LONG BEACH,, CALIFORNIA -- I have read some of the posts regarding AAA employees and how they are like robots, how they only know how to read the scripts and how they are incapable of thinking outside the box to assist their clients. Well I think I know why most of you are experiencing such horrible customer service amongst other things. I just recently applied for a job at triple A (AAA) and was very excited when I received the call back from a hit on resume. Thrilled because I have been laid off for approximately 2 years.
During the time I was laid off, I managed to renew my real estate license, as well as started working on my degree. I have completed 73 units and will be transferring to receive my BS degree. I have been in sales for over 23 years and have been very successful! What is on my resume is all true, every deal I have ever closed is verifiable. On my resume it shows that I worked for one company for 10 years the first go round and was hired back for another 9 months before being laid off due to an acquisition by Hitachi. That speaks volumes!
If an employer is willing to rehire a sales representative back for a second time around after resigning (one would think) AAA would recognize that. I must be a great sales representative and a top producer. I listed my previous VP and Director of Sales on my application for them to verify my performance and work ethic. I have no criminal record, I have a ticket free driving record for the past 7 years.
These are questions they asked me before I made it to the assessment part of the interview process. I was told that after the assessment tests (if I pass) I will move on to interview with a live human being (a manager). Keep in mind that I was told repeatedly that the assessment test. There were no RIGHT or WRONG answers, to just be truthful. (Keep in mind I was very excited about working for triple A selling insurance products. Big company, room for upward mobility, already had at least 12 people saying that they would switch their insurance policies over to me, because I would be working there).
Well let me tell you the type of questions on the assessment tests. Some of these questions I went to the EEOC website and have determined that some of these questions are better suited to be asked after being hired. The first question (if I am remembering correctly) was HOW OLD ARE YOU? EEOC says that how old a person is should not matter during the application process that people over the age of 40 are protected under the Age Discrimination in Employment Act (ADEA) and that these are questions that can be asked after being hired.
They asked me questions like the following.. "How many jobs I've had in the past five years", "how many times have I collected unemployment", "how many people I know that sells insurance", "how much do I think a first year sales representative should make in a year", "how much should a representative be making after 3 years", "who told me about this job", "Did I speak to the person who told me about this job".
Here are the choices they gave me to answer from. "1 hour to 1 week", "2 hours to a month", " 2 months to a year" etc.. you get the point. They also asked me how much money would I spend on a client in unreimbursed dollars and pretty much gave at least 10 or more choices. They also asked how many hours do I think a first year sales representative should work a week, then they asked questions if I like spending time with my family etc.. Keep in mind they told me to be honest "there are no right or wrong answers".
So anyway I finished taking this God forsaken test and what do you know, I go back to the training coordinator and he says to me "oh.. You didn't score high enough on the test" (remember, there are "NO RIGHT OR WRONG ANSWERS"). Also keep in mind that there isn't one question on the test I would have to lie about, not one question on the test that has anything to do with intelligence, sales, or anything relevant to sales. Just questions that can disqualify you if you have been out of work for a while, questions that can lead to age discrimination, (they also asked me my nationality) questions that can disqualify you if you have been on unemployment twice in your life.
They asked a lot of questions about school also. All of which were answered truthfully. The training coordinator told me that he was sorry and that maybe sales is not for me. Can someone please tell me, what part of this test has anything to do with my ability to sell insurance? Or any other product for that matter. Also how can a personality test determine what type of human being I am, and how well I have done for the past 23 years in sales. These tests maybe set up for the younger generation. People who have no experience. Most of the questions I answered from experience. I don't think they want anyone who has experience. I said all of this to say.
With the economy the way it is today, unemployed workers should not have to take tests such as these to get back to work. Many of you have mentioned you've been talking to people who don't know how to make decisions, people who don't appear to know what they are doing. This is because good people like myself with a proven track record cannot get a job, because of tests like these that have no meaning, no substance, no ability to determine if a person will be a good employee at all. This is a way to keep certain nationalities out of work, to keep older people down.
