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Refrigerator Nightmare!
Posted by Zaracelli on 09/06/2004
ALBANY, GEORGIA -- On 4/16/04, I purchased a top-mount frigidaire refrigerator from Lowe's. In July of that same year, it was in need of service. Like many other complaints posted, the refrigerator section was not working. Unfortunately, I got to wait a FULL WEEK for repair service. On July 12, 2004, the date of the scheduled repair, the refrigerator started working and the service person indicated that there was nothing he could do since the refrigerator was again working. It didn't last long. On August 12, 2004, the refrigerator was once again not working. On that date, a different repair person was consulted and arrived that same day. That person indicated that he has seen more problems with this refrigerator, not only in terms of the refrigerator section not working, but with the entire unit needing to be serviced and/or replaced soon after purchase. How disappointing! He further indicated that the Energy Star models, meant to be more efficient, are worse. The refrigerator that I bought was in fact an Energy Start model. I guess I can anticipate future problems. I have contacted Lowe's in an effort to return this refrigerator and purchase a new one. I simply can't stomach spending over $600 for a brand new appliance that refuses to work so soon after it is purchased. Lowe's is supposed to be contacting Frigidaire, who must authorize the return of the refrigerator. In the event that the company refuses to authorized its return, I then must convince Lowe's to take it back without authorization from Frigidaire. Either way, the whole ordeal has been a major inconvenience, and I am liable to end up stuck with a refrigerator that is more problematic than it is worth. Frigidaire should be ashamed that such a worthless product is attached to their name, which I always associated with quality.

     
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Posted by compwiz on 2004-09-13:
Frigidaire=Junk. I don't understand why people don't do research before buying anything, especially appliances.
Posted by zaracelli on 2004-10-24:
RESOLVED: As a follow up to my original complaint, I am pleased to announce that Lowe's took the refrigerator back and allowed me to purchase a new refrigerator, which was NOT a Frigidaire. I was issued a complete refund for the Frigidaire, including the delivery fee. Lowe's did confess that they are experiencing an incredible amount of complaints regarding Frigidaire. In any event, if you are in a similar situation, I encourage you to make any and all effort at resolving the issue in your favor. While it required a significant amount of patience and time, it was worth it -- as I no longer have to be aggravated with the sight of that Frigidaire, which was also growing increasingly noisy with each passing day!
Posted by AZJEM on 2004-11-02:
Not all Fridgidare are junk. Or else they would be out of business. Research "is" the best idea but even then, things happen and we have to deal with the inconvience. Thats life. Glad for you, poster, that you prevailed.
Posted by misty on 2004-11-23:
I as well bought a frigidaire and deeply regret it. My first problem happened 6 months after I bought it. The ice maker quit working. It was covered under the one year warranty, thank god.
After the year was up, one year and 2 months after purchase, my freezer started making funny noises. Like an airplane flying overhead.I called and asked if I could report this thing a LEMON. They told me there would have to be three service calls in one year to do that. I am researching on the internet right now as my ice maker stopped pushing ice. What a piece of CRAP! By the way I spent $1200.00. Side by side stainless steel. I could just kick myself. Thanks
Posted by Kids_and_Kritters on 2005-07-13:
I have a Frigidaire side by side frig I bought at Lowe's. I have had the same problem with it over and over again. The filter gets clocked up every 3 to 4 weeks. The repair man says that he deals with this issue on Frigidaires almost daily. He even wondered out loud why Frigidaire has not recalled and fixed this problem. I asked the last time I called to get it serviced if Frigidaire will replace my frig if I continue to have this problem, the women I talked to said no, it has to be something more major than not getting your water and your ice maker to work. Needless to say I will never recommend nor buy another Frigidaire product again. This is no way to treat a customer. They got their sale and their money, and now they dont care!
Posted by CHDaley4 on 2006-02-19:
I TOO have a Frigidaire that I'm about to PULL MY HAIR OUT OVER! Of course I had to have the nice one that cost over a grand. I thought for once I wanted a really nice appliance and not skimp. My mistake. Thank God my 21 year old GE, that I keep in my garage, is still working, although inconsistant, it's at least saved some of our food. I noticed in early feb a water puddle at the floor of our fridge. It was the ice. Melted ice that is. The fridge, though sounding like it was running and lights coming on, wasn't cool at all. After the run around I got getting in touch wtih Lowes service center, then electrolux, THEN having to find an available repair person in the area (which was 5 days later) he came out and fixed it to the tune of $130 saying it was due to some 'electrical surge'. Okay, I'm willing to accept that once. Although nothing else in our house even BLINKED, we'll say that was the issue. Well, now, 2 1/2 weeks later, it's done it again. And OF COURSE, I had just bought a refrigerator full of food. I've called and left a message with the repair center and with Lowes Service Center since I now have a file number, they should find me pretty quickly. I'm headed up to Lowes tomorrow to talk to someone about this, it's ludicrous and I'm NOT a happy customer right now. Let's see if Lowes can make this right and keep a customer. Either them or Frigidaire. This was the first Frigidaire product I ever purchased and it WILL be the last. I had just purchased a garbage disposal and a dishwasher that same month. Now I have to keep my fingers crossed that they don't go on the blink!
Posted by memej on 2013-10-27:
I owned a fridge and it only lasted 16 mons in house. It was a piece of crap. I had it fixed the first time 13 mons after I got it. 3 mons later it broke again. I have 3 friends who own them now-who all have had alot of trouble with them. The first time I needed a repair I called the company and the customer service person said in a very nasty way"Do you have an extented warrenty-I said no why would I need one on a new fridge....Well mam that is why we sell them,I said so I need to buy a one year warrenty for $100 on a OVER $500 FRIDGE-ARE YOU KIDDING ME??? And then the lady said "just what would you like me to do???" That was all I had to hear-after the 2nd time it broke I called again and they said you have to wait 4 days for someone to come out and look at it--I said No,I do not I will go buy another one and your piece of crap will go to the junkyard. I said I would tell everyone I know-well 3 people did not listen and went I bought and now the complain. I said I told you so!! DO NOT BUY ANYTHING FORM THEM!! I go to Home depot and Lowe's and if I see anyone looking at them I tell my and my three friends stories!!!
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Never, Ever Buy a Frigidaire Product!
Posted by Relady246 on 02/06/2010
If I had only known that Frigidaire does not care about their customers, I would have never bought one of their inferior products.

