AAA - Page 2

Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 47 ratings and
151 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
AAA/Member Select of Chicago are frauds and will cheat you and you will have to sue them
Posted by on
Hello my name is Angela Marrs and my husband is Jason Marrs. I know you get tons of emails and sorts daily, but we have a story and need to get it out. On December 23, 2008 we lost our home to a house fire. It was determined to be electrical after the insurance company did there investigation. Since then the insurance company know as AAA or Member Select since they go by 2 separate names have been horrible to deal with. They put us up in a hotel for 3 months then finally got us into a rental property which they had been paying until now. Since the fire they have been tiring everything not to pay us and so finally we hired an attorney. When we original bought our insurance in April 2008 and only got $172,741 coverage for the house and $129,556 for contents. A month later AAA/Member Select sent us a letter stating that we were in violation of the policy that we had to insure the home for the replacement cost which was $408,000 and $306,000 for contents. We tried to get out of it, but were not able to and had to insure it for the $408,000. Now they are tiring to pay less to rebuild even though they made us insure it for that amount by taking out the original oak hardwood floors that we had, oak crown molding, oak doors etc. In addition our policy ended March 21, 2009 and when they renewed our policy they upped our coverage even more and our premium has doubled, yet they don’t want to pay the original amount they made us insure it for. All they have paid out to date is $15,000 on contents and $20,000 on dwelling, $15,000 is not much for 4 people (2 adults and 2 kids) when you have lost everything in a fire. The insurance company hired an independent adjuster to value our home and give a rebuild amount. The adjuster went back and forth with the insurance company and finally submitted a quote and at the bottom of each page of his quote he state "This is not an accurate quote to rebuild the Marrs home this is what the insurance company told me to do and I am don’t working for them". So they have not settled on anything. Then the insurance company AAA or Member Select since they go by 2 names wanted to talk to friends and family so we gave them contact information. Then that wasn't good enough they wanted bank statement and credit card statements and as many receipts as we could get for items we had, we provided them with all that. But as you know most stores don’t keep receipts for any amount of time, but we got what we could.
Now as of July 31. 2009 we have no home to live in. They have denied our whole claim and we are having to sue them in court. They have stated they are not going to pay anything out and not cover our living expenses. The only 2 reasons they gave us were 1. when they dug up our property to find the cause of the fire they only dug up one corner of it and only found 2 TV’s and they said under oath we stated we had 6 which was true. They said we mislead them and it breaks there contract. Not only did we have 6 TV’s but our family and friends verified that when they talked to them. The 2nd reason why was that they said our bank statements only shower that we brought in $130,000 and our expenses that we spent were over $160,000 and we didn’t have enough income for that. They did not take into account our credit cards or loans we had out or any cash we got. We are self employed and we get a lot of clients that pay cash and like we told them all that does not get deposited and any self employed individual will tell you that.
But the bottom line is they denied our claim and now until we settle in court we are homeless. We have 2 children whom are staying with my mother in Missouri because we don’t know where we will live. The State Insurance Commissioner told us they are the 4th worst insurance company in the USA and we are learning that the hard way. We honestly don’t know what we are going to do and we don’t want anyone else to have to go through what we are doing. We are paying AAA or Member Select since they go 2 name $3000.00 a year to insure our property and there is nothing on it. We don’t believe they are treating us fair they have prolonged this every step of the way now they are just coming up with more and more stuff.
Also we tried to get the local media involved and even provided proof to them but one news station did not even read our documents he just called AAA/Member Select and they told him they offered us $20,000.00 less than what we were insured for and we declined it so that is why they denied our claim. We told them that was a bunch of crap and we have the paperwork stating why they denied us and they told us it was to much to read. We also contacted our attorney who was shocked they would even lie to the media just to save there butt. We are in need of getting this story out and need all the help we can get. I hope you take the time to read this is look into this.
If there is anything you can do we can give our attorneys number and provide documentation for all this. We don’t think our attorney is doing all he can be doing. So we are open for advice.

