JUPITER -- I own several properties. Have 2 Frigidaire “Gallery” Refrigerators. The one I am complaining about is model DGUS2645LF4 Serial Number 4941904444 is in my home. I was sitting in my home living room when it appeared from the noise in the kitchen that the dishwasher started on its own?? When I went into the kitchen to investigate, I found water pouring out of the refrigerator water spout onto my floor. Had I not been home, the rate of flow out of that spout would have flooded my entire house in a just a few hours.
I tried to click the level that releases water out of the spout and the water would stop for about 10 seconds, then restart pouring out again on its own. This behavior clearly indicated the circuit board in the refrigerator had failed to detect whether the level causing water to be dispensed was pushed or not.
I buy ice instead of using the poor quality refrigerator generated ice so the ice bin was empty. When I switched to ice cube mode, the ice dispenser also repeatedly made noise trying to dispense ice that was not in the bin. This setting change at least gave me time to pull out the refrigerator and cut off the water to stop it from flooding my house. After cutting off the water, I went back to the dispense water setting, so the ice cube dispensing noise would stop.
At that point there was no further noise or water (because I cut off the water). However, the light stayed on the dispensing unit on the front of the refrigerator and could not be turned off. Again all of these factors indicated the controlling circuit board had failed. So, if you want a refrigerator that floods your house when it fails, Frigidaire is a great choice. I have no idea what moron designed this board or how many Frigidaire models use this circuit board.
I will advertise this on my personal Facebook page as well as my business page (to call attention... - to practice of calling public attention to one's product). CAN I HAVE EVERYONE COPY AND PASTE THIS TO FRIGIDAIRE Facebook page - so Frigidaire thinks it's alright to take bad reviews down and delete the person who posted? We will make sure this review gets around cyber until something or someone calls this lady!
In August 2012 I bought a Frigidaire model # FPHN2899LF6 Serial# 4A22709539 paid $3000.00. Since that time it has failed 6+ times. I purchased an extended service (that is now expired). Had a service guy come out this weekend and was told there is a leak and it's internal. On top of it being internal it's a sealed unit and this has probably been the problem from the start. Refrigerator works fine for now until the rest of the Freon leaks out. Freezer is cold but not freezing. Called Frigidaire and explained to them what was going on and their response was "we stood by our agreement" (one year) and I was pretty much on my own...
After more complaining with them on the phone, agent Shawntel made an offer. She would give me 50% off on parts needed to fix the problem but I would have to pay for service. I thought this unacceptable as this is a sealed unit. I asked to speak to her supervisor. She put me on hold, came back and said her supervisor was busy and that she (Jennifer **) would call me back in 1 or 2 days. I asked if this was normal and she told me yes. (Wow) All I can say is DON'T BUY A FRIGIDAIRE. Go to a company that will stand by their product no matter what! Maytag here I come.
You see Mr. Shaw, I've done all I could do with making phone calls to Frigidaire. I even got a response from Melinda (on Facebook) asking me for all the invoices and that they would review them. She never gave me a fax number or an e-mail to send. I know you can pull my information from serial number. I would hope that you would have SOMEONE FROM YOUR OFFICE CALL ME SO THAT I CAN EXPLAIN WHAT'S BEEN GOING ON AND DO something about it!
This is by far the worst product I ever purchased. I bought six refrigerators in the last 6 years all with ice makers. This purchase for my summer home, DGHF2360PF2a, side by side new style combo, the ice maker leaked from the day we plugged it in. I contacted the company and within 10 months it has been serviced 4 times. The 5th time will be in a few days.
Their product is so bad, they extended the parts and labor for another 6 months free of charge. But actually, the whole refrigerator should be replaced. This will never stop. It is a flaw in this model. DO NOT BUY FRIGIDAIRE. They have the worst customer service. How about the supervisor was toooo busy to talk. Scott will get back to me in 48 hours. BEWARE, THEY ARE SO BAD.
SEA CLIFF -- My wife and I recently purchased a new home, and the deal included relatively new kitchen appliances. Unfortunately, our Frigidaire refrigerator was of such bad quality, and our experience with the company was so poor, we felt obligated to document what we've encountered in hopes of informing others to avoid the brand. Our refrigerator was in reasonable shape upon moving into the house. Within 1 year of normal use by a family of 4, the plastic inside and outside the unit started showing fractures. Finally, random pieces of plastic, and then whole sections of shelves began breaking off.
We called Frigidaire, who informed us the unit had been purchased by the original owner in 2010, so none of what we experienced was under warranty -- We were informed that the replacement price for a SINGLE SHELF was $60! Amazingly, they refused to cover the near-total deterioration of most of the plastic shelving in the unit under any sort of "manufacturing defect" agreement. Instead, we'd be required to pay hundreds of dollars to replace the plastic shelves & moldings out of our own pocket.
Frigidaire: The right call would've been to stand by your products by offering an apology and replacement shelves, if not for free, then at a reasonable price. You've left a very bad taste in our mouths, and have certainly lost our trust and business.