My journey began when I bought a refrigerator from BrandSmart in August. From the moment I bought it, there was a loud humming noise that continued to get louder. A service technician came out in November and said that the compressor was bad and ordered a new one. After three weeks, he came back out to install the compressor. Two days later, the refrigerator started defrosting my food and spoiled over $300 worth of food (Frigidaire's customer service people informed me that their contract stated that they would not replace spoiled food). The service technician came out and repaired the compressor problem the next day. Nine days later, the food was not freezing properly and the repairman was out again. A month later, the repairman is back out to take care of clicking noise and food is defrosting again. The repairman put freon in and it again cooled. The next week, the food defrosted again. The repair company deemed it unrepairable and sent Frigidaire an invoice stating that needed to be replaced. When I called to find out where I stood, customer service said that they didn't have the appropriate information from the repair company. After numerous conversations with the repair company and after they faxed the information that was needed, I was told by the repair company to call customer service and they would rush approval through so that I could get a new refrigerator. When I called customer no-service, I was told that I would have to have a second opinion before they would consider replacing it. One repair service would not come on my side of town and the other one couldn't get here for a week!

As of today, I have been without a refrigerator for 4 days, and I have an idea that they will want to replace the compressor (again) once they finally get out here. I will never feel comfortable putting food in the refrigerator, even after the repair. Frigidaire's customer service is terrible and I, like others have noted, was given the runaround constantly when trying to go above the customer service representative.

I will never buy another Frigidaire. Bad customer service and cheaply made appliances are not worth the price that I paid. I hope that by posting this review that others will read it and think before purchasing these really, really bad appliances.
     
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Posted by qualityappliance on 2010-02-06:
It sounds like your biggest problem is with the service company that can't seem to perform the repair correctly.
Posted by poesy on 2010-06-06:
http://www.youtube.com/watch?v=Jvs4v1gk1ak

GE refrigerators are fire hazards.
Posted by saxet on 2011-05-04:
WE'VE CERTAINLY LEARNED A LESSON ON BUYING F'DAIRE Poorly made, IN MEXICO, SUPERVISORS-rude, the whole company sucks pond water.
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Noisy Refrigerator
Posted by JZander26 on 06/23/2011
I have exactly the same problem. My Frigidaire refrigerator is so noisy that I have to turn the TV up to hear it when the fridge is running, which is often. I hear it in every room of the house and my nerves are shot. I can't relax in the kitchen where I like to sit and drink my coffee or eat meals. I called the Frigidaire dealer to have it checked it and was told it was normal and working properly. I have never had a fridge that was this noisy.

It has been the same loudness since the day I got it. I've put up with a it a long time and it is driving me crazy.
     