Angela and Jason Marrs
Read 4 RepliesAdd reply
User Replies:
jktshff1 on 07/31/2009:
dang, get another attorney, this one ain't doing his job.
dangle1978 on 08/01/2009:
Yeah we are calling around and the problem is most of the attorneys around us won't take thew case because they said it can be drug out from 1-5 years. We are going to have to look farther maybe out of state.
madconsumer on 08/01/2009:
there has to be more for this than being told.
dangle1978 on 08/01/2009:
Nope that's everything. It will be on one news station locally. That's why we have all the documentation and so does our attorney. They are known for not paying out and tring to rip people off.
Close commentsAdd reply
AAA 'No Hassle' Auto Buying Service a rip-off
Posted by on
SAN JOSE, CALIFORNIA -- After buying a new Toyota Prius with the AAA's 'no hassle, no haggling' pre-negotiated price, I found out two days later the dealer was $1356 more than the other two in town for the exact same car (with Pkg#6). I am really shocked that AAA won't make this Member dealership honor their agreement.

The regional AAA program rep, Jay, refused to do anything about it, as did the dealer, since it was a completed sale. Jay even has copies of the ads and emails I sent him from the other local AAA Dealers, so I was able to fully back my point, but he doesn't seem to care.

Everyone I talked to at Steven's Creek Toyota in San Jose basically was lying through their teeth when I went back in to speak to them after I found out they ripped me off. After being referred thereby AAA's website and purchasing the car (with a fancier trim package than what I was originally looking for, so I didn't have an exact out-the-door quote on hand) at what I was told was their AAA price, the Floor manager later said they did NOT have ANY written agreement with AAA (which is not true if they are in AAA's program!)and he told me that the AAA price was whatever the general manager wanted it to be that day. They said I should be happy that I did not pay full List price and left it at that. They refused to show me the AAA agreement during the sale and after when I returned, saying they could not find it (Jay has never sent me a copy either, despite repeated requests). The dealer also refused to price match, after their in-house AAA rep had emailed me that they do price match. Between the AAA program and a promise to price-match, I felt confident buying the car there without shopping around, but boy was I wrong to trust AAA!
The dealer's excuse for his high price is that they actually only wanted to give me $3500 for my trade-in, not the $5000 we agreed upon (for a vehicle worth $7k wholesale at the time,$9k retail, per KBB), and that justified the higher sales price. They also said their own *cost* on the Prius was higher than what the two other dealers in town were *selling* them for. This is a bunch of hogwash, since they also bragged that they are one of the highest-volume Toyota dealers in California, and I know high-volume Dealers get better discounts from the manufacturer. The floor manager showed me a scribbled piece of paper with their 'cost', but they had tacked on hundreds of dollars worth of advertising fees, sales commissions,prep fees, and other misc.fees; the floor manager didn't even know what some of the fees were! I assume the other dealers (Capitol and Sunnyvale Toyota) have the same costs, and they manage to sell the same car for $1356 less. I wonder if AAAJay fell for the line of crap that they were handing out. These fees didn't include any closing costs, either, which were additional and added later.

Per the AAA Buyer's program website, trade-in value is not supposed to alter the price of the new car. I would never traded a $7000-$8000 car in for only $3500, especially since the having the older car saves my teenage son a lot of money on auto insurance. $5000 was the amount agreed upon.

I do not know if I should be more mad at the slimy dealer or at the AAA Buying Program regional mgr Jay for not backing up the customers using the AAA buying program when a Dealer does not honor the terms of it. I tried speaking with the dealership myself, but found that they couldn't care less about customer service once the car is off the lot, and all promises go by the wayside.

I was hoping for either a refund of the $1356+tax, so as to honor the AAA and the original sales agreement(s), or at least booting the Steven's Creek dealer out of the AAA program because they refused to honor it.

Read 7 RepliesAdd reply
User Replies:
adzidek on 05/29/2007:
They probably don't have an "agreement" with AAA, per se. Also, price matching happens before or during the sale, not after. I'd venture to say that it's common knowledge that dealers set the prices wherever they want them to be - that's why it's called a Manufacturer's "Suggested" Retail Price. They may offer a discount with AAA, but that's bound to vary from dealer to dealer. Bottom line, you should have shopped around - stop harassing the dealership and move on. By the way, how do you figure trade-in value doesn't affect the purchase price?
Anonymous on 05/29/2007:
Abused Consumer, when I lived in San Jose I almost baught a car from them till they tried to pull the same thing.
Hugh_Jorgen on 05/29/2007:
Don't let the dealers play the trade in card. The value of your trade in should never play into the purchase price of a new car. Car dealers love "difference" buyers - they can get the numbers so confusing that you will never know what you paid for the new car or what you received in trade.

