Frigidaire

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1.3 out of 5, based on 24 ratings and
52 reviews & complaints.


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Door Rusting Less Than 2 Years Old
Posted by on
Rating: 1/51
I have a model FTR1817LW Frigidaire fridge. We have this at our cottage and noticed this May that there is paint bubbling that would appear from rust under it. We went out to the cottage for July long weekend and now the paint is flaking off. To add to the problem I broke the door handle.

I phoned Electrolux who owns Frigidaire and they said I only have 1 year warranty and it is expired. I asked the woman who I could barely understand what kind of poor quality workmanship this thing is made with when it rusts from the inside out? She told me she could give me a number for a repair place, but I feel it's not worth it, as the repair would be to replace the door and is probably worth half the cost of the fridge.

I have read on this site and others about these fridges rusting and I am disappointed in Frigidaire's product and there customer service. I will never buy a Electrolux/Frigidaire product again.
     
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Junk
Posted by on
Rating: 1/51
PEABODY, MASSACHUSETTS -- Purchased this french door fridge in July 2011. November week before Thanksgiving was without a fridge for a week. Stock pile of food for the holidays gone. Called company spoke to a rude lady got no where with that.

Now February 2012 again service in my home 3 times in one week. Replaced circuit board, blower, another $2.00 part,3 days later NOT working again.

Lost all the food once again. So two weeks and still waiting. We are a family of 5 and it is the worst thing to go through. Customer service stinks...Lowe's is giving us a new one(not the same brand)cause Lowe's is standing behind us. A Big thank-you to Lowe's. Don't get me wrong it was a beautiful looking fridge but that's about it. I just want everyone to know that Frigidaire/Electrolux don't stand behind their products. Their motto is if it's repairable they will keep on fixing it no matter if it's new or not. Buyer Beware!!!!!
     
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Venice09 on 2012-02-21:
"Don't get me wrong it was a beautiful looking fridge but that's about it."

You're not alone. Lots of people go for looks instead of quality. At some point, appliances became part of the decor instead of being functioning machines. I think people are starting to realize that now and are looking for quality and reliability instead. The problem is, I don't know if that can be found anymore. Companies are counting on their merchandise having eye appeal instead of dependability.

It's great that Lowe's helped out and even gave you a different brand. That's excellent customer service, and I'll keep it in mind.

Chantal on 2012-02-22:
Well, you are not alone, our same fridge is 6 days old and Lowe's has replaced it twice already, this ones doesn't work either (keeps running) and Lowe's wants to bring a 3rd one but we said no thank you ! We'll get another brand. Hopefully one made in the USA and not MEXICO as this refrigerator !
CPolk on 2012-02-28:
Thank you for posting your experiences and concerns with your Electrolux refrigerator appliance. We do greatly apologize for your concerns and encounters. However much like any other manufacturer in the industry we only offer a repair warranty during the manufacturer's one year time frame. This is stated in your Owner's Use and Care Guide on the final pages. We are legally obligated to uphold our warranty, which has been accepted by all 50 states legislation(s), and will absolutely do so while you are in possession of the unit in your home. We do greatly apologize that we were not able to satisfy your experience and outlook on our French Door product. We use each interaction as a way to enhance our product quality and operation all around. We do appreciate your time and business.

Kindly,

Chris Polk
Electrolux Online Rep
Chris.Polk@Electrolux.com
hockey-player on 2013-10-14:
We purchased a new Electrolux, French door refrigerator in July. Since day 1, we've had one thing after another fail. Either it's the ice makers which overflow and can't be fixed (design flaw), electronics that intermittently fail causing the freezer to thaw or it's the bin tracks or other parts breaking, the purchase of Electrolux was a very expensive error in judgment on our part. We heard that Electrolux built quality products and went for it. Service has been out here to make repairs more times than I can count. This was a huge mistake on our part. No more Electrolux junk for us.
Linda Dewitt on 2014-06-26:
Living out of an ice chest in 95 degree heat while my new (less than 1yr. old ) Frigidaire refrigerator leaks water all over my floor. I have had repair people here several times now waiting on parts. The whole experience has been an exercise in futility and time wasted. why can I order something from the internet and get it in 3 days Yet, it takes weeks to get replacement parts for this refrig.
No one answers their 1 800 # or the 706-860-4110 and the website does not work. I purchased this because I remember frigidaire from my child hood as
long lasting and reliable product. Gee...I a have grown up to the sad truth. I am so un happy!
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If You No Longer Stock the Item, Don't Bill Me for It!
Posted by on
Rating: 2/51
I ordered some replacement filters for the water dispenser in my refrigerator, and a wrench to go with them because the housing is impossible to get off by hand (and I didn't want to destroy it with a regular wrench). The shipping was fairly quick - within a week - and the ordering was OK, though there was absolutely zero information about which filter my 'fridge uses (some Google searching later, I found it). I got an email with the billing information, items, the usual stuff. But when I got my package, two things were missing: a paper statement of the transaction (usually standard in online orders), and the wrench! So I called customer service. After a couple of minutes trying to identify my order without a statement, and no order number in the email, the representative (who was lukewarm at best, but not rude) finally told me that they have not carried these wrenches in a good while. So I asked, why is it still on the website, and why was I charged for this item? No idea, of course. I'm not sure how much I will ever trust a company who charges for items they cannot give me. Now I'm waiting for a refund, which "will come in a couple days"... I'll be keeping an eye for it, even if it was "just" $3.99.
     
