Frigidaire Refrigerators

Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 9 ratings and
42 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Sold A Used Model
Posted by on
WEST HAVEN, CONNECTICUT -- February 26, 2008

Electrolux Major Appliances
P.O. Box 212378
Agusta, GA 30917

Attn: Keith McLoughlin, President


Dear Mr. McLoughlin,

I am writing this letter due to the extreme amount of stress that your company has put me and my family through. First, let me state that I have purchased other Frigidaire products and was usually satisfied.

I purchased a brand new refrigerator and stove approx. 3 years ago. On February 3rd our family noticed that our refrigerator was no longer working, I placed a phone call to Hallocks (the dealer that I purchased it from) and they promptly gave me the phone number to your company where I was given a phone number to the repair service co. named A & E, I spoke with a representative on February 4th and was given a repair date of February 6th.

On February 6th a repair serviceman came to my house and evaluated the refrigerator. He proceeded to ask when and why there was a previous repair to our model. When I explained that I purchased it brand new and had never had any repair service done, he showed us that there were no manufacturer bolts and also showed where the back of appliance had previously soldered. He ordered the parts that would be needed to make the repairs and I immediately called Hallocks to voice my complaint, and was told that they do not sell refurbished Frigidaire products. Which was confirmed by 3 other repair service companies.

Meanwhile the parts came in on Thursday February 7th I did not receive another service appointment until Monday February 11th, the gentleman came and informed me that not all of the parts were ordered and that he would have to order more parts. This is when I started my first of many calls to your company. At this point I had no refrigerator for over a week, I was under the belief that you stand by your product and I was told that patience is a virtue by one of your employees. I was then transferred to Vanessa who offered me $25.00 as a good well gesture, (my food loss totaled a least $300.00) at some point of this very frustrating conversation I was given a few options.
rent a refrigerator and I would be reimbursed $30.00 per week
Buy a dorm size and I would be reimbursed $50.00
These are not options to me because I purchased my appliance new and that is what I expected to still have. I am a family of 5 with small children and no extra money to spare on equipment that I do not want. I also do not believe that I should have to bring an appliance into my home that I have no idea of its origin. I have heard horror stories of insect infestation on rental appliances.
Meanwhile the other part came to my house, I called to request an appointment and was given the date February 13th. I was told (on February 12th) that the service man would arrive at my house between 8am and 12 pm, then they called back to confirm again and the young lady told me that I would not get a phone call because I was the first stop of the day.
By 11:00 on February 13th no one showed, when I made the phone call to inquire on the status. I was told that the repair man called out sick, No one bothered to call and inform us. And then we were given another date for the repairs February 15th. I called your company and voiced my frustration with the whole situation. I spoke with many people on February 14th starting with Vanessa I was then transferred to Lori who called A&E they gave another date to come which I did not agree with I had waited long enough and I was running out of money. Lori called other repair services to request they come and make the repairs. Donnelly’s was the first to reply and proceeded to inform me that no other repair company would come and even look at the appliance because A&E was already there and there are liability issues. I then spoke with Laquinta who promised me that she would get me some help and try to resolve the issue. I was then told that I would get another check for $100, but I still had no refrigerator and no definite date on when it would be repaired. I explained that on February 15th my family was due to go on a family vacation, which I had to cancel because that I could not get anyone to watch my house because I had no way for anyone to eat or cook. And I was running out of money.
I was given another date of February 17th for the repair to take place.
On February 17th A & E called and cancelled stating that they did not have anyone to make the repair. I again called your company and spoke with Laquinta and she then stated that she was requesting that there be a replacement. I asked for a phone call back and did not get it.
I called on February 18th and was told that her request for a new appliance was denied. I was then told that I have a couple of choices.
1. I could buy a new refrigerator and be reimbursed 100% if it was a Frigidaire product.
2. If I have my original receipt I can be reimbursed for the original appliance. (which I do)
Unfortunately I am out of money and can not afford to buy a new appliance and given your track record did not want to wait and see if I actually get reimbursed and the fact is that I still have no refrigerator.
At this point Lori stated that she would request that it be reviewed again and that she promised that someone would call me back. I received no such call. When I called back to again (February 20th) voice my displeasure
I was then told that they were going to grant my request and that the service department would be in contact with me within 24-48 hours to let me know of the dealer and an approximation of when I would receive a new appliance. I again never received a phone call.
February 24th I called numerous times to speak with Laquinta, I was transferred to many people (on my request to speak with managers) I ended up speaking with Calvin.
At some point I was told that they were not able to reach the dealer, they had the wrong dealer information, I did give them the correct dealer information and I was told that again someone would call me back and again I received no phone call. February 25th I finally heard from the dealer and they explained that they did receive a phone call from your company and that I will not have to wait 3-4 days before the dealer receives it then it will come to me. I again made phone calls to your company to voice my extreme displeasure.
I am a family of 5 with a 5 year old that has not been able to have a proper meal in 24 days. I have spent every dime that we have to try to provide some sort of nourishment for my family. We are now out of money and patience. I have never made a complaint against any company until now, nor have I ever asked for anything that I do not deserve. But I feel that we should be compensated for 24 days of the aggravation and stress that this has placed on my family. My son has gone to school and told his teachers that he did not eat and that we have no refrigerator and I had to explain the situation to the school and thank goodness that they did not call the Department of children and families on us. Myself and my husband for the past few days have had to go without so that I could provide for the children. I am seriously considering contacting a state agency to help with proceeding with this matter further. I will also send a copy of this letter to the Better Business Bureau, Goodhouskeeping seal of approval and my local news consumer report. At this point receiving a new refrigerator is no longer good enough. I am EXTREMELY disappointed with your company and the results that have been handed to me. It is now February 24th and I have no Idea when I will have an appliance or any way to fill it. It will now take a lot to recoup all of the money that we have put out. I at least expect a phone call to confirm that you have received this and what your company at this point can do to assist me. I would like to know when I expect to have a refrigerator in my home.

