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Frigidaire Washing Machines

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Clothes never smell clean
Posted by Blklabels on 01/17/2008
VERO BEACH, FLORIDA -- I spent a fortune on the "DELUXE" Frigidaire front loading washer and dryer. Since I have owned the washer my clothes, especially towels have a horrible musty dirty water smell. I rewash them several times and the smell never goes away. I finally contacted Frigidaire. They agreed to send a repair person to inspect the washer. The repairman walked into my laundry room took one look at my washer, (without touching the machine)and said I can tell you what the problem is by just looking at the washer.He said he gets between 7-10 complaints a week about all brands of front load washing machines and "The wet dog smell" is how he referred to the consistent problem. He said the machines all have a design flaw and water accumulates. I asked him how to solve the problem and he just laughed. He said I might be able to dilute the smell by running an empty load with just bleach every time I finish a regular load of laundry!!!

Also, I need to keep the door open to my washer and soap dispenser all the time when not in use!! Are you kidding me? After spending that kind of money on a washer....Oh, on top of that, he apologized for not being able to do more- then handed me a bill for $75.00!!!!!
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Posted by Anonymous on 2008-01-17:
Yuck! I'm very particular about the smell of my laundry. I've been looking to purchase a front-loading washer, and this really concerns me. I wonder if this is just Frigidaire, or is it a common problem among front-loaders.
Posted by Principissa on 2008-01-17:
I see complaints like this all the time, for all the brands. Which is why when I'm in the market for new machines I will not be purchasing the front loading ones. I too am very particular about the way my clothes smell. And I certainly think it is a waste of water and my time and my money to have to run a load of bleach water when I am done doing laundry.
Posted by qualityappliance on 2008-01-17:
The original cause of the smell is from using too much soap. Soap residue remains in the washer after the cycle is complete and then it builds up a dirty soap scum that supports mildew growth. You can run a lot of bleach or pool chlorine through to eliminate the mildew but you may have to change the rubber door bellows as sometimes the smell permiates the rubber. There is no design flaw with this machine or any other front load washer as sugested by the so called "repair person". It sounds like the kind of comment one would expect from A&E/Sears.
Posted by Anonymous on 2008-01-17:
Quality, I rated you best answer.
Posted by SilverWngs71 on 2008-01-17:
There is a new product on the market called Affresh. The info can be found at Affresh.com. All front load washers will have a "wet dog smell" due to the build up of soap residue in the appliance. It's like soap scum in a bath tub. Affresh helps in cleaning the interior of the tub and pump. I have heard no complaints on the product since it was introduced back in October. It's for all HE washers.
Posted by Anonymous on 2008-01-17:
We have had our front loader almost a year. We keep the door propped open with a one of those soft sweater hangers (padded.) It lets the washer dry out between loads and no smell so far. Front loaders are great for larger loads and use less water, our is much quieter and easier to load than our top loader was too. I also wash at least one load a week with bleach, maybe that helps too. Hope you can get the smell resolved, that would drive me nuts too. :(
Posted by hello dolly on 2008-01-17:
The problem is easily remedied. You use less water with each load and the washer spins at a higher rate of speed than the conventional style washer meaning that when you used to do laundry and leave the clothes sitting say overnight they were wet enough to not get musty smelling. Your new front loader does not leave the clothes wet enough to allow them to sit in the machine for any extended period of time.

Also your owners manual has instructions for maintaining the machine that includes the "cleaning" of the washer. Many of the units now have a "clean machine" function listed on the front control panel.
Posted by hello dolly on 2008-01-18:
With the fromt load machines you save many ways
- less water during each load
- higher spin speeds = shorter drying times
- larger loads = less loads
With many of the larger new front loaders (LG Tromm, Kenmore HE5, Whirlpool Duet)you can fit as many as 16 pairs of jeans or 24 bath towels in a single load. Keeping the door propped open when not in use is a easy way to allow the machine to air out. The Fridgidaire models have a redesigned "rubber boot" now to allow more water to drain out instead of getting trapped. Also items left in pockets can block the 3-5 drain holes. Good luck with your front loader I love mine.
Posted by LotsOLaundry on 2008-08-26:
Hi there. I work at Whirlpool, and I know that both Whirlpool and Maytag washers recommend a product called Affresh to help eliminate washer odor. If your washer really stinks, you might have to do three straight cycles with just an Affresh tablet in the washer in order to get rid of the odor- otherwise you just use one tablet per month to keep the odor away.

