SAN JOSE, CALIFORNIA -- I'm AAA member almost 10 years. I always think that AAA is the best auto insurance company because their sales people are so nice to their customer until I had car accident. In that day, when I stopped at stop sign, one old lady hit my car because she didn't see stop sign. That old lady is AAA client also. When I deal with my adjuster and I got terrible service. She made me to do a lot of paper works and without even pay me one penny. She even refuse to pay my X-ray fee ( my insurance include medical coverage for $5,000 ). That means I brought the medical insurance and AAA DO NOT EVEN PAY MY MEDICAL BILL. It looks like AAA just wants to collect money from their clients and don't want to pay their clients, even this car accident is 100% the other party's fault. My adjuster is an Indian lady--named Smita B. and lies all the time during our conversation even with Chinese interpreter. She was good at make story and could use one lie story cover the other lie story. She is a Mafia and good at over use her power to bully puniness. I don't know other adjuster how they treat their clients. But Smita is actual bad person without human heart who is I never met this kind of people in USA before. She just use her Indian brains to think about and treat her clients. OMG, here is USA, not INDIAN, I just unlucky, if I have not been hit by that old lady, I didn't need to deal with this kind of ghost and see a lot of dirty trick played by AAA adjuster.
CALIFORNIA -- I called roadside service to have my Jeep towed to a tire shop, due to have flat tires and I was told that since I was not with the vehicle they could not tow my vehicle unless I had someone there willing to sign a document and there is no one there. so I guess they expect me to walk all the way from San Francisco, CA to Vallejo CA. then call them and wait 2 hours for them to have a wreck come tow my vehicle to a tire shop which in fact at that time the tire shop would have done been closed, due to it closes at 6 pm and I asked to speak to a supervisor 5 times and was refused I also asked to speak to a manager and I was refused that also. HOW RUDE ARE THEY. I guess they think I can flap my arms and be there in no time. Its going to cost me 8.00 to jump on muni, then on bart and then to get a shuttle bus up there. And do they think that they should refund that no..but they sure as hell have no problem refusing to tow a vehicle that I am paying for there services!
COALINGA, CALIFORNIA -- Hi I just want to let everybody know what happened to me I have AAA since the 90"s I had my ceiling damaged on Jan 17 2012 I open a claim but is a head ache I swear poor customer service worst then talking to a wall it takes for ever to talk to a supervisor that's if your luck you can go on for hours calling and you can never talk to one and the adjuster I got is the most un human person she doesn't care never return my calls AAA should really pay more attention to the reviews it took almost two months it was going to be the 2nd month like in two days after I open the claim on the personal loss sad to see that they don't care or want to take the time to help us .
AKRO, OHIO -- I phoned from the parking lot of a medical building for assistance with a flat tire, I was told I'd have assistance within 40 minutes. My next conversation after 50 minutes was that it would be 15-30 minutes longer; when I asked if they could call another provider they said they only had a contract with one in my area, Akron, Ohio. The next call was that they couldn't find me, I provided landmarks and identified a cross street. Help never came. I changed the tire myself, and two hours after my initial call for help received a call that they were on site. I am not convinced that they were at the right location even then, as they kept insisting on identifying the building by a tenant name and not the address, the tenant name they referred to was not on the building sign. The staff was very unpleasant during every phone call. I spoke with the manager the next day and got a string of excuses from they had the wrong address; to "we were very busy last night" (on a mild spring day, at 6). AAA is a very ineffective "middle man", just call for help directly. They have agreed to refund my membership fees since this was the first time I tried to use the services. I purchased the service as I frequently travel cross country; I told the manager that I wanted a refund, since if they can't help me in a metro area; how will they help me in Wyoming or Colorado?
PHOENIX, ARIZONA -- I called for a cab yesterday at 4:20pm for 2375 N. 24th Street in Phoenix. I was told 15-20 minutes and I gave the dispatcher my first name, Sheldon. 25 minutes later, I called again to see if it was on it's way. I was told it was 4 minutes away. 10 minutes later, I called again and was told the cab picked up the wrong fare. Since no cab stopped at the building I was waiting in front of, and since I doubt the "wrong fare" has the same first name as mine, I find this hard to believe. The dispatcher said they would send another cab. When I asked how long this would take, he said it would be another 15-20 minutes. I told him to cancel it, I'd rather walk. And I did.
This is the 2nd time out of the last 3 times I've called Yellow Cab that the "wrong fare" has happened.
I will not be using Yellow Cab again.
MADISON, WISCONSIN -- I used AAA's online bill pay to pay my auto insurance bill 3 weeks before the due date. 2 days after the due date I was surprised to find a notice in the mail for the same bill. Apparently I typed in a wrong number on the account information I provided for paying my bill. So not only did I have to pay my bill again, but I had to pay an additional $20 fee. I originally thought it was a late fee and called to see if I could get it removed since I paid my bill well in advance but they failed to notice me until after the due date. Apparently the fee was simply because there was a returned bank notice. Not because there were insufficient funds in my account or anything like that but simply because I had a typo when entering in my account information. That is the most ridiculous fee I have ever heard of!