Sincerely,

Lisa
     
Read 4 RepliesAdd reply

User Replies:

Hugh_Jorgen on 2008-02-27:
It sounds like for a three year old appliance they are being pretty generous in offering you a new one or a full refund.
Slimjim on 2008-02-27:
I'm curious as to whether that refrig was delivered boxed or not. I think it's much more likely that Hallocks took back a dead-on-arrival unit, had it fixed, then sent it back out in the field. Hugh's right, they are being very generous in offering compensation on a 3 year old product, possibly because of this astigmatism going on with its questionable past.
jjop on 2008-02-27:
I think the reason for being generous is because they know they are in trouble!
qualityappliance on 2008-02-28:
It sounds as though it was a sealed system problem that may be covered under extended warranty, that is why they are offering a replacement.

The real problem is with Sears/A&E inept service people that should have been able to repair the unit on the first or second visit if they knew what they were doing. ha ha
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Beware - Frigidaire Gallery Refrigerator
Posted by on
Rating: 1/51
Purchased this fridge on March 15, 2012...took delivery a week or two later. It is a beautiful fridge which does not leave fingerprints on the front except on the handles. The counter depth is nice. However, the fridge stopped cooling properly on Septmber 5th, not quite to the 6 months mark. The thermostat and possibly the compressor both failed. Fortunately, still under warranty. Unfortunately, Frigidaire does not contract with the larger easier to get appointments and faster repair companies. I live in a large metro area and had 4 choices. Two of which are several counties away from me. So now 11 days after the repairman was finally able to come to diagnose, they are waiting on parts and I am now 13 days into no fridge and taking my family out for all meals. First visit they diagnosed a problem with the fan and thermostat?. Took them 7 days to get those parts!. They arrived to install them, then realized there is also an issue with the door closing sensor.. Now waiting on parts to fix that,. I also bought the matching dishwasher, hopefully not the same issues?. I would recommend you purchase an extended warranty, which I will, but through a third party sufficiently able to provide proper service in your area?. Most annoyed that my Kenmore/Whirlpool fridge this replaced never once had an issue in the 11 years I used it;. It was just no longer a good fit in the remodeled kitchen/. Also, funniest thing...when I tried to put this same review on the Frigidaire website, it sent me a link by email to click to confirm my review for posting...only the link is invalid. Too funny! You got to wonder if I tried again and this time rated it 5 stars instead of 1, if it would magically work.
     
