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AAA Roadside Assistance Consumer Reviews - Page 2

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Never Showed Up
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

1970, MINNESOTA -- Had 2 calls in 1 night. 1st call, blew a tire, pulled over. Couldn't get lug nuts off so called for help. After waiting on hold for 20 minutes, got someone who couldn't find my location and he FINALLY sent a tow truck saying it would be 45 minutes. Tow truck was there in less than 10 and said the guy was trying to send them somewhere 30 miles away, but he could hear the call and when I said I was on 301 next to the PRISON he knew where I was. Got the tire changed and away I went heading home at a whopping 25 mph. About 20 miles later, the donut tire blew out. I was able to pull off the highway safely and, being out of spare tires I needed a tow. I was about 45 minutes from home and squarely between 2 small towns.

Called and spent another 10 minutes on hold. Got an agent who said that she couldn't find me on Google Maps and that 73rd St did not exist. I told her I was standing there looking at the road sign. Told her my phone was about out of minutes and I was going to lose her. She put me on hold. Comes back. I ask her if she is dispatching a tow truck. Not yet.... she needs an address to tow it to. DUH>... I have no idea.... wherever I can get a tire. She says nothing will be open at this time. I say, fine, we can tow it home.

She tells me that there is a 5 mile maximum and after that it is $50 A MILE. I remind her I am almost out of minutes, tell her I am going to lose her soon. Tell her to send a tow truck out of Little Falls tell him it is Hwy 10 and 73rd St and we will figure out where to tow to when he gets there. Give her the make/model/color of the car. She puts me on hold AGAIN. Comes back and tells me she wants to send me a link to click so she can locate me. I tell her this phone has no data. She puts me on hold AGAIN. Call drops. I wait.

Meanwhile, I text my husband who is out on a lake, tell him my location and that I'm stranded - need tire or tow truck. He gets off lake, gets text, gets tire and drives 45 minutes to get me. Time stranded = 3 HOURS. AAA never showed up. Put minutes on the phone today and find no return call or text was even attempted. The agent knew where I was and what I needed and sent NOTHING. I'd give negative stars if I could. They SUCK!

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Horrid Incompetence
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK -- Locked out of my car, my key fob stopped working. My phone in the car along with groceries. It was at 9 pm, at a Rite Aid in a sort of country setting, the store was closing and a worker let me borrow her phone to call roadside assistance from AAA. The first female representative talked in sort of a jive street talk, and I didn't really think she understood the village-road-area I was stuck at. Anyways, I waited. Meanwhile, Rite Aid closed, and all the employees left. Shortly after, the lights went out.

By now, the temperature had fell into the low 30's and all I had was a thin hoodie, so it was getting nippy. After an hour of waiting and waiting and pacing....nobody had come. So I decided to walk about 600 yards across the large grassy area and the 4 lane route 12 to a convenience store, a 'K' store which I knew closed at 11 pm. I asked a worker if I could borrow a phone, so he let me have the store phone and I called AAA back.

I was greeted with a surly like 'what do you want' attitude by another sullen sounding female. She asked me for all my info and I gave it. She very sullen sounding, put me on hold numerous times. Finally she says that 'there aint no record of you calling', then, puts me on hold again. Then, another female comes on the line, again, asks me for all my info, she cannot understand where I am calling from.

I'm like WTF!!!! Then, I am put on hold. Then, yet another female comes on the line and tells me that 'my emergency call didn't go through'. And what is your phone #? I'm like WTF!!!! I tell her that my phone is locked in my car. By now, the convenience store is about to close, then finally the woman on the phone says 'they will be there in 5 minutes'. They did come, and even the tech who got me into my car said. That the roadside assistance phone people are awful. Awful. Totally ignorant. I agree. The incomprehensible incompetence of these people blew me away. AAA Roadside Assistance is NOT WHAT IT USED TO BE. Where are these people being hired from? DONE with AAA.