Right now they’re running a promotion on whirlpool’s website that will get you free shipping on a 3 –pack of Affresh tablets. You just enter EAF822 as the promo code and you don’t have to pay the shipping.
Posted by Anonymous on 2008-08-26:
lotsolaundry,whats the deal with the Whirlpool parts holdup?Is it because they are integrating Maytags stock into Whirlpools?
Posted by A rose is a rose on 2011-06-20:
Smae problem, washed clothes are still dirty, only my washer is a super deluxe Maytag. If I could throw this thing out the window I would. I would never, never recommend a front loader of any make or model.
Posted by Brian on 2012-02-09:
The technician in this case was correct. Most if not all manufacturers recommend keeping the door ajar when finished to allow the rubber door seal to dry properly to prevent the smell problem you describe.
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New Product, same old review
Posted by LaurieLyn on 11/24/2007
SAN ANTONIO, TEXAS -- Typically I feel I have always been lucky in picking home items/appliances. But my front loading washer, Model # ATFB6000ES Affinity series, is less then a year old, doesn't spin, doesn't drain any more. For 'no spin' it says maybe 'add more clothes', I add more clothes, Or it says maybe 'take some clothes out' (might be too full), I take clothes out. I re-balance the existing clothes inside. I re-balance over and over and over. I have the drain hose going out to a bucket in the garage, I know there isn't a 'kink' in the hose. I run the 'just spin' cycle over and over and over just to remove the existing water drop by drop. this one load has been going for 8 hours now!!!! I had a load yesterday that lasted over 12 hours for the clothes to finally have the least amount of water dripping out of them as possible because I don't want to ruin my new Frigidaire front loading Affinity dryer!!!!

The service dept. for Frigidaire is closed the entire time of the Thanksgiving holiday until next week. No addresses of centers for repair or any phone #'s listed on the internet site of Frigidaire for repairmen here or in surrounding areas of San Antonio (where we live). I am very tired, I just finished cleaning up for a large crowd of Thanksgiving guests and would be so happy if I didn't have to deal with the fact my kids have loads of clothes that must be washed before back to school on Monday.

Already had problems with my new Frigidaire Dishwasher. (Just a few weeks after I purchased it) Beware!!!!!!!
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Posted by Anonymous on 2007-11-24:
Might sound silly, but have you tried just unplugging it for a few minutes, try to reset the onboard electronics?
Posted by LaurieLyn on 2007-11-24:
Hey thanks!! Rebooting sounded good to me yesterday since my cable box needed it . I thought wouldn't it be so easy if all I needed was to reboot my washer and it would work!!! I'll let you know!!! Thanks
Posted by Anonymous on 2007-11-24:
Worth a try, I make no promises.
Posted by LaurieLyn on 2007-11-24:
Thank you for trying. I hear it beeping now. It didn't make it past 5 minutes. If you have any more ideas please let me know, I will try anything to get it working again!!! Thank you for trying, it was nice to have your insight, because I have run out of ideas. Thanks again.
Posted by DebtorBasher on 2007-11-24:
Bring back the old wringer washers, clotheslines and clothespins anyday. If the clothesline breaks, just hang a new one.
Posted by LaurieLyn on 2007-11-24:
I might have to resort to line drying. Only bad thing at this point it is raining!! Maybe a line in the garage.
Posted by qualityappliance on 2007-11-27:
there is something stuck in the drain pump sump, small sock, shoe lace, change, who knows. Sad to say, but this is not that uncommon of a problem for families with children. After you get the sump cleaned out remember to check pockets. Rubber backed rugs are also a no-no.
Good luck

