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Run Away Fast
Posted by Ilsamae on 10/19/2007
HANCEVILLE, ALABAMA -- In February 2007 we bought a Frigidaire Side By Side Refrigerator model number FRS6LR5EM6. The end of September, the 27 or 28, it quit freezing/cooling. I called the service center and was told they could get someone to come out and fix this on Oct 3. That was almost a week later but I thought hey I'll get it fixed. They came out and diagnosed the problem as a compressor that was faulty. They see it a lot he said. It will take a week for the part to come in. I had bought a 4. something cubic foot refrigerator to tide us over. Thursday Oct 11 I called the service repair center to see if the part was in and when they could fix the refrigerator.

That part won't be in for 7-14 business days the receptionist informs me. I told her that was 3 weeks without a refrigerator and she said oh well. I called Electrolux and they said we can overnight the part. I said great. They said we will call you back, they never did. Friday Oct 12 I called back and was a little more forceful in my frustrations of not having a refrigerator that worked in the last 2 weeks. call the repair place and tell them to send us a fax stating that it is unrepairable due to the part being on back order and not available until Oct 31.

I called and the receptionist was very rude and told me that she hardly called Oct 17 as the end of the month. I told her what Electrolus told me and they faxed it. Tuesday I called Electrolux and asked if they received the fax and they said they did. I called back Oct 17 and asked about the status of this they told me it was denied because they could overnight the part to me and I would receive it Thursday. I didn't get the part yesterday and the repairman can't come out and fix it until Tuesday Oct 23 almost 1 month since i called to start with.

My husband wants to buy another refrigerator and take the 8 months old one and light it on fire at Electrolux Headquarters in Georgia. I guess I will call in a little bit and ask them what DHL did with my part because it did not come here. I think all the people who have been burned should get together in a class action suit against this company and clean them out so they can't screw other people over.

I will never buy anything from this manufacturer nor will anyone in my family.

Edit for update: The now is now supposed to be here today. I'm not holding by breath. I have also made a customer review at Lowe's and emailed the head of customer service department.

More: DHL called today and asked for a house number because all they hav is the street city sate and zip code. Now I can expect my compressor Monday, and magically their customer service centers are down this afternoon. finally after 2 hours of waiting to them to call me back(they never do), I called and got someone who was droning on and on about how sorry he was. If he was truely being sorry I couldn't tell it from his tone sounded top scripted for me to be believable. I guess I will see the shipping lable for myself when/or if it gets here Monday. A whole freaking month without a working refrigerator. I almost think I should run an ad in the paper and sell it to cut my losses and buy a different brand. I just hate losing that much money.

I have filed a complaint with the BBB, the Attorney General of my state, posted bad reviews on websites, sent an email to the head of customer service and going out Monday is a certified letter going out to the Vice President of Customer Service department.

Edited for update 10/23: After waiting until 4 pm on Monday for DHL to bring the alleged part, we once again called Electrolux to ask how much longer must we wait to get this part. The repairman is supposed to be here Tuesday between 1-5 pm to install this part that I have been repeatedly assured is arriving on Thursday, Friday,Monday and now Tuesday. We were told they don't know what the problem is as DHL has it in Birmingham which is 60 miles away from our town.

The repairman is coming today and I haven't called to cancel the appointment, just in case the part magically appears before the appointment time. We have once again been assured that this part will arrive in the morning. I guess Electrolux will pay for this service call also. This afternoon I am going to buy a new refrigerator and file a suit against them in small claims court for the price of the old one.

I received an email from the head of the customer service department and he said while he was very sorry for the wait and bad customer service from them and the repair place there was basically nothing he could do. Evidently his title hold no power whatsoever except to gain him more money than the average Customer service representative.

     
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Posted by sunshyne0203 on 2007-12-03:
IF YOU EVER CLASS ACTION THEM OR HEAR ABOUT A LAWSUIT PLEASE LET ME KNOW. i AM IN THE SAME BOAT AND IT'S 20 DAYS TILL CHRISTMAS and HAVE NO FRIDGE. SUNSHYNE0203@YAHOO.COM Thanks, Kim
Posted by ilsamae on 2007-12-04:
I finally called enouh and filed a complaint with the Attorney General of my state and the BBB with their state and they gave me a replacement. It just so happened that Lowe's didn't have that refrigerator in stock so I got a whirlpool this time and a year's warranty it too. I hope you get it straightened out.
Posted by jigsaw on 2008-06-11:
Let me know when youn find an attorney for the class action suit. I have an electrolux dishwasher that has worked three times since May 19, 2008. They have sent the wrong part 2 times and in the infinite wisdom overnighted me a return part label instaed of the part! I'll never buy another electrolux appliance either.
Posted by olddogbeentaught on 2008-09-03:
I want to know about that Class Action lawsuit if started also.
Posted by Michelle on 2014-03-27:
Thank you for this review! Your (horror) story of dealing with "customer service", and believe you me, I'm using that term loosely, is so crazy, it almost doesn't sound true. I can assure everybody out there, IT IS true! Nobody at Frigidaire is willing to do pretty much anything for you, no matter how high the corporate ladder you climb. When they tell you someone will call you back, that is a blatant lie. I'm now in week 2 of waiting for a new part for my 7-month old microwave from the repair company (I was told the part would arrive in 8 days). When I called and complained to Frigidaire about the wait time, their resolution was as follows: "Someone will get back to you within 48 business hours to tell you when the part will be shipped". Yeah, I already got that memo. That's actually worse news than what I got from the repair company! Side note: they never did call me back with that major announcement. I believe the part must be being shipped via donkey, as there is no other believable excuse to explain a 2 week shipping delay in the year 2014. After one of my many complaints, I was told about the HUGE favor they are going to do for me: the installation of the illusive part requires 2 men, and normally I would be responsible for paying for the labor of the second repairman, but they are willing to pay for that. That's the "favor" they are doing for me. They don't listen, don't care, and are obviously reading off a script. I don't know how they sleep at night.
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Frigidaire Appliances Falling Apart
Posted by Cairney21 on 04/19/2012
I purchased my Frigidaire appliances 4 years ago, and didn't install them in the home for another 6 months. I purchased a kitchen package that included the frig, over/range, B/I microwave, and dishwasher. As of today I know have all 4 piece broken.. The the try for the outside ice maker broken off just months after purchase, and the shelves in the freezer side don't actually fit and sometimes the slip and the rack falls and so does all the items on it. The Dishwasher was next the "control box/ panel" went out 18 months after purchase, the part and labor would of ran about 200 dollars, I said no thanks and to this day I have to reset the circuit every time I need to run it. The handle on the microwave just cracked off and to replace it 100 dollars and now the over went out. Worked yesterday and now nothing. I have not every been so disappointed in a product let alone a brand. This was my first appliance purchase ever and I was putting these items in to my first home. I thought these items would of lasted at least 10 years. I know the appliances in my moms home have lasted for years. I again can not express how much these items suck. I will never purchase the Frigidaire brand or any other brand associated to them.