Need to give the guy a higher trade in? Just raise the price of the new car - if necessary with add-on items. Need to lower the price of the new car? Just chip away at his trade in value....

Treat it as two un-related transactions and you will always be in command of the situation. Know in advance what you will pay for the new car. Do your research and know what you will accept for the trade in - if they won't offer enough, then sell the car yourself. Good luck.
adzidek on 05/29/2007:
OK, now I see what you mean by trade-in affecting the price of the new car. I thought you meant trade-in value doesn't affect the bottom line of the deal. know what I do? I either get my trade-in value before even telling them what car I'm interested in, or, I go through with the negotiations right until the signing, before I even tell them I have a car to trade in.
Ponie on 05/29/2007:
You're so right, adzidek. When shopping for a car previous to my last purchase, we were right to the point where I was ready to buy and they started discussing what I'd have for a trade in. I blew them away when I said I had nothing to trade--was ready to write a check on the spot. All of a sudden, the price of the car jumped by almost two thousand dollars. Needless to say, I walked out of that slimy dealership.
rhondam718732 on 05/29/2007:
I price shop any big purchase I make and I would think that a car falls into that range for most people as well. Why didn't you go to 1 or 2 other places before signing? I honestly can't believe that people take the word of strangers that are trying to make commissions over their own footwork and reesearch...lesson learned!
Gaia on 01/04/2008:
When I spend this much money, I can use all the help I can get. So, I decided to use the AAA car buying service in TN and it ended up being the best deal. I was told up front that there would be an additional $300 for "processing", so that was no surprise. I had the salesman email me all the figures (Price, tax, title, fees). I then used this as a base before I began calling the other 4 dealers in my area. In the end, the AAA deal was best, but I still did my homework. I had to drive 200 miles to the dealer, but it was worth it. I got the vehicle I wanted and I didn't give in to added extra's the other dealers were trying to push off on me. As for the trade-in, I didn't mention it until right before I left home to pick up the new vehicle, and guess what? I got $100 dollars more than what my research showed it was worth! I didn't discuss financing because I already had the best finance rate available through my credit union. (Still, I had to "crunch the numbers" to decide between the cash back incentive or dealer finance package). In the end, all my hard work and the time spent using the tools at my fingertips (Internet) paid off and I have a great Toyota Truck with a note that's less than what I had originally expected. AAA lead me to the dealer, but I still did all the work. My best recommendation to anyone car shopping for vehicles is to get all your figures in writing from the salesman so you know what the bottom line is going to be before you sign.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Insurance Ever
Posted by on
Rating: 1/51
WOODHAVEN, MICHIGAN -- On April 5th 2012 My husband called to make payment arrangements for that month on our auto insurance. He told them he would not be able to pay until the 12th. Now mind you we have had 2 cars insured through them for 8 years. I recently had a stroke after my child was born and my husband had to take on all income alone. We have never in those 8 years had our Insurance expire or terminated. Well the lady said not a problem the insurance would still be active but next month you may get a bill for double, that as long as you pay on the 12th its fine. So the next month my husband was in an accident rt when our insurance was due. He called to pay May's bill and submit the claim. Well everything was fine and she was ready for our monthly payment until he also told he needs to make a claim as well. Right then it switched. She put him on hold and then told him sorry your car was not covered at the time and your insurance is terminated because your last month bill was late. I was stunned. I spoke with every person possible and each said even tho she did not tell him it would be terminated he should have known because when the next month bill came in and it showed double payment. After talking to everyone possible I decided I could not deal with the stress anymore. I will chalk it up to a loss. So as I try to pay my may bill again the same day she then tells me instead of being 285 as normal it was now 1400. I almost died. Just before telling them about the accident ( which was only a single car, no damage to anything or anyone but our car) all I owed was 285. I am not letting this go I filed a formal complaint with the company and I will call and complain everyday until something is handled professionally.