MADISON, WISCONSIN -- Had a pleasant encounter [as it turns out] with AAA Roadside Service. Actually, it was more driveway service since my battery died during the night. Called AAA for a jump start. I had left dome lights on all night for some reason and thought it would be a simple jump with their battery pack. As it turned out the battery had a dead cell so it wasn't long for this world. At any rate, the driver said that they carried new batteries with them and had one for my Pontiac Vibe in his truck.
Cost: $126.00, tax included / 3 year warranty [replaced on site by AAA if future problem / labor included. Such a deal! Saturday night in 15 degree weather and I was going to go out driving around and try to find a new battery This was a good deal no matter how ya slice it. Saved me time and money and got it swapped out at my doorstep. The battery itself is re-badge as a "AAA Battery" - I'm told that most AAA batteries are made by Johnson Controls.
I called Auto Zone and their Duralast car battery for my vehicle cost $115.00 with labor extra, of course. So the decision was a no-brainer. On an added note: I have the 'AAA Plus RV" Membership which also includes transport of my motorcycle if needed. Differences between memberships/cost is shown in the table here.
My husband subscribed to AAA because he locked keys in car at our residence and wanted to also get coverage for our college student. My husband took my car to work and I called to have AAA come to the house to unlock car. They said they would not because my husband needed to be there! I talked to supervisor and explained. Her response was to pay an additional fee. I said that this is not the service I expected and that the car was registered in his name. I said I guess we should cancel and she said that's fine. I called customer service and cancelled. I asked if they were interested in my reason for cancelling within 2 hours of purchase and he said no.
MICHIGAN -- I was previously setup as a auto-pay, auto deduct every month for auto insurance Problem started in Feb when I canceled my card due to a fraudulent Amazon charge. I forgot to update my auto info, so when AAA went to process payment, it was declined. Then my Auto Ins turned into a 4 month billing cycle. So March 6th I paid the increased monthly rate of 341 in order to keep my insurance I faxed in my paperwork to renew auto-pay and put me in the 6 month plan. 3 weeks went by and I went to my local AAA office to confirm all was well with the paperwork. They were unable to locate paperwork, in fact, in order to keep ins going I would pay once again 341 so they could reprocess paperwork, the 1st set of documents were lost.
They screw up, I get to told its the timing of system, nothing we can do. AAA is the cheapest my area right now, so I bit the bullet and paid the 341. Resubmitted paperwork again at the office this time. I was told that it should no more than 20 days to process. Because I paid so much in advance, the next 3 billing cycles will be around 110.00.
Surprise, I checked my account to today...another 341. This created 4 bounce check fees. I called and told they me they processed the auto-pay paper work AFTER the billing cycle. I complained that it took AAA 35 days to process the paperwork, when I was told no more than 20 days. So, because of the delayed paperwork, I was billed outright again as opposed to 3 broken down payments. Because they took their time, I was forced once again to pay more money than I was told. Nothing I can do........she said.
Once again, their negligence caused me to pay more money out of pocket for the month and now 110 in bounced check fees. "Sorry sir, its all automated, nothing I can do. But at least your ins is caught up and no more payments are needed for 2 months.
They have a screwed up billing system. If its all automated, why does it take 20 days to process paperwork. In my case 35 days.
Out of principle, I'm switching to State Farm and paying 20 more a month. Plus I confirmed if I need to update my card on file, they can do it on the spot. No faxing or submitting to corp office to make this happen.
HILBERT, WISCONSIN -- I am not sure if my last complaint was sent or not because I accidentally hit a wrong key. The reason for my complaint is this afternoon when I left work I had a flat tire and called AAA for assistance. The person who answered my call was very polite and was trying to be helpful. He told me he would check on getting service to me I waited 15 minutes and he came back on line and said he couldn't find anyone yet who could assist me and then put me on hold again for another 10 or 15 minutes and told me he would have someone call me back when they found someone who could assist me. I then waited another 10 minutes and was told they were still checking after another 5 or 10 minutes was told it would be 90 minutes to 2 hours before anyone could come out and help me. I realize this was only a flat tire but I couldn't change it myself and besides I do have road side assistance. I then went back into my place of work and got someone to help me out. Now I took this person off their job to help me change the tire. How would you as an employer like it if a person left their job you were paying them to do left their job to change a tire. Besides when there is an AAA provider just 6 miles from where I work but they were to busy to do what I pay for. I could be understanding if there was a snow storm going on and they were helping people out and not just doing the things in their shops. I am a paying customer and should be given some consideration as well. This isn't the only time this has happened about 6 months ago when my husbands truck broke down someone from 30 miles had to come out and tow his truck back 6 miles from where he broke down because anyone else closer was too busy. I really feel that if I was out somewhere that I didn't know the area then what would happen? Or maybe I need to understand you system better. I do know that I did get kind of rude to the dispatchers and know that it isn't their fault but the people who are supposed to be AAA assistance should be more respondsible for doing their jobs because I am sure they are being paid for it.