Read 2 RepliesAdd reply

User Replies:

jenlynnj on 2012-09-20:
So on 9/17 the tech realizes there is a third problem with the fridge and he needs to order another part. I asked him to try to get it overnighted and he said he would order it that day (if it wasn't too late) or the next morning if necessary, but that he should be able to get it shipped next day. On 9/18, I receive a patent email (similar to Mr. Polk's above) from another rep at Electrolux in response to my online review on their site. I immediately respond providing the information requested and await a call. I hear nothing else so I call the the service company on 9/19 to ask when they expect the part so I have an idea on service...hoping it would be 9/20, only to learn that no parts had been ordered and that the tech was waiting for the Electrolux techs to call him for guidance. They also advised me that the Electrolux rep had contacted them for an udpate and they told them they were waiting on help from Electrolux. I sent another email to the Electrolux rep asking for resolution. I receive one response advising that they were waiting on the service company to tell them what parts were needed, and that Electrolux would call the service company later in the afternoon, get the order, and expedite it. Helpful only if the service tech knows what to order, but at least helpful. Heard nothing more. Called the service company 9/20 and was advised more parts had been ordered and that they were expected on 9/24?!?!?!?! I don't know in what world that is expedited. So current best case scenario is repair sometime mid to late next week. Seriously....three weeks into this? I have forwarded everything on to Mr. Polk as he requested above, maybe he will be able to get this resolved. A few days I can understand, but before you buy their products imagine ending up having to feed your family boxed foods or eating out for weeks at a time. It's exhausting financially and otherwise. One last thing....through the weeks of this, not one call has been made to me. I have not received one call either from the warranty service company Frigidaire engaged or Frigidaire. I'm convinced no parts would be ordered or service appointments made if I didn't call consistently to move it along.
HonestForSure on 2012-09-27:
I'm sorry for your troubles. There's no way this should happen at 6 months. You may have a legitimate claim of a lemon. Small claims court?Otherwise, your "recommendation" of an extended warranty is self-defeating. Year 1 has ZERO to do with an ext. warranty. Plus, the service administrators use a smaller pool of lower "cost" service providers - so you are not guaranteed fast service and parts are ordered on the same basis - the cheapest - these may take just as long to get.
Close commentsAdd reply
Frigidaire hold on the market is a crime
Posted by on
Just wanted to let everyone at Frigidaire know that they should feel ashamed that they produce and sell such faulty products as my Frigidaire refrigerator Model # FRS6HR5JWO. It comes as no surprise that it barely lasted beyond it’s one year warranty for parts. Keeping things cold is not the problem. Yet the ice box continuously slides away from the contacts making only crushed ice. Then the deli drawer guides cracked out so the drawer falls to the floor when pulled more than a third of the way out. Then the other day, one of the adjustable door shelf clips broke off.

My wife was so proud to finally have a brand new refrigerator after 18 years of marriage. We had two hand-me-downs prior to this one that gave us far superior service before being retired. I feel cheated that I listened to the hype over your products. It’s a mistake I will never make again. This poor excuse for a refrigerator is proof that Frigidaire cares more about making a quick buck than well engineered products and happy customers. Don’t even get me started on the Frigidaire ATF7000 series washer and dryer set that didn’t even make it two years before I took those money pits to the landfill. I can only hope that someone who cares about their hard earned money will read this and buy from someone else… anyone else.

Their response:

Thank you for contacting Frigidaire.

We regret that you are unhappy with your appliances. Frigidaire uses some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy.

Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction.

Quality tests are continually conducted to provide the consumer with the best appliance possible in the industry. Each consumer may choose from a wide variety of appliances, each built to provide a quality product and various features to best suit their needs.

While we cannot implement all suggestions, all the information that we receive from our consumers is given to our design engineers. Only through feedback can we improve the quality, service and dependability of our product.

We appreciate the time you took to write in regarding your appliance and we will continue to use your comments to improve the look, performance, and quality of our appliances in the future.

Regards, Ms. ******

Which is Figidaire's way of saying:

From all of us at Frigidaire, We are too busy cranking out inferior products, that occasional really crappy products make it through our detectors. We have decided that in no way would we actually try and keep you as a valued customer (we are doing just fine tricking the masses into buying our products). We at Frigidaire have decided that your replacements parts will cost just over $100 dollars with shipping.