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Posted by Vinnie11 on 2011-06-23:
Is your fridge level? Put a loose egg on the shelf and see if it stays put. It may be something as simple as that.
Posted by Anonymous on 2011-06-23:
There are several reasons a fridge may become noisy. The most common culprits are the circulating fan, condensor, defrosting timer, or a loose drain pan. What you don't want it to be is the compressor, if it is, the fridge is most likely toast.

Here's a good reference site that may help pinpoint the source of the noise and offer a solution.
http://www.repairclinic.com/Refrigerator-Troubleshooting?red=#itsnoisy
Posted by Chris Polk on 2011-06-27:
I apologize for the inconvenience and concerns this refrigerator unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Chris.Polk@Electrolux.com
Posted by Pat on 2011-07-07:
Remodeled kitchen three years ago and included all Frigidaire Professional Series and Electrolux Icon Appliances. The double wall ovens and six-burner cook top are fab! The freezer is perfect. The refigerator is nothing but trouble. The temperature went up to 55 F within the first month. How silly of me to accept the service guy's explanation that it was just on the normal defrost cycle. Now that it is out of waranty, the local repair man and I are old friends, and he even knows my dog because he is here at least once a month. Today he told me I should just takle it to the dump! The new refrigerator model neither matches the twin freezer in height nor handle. I am looking at new construction and a new brand.
Posted by Heypaula on 2012-06-24:
I purchased a Frigidaire refrigerator from a local store and returned it because of awful running noise. Could not even hear TV. Repurchased a KENMORE on line from Sears. Surpise !... it was THE SAME ONE. I have limited space and choices. What happened to quality?? Now I have fight with them.
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Sold A Used Model
Posted by Lisalu on 02/27/2008
WEST HAVEN, CONNECTICUT -- February 26, 2008

Electrolux Major Appliances
P.O. Box 212378
Agusta, GA 30917

Attn: Keith McLoughlin, President


Dear Mr. McLoughlin,

I am writing this letter due to the extreme amount of stress that your company has put me and my family through. First, let me state that I have purchased other Frigidaire products and was usually satisfied.

I purchased a brand new refrigerator and stove approx. 3 years ago. On February 3rd our family noticed that our refrigerator was no longer working, I placed a phone call to Hallocks (the dealer that I purchased it from) and they promptly gave me the phone number to your company where I was given a phone number to the repair service co. named A & E, I spoke with a representative on February 4th and was given a repair date of February 6th.

On February 6th a repair serviceman came to my house and evaluated the refrigerator. He proceeded to ask when and why there was a previous repair to our model. When I explained that I purchased it brand new and had never had any repair service done, he showed us that there were no manufacturer bolts and also showed where the back of appliance had previously soldered. He ordered the parts that would be needed to make the repairs and I immediately called Hallocks to voice my complaint, and was told that they do not sell refurbished Frigidaire products. Which was confirmed by 3 other repair service companies.

