FORT WORTH, TEXAS -- First off, in order to receive any type of customer service you have to be approached. Almost every time I go into best buy (even if the store is practically empty) I have to hunt down an employee for help. Today (16 Aug 2013) I have a return, I just bought a new vehicle and am needing to return a radio purchased through best buy just a month and a half prior to this day. I am told by a cashier that because I am not a "Silver Rewards Member" that I only have 15 days to return an item, and offers to return the $17.99 antenna conversion for the radio that was bought at a later date. I purchased the radio for $249.99.
I request a manager, who honestly did not seem to be the slightest bit interested in my ordeal. He came off as very "smart alec" and unconcerned. He again pretty much told me the same thing I had just heard. At this point, I even offered to take store credit and spend the "credit" in his store today. He looked at me with a blank stare and repeated what he had just told me. I asked for the store manager, he replied, "That's me". I have his card and he is clearly not the store manager; he is only over a particular dept.
I said, "Okay give me a corporate number with your name, number, and store position". He did, and when I asked for an extension to the "1-800 #" he gave me, he refused. I asked him again for the extension and he laughed and refused again. He started talking while I was, so I spoke over him asking him again for a return. He then proceeded to call the cops and said I was "disturbing the store". I gathered my stuff (that I no longer have a desire to own) and left.
I will never return to best buy, strictly based on the consistent horrible customer service and the lack of responsibility that the store and their employees have for their repeat customers. No wonder this corp. Is going bankrupt. At least circuit city had great customer service. What happened to the days when companies stood behind their product and bent over backwards for the customers? Oh, that's right. We got rid of all the "mom & pop" operations and bought them out. SUPPORT SMALL BUSINESS!!! Sincerely, an army/ Iraq veteran of the United States of America.
MINNESOTA -- This is a follow-up to my previous review of Best Buy and the mishaps that have occurred over and over again in the last 18 months. I have spoken to Ana, their representative that was going to speak to all concerned parties and respond with an answer as to why my orders are not going through on the computer.
Why the sales people have messed up every purchase made by phone and why no confirmation nor order numbers have been provided in at least six separate transactions. Why every time I try to buy something on sale, the computer has a glitch when I try to check out and the sale disappears and I lose out on the buy. No notes exist of these transaction. They too mysteriously disappear.
Quite amazing, I drive to the store after they have a price match guarantee and then told they can't do it. So, I have wasted my time, gas and weekend. Anyway, Ana has yet to call me back. I am out a Samsung Galaxy Note 3 Phone, that compared to Amazon is over $150.00 more. I am out an all in one computer Celeron, that is $200 cheaper at Tiger Direct.
So folks, you judge for yourself. Is it worth it? Ten separate sales, ten separate mistakes, excluding the above mentioned two. No explanations, no ideas and unless you speak to Minnesota Corporate, you shall be speaking to totally incompetent staff who know nothing, doesn't care and rush you off the phone.
MINNESOTA -- HORRIBLE, HORRIBLE! I purchased a product for my husband for Christmas and was told that it could be picked up in-store by the 19th. I called on the 19th and the order had not even shipped yet! I was told that it took their system four days to process the order. Why four days when they received payment for order within 24 hours of my purchase? What happened to the additional three days?
After spending hours on the phone with customer service and a manager who did not seem to care about finding a way to fix the situation, I only have two options. Purchase another item and pay for two, yep, two, because they are unable to cancel the order, or hope and pray that it is here before Christmas so that my husband has something under the tree on Christmas day. I will NEVER shop with Best Buy Online EVER again and refuse to recommend them to family and friends!
OHIO -- I purchased some items online from Best Buy during Black Friday. On Dec 7 they canceled my purchase. After spending 93 minutes on the phone with them they said the package was damaged at their warehouse and they wouldn't deliver it to me. I am okay with that, who wants damaged products? But they also would not send me replacements (they are still available) at the Black Friday prices. Terrible results. Bait and switch or deceptive sales practices, either way who wants to do business with these people? They should honor their agreement to sell me what they said they would for the price they agreed upon.
ST.PETE, FLORIDA -- I just recently bought a new Windows 8 touch screen from you all up in Wisconsin. They told me I would have no problem returning my old Windows XP once I got down in Florida as long as it was by the April 19th. I just got back from your store 565 in St.Pete, FL and they would not take my working computer with XP on it. There was a burn mark from a friend on the keyboard and the guy said it was damaged and that he could not take it. The computer works fine and keyboard and all the keys work fine.