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BigAl on 2012-04-27:
Before you install your new filter take it to your local auto parts store. I am sure they will have a tool which will work.
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A Very Disappointing Manufacturer Lacking in Quality and Dependability
Posted by on
Rating: 2/51
FLORRISANT, MISSOURI -- I shan't be long. Probably I should just reserve my comment and contain it to myself, but a revelation couldn't be read or known. I have had a major and consistent problem with the oven in my residence. In December of 2012 the oven was installed and within month had to be repaired, as the result of a faulty thermostat. Several months later, the problem surfaces again. This time an additional part was connected to the oven (note this part was never with the oven initially). Long story shorten, the repairman has been to my residence four (4) times for the same problem. My first encounter with a Frigidaire representative telephonic enlighten me to the fact that the serviceman sent by the company from which the oven came wasn't an authorized repairman. Strange, I purchased the oven from a company (middle man) and not from Frigidaire. I incurred cost for the repair the third time. This last and fourth time brought the same problem. (note the problem, when you want to self clean the oven or attempt to bake or broil, the thermostat malfunctions). I learned of a 'service flash kit' being issued on this particular oven. So my questions were. Should this range be recalled or are faulty parts being manufactured? Giving into consideration, the company only guarantees the oven for one (1) year has caused me to really consider any additional purchases of products by the manufacturer. I initiated a second telephonic audience with a Frigidaire representative Some 'hopefulness' was generated from that audience. The representative was very apologetic. I had a thought, maybe she felt my concerns. Now parts were order and to be shipped and I would be made whole. The parts never materialized at my door, and at this writing still haven't. A contact with the oven's seller revealed a redirection to the manufacturer, as the parts come from them (note, the repair company also indicated this too). Now when contacted the manufacturer redirects to the repair company. Sounds like the run around. Now with authorization and control numbers, I learn of a backlog for my particular parts, further those parts won't be available or shipped until January 30, 2014. So here I am. Can't prepare any form of a Christmas or New Year's dinner nor can my family and immediate relatives celebrate Kawnzaa which we have for the past twenty years. Be it as it may, I spent over a thousand dollars in catering to ensure that our family tradition would happen. There are only so many limited meals one can prepare without the utilization of an oven if you're not into simplicity. One mainly, you can't bake nor broil. From December 18, 2013 through January 31, 2014 will be forty-four (44) days with limited practices with my oven. I can't understand how and why I have to wait for parts from a multi million dollar company. Could it be me acknowledging lodging a complaint with the BBB and FTC (Federal Trade Commission)? Maybe, maybe not. Secondly are parts manufactured in the USA or are my necessities the result of outsourcing. In closing, I thought you needed to hear from a quite storm.
     
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XpressUrself on 2014-01-16:
Have you called and asked for a supervisor?
Chris Polk on 2014-01-23:
Hello stittumg,

We certainly apologize for the concerns you have recently experienced with your cooking appliance. We never wish such inconveniences upon our consumers and want to research this more. Please contact us at SocialCare@Frigidaire.com with your name in the subject line and all contact/product information in your email body. Also include the service company’s name that is repairing your oven so we may contact them to ensure we review all of your information.


We look forward to better assisting you and restoring your confidence in our brand very soon.


Chris Polk
Online Outreach Representative
stittumg on 2014-01-26:
So once again, I'm supposed to contact Frigidaire and give an associate all of the pertinent information regarding my oven and who's repairing it. This is my point. Why should I have to do your job? My name is within your computer system. Your company generated an authorization number. I don't need anymore apologies. I need a company to do their job and stop cause for further complaints. Just as and when you research your computer system. You will learn my name, the problems, how many times I've called, what supervisor I encountered and learn that nothing has been resolved in the fast approaching forty-four day period without the use of my oven. I SHOULD NOT HAVE TO TELL YOU HOW TO DO YOUR JOB OR WHEN TO DO YOU JOB! Until such time, this company's report card can only deserve the F(ailure)
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Horrifying
Posted by on
Rating: 1/51
KEMAH, TEXAS -- Last night I was standing in my kitchen making dinner preparations. My back was to the Frigidaire side by side refrigerator model FFHS2622MB3. I heard a strange sound and said out loud what is that noise? Then I smelled a burning smell like an electrical fire. I thought someone was outside doing something associated with the noise and smell. The refrigerator is by the back door and when I reached to open the back door I saw smoke boiling out the back of the refrigerator! I called for help, unplugged the appliance, and put the fire out by blowing on it. My husband then saw water dripping on electrical components in the back of the refrigerator. The water line is not connected since my cabinets were recently replaced and the refrigerator is new I have not had time to drill the holes to run the water lines. When I called Frigidaire they told me the product was manufactured Jan. 15, 2013, today is Jan. 20, 2014 and the product is no longer under warranty so they did nothing. I am just thankful that I was standing next to the appliance when it caught fire and not sound asleep with a house full of people! No help from Frigidaire!

I had a technician come to my home. He found a faulty relay capacitor and replaced it. The technician said this model was originally built with this obsolete relay capacitor (Frigidaire was aware of this) and after many problems started building the units with the updated version of this relay. I spoke to Frigidaire concerning this matter and all they had to say was sorry for the inconvenience. They re-checked their records and found no evidence of the faulty obsolete relay capacitor. This is seriously dangerous and I would warn anyone who owns one of these units to make certain they have the correct relay installed in their refrigerator!
     
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jktshff1 on 2014-01-22:
Seems more like an installation problem than a manufacturer's.
Chris Polk on 2014-01-23:
Hello angie_regis,


We certainly apologize for the concerns you have recently experienced with your refrigerator appliance. We never wish such inconveniences upon our consumers and want to research this more. Please contact us at SocialCare@Frigidaire.com with your name in the subject line and all contact/product information in your email body. Also include the service company’s name that is repairing your refrigerator so we may contact them to ensure we review all of your information.


We look forward to better assisting you and restoring your confidence in our brand very soon.



Chris Polk
Online Outreach Representative
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Faulty Product, No Customer Care
Posted by on
Rating: 2/51
MISSISSAUGA -- We are very disappointed with how our situation was dealt with. We had purchased the Frigidaire professional line (fridge, stove and dishwasher). Spending a little more for the better line we were made to feel we were buying quality.

Our fridge shelves that weren't lined with the rubber cracked within the first 6 months and subsequently completely broke within a year. Then last month just prior to our thanksgiving(Canadian) our fridge completely stopped working. We ended up losing over $250 dollars worth of food! Then the kicker was that no one could see us for 1 WEEK! We had to go out and purchase a small fridge to get us by for the next week $150. When the service man came to fix the problem it ended up being a loose wire behind a panel in the freezer. We were also informed that this made the fridge work hard for the last few years...translation raising our energy costs. This cost us $100.

When we went to notify customer service of our experience they could not of cared less. It was just a rude "nothing we can do...it's off warranty". This makes us wonder why even have this service. When my husband asked to speak to someone else she replied "no one will speak to you about this matter". Wow! We called head office to let them know of how their customers are being handled and no one has even bothered to call us back. Both my husband and I are in marketing and advertising and know what just one dissatisfied customer can mean to a company.