Added note: Unless you get a nice service company to push a claim through this repair is NOT covered under warranty.
Posted by LaurieLyn on 2007-11-27:
You are correct with the drain pump lint basket needing cleaning but the main problem was the drain pump had gone out. I had an extended warrenty with Best Buy where I purchased it and there wasn't any charge for the cleaning or the pump replacement.. They were out today.. The manufacturer warranty had expired one week ago and the drain pump went out 3 days later. Thank goodness we saw a need for the 5 year warrenty !! Thank you. You were right about the lint trap but I won't be able to get to it in the future to clean it unless I take the whole machine apart and am able to get to the lint basket inside the drain hose. Oh yes, by the way: there were several rolled up dollars stuck inside!!Extremely clean dollars..
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An Impotent Company With a Worthless Warranty - Buyers BEWARE!!
Posted by Ldroog on 01/22/2013
CHAPEL HILL, NORTH CAROLINA -- We purchased a Frigidaire washing machine 6 months ago through HH Gregg and the motor is out. We called HH Gregg who then referred us to Frigidaire since it is still within warranty. Frigidaire gave us the names of three third party service companies since they don't perform their own service. We called and no one was available for 5-8 days.

We went with the 5 days instead of 8 and when the representative called to perform service on the 4th day (yes, one day earlier than scheduled) and were not able to get a hold of us, they cancelled the appointment that we scheduled!!! They can't get to us until day 6! When I called Frigidaire again to better understand the terms of the warranty and 3rd party obligation, they told me they have no control of their schedules!!! So if the 3rd party doesn't have time for 4 weeks, you are left waiting for that period folks.

I was further informed that the first visit doesn't even guarantee the repair, that often times it's a diagnostic visit only, then they order parts, then schedule a second visit!! The last straw was when I was told that the service companies prioritize appliance calls and that a refrigerator would take precedence over a washing machine..(obviously the representative has no exposure to a large athletic family of boys) When I asked to speak with a supervisor to understand under what conditions and exchange or refund would be granted, I was told the supervisor would not speak to me until I explained exactly what the issue was!!!

Resolute and unsatisfied, I tried to call HH Gregg to see if I had purchased the Premium Service contract if that would make a difference. I was informed that HH Gregg will mandate that the manufacturer repair the unit before their "Premium Service" entitlements kick in.

Don't waste your money on any Frigidaire product or the Premium Service. Both are completely useless.
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Posted by CPolk on 2013-02-14:
Hello Idroog - I apologize for the inconvenience and concerns this washer has been causing you. I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit? Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter. Please let us know if there's anything we can do in the future. At Electrolux, we stand firmly behind our products and services, and we certainly understand the value and importance of our customers. When the opportunity should arise where you are able to share your personal experience with others through one-on-one conversations, social media, or in your community, we would be most appreciate of a recommendation for our company and the Electrolux brand.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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Frigidaire Front Load Washer
Posted by Elysenoland on 09/17/2010
Boy, for $900 I'd sure expect to get a washer that didn't crap out within months. I started getting the E20 error code within 6 months of purchasing brand new. We'd pull it out and fix it, push it back....a few weeks later same thing. By the time the one year warranty was up, it was EVERY SINGLE LOAD. Frigidaire's response-please contact a local serviceman ($75 an hour, my cost!).

For $900 a year, I can afford to go have my laundry done. BOO FRIGIDAIRE! And don't even get me started on their worthless dishwashers!
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Posted by Helpful on 2010-09-17:
With all due respect, elysenoland, why didn't you contact a servicer when it first started happening or purchase an extended warranty to cover the expenses after the first year?
Posted by Venice09 on 2010-09-17:
My advice would be to buy a washer with no error codes. It may not be fancy, but it will get the job done, be less likely to break and probably last longer. It will also be less expensive. What could be better than that?
Posted by Anonymous on 2010-09-17:
Venice, I have to agree. That's why my washer and dryer are still working great after all these years. And, no extended warranty either.
Posted by Helpful on 2010-09-18:
You can purchase anything and not necessarily have a problem, but you can also run into these frustrating problems -- as many complaints on this site will attest. A wise consumer covers their self with warranty coverage for the performance they may expect.