Note that's just for the deli drawer guides, and a removable door tray alone that are now worth 21% the value of the original price???????

Are they insane? It’s not like I'm replacing the outer shell, or the compressor, or even something as sophisticated as the ice maker. No we are talking about maybe $2.00 of injected molded plastic. An incredibly brittle plastic that apparently is the best that their engineers can come up with. I’m guessing there was a huge backslide in technology at Frigidaire. Polymers of this nature are found all over the world in much higher quality.

It is obvious that the appliances of our parents generation are no longer the focus of Frigidaire. It is the mass produced landfill fodder of poor quality products that every few years you’ll need to replace that is their focus. And to top it off they want the consumer to swallow that they care about the environment with energy star stickers.

If just one person reads this and changes their mind in buying a Frigidaire appliance then it was worth my time to write this out. If by some strange alignment of the cosmos, ten or twenty potential customers read this, and are detoured. Then I will feel as if I have done to Frigidaire what they have done to me. Taken good money away and thrown it out the window.
     
Read 6 RepliesAdd reply

User Replies:

madconsumer on 2011-07-10:
great review.

very helpful!!
trmn8r on 2011-07-10:
Yep, sounds like a real nightmare. I have a 16 year old GE fridge that has performed perfectly. From what I hear the recent ones are to be avoided.

It will be interesting to see if there is a return to quality, or if we remain stuck in this morass for many years.
Old Timer on 2011-07-10:
Enjoyed your review, very helpful!
Venice09 on 2011-07-10:
This is a perfect review. It covers everything. I've been on a 10-year mission to get people to believe this, and they are finally starting to come around.

It's not just Frigidaire. I think all of this is finally starting to catch up to the entire appliance industry. People are starting to revolt.

Thank you for posting this. If you peruse this site, you will see that you are not alone. Hopefully, things will turn around in the future, but I still don't see it happening anytime soon.
c nugent on 2012-07-04:
I have had the same experience!!!! I have purcased a Frigidaire refrigerator which was supposseed to have a 14 year life span and after 6 years compresser or freon leak in the line is present called Frigidaire and was told nothing could be done so do they really expect people to buy there products when they lat for less than half the life expectancy. I will never purchase another product from Frigidaire again it.
Nanawendy on 2012-07-30:
OMG! I just bought a frigidair refrigerator. I really hope that all the issues are flukes. I myself have had several different brands of refridgerators and have had some problems with them. The fan on a ken more stopped which caused the refrigerator to not cool and I had a GE that the defrost heater went out which also caused the refrigerator to not cool. I was however, able to purchase these parts and replace them myself. I think you get bad products everywhere. Hopefully my frigidair will be OK. I'll let you know. With luck it will be years from now!
Close commentsAdd reply
Noisy Refrigerator
Posted by on
I have exactly the same problem. My Frigidaire refrigerator is so noisy that I have to turn the TV up to hear it when the fridge is running, which is often. I hear it in every room of the house and my nerves are shot. I can't relax in the kitchen where I like to sit and drink my coffee or eat meals. I called the Frigidaire dealer to have it checked it and was told it was normal and working properly. I have never had a fridge that was this noisy.

It has been the same loudness since the day I got it. I've put up with a it a long time and it is driving me crazy.
     
Read 5 RepliesAdd reply

User Replies:

Vinnie11 on 2011-06-23:
Is your fridge level? Put a loose egg on the shelf and see if it stays put. It may be something as simple as that.
Anonymous on 2011-06-23:
There are several reasons a fridge may become noisy. The most common culprits are the circulating fan, condensor, defrosting timer, or a loose drain pan. What you don't want it to be is the compressor, if it is, the fridge is most likely toast.

