again tow period, that even though I was told by them it is and it says that on their page, that it is their policy, not to tow dual wheel trucks.
I was going to add RV and they said they would tow my camper not a regular trailer and would not tow my truck. I remember when we joined it said it covered the customer and not a vehicle unless it was a big truck like a U-haul etc: used to they covered the member now they just want your money for untrue ads and deny service. We have 2 other memberships now that do cover dually pickups and it covers anything I drive regardless to how big it is as long as it is not commercial. And this is the last year for AAA with us but we will use whatever AAA benefits we need and can get for all tows or help we need before we use the other company as much as possible.