They were the nicest people to deal with when all I was doing was paying them for 8 years and the one time I actually need to use the insurance they screw me with some bs. Worst auto insurance ever. Do not use them!
Read 1 RepliesAdd reply
User Replies:
nikalseyn on 05/11/2013:
You might wish to do a search of "auto insurance grace period" or some such. I did a quick one and for some general info, go to:

Search under your state, Michigan, as all states may have different rules. Try the state of Michigan website, secretary of state, auto insurance.

Don't just take the word of some employee at AAA that you were not covered. Also, you should read your auto insurance policy. It should give you your responsibilities, grace period, etc.

But, the bottom line is you were late.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
AAA PLUS RV Not Worth it!
Posted by on
Rating: 1/51
DEARBORN, MICHIGAN -- During the yearly renewel of our AAA a representative suggested we upgrade our membership to AAA plus RV. It sounded like a reasonable deal so I agreed to the 175.00 cost to be upgraded. It included travel interruption reimbursement involving car mechanical issues on a trip which required costs on the trip. The protection plan states that it covers rental vehicle, hotel, and meal costs to your planned destination up to 72 hours after the car breakdown to 1000.00. Our 19 year old son who is covered under our policy had severe car issues on his way back home with 870 miles left to go of the trip. Because he is not of age to rent a car my husband had to drive from our home to help him. On his way home he had planned make 2 stops. AAA made many calls from their investigative center in Southfield, Michigan about this reimbursement request. Each voice mail or phone call sounded like a police interrogation. Michelle, employee #14502 was the last person to interrogate my son. I was listening to the questions she was asking him and asking the same questions many different ways. She decided that she would only cover the first night hotel charge after the breakdown and total disablement of the vehicle. I then called the customer service dept. at AAA about the situation. I talked with Carolyn in member relations who declined to give me an employee number. I explained the situation. She was not helpful and argumentative not letting me speak. She explained that since the cost of the protection was only about 45.00 per person that each and every reimbursement request is sent to AAA investigation dept. and the employees have to be interrogating otherwise they could not stay in business. She said that since my son planned to make a stop before he got home that he was only covered until the stop. AAA covered 95.00 out of the 539.09 claim. This was contraindicating to what the Car Travel Interruption Protection Plan is supposed to cover and it states that it will cover up to 1000.00. If I wouldn't have persisted I don't think they would have covered anything at all. When I told her I would file a complaint about this issue she said they get complaints filed with the Better Business Bureau all the time and it is not a bother to them.
Read 4 RepliesAdd reply
User Replies:
trmn8r on 04/11/2013:
"She said that since my son planned to make a stop before he got home that he was only covered until the stop."

Without knowing more, this sounds reasonable. AAA is Roadside Assistance, not insurance. What the CSR said about the questioning does as well - since Roadside Assistance is not insurance, AAA could easily go bankrupt at the nominal membership fee a member pays if the coverage wasn't limited. The crux of the matter is whether the intermediate stop terminates the incident, as they claim.
Nebagmon on 04/12/2013:
Does it make a difference whether it is called insurance or roadside assistance? Shouldn't the plan still cover what it says it's supposed to? AAA says on the plan they will cover to your planned destination or 72 hours after the loss. The planned destination was home. They asked on the claim form what the destination was and our address was entered.
Nebagmon on 04/13/2013:
If AAA could easily go bankrupt paying claims they say they will cover then why are they going out of their they're way to sell the protection plan? Could it be that they are charging a fee for the plan and then twisting the language of the plan when interrogating the customer about the claim so they can keep all the money? AAA is going down hill the last several years in both areas - providing the coverage stated and customer service. If anything will bankrupt them it will be that no one will pay for their services anymore. I will seek other means of roadside assist from now on. AAA has a new ethic and it's not like the old one.
lucy on 08/19/2013:
I'm an Australian backpacker who bought a van which I sleep in and thought it would be a smart idea to get an AAA membership in case I required roadside assistance while travelling through the USA. I had severe car trouble and my car was unable to be driven. I called AAA who told me I would only be covered for 100 miles yet I was 210 miles away from anyone I knew that could assist me with the car. AAA wanted to charge me $440 dollars to take me back to a friends house where I knew I could sleep for the night. this occurred at 5pm AAA told me that the tow truck driver in the area could not come and get us as he had a personal matter to attend to. their 'backup' driver also could not come and get us as he had reached his daily driving hours. the third tow truck driver who was not AAA approved finally came and picked us up at 11.30pm. we could not afford the $440 so we asked the driver to take us 100 miles and to a motel. currently I am trying to fight for my reimbursement for 1 nights motel stay as I feel I'm entitled to. all of the calls I have made to AAA have been very unhelpful and I find the staff to be very defensive, all I want is some help or answers, I'm not here to blame. the service I have uncounted has been very poor considering we have a premium membership. if anyone has any advice for me on how to best claim my $$ I would appreciate it. I have roadside assistance Australia and have since the day I bought my car, I have used it many times so I am familiar with how the system works. AAA your service is disgraceful and very sneaky, all I can say is read the fine print, the service they explain to you is apparently not the service you are entitled to.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Very Upsetting Experience
Posted by on
Rating: 1/51
SOUTH AMBOY, NEW JERSEY -- On 2/14/2013 I placed a service call with AAA after my car broke down. I was told that a tow truck will be there in about 30 min. 2 hrs later a tow truck finally pulled up. The driver exited his truck, eyed my car and without even acknowledging me began taking pictures of my car. He continued to ignore me when I inquired to the reason he was taking photos.