Here's a good reference site that may help pinpoint the source of the noise and offer a solution.
http://www.repairclinic.com/Refrigerator-Troubleshooting?red=#itsnoisy
Chris Polk on 2011-06-27:
I apologize for the inconvenience and concerns this refrigerator unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Chris.Polk@Electrolux.com
Pat on 2011-07-07:
Remodeled kitchen three years ago and included all Frigidaire Professional Series and Electrolux Icon Appliances. The double wall ovens and six-burner cook top are fab! The freezer is perfect. The refigerator is nothing but trouble. The temperature went up to 55 F within the first month. How silly of me to accept the service guy's explanation that it was just on the normal defrost cycle. Now that it is out of warranty, the local repair man and I are old friends, and he even knows my dog because he is here at least once a month. Today he told me I should just takle it to The Dump! The new refrigerator model neither matches the twin freezer in height nor handle. I am looking at new construction and a new brand.
Heypaula on 2012-06-24:
I purchased a Frigidaire refrigerator from a local store and returned it because of awful running noise. Could not even hear TV. Repurchased a KENMORE on line from Sears. Surpise !... it was THE SAME ONE. I have limited space and choices. What happened to quality?? Now I have fight with them.
Close commentsAdd reply
Never, Ever Buy a Frigidaire Product!
Posted by on
If I had only known that Frigidaire does not care about their customers, I would have never bought one of their inferior products.

My journey began when I bought a refrigerator from BrandSmart in August. From the moment I bought it, there was a loud humming noise that continued to get louder. A service technician came out in November and said that the compressor was bad and ordered a new one. After three weeks, he came back out to install the compressor. Two days later, the refrigerator started defrosting my food and spoiled over $300 worth of food (Frigidaire's customer service people informed me that their contract stated that they would not replace spoiled food). The service technician came out and repaired the compressor problem the next day. Nine days later, the food was not freezing properly and the repairman was out again. A month later, the repairman is back out to take care of clicking noise and food is defrosting again. The repairman put freon in and it again cooled. The next week, the food defrosted again. The repair company deemed it unrepairable and sent Frigidaire an invoice stating that needed to be replaced. When I called to find out where I stood, customer service said that they didn't have the appropriate information from the repair company. After numerous conversations with the repair company and after they faxed the information that was needed, I was told by the repair company to call customer service and they would rush approval through so that I could get a new refrigerator. When I called customer no-service, I was told that I would have to have a second opinion before they would consider replacing it. One repair service would not come on my side of town and the other one couldn't get here for a week!

As of today, I have been without a refrigerator for 4 days, and I have an idea that they will want to replace the compressor (again) once they finally get out here. I will never feel comfortable putting food in the refrigerator, even after the repair. Frigidaire's customer service is terrible and I, like others have noted, was given the runaround constantly when trying to go above the customer service representative.

I will never buy another Frigidaire. Bad customer service and cheaply made appliances are not worth the price that I paid. I hope that by posting this review that others will read it and think before purchasing these really, really bad appliances.
     
Read 4 RepliesAdd reply

User Replies:

qualityappliance on 2010-02-06:
It sounds like your biggest problem is with the service company that can't seem to perform the repair correctly.
poesy on 2010-06-06:
http://www.youtube.com/watch?v=Jvs4v1gk1ak

GE refrigerators are fire hazards.
saxet on 2011-05-04:
WE'VE CERTAINLY LEARNED A LESSON ON BUYING F'DAIRE Poorly made, IN MEXICO, SUPERVISORS-rude, the whole company sucks pond water.
lynae slater on 2014-05-22:
Wow! I wish i would of check out reviews, before i bought a frigadaire frig. Me too 5 months and going to get the same run around. Cant really afford to buy a different brand id be better off in dedt with a better company. I don't know why they get away with this. Very very stressful and totally let down. Shame on you frigadaire. What do you have to say for your self????????? Thats what i figured. One day you put your self under the bus.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Door Handle Is Trash
Posted by on
Rating: 1/51
Frigidaire refrigerator model FFHT1826LW4. Bought this fridge new for an apartment. The lower (fresh food) door handle broke after 8 months. replaced it with a new handle which broke in the same place after 7 months.

This is an obvious design deficiency. The place where the handle breaks is thin plastic less than 3/8 thick. New handles cost almost $38.00. Frigidaire/Electrolux needs to redesign these handles and go back to metal instead of cheap plastic.

The elderly lady in the apartment lost her balance when the last handle broke and could have suffered a bad fall. I intend to report this to Consumer Safety Commission.
     