In connection with all of this, I have a Frigidaire front load washer system that I absolutely love. I recommend them highly. And if you're looking for a good price on a set, you can currently pick up a set of 3511s for about $750 for the set!
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Truth About Front Load Washer Bellows
Posted by Reality on 09/27/2009
Front load washer bellows complaints by owners are justified. Front load door boot (bellows) are a design problem. GE and Whirlpool designed their Front load washer door bellows so the bellows did not hold water that could cause mold
and odor. Ge and Whirlpool used a different design Bellows and a Drain tube on the bottom of the bellows. Amana corp. incorporated a coating on their Front load bellows to prevent Mold and odor.

Can't figure why Frigidaire won't upgrade their Bellows to satisfy their many customers ?
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Posted by MSCANTBEWRONG on 2009-09-28:
Posted by Anonymous on 2009-09-28:
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Plastic parts in a high dollar machine, and NON Existent customer service
Posted by Rob8731 on 03/31/2006
EASTON, MARYLAND -- In June of 2004, my wife and I replaced a Maytag washer and dryer that was 14 years old. Unfortunately we purchased a Front Load Frigidaire Washer and dryer. We purchased these units at LOWES, who, at the time of purchase, GUARANTEED us "Next Day" Service. In late February of 2006 (yes, the units are NOT two years old) the two PLASTIC strut supports on the washer snapped off. This is where the nightmare begins.....

My wife contacted LOWES for our "Next Day" service. Lowes DOES NOT repair these products, they contract with SEARS. (See any problems brewing here?).... So, Sears is contacted around the 9th of March. They advised us that a representative would call us the next day. We did not receive any phone calls. The following week, around March 13th, we called again. Sears had no record of our call for "Next Day" service. So, we scheduled service again. Sears did call back the next day, and we confirmed that a technician would be at our home on March 21st. At 10:20 a.m., I received a call from Sears stating that the service man would not be able to fix our machine on the 21st. He had called out sick! Sears only has technicians in the area twice a week. At this point, I was so angry that I told Sears to CANCEL our service request and send me the parts! The parts were ordered on the 21st. On March 22nd, I got a call from Sears asking me to re-schedule service. I told them I didn't want service, I didn't want anyone at my house, all I wanted was my parts. They also advised me that they had "no record" of my order I finally asked for a supervisor. I was told that the supervisor was "out to lunch" and she would call me back. I left the house to run some errands. When I got home, I had a message from "Rita", phone #1-800-463-4663. I called that number, and NO ONE knew of "Rita" nor did they know which office she worked in. I then called Frigidaire, who is now owned by Electrolux. (When did that happen?) After going through a series of customer service agents (2) that could NOT speak clear English, I gave up. The next day Sears calls again to schedule service. I again told them I DID NOT WANT service, that all I wanted was my parts. I was SO ANGRY that the customer service agent finally hung up on me. On March 27th, my parts (totally $57) arrived. On March 29th, I installed them myself. The washer works fine! However, it is now my intent to get my money from Electrolux for all the aggravation I've experienced. Electrolux gave me a "Concession" number to give to a service agent that will cover parts and labor. Make sure you note that the service charge and diagnostic fees were NOT covered!!!! I told them (again) that I did not want a service man to come to my home, all I wanted was reimbursement for the faulty parts that broke! The customer service supervisor guaranteed me that this number would cover the cost of the parts.