Meanwhile the parts came in on Thursday February 7th I did not receive another service appointment until Monday February 11th, the gentleman came and informed me that not all of the parts were ordered and that he would have to order more parts. This is when I started my first of many calls to your company. At this point I had no refrigerator for over a week, I was under the belief that you stand by your product and I was told that patience is a virtue by one of your employees. I was then transferred to Vanessa who offered me $25.00 as a good well gesture, (my food loss totaled a least $300.00) at some point of this very frustrating conversation I was given a few options.
rent a refrigerator and I would be reimbursed $30.00 per week
Buy a dorm size and I would be reimbursed $50.00
These are not options to me because I purchased my appliance new and that is what I expected to still have. I am a family of 5 with small children and no extra money to spare on equipment that I do not want. I also do not believe that I should have to bring an appliance into my home that I have no idea of its origin. I have heard horror stories of insect infestation on rental appliances.
Mean while the other part came to my house, I called to request an appointment and was given the date February 13th. I was told (on February 12th) that the service man would arrive at my house between 8am and 12 pm, then they called back to confirm again and the young lady told me that I would not get a phone call because I was the first stop of the day.
By 11:00 on February 13th no one showed, when I made the phone call to inquire on the status. I was told that the repair man called out sick, No one bothered to call and inform us. And then we were given another date for the repairs February 15th. I called your company and voiced my frustration with the whole situation. I spoke with many people on February 14th starting with Vanessa I was then transferred to Lori who called A&E they gave another date to come which I did not agree with I had waited long enough and I was running out of money. Lori called other repair services to request they come and make the repairs. Donnelly’s was the first to reply and proceeded to inform me that no other repair company would come and even look at the appliance because A&E was already there and there are liability issues. I then spoke with Laquinta who promised me that she would get me some help and try to resolve the issue. I was then told that I would get another check for $100, but I still had no refrigerator and no definite date on when it would be repaired. I explained that on February 15th my family was due to go on a family vacation, which I had to cancel due to the fact that I could not get anyone to watch my house because I had no way for anyone to eat or cook. And I was running out of money.
I was given another date of February 17th for the repair to take place.
On February 17th A & E called and cancelled stating that they did not have anyone to make the repair. I again called your company and spoke with Laquinta and she then stated that she was requesting that there be a replacement. I asked for a phone call back and did not get it.
I called on February 18th and was told that her request for a new appliance was denied. I was then told that I have a couple of choices.
1. I could buy a new refrigerator and be reimbursed 100% if it was a Frigidaire product.
2. If I have my original receipt I can be reimbursed for the original appliance. (which I do)
Unfortunately I am out of money and can not afford to buy a new appliance and given your track record did not want to wait and see if I actually get reimbursed and the fact is that I still have no refrigerator.
At this point Lori stated that she would request that it be reviewed again and that she promised that someone would call me back. I received no such call. When I called back to again (February 20th) voice my displeasure
I was then told that they were going to grant my request and that the service department would be in contact with me within 24-48 hours to let me know of the dealer and an approximation of when I would receive a new appliance. I again never received a phone call.
February 24th I called numerous times to speak with Laquinta, I was transferred to many people (on my request to speak with managers) I ended up speaking with Calvin.
At some point I was told that they were not able to reach the dealer, they had the wrong dealer information, I did give them the correct dealer information and I was told that again someone would call me back and again I received no phone call. February 25th I finally heard from the dealer and they explained that they did receive a phone call from your company and that I will not have to wait 3-4 days before the dealer receives it then it will come to me. I again made phone calls to your company to voice my extreme displeasure.
I am a family of 5 with a 5 year old that has not been able to have a proper meal in 24 days. I have spent every dime that we have to try to provide some sort of nourishment for my family. We are now out of money and patience. I have never made a complaint against any company until now, nor have I ever asked for anything that I do not deserve. But I feel that we should be compensated for 24 days of the aggravation and stress that this has placed on my family. My son has gone to school and told his teachers that he did not eat and that we have no refrigerator and I had to explain the situation to the school and thank goodness that they did not call the Department of children and families on us. Myself and my husband for the past few days have had to go without so that I could provide for the children. I am seriously considering contacting a state agency to help with proceeding with this matter further. I will also send a copy of this letter to the better business bureau, Goodhouskeeping seal of approval and my local news consumer report. At this point receiving a new refrigerator is no longer good enough. I am EXTREMELY disappointed with your company and the results that have been handed to me. It is now February 24th and I have no Idea when I will have an appliance or any way to fill it. It will now take a lot to recoup all of the money that we have put out. I at least expect a phone call to confirm that you have received this and what your company at this point can do to assist me. I would like to know when I expect to have a refrigerator in my home.

Sincerely,

Lisa

     
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Posted by Hugh_Jorgen on 2008-02-27:
It sounds like for a three year old appliance they are being pretty generous in offering you a new one or a full refund.
Posted by Slimjim on 2008-02-27:
I'm curious as to whether that refrig was delivered boxed or not. I think it's much more likely that Hallocks took back a dead-on-arrival unit, had it fixed, then sent it back out in the field. Hugh's right, they are being very generous in offering compensation on a 3 year old product, possibly because of this astigmatism going on with its questionable past.
Posted by jjop on 2008-02-27:
I think the reason for being generous is because they know they are in trouble!
Posted by qualityappliance on 2008-02-28:
It sounds as though it was a sealed system problem that may be covered under extended warranty, that is why they are offering a replacement.

The real problem is with Sears/A&E inept service people that should have been able to repair the unit on the first or second visit if they knew what they were doing. ha ha
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Piece of Junk!
Posted by Ising on 10/18/2007
ALEXANDRIA, LOUISIANA -- Our refrigerator was not staying cool. After about 2-3 days of troubleshooting according to the manual we decided to call the Customer Service line for Frigidaire. First of all, I was at work, not at home and after not having a refrigerator for three days, was not in a good mood. The man kept telling me, in his broken accent, that he could help me fix it, "if you will step in front of your refrigerator ma'am". I told him that I was at work and not in front of my refrigerator. He said "if you will ask someone else to step in front of your refrigerator, I will give you the directions". HELLO? I told him 3 times that I was no where near my refrigerator and was at work, that I had already done the troubleshooting in the book and that I did not want to troubleshoot it over the phone, to please send someone out.