I was compelled to type this letter because this particular rejection is not sitting right. I have spoken to CEO's, CFO's and owners of companies all of my life. I have closed major real estate deals, sold technology products to Novartis, Delta Airlines, and many other huge deals, yet AAA felt Sales was not for me because of a "personality" test that has nothing to do with sales. In fact the training coordinator said to me, "maybe sales just isn't for me."
I will continue to do my research and converse with the EEOC to make sure that companies are doing right by long term unemployed workers, workers who were once stable before the economy fell apart, and now seem to be undesirable to these companies through no fault of their own. So if you all are wondering why you are being treated poorly by AAA reps etc. I feel it is because they do not want someone older, qualified and experienced, instead they want someone that doesn't have a clue about life and the real world, and someone with a proven track record.
I would love to hear if anyone else have been through the same experiences I have with these personality rests. I know several sales reps all over the age of forty that have their Bachelor degrees very educated and have proven track records and have been told they were not going to be hired because of the way they answered a "personality" test. I feel sorry for the economy and anyone who is going through this new way of being hired. The economy will never be the way it was. Never.
SAN JOSE, CALIFORNIA -- After buying a new Toyota Prius with the AAA's 'no hassle, no haggling' pre-negotiated price, I found out two days later the dealer was $1356 more than the other two in town for the exact same car (with Pkg#6). I am really shocked that AAA won't make this Member dealership honor their agreement. The regional AAA program rep, Jay, refused to do anything about it, as did the dealer, since it was a completed sale. Jay even has copies of the ads and emails I sent him from the other local AAA Dealers, so I was able to fully back my point, but he doesn't seem to care.
Everyone I talked to at Steven's Creek Toyota in San Jose basically was lying through their teeth when I went back in to speak to them after I found out they ripped me off. After being referred thereby AAA's website and purchasing the car (with a fancier trim package than what I was originally looking for, so I didn't have an exact out-the-door quote on hand) at what I was told was their AAA price, the floor manager later said they did NOT have ANY written agreement with AAA (which is not true if they are in AAA's program!) and he told me that the AAA price was whatever the general manager wanted it to be that day.
They said I should be happy that I did not pay full List price and left it at that. They refused to show me the AAA agreement during the sale and after when I returned, saying they could not find it (** has never sent me a copy either, despite repeated requests). The dealer also refused to price match, after their in-house AAA rep had emailed me that they do price match. Between the AAA program and a promise to price-match, I felt confident buying the car there without shopping around, but boy was I wrong to trust AAA!
The dealer's excuse for his high price is that they actually only wanted to give me $3500 for my trade-in, not the $5000 we agreed upon (for a vehicle worth $7k wholesale at the time, $9k retail, per KBB), and that justified the higher sales price. They also said their own *cost* on the Prius was higher than what the two other dealers in town were *selling* them for. This is a bunch of hogwash, since they also bragged that they are one of the highest-volume Toyota dealers in California, and I know high-volume Dealers get better discounts from the manufacturer.
The floor manager showed me a scribbled piece of paper with their 'cost', but they had tacked on hundreds of dollars worth of advertising fees, sales commissions, prep fees, and other misc. fees; the floor manager didn't even know what some of the fees were! I assume the other dealers (Capitol and Sunnyvale Toyota) have the same costs, and they manage to sell the same car for $1356 less. I wonder if AAA ** fell for the line of crap that they were handing out. These fees didn't include any closing costs, either, which were additional and added later.
Per the AAA Buyer's program website, trade-in value is not supposed to alter the price of the new car. I would never traded a $7000-$8000 car in for only $3500, especially since the having the older car saves my teenage son a lot of money on auto insurance. $5000 was the amount agreed upon.
I do not know if I should be more mad at the slimy dealer or at the AAA Buying Program regional manager ** for not backing up the customers using the AAA buying program when a dealer does not honor the terms of it. I tried speaking with the dealership myself, but found that they couldn't care less about customer service once the car is off the lot, and all promises go by the wayside. I was hoping for either a refund of the $1356+tax, so as to honor the AAA and the original sales agreement(s), or at least booting the Steven's Creek dealer out of the AAA program because they refused to honor it.
