SAN JUAN -- I made a reservation through CarRental.com to pick up a car on 12/29 at AAA Car Rental in Puerto Rico, when I went to pick up my car there had no cars available, they said they were waiting for cars to come in. In the meantime there was a lady there who had been waiting for over 2 hours for a car. I asked how long would I have to wait for the next car and they said about 50 mins. I told them I had a closing to go to so I would come back to pick up my car. When I returned they said that I would still have to wait, I reminded them that I was there earlier and wanted to know why they didn't hold the car since I had a reservation and had told them that I was coming back.
Their response was since I wasn't there they gave the car to someone else because they can't assume that I was really coming back. In other words they don't care if you have a reservation or not it's a first come first serve and it's your problem if you don't get a car. If I had stayed to wait for a car I would have missed my closing which meant I would have lost money. The only luck I had was that the realtor I was dealing with drove me back and forth but there were many people there who had just arrived and were stranded with no vehicle and no way of finding a solution. This was a very expensive lesson that I learned.
I will never use this company again. If you need a car in PR stick to the big companies like Enterprise. In my desperation I went to Enterprise and they had cars but they were holding them for people who had reservations. That is how a company should work.
SOUTH AMBOY, NEW JERSEY -- On 2/14/2013 I placed a service call with AAA after my car broke down. I was told that a tow truck will be there in about 30 min. 2 hrs later a tow truck finally pulled up. The driver exited his truck, eyed my car and without even acknowledging me began taking pictures of my car. He continued to ignore me when I inquired to the reason he was taking photos.
After taking the photos he proceeded to climb into the cabin and started his engine. I knocked on his door to inquire what is going on. The driver continued to ignore me. I then walked to the front of the truck, took a photo of his license plate ** and the company logo (GarGoyle Industries LLC located in Woodbridge N. J. 8008543797). At that point he finally came out and acknowledged me for the first time.
He informed me that because that my car has commercial plates AAA will not cover the tow. He then proceeded to drive off and would not wait until I called AAA to sort this mess out. When I was in touch with AAA I was transferred to a supervisor who then informed me that "new policy" dictated that they will not cover vehicles with commercial plates. I was disgusted by my experience and how they left me stranded in a time of need due to a policy change that I as a customer was never informed of.
IRVING, TEXAS -- Here's how AAA's bait and switch works on their homeowner's insurance. You call an agent to get a quote. They ask you a bunch of information about your home. Even though you tell the agent every detail, the agent knows which items jack up the premium and leaves those out when they enter your info into their quote system. They tell you the price can change in underwriting. You get a good quote, and you decide to change and go with them. They send an inspector to check your house. The agent calls you and says the inspector says everything is fine, and the final quote is such and such. It might be $10 or so higher or lower.
You pay AAA your good, now slightly revised quote, thinking their underwriting has signed off and cancel your old insurance. Two weeks later you get a letter from their underwriters saying that, based on the information you already originally gave the agent but which they never entered, your premium is $100-$150 higher and to talk to your agent if you have a question.
You call the agent and the agent all of sudden don't know nothing. You talk to their supervisor. The supervisor says, "sorry, there's nothing you can do, they have 60 days to change your premium." They offer to knock $20 or so off the extra $150 to calm you down and buy your business. You've already changed, you realize you've been conned, but it costs you more to try to change again. Bag another sucker for AAA home insurance.
In my almost 30 years of driving and having continued auto insurance coverage, I was at AAA branch office doing DMW stuff and the representative sat me down to talk auto insurance. Well, just know they MISrepresent what their policy is ALL about. If you don't pay IN FULL, you incur finance charges like a loan. Had the representative told me this important information, it would be one thing but that was NEVER mentioned.
I have a very high credit score for good reason and naturally when I called to question this the call center employee said the representative clearly noted my account that he covered me on this bogus plan they have. BS. I am angry, and going to be insulted a 2nd time by AAA as they now will charge me to cancel my policy early. PLEASE DON'T WASTE YOUR TIME AND MONEY!