Obviously this is a company that is willing to take that gamble. In the future I will better research how companies take care of their customers....with social media being such a part of our every day you think a company would take an opportunity to make a customer happy....instead we will certainly let our circle of 300+ people to stay away from this line. Definite fail on your part Frigidaire...could have just apologized or sent us a little product like a shelf with liner and kept a customer that spent $6000 on your products happy.
     
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Chris Polk on 2013-12-04:
Hello newart,

On behalf of Frigidaire, please except our humble apologies on your recent frustrating experience.

Please allow us the opportunity to regain your confidence. If you will, kindly contact our partners at Consumer.Canada(at)Electrolux.com with your full name, model #/serial #, and complete contact information. We will make every effort to determine if there is any way we can expedite this matter for you.

Best regards ,

Chris
Online Outreach Representative
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Cheaply Made
Posted by on
Rating: 2/51
My husband and I purchased the fridge last November to match the range we had purchased the previous year. As a child I remember that my mother had always purchased Fridgidaire products and was very happy with them. We loved the range we bought and wanted a fridge to match so we were insistent on the stainless steel and not the painted one. I am very disappointed with the fridge.....the shelves are plastic and bow in the middle when heavier items are placed on them, we never had this problem with our previous fridge as it had REAL glass shelves. Also, the crisper drawers are not deep enough to even accommodate a stalk of celery so when I purchase one I have to trim it down considerably to fit it in the drawer.

Not the design quality I was expecting from this company.
     
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ok4now on 2012-07-02:
It's not just Frigidaire, all of the manufacturers make them cheap today. They are designed to have a 10 year life span regardless of the price. Read the numerous reviews on this site and you will learn about the numerous problems and horrible customer service. Sears/Kenmore and Maytag seem to be the worst offenders.

Your review addresses the lack of quality you expected from Frigidaire. Consider yourself lucky that you have not (yet) had a problem with this product. If you do expect uncaring problematic customer service. The repairs are horrendously expensive, if they can get the parts. I have a two year old Electrolux French Door refrigerator that I paid $3000 for. The ice maker just quit working. Now out of warranty it cost me $645 to fix it. I watched the repair tech do the repair job and was amazed how cheaply it was made. I fully expect it to break again. Simpler is better.

Good Luck!!
lesly on 2013-02-07:
I have this product and its only a few months old and every plastic shelf and draw is cracked.... what a sh---- product! I will NEVER buy a fridgidaire product again... and no they are not all the same.. Kitchenaid rocks its like iron sorry I didn't buy that
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Frigidaire Appliances Falling Apart
Posted by on
Rating: 1/51
I purchased my Frigidaire appliances 4 years ago, and didn't install them in the home for another 6 months. I purchased a kitchen package that included the frig, over/range, B/I microwave, and dishwasher. As of today I know have all 4 piece broken.. The try for the outside ice maker broken off just months after purchase, and the shelves in the freezer side don't actually fit and sometimes the slip and the rack falls and so does all the items on it. The Dishwasher was next the "control box/ panel" went out 18 months after purchase, the part and labor would of ran about 200 dollars, I said no thanks and to this day I have to reset the circuit every time I need to run it. The handle on the microwave just cracked off and to replace it 100 dollars and now the over went out. Worked yesterday and now nothing. I have not every been so disappointed in a product let alone a brand. This was my first appliance purchase ever and I was putting these items in to my first home. I thought these items would of lasted at least 10 years. I know the appliances in my moms home have lasted for years. I again can not express how much these items suck. I will never purchase the Frigidaire brand or any other brand associated to them.

Please take my advice and DON'T purchase this brand!!
     
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trmn8r on 2012-04-19:
Outstanding review. Thanks for the warning. Sounds like a real pile of junk.
ok4now on 2012-04-20:
Sorry to hear about your bad experience with Frigidaire. When you purchased the kitchen package consisting of 4 appliances I'm sure you trusted the brand name. Sadly this is meaningless today. Most appliances are so poorly made that it's really a crap shoot of what to buy. If you read the reviews on this site the most problematic are Kenmore and Whirlpool. They simply don't make them like they used to, the quality is gone.

Unfortunately your only defense (and I hate saying this) is to buy the extended warranty. The labor and parts are horrendously expensive. The most common failure seems to be the electronic circuit/idiot board. This part alone can easily cost $300 or more. Then add the service call and installation for another $150 or more. OUCH!! The only thing I can suggest is to work with your dealer to get this resolved.

Slimjim on 2012-04-20:
They say Frigidaire has come back from decades of poor quality products, but I still would look elsewhere as well just the same.
david on 2012-04-26:
I bought a refrigerator, upright freezer and a range from Frigidaire 2 years ago when I bulit my new home after hurricane Rita, Coontrol panel went out in my freezer,(their best) within 6 months, lost all my food, Refrigerator thermostat has been replaced twice plus the ise make once and it runs a lot. Now the electric range, none of the thermostats are near close to each other for the burners, takes long time to heat the ove, and top gets so hot that you can not touch touch it. Whirlpool washer no better! Samsung microwave literly blew up in my face. Now the 2 so far that has given me no prblems is my Maytag high end dishjwasher and my Maytag over the range microwave, also high end.
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Please Don't buy a Frigidaire product...ever!
Posted by on
After remodeling my kitchen, I purchased a Frigidaire Gallery refrigerator, dishwasher, mircowave and stove. Within the first 12 months the dishwasher motor broke and had to be replaced. The brackets to the under the cabinet microwave stripped when we were installing it. Luckily we caught it before it came crashing to the floor. Now only 16 months after the purchase date, the refrigerator is broken. The ice maker no longer works and the freezer is as warm as the 4th of July! So 3 out of 4 appliances are "lemons". My advice is to stay away from this product. Stay far, far away!
     
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Venice09 on 2011-09-17:
Sounds typical. Thanks for the warning and advice.
At Your Service on 2011-09-17:
I actually like many of my Frigidaire products.
Venice09 on 2011-09-17:
Three out of four of the OP's appliances are lemons. What's to like?
At Your Service on 2011-09-18:
Not mine. I love mine and haven't had an issue.
Venice09 on 2011-09-19:
But that doesn't mean the OP's experience is unimportant. Anyone researching appliances would be wise to seriously consider this review before making a purchase.
At Your Service on 2011-09-19:
Oh no. Definitely not. The difficulty is researching a product just as you're describing. If I'm in the market for, say an appliance because that's what we're talking about, I can read reviews on this site. But if I rule out a brand because of (a) poor review(s), then I'll ultimately rule out all brands. Sites like this become a catch-all for people who want to vent and, on occasion, people who are willing to compliment.

