DEARBORN, MICHIGAN -- AAA Insurance is incompetent with billing. They applied my premium to another member's account, cancelled my insurance, reinstated it, then sent me another bill for the same coverage. WTF. I wasted a full day trying to resolve their own billing error and all I got was a crappy, "I apologize for your frustration...things are automated and we can't stop certain things from being sent."
Their customer service reps are useless. They apologize, then put you on hold, then apologize, and put you on hold for another ten minutes. They need to figure out a better way to talk to each other within the organization to ensure that the left hand knows what the right hand is doing. Also, they should figure out how to keep their members happy and provide a service to their members when they make mistakes. Incompetent morons.
LITTLETON, MASSACHUSETTS -- We called for a tow less than 1 mile from where we broke down. Called at 8:40pm. Guaranteed to have someone there within 30 minutes they stated. Called back 30 minutes later and now they're stating it will be at least 45 minutes. There is a company who is able to tow us less than 1 mile away in the next town however AAA is informing us I must pay the "commercial" rate up front and then submit for reimbursement. What???? I don't remember this being in the package I was dealt when I signed up again for the 15th year straight. What crappy customer service! Thanks for nothing "Jay" in customer service.
TEXAS -- My husband has been stuck on I-10 in west Texas for hours. Promised to be picked up in an hour, he has been waiting for over 2 hours. His first call, outside Van Horn, TX took hours. When the tow truck finally found him, they said that AAA told him he was between Van Horn and Sierra Blanca. He was not. He was between Van Horn and Ft. Stockton. Then the tire shop in Van Horn sold him a defective tire and he sits right now 20 miles outside of Ft. Stockton.
Amazing, the tow truck is coming from Ozona, not Ft. Stockton. Ozona is 90 miles from where he is stranded. I called AAA because his phone was running out of minutes, and AAA told me, they couldn't tell me about the call because I am not the member who called in the request. EXCUSE ME?
I'm on the membership, I pay the membership, they can't tell me? What is this? National security? Give me a break here. How stupid is AAA? I never signed, nor did he, a HIPPA form saying that this was covered under some privacy act. AAA, your service is UNsatisfactory. As soon as he is home, we will be requesting a refund for the balance of our membership time. Allstate has a 4-star rating. You do NOT!
SAN JOSE, CALIFORNIA -- I'm AAA member almost 10 years. I always think that AAA is the best auto insurance company because their sales people are so nice to their customer until I had car accident. In that day, when I stopped at stop sign, one old lady hit my car because she didn't see stop sign. That old lady is AAA client also. When I deal with my adjuster and I got terrible service. She made me to do a lot of paper works and without even pay me one penny. She even refuse to pay my X-ray fee (my insurance include medical coverage for $5,000 ).
That means I brought the medical insurance and AAA DO NOT EVEN PAY MY MEDICAL BILL. It looks like AAA just wants to collect money from their clients and don't want to pay their clients, even this car accident is 100% the other party's fault. My adjuster is an Indian lady--named Smita ** and lies all the time during our conversation even with Chinese interpreter. She was good at make story and could use one lie story cover the other lie story. She is a Mafia and good at over use her power to bully puniness.
I don't know other adjuster how they treat their clients. But Smita is actual bad person without human heart who is I never met this kind of people in USA before. She just use her Indian brains to think about and treat her clients. OMG, here is USA, not INDIAN. I just unlucky, if I have not been hit by that old lady, I didn't need to deal with this kind of ghost and see a lot of dirty trick played by AAA adjuster.
CALIFORNIA -- I called roadside service to have my Jeep towed to a tire shop, due to have flat tires and I was told that since I was not with the vehicle they could not tow my vehicle unless I had someone there willing to sign a document and there is no one there. So I guess they expect me to walk all the way from San Francisco, CA to Vallejo CA. Then call them and wait 2 hours for them to have a wreck come tow my vehicle to a tire shop which in fact at that time the tire shop would have done been closed, due to it closed at 6 pm and I asked to speak to a supervisor 5 times and was refused.
I also asked to speak to a manager and I was refused that also. HOW RUDE ARE THEY. I guess they think I can flap my arms and be there in no time. It's going to cost me 8.00 to jump on muni, then on bart and then to get a shuttle bus up there. And do they think that they should refund that no.. but they sure as hell have no problem refusing to tow a vehicle that I am paying for their services!