He told me that he was trained and could help me fix it. I told him that if he had some magical formula to help me fix it, then why was it not published in my user manual? After being on hold for fourteen minutes (yes, I kept track) he came back and finally gave me the name of an authorized service provider in our area. Well after 6 attempted repairs from September 7, 2007 to October 17, 2007, my refrigerator is still not fixed.

It has been 48 days!!!! They will not replace it and told me to get a second opinion! I have not eaten fresh food in 48 days!! My child has not had food for school or milk. I thought I was being very patient letting the tech try to find the problem. He replaced the defrost timer and compressor. Yesterday he told me that it must have an internal freon leak and my ice machine does not work. I am not dealing with this company's customer service anymore!

I actually filed a claim in small claims court to get a refund of my monies back, plus aggravation, mental anguish, inconvenience -- you name it! Please review products before buying them and NEVER purchase a Frigidaire/Electrolux product.

10-23-07 Updating my post. I went to Lowes to buy a new refrigerator. I was going to buy a new one and just file a small claim to get my money back from Frigidaire. When I told me woeful story to the salesperson, he put me in touch with his manager. I just got off of the phone with her. Not only is Lowes refunding the full purchase price of this refrigerator, they are also going to pick up the old one free. I could not believe it! Normally, Lowes does not do this kind of thing, you have to bring the product back within 30 days. I also learned, from the manager, that Lowes quit selling this model refrigerator because of the enormous problems it has had and the consumer complaints about it. So, thank you Lowes for your wonderful customer service, you have my business!
     
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Posted by Anonymous on 2007-10-18:
Compressor and a defrost timer?

Sounds like the technician was guessing.Is it under warranty?
If not, i advise junking the refer,and buying a different brand.
Posted by Anonymous on 2007-10-18:
Yeah, that sounds reasonable steve.
Posted by Anonymous on 2007-10-18:
I just dont get how a tech can do a huge job like a compressor,and then say that there is a freon leak.
If there is a leak the technician is at fault.
Posted by Ising on 2007-10-19:
Yes, it is under warranty. But the tech wants to take it to his shop now and take it apart. I asked him long it would take, he said maybe 2 weeks and it won't guarantee that it will work. Well, I can't wait another two weeks and like he said, that might not even work. He won't certify to the company that it is a dud. I am almost 2 months without a fridge and have had enough. I am going to go buy a new one tonight and just file a small claim in our local court to get some or all of my money back. Thanks for the advice.
Posted by Anonymous on 2007-10-19:
This so called tech doesn't know what he's doing.To have a refrigerator in your shop for two weeks,and then say there is no guarantee it will work is just insane.

Good luck,and dont give up with these dorks
Posted by Ising on 2007-10-23:
Lowes called a tech to come out and look at my refrigerator, the man said it is not repairable and that model had many problems. Even though I have had my refrigerator for almost 11 months now, the manager at Lowes is giving me a full refund for the refrigerator and picking it up. Thank you Lowes.
Posted by Anonymous on 2007-10-23:
Good to hear Lowes is going to take care of you.
Posted by Geraldine on 2013-06-27:
We just bought a full size Frigidaire fridge on Dec. 1/12 and paid over $1400. (not to mention we bought a full size freezer and a double oven too with the same line) On June 25th at 2:30am the fridge alarm went off and the temp was 58F!! We reset it, woke up at 5am and it was warmer!! We tried 3 times that day, and it did not cool off, it just got warmer. I had to pack up my full fridge of food in to 4 coolers. I later blogged and found someone else who had the same model FPRH19D7LF and same problem. He too found the compressor was a piece of crap. The furniture store here in BC, Canada offered their staff fridge as a replacement, until we can get some one to take a look at it on July 2nd/13!! Doesn't mean it will get looked at. I want a new Fridge! Dam it anyway, we have full warranty and extra warranty and they will not replace it yet unless it needs to be! I'm so pissed off! I will never buy them again if I don't get a new fridge!
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Frost Problems From The Beginning
Posted by Celticwords on 04/27/2008
KATY, TEXAS -- I purchased a brand new Frigidaire side by side refrigerator for around $1000 at Lowes. When it got home it immediately started making a loud groaning sound. We ignored it to see if anything changed.

Within a week our freezer started to freeze over where the ice maker connected to the door. The service man said the connection wasn't good and the flap needed to be replaced. They sent a new flap and a repair technician came out to install it. Then the problem came back, so I called the Electrolux company again to get it fixed. The repair man came out again and said our door was the connection problem and needed to order a new one. When he came out the third time with a new door, I finally mentioned the groaning sound (since it was still happening); and the technician said it was the freon in the fridge and it was because we bought a cheap fridge that doesn't have good insulation. I'm sorry, but $1000 is not cheap.