Please take my advice and DONT purchase this brand!!
     
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Posted by trmn8r on 2012-04-19:
Outstanding review. Thanks for the warning. Sounds like a real pile of junk.
Posted by ok4now on 2012-04-20:
Sorry to hear about your bad experience with Frigidaire. When you purchased the kitchen package consisting of 4 appliances I'm sure you trusted the brand name. Sadly this is meaningless today. Most appliances are so poorly made that it's really a crap shoot of what to buy. If you read the reviews on this site the most problematic are Kenmore and Whirlpool. They simply don't make them like they used to, the quality is gone.

Unfortunately your only defense (and I hate saying this) is to buy the extended warranty. The labor and parts are horrendously expensive. The most common failure seems to be the electronic circuit/idiot board. This part alone can easily cost $300 or more. Then add the service call and installation for another $150 or more. OUCH!! The only thing I can suggest is to work with your dealer to get this resolved.

Posted by Slimjim on 2012-04-20:
They say Frigidaire has come back from decades of poor quality products, but I still would look elsewhere as well just the same.
Posted by david on 2012-04-26:
I bought a refrigerator, upright freezer and a range from Frigidaire 2 years ago when i bulit my new home after hurricane Rita, Coontrol panel went out in my freezer,(their best) with in 6 months, lost all my food, Refrigerator thermostat has ben replaced twice plus the ise make once and it runs a lot. Now the electric range, none of the thermostats are near close to each other for the burners, takes long time to heat the ove, and top gets so hot that you can not touch touch it. Whirlpool washer no better! Samsung microwave literly blew up in my face. Now the 2 so far that has gave me no prblems is my Maytag high end dishjwasher and my Maytag over the range microwave, also high end.
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defective electric range
Posted by Sekhmet on 06/10/2005
QUEENSBURY, NEW YORK -- in August of 2002 I purchased a Frigidaire model FES367ASD glass top, drop in electric range, with the control panel on the front. It cost $884.89.
On May 11th 2005 a pot on the stove boiled over sparks and black smoke began issueing from the front of the stove near the control panel.
I'm a senior living alone and could have had a serious fire. Luckily, my children were over for dinner that night. They pulled the stove out and unplugged it. Over the course of several days I spoke to the salespeople at the store where I purchased the stove and had the authorized service technicians come out and have a look at it. Both parties said that the fire "should not have happened" From this I surmised that the stove must have been defective in some way to allow the water to get into the wiring thereby starting the fire.Meanwhile I was given a repair estimate of over $500.00. I spoke to a person at Electrolux on the phone. He told me that if the service technician who looked at the stove certified that the stove was defective that Electrolux would give me a new stove. I called the repair service and told them this. They said that they would have to talk to the company and would get back to me. Over a week went by with no word. Finally the service technician called me and informed me that Electrolux would not give me a new stove but would give me a 30% rebate of the purchase price [about $265.00] towards a new stove. It seems to me that they would'nt do this unless they knew that the stove was indeed defective. I'm on a fixed income. I can't afford a new stove, even with their paltry rebate. Neither can I afford to have it repaired. And even if I did have it repaired what's to say this won't happen again, perhaps with much more serious consequences. So I guess we are supposed to figure in to the budget the expense of replacing a major appliance every two or three years. What an outrage that the American consumer has to sit back and take this. By the way Electrolux corporation makers of Frigidaire also make Gibson and White Westinghouse appliances among others. So before you buy, research,research,research.
     
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Cheaply Made
Posted by Ddvorak918 on 07/01/2012
My husband and I purchased the fridge last November to match the range we had purchased the previous year. As a child I remember that my mother had always purchased Fridgidaire products and was very happy with them. We loved the range we bought and wanted a fridge to match so we were insistent on the stainlees steel and not the painted one. I am very disappointed with the fridge.....the shelves are plastic and bow in the middle when heavier items are placed on them, we never had this problem with our previous fridge as it had REAL glass shelves. Also, the crisper drawers are not deep enough to even accommodate a stalk of celery so when I purchase one I have to trim it down considerably to fit it in the drawer.

Not the design quality I was expecting from this company.

     
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Posted by ok4now on 2012-07-02:
It's not just Frigidaire, all of the manufacturers make them cheap today. They are designed to have a 10 year life span irregardless of the price. Read the numerous reviews on this site and you will learn about the numerous problems and horrible customer service. Sears/Kenmore and Maytag seem to be the worst offenders.

Your review addresses the lack of quality you expected from Frigidaire. Consider yourself lucky that you have not (yet) had a problem with this product. If you do expect uncaring problematic customer service. The repairs are horrendously expensive, if they can get the parts. I have a two year old Electrolux French Door refrigerator that I paid $3000 for. The ice maker just quit working. Now out of warranty it cost me $645 to fix it. I watched the repair tech do the repair job and was amazed how cheaply it was made. I fully expect it to break again. Simpler is better.

Good Luck!!
Posted by lesly on 2013-02-07:
I have this product and its only a few months old and every plastic shelf and draw is cracked.... what a sh---- product! I will NEVER buy a fridgidaire product again... and no they are not all the same.. Kitchenaid rocks its like iron sorry i didnt buy that
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Don't Buy Frigidaire Products!
Posted by Jcameron on 04/03/2013
I purchased a Professional Series refrigerator whose compressor quit after 5.5 years. This company DOES NOT STAND BEHIND ITS PRODUCTS! They offered me nothing for buying a flawed product that they say has an extended life but quit after barely 6 years.

They could have salvaged a customer for a couple of hundred dollars by sending a serviceman to install a new compressor but they dug their heels in and made a very poor business choice instead.
     
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Posted by Obsfucation on 2013-04-03:
If the 'salvaged a customer' by repairing every out-of-warranty appliance, they'd be out of business in a month.
Posted by CPolk on 2013-04-04:
Hello Jcameron,

On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern.

As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.

I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Kindly,

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Posted by Nancy on 2013-05-23:
Sat down to pay for a Frigidaire " bundle package" while my husband was giving the salesman our info, I started reading reviews. Needless to say, we left and didn't buy a thing. I work too hard for my money. And I don't need the headache!! Thanks for the reviews!!
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Junk
Posted by Mrsward5 on 02/21/2012
French Door Fridge
French Door Fridge
PEABODY, MASSACHUSETTS -- Purchased this french door fridge in July 2011. November week before Thanksgiving was without a fridge for a week. Stock pile of food for the holidays gone. Called company spoke to a rude lady got no where with that.