ARIZONA -- Our car broke down on a narrow shoulder on a dangerous mountain road, with no cell reception for miles. AAA refused to send a tow truck because we did not remain with the vehicle, even though we came in to a central location on the edge of town where no tow truck could have gotten to the vehicle without driving right past us.
The first thing the call center asks is are you safe, and are there animals or children in the vehicle. It was not a safe location, and we did have animals. But forget all that: HOW ARE YOU SUPPOSED TO GET ROAD SERVICE FROM AAA WHEN YOU HAVE TO LEAVE THE CAR TO MAKE A PHONE CALL??? I'm cancelling my membership.
SYRACUSE, NEW YORK -- AAA is a corrupt company who collects payments and then drops their clients if they make too many claims. The day after Christmas, AAA dropped my mother's insurance. This was after a drunk driver totaled her vehicle. They gave her very little time to choose a new vehicle, and she ended up getting one with faulty suspension, which caused her to injure her leg severely. Her injury required two surgeries, involving 27 Staples, and resulted in a pulmonary embolism. This cost the insurance company more money; however, this claim was a result of their own reluctance to give her a fair deal after the drunk driving incident.
When a drunk driver destroyed her vehicle, which was her prized possession, AAA refused to allow her to repair her car (which cost $3000 less than the total value of the car) and they refused to grant her a reasonable amount of time she to find a new car. As a result, they ended up having to pay for the injuries caused by the faulty suspension in a car she bought solely because she did not have enough time to shop around. Now, they are dropping her insurance. AAA is an unethical company. I am warning everyone I know not to get their insurance or their roadside assistance through this corrupt, immoral company.
TIDEWATER, VIRGINIA -- I called AAA because the transmission in my car died. It's my husband's vehicle and I hadn't noticed that while we had current registration he had not put the sticker on the plate. Tow truck shows up and notices and tells me it's now $200 to tow my car home! So I told him I couldn't afford that and he left me and 3 kids to figure out how to get the car and ourselves home.
Why do I pay for these options if I can't use them? This was also not disclosed during the time of the call. Luckily the person whose driveway I was able to pull into let me keep my car there until I can return with the plate sticker. I also don't blame the driver as I do AAA. He had an order to follow to not allow my car to be towed. I place this solely on AAA.
GEORGIA -- Be careful dealing with AAA. They get you sign a contract with no price schedule attached to the contract, tell you all about how this contract is so much better than the last, give you a price sheet they say isn't the correct rates. And just all out lie about the whole thing. Then when its time to get paid from them you realize you didn't get paid for everything you submitted. You then have to submit all the paperwork with your mileage, maps, as detailed as possible.
Then they still may not pay you 100% of what you have done. And if they call you to do any type of road service and the customer leaves the scene, you get nothing!! They don't feel its their responsibility to pay you if they dispatch you and their customer leaves..
ANYWHERE USA -- Every bad review about 3A is accurate. The biggest problem is they continue to open new memberships and greedily collect money yet they have so many members now that the supply cannot keep up with the demand. They hire/contract regular tow companies to perform these services (these tow trucks do not belong to AAA they belong to private owners). They do not have enough tow trucks to service all these members and since most of the time cars break down during traffic commute times, this is what causes super long wait times.
AAA is greedy and will keep accepting new memberships knowing they have not thoroughly explained their policies and procedures and are not the caped super hero's to help you in your time of need. They are a corporation of thieves like EVERY SINGLE OTHER CORPORATION THAT EXISTS. It's all about greed. AAA has not upgraded their computer systems in over 2 decades to keep up with technology and demand in order to improve efficiency because they are greedy and cheap.
Do not waste your money on AAA. Keep your money and set it aside to pay a tow truck directly as you will almost always receive better service when you are paying cash and cut out the greedy middle man. PLUS AAA only pays 30-40 dollars per local run to these tow companies. That is barely worth it to them. It pays fuel and little else. AAA is not worth it for anybody except AAA. Because they keep getting richer and richer while more and more of you are stranded on the roads. Save your AAA money and put it away for a tow and a rainy day. You will be better off.