COALINGA, CALIFORNIA -- Hi. I just want to let everybody know what happened to me. I have AAA since the 90s. I had my ceiling damaged on Jan 17, 2012. I open a claim but is a headache. I swear poor customer service worse than talking to a wall. It takes forever to talk to a supervisor that's if you're lucky. You can go on for hours calling and you can never talk to one and the adjuster I got is the most inhuman person. She doesn't care, never return my calls. AAA should really pay more attention to the reviews. It took almost two months. It was going to be the 2nd month like in two days after I open the claim on the personal loss. Sad to see that they don't care or want to take the time to help us.
AKRO, OHIO -- I phoned from the parking lot of a medical building for assistance with a flat tire, I was told I'd have assistance within 40 minutes. My next conversation after 50 minutes was that it would be 15-30 minutes longer; when I asked if they could call another provider they said they only had a contract with one in my area, Akron, Ohio. The next call was that they couldn't find me, I provided landmarks and identified a cross street. Help never came. I changed the tire myself, and two hours after my initial call for help received a call that they were on site.
I am not convinced that they were at the right location even then, as they kept insisting on identifying the building by a tenant name and not the address, the tenant name they referred to was not on the building sign. The staff was very unpleasant during every phone call. I spoke with the manager the next day and got a string of excuses from they had the wrong address; to "we were very busy last night" (on a mild spring day, at 6). AAA is a very ineffective "middle man", just call for help directly.
They have agreed to refund my membership fees since this was the first time I tried to use the services. I purchased the service as I frequently travel cross country; I told the manager that I wanted a refund, since if they can't help me in a metro area; how will they help me in Wyoming or Colorado?
PHOENIX, ARIZONA -- I called for a cab yesterday at 4:20pm for ** 24th Street in Phoenix. I was told 15-20 minutes and I gave the dispatcher my first name, Sheldon. 25 minutes later, I called again to see if it was on it's way. I was told it was 4 minutes away. 10 minutes later, I called again and was told the cab picked up the wrong fare. Since no cab stopped at the building I was waiting in front of, and since I doubt the "wrong fare" has the same first name as mine, I find this hard to believe.
The dispatcher said they would send another cab. When I asked how long this would take, he said it would be another 15-20 minutes. I told him to cancel it, I'd rather walk. And I did. This is the 2nd time out of the last 3 times I've called Yellow Cab that the "wrong fare" has happened. I will not be using Yellow Cab again.
MADISON, WISCONSIN -- I used AAA's online bill pay to pay my auto insurance bill 3 weeks before the due date. 2 days after the due date I was surprised to find a notice in the mail for the same bill. Apparently I typed in a wrong number on the account information I provided for paying my bill. So not only did I have to pay my bill again, but I had to pay an additional $20 fee. I originally thought it was a late fee and called to see if I could get it removed since I paid my bill well in advance but they failed to notice me until after the due date.
Apparently the fee was simply because there was a returned bank notice. Not because there were insufficient funds in my account or anything like that but simply because I had a typo when entering in my account information. That is the most ridiculous fee I have ever heard of!
MADISON, WISCONSIN -- Had a pleasant encounter [as it turns out] with AAA Roadside Service. Actually, it was more driveway service since my battery died during the night. Called AAA for a jump start. I had left dome lights on all night for some reason and thought it would be a simple jump with their battery pack. As it turned out the battery had a dead cell so it wasn't long for this world. At any rate, the driver said that they carried new batteries with them and had one for my Pontiac Vibe in his truck.
Cost: $126.00, tax included / 3 year warranty [replaced on site by AAA if future problem / labor included. Such a deal! Saturday night in 15 degree weather and I was going to go out driving around and try to find a new battery This was a good deal no matter how ya slice it. Saved me time and money and got it swapped out at my doorstep. The battery itself is re-badge as a "AAA Battery" - I'm told that most AAA batteries are made by Johnson Controls.
I called Auto Zone and their Duralast car battery for my vehicle cost $115.00 with labor extra, of course. So the decision was a no-brainer. On an added note: I have the 'AAA Plus RV" Membership which also includes transport of my motorcycle if needed. Differences between memberships/cost is shown in the table here.