IMHO, what could help a site like this so much more is moving it to another level. That is, have it become a true educational resource to people looking at making a purchase and things to consider when doing so. I know extended warranties are a sore spot to some people, but if I'm going to put out, what I consider to be, a great deal of money on something, I'm going to consider a guarantee that the product performs in a certain way for a certain period of time. I want such a guarantee reasonably priced and backed by an entity I know I can trust.

Anyway, I do appreciate your point of view.
Venice09 on 2011-09-19:
My point of view deserves appreciation because it is honest and selfless. I am here only to show support to OPs who think they might be in it alone. I want them to know that their complaints are valid and deserve to be heard. I don't try to convince them they are wrong or make excuses for the products and manufacturers that have failed them. And most importantly, I don't try to blame them by making them think they did something wrong. I have no ulterior motives.
Anonymous on 2011-09-19:
A quality product shouldn't need a warranty. Trying to sell me one, says that what I'm about to buy might just break down before its supposed to. No thanks.
Anonymous on 2011-09-19:
Great review! very helpful. I too would be annoyed if I had to place any parts within the 12 month cycle. Goodluck!!
At Your Service on 2011-09-19:
Interesting point. Does that mean for a lessor price, you'd be willing to purchase a product, say an appliance such as we're speaking of, with absolutely NO warranty at all?
Anonymous on 2011-09-19:
If you're referring to "extended warranties", the answer would be no.
At Your Service on 2011-09-19:
Oh, sorry for the mix-up. I was actually referring to the comment, "A quality product shouldn't need a warranty." Pretty direct comment with a reasonable question -- If a warranty isn't required, then I guess it would make sense that getting an item at a cheaper price would be preferred over have any warranty coverage at all.

Just so I clarify, I mean no disrespect to anyone. But it is a fair and interesting question. Yes?
trmn8r on 2011-09-19:
How old are your Frigidaire appliances?

I have a GE fridge that was built in 1995 that works great, but the recent ones sound like they are not the same quality.
Venice09 on 2011-09-20:
Every appliance should come with an initial warranty, regardless of price. A quality product does not need an extended warranty.
It really is a simple concept.
At Your Service on 2011-09-20:
Okay. Then you're saying warranty coverage IS important. How long should this INITIAL warranty be?
Anonymous on 2011-09-20:
On the mentioned appliance, I would say one year (factory) warranty.
Venice09 on 2011-09-20:
Of course, warranty coverage is a must. Just look at how many people get stuck with appliances that don't even work right out of the box. It happens all the time. What are they supposed to do, just throw them out and start over? You can't always count on retailers to make good on defective appliances that they didn't even manufacture. They would go out of business if they had to replace all defective merchandise.
At Your Service on 2011-09-20:
Okay. So if a one year (factory) warranty is acceptable, then you're okay with covering breakdown after that time?
Anonymous on 2011-09-20:
Hopefully the "after that time" will well exceed one year, but regardless, if a breakdown does occur, I'll have just have to grin and bear it.
Venice09 on 2011-09-20:
Will you ever get this?

Quality products last much longer than the original warranty and do not need extended coverage. The problem is not the warranties, it's the inferior quality.
At Your Service on 2011-09-20:
ConsumersavvyUSA: Thank you.

Venice09: So if the product last longer than the ORIGINAL WARRANTY then they are considered QUALITY?
Venice09 on 2011-09-20:
I just updated my last comment to read that quality products last MUCH longer than the original warranty. I cannot define much. As I've said in the past, I think consumers instinctively know when they've gotten their money's worth out of an appliance. I do not think they have unreasonable expectations. Nothing is being built to last, and it's all at the expense of the consumer.
At Your Service on 2011-09-20:
So although you say an INITIAL warranty IS important, you're NOT concerned as to the length of such?
Venice09 on 2011-09-20:
If it's a quality product, the length of the warranty is not that important because it won't be needed.
At Your Service on 2011-09-20:
So thereby NO warranty coverage, other than say the initial moments after the consumer takes the product, is required.
Venice09 on 2011-09-20:
If it's a quality product, the length of the warranty is not that important because it won't be needed.
At Your Service on 2011-09-20:
Thanks Venice09, and ConsumersavvyUSA too. This is one of the best dialogs I've seen on the site.
Anonymous on 2011-09-20:
You're welcome AYS. Also keep in mind (as you probably know) that extended warranties on any appliance or product are not cheap. AS justice mentioned earlier, when the salesperson tries to push it on me, I began to lose faith in the product.
At Your Service on 2011-09-20:
Someone should NEVER be pushed on an extended warranty. But the wise consumer is aware of the manufacturer's warranty and, if they're not acceptable to that, should shop additional warranty coverage just as much as the merchandise. Extended warranties don't have to expensive AND can be dependable. Especially if the warranty is purchased with some forethought.

I've made purchases I've not purchased warranty coverage on and, I've done just the opposite on other items I've bought. Something tells me that's a little more of an appealing guarantee than, "I'll instinctively know when it's worked long enough". ;-)
Venice09 on 2011-09-20:
You push extended warranties all the time!

It's not about the warranty, it's about the quality of the merchandise.
Anonymous on 2011-09-20:
Another good reason to stay clear of ext warranties (ok4now mentioned this on a simular review) because there lots of loopholes to void it out. The salepeople never mention this, and of course I always ask them anyway.

The real sad is is that saleperson doesn't get a commission off of this.

Venice09 on 2011-09-20:
My experience with an extended warranty is in my profile. I've read dozens of similar stories since it happened to me. It's the reason I will never again purchase an extended warranty or recommend one to anyone else.
At Your Service on 2011-09-20:
That's precisely why, if the manufacturer's initial warranty coverage isn't acceptable, you spend the time to shop the extended warranty coverage; every bit as much as the merchandise itself.
Venice09 on 2011-09-20:
Precisely why? Most times extended warranties are not worth the paper they're written on, as stated in review after review and in my profile post. So why are you still pushing them? Consumers don't want to spend extra money on something that's as unreliable as the merchandise itself. They want better quality products.
At Your Service on 2011-09-20:
I absolutely recommend warranty coverage in general. I prefer to have a guarantee that the product will perform at a certain level for a certain period of time. I've had extremely favorable experiences with guarantees. To accept a product that is only guaranteed to work when it's new, out of the box, as you claim and not worry about any further coverage is a very haphazard way to make a purchase.
Venice09 on 2011-09-20:
That's because the appliance industry now makes products of inferior quality that are not built to last.