WALLA WALLA / TRI CITIES, WASHINGTON -- Big company that caters only to the Seattle WA area population but enjoys taking money & membership benefits from the rural areas of Eastern Washington. They closed the Walla Walla WA office without notice leaving the nearest office 50 miles away in the Tri Cities. I have called that office to get road travel info only to be apparently talking to Penny a clueless ditz working there.
Where do they get these people or am I really talking to someone in India who doesn't know where anything is in the United States? Membership & service is not what it used to be. I will be taking my emergency road service to another company where I pay a whole lot less & get better service. As they say... you're paying for the name only. Company gone bad & is a well named rip off.
DENVER, COLORADO -- Do not get a AAA membership - you will be overwhelmed with junk mail. I couldn't believe the number of credit card offers and other crap I immediately started receiving. All of it was affiliated with AAA, so I have no doubt it was because I had become a member. I immediately opted out over the phone. The recording told me it would take several weeks for it to take effect. I waited those several weeks. Things seemed to quite down. But then about 6 months later, I started getting junk mail again.
I called to talk to someone about it, but the operator told me there was no one available. So I told her to send me to someone so I could cancel my membership. She immediately sent me to a live person. I doubt the irony of that even occurred to her. I canceled my membership and the woman thanked me and said goodbye without asking why I was canceling.
DEARBORN, MICHIGAN -- 2-9-13 Same problem as many other posters. My husband was driving my truck home from work when it suddenly broke down and he had to pull to the side of the road. He called me because my name is on the card. I called AAA and they told me I had to be within 15-20 minutes of the vehicle for them to send help. So I throw on some clothes and drive approximately 50 miles to where my husband is stranded.
I called AAA back about ten minutes before I got there. There was no record of my first call. So I am driving and trying to give the agent my info at the same time. Even she cautioned that I take care not to cause an accident. So she tells me she was making me a priority call because I was on the freeway and the tow truck would arrive within an hour. I called back 30 minutes later and she told me the estimated time of arrival had not changed (meaning she lied in the first place).
There is a difference between saying the truck will be there within the hour and in an hour. So I wait the whole hour. No truck and no call (she took my callback number at the outset). When I call them back to ask where is my truck she tells me the ETA has been pushed back another hour. By now my husband has been on the side of the road (it's winter and about 25 degrees) nearly three hours and I've been out there about an hour and a half with big semis whizzing inches past my door. Very scary. She told me the tow company gave some excuse about their long-distance driver not being able to go until 12.
While I am talking to her, I look across the freeway and see one of the companies trucks empty and headed in the other direction. I kid you not. She said she did not know anything about their scheduling or who was ahead of me. So I ask her why didn't they say that up front. When I called back after the first half an hour the agent I talked to told me the truck was en route and expected to arrive on time. So how do we go from that to another 1:20 minute wait? She had no answer so I asked to speak to her manager. She put me on hold about 10 minutes - probably hoping I would hang up. Manager comes on line finally with the same excuses and I went ballistic.
Not only have I been a AAA member 30 years, I pay on time and only file one claim that I recall in 30 years. And this is the best service I can expect - to be left on the side of the freeway in freezing weather for four hours while watching empty tow trucks drive past me. To add insult to injury, she said if she called the police to come and assist me, they might call their own tow company and I would have to pay to get it out of the tow yard. Unbelievable. So then she offers to call another tow company but said it might be a longer wait. I told her I did not care who she called as long as somebody came pronto to help.
The new tow driver also could not get there for 45 minutes but at least he arrived on time and we finally got off the side of the freeway after 4 hours. And don't believe the other post about the insurance being with the car and not the driver in Michigan. I live in Michigan I also was under the impression that my vehicles are covered wherever they need help, whether I am in them or not. I have paid up insurance. If I can provide the card number and give my consent over the phone they ought to be able to do better than say I have to be in the car or else. What the heck am I paying for.
I am seriously looking around for a new carrier. After 30 years! The manager did say she would be filing a complaint on my behalf but what good would that do me if something had happened to us out there on the freeway because they are too negligent to send a tow truck in a timely manner. I could go on about other lapses in service but I think everyone gets the message that AAA will take your money but don't really care if you get good service or not.