Now February 2012 again service in my home 3 times in one week. Replaced circuit board, blower, another $2.00 part,3 days later NOT working again.

Lost all the food once again. So two weeks and still waiting. We are a family of 5 and it is the worst thing to go through. Customer service stinks...Lowe's is giving us a new one(not the same brand)cause Lowe's is standing behind us. A Big thank-you to Lowe's. Don't get me wrong it was a beautiful looking fridge but that's about it. I just want everyone to know that frigidaire/Electrolux don't stand behind their products. Their motto is if it's repairable they will keep on fixing it no matter if it's new or not. Buyer Beware!!!!!
     
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Posted by Venice09 on 2012-02-21:
"Don't get me wrong it was a beautiful looking fridge but that's about it."

You're not alone. Lots of people go for looks instead of quality. At some point, appliances became part of the decor instead of being functioning machines. I think people are starting to realize that now and are looking for quality and reliability instead. The problem is, I don't know if that can be found anymore. Companies are counting on their merchandise having eye appeal instead of dependability.

It's great that Lowe's helped out and even gave you a different brand. That's excellent customer service, and I'll keep it in mind.

Posted by Chantal on 2012-02-22:
Well, you are not alone, our same fridge is 6 days old and Lowe's has replaced it twice already, this ones doesn't work either (keeps running) and Lowe's wants to bring a 3rd one but we said no thank you ! We'll get another brand. Hopefully one made in the USA and not MEXICO as this refrigerator !
Posted by CPolk on 2012-02-28:
Thank you for posting your experiences and concerns with your Electrolux refrigerator appliance. We do greatly apologize for your concerns and encounters. However much like any other manufacturer in the industry we only offer a repair warranty during the manufacturer's one year time frame. This is stated in your Owner's Use and Care Guide on the final pages. We are legally obligated to uphold our warranty, which has been accepted by all 50 states legislation(s), and will absolutely do so while you are in possession of the unit in your home. We do greatly apologize that we were not able to satisfy your experience and outlook on our French Door product. We use each interaction as a way to enhance our product quality and operation all around. We do appreciate your time and business.

Kindly,

Chris Polk
Electrolux Online Rep
Chris.Polk@Electrolux.com
Posted by hockey-player on 2013-10-14:
We purchased a new Electrolux, French door refrigerator in July. Since day 1, we've had one thing after another fail. Either it's the ice makers which overflow and can't be fixed (design flaw), electronics that intermittently fail causing the freezer to thaw or it's the bin tracks or other parts breaking, the purchase of Electrolux was a very expensive error in judgement on our part. We heard that Electrolux built quality products and went for it. Service has been out here to make repairs more times than I can count. This was a huge mistake on our part. No more Electrolux junk for us.
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Please Don't buy a Frigidaire product...ever!
Posted by Pattidi887 on 09/17/2011
After remodeling my kitchen, I purchased a Frigidaire Gallery refrigerator, dishwasher, mircowave and stove. Within the first 12 months the dishwasher motor broke and had to be replaced. The brackets to the under the cabinet microwave stripped when we were installing it. Luckily we caught it before it came crashing to the floor. Now only 16 months after the purchase date, the refrigerator is broken. The ice maker no longer works and the freezer is as warm as the 4th of July! So 3 out of 4 appliances are "lemons". My advice is to stay away from this product. Stay far, far away!
     
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Posted by Venice09 on 2011-09-17:
Sounds typical. Thanks for the warning and advice.
Posted by At Your Service on 2011-09-17:
I actually like many of my Frigidaire products.
Posted by Venice09 on 2011-09-17:
Three out of four of the OP's appliances are lemons. What's to like?
Posted by At Your Service on 2011-09-18:
Not mine. I love mine and haven't had an issue.
Posted by Venice09 on 2011-09-19:
But that doesn't mean the OP's experience is unimportant. Anyone researching appliances would be wise to seriously consider this review before making a purchase.
Posted by At Your Service on 2011-09-19:
Oh no. Definitely not. The difficulty is researching a product just as you're describing. If I'm in the market for, say an appliance because that's what we're talking about, I can read reviews on this site. But if I rule out a brand because of (a) poor review(s), then I'll ultimately rule out all brands. Sites like this become a catch-all for people who want to vent and, on occasion, people who are willing to compliment.

IMHO, what could help a site like this so much more is moving it to another level. That is, have it become a true educational resource to people looking at making a purchase and things to consider when doing so. I know extended warranties are a sore spot to some people, but if I'm going to put out, what I consider to be, a great deal of money on something, I'm going to consider a guarantee that the product performs in a certain way for a certain period of time. I want such a guarantee reasonably priced and backed by an entity I know I can trust.

Anyway, I do appreciate your point of view.
Posted by Venice09 on 2011-09-19:
My point of view deserves appreciation because it is honest and selfless. I am here only to show support to OPs who think they might be in it alone. I want them to know that their complaints are valid and deserve to be heard. I don't try to convince them they are wrong or make excuses for the products and manufacturers that have failed them. And most importantly, I don't try to blame them by making them think they did something wrong. I have no ulterior motives.
Posted by Anonymous on 2011-09-19:
A quality product shouldn't need a warranty. Trying to sell me one, says that what I'm about to buy might just break down before its supposed to. No thanks.
Posted by Anonymous on 2011-09-19:
Great review! very helpful. I too would be annoyed if I had to place any parts with in the 12 month cycle. Goodluck!!
Posted by At Your Service on 2011-09-19:
Interesting point. Does that mean for a lessor price, you'd be willing to purchase a product, say an appliance such as we're speaking of, with absolutely NO warranty at all?
Posted by Anonymous on 2011-09-19:
If you're referring to "extended warranties", the answer would be no.
Posted by At Your Service on 2011-09-19:
Oh, sorry for the mix-up. I was actually referring to the comment, "A quality product shouldn't need a warranty." Pretty direct comment with a reasonable question -- If a warranty isn't required, then I guess it would make sense that getting an item at a cheaper price would be preferred over have any warranty coverage at all.

Just so I clarify, I mean no disrespect to anyone. But it is a fair and interesting question. Yes?
Posted by trmn8r on 2011-09-19:
How old are your Frigidaire appliances?