Has it ever occurred to you why warranties were never an issue in the past? These problems simply did not exist.

It's not about the warranties. It's about the quality of the merchandise. When the appliance industry starts designing and building a better product, warranties will go back to being an afterthought instead of a priority.
Old Timer on 2011-09-20:

Spot on Venice, you now buy a warranty so the dealer can make a fat commission and you're betting that your brand new stuff is going to break down? They tried to sell me a warranty on an office chair, how stupid is that? OK, give me my new chair and oh' by the way here is $50.00 more betting that it will break. And the manufacturer will find a way to worm out of fixing or replacing the chair!

The whole appliance business is pretty screwed up when they are telling you from day one don't count on your stuff to last.
Venice09 on 2011-09-20:
That's about the size of it, Old Timer. And you're right, it's not just appliances. Extended warranties are being pushed on everything. I'd rather pay more for a better product that I know will last instead of putting the money toward an extended warranty that may or may not be honored. Not to mention the inconvenience of broken products and service calls. People are too busy for all that. Why not just give them better products in the first place?
At Your Service on 2011-09-21:
Fantastic! I've got to thank everyone for such an open dialog.

I absolutely agree that I'd love to have appliances last the twenty plus years of decades ago. That doesn't mean they didn't break down. Per capita, appliances were every bit being serviced. But you really are on to something Venice09!!! What has changed over the last 30 or 40 years?! Besides the fact we didn't have the worldwide web that long ago, why has warranty coverage -- or additional warranty coverage become an issue?! Is it because products were made better so we didn't need or care about some guarantee?!!! NOT AT ALL! What if it's just the opposite? The MANUFACTURERS warranties existed every bit back then -- AND THEY WERE OVERALL LONGER! The entire research that CBS News reported on, which I spoke about earlier, speaks heavily about all of this. As recently as 2007 manufacturer's warranty programs have shrunk to a typical single year. Even one of the commentors above stated that a year was acceptable and he/she would understand that they would have to just, "grin and bear it."

Think about this for a moment. During the 70s and 80s, the cost of living went sky high. I remember a NEW automobile only costing LESS THAN $5000!!! But many things didn't increase in price -- at least not much. Think about appliances; you can still buy a dishwasher for $250 new!! So what has changed? The manufacturers started following what many consumers want -- CHEAP!!! During the late 70s, early 80s, the consumer market become more persuaded by price. The successful manufacturer complied and made the products cheaper. Sure they may not last quite as long, but people wanted the cheaper price. And warranty? A guarantee that if the product failed, it would be covered -- that was an INTANGIBLE! What a better area to cut back on?!

You know what's scary? That there are still people that think that very way. They're okay, SUPPOSEDLY, as long as the merchandise works just out of the box. A warranty of, say 30 days, are okay because, "if the product is good, it shouldn't break down." Guess what. As long as someone else isn't left with the expense of breakdown -- WHO CARES! You can complain all you want on these websites, but it doesn't really change the issue. Someone said they were okay with the Kenmore brand -- Do you not think you can find a multitude of complaints about Sears and Kenmore on this actual site?! And what about any other brand? That's just the issue isn't it?! I can research a brand all I want, BUT ALL THE COMPLAINTS DO NO GOOD BECAUSE THERE ISN'T AN ALTERNATIVE!

Where it all starts is deciding one is going to be a more educated consumer. You don't just research the merchandise but the guarantee as well. If the manufacturer doesn't GIVE a long enough guarantee with the merchandise -- SHOP AROUND! Don't pay for warranty coverage as an afterthought, research it. Be willing to pay some additional price for good warranty coverage that is backed by a dependable manufacturer or retailer! Set yourself up for a successful purchase and not one you can complain about.
Venice09 on 2011-09-21:
You know, that was a good try, but not good enough.

Extended warranties were not necessary when products were designed and built to last. It stands to reason.

Where it all starts? It starts with the quality of the merchandise.

Cheap? Wrong again. Did you see the review about the $3,400 refrigerator?

You know what's scary? Your reasoning.

It's not about warranties. It's about quality. That's where the appliance industry has failed consumers. By your own admission, there is not one brand worth buying unless you put out extra money for an extended warranty. And even that is no guarantee you will have a working appliance due to all the loopholes.
Anonymous on 2011-09-21:
Great comment AYS. Although I don't totally agree as far as extended warranties are concerned. But remember it's just matter of opinion. Don't let anyone on this site tell you any different. If extended warranties work for you that's great.

No one is better than anyone else. AYS I think you're one of the best commentators here. Certainly more understanding then I am.
Venice09 on 2011-09-21:
I wonder what the OPs think.
Anonymous on 2011-09-21:
You see AYS, I had one bad experience with an ext warranty and it made me one mad consumer. BTW Feel free to post on the community side. We've had plenty of discussions on warranty concerns.
Venice09 on 2011-09-21:
One bad experience compounded by thousands of similar stories made me one savvy consumer, madconsumer.
Anonymous on 2011-09-21:
It's always nice when consumers can share their experiences with others. I learned a lot from members like pirate about appliances and Greg about warranties and many other. It's always good to keep an open mind.
At Your Service on 2011-09-21:
Appreciate it.

Have people had bad experiences with warranty programs, both initial manufacturer and extended combined? Sure. It's why it becomes important to be an educated consumer about buying guarantees that are quality -- both responsibly priced and very much backed. Both I and others that I know have had absolutely great experiences because of warranty coverage.

Remember, the guarantee is what holds the manufacturer or the retailer to the agreement that merchandise will work in a particular fashion for a certain length of time. Not caring about such lets those entities off the hook, so to speak. Even now there are products scaling back to a short 90 day warranty. And why not? If no one requires otherwise, it saves them money, allows them to offer the merchandise cheaper.

We see a lot of these comments on this website every day. But we all know that for every one consumer that has to deal with a premature breakdown, there are thousands that are very happy about the merchandise. That doesn't mean that merchandise can't be made even better or last even longer. But it's only going to happen when you hold the manufacturer and retailers responsible through their own warranty programs.
Venice09 on 2011-09-21:
"But it's only going to happen when you hold the manufacturer and retailers responsible through their own warranty programs."