But the frost came back and started to get even worse. The frost started to completely freeze over on the top and bottom of the ice maker, and blocked up the dispenser. No ice would come through, unless it was shredded to nearly nothing. When our door started having problems opening due to the insane amount of frost on it, I called again. The Electrolux company was rude and inconsiderate. They said their committee was still reviewing my complaint (months later) and even at the best would only be able to send me another refrigerator identical to this one; but at that time I wanted my money back and not a Frigidaire.

I went to Lowes and explained the whole situation. They were nice and felt sorry for my situation and were instrumental in getting me any help to fix this problem. They refunded me for the full amount of the fridge and let me pick a new fridge out. My recommendation to Lowes is to stop carrying this brand. If it wasn't for Lowes and their understanding I would still be fighting with the Electrolux people.

Long story short...stay away from this brand!!!
     
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Posted by Chris Polk on 2008-09-18:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Door Handle Is Trash
Posted by Scout2a77 on 09/11/2012
Frigidaire refrigerator model FFHT1826LW4. Bought this fridge new for an apartment. The lower (fresh food) door handle broke after 8 months. replaced it with a new handle which broke in the same place after 7 months.

This is an obvious design deficiency. The place where the handle breaks is thin plastic less than 3/8 thick. New handles cost almost $38.00. Frigidaire/Electrolux needs to redesign these handles and go back to metal instead of cheap plastic.

The elderly lady in the apartment lost her balance when the last handle broke and could have suffered a bad fall. I intend to report this to Consumer Safety Commission.
     
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Posted by MARY on 2012-09-21:
WE BOUGHT A BRAND NEW FGHB2844, last Nov. 2011, we didn't have it 6 wks. and the ice maker broke, we called the factory, but could never get a local Frigidaire service people to answer there messages, the factory supposedly send the part to this appliance service rep., and it has been 10months and still is not fixed, we heard through the grapevine, that this year of fridge has a faulty ice maker, so the service man wont come out and fix it what should we do.
Posted by Anon in Ohio on 2013-01-14:
Found this review while googling for a door handle. Same exact model...Same exact problem! Fridge is over a year old and the lower door handle broke off. Definitely not an isolated incident. I am trying to find a replacement handle but they insist on selling the set of BOTH door handles. Ridiculous!
Posted by al burns on 2013-07-26:
Same problem with the door handle. broke in less than three months. warranty repair was prompt and courteous, however I think that there is more to the problem than the flimsy plastic handle. The seal around the lower door has twice the magnetism of the freezer door so you have to reef on it. Called the repair guys at the place I bought it from to see if the replacement handle was covered and got a very vague answer. Told them my theory and got a very strong vibe that they would be happy to replace broken handles until the original warranty ran out.
Posted by DebG on 2013-08-09:
Just FYI we weren't sure what to do when same thing happened less than 1 yr. Went back to retail store who said they can't do anything and waste of time to contact Frigidaire. So, went to repair shops who said they can't get the part but know it is a known issue. Finally found one who made us pay $40 in advance to get one on order if they can even get it. In meantime I sent email to Frigidaire and they are now going to send us one. They were very nice and courteous. Only issue will be when it snaps again...:(
Posted by AL BURNS on 2013-08-15:
NOTICED THAT THEY MAKE A STAINLESS HANDLE SET THAT GOES FOR $100 DO YOU THINK THAT FRIGIDAIRE HAVE AN ULTERIOR MOTIVE?AS A NOTE, I'VE REPLACED ABOUT 7 SPIGOTS ON A PHILLIPS WATER COOLER IN THE LAST FOUR YEARS, THEY SNAP EVEN IF YOU BABY THEM.GUESS THERE'S MONEY TO BE MADE REPLACING DEFECTIVE PARTS!
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Ice Maker Stops Working
Posted by Ava.crawford5681 on 10/31/2011
Frigidaire refrigerator FGHB2844LF is a lemon. The ice maker has stopped working 5 times in 16 months; twice under warranty. We did purchase the extended warranty but we have lived more often without ice than we have with it making ice.

Frigidaire is not interested in customer satisfaction. Do not buy this product.

     
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Posted by Venice09 on 2011-10-31:
This is why the solution to problematic appliances is not an extended warranty. The solution is better quality.
Posted by trmn8r on 2011-10-31:
If I had a dime for every broken ice maker complaint I have read, well, I'd be a richer man.

