My mom received a bill for about $400 today and a note of cancellation. She called AAA to see what was going on. Turns out, our policy was cancelled on the 20th, and the whole family has been driving ... read full review9 Replies - Latest reply on 05/10/2013
AAA is a profit only business
CHARLOTTE, NORTH CAROLINA -- AAA is the worst business ever. I thought I was a valued customer because I had been with them for the past 2 years and hadn't realloy used their services. Well here recently I was forced to use my towing ... read full review4 Replies - Latest reply on 10/18/2010
AAA is a RIP OFF!
On October 24, 2005 I called AAA after being a loyal customer along with my parents since the 80's and my car which was out of commission for about a month needed to be towed to the dealership to be fixed ... read full review8 Replies - Latest reply on 05/26/2010
AAA hiring process
PROVIDENCE, RHODE ISLAND -- Ok so I worked for AAA as a seasonal employee and I was told before the position ends apply for a permanent position(which I did several times) and I went for an interview. The interview was great but ... read full review2 Replies - Latest reply on 09/12/2012
I purchased AAA battery a little over a year ago when I stuck with stalled car paying almost 3 times of regular price. The AAA serviceman had told me that there will be 3 years warranty service regardless ... read full review4 Replies - Latest reply on 07/03/2013
AAA hung me out to dry
HUNTINGTON BEACH, CALIFORNIA -- When I signed up with AAA I had to pay a deposit enough to cover me for 3 months should I decide to cancel or whatever, who knows. Anyway I was late making an installment by two maybe three weeks at the ... read full review10 Replies - Latest reply on 06/30/2011
SAN JOSE, CALIFORNIA -- I'm AAA member almost 10 years. I always think that AAA is the best auto insurance company because their sales people are so nice to their customer until I had car accident. In that day, when I stopped ... read full review2 Replies - Latest reply on 04/16/2012
Recently had inside tire flat on RV AAA said they would have someone there in 30 min. Ten mins. later called back and said they would not provide assistance because the tire was ans inside tire. They did offer to tow the RV which would have cost a lot more than to put air in the tire. Finally the was solved. I called GOOD SAM and got excellent response. I was in Pooler Ga. Good Sam had Dorsey Tire company come and the problem was resolved and the cause of the flat determined and corrected.(Valve extension not adjusted properly) Not only did Dorsey show up but they came wit the capability to remove and change the tire. All service was performed from a small service truck equipped with a compressor. jack and replacement tire. Didn't need the tire.
AAA could learn from GOOD SAM. Tires are not a big deal on RV's.
This was my first request to AAA for RV road service and I wasn't happy.
Do Not Buy Battery From AAA
I am shocked by the attitude, the arrogance and the failure of the leadership to take responsibility for their defective batteries. AAA supplied me with a new battery a year ago warranted for 3 years. ... read full review1 Replies - Latest reply on 09/20/2012
For 5 months I have requested AAA to STOP junk mail for me to renew my membership. They have completed ignored my requests.
5 Replies - Latest reply on 11/05/2008Add reply
On every single snail mail it is written "Last Chance". AAA seems to have totally ignorant customer service representatives!
I would never join AAA if it was the last insurance company on the planet.
Battery Warranty a HOAX
LOUISVILLE, KENTUCKY -- I called AAA yesterday, December 29, 2011, for roadside assistance. Since the engine would not crank, I assumed it was the battery and told the customer service representative that I had purchased the ... read full review4 Replies - Latest reply on 08/12/2012
PITTSBURGH, PENNSYLVANIA -- My wife, Mother-In Law, and I went to the AAA East Central office in Pittsburgh to get my wife's drivers license and my Mother-In-Law's photo ID renewed yesterday afternoon. When we arrived we had ample parking which was handy since my Mother-In-Law is in a wheelchair. Our first stop was the receptionist who inquired if we needed assistance (we didn't, but it was nice to be asked), checked our paperwork, handed us our letters (used to determine order of arrival), and directed us to the waiting area for driver license/photo ID renewal. This was all done in a friendly and efficient manner. There were two ladies working at the renewal desk, one taking pictures and one handing out the finished product making sure any questions were answered and that the license/ID was acceptable to the customer. The whole process, start to finish was less than 10 minutes. The staff was professional and very friendly. I mentioned to the manager upon leaving that we really appreciated the way they treated us and their fast service. Her reply was to thank us for using AAA and she was glad that they were able to serve us in a "satisfactory" manner. It wasn't just "satisfactory", it was pleasant and excellent customer service.6 Replies - Latest reply on 01/22/2010Add reply
Last week I received my declaration for my policy for 2010 and noticed it went up roughly 32% from last year. WTH??? So I called AAA and got a scripted read to me about a new rating tier being used. After asking what the changes are and why my insurance has drastically went up, I couldn't and still have not gotten an adequate answer. Ughhhh I can't believe this. I have EXCELLENT credit, no claims, etc. Shouldn't I be getting the best rate possible? Time to go where I will not be penialized for a company making changes to screw their customers. 2 Replies - Latest reply on 12/22/2009Add reply
Let Me Down After 14 Years
SAN DIEGO, CALIFORNIA -- AAA has let me down for the last time. After 14 years as a member and auto insurance policy holder with AAA, I am canceling my contract and never looking back. I put up with feeling overcharged for so ... read full review5 Replies - Latest reply on 12/03/2008