I applied for a Chase Auto Loan with a credit score of 760. I was approved at a very aggressive rate (3.93%), and I called Chase to give them the vehicle information before I went and purchased it - VIN number, mileage, the whole nine yards. I purchased the vehicle and was elated. Dream car, great loan rate, low monthly payments. I faxed my purchase order to Chase the following day and was DECLINED.
I inquired how I could be declined when I was already approved, and got a bogus answer about their perceived value of the vehicle being different from the price they already approved and their hands were tied. Now I have to go back to the dealer and accept a rate twice what Chase offered. Chase - do not GUARANTEE to lend if you are not going to lend. Everyone, be careful about their conditional approvals, they are liars.
NEW YORK, NEW YORK -- My name changed 3 years ago. I sent the legal documentation to Chase and they promptly changed my name on my credit card as well as my mortgage. The problem is that they are refusing to change my name on my online profile. They insist that I need to go to the nearest branch which is hours away. It's ridiculous. Now they are refusing to delete my online profile. I want out of Chase!!!
LAKE WORTH, FLORIDA -- Wire Fraud: Someone did two wires out of our account. We did what Chase asked for, signed affidavits, closed account in September 5, 2015. Said it would be 10 days we would get our money back. On 9-15-15 I called about the money. "Oh it will be tomorrow." On 9-19-15 I called again. "Oh nooo, it's 10 days from 9-15." I said "No, it's 10 days from 9-5." Please so not believe Chase Bank - they lied to me.
HOMESTEAD, FLORIDA -- On Saturday March 1 of 2014 I went to my Chase local branch to open an account jointed with my mom in which I have power of attorney for. After speaking with **, the banker that took care of me, he told me he had to fax the power of attorney to their legal department. After he did, he was told that it needed further review and it will be done within 24 to 48 hours.
On Tuesday March 11, I went back to the bank to find out if it was reviewed. When ** called the legal department he was informed that it wasn't done yet. When I asked to speak with the branch manager I was told that he wasn't in so I asked to speak with the assistant manager. She told me that it can usually take up to 72 hours. Today Thursday March 6, being that it was past the 72 hours, I went by the branch to see if it was done and after speaking with the branch manager and he inquiring with the legal department, he told me that it has not been reviewed yet. I also speak with the district manager regarding this on a phone conference call at his office.
While I was waiting at the branch to speak with the branch manager, I received a phone call from the district manager which was the result of an e-mail I have sent earlier today to customer service via my account's secure messaging on their web site inquiring about this. In conclusion, I was told by the bank & district manager that until their legal department approves it, there is nothing they could do.
I told them that this was ridiculous since I have used this power of attorney for my mom to deal with everything for her. From buying a car, managing her phone, TV, electricity billing accounts to other things and never had this much of a problem. I told both the branch and district manager that I will be filing a complaint with several sources regarding this. I am currently a customer of their bank and have a checking and savings account with them.
I currently have an account joint with my mom at another bank, Ocean Bank; which I opened using the power of attorney on the same day, but wanted to close that account and open it with Chase because Ocean Bank only has a few local branches and not as many branches everywhere and they are not as good as a bank as Chase is.
PHOENIX, ARIZONA -- My comment is and my experience is Chase is evil...let me take a few to share my experience with this greed-driven Bank. I've been a customer of Chase for over 25 years from Valley National first then Bank One when the name changed to JP Morgan Chase. Also worked for them in their National Recovery Bankruptcy department in Arizona about 10 years. I thought that Chase was the best bank ever and they stood behind their customer, well I've been wrong.
Chase customer service and personal banks are liars, rude and incompetent. Their goal is to make money for Chase no matter how much they screw their customers. I have had one of the worst experiences in my life because of Chase. They have repeatedly disregarded my request to close out an my account due to stop pays that I have paid for and even with overdraft protection they have charged me fees that are sickening, due to payday loan predators that are NOT licensed in the state of Arizona, even after having and showing them the proof that they were stealing money from my account - not just payday predators but an auction house as well.
Chase has cost me over $2000 dollars in damages, let alone this screw up has caused my creditors to decline auto debit to pay my bills "which I need because of my disability". Chase returned payments like my rent, insurance which canceled me and others due to letting thieves take my money because they choose not believe a loyal customer of 25 years - it's just "Not Right"!! - not once but several times.