I have a GE fridge that was built in 1995 that works great, but the recent ones sound like they are not the same quality.
Posted by Venice09 on 2011-09-20:
Every appliance should come with an initial warranty, regardless of price. A quality product does not need an extended warranty.
It really is a simple concept.
Posted by At Your Service on 2011-09-20:
Okay. Then you're saying warranty coverage IS important. How long should this INITIAL warranty be?
Posted by Anonymous on 2011-09-20:
On the mentioned appliance, I would say one year (factory) warranty.
Posted by Venice09 on 2011-09-20:
Of course, warranty coverage is a must. Just look at how many people get stuck with appliances that don't even work right out of the box. It happens all the time. What are they supposed to do, just throw them out and start over? You can't always count on retailers to make good on defective appliances that they didn't even manufacture. They would go out of business if they had to replace all defective merchandise.
Posted by At Your Service on 2011-09-20:
Okay. So if a one year (factory) warranty is acceptable, then you're okay with covering breakdown after that time?
Posted by Anonymous on 2011-09-20:
Hopefully the "after that time" will well exceed one year, but regardless, if a breakdown does occur, I'll have just have to grin and bear it.
Posted by Venice09 on 2011-09-20:
Will you ever get this?

Quality products last much longer than the original warranty and do not need extended coverage. The problem is not the warranties, it's the inferior quality.
Posted by At Your Service on 2011-09-20:
ConsumersavvyUSA: Thank you.

Venice09: So if the product last longer than the ORIGINAL WARRANTY then they are considered QUALITY?
Posted by Venice09 on 2011-09-20:
I just updated my last comment to read that quality products last MUCH longer than the original warranty. I cannot define much. As I've said in the past, I think consumers instinctively know when they've gotten their money's worth out of an appliance. I do not think they have unreasonable expectations. Nothing is being built to last, and it's all at the expense of the consumer.
Posted by At Your Service on 2011-09-20:
So although you say an INITIAL warranty IS important, you're NOT concerned as to the length of such?
Posted by Venice09 on 2011-09-20:
If it's a quality product, the length of the warranty is not that important because it won't be needed.
Posted by At Your Service on 2011-09-20:
So thereby NO warranty coverage, other than say the initial moments after the consumer takes the product, is required.
Posted by Venice09 on 2011-09-20:
If it's a quality product, the length of the warranty is not that important because it won't be needed.
Posted by At Your Service on 2011-09-20:
Thanks Venice09, and ConsumersavvyUSA too. This is one of the best dialogs I've seen on the site.
Posted by Anonymous on 2011-09-20:
You're welcome AYS. Also keep in mind (as you probably know) that extended warranties on any appliance or product are not cheap. AS justice mentioned earlier, when the salesperson tries to push it on me, I began to lose faith in the product.
Posted by At Your Service on 2011-09-20:
Someone should NEVER be pushed on an extended warranty. But the wise consumer is aware of the manufacturer's warranty and, if they're not acceptable to that, should shop additional warranty coverage just as much as the merchandise. Extended warranties don't have to expensive AND can be dependable. Especially if the warranty is purchased with some forethought.

I've made purchases I've not purchased warranty coverage on and, I've done just the opposite on other items I've bought. Something tells me that's a little more of an appealing guarantee than, "I'll instinctively know when it's worked long enough". ;-)
Posted by Venice09 on 2011-09-20:
You push extended warranties all the time!

It's not about the warranty, it's about the quality of the merchandise.
Posted by Anonymous on 2011-09-20:
Another good reason to stay clear of ext warranties (ok4now mentioned this on a simular review) because there lots of loopholes to void it out. The salepeople never mention this, and of course I always ask them anyways.

The real sad is is that saleperson doesn't get a commission off of this.

Posted by Venice09 on 2011-09-20:
My experience with an extended warranty is in my profile. I've read dozens of similar stories since it happened to me. It's the reason I will never again purchase an extended warranty or recommend one to anyone else.
Posted by At Your Service on 2011-09-20:
That's precisely why, if the manufacturer's initial warranty coverage isn't acceptable, you spend the time to shop the extended warranty coverage; every bit as much as the merchandise itself.
Posted by Venice09 on 2011-09-20:
Precisely why? Most times extended warranties are not worth the paper they're written on, as stated in review after review and in my profile post. So why are you still pushing them? Consumers don't want to spend extra money on something that's as unreliable as the merchandise itself. They want better quality products.
Posted by At Your Service on 2011-09-20:
I absolutely recommend warranty coverage in general. I prefer to have a guarantee that the product will perform at a certain level for a certain period of time. I've had extremely favorable experiences with guarantees. To accept a product that is only guaranteed to work when it's new, out of the box, as you claim and not worry about any further coverage is a very haphazard way to make a purchase.
Posted by Venice09 on 2011-09-20:
That's because the appliance industry now makes products of inferior quality that are not built to last.

Has it ever occurred to you why warranties were never an issue in the past? These problems simply did not exist.

It's not about the warranties. It's about the quality of the merchandise. When the appliance industry starts designing and building a better product, warranties will go back to being an afterthought instead of a priority.
Posted by Old Timer on 2011-09-20:

Spot on Venice, you now buy a warranty so the dealer can make a fat commission and you're betting that your brand new stuff is going to break down? They tried to sell me a warranty on an office chair, how stupid is that? OK, give me my new chair and oh' by the way here is $50.00 more betting that it will break. And the manufacturer will find a way to worm out of fixing or replacing the chair!

The whole appliance business is pretty screwed up when they are telling you from day one don't count on your stuff to last.
Posted by Venice09 on 2011-09-20:
That's about the size of it, Old Timer. And you're right, it's not just appliances. Extended warranties are being pushed on everything. I'd rather pay more for a better product that I know will last instead of putting the money toward an extended warranty that may or may not be honored. Not to mention the inconvenience of broken products and service calls. People are too busy for all that. Why not just give them better products in the first place?
Posted by At Your Service on 2011-09-21:
Fantastic! I've got to thank everyone for such an open dialog.

I absolutely agree that I'd love to have appliances last the twenty plus years of decades ago. That doesn't mean they didn't break down. Per capita, appliances were every bit being serviced. But you really are on to something Venice09!!! What has changed over the last 30 or 40 years?! Besides the fact we didn't have the world wide web that long ago, why has warranty coverage -- or additional warranty coverage become an issue?! Is it because products were made better so we didn't need or care about some guarantee?!!! NOT AT ALL! What if it's just the opposite? The MANUFACTURERS warranties existed every bit back then -- AND THEY WERE OVERALL LONGER! The entire research that CBS News reported on, which I spoke about earlier, speaks heavily about all of this. As recently as 2007 manufacturer's warranty programs have shrunk to a typical single year. Even one of the commentors above stated that a year was acceptable and he/she would understand that they would have to just, "grin and bear it."