If I've learned one thing, it's that you cannot force a manufacturer or retailer to do something they have no intention of doing. So that is not the answer. I may have won in the end, but it took ONE YEAR of determination, aggravation and wasted time. These companies count on people not having the time or energy to pursue the matter and know they will eventually give up. And the sad part is that it works!

When someone buys an appliance and is offered an extended warranty, there is no choice of backers. It's a take it or leave it deal. Who has time to search for an appliance with an extended warranty backed by a reputable company, if one even exists. That is completely unrealistic and has nothing to do with being educated.

You are the only person I know who has had a great experience with an extended warranty. Of course there are others we don't hear from, but the bottom line is that the complaint rate is at an all time high. How do you explain the deterioration in warranty service?
At Your Service on 2011-09-21:
Very good. And good morning.

Sure people have time. Every bit as much as researching the information on the merchandise alone. And it, by no means, is a take it or leave it deal. Go to retailers specifically asking about their warranty programs, MAKING IT AN ISSUE -- NOT AND AFTERTHOUGHT OF "TAKE IT OR LEAVE IT." It's when you buy with this higher level of importance, that you're building a foundation to have a better experience. Find the retailers with a better reputation who offer a warranty program that they back, not some third party. Don't just price the merchandise, but the warranty too. What good does it do if the merchandise is offered a little cheaper but the warranty coverage is not what you want or at a price you wish?

I've found these warranty programs are generally provided in writing, so obtain a copy of the coverage BEFORE you purchase -- AND READ IT. Don't find at a later date that something you expected to be covered wasn't. It's also a good way to find if the sales associates are knowledgeable and honest about their own products.

As for the depreciation of warranty coverage, such as the shorter coverage that I spoke of in my previous comment. It's the whole reason for the comment -- IT'S BECAUSE PEOPLE ACTUALLY ALLOW THE DECLINE TO TAKE PLACE. Too many people don't study warranty coverage and consider it an afterthought. They accept the shorter warranty periods, just as you've indicated -- "If it's built to last, why do I need a guarantee?" This is what is concerning. You're okay with no one backing the product's performance.

Thanks for posting back Venice09. I always appreciate your perspective.
Venice09 on 2011-09-21:
You may have time, but the average person does not. No one is going to waste time and gas driving around from store to store in hopes of finding an extended warranty worth buying. Even if one did exist, what are the chances of finding it? I can't imagine anyone doing that. It's just not realistic.

I like my idea better. Buy basic, inexpensive appliances and replace them when they break if you can't fix them yourself. It's a lot less costly, time consuming and aggravating. Basic models are less likely to break and are easier and cheaper to repair. I learned it the hard way and now try to help others avoid the same mistake.

I asked you to explain the deterioration in warranty service, not coverage. Read the reviews and see how many people are complaining about the service.

All of this could be avoided if the appliance industry designed and built a better product.
Old Timer on 2011-09-21:
+100 Venice,

"All of this could be avoided if the appliance industry designed and built a better product"

And knocked off all the BS with the extended warranties that are nothing but cash cows for the sellers.
Slimjim on 2011-09-21:
Extended warranties can be pretty smart buys on high end appliances, depending on the coverage terms and price. I'd spend $89 on an extra 4 year warranty on a $1500 washer say for example, but not on a $400 one. The latter sales are where the warranty money is made.
Anonymous on 2011-09-21:
Interesting slimjim! I'd have no problem purchasing an ext warranty based on a ratio like that. The 89$/$1500 one that is.
Anonymous on 2011-09-21:
I'll soon be in the process of researching and purchasing new appliances, and I will be purchasing an extended warranty.

Like cars today, when everything is run by an onboard computer, you really have to weigh out the pros and cons carefully depending on what you're buying and how it operates. When the automatic passenger door window went out in my Jetta it cost me nothing bc I have an extended warranty.. without that it would have been over $1000. Crazy.
Old Timer on 2011-09-21:
Like Slim says on high ticket and some cars if the price is right they do make sense. But when they wanted to sell me one on an office chair and would not relent in trying to peddle it to me I said enough. Is Office Max going to peddle extended warranties on Paper Mate pens next? It has gotten a bit out of hand.
Venice09 on 2011-09-21:
I do not believe an $89/4-year extended warranty exists on a $1,500 appliance. If it did, it would be one big loophole. I would never pay $1,500 for a washer because I truly believe there is nothing out there worth that much money, the proof being that it needs an extended warranty.

Just, please don't compare automobiles with appliances. It's a whole different ballgame. Before you invest in extended warranties on appliances, I encourage you to read the reviews on this site alone. The extended warranty concept sounds good until it comes time to cash in and you find out no one wants to honor them.
Old Timer on 2011-09-21:
The auto biz started the whole extended warranty concept. When I was a kid my Dad would buy a new car and there was no such thing as an extended warranty. You got 12K miles or 12 months and an eighth of a tank of gas and sent on your way. Now any company that sells something is trying to cash in on the sacred cash cow.

Not all extended warranties are created equal. And yes trying to cash in on many of them is a joke and downright criminal by the sellers in some cases.
Anonymous on 2011-09-21:
Venice, the comparison I made was the onboard computer...and that in general, people don't realize how much the out of pocket cost will be for "minor" repairs. If I'm going to spend 8-10k on appliances, I think it makes sense to research the extended warranties. Just my opinion, of course.

Slimjim on 2011-09-21:
It comes down to risk evaluation. High end stuff, loaded with expensive technology, means high risk in just about every area, regardless of who made it.
When I got my Maytag Neptune washer about 13 years ago, it was one of the few $1000+ machines out there at the time and a brand new model design. That alone made sense to me to grab an extra 2 years for like $49. Ironically, even though the model turned out to be a huge problem machine overall, even leading to a class action, mine is still running strong. It did break once though, where the drain pump wore out after a couple years. The warranty covered the call costs in spades and I haven't had a problem since. BTW, I didn't get an extension on the much less complex dryer match, and that has never failed to date.
Slimjim on 2011-09-21:
Venice, when I was selling white goods, we did sell 5 year warranties (4 extra + manufacturers) on ANY washer for $49. I allowed double for inflation so I figure they can't much more than that at worst on average. We also serviced our own products, so we backed the coverage ourselves. It's not always a blanket bad deal.
Old Timer on 2011-09-21:
Wish we still had the Kenmore washer / dryer we had when we got married. They went for well over 10 years with just a couple new belts. But the wife could no longer take the avocado green. They ran perfect when we gave them away. Think Whirlpool was making them for Sears at the time.
Slimjim on 2011-09-21:
You can still get the old reliable Whirhpool top loaders from Sears OT, either under that or Kenmore monikers I believe. Their direct drive long since replaced the belt, and now that isn't even an issue. They are cheap too and probably still a great buy. Not nearly as efficient or do as much as some of these Fancy front loaders, but a lot less money. Again, those $300 to 500 models probably don't need an extension purchased with it unless it was dirt cheap. At that price, they become disposable quickly as they age.
Churro on 2011-09-21:
Extended Warranty is kind of a misnomer. It's actually nothing more than an insurance policy socializing risk/cost of failure among a large pool of insured. The idea in of itself is no different than auto or health insurance.