Chase's Claims department is unbelievably incompetent even when the proof is right in front of them in black & white. They are rude, slow, hard to understand because they are not from this country - what's up with that? I'm still trying to get this situation taken care of, had to hire an attorney to handle this for me that's added cost, because I just can't take it anymore, but refuse to give up. Make it right Chase, pull your head out of your ass and help your customers, not steal from them... P.S. It's not over yet!!
ILLINOIS -- So yesterday morning, I woke up to find an email from Chase alerting me to a possible fraudulent transaction on my credit card account that was made the night before. The email asked me to answer yes or know if I had made the alleged transaction and if I had any questions to call the customer service number listed. But it was different from the customer service number listed on my credit card and if 6 years on M3C has taught me anything, you don't respond to an email you deem suspect, and you don't call any phone numbers listed if you have an alternative number from a more reliable source.
So I went downstairs, credit card in hand to review my account online. Sure enough, the transaction was there so I called Chase at the number printed on the back of my card. Sure enough, Chase had sent me the email and because I said that the purchase was not made by myself or my husband (I checked with him), they closed out my account and have had new cards sent to my house.
The strange thing is that the transaction was from a legitimate website and was for a very tiny amount, I'm inclined to believe that someone innocently typed in the wrong credit card number which just happened to match mine. But, better safe than sorry and it's just as well since our cards are due to expire in May, so we just bumped up the timeline for getting our new card. Glad to see that Chase was on the ball here.
SACRAMENTO, CALIFORNIA -- Chase Bank, closed my business accounts. Please do not open a business checking account with Chase. If your company deposit third party checks, deposit check drafts or depend on ACH transactions please choose another bank. Chase will close your account with no warning. We make large deposits every day and was surprise that Chase closed our account. Chase is only interested in investment accounts and mortgages, these accounts are easy for Chase to rip their customers off. We also recommend that you do not open a merchant account with this bank. Their merchant arm is called Chase-Paymentech. Please take warning.
This bank have left thousands of merchant very unhappy by closing their accounts. They will close your account on the day of payroll with no warning. The bank is no longer a good bank for businesses. Please, please do not make the mistake in believing this bank cares about you or your business. If you have an account with them close it or you will be very surprise. Most of the time if you have any money left in the account Chase takes about 30 days before you receive a check.
They sent me a closing check and had a stop payment placed on it. I had to wait an additional three days to get an overnight check from them. Chase has countless fraud charges pending against the bank various entities filed by the US attorneys in all districts. Do not invest in a doomed bank. Opening an account with them is a short-term bailout. Don't do it.
NEW YORK, TEXAS -- I logged into my online Chase account one day to see that Chase has closed all of my credit card accounts with no prior warning or prior issues. I had built up sizable amounts of reward points in my accounts that Chase has since taken away. I have been a loyal Chase customer for my entire adult life and have always paid off my credit card bills on time.
I contacted Chase and provided bank statements showing I have enough assets to support my outstanding credit lines. However, I am disappointed that Chase never even responded to my letter showing evidence that I am not a credit risk and the actions I have taken to address their credit concerns. This just shows Chase doesn't care about its customers and just wants to take their customers rewards points so that they can increase their profits.
They are just targeting people with a lot of points so they can get the liability off their books for having to pay out their rewards. That big fat litigation reserve of billions that Mr. ** has set aside looks very very juicy for a class action. I am a lawyer and may just go ahead and start putting together the paperwork.
COLORADO SPRINGS, COLORADO -- My wife has a Chase Bank account. When we found out Chase would convert some Euros we had to dollars with no commission since she was a customer, we decided to use them to convert the currency. BIG MISTAKE! While they charge no commission, they cheat you on the exchange rate, BIG TIME! The going rate for Euros on the day of our transaction was $1.34 for each Euro.
Chase only gave us $1.25 for each Euro - basically charging 7% for them to convert our funds. This is such an outrageous charge, the bank ought to be prosecuted for theft. I will NEVER trust this bank again and we will close our account ASAP. DON'T TRUST THEM AND DON'T DO BUSINESS WITH THEM.
SAN TAN VALLEY, ARIZONA -- Set up accounts for joint accounts. I double checked this a couple of times over the phone. My friend passed away and they said I was only the Power of Attorney and they froze the accounts. This screwed up bills I had to pay, everything!! The supervisor was rude, very rude and did nothing but tell me it was my problem and that I was going to have to get an attorney.
I could not believe it!!! I had to pay an attorney 600.00 dollars to straighten things out because they LIED!!! If you deal with this bank, make sure they put everything in writing, whatever they tell over the phone. Don't believe a word they say!! You can bet they will never ever get my business, ever again and I will tell everyone my story.