Think about this for a moment. During the 70s and 80s, the cost of living went sky high. I remember a NEW automobile only costing LESS THAN $5000!!! But many things didn't increase in price -- at least not much. Think about appliances; you can still buy a dishwasher for $250 new!! So what has changed? The manufacturers started following what many consumers want -- CHEAP!!! During the late 70s, early 80s, the consumer market become more persuaded by price. The successful manufacturer complied and made the products cheaper. Sure they may not last quite as long, but people wanted the cheaper price. And warranty? A guarantee that if the product failed, it would be covered -- that was an INTANGIBLE! What a better area to cut back on?!

You know what's scary? That there are still people that think that very way. They're okay, SUPPOSEDLY, as long as the merchandise works just out of the box. A warranty of, say 30 days, are okay because, "if the product is good, it shouldn't break down." Guess what. As long as someone else isn't left with the expense of breakdown -- WHO CARES! You can complain all you want on these websites, but it doesn't really change the issue. Someone said they were okay with the Kenmore brand -- Do you not think you can find a multitude of complaints about Sears and Kenmore on this actual site?! And what about any other brand? That's just the issue isn't it?! I can research a brand all I want, BUT ALL THE COMPLAINTS DO NO GOOD BECAUSE THERE ISN'T AN ALTERNATIVE!

Where it all starts is deciding one is going to be a more educated consumer. You don't just research the merchandise but the guarantee as well. If the manufacturer doesn't GIVE a long enough guarantee with the merchandise -- SHOP AROUND! Don't pay for warranty coverage as an afterthought, research it. Be willing to pay some additional price for good warranty coverage that is backed by a dependable manufacturer or retailer! Set yourself up for a successful purchase and not one you can complain about.
Posted by Venice09 on 2011-09-21:
You know, that was a good try, but not good enough.

Extended warranties were not necessary when products were designed and built to last. It stands to reason.

Where it all starts? It starts with the quality of the merchandise.

Cheap? Wrong again. Did you see the review about the $3,400 refrigerator?

You know what's scary? Your reasoning.

It's not about warranties. It's about quality. That's where the appliance industry has failed consumers. By your own admission, there is not one brand worth buying unless you put out extra money for an extended warranty. And even that is no guarantee you will have a working appliance due to all the loopholes.
Posted by Anonymous on 2011-09-21:
Great comment AYS. Although I don't totally agree as far as extended warranties are concerned. But remember it's just matter of opinion. Don't let anyone on this site tell you any different. If extended warranties work for you that's great.

No one is better then anyone else. AYS I think you're one of the best commentators here. Certainly more understanding then I am.
Posted by Venice09 on 2011-09-21:
I wonder what the OPs think.
Posted by Anonymous on 2011-09-21:
You see AYS, I had one bad experience with an ext warranty and it made me one mad consumer. BTW Feel free to post on the community side. We've had plenty of discussions on warranty concerns.
Posted by Venice09 on 2011-09-21:
One bad experience compounded by thousands of similar stories made me one savvy consumer, madconsumer.
Posted by Anonymous on 2011-09-21:
It's always nice when consumers can share their experiences with others. I learned alot from members like pirate about appliances and Greg about warranties and many other. It's always good to keep an open mind.
Posted by At Your Service on 2011-09-21:
Appreciate it.

Have people had bad experiences with warranty programs, both initial manufacturer and extended combined? Sure. It's why it becomes important to be an educated consumer about buying guarantees that are quality -- both responsibly priced and very much backed. Both I and others that I know have had absolutely great experiences because of warranty coverage.

Remember, the guarantee is what holds the manufacturer or the retailer to the agreement that merchandise will work in a particular fashion for a certain length of time. Not caring about such lets those entities off the hook, so to speak. Even now there are products scaling back to a short 90 day warranty. And why not? If no one requires otherwise, it saves them money, allows them to offer the merchandise cheaper.

We see a lot of these comments on this website every day. But we all know that for every one consumer that has to deal with a premature breakdown, there are thousands that are very happy about the merchandise. That doesn't mean that merchandise can't be made even better or last even longer. But it's only going to happen when you hold the manufacturer and retailers responsible through their own warranty programs.
Posted by Venice09 on 2011-09-21:
"But it's only going to happen when you hold the manufacturer and retailers responsible through their own warranty programs."

If I've learned one thing, it's that you cannot force a manufacturer or retailer to do something they have no intention of doing. So that is not the answer. I may have won in the end, but it took ONE YEAR of determination, aggravation and wasted time. These companies count on people not having the time or energy to pursue the matter and know they will eventually give up. And the sad part is that it works!

When someone buys an appliance and is offered an extended warranty, there is no choice of backers. It's a take it or leave it deal. Who has time to search for an appliance with an extended warranty backed by a reputable company, if one even exists. That is completely unrealistic and has nothing to do with being educated.

You are the only person I know who has had a great experience with an extended warranty. Of course there are others we don't hear from, but the bottom line is that the complaint rate is at an all time high. How do you explain the deterioration in warranty service?
Posted by At Your Service on 2011-09-21:
Very good. And good morning.

Sure people have time. Every bit as much as researching the information on the merchandise alone. And it, by no means, is a take it or leave it deal. Go to retailers specifically asking about their warranty programs, MAKING IT AN ISSUE -- NOT AND AFTERTHOUGHT OF "TAKE IT OR LEAVE IT." It's when you buy with this higher level of importance, that you're building a foundation to have a better experience. Find the retailers with a better reputation who offer a warranty program that they back, not some third party. Don't just price the merchandise, but the warranty too. What good does it do if the merchandise is offered a little cheaper but the warranty coverage is not what you want or at a price you wish?

I've found these warranty programs are generally provided in writing, so obtain a copy of the coverage BEFORE you purchase -- AND READ IT. Don't find at a later date that something you expected to be covered wasn't. It's also a good way to find if the sales associates are knowledgeable and honest about their own products.

As for the depreciation of warranty coverage, such as the shorter coverage that I spoke of in my previous comment. It's the whole reason for the comment -- IT'S BECAUSE PEOPLE ACTUALLY ALLOW THE DECLINE TO TAKE PLACE. Too many people don't study warranty coverage and consider it an afterthought. They accept the shorter warranty periods, just as you've indicated -- "If it's built to last, why do I need a guarantee?" This is what is concerning. You're okay with no one backing the product's performance.