The retail sellers of the policies charge way too much for the coverage provided. If it was competitive like auto insurance you'd expect to see more reasonable pricing but it is not so it tends to produce profit margins for the retailer too high to make it a good buy for the customer.
Old Timer on 2011-09-21:
Got it Slim. Its great to have you and Steve around, you guys do know what the hell you're talking about. Unlike a couple of the "white goods" pundits, LOL. I think there was a rubber piece that connected the tub to the drive I had to replace once on the washer. I was able to figure it out and save on a service call. Cost maybe $10 for the part. The only reason it broke was because our Daughter would overload the tub. And there may have been a belt in the dryer that got replaced. Other than that they just ran and ran.
Venice09 on 2011-09-21:
Good luck, just.

Slim, you kept the cost down because you serviced the products yourselves. The OP in the Samsung review paid $340 for an extended warranty that is not being honored, on a refrigerator that is falling apart. That is all too common with extended warranties.

Why is the appliance industry the only one declining instead of progressing?

Why did they stop designing and building reliable products that don't have to be fixed or replaced prematurely?

Why is technology hindering the development of today's appliances instead of helping?

Why can't companies design and manufacture reliable appliances like they did in the past?
At Your Service on 2011-09-22:
Very good. I love seeing all the discussion. Many good points of several different perspectives.

I've seen, been offered and purchased additional warranty coverage on many other items other than appliances. Anything electronic or mechanical is fair game to consider warranty coverage on. Someone else made a good observation; the more major the purchase, the more applicable service coverage. IMHO, the first thing to consider is the quality of the coverage, not the price. I hate the concept of third-party programs. I generally want either the retailer or the manufacturer backing the merchandise. Price, then becomes secondary. A good rule of thumb is if I'm more upset with being out the cost of warranty coverage or the cost of repairing/replacing the unit on my own. Any of us, that spend so much time on this site, cannot realistically say we don't have time for such research ;-)

I've got a better Why -- Why are consumers accepting shorter warranty programs with their merchandise than they did years ago?
Anonymous on 2011-09-22:
Great insight AYS, and definitely a good question.
trmn8r on 2011-09-22:
Yes, AYS, it is great of you to recognize that the discussion and various perspectives are useful.

Someone who loves to criticize a few of our members has been grousing about this appliance warranty discussion on another site. It's nice to see that when people actually visit here, they will find a valuable discussion, and not what disenchanted members claim will be found here when they post elsewhere.
raven2010 on 2011-09-22:
In my experience, extended warranties are not worth the paper they are printed on.

When I tried to use the extended warranty I bought on my truck the company made me and the shop fill out reams of forms for months. They agreed to repair was coveered, they just needed more info.

Then they poofed. Six months later , after paying out of pocket, I got a notice they filed bankruptcy. I filed a proof of claim but of course never saw the money.

When I tried to us the extended warranty on my dishwasher, I was told the repair was not covered. I even had a lawyer draft a letter quoting the contract. Nope, they refused to pay.


Anonymous on 2011-09-22:
And before you know it pirate will adding his 3cents worth in appliance discussions. It is becoming obvious that purchasing extended warranties is the way to go. For a while I was skeptical about them.

Also don't feel like you have to be limited to discussing your consumer needs on just this site. There are others like ROR, PFB, ComBoard and other sites to help your fellow consumers.

Thanks again AYS. Also Greg from another site was well versed in this subject.
At Your Service on 2011-09-22:
I appreciate the comments.

One of the areas I try to educate consumers on, raven2010, is the purchase of extended warranties. It sounds like the warranty you purchased on your truck was a third-parry warranty. Generally, I shy away from these. I generally want either the retailer/seller or the manufacturer to back the purchase.

You haven't spoken enough about your dishwasher warranty, so I won't go into details about it specifically. It is good to remember, though, that generally any service guarantee, including the manufacturer's original warranty, doesn't cover EVERYTHING REGARDLESS. If they do, and are reasonably backed, they're usually extremely costly.

Again, I sure appreciate reading everyone's viewpoint regardless of what it is.
Venice09 on 2011-09-22:
Just what we sure do need!.. a Helpful education!!

You can spin it anyway you want, however, more often than not extended warranty experiences are similar to raven's.

"Why are consumers accepting shorter warranty programs with their merchandise than they did years ago?"

The real question: Why do manufacturers only offer short term warranties, and why do appliances break just outside the warranty period?

The answer: Planned obsolescence.

I'm not making this up. Just read the reviews!




Anonymous on 2011-09-22:
AYS +1003. You're viewpoint is appreciated as well.
raven2010 on 2011-09-27:
Clark Howard says extended warranties/service plans are a waste of money. That's good enough for me.

http://tips.blogs.cnn.com/2009/12/22/stay-away-from-extended-warranties/
At Your Service on 2011-09-28:
From CBS News...

"For years, consumer advocates such as Consumer Reports have cautioned against buying extended warranties. But that advice may be in need of updating.

In a recent development, many appliance makers are consolidating the terms of warranty coverage on their products to include one period covering all parts and service. The period is one year — after that, if a part wears out or breaks, you'll pay.

Before this, appliance makers would have warranties with different coverage periods for various parts, ranging from five to 20 years. Now they say a simpler and clearer warranty — one that covers all parts and services for the same one-year period — will benefit consumers. The reality is that in most cases, manufacturers' warranties for many appliances will be shorter and if you want to extend the warranty coverage for periods longer than a year, you'll have to open your wallet.

...

With the cost of an extended warranty for these products equaling approximately the costs of a repair, it may be prudent to consider buying the extra warranty coverage, particularly if the coverage is less than 20 percent of the cost of the item.