Customer service at store 565 has been horrible at best. Back in December I bought a Boost Mobile LG Optimus F7 4G LTE for my brother-in-law and the speaker was not working properly so we took it back and customer service. Told us to take it to the phone area for the return so we waited another 45 min for the phone guys to tell us to take it to customer service.
I have shopped at Best Buy for years now but recently with your service I am considering alternate places to shop like TigerDirect right around the corner from me. My question for you all is why should I keep shopping at Best Buy when I can get better customer service elsewhere?
You would of thought they would of tried and contact me to help resolve the problem but its been over 2 weeks and nothing. Have to say it but I will never shop at this Best Buy again!!!
ONLINE/HARRIMAN PICK UP, NEW YORK -- The week after Thanksgiving I bought the iPad Air for my husband as a Christmas gift. Best Buy had a good deal because they were giving a $50 store credit when you bought it. It was full price, but with the $50 off, it was worth getting. It never said when the email would come with the $50 credit. I bought it online, but the gray had to be picked up at the store. After Christmas I called the store about the rebate and they were very nice. However, they didn't know anything about how the $50 would come. They said to call the online dept.
I called online and they didn't know and they said to talk to the customer service online so I did. They also didn't know and told me to call the store. One representative I spoke to said maybe a rebate would come after Jan. 15th because that's when you have up to to return electronics from Christmas and sometimes the rebates don't come until then, but they weren't sure. I also emailed Best Buy to ask them about the $50. I got a response saying to call the online help. I responded to the email that I had called online and store to no avail. I haven't heard back.
I wanted to buy a case for the iPad with the $50. Now I'm at a standstill and feel it isn't fair that I had to track down the $50 that should have been sent to me. All of the reps were very kind. That still doesn't make it fair, though. I still don't know when and if the $50 will come.
LYNNWOOD, WASHINGTON -- Geek Squad couldn't care less about the repair needed on your purchase. 16-month-old 55" flat screen blew something. We called in the appointment, they ordered parts. We went to track the parts and found out that Geek Squad ordered them to be delivered around, hence they would arrive after the set appointment. Excuse me? Customer Service was, for the most part, rude and hung up on me.
I finally was able to speak to one CS person who was cooperative and seemed to be assisting. The Best Buy Store would not assist with the issue, they were more or less the attitude of "whatever". I will not purchase from Best Buy again. All Best Buy and Geek Squad care about is taking your money, that is it. They couldn't care less about customer service or product.
FLORENCE, KENTUCKY -- I had an issue with an employee and was told to speak with Martin the GM. He was not in that day so I had to wait. Turned out I had another issue, this time a Geek Squad repair wasn't actually repaired. I spent an hour talking in circles with Sean the assistant manager and finally landed on a compromise. I then asked if Martin was in, I was told he was on a call but would be out in 20 mins. 45 minutes later Sean went in and spent 5 minutes telling my story. Martin came out and told me I interrupted his call and should not have waited for him. He does not have time to deal with customers.
I tried to explain, he cut me off and said he would not hear the story again. He trusts his assistant manager and that's that. I was directed to 800 Best Buy. This was the most disrespectful experience I have ever had with a retailer. Best Buy in Florence, KY is consistently a horrible place to shop. My advice to everyone is avoid the headache and shop online. Also I suspect most if not all positive reviews are fake and done by employees.
FORT WORTH, TEXAS -- I bought a iPod from Best Buy. I didn't open it for a few months. I finally did open it and downloaded my songs and used it twice. On the third time to use it, it would not work. I took it back to the Best Buy in Lake Worth and the Customer Service person told me to go get another one. Then when I got back to customer service she pushed the iPod back at me and told me to take out the earphones since I didn't bring mine. I thought that was a little odd, but OK... Then she called the manager because it was past the 15 day return policy.
The iPod was used twice. I had a receipt and it no longer worked, that's 75.00 a use. I cannot believe with as much items I purchase through Best Buy that they simply could not exchange this item. And the Customer Service at that store is horrible.
DEARBORN, MICHIGAN -- The site to store delivery does not work at this location. The confirmation email notified me that my order was available for pick-up. Upon arriving at the store, my order was not available or locatable. The manager supposed went on the floor to look for my item. After 30 minutes of standing and waiting, he never returned and my patience ran out. I cancelled my order but before leaving the store, I decided to check the floor myself. It took me 30 more minutes, but I was able to locate the last copy of the item I wanted. Don't waste your time with site to store at this location.