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Left young military family stranded on highway in cold all day
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I am a AAA Premier customer. Two days ago, my daughter and her husband, a member of the United States Navy broke down in Decatur Georgia, just outside of Atlanta, while traveling from Texas to Norfolk, Virginia. I pay additional money to include my daughter on my membership, so we were very thankful we had AAA. Until we attempted to use it. To make a long story slightly less long, they spent six hours on the side of the interstate highway in 20 degree temperatures and with no lights of any kind. They were simply looking for a tow to the Auto Zone, two miles away to buy a new alternator and battery for their truck. At first they were told that it would be an hour, and probably less because they prioritize people stranded in dangerous conditions. After first a call from the tow truck operator that it would be more like an hour and a half, and then after two hours, a call saying that he wasn't coming and that dispatch would have to send someone else, they called the toll free AAA number again. When told that they had no idea when someone could come, and becoming increasingly colder by the minute, I called AAA myself, as the policy owner. The first person told me the reason for delays was several accidents that had just happened in the area (the police later told us that this was not true). I asked to speak to a manager who told me the delay was because they were hauling a small U-haul trailer (furniture that my son-in-laws mom had given them) and couldn't find someone to move the U-haul too. At one point I mentioned that it was below freezing and that they had no heat, to which the AAA employee responded that she had lived in Michigan so she understood. Yeah, I'm sorry, but I've lived in New England and that doesn't mean I would be ok with being stuck on the shoulder of an interstate for many hours with no heat.. The manager recommended we attempt to find a tow ourselves and that they may reimburse us.They also said that we have to advise AAA if we find someone on our own or they will charge us for the tow that never happened. Why am I paying for AAA then? After many hours stranded with no idea from AAA when they could send help, we contacted a tow company on our own, who was there within a half an hour. The fact that AAA could leave a young military family stranded in such dangerous conditions, outside of a major city is appalling. Since purchasing the Premier membership last year because I knew my daughter and son-in-law, as a military family, do a lot of long distance travelling I had not used it once. Including Sunday, when they failed to do what they were contracted to do when I purchased my membership.

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Refused to Tow Under Restriction
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRINGFIELD, VIRGINIA -- I have been AAA member for over 40 years. This time, the AAA quality service had been tremendous degraded and they enjoyed to give memberships into frustration. I live in Springfield, Virginia and drove my 2007 Jeep Grand Cherokee Overland and broke down in Northwestern of Washington, DC with defective starter. I had to call AAA to tow the vehicle to my friend's house because of idiot AAA restriction was placed as limited to 10 miles.

The Chrysler, Dodge and Jeep service center is in Woodbridge, Virginia which the distance was 30 miles away. I stuck here in DC for 4 days as AAA continued with idiot restrictions now increased to 15 miles limited. My membership is Premier, top of line coverage became worthless and waste of my retired money. I lost my interesting with the AAA because of this kind of service. I had to take metro and taxi to reach home meanwhile my Jeep was stuck in DC with very clear roads, no icing, no snow blockage.

The main purpose by AAA to set up the restrictions system to save their money and put memberships into suffer for their cause of breakdown. I finally had my Jeep towed by through State Farm Insurance and had to pay the difference due mileage. My advise for everyone, it is good time to abandon the AAA completely and have their director resigns because he was one cause to set up world most idiot policy. Let everyone speak up now!

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AAA - Another Asinine Association
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- We have been AAA Plus members for almost two decades. Rarely have we used the service. Last night my son (who is on the membership) broke down in a bad area of Boston at 4 pm. We quickly arranged for AAA to tow him and the car out of there. They first stated they would be there within 30 minutes. They did not show up. We called every half hour for FOUR hours. Each time they said the driver was "10 minutes away" or "right around the corner". These obvious lies led us to believe our son was safe when in fact, he was left on a dangerous Boston Street (Dorchester section) well into the evening, well after dark.

He witnessed drug deals and shady characters throughout the ordeal. Had we known, we would have immediately extracted him from there hours earlier. This company, when we finally did need them after all these years of paying our membership, not only failed miserably, but created an extremely dangerous environment for my child, putting his safety at extreme risk.

