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1.5 out of 5, based on 46 ratings and
150 reviews & complaints.
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AAA hiring process
Posted by on
Rating: 4/51
PROVIDENCE, RHODE ISLAND -- OK so I worked for AAA as a seasonal employee and I was told before the position ends apply for a permanent position(which I did several times) and I went for an interview. The interview was great but I continued to apply for any position that was posted to their website. Every now and then I'd check the status of my application online where it would say things like "application received", "selected another candidate", "application withdrew"...I saw the position I applied for stated "selected another candidate" so a couple weeks later they call me back about the interview and I was excited thinking I was getting a job. Well the HR personnel stated " I just called to let you know personally that you were not selected for this position!" I said "oh I knew that already I saw it online??" I was confused! Why would you call leave me a voice message just to tell me something I already knew!?? I didn't need them to call me at all!!! I mean don't get me wrong I really enjoyed my time at AAA and didn't want it to end but this just made me so upset!
     
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clutzycook on 09/12/2012:
Well at least they thought enough of you to call you personally. Odds are that a lot of people wouldn't have had the idea to check their application status online, so they would have spent weeks wondering or calling HR to find out what was going on.
trmn8r on 09/12/2012:
Based on your description, I believe that they called you so that you would not fill out any more applications. As harsh as it sounds, I believe they are trying to make it known they do not wish to hire you for any position. Sometimes things just don't fit. Good luck in your search. One door closes another opens.
delphine ladd on 03/08/2014:
Your Westways "poppy contest" is a SHAM! I am an intelligent person and your website to enter the contest is a joke! A moron could find the poppy, but there is no way to complete the form! I believe it is a total ruse to get us to automate our accounts to the computer!! I also resent having to listen to a 5 min. commercial on travel when I want information of another kind on the phone! I joined AAA when I was 19 yrs. I am 82 now and very frustrated with AAA!
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Incompetent Insurance Billing
Posted on
Rating: 2/51
DEARBORN, MICHIGAN -- AAA Insurance is incompetent with billing. They applied my premium to another member's account, cancelled my insurance, reinstated it, then sent me another bill for the same coverage. WTF. I wasted a full day trying to resolve their own billing error and all I got was a crappy, "I apologize for your frustration...things are automated and we can't stop certain things from being sent." Their customer service reps are useless. They apologize, then put you on hold, then apologize, and put you on hold for another ten minutes. They need to figure out a better way to talk to each other within the organization to ensure that the left hand knows what the right hand is doing. Also, they should figure out how to keep their members happy and provide a service to their members when they make mistakes. Incompetent morons.
     
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30 minutes guaranteed = yeah right!! It's been 1 hour and 45 minutes so far and counting
Posted by on
Rating: 1/51
LITTLETON, MASSACHUSETTS -- We called for a tow less than 1 mile from where we broke down. Called at 8:40pm. Guaranteed to have someone there within 30 minutes they stated. Called back 30 minutes later and now their stating it will be at least 45 minutes. There is a company who is able to tow us less than 1 mile away in the next town however AAA is informing us I must pay the "commercial" rate up front and then submit for reimbursement. What???? I don't remember this being in the package I was dealt when I signed up again for the 15th year straight. What crappy customer service! Thanks for nothing "Jay" in customer service.
     
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Anonymous on 06/02/2012:
I'm sorry you have to wait longer than the original ETA.

The other company you mention, doesn't have a contract with AAA, therefore you have to pay the driver upfront and request reimbursement from AAA. That just how it works. AAA only contracts with a certain number of tow truck companies in a certain area. In my area there are 2 or 3 that cover the entire county and can take 1-2 hours for service during peak times.
GenuineNerd on 06/02/2012:
Often times, there are long waits for tow trucks via AAA, even when the weather is nice. Naturally, if it's snowing and cold, you'd expect long waits for roadside service. But some times, waits can be long, depending on how busy the AAA-contracted towing company is. Waits can also be longer during morning and evening rush hours, when vehicles are likely to be broken down on expressways.
trmn8r on 06/02/2012:
If you want to choose your own towing company, I don't believe that is in the contract that you mentioned.

I am shocked to hear that AAA dispatch "guaranteed" a 30 minute response. I would say 2 hrs is not unheard of. I used AAA towing 3 times. Once I waited only 30 minutes, which was great because I was in a busy intersection. Once about an hour. If the AAA-approved tows are busy, I can see it taking 2 hours.
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Stuck on the Side of the Road
Posted by on
Rating: 1/51
TEXAS -- My husband has been stuck on I-10 in west Texas for hours. Promised to be picked up in an hour, he has been waiting for over 2 hours. His first call, outside Van Horn, TX took hours. When the tow truck finally found him, they said that AAA told him he was between Van Horn and Sierra Blanca. He was not. He was between Van Horn and Ft. Stockton. Then the tire shop in Van Horn sold him a defective tire and he sits right now 20 miles outside of Ft. Stockton.