I'm sorry you went through this ridiculous issue. I don't believe Frigidaire can satisfy you, because it appears they can't provide an ice maker that works.
Posted by At Your Service on 2011-10-31:
Actually, this model is really fairly nice. It's one of Frigidaire's 28 cubic (27.8 to be exact) foot French door models. It uses the PureSource Ultra Water Filtration, which is considered pretty incredible. It's absolutely frustrating that you're having so many problems with the ice dispenser.

I was reading an article the other day. It was commissioned by eSpares out of the U.K. They stated that they found both Domestic (U.K.) and General (U.S., et.) approximately 17.7% of all appliances have breakdowns within the first three years. They compared this to a Consumer Reports finding which placed it about the same (20%). This report was published January of this year (sec. 3.3 - Appliance Breakdowns). What is interesting is that there's NOT a significant difference between any one appliance manufacture to another. Whether is be Frigidaire, Bosch, Whirlpool, G.E., L.G. or any other. They only found any difference by the type of the appliance, not the brand (i.e. washer versus dryer). Luckily, you were wise enough to understand the possibility of happening -- a 1 in 5 according to the findings. Paying for the additional warranty coverage doesn't do anything about magically changing those odds, but it does shift the burden to whom is going to be responsible for the costs when the service needs to be done. Ultimately, there is a very helpful clause within most extended warranty programs that you will appreciate. It's meant to assist you as well as protecting the warranty provider. This clause is commonly referred to as a no-lemon clause. In essence it states that after numerous times of trying to fix the same thing, the warranty provider/servicer considers the product a "lemon" and will replace it. The conditionary stipulation is that a service provider must confirm the problem (usually three) within a particular period of time frame and fail to service the item in as many times. It is therefore important to document the service calls, with findings, each time the issue has displayed itself. With additional warranty coverage and a little record keeping, most warranty providers will agree to replace the unit by the fourth service call. Yes, it's still frustrating having to work with a service technician and receiving necessary parts, but I guarantee it is more frustrating to any warranty service provider in that they lose money for all the time and parts. Not only does it facilitate a remedy for you as a consumer, but it gives the warranty provider, retailer and manufacturer a reason to provide better products.
Posted by Venice09 on 2011-10-31:
That isn't going to make consumers feel any better. They just want their ice makers to work!
Posted by George L on 2011-11-05:
I purchased the Frigidaire 2844 French door refrigerator. I have had it less than three months. The ice maker has quit making ice twice and the other day I came into the kitchen to find water all over the floor. Call service repair. They came out and said the water filter was leaking. He also told me that Frigidaire was well aware of this problem and at Frigidaire's memo, the customer was to call customer service and they would send out a new water filter. I called and was told they would send the filter to me if I wanted to pay for it. I explained the situation and was again told I would have to pay for it as it was considered an "accessory" item. I also purchased a dishwasher at the same time and within two weeks it had completely died. Frigidaire's customer service has been indifferent to my situation and refused to do anything to rectify these problems on such new purchases. I understand thing can go wrong, but when the company refuses to back their products, it is time to never buy their products in the first place.
Posted by At Your Service on 2011-12-31:
Hey George. I appreciate your note. That 2844 is a seriously nice unit. I've never seen a problem directly with one of Frigidaire's filters, but I suppose it could surely happen. You could confirm it on your own by replacing said filter with the cap that came with the fridge. Although your water won't be getting filtration, it will tell you directly whether the leak was caused by the item in question. It makes sense that the filter wouldn't be replaced under any form of warranty, as it's a user replaceable item anyway. It is possible that something has gotten into the filter causing it to be clogged.

As for the dishwasher, I'll guarantee they'll gladly send a service technician out to service the unit. They absolutely will not leave you with a non-functioning one.