Read 5 RepliesAdd reply

User Replies:

MARY on 2012-09-21:
WE BOUGHT A BRAND NEW FGHB2844, last Nov. 2011, we didn't have it 6 wks. and the ice maker broke, we called the factory, but could never get a local Frigidaire service people to answer there messages, the factory supposedly send the part to this appliance service rep., and it has been 10months and still is not fixed, we heard through the grapevine, that this year of fridge has a faulty ice maker, so the service man won't come out and fix it what should we do.
Anon in Ohio on 2013-01-14:
Found this review while googling for a door handle. Same exact model...Same exact problem! Fridge is over a year old and the lower door handle broke off. Definitely not an isolated incident. I am trying to find a replacement handle but they insist on selling the set of BOTH door handles. Ridiculous!
al burns on 2013-07-26:
Same problem with the door handle. broke in less than three months. warranty repair was prompt and courteous, however I think that there is more to the problem than the flimsy plastic handle. The seal around the lower door has twice the magnetism of the freezer door so you have to reef on it. Called the repair guys at the place I bought it from to see if the replacement handle was covered and got a very vague answer. Told them my theory and got a very strong vibe that they would be happy to replace broken handles until the original warranty ran out.
DebG on 2013-08-09:
Just FYI we weren't sure what to do when same thing happened less than 1 yr. Went back to retail store who said they can't do anything and waste of time to contact Frigidaire. So, went to repair shops who said they can't get the part but know it is a known issue. Finally found one who made us pay $40 in advance to get one on order if they can even get it. In meantime I sent email to Frigidaire and they are now going to send us one. They were very nice and courteous. Only issue will be when it snaps again...:(
AL BURNS on 2013-08-15:
NOTICED THAT THEY MAKE A STAINLESS HANDLE SET THAT GOES FOR $100 DO YOU THINK THAT FRIGIDAIRE HAVE AN ULTERIOR MOTIVE?AS A NOTE, I'VE REPLACED ABOUT 7 SPIGOTS ON A PHILLIPS WATER COOLER IN THE LAST FOUR YEARS, THEY SNAP EVEN IF YOU BABY THEM.GUESS THERE'S MONEY TO BE MADE REPLACING DEFECTIVE PARTS!
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Never Buy A Frigidaire product
Posted by on
Rating: 1/51
AUGUSTA, GEORGIA -- Since we purchased this refrigerator in Dec. 2010, it has been problematic. The produce in the drawers would freeze solid. The temperature in the freezer would fluctuate on its own. We have had service call after service call. Each time they fix the freezing issue in one area, the freezing starts in another. My vegetables look like ice pops. Finally, after about 6 interventions with the drawers, the freezing stopped there and now the top area where I keep my milk is freezing. When I call the company, or repair service, the issue always seems to be my fault. Well, you went on vacation and weren't opening the door, so your milk froze. Your vegetables are in plastic bags, so they froze. I am not a physicist, but the temperature has to be below 32 degrees for something to freeze whether in a plastic bag or whether I am home. They will not replace the item since they consider each area of freezing a different problem. If the drawer freezes and they fix it, it's considered resolved even if the freezing moves to another area. I have written the CEO and e-mailed to no avail.
     
Read 3 RepliesAdd reply

User Replies:

CPolk on 2012-08-03:

I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America

tm on 2012-08-18:
I feel for you my Frigidaire appliances have all been a headache from day one I will never buy Frigidaire again..
j on 2012-08-21:
House we bought had a set of new Frigidaire gallery appliances, so far dishwasher and fridge have been nothing but problems. Double oven is nice, microwave is so/so like my GE Spacemaker more. Good luck with your fridge.
Close commentsAdd reply
Frigidaire "twin" refrigerator is a disaster, and I cannot even just replace the unit!
Posted by on
I remodeled the entire kitchen three years ago and went with all Frigidaire Professional Series and Electrolux Icon Appliances. The twin freezer and refrigerator get rave reviews when guests walk into my kitchen. They look so wonderful with custom cabinets above and on both sides. The six-burner range top and double wall overs are fab!

The twin freezer is very cool. The matching refrigerator is big trouble. The temp went up to 55F in there during the first month. How silly of me to accept the service guy's explanation that it was just on its 24hr. defrost cycle! We have never seen the temp register below 40. The local repairman is here so often, he has become great friends with our watch dog. It will freeze up, but it never gets cold enough. Today the repairman told me we should just take it to The Dump! I would if it were that easy. The freezer is perfect and shows every sign of lasting 20 years! I can't buy another refrigerator to match. The new model is six inches taller, the handle is different cannot not be replaced with the old one.