After taking the photos he proceeded to climb into the cabin and started his engine. I knocked on his door to inquire what is going on. The driver continued to ignore me. I then walked to the front of the truck, took a photo of his license plate (XZ638A)and the company logo (GarGoyle Industries LLC located in Woodbridge N. J. 8008543797). At that point he finally came out and acknowledged me for the first time.

He informed me that because that my car has commercial plates AAA will not cover the tow. He then proceeded to drive off and would not wait until I called AAA to sort this mess out. When I was in touch with AAA I was transferred to a supervisor who then informed me that "new policy" dictated that they will not cover vehicles with commercial plates. I was disgusted by my experience and how they left me stranded in a time of need due to a policy change that I as a customer was never informed of.
Read 3 RepliesAdd reply
User Replies:
trmn8r on 02/14/2013:
The tow truck's license and the tow company name isn't critical to your complaint. The problem is AAA's policy, which you state you were unaware of.

AAA was designed to be roadside assistance for the *drivers* of common passenger vehicles. They also have optional RV and motorcycle coverage. As follows, you can see that they cover commercial vehicles that are *rented*. This would cover a breakdown of say, a rental truck (except maybe towing).

"Basic / Plus - legally registered light passenger vehicles (I.e. sedans, SUV's , Mini-vans and pickup trucks up to 1 ton capacity). Vehicles must be able to be safely accessed from a normally traveled road or an established thoroughfare, such as a county-maintained road.

Dual-wheel light passenger vehicles are eligible for all services except inside the tire service. Rented passenger and commercial vehicles, within size limits above, except taxis and limousines, are eligible for roadside assistance."

I am wondering if the issue is that a commercial vehicle that is *not* rented is seen as a company vehicle; in other words a vehicle more heavily used and not in the spirit of coverage for citizens in the course of casual transportation to and fro.
DebtorBasher on 02/14/2013:
They should notify customers of any changes in their policy.