Thanks for posting back Venice09. I always appreciate your perspective.
Posted by Venice09 on 2011-09-21:
You may have time, but the average person does not. No one is going to waste time and gas driving around from store to store in hopes of finding an extended warranty worth buying. Even if one did exist, what are the chances of finding it? I can't imagine anyone doing that. It's just not realistic.

I like my idea better. Buy basic, inexpensive appliances and replace them when they break if you can't fix them yourself. It's a lot less costly, time consuming and aggravating. Basic models are less likely to break and are easier and cheaper to repair. I learned it the hard way and now try to help others avoid the same mistake.

I asked you to explain the deterioration in warranty service, not coverage. Read the reviews and see how many people are complaining about the service.

All of this could be avoided if the appliance industry designed and built a better product.
Posted by Old Timer on 2011-09-21:
+100 Venice,

"All of this could be avoided if the appliance industry designed and built a better product"

And knocked off all the BS with the extended warranties that are nothing but cash cows for the sellers.
Posted by Slimjim on 2011-09-21:
Extended warranties can be pretty smart buys on high end appliances, depending on the coverage terms and price. I'd spend $89 on an extra 4 year warranty on a $1500 washer say for example, but not on a $400 one. The latter sales are where the warranty money is made.
Posted by Anonymous on 2011-09-21:
Interesting slimjim! I'd have no problem purchasing an ext warranty based on a ratio like that. The 89$/$1500 one that is.
Posted by Anonymous on 2011-09-21:
I'll soon be in the process of researching and purchasing new appliances, and I will be purchasing an extended warranty.

Like cars today, when everything is ran by an onboard computer, you really have to weigh out the pros and cons carefully depending on what you're buying and how it operates. When the automatic passenger door window went out in my Jetta it cost me nothing bc I have an extended warranty.. without that it would have been over $1000. Crazy.
Posted by Old Timer on 2011-09-21:
Like Slim says on high ticket and some cars if the price is right they do make sense. But when they wanted to sell me one on an office chair and would not relent in trying to peddle it to me I said enough. Is Office Max going to peddle extended warranties on Paper Mate pens next? It has gotten a bit out of hand.
Posted by Venice09 on 2011-09-21:
I do not believe an $89/4-year extended warranty exists on a $1,500 appliance. If it did, it would be one big loophole. I would never pay $1,500 for a washer because I truly believe there is nothing out there worth that much money, the proof being that it needs an extended warranty.

Just, please don't compare automobiles with appliances. It's a whole different ballgame. Before you invest in extended warranties on appliances, I encourage you to read the reviews on this site alone. The extended warranty concept sounds good until it comes time to cash in and you find out no one wants to honor them.
Posted by Old Timer on 2011-09-21:
The auto biz started the whole extended warranty concept. When I was a kid my Dad would buy a new car and there was no such thing as an extended warranty. You got 12K miles or 12 months and a eighth of a tank of gas and sent on your way. Now any company that sells something is trying to cash in on the sacred cash cow.

Not all extended warranties are created equal. And yes trying to cash in on many of them is a joke and downright criminal by the sellers in some cases.
Posted by Anonymous on 2011-09-21:
Venice, the comparison I made was the onboard computer...and that in general, people don't realize how much the out of pocket cost will be for "minor" repairs. If I'm going to spend 8-10k on appliances, I think it makes sense to research the extended warranties. Just my opinion, of course.

Posted by Slimjim on 2011-09-21:
It comes down to risk evaluation. High end stuff, loaded with expensive technology, means high risk in just about every area, regardless of who made it.
When I got my Maytag Neptune washer about 13 years ago, it was one of the few $1000+ machines out there at the time and a brand new model design. That alone made sense to me to grab an extra 2 years for like $49. Ironically, even though the model turned out to be a huge problem machine overall, even leading to a class action, mine is still running strong. It did break once though, where the drain pump wore out after a couple years. The warranty covered the call costs in spades and I haven't had a problem since. BTW, I didn't get an extension on the much less complex dryer match, and that has never failed to date.
Posted by Slimjim on 2011-09-21:
Venice, when I was selling white goods, we did sell 5 year warranties (4 extra + manufacturers) on ANY washer for $49. I allowed double for inflation so I figure they can't much more than that at worst on average. We also serviced our own products, so we backed the coverage ourselves. It's not always a blanket bad deal.
Posted by Old Timer on 2011-09-21:
Wish we still had the Kenmore washer / dryer we had when we got married. They went for well over 10 years with just a couple new belts. But the wife could no longer take the avocado green. They ran perfect when we gave them away. Think Whirlpool was making them for Sears at the time.
Posted by Slimjim on 2011-09-21:
You can still get the old reliable Whirhpool top loaders from Sears OT, either under that or Kenmore monikers I believe. Their direct drive long since replaced the belt, and now that isn't even an issue. They are cheap too and probably still a great buy. Not nearly as efficient or do as much as some of these Fancy front loaders, but a lot less money. Again, those $300 to 500 models probably don't need an extension purchased with it unless it was dirt cheap. At that price, they become disposable quickly as they age.
Posted by Churro on 2011-09-21:
Extended Warranty is kind of a misnomer. It's actually nothing more than an insurance policy socializing risk/cost of failure among a large pool of insured. The idea in of itself is no different than auto or health insurance.

The retail sellers of the policies charge way too much for the coverage provided. If it was competitive like auto insurance you'd expect to see more reasonable pricing but it is not so it tends to produce profit margins for the retailer too high to make it a good buy for the customer.
Posted by Old Timer on 2011-09-21:
Got it Slim. Its great to have you and Steve around, you guys do know what the hell you're talking about. Unlike a couple of the "white goods" pundits, LOL. I think there was a rubber piece that connected the tub to the drive I had to replace once on the washer. I was able to figure it out and save on a service call. Cost maybe $10 for the part. The only reason it broke was because our Daughter would overload the tub. And there may have been a belt in the dryer that got replaced. Other than that they just ran and ran.
Posted by Venice09 on 2011-09-21:
Good luck, just.

Slim, you kept the cost down because you serviced the products yourselves. The OP in the Samsung review paid $340 for an extended warranty that is not being honored, on a refrigerator that is falling apart. That is all too common with extended warranties.

Why is the appliance industry the only one declining instead of progressing?

Why did they stop designing and building reliable products that don't have to be fixed or replaced prematurely?

Why is technology hindering the development of today's appliances instead of helping?

Why can't companies design and manufacture reliable appliances like they did in the past?
Posted by At Your Service on 2011-09-22:
Very good. I love seeing all the discussion. Many good points of several different perspectives.