Now I am looking at new construction and a new brand.
     
Read 6 RepliesAdd reply

User Replies:

Venice09 on 2011-07-08:
Considering the inconsistent quality of today's appliances, I would never build a kitchen around them. Sure, custom kitchens look beautiful, but as you found out, it can be difficult to find replacement appliances. Sorry you have to start over. I hope you don't get another lemon.
Nohandle on 2011-07-08:
I did a kitchen "update" some 7 or 8 years ago and I had a time replacing a built in oven and even then cabinet adjustments had to be made. It really is difficult sometimes to find a new appliance that fits that particular spot. Nothing is more beautiful than a custom kitchen but after my minor episode decided I never wanted a part of some of the brand new kitchen looks. I've even found myself at friend's new homes wondering when that appliance gave up the ghost what they would do.

Thanks for your warning. No matter the brand I expect you've saved many people a great deal of money.
Anonymous on 2011-07-08:
"built in" can leave you in a terrible position if things go wrong. Sub-zero / Wolf have been manufacturing for built in well before it came in to vogue - thus have always kept things simple and supported even their oldest products.
Quality and historical parts availability are the reason I cut into my Corian kitchen island to install a small indoor grill.
Slimjim on 2011-07-08:
That's a shame, and typical Frigidaire customer satisfaction. All the other built-in manufacturers stay consistent with industry standards on dimensions.
As far as brands, that mode;l was unique to a fault, maybe something a bit more common place may be better. We have a GE Monogram working on 10 years. It's had some minor issues but the main system has always been solid. Sub-Zero is the best, but they really have gone crazy in price now.
CPolk on 2011-07-12:
Thank you in advance for allowing Electrolux to assist you in this matter.

I apologize for the inconvenience and concerns this unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
trmn8r on 2011-07-12:
I hope Chris can assist you, or at least send someone to help you extract this unit from your house and haul it to the curb.
Close commentsAdd reply
Frost Problems From The Beginning
Posted by on
KATY, TEXAS -- I purchased a brand new Frigidaire side by side refrigerator for around $1000 at Lowes. When it got home it immediately started making a loud groaning sound. We ignored it to see if anything changed.

Within a week our freezer started to freeze over where the ice maker connected to the door. The service man said the connection wasn't good and the flap needed to be replaced. They sent a new flap and a repair technician came out to install it. Then the problem came back, so I called the Electrolux company again to get it fixed. The repair man came out again and said our door was the connection problem and needed to order a new one. When he came out the third time with a new door, I finally mentioned the groaning sound (since it was still happening); and the technician said it was the freon in the fridge and it was because we bought a cheap fridge that doesn't have good insulation. I'm sorry, but $1000 is not cheap.

But the frost came back and started to get even worse. The frost started to completely freeze over on the top and bottom of the ice maker, and blocked up the dispenser. No ice would come through, unless it was shredded to nearly nothing. When our door started having problems opening due to the insane amount of frost on it, I called again. The Electrolux company was rude and inconsiderate. They said their committee was still reviewing my complaint (months later) and even at the best would only be able to send me another refrigerator identical to this one; but at that time I wanted my money back and not a Frigidaire.

I went to Lowes and explained the whole situation. They were nice and felt sorry for my situation and were instrumental in getting me any help to fix this problem. They refunded me for the full amount of the fridge and let me pick a new fridge out. My recommendation to Lowes is to stop carrying this brand. If it wasn't for Lowes and their understanding I would still be fighting with the Electrolux people.

Long story short...stay away from this brand!!!
     
Read 1 RepliesAdd reply

User Replies:

Chris Polk on 2008-09-18:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
Close commentsAdd reply
Piece of Junk!
Posted by on
ALEXANDRIA, LOUISIANA -- Our refrigerator was not staying cool. After about 2-3 days of troubleshooting according to the manual we decided to call the Customer Service line for Frigidaire. First of all, I was at work, not at home and after not having a refrigerator for three days, was not in a good mood. The man kept telling me, in his broken accent, that he could help me fix it, "if you will step in front of your refrigerator ma'am". I told him that I was at work and not in front of my refrigerator. He said "if you will ask someone else to step in front of your refrigerator, I will give you the directions". HELLO? I told him 3 times that I was no where near my refrigerator and was at work, that I had already done the troubleshooting in the book and that I did not want to troubleshoot it over the phone, to please send someone out.