You may contact them at 1 (800) 374-4432 8-8 E.S.T. Please let us know if things don't get taken care of.
Posted by Venice09 on 2012-01-01:
Thanks for posting, George. Your response does not surprise me, as there are many others just like it. From what I've seen, Frigidaire is not known for quality products or good customer service. It is not a brand I would choose. There are just too many complaints.
Posted by At Your Service on 2012-01-01:
Actually, TraQline has awarded Frigidaire the brand with the least amount of repairs between the years 2008, 2009, 2010 and through the 2011 year at the time of report. Pretty impressive!
Posted by Venice09 on 2012-01-01:
That's because Frigidaire products are not worth fixing and are just thrown out. That's the impression I get from the reviews and it's not impressive at all.
Posted by brcrownvic52757 on 2012-02-07:
I have a Frigidaire ref (LGHN2844) with a bottom freezer, It too has stopped working many times. I finally got a good repairman that as of today,,,,about 3 weeks now,,thats 2 more weeks than normal, it would stop working after just 5 days, but now like I said going on the 4th week and its still working. in short, a TOWER repair kit from Frigidaire was installed (free of charge) and the fill tube about 5" long needed to be insulated. After he did both things it has been working now for just about 4 weeks. Ill let you know if it stops working. The problem was that the plastic feeder tube or fill spout was freezing stopping the water flow.
Posted by Venice09 on 2012-02-07:
Thanks for posting, brcrownvic52757. I'm glad you were lucky enough to find a good repairman, and hopefully your luck will continue. But shouldn't a Frigidaire service tech know how to fix Frigidaire products? That's the downside of warranties. You can't choose your own repair service. If a company tech can't diagnose or fix the problem, it makes the warranty worthless.
Posted by Steven Clark on 2013-07-12:
Same here!! I'll never buy another one.I bought mine in Nov. 2010 and still having problems with the warranty people.They thank that people will just go away and forget about it,NOT ME. We have had service tech after service tech and no one can fix it. What ever happen to people standing behind there products? I'm tired of dealing with this problem.Just bring me a new one that works. I'm tired!!!
Posted by Eddie on 2013-07-26:
I have Frigidaire model 1FGHB2869LP1 and I have had problems with the ice maker for the last 2 years. Bought new and the manufacturer will not help.
Posted by Mike on 2013-12-05:
Had the exact same issues with our FGHB2844LFD model as well. Filter rupture, flooding the hardwood floors (Frigidaire did send a check for the repairs thankfully). Ice maker has quit on four separate occasions and has been replaced three times. Was offered an extended warranty by Frigidaire. Has since not worked in the last 2 months. Complained yet again and they've offered me a 60% rebate on a new Frigidaire unit. Don't want to buy Frigidaire again but certainly don't want this unit anymore.
Posted by Will on 2014-01-16:
Frigidaire Professional French Door Fridge with Bottom Freezer. Ice maker stopped working after about 6 months. Started working 2 years later for a week. This is junk. Previously had an LG in another house. Great fridge. I was foolish to change brands. Do not buy Fridgidaire....products are lousy, expensive and customer service doesn't care.
Posted by Dan on 2014-04-13:
Frigidaire Professional French Door w/ Bottom Freezer model 2899.. owned 2 years and the icemaker quit within month one. Then again in ~month two. Under warranty, repairman came and resolved. I discussed with Frig.Rep and they extended warranty for a year..(so f.. what.) Here I am again without ice. When corporations push a high priced product into the market with low quality internals... It is death of a company.. bye bye Frigidaire, I tell everyone that I meet how Frigidaire is expensive and poor quality. By the way, when they send a service repair person to resolve, someone must take off work. Now you are into my time. I have already paid you once. F'in THIEVES!
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No "Frigid" aire in my refrigerator
Posted by Not "frigid" air on 10/12/2010
I purchased a Frigidaire refrigerator new. This appliance was manufactured in 03-05. Fourteen months after purchasing this product the compressor went out and had to be replaced. In 2009 again is quit working and I had to have it repaired and pay the charges. Not to my surprise when I got home tonight the refrigerator again is not working. All three times I lost all of my food, the cost of repairs, not to mention the headache, hassle, lost work hours waiting on the service repair company to show up etc. I would not recommend this brand at all.

Three times and a new compressor in less than 5 years is NOT a quality product !!
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Service Was Very Very Poor
Posted by Honey_joe20 on 09/12/2013
NEW YORK -- My refrigerator broke down. So I kept calling the registered service provider for Frigidaire for three days & nobody ever called back. So I opted to call a private service ( not affiliated w/ Frigidaire) to diagnosed what`s wrong, & he found out its the Compressor. So I called again the refrigerator dept. of Frigidaire & finally they sent the service man after calling for 3 days, w/an 8 month old baby!!

Now, even though this service man is their service, I still have to PAY for their service fee. I already know what is wrong w/ the refrigerator! Plus, they don`t have the unit (Compressor) they told me I have to wait for 2 weeks, imagine!! WHY I have to PAY for the service if its under warranty. WHY I have to wait 2 wks. for the unit, Its really unfathomable the fact that I have a baby too, who is relying food, in the refrigerator!

The Product SUCKS as well as the PEOPLE working in Frigidaire.
     
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Posted by Chris Polk on 2013-09-25:
Hello Honey Joe,

On behalf of Frigidaire, please except our humble apologies on your recent frustrating experience.

Please allow us the opportunity to regain your confidence. If you will, kindly contact me at Chris.Polk(@)Frigidaire.com with your full name, model #/serial #, and complete contact information. We will make every effort to determine if there is any way we can expedite this matter for you.

Best regards ,

Chris Polk
Online Outreach Representative
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