Amazing, the tow truck is coming from Ozona, not Ft. Stockton. Ozona is 90 miles from where he is stranded. I called AAA because his phone was running out of minutes, and AAA told me, they couldn't tell me about the call because I am not the member who called in the request. EXCUSE ME? I'm on the membership, I pay the membership, they can't tell me? What is this national security? Give me a break here. How stupid is AAA? I never signed, nor did he, a HIPPA form saying that this was covered under some privacy act. AAA, your service is UNsatisfactory. As soon as he is home, we will be requesting a refund for the balance of our membership time. Allstate has a 4 star rating. You do NOT!
     
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FoDaddy19 on 05/04/2012:
It's been my experience that 1-2.5 hours is par for the course when waiting for AAA. I've only had to use them 3 times. Their quickest response time when I've used them was 45 minutes, and that was likely because I was about 2 miles from the tow truck company's office. The longest time was around 2.5 hours and that was when I was the truck I was driving broke down on the highway about 40 miles away from any major town. Your experience sounds like a typical one unfortunately.

Did your car not have a spare tire?
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Terrible Service
Posted by on
Rating: 1/51
SAN JOSE, CALIFORNIA -- I'm AAA member almost 10 years. I always think that AAA is the best auto insurance company because their sales people are so nice to their customer until I had car accident. In that day, when I stopped at stop sign, one old lady hit my car because she didn't see stop sign. That old lady is AAA client also. When I deal with my adjuster and I got terrible service. She made me to do a lot of paper works and without even pay me one penny. She even refuse to pay my X-ray fee ( my insurance include medical coverage for $5,000 ). That means I brought the medical insurance and AAA DO NOT EVEN PAY MY MEDICAL BILL. It looks like AAA just wants to collect money from their clients and don't want to pay their clients, even this car accident is 100% the other party's fault. My adjuster is an Indian lady--named Smita B. and lies all the time during our conversation even with Chinese interpreter. She was good at make story and could use one lie story cover the other lie story. She is a Mafia and good at over use her power to bully puniness. I don't know other adjuster how they treat their clients. But Smita is actual bad person without human heart who is I never met this kind of people in USA before. She just use her Indian brains to think about and treat her clients. OMG, here is USA, not INDIAN, I just unlucky, if I have not been hit by that old lady, I didn't need to deal with this kind of ghost and see a lot of dirty trick played by AAA adjuster.
     
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Kris10 on 04/16/2012:
$5000 doesn't cover a whole lot. That might be an ER visit, not including all the tests they perform. However, if this was the other driver's fault, it should be being paid out of their insurance policy, not yours. Maybe they were underinsured? There's more to this story and there is no need for name calling. Get more information and perhaps contact a lawyer to get your medical bills and lost wages and car covered.
CowboyFan on 04/16/2012:
Kris10 is right. It is important to separate out your insurance and your claim's adjuster, from the other driver's insurance and claim's adjuster. Even when claim's adjusters work for the same company, they have different responsibilities. The other driver's adjuster has a duty to protect the other driver. It is your adjuster under your policy that has a duty to protect you.

The adjuster for your policy is the one who should be paying the medical bills, etc., if you have that coverage. Don't expect the adjuster for the other person to pay them, regardless of the fact you have the same insurance company. Only when all the issues are sorted out, will the other person's policy pay. The op should be dealing with the adjuster for her policy and let them work it out with the other adjuster.
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HOW RUDE AND STUPID
Posted by on
Rating: 1/51
CALIFORNIA -- I called roadside service to have my Jeep towed to a tire shop, due to have flat tires and I was told that since I was not with the vehicle they could not tow my vehicle unless I had someone there willing to sign a document and there is no one there. so I guess they expect me to walk all the way from San Francisco, CA to Vallejo CA. then call them and wait 2 hours for them to have a wreck come tow my vehicle to a tire shop which in fact at that time the tire shop would have done been closed, due to it closes at 6 pm and I asked to speak to a supervisor 5 times and was refused I also asked to speak to a manager and I was refused that also. HOW RUDE ARE THEY. I guess they think I can flap my arms and be there in no time. Its going to cost me 8.00 to jump on muni, then on bart and then to get a shuttle bus up there. And do they think that they should refund that no..but they sure as hell have no problem refusing to tow a vehicle that I am paying for there services!
     
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JISCal2 on 03/30/2012:
You may think it sounds stupid but it makes sense they would not tow a car without someone present with ID and the AAA card. If the car was not yours to tow they would be liable and they would have no recourse.
raven2010 on 03/30/2012:
This isn't rude---it is clearly stated in their TOS.
trmn8r on 03/30/2012:
This is clearly spelled out in the terms that you agree to when you get Roadside Service. I've had it several times.

Roadside Service isn't a towing service per se. It's main purpose is to assist you when you are on the road and your car becomes disabled. If you could give your credit card over the phone, maybe someone would tow your car, but this isn't that type of arrangement.
ticia232 on 03/31/2012:
I'm just wondering, how did you get to where you were after the car was rendered inoperable? If a friend took you can they not give you a lift back? Could you call AAA and ask them to send someone out and if the estimated time is more than the time that it takes public transportation then just take it? Or even estimate the time that it would take and ask AAA to meet you at that time?

flap away on 04/01/2012:
the problem is that you've stated that you were miles away from your car and couldn't be there.

how did you get to the other city in the first place without the car?