I've seen, been offered and purchased additional warranty coverage on many other items other than appliances. Anything electronic or mechanical is fair game to consider warranty coverage on. Someone else made a good observation; the more major the purchase, the more applicable service coverage. IMHO, the first thing to consider is the quality of the coverage, not the price. I hate the concept of third-party programs. I generally want either the retailer or the manufacturer backing the merchandise. Price, then becomes secondary. A good rule of thumb is if I'm more upset with being out the cost of warranty coverage or the cost of repairing/replacing the unit on my own. Any of us, that spend so much time on this site, cannot realistically say we don't have time for such research ;-)

I've got a better Why -- Why are consumers accepting shorter warranty programs with their merchandise than they did years ago?
Posted by Anonymous on 2011-09-22:
Great insight AYS, and definitely a good question.
Posted by trmn8r on 2011-09-22:
Yes, AYS, it is great of you to recognize that the discussion and various perspectives are useful.

Someone who loves to criticize a few of our members has been grousing about this appliance warranty discussion on another site. It's nice to see that when people actually visit here, they will find a valuable discussion, and not what disenchanted members claim will be found here when they post elsewhere.
Posted by raven2010 on 2011-09-22:
In my experience, extended warranties are not worth the paper they are printed on.

When I tried to use the extended warranty I bought on my truck the company made me and the shop fill out reams of forms for months. They agreed to repair was coveered, they just needed more info.

Then they poofed. Six months later , after paying out of pocket, I got a notice they filed bankruptcy. I filed a proof of claim but of course never saw the money.

When I tried to us the extended warranty on my dishwasher, I was told the repair was not covered. I even had a lawyer draft a letter quoting the contract. Nope, they refused to pay.


Posted by Anonymous on 2011-09-22:
And before you know it pirate will adding his 3cents worth in appliance discussions. It is becoming obvious that purchasing extended warranties is the way to go. For a while I was skeptical about them.

Also don't feel like you have to be limited to discussing your consumer needs on just this site. There are others like ROR, PFB, ComBoard and other sites to help your fellow consumers.

Thanks again AYS. Also Greg from another site was well versed in this subject.
Posted by At Your Service on 2011-09-22:
I appreciate the comments.

One of the areas I try to educate consumers on, raven2010, is the purchase of extended warranties. It sounds like the warranty you purchased on your truck was a third-parry warranty. Generally, I shy away from these. I generally want either the retailer/seller or the manufacturer to back the purchase.

You haven't spoken enough about your dishwasher warranty, so I won't go into details about it specifically. It is good to remember, though, that generally any service guarantee, including the manufacturer's original warranty, doesn't cover EVERYTHING REGARDLESS. If they do, and are reasonably backed, they're usually extremely costly.

Again, I sure appreciate reading everyone's viewpoint regardless of what it is.
Posted by Venice09 on 2011-09-22:
Just what we sure do need!.. a Helpful education!!

You can spin it anyway you want, however, more often than not extended warranty experiences are similar to raven's.

"Why are consumers accepting shorter warranty programs with their merchandise than they did years ago?"

The real question: Why do manufacturers only offer short term warranties, and why do appliances break just outside the warranty period?

The answer: Planned obsolescence.

I'm not making this up. Just read the reviews!




Posted by Anonymous on 2011-09-22:
AYS +1003. You're viewpoint is appreciated as well.
Posted by raven2010 on 2011-09-27:
Clark Howard says extended warranties/service plans are a waste of money. That's good enough for me.

http://tips.blogs.cnn.com/2009/12/22/stay-away-from-extended-warranties/
Posted by At Your Service on 2011-09-28:
From CBS News...

"For years, consumer advocates such as Consumer Reports have cautioned against buying extended warranties. But that advice may be in need of updating.

In a recent development, many appliance makers are consolidating the terms of warranty coverage on their products to include one period covering all parts and service. The period is one year — after that, if a part wears out or breaks, you'll pay.

Before this, appliance makers would have warranties with different coverage periods for various parts, ranging from five to 20 years. Now they say a simpler and clearer warranty — one that covers all parts and services for the same one-year period — will benefit consumers. The reality is that in most cases, manufacturers' warranties for many appliances will be shorter and if you want to extend the warranty coverage for periods longer than a year, you'll have to open your wallet.

...

With the cost of an extended warranty for these products equaling approximately the costs of a repair, it may be prudent to consider buying the extra warranty coverage, particularly if the coverage is less than 20 percent of the cost of the item.

...

What to Know Before You Buy
Before you buy extended warranty coverage, here's what to think about:

# Know how it works: Nearly half of the consumers surveyed who bought extended warranties did not read the terms before they bought. Things you need to know include what repairs are covered, under what circumstances, and if you have to deliver the product to the retailer or to another location for the repair.

# What is the term of coverage: Inclusive warranties mean that the extended warranty overlaps the existing manufacturers warranty – so a three year extended warranty only gives you two additional years of coverage on top of the existing standard one-year warranty.

...

Shop around: While there may be some variation in the cost of the product among various retailers, the competition among retailers has really narrowed product price variations considerably. But costs for extended warranties can vary significantly, and if you are considering buying one, it can pay to shop around."
Posted by Venice09 on 2011-09-28:
Anything worth buying doesn't need an extended warranty.
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Frigidaire does not honor dehumidifier warranties
Posted by Trmn8r on 05/18/2011
I just came across a review elsewhere, in which the consumer has a 6-month old dehumidifier that stopped working. He contacted Frigidaire about service within his 5-year warranty, and here is their reply:

"I would like to offer you a 60% rebate towards a new unit." My response to that was, quoting the manual, "The unit has a FIVE YEAR WARRANTY period during which 'Frigidaire will repair or replace any part in the Sealed Refrigeration System....,' so why should I have to pay 40 percent?"

Their reply: "We apologize we will not be able to arrange service for your dehumidifier. Regrettably, escalating service costs have rendered repairing dehumidifiers a thing of the past as these units are no longer serviced.

Please let us know if you wish to accept the rebate offer so we may assist with issuing a rebate letter outlining details of the rebate as soon as possible. Please also note that not only will you receive the 60% rebate but as an added bonus when you receive the new dehumidifier the warranty will start over again from day one."

I wrote them again, requesting that they honor their written warranty. They replied "Thank you for contacting Frigidaire. We apologize that we are not able to assist."

Flabbergasted, I looked elsewhere on the internet and found similar complaints. It's always a good idea to research appliances before purchase, but if the warranty is virtually useless, it is even more so.

     
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Posted by Anonymous on 2011-05-18:
Many warranties are not worth the paper they are printed on and alot of companies don't stand behind their products these days.