...

What to Know Before You Buy
Before you buy extended warranty coverage, here's what to think about:

# Know how it works: Nearly half of the consumers surveyed who bought extended warranties did not read the terms before they bought. Things you need to know include what repairs are covered, under what circumstances, and if you have to deliver the product to the retailer or to another location for the repair.

# What is the term of coverage: Inclusive warranties mean that the extended warranty overlaps the existing manufacturers warranty – so a three year extended warranty only gives you two additional years of coverage on top of the existing standard one-year warranty.

...

Shop around: While there may be some variation in the cost of the product among various retailers, the competition among retailers has really narrowed product price variations considerably. But costs for extended warranties can vary significantly, and if you are considering buying one, it can pay to shop around."
Venice09 on 2011-09-28:
Anything worth buying doesn't need an extended warranty.
Dave on 2014-05-20:
JUNK.Bought fridge Oct.2013.Noisy,popping sounds,loud vibrations.Of course they say it's normal.I should have stayed with Whirlpool.Do not buy Fridgidaire...

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Frigidaire does not honor dehumidifier warranties
Posted by on
I just came across a review elsewhere, in which the consumer has a 6-month old dehumidifier that stopped working. He contacted Frigidaire about service within his 5-year warranty, and here is their reply:

"I would like to offer you a 60% rebate towards a new unit." My response to that was, quoting the manual, "The unit has a FIVE YEAR WARRANTY period during which 'Frigidaire will repair or replace any part in the Sealed Refrigeration System....,' so why should I have to pay 40 percent?"

Their reply: "We apologize we will not be able to arrange service for your dehumidifier. Regrettably, escalating service costs have rendered repairing dehumidifiers a thing of the past as these units are no longer serviced.

Please let us know if you wish to accept the rebate offer so we may assist with issuing a rebate letter outlining details of the rebate as soon as possible. Please also note that not only will you receive the 60% rebate but as an added bonus when you receive the new dehumidifier the warranty will start over again from day one."

I wrote them again, requesting that they honor their written warranty. They replied "Thank you for contacting Frigidaire. We apologize that we are not able to assist."

Flabbergasted, I looked elsewhere on the internet and found similar complaints. It's always a good idea to research appliances before purchase, but if the warranty is virtually useless, it is even more so.
     
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User Replies:

Anonymous on 2011-05-18:
Many warranties are not worth the paper they are printed on and a lot of companies don't stand behind their products these days.

I rarely bother with warranties as I can usually figure out how to repair something myself, or make use of the fixit sites.
Venice09 on 2011-05-18:
You beat me to it, ript. In many cases, warranties are not worth the paper they are written on. They are only as good as the company behind them. And judging by all the Frigidaire complaints, it's no wonder the OP got those responses.

If dehumidifiers are no longer serviced, then it should be replaced under the warranty with no cost to the consumer.

Great review.
Venice09 on 2011-05-18:
I just realized this is your review, trmn. I think our dehumidifier is also a Frigidaire. I'm not sure if it's still under warranty, but I'll keep my fingers crossed that it continues to work, especially during this rainy season.
Alain on 2011-05-20:
Frigidaire uses escalating costs as an excuse for not honoring their warranty. To me that translates to, "We no longer produce a reliable product and we don't care what the consumer thinks about it."
Chris Polk on 2011-05-20:
Thank you in advance for allowing Electrolux to assist you in this matter.

I apologize for the inconvenience and concerns this dehumidifier unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances
Venice09 on 2011-05-20:
I hope you follow up with Chris and let us know the outcome, trmn. It should be interesting.
LoganR on 2011-07-21:
Like many other recently manufactured Frigidaire dehumidifier units that I have been reading about, my (less than) 4 year old dehumidifier's coils corroded and let all of the coolant out.

I brought the unit to Sears for service and they told me it "was not under warranty" though it is less than 5 years old and still covered by the 2nd-5th year warranty that was part of my purchase.

When I called Frigidaire/Electrolux I was told that when Sears fixes it, I will not be reimbursed for the service, though Sears is an authorized service center.

It is still within warranty and am frustrated that I seem to be getting the runaround getting it working again.

I have emailed Chris Polk who posted in the thread and I'll let you know what happens!
LoganR on 2011-07-23:
Chris Polk from Frigidaire/Electrolux responded to me with a fair resolution, and I am going to pursue that.

I feel much more confident in Frigidaire/Electrolux as a result of Mr. Polk's efforts and would purchase again.
LoganR on 2011-08-04:
Chris came through for me on my defective unit and I am pleased by Frigidaire/Electrolux's response.

Sears did try to steal an "diagnostic fee" from me, but I managed to get it back from them after half a dozen phone calls.

100% OF THESE UNITS CAN NOT BE FIXED BY SEARS -- THERE ARE NO PARTS AVAILABLE! BUT SEARS WILL LIE ABOUT THAT IN ORDER TO GET YOU TO PAY THE DIAGNOSTIC FEE.
Venice09 on 2011-08-04:
Thanks for the update, Logan. I'm glad you got the fee back. Too bad you had to put up a fight.
LoganR on 2011-08-05:
Thank you Venice. Let me make it clear though, Chris and Frigidaire/Electrolux was very helpful, though my initial Frigidaire/Electrolux contact was not good.

The deal with Sears repair though was nightmarish. I think accepting these units from people and pretending they are going to repair them is criminal. They wasted a lot of my time and delayed me in my efforts to resolve the issue.
Venice09 on 2011-08-05:
Logan, I have my own Sears nightmare story, so I know what you mean. But it's good to know that Chris is actually helping people here. Thanks for keeping us posted. And thanks, Chris, for a job well done!
Ed on 2013-06-28:
Three years ago I had a two year old Frigidaire dehumidifier fail. As described here earlier all I received was a 60% credit toward another unit. With that I bought another Frigidaire. This unit has also lost its coolant. I sent an email to Frigidaire and, to my surprise, a response came the next day offering a full original price "buy back." I am mailing the original sales receipt and the SN sticker from the unit. We will see how it turns out.
Dave on 2013-09-12:
Yesterday our 50-pint Frigidaire unit simply quit working. Not a big surprise, as we'd purchased the unit in late May, 2009 and it runs almost every day. Repeated efforts to get it back on resulted in it kicking off the circuit breaker. I tried it in another room
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