We received a promo membership offer in Arizona for $34 annually, and the brochures touted fabulous benefits including "Unlimited Distance Towing back to preferred service facility." When I called for a towing to my preferred facility I was told that only 5 miles were covered, and I would be liable for the other 6 miles - a very short distance. When asked why, with unlimited towing, I was told by the towing service working for AAA that I had the promo membership and that only covered 5 miles, but I could right now upgrade to full membership.
Since I was in need of the car, I opted for paying the 6 extra miles, but took the matter up with the AAA office and their misleading promo materials. All I could get was a "thank you for the information" and the offer of a $10 "Gift Certificate." Even after phone conversation there was no conciliation - they were right, they had told me about the extra 6 miles, and if I wanted a full membership, I'd have to pay $92. I remember when AAA was a classy business without such misleading bait & switch tactics. Beware of promo offers, that's my advice.
I've been a member of AAA for 10 years and seldom used them. I had occasion to use them recently and was charged at the scene of the breakdown before they would help. When I complained about this I was told I had used up my benefits. I have a gold card with AAA and I'm entitled to 4 service calls. Why then did they charge me $45 to change a flat on my third call? I've tried numerous time to get reimbursed but they have not responded. I will not be renewing my membership but will got with another auto club who offers better service for a better price. Bye, bye AAA!
AAA Roadside Assistance club has been happily accepting my money for the past ten years without a service call requested. My summer vacation became an unbelievable nightmare. First my transmission line blew about 45 minutes from home, to which I was towed to my house for repairs. Having lost a day of vacation I set out again. Camping 6 hours from home, my truck key was lost/stolen and once again I needed AAA to get a dealer (an hour away) to make a replacement key.
Finally on my way home and still (5 1/2 hours away) my alternator went and needed a ride to get a replacement, which I installed myself on the side of the road. I was grateful to have had AAA during this extraordinary period of bad luck.
Then it got even worse there. While I still had another service call on my current membership, if needed, (allowed four per year), I was informed by AAA that they would not renew my current membership plan. I never asked to have that string of bad luck nor did I ever ask nor expect refunds for the years I did not need a service call. AAA is eager to cash your check but just as eager to drop you should you need their services. Since that time I have found another automobile club with better benefits and for less money. They have now earned my future business - bye bye AAA.
PHX, ARIZONA -- Let me start by saying I worked for GM roadside assistance for 2 years and dealt with AAA daily and my boyfriend actually worked for AAA at one time they used to be good but who knows what's the problem now. Same issue as most people even though you are a member they refuse to help. I was stuck in NM in my RV and tried to get help, but I got hung up on 2 times while I was put on hold how convenient for them!!
So when my boyfriend called he just flat out asked for the manager and of course, they patch him through to some douchebag who is not even the manager. So about an hour was wasted just trying to get a hold of someone, we said screw it and called a tow truck driver and paid out of our own pocket. AAA is useless. Do not use this service. The service sucks now!!
I had a really bad experience with homeowner's insurance through AAA Auto. I had full coverage on my home and property, including my swimming pool. When I bought the policy over the phone, they assured me that the pool was also covered. I said I was willing to pay extra for this coverage. Again they assured me that it was covered. In 2001 the pool "hydraulic-ed". I filed a claim with AAA. After two years of jerking me around they denied the claim. NOT one penny paid out to cover the loss!
So please learn from my TOTAL LOSS and DO NOT spend your hard-earned money on this ripoff insurance from this dishonest company. Pay the reputable companies for specific insurance and stay away from the B.S. artists like AAA.
I have AAA Plus and used up my 4 towing in 1 year. I knew I would have to pay an additional $30 for a road service call. I needed a tow about 30 miles to my home. The $30 is just for the service call and it does not include the towing which is $3 a mile additional. It would have cost me a total of $120 to tow my car. Their people are unreliable in the time--when they say 1 hour it is usually 2-3 hours. I wanted to speak to a supervisor and the operator would not put the call through. I will tell everyone I know about their terrible service that I know and go with a better company. A company that I can pay monthly and not yearly as with AAA ERS.