I rarely bother with warranties as I can usually figure out how to repair something myself, or make use of the fixit sites.
Posted by Venice09 on 2011-05-18:
You beat me to it, ript. In many cases, warranties are not worth the paper they are written on. They are only as good as the company behind them. And judging by all the Frigidaire complaints, it's no wonder the OP got those responses.

If dehumidifiers are no longer serviced, then it should be replaced under the warranty with no cost to the consumer.

Great review.
Posted by Venice09 on 2011-05-18:
I just realized this is your review, trmn. I think our dehumidifier is also a Frigidaire. I'm not sure if it's still under warranty, but I'll keep my fingers crossed that it continues to work, especially during this rainy season.
Posted by Alain on 2011-05-20:
Frigidaire uses escalating costs as an excuse for not honoring their warranty. To me that translates to, "We no longer produce a reliable product and we don't care what the consumer thinks about it."
Posted by Chris Polk on 2011-05-20:
Thank you in advance for allowing Electrolux to assist you in this matter.

I apologize for the inconvenience and concerns this dehumidifier unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances
Posted by Venice09 on 2011-05-20:
I hope you follow up with Chris and let us know the outcome, trmn. It should be interesting.
Posted by LoganR on 2011-07-21:
Like many other recently manufactured Frigidaire dehumidifier units that I have been reading about, my (less than) 4 year old dehumidifier's coils corroded and let all of the coolant out.

I brought the unit to Sears for service and they told me it "was not under warranty" though it is less than 5 years old and still covered by the 2nd-5th year warranty that was part of my purchase.

When I called Frigidaire/Electrolux I was told that when Sears fixes it, I will not be reimbursed for the service, though Sears is an authorized service center.

It is still within warranty and am frustrated that I seem to be getting the runaround getting it working again.

I have emailed Chris Polk who posted in the thread and I'll let you know what happens!
Posted by LoganR on 2011-07-23:
Chris Polk from Frigidaire/Electrolux responded to me with a fair resolution, and I am going to pursue that.

I feel much more confident in Frigidaire/Electrolux as a result of Mr. Polk's efforts and would purchase again.
Posted by LoganR on 2011-08-04:
Chris came through for me on my defective unit and I am pleased by Frigidaire/Electrolux's response.

Sears did try to steal an "diagnostic fee" from me, but I managed to get it back from them after half a dozen phone calls.

100% OF THESE UNITS CAN NOT BE FIXED BY SEARS -- THERE ARE NO PARTS AVAILABLE! BUT SEARS WILL LIE ABOUT THAT IN ORDER TO GET YOU TO PAY THE DIAGNOSTIC FEE.
Posted by Venice09 on 2011-08-04:
Thanks for the update, Logan. I'm glad you got the fee back. Too bad you had to put up a fight.
Posted by LoganR on 2011-08-05:
Thank you Venice. Let me make it clear though, Chris and Frigidaire/Electrolux was very helpful, though my initial Frigidaire/Electrolux contact was not good.

The deal with Sears repair though was nightmarish. I think accepting these units from people and pretending they are going to repair them is criminal. They wasted a lot of my time and delayed me in my efforts to resolve the issue.
Posted by Venice09 on 2011-08-05:
Logan, I have my own Sears nightmare story, so I know what you mean. But it's good to know that Chris is actually helping people here. Thanks for keeping us posted. And thanks, Chris, for a job well done!
Posted by Ed on 2013-06-28:
Three years ago I had a two year old Frigidaire dehumidifier fail. As described here earlier all I received was a 60% credit toward another unit. With that I bought another Frigidaire. This unit has also lost its coolant. I sent an email to Frigidaire and, to my surprise, a response came the next day offering a full original price "buy back." I am mailing the original sales receipt and the SN sticker from the unit. We will see how it turns out.
Posted by Dave on 2013-09-12:
Yesterday our 50-pint Frigidaire unit simply quit working. Not a big surprise, as we'd purchased the unit in late May, 2009 and it runs almost every day. Repeated efforts to get it back on resulted in it kicking off the circuit breaker. I tried it in another room
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Does Anyone Stand Behind Their Work Any More?
Posted by Wantaworkingfrig on 02/26/2011
This refrigerator was manufactured in February of 2008 (only used since purchase on 8/1/2208) and it has already stopped working. First, the freezer would frost over (supposed to be frost free) and that would cause the refrigerator temperature to rise. Second, the compressor quit working on February 21, 2011. When I called the customer service number and was routed around several times the first thing they want to know is "did you purchase the extended warranty?" It would be nice to see a company actually stand behind its work!

I guess that's what you get when products like this one were "made in Mexico".
     
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Posted by trmn8r on 2011-02-26:
Of course the first thing they wanted to know was if you have an extended warranty. Reason being the original warranty is expired. That is how warranties work.

Prior to purchase, you had the opportunity to verify the country of manufacture, and not buy if that was a factor.
Posted by leet60 on 2011-02-26:
Sorry to hear your refrigerator died. Frost free freezers work with three basic parts - A timer, a heating coil and a temperature sensor. Every 6 hours or so the timer should turn on the heating coil, once the temperature in the freezer reaches 32 degrees the temperature sensor should turn it off. It sounds as if one of these three parts initially failed, causing your compressor to work excessively, eventually failing.

Posted by ticia232 on 2011-02-26:
If your frost free freezer is frosting then something is blocking the airflow in the freezer. I know because the same thing almost happened to me, but I do have an extended warranty and when they fixed the problem they told me about the airflow.
I always keep at least 1/2 inch to an inch from the top of the freezer and if I see frost I move things around. I have had no more problems.
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Loud Fan
Posted by Luigi11 on 02/22/2011
ELY, NEVADA -- Purchased model FFTR1814LW2 in Oct 2010 just because the price was right. I had not done any homework. The unit works great and I have no real complaints, just a FYI. The cooling fan works almost continually and is VERY noisy. Usually you don't know when the fridge is doing it's cycling but on this model, you can't help but notice. If I had it to do again, I would have taken more time to research the fridges in my price range.
     
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Posted by leet60 on 2011-02-22:
There is some very good information in troublshooting noisy refrigerators here:

http://www.repairclinic.com/Refrigerator-Troubleshooting
Posted by Venice09 on 2011-02-22:
I've used that site, leet. It's very helpful.
Posted by Nohandle on 2011-02-22:
Leet thanks for the link. I had a new refrigerator once that initially had a clicking sound. That doesn’t sound like much but once you sat in the kitchen for a bit it would absolutely drive you nuts, somewhat like that dripping water at night. Some faulty part was replaced and that took care of it. Nice informative luig. Do you have some sort of warranty that would cover the problem since you've only had the appliance 4 months?
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