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Home Owners Insurance Poor Customer Service
Posted by on
Rating: 1/51
COALINGA, CALIFORNIA -- Hi I just want to let everybody know what happened to me I have AAA since the 90"s I had my ceiling damaged on Jan 17 2012 I open a claim but is a head ache I swear poor customer service worst then talking to a wall it takes for ever to talk to a supervisor that's if your luck you can go on for hours calling and you can never talk to one and the adjuster I got is the most un human person she doesn't care never return my calls AAA should really pay more attention to the reviews it took almost two months it was going to be the 2nd month like in two days after I open the claim on the personal loss sad to see that they don't care or want to take the time to help us .
     
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Alain on 03/15/2012:
What was the result of the claim?
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Save the fees and use them to purchase a service you will get
Posted by on
Rating: 1/51
AKRO, OHIO -- I phoned from the parking lot of a medical building for assistance with a flat tire, I was told I'd have assistance within 40 minutes. My next conversation after 50 minutes was that it would be 15-30 minutes longer; when I asked if they could call another provider they said they only had a contract with one in my area, Akron, Ohio. The next call was that they couldn't find me, I provided landmarks and identified a cross street. Help never came. I changed the tire myself, and two hours after my initial call for help received a call that they were on site. I am not convinced that they were at the right location even then, as they kept insisting on identifying the building by a tenant name and not the address, the tenant name they referred to was not on the building sign. The staff was very unpleasant during every phone call. I spoke with the manager the next day and got a string of excuses from they had the wrong address; to "we were very busy last night" (on a mild spring day, at 6). AAA is a very ineffective "middle man", just call for help directly. They have agreed to refund my membership fees since this was the first time I tried to use the services. I purchased the service as I frequently travel cross country; I told the manager that I wanted a refund, since if they can't help me in a metro area; how will they help me in Wyoming or Colorado?
     
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trmn8r on 03/13/2012:
I don't believe it is fair to conclude it is an "ineffective middleman" based on one experience.

I do the vast majority of my own work on my cars, but I have needed to call AAA roadside service on maybe 5 occasions in my life. They always arrived in a timely manner and provided excellent service (diagnosis and towing).

Two hours about is the outside time I would expect for response to such a call, but I don't know what their target is.

I have typically subscribed to AAA for the tourbooks and maps, and the roadside service was an added benefit I never expected to use. I'm sorry AAA didn't fit your needs.
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2 out of the last three times.
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- I called for a cab yesterday at 4:20pm for 2375 N. 24th Street in Phoenix. I was told 15-20 minutes and I gave the dispatcher my first name, Sheldon. 25 minutes later, I called again to see if it was on it's way. I was told it was 4 minutes away. 10 minutes later, I called again and was told the cab picked up the wrong fare. Since no cab stopped at the building I was waiting in front of, and since I doubt the "wrong fare" has the same first name as mine, I find this hard to believe. The dispatcher said they would send another cab. When I asked how long this would take, he said it would be another 15-20 minutes. I told him to cancel it, I'd rather walk. And I did.
This is the 2nd time out of the last 3 times I've called Yellow Cab that the "wrong fare" has happened.
I will not be using Yellow Cab again.
     
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one more time on 03/14/2012:
good review sheldonrs.

sorry that you had to vote with your feet (pun not intended)
Jim on 04/05/2012:
Agreed - do not use AAA Taxi. They take longer routes to jack up fare. Dispatcher quotes less than driver demands. Bad scene. Use any other service.
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Ridiculous fees!
Posted by on
Rating: 2/51
MADISON, WISCONSIN -- I used AAA's online bill pay to pay my auto insurance bill 3 weeks before the due date. 2 days after the due date I was surprised to find a notice in the mail for the same bill. Apparently I typed in a wrong number on the account information I provided for paying my bill. So not only did I have to pay my bill again, but I had to pay an additional $20 fee. I originally thought it was a late fee and called to see if I could get it removed since I paid my bill well in advance but they failed to notice me until after the due date. Apparently the fee was simply because there was a returned bank notice. Not because there were insufficient funds in my account or anything like that but simply because I had a typo when entering in my account information. That is the most ridiculous fee I have ever heard of!
     
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Dukemom on 02/14/2012:
It sucks but sometimes we have to pay for our mistakes. Even the unintentional ones.
CowboyFan on 02/14/2012:
Well said, Dukemom.
nikalseyn on 02/14/2012:
I agree, it is rather steep for something done electronically---unlike an insufficient funds cheque. However, I guess that is their rule, and if they don't want to waive it, you are stuck. However, I personally would change insurance companies as soon as possible, even if I had to pay a tad more. Or, you could try to come up with some spurious claim in order to get your $20 back, plus a lot more. That would be devious, of course, but when they treat people like dirt, then......
bigal on 02/14/2012:
I hope the OP does not take nikalseyns advice. Filing a false claim can put you in jail, and rightfully so.
smpaul2 on 03/21/2012:
You are all a lot more understanding than I was about this situation. I think it is very shady for a company to not inform a consumer when they could potentially be charged a fee.
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