If they did, they may have been sent out, but thrown away as junk mail. It could have been an insert or a separate mailing.
sosarcl47 on 03/13/2013:
That policy has always been in place, it's stated on your membership handbook, is also accesible on their website, definetely not a "new" policy.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by on
Rating: 1/51
SAN ANTONIO, TEXAS -- I have booked 2 trips through AAA. Travel and have had problems on both occasions. This first trip was 12/11 to Costa Rica. We booked the trip months in advance and worked personally with an agent. We were specific about our seat assignment requests & when we tried to confirm our trip we discovered the agent had failed to book our seats as requested.
I thought I would take matters into my own hands & purchased airline tickets through AAA web site in March for a trip in July. I selected my seat assignments & received confirmation from AAA. Travel. I received a flight change notice by email 4/16/12 & again my seat assignments were listed. I had a question about luggage & went online to research with the airlines only to discover my seats were "UNASSIGNED". I immediately called AAA travel agents and received a run around with blame being placed on the airline. I felt if there was a problem with my seat selection then I should have been informed of the change by AAA as they had all my contact information. AAA. Travel indicated that I would have been given a seat a check in, then why would I have bothered with the months of pre planning. I selected those seats specifically to be near other family members traveling as well as a way to accommodate tall travelers. What seat selections would I have been offered at the ticket counter?? I do not consider this service I consider this misrepresentation. AAA. Travel communicated with me on two occasions and on each occasion confirmed my prior seat selections. Had I not checked myself, I would have been left out in the cold. I will never use AAA. Travel service again & I recommend no one else trust this company. As a result I have had to pay up-charges to try to get near the seats previously chosen months ago.
Read 1 RepliesAdd reply
User Replies:
Alain on 06/09/2012:
It sounds like you'd have been far better off booking your trip yourself. Thanks for the review and warning.
Close commentsAdd reply
Oil leak
Posted by on
CHARLESTON, SOUTH CAROLINA -- The very first time that I've ever used AAA services since I've been a member and this happens. The towing was great, did a good job. I called AAA and the lady suggested that I have my car towed to one of the AAA car care centers (Charleston, Sam Rittenburg Road). The shop called me and said that the oil control valve was bad and had to get a new part from Toyota and it would take 3 days for the part to arrive. It would cost me over six hundred dollars. I agreed to have the work done. I picked my car up four days later and as I drove away from the shop a large amount of white smoke came out of the exhaust pipe. I drove it straight home and the car stayed in my driveway for about five days before I used it again. I was very lucky that I happen to see oil in my driveway before I started my car, because most of the oil had leaked out. I refilled the oil in my car and took it back to the AAA car center and they told me that the head gaskets needed to be replaced and it would cost another three hundred and sixty dollars. It's fine if the gaskest needed to be replaced, but I think they should have discovered this before they let me drive away from their shop and maybe damage my engine. I took my car to another shop and they replaced the gaskets for less money and they completely cleaned my engine to make sure that there wasn't any other leakes. AAA should have cleaned my engine and found this leak before they allowed me to drive the car. I spoke with the guy at AAA counter and all he could say was sorry.
Add reply
Cancelled membership within 2 hours of subscription! Horrible customer service!
Posted by on
My husband subscribed to AAA because he locked keys in car at our residence and wanted to also get coverage for our college student. My husband took my car to work and I called to have AAA come to the house to unlock car. They said they would not because my husband needed to be there! I talked to supervisor and explained. Her response was to pay an additional fee. I said that this is not the service I expected and that the car was registered in his name. I said I guess we should cancel and she said that's fine. I called customer service and cancelled. I asked if they were interested in my reason for cancelling within 2 hours of purchase and he said no.
Read 3 RepliesAdd reply
User Replies:
Slimjim on 09/01/2011:
AAA does have an additional fee for spouses. I know, as I pay it to cover my wife. That being said, it does make sense if you don't opt for it, then he would have to be there being the only member. BTW, sending someone to unlock the car would blow throw the first year's annual fee as it is. I'm more surprised they allowed an immediate claim since the membership was bought with a pre-existing condition, then anything regarding their remorse of losing you.
SteveWiginowski on 09/01/2011:
I agree with Slimjim. You wanted the service to be extended to both you and your husband, but were only willing to pay for the plan that covered your husband.

I understand your logic that the car you were driving was your husband's car, but would that mean if your husband was driving a car registered under your name, then you wouldn't expect AAA to help?
Anonymous on 09/01/2011:
Agree with what everyone else but wanted to add that you mention the car is in your husband's name. So is the AAA policy. Without your husband being onsite, they have no way to verify that you have permission from your husband, owner of the vehicle, to have the car unlocked. A phone call is worthless, anyone can call AAA, claim to be the owner of the car and have their "wife" standing by with the vehicle, reading to steal it as soon its unlocked!
Close commentsAdd reply
AAA Cannot get AutoPay done right. over bill
Posted by on
MICHIGAN -- I was previously setup as a auto-pay, auto deduct every month for auto insurance Problem started in Feb when I canceled my card due to a fraudulent Amazon charge. I forgot to update my auto info, so when AAA went to process payment, it was declined. Then my Auto Ins turned into a 4 month billing cycle. So March 6th I paid the increased monthly rate of 341 in order to keep my insurance I faxed in my paperwork to renew auto-pay and put me in the 6 month plan. 3 weeks went by and I went to my local AAA office to confirm all was well with the paperwork. They were unable to locate paperwork, in fact, in order to keep ins going I would pay once again 341 so they could reprocess paperwork, the 1st set of documents were lost.