If you have children, or simply don't like to be lied to, find another service right away!! We have. One more note...towards the end of the ordeal, when I called for the ninth time to provide an address to the car, this AAA operator was so rude and unhelpful. She obviously hated her job and the people with whom she deals.

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Showed Up Quick - and Left Without Helping Us!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WAYNBESBORO, VIRGINIA -- We had a flat tire on our pickup, and had a load of apples on the back. I called AAA, and first, the operator kept trying to tell me that I was in a different location from where we actually were! When the service vehicle arrived, the guy took one look at the apples and said "We don't service loaded vehicles." And he drove off! Didn't offer to help in any way!!! When we called to cancel our membership, first we were told that we would receive a refund, then, during a second call, were told that AAA does not refund memberships if you call to cancel. Beware!!!

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1.5 Hour Wait
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- Got a flat tire in rush hour traffic partially blocking one lane so I immediately called AAA and the operator dragged the call for at least 10 minutes with unnecessary questions and made it clear to her that assistance was needed asap, (I was very respectful and patient with her btw), an hour passes by and I call back she hadn't put in the request and was told I needed to wait another hour, that's when I let them have, seemed that that was needed because half hour later the tow truck showed up, anyway, AAA as an insurance provider is awful as well but that's another topic.

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Terrible...call a Car Thief to Help Instead
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTINGTON, WEST VIRGINIA -- I called because I accidentally left my keys in my car. I called six different times and had to insert my premium card number every time and recite it to numerous incompetent receptionists. One woman (Erica) hung up on me in the middle of my call. Initially notified them at 1:25 and waited until 4:00 AM to let me into my own vehicle. The customer service was horrendous and they treated me like I was trash (and I'm a premium member). Worst service I've experienced in my entire life. They'll patch you through to twelve different people and you'll have to reexplain the situation until you want to peel your fingernails off. I had to tell them my location nine different times before they called dispatch.

The only redeemable part of their service is the kind people not on the receiving end of your phone call that actually know how to help in the situation but the retarded receptionists don't know how to contact them until 50 min after your first phone call. Said he'd be there in 30 min and it took several hours. Thank God Trevor (the man who actually physically came to help) knew what he was doing or I'd be in deep trouble still. WOULD NOT RECOMMEND PREMIUM.

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Need Roadside Assist? Think twice before calling AAA.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BETTENDORF, IOWA -- As a member of AAA Auto Club, I contacted AAA to transport my disabled vehicle to the repair shop on November 6, 2019. AAA dispatched one of their contract towing companies and their contract towing company, during the course of loading my vehicle onto a flat bed truck, caused over $1,400 in damages to my vehicle by attaching hooks where they should not have been placed, or by tighten the fasteners too tight and ripping large sections of the undercarriage of my care. I reported this immediately to AAA and they took my report, issued a report number, and have never been on touch with me since. They stated they would be in touch with me within 16 work days. I also spoke twice (with Connie Patava (319-234-3954) local AAA manager about this and she was non-responsive when I asked for her assistance with remedying this situation.

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Lack of Services
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PEWAUKEE, WISCONSIN -- I've had AAA since 1997. I buy it for all my children. I haven't used it in years but I always thought it was nice to have. That all changed today. My car died in the middle of town in 30° weather. I found attempting to reach AAA by phone required a lot of patience in the over two hour wait. Just waiting for someone to answer the call was extremely surprising but the lack of customer service was devastating. Each of the three times the arrival time of the tow truck past my phone calls to AAA were met with longer delays to reach an operator and then an employee with little assistance for my dilemma. Many years ago I used AAA with wonderful results. It is obvious to me that is no longer the business model and the experience of minimal service is the standard clients are forced to except. Extremely Sad.

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AAA Roadside Assistance Rating:
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1.3 out of 5, based on 77 ratings and
121 reviews & complaints.
Contact Information:
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1000 AAA Dr.
Heathrow, FL 32746
407-444-7000 (ph)
www.aaa.com
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