He told me that he was trained and could help me fix it. I told him that if he had some magical formula to help me fix it, then why was it not published in my user manual? After being on hold for fourteen minutes (yes, I kept track) he came back and finally gave me the name of an authorized service provider in our area. Well after 6 attempted repairs from September 7, 2007 to October 17, 2007, my refrigerator is still not fixed.

It has been 48 days!!!! They will not replace it and told me to get a second opinion! I have not eaten fresh food in 48 days!! My child has not had food for school or milk. I thought I was being very patient letting the tech try to find the problem. He replaced the defrost timer and compressor. Yesterday he told me that it must have an internal freon leak and my ice machine does not work. I am not dealing with this company's customer service anymore!

I actually filed a claim in small claims court to get a refund of my monies back, plus aggravation, mental anguish, inconvenience -- you name it! Please review products before buying them and NEVER purchase a Frigidaire/Electrolux product.

10-23-07 Updating my post. I went to Lowes to buy a new refrigerator. I was going to buy a new one and just file a small claim to get my money back from Frigidaire. When I told me woeful story to the salesperson, he put me in touch with his manager. I just got off of the phone with her. Not only is Lowes refunding the full purchase price of this refrigerator, they are also going to pick up the old one free. I could not believe it! Normally, Lowes does not do this kind of thing, you have to bring the product back within 30 days. I also learned, from the manager, that Lowes quit selling this model refrigerator because of the enormous problems it has had and the consumer complaints about it. So, thank you Lowes for your wonderful customer service, you have my business!
     
Read 8 RepliesAdd reply

User Replies:

Anonymous on 2007-10-18:
Compressor and a defrost timer?

Sounds like the technician was guessing.Is it under warranty?
If not, I advise junking the refer,and buying a different brand.
Anonymous on 2007-10-18:
Yeah, that sounds reasonable steve.
Anonymous on 2007-10-18:
I just don't get how a tech can do a huge job like a compressor,and then say that there is a freon leak.
If there is a leak the technician is at fault.
Ising on 2007-10-19:
Yes, it is under warranty. But the tech wants to take it to his shop now and take it apart. I asked him long it would take, he said maybe 2 weeks and it won't guarantee that it will work. Well, I can't wait another two weeks and like he said, that might not even work. He won't certify to the company that it is a dud. I am almost 2 months without a fridge and have had enough. I am going to go buy a new one tonight and just file a small claim in our local court to get some or all of my money back. Thanks for the advice.
Anonymous on 2007-10-19:
This so called tech doesn't know what he's doing.To have a refrigerator in your shop for two weeks,and then say there is no guarantee it will work is just insane.

Good luck,and don't give up with these dorks
Ising on 2007-10-23:
Lowes called a tech to come out and look at my refrigerator, the man said it is not repairable and that model had many problems. Even though I have had my refrigerator for almost 11 months now, the manager at Lowes is giving me a full refund for the refrigerator and picking it up. Thank you Lowes.
Anonymous on 2007-10-23:
Good to hear Lowes is going to take care of you.
Geraldine on 2013-06-27:
We just bought a full size Frigidaire fridge on Dec. 1/12 and paid over $1400. (not to mention we bought a full size freezer and a double oven too with the same line) On June 25th at 2:30am the fridge alarm went off and the temp was 58F!! We reset it, woke up at 5am and it was warmer!! We tried 3 times that day, and it did not cool off, it just got warmer. I had to pack up my full fridge of food in to 4 coolers. I later blogged and found someone else who had the same model FPRH19D7LF and same problem. He too found the compressor was a piece of crap. The furniture store here in BC, Canada offered their staff fridge as a replacement, until we can get someone to take a look at it on July 2nd/13!! Doesn't mean it will get looked at. I want a new Fridge! Dam it anyway, we have full warranty and extra warranty and they will not replace it yet unless it needs to be! I'm so pissed off! I will never buy them again if I don't get a new fridge!
Close commentsAdd reply
Top of Page | Next Page >