They screw up, I get to told its the timing of system, nothing we can do. AAA is the cheapest my area right now, so I bit the bullet and paid the 341. Resubmitted paperwork again at the office this time. I was told that it should no more than 20 days to process. Because I paid so much in advance, the next 3 billing cycles will be around 110.00.

Surprise, I checked my account to today...another 341. This created 4 bounce check fees. I called and told they me they processed the auto-pay paper work AFTER the billing cycle. I complained that it took AAA 35 days to process the paperwork, when I was told no more than 20 days. So, because of the delayed paperwork, I was billed outright again as opposed to 3 broken down payments. Because they took their time, I was forced once again to pay more money than I was told. Nothing I can do........she said.

Once again, their negligence caused me to pay more money out of pocket for the month and now 110 in bounced check fees. "Sorry sir, its all automated, nothing I can do. But at least your ins is caught up and no more payments are needed for 2 months.

They have a screwed up billing system. If its all automated, why does it take 20 days to process paperwork. In my case 35 days.

Out of principle, I'm switching to State Farm and paying 20 more a month. Plus I confirmed if I need to update my card on file, they can do it on the spot. No faxing or submitting to corp office to make this happen.

Stay AWAY!!!!
Read 1 RepliesAdd reply
User Replies:
trmn8r on 05/19/2011:
I autopay very few things - just my utilities. I'm sorry yours got all bolluxed up.

On the bright side, I love State Farm and have had them many years. Good luck.
Close commentsAdd reply
Road side assistant complaint
Posted by on
HILBERT, WISCONSIN -- I am not sure if my last complaint was sent or not because I accidentally hit a wrong key. The reason for my complaint is this afternoon when I left work I had a flat tire and called AAA for assistance. The person who answered my call was very polite and was trying to be helpful. He told me he would check on getting service to me I waited 15 minutes and he came back on line and said he couldn't find anyone yet who could assist me and then put me on hold again for another 10 or 15 minutes and told me he would have someone call me back when they found someone who could assist me. I then waited another 10 minutes and was told they were still checking after another 5 or 10 minutes was told it would be 90 minutes to 2 hours before anyone could come out and help me. I realize this was only a flat tire but I couldn't change it myself and besides I do have road side assistance. I then went back into my place of work and got someone to help me out. Now I took this person off their job to help me change the tire. How would you as an employer like it if a person left their job you were paying them to do left their job to change a tire. Besides when there is an AAA provider just 6 miles from where I work but they were to busy to do what I pay for. I could be understanding if there was a snow storm going on and they were helping people out and not just doing the things in their shops. I am a paying customer and should be given some consideration as well. This isn't the only time this has happened about 6 months ago when my husbands truck broke down someone from 30 miles had to come out and tow his truck back 6 miles from where he broke down because anyone else closer was too busy. I really feel that if I was out somewhere that I didn't know the area then what would happen? Or maybe I need to understand you system better. I do know that I did get kind of rude to the dispatchers and know that it isn't their fault but the people who are supposed to be AAA assistance should be more respondsible for doing their jobs because I am sure they are being paid for it.
Read 4 RepliesAdd reply
User Replies:
Anonymous on 02/04/2011:
Perhaps they really were busy, and not just doing things in their shops. They might have had calls stacked up, from other paying customers.
momsey on 02/04/2011:
AAA can't always come immediately. It might have been a very busy time and I see no reason for you to have gotten rude with the people who answered the phone.
tnchuck100 on 02/04/2011:
Maybe they can't get there immediately but there is no excuse for not finding a AAA service contractor in 15 minutes and give a reasonable ETA even if it would be 90 minutes later.
GenuineNerd on 02/05/2011:
Even during nice weather, it takes 45 minutes to an hour to get AAA assistance. During the winter, especially during snowstorms or bitter cold, the wait times are long, since so many AAA customers have to deal with breakdowns, dead batteries, no-starts, frozen locks, flat tires, and vehicles stuck in snow that the towing companies affiliated with AAA have a lot to do. Often, service calls are handled first come first serve.
Close commentsAdd reply
Top of Page | Next Page >