I purchased a Frigidaire Refrigerator from Lowe's and paid a little over $2,000 for what was supposed to be a good, reliable product. After 1 year, the compressor went out and started making an extremely loud noise which could be heard from the opposite side of a 1800 square foot house. I contacted Frigidaire and they informed me they could not do anything because I was 10 days over my annual purchase date. I was then informed I would have to purchase an extended warranty plan as their plan only covers out to one year.
I had to purchase an extended warranty for them to take care of the loud noise. Then they informed me the earliest they could have someone come out to come fix the issue was 5 days out. I asked the customer service tech if there was any way I could get an earlier date and he said no. He informed me my situation was not an emergency situation so it does not require expedited service.
Needless to say, I will never buy another Frigidaire product as long as I live just because of their poor customer service and lack of professionalism/courtesy!!! Very disappointed, especially when paying over $2000 for their product. You are definitely not paying for their customer service. Social media here I come!!!!
CALIFORNIA -- I will never buy another Frigidaire product again. We bought a brand new refrigerator and had problems with it from day one. They sent out repair techs and all and with continued issues refused to do anything on this brand new appliance. Horrible customer service and again will never buy again!!!
NASSAU, NEW YORK -- This refrigerator is the worst!!! The freezer temperature goes up as the freezer drawer does not close properly. This began within a year of purchase and the freezer is not heavily used. We are family of 2. I have lost so much food, have paid for technicians to come, and Frigidaire customer service is useless. I am buying a new refrigerator and tossing this one after only 3 years. Frigidaire is a waste of money!!
FORT WALTON BEACH, FLORIDA -- Beyond furious with the customer service received at extended service agreement department. We currently have no working refrigerator for over a week now because the third Frigidaire certified technician that was sent to our house (under contract with extended service agreement department) for a leak in our refrigerator, actually broke the refrigerator. He admits to "pulling a piece of ice off of the coil and letting out all of the Freon." Although he didn't tell us he did this. He just closed the fridge and left our house, saying that someone would call us.
It wasn't until we went to make breakfast for our kids the next day that we noticed the fridge was HOT inside and all the food had to be thrown away. We have been fighting with Electrolux for 3 weeks to get this repaired and one of their certified repair companies actually broke the refrigerator beyond repair. For the first 2 weeks, at least we had a fridge, it just leaked. Now we do not have a usable refrigerator at all and are living out of coolers.
Since there are no service technicians in our area that are able to perform the repair, as evidenced by 3 coming out and then informing Electrolux that they cannot perform repairs on a "sealed system," supervisor, Stacy (extension **) at Electrolux said that she was going to put in for a replacement for us. This was a week ago. She assured me that she would call me as soon as she received the fax from the technician that broke our refrigerator. I never received a call so I called her and after being on hold for over 20 minutes, I got a representative that took my name and number and assured me that Stacy would call me back.
She never did. I called again every day for 5 days and was on hold for over 20 minutes again and same result. Messages were taken but no calls were returned. Today I called and have been on hold for 53 minutes. Someone is trying to reach another supervisor for me to speak with since Stacy isn't interested in returning my calls. The representative that is currently trying to find me someone in charge to speak with, said that my refrigerator cannot be replaced because the technician that broke it claims that it CAN be fixed but that his company CANNOT perform the repair.
She also told me that Stacy never put in for the replacement so we've been sitting here with no refrigerator, expecting that a replacement has been ordered, but in reality, nothing has been done and nobody has informed us that Electrolux has done NOTHING. Bottom line, I have 2 toddlers at home and I have NO REFRIGERATOR FOR MILK OR FOOD AT ALL. I told the representative that if someone CAN fix it, I need it fixed immediately. If nobody can fix it (which seems to be what everyone says AFTER we wait a week for each new company to come look at it) then I would like it replaced IMMEDIATELY.
This is absolutely ludicrous that NOBODY will speak with me or correct the problem. I am FURIOUS. I have been on hold for over 1 hour and 9 minutes, as I type this message... still no resolution and I am not hopeful there will be one any time soon. After 1 hour and 17 minutes, the representative trying to find me a supervisor finally decided that she would process the replacement herself and that someone from their "back office" will be in touch with me in 7-10 business days to let me know what the next step will be. I will NEVER EVER, EVER purchase a Frigidaire or Electrolux appliance again and I will ALWAYS warn others against it by sharing my story.
I have a model FTR1817LW Frigidaire fridge. We have this at our cottage and noticed this May that there is paint bubbling that would appear from rust under it. We went out to the cottage for July long weekend and now the paint is flaking off. To add to the problem I broke the door handle.
I phoned Electrolux who owns Frigidaire and they said I only have 1-year warranty and it is expired. I asked the woman who I could barely understand what kind of poor quality workmanship this thing is made with when it rusts from the inside out? She told me she could give me a number for a repair place, but I feel it's not worth it, as the repair would be to replace the door and is probably worth half the cost of the fridge. I have read on this site and others about these fridges rusting and I am disappointed in Frigidaire's product and their customer service. I will never buy an Electrolux/Frigidaire product again.