It is now March 31st. The washer still works, and I have the broken parts bagged up ready to send to someone, along with the invoice of $57 to get reimbursed. At 4 pm, I called Electrolux. The customer service representative tells me that because I fixed my own washer, I have now voided the limited warranty. No one told me this fact during the last 3 weeks of phone converstations!! I told the representative that I didn't care about the warranty, all I wanted was the money I spent for parts. She told me because the warranty was "void" I could not be reimbursed. I then asked for a supervisor. I got a male agent on the phone that was VERY difficult to understand. He told me over and over that I could not get reimbursed for my expenses because I voided the warranty, and did not have a service technician service the product. I explained to him several times that the reason I fixed my washer, was because I couldn't get a service technician after calling for over 2 weeks! Finally, I lost my cool and DEMANDED to speak to his supervisor. He told me no one was available to speak to me. When I asked if he had a boss, he said "yes". I then again DEMANDED to speak to his boss. After being on hold for 15 minutes, I finally spoke to Mildred. Mildred also told me that Electrolux would not reimburse my money for parts. I told her, that I was going to keep calling up the food chain, until I found someone that would write me a check for $57. Because it was after 5 pm, I had to leave my name and number for ANOTHER supervisor to call me on April 1st. It's ironic that on April Fool's Day, I'M THE FOOL! Yes, at this point it's not the money, it's the principle! PLEASE AVOID PURCHASING ITEMS FROM FRIGIDAIRE. This company used to manufacture GREAT appliances! I remember the frigidaire washer in my grandmother's house... It ran for two decades, and was only replaced because the heating element in the dryer went up, and Mom wanted a matching pair. Please do some research before purchasing. My next buck is going BACK TO MAYTAG!
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Posted by Rob8731 on 2006-05-07:
UPDATE: The writer of this review was contacted by Carl Fabian, of Electrolux in Augusta GA. He stated I would be reimbursed for parts. He also advised that their customer service center is is NEW DELHI INDIA!! No wonder no one can understand them!!! I'm still waiting for payment and will update to this site when rec'd.
Posted by uglygirl on 2010-07-31:
AFter having a Frigidaire one day, not even used once, it turns itself on and off, beeps over and over, I got on line, read all of this, this washer and dryer is going back to Lowes TODAY. Its is a commn thread, this horrible workmanship, no brains being used, no english, what a mess !
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Faulty design
Posted by Chng on 09/08/2010
I'm considered a lucky one. My Frigidaire GLTF1670ASO front load washer lasted for 7 years. During this time the clothes seems not clean, they have funny smell. I only found out why, when the machine is broken. Frigidaire used a thin extrusion aluminum spider in the back of inner drum. Aluminum is corrosive. With the plastic outer tub and stainless steel inner tub, will speed up the corrosion of aluminum spider. During the process, it creates bad smell to your clothes. After 4-5 years, with a heavy load and fast final spin will snap the spider.

The (only) inner tub is warranty for 25 years, but don't count on it. They won't send the part to you. You must go through "authorized service personnel". You have to pay up front, whether your machine is fixed or not. They get your money in stages, so you won't back out. After go through the process, it might cost you about $300, if Frigidaire is honor its warranty, if not $500. They might not because of the hard water level in your area or you don't use front load detergents. It will take about 2 months or more before your machine is working again.

I put my machine to the landfill, unfortunately, I cannot pay to fix the machine for 2/3 the cost of new one, and wait for 2 months. You bet my next one will not be Frigidaire nor Electrolux products (Electrolux makes washers and other appliances for Frigidaire, Kenmore...)
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Posted by Slimjim on 2010-09-08:
Great review. Frigidaire is no stranger to having its stuff called junk, but this is some great detail on what sounds like something i bet was a common issue.
Posted by Venice09 on 2010-09-08:
This really is a good review. You explained exactly what is wrong with the washer and why the warranty is useless. It is unfortunate that so many appliances end up in landfills too soon. It's a no-win situation for consumers and the environment. The companies are the only ones coming out ahead.
Posted by chng on 2010-09-11:
Moved From Other Review: The inner tub of Frigidaire front load washer will likely break after 5 years. They won't sell you the parts nor honor their warranty unless you go through their "Authorized Service". Their labor will cost you 1/2 price of the new machine.

Do your homework and stay away from Frigidaire or Electrolux.
Posted by duster70 on 2013-08-25:
The spider arm broke in my Frigidaire front loading washer. I had a spare machine for parts but once I disassembled the drum I found it had the identical corroded and broken spider arm. I googled this problem and found lots of pictures of this part in the same condition. I went on a local classified site seeking another broken machine and the people who replied said their washers had the same problem. The 25 year warranty is garbage. You can't claim it without paying their "authorized dealer". The spider arm is part of the drum which is under warranty but when you call they verbally say that the spider arm is separate from the drum and not warranteed. But you can't buy that part separately from the drum. Their website says they care about the environment
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Worst Support for defective new Item ever
Posted by Dharris00009 on 03/26/2010
Just bought a new front load washer and dryer with two stands for 1900.00+ and first load we have problems with the set. I call the 1-800 number listed on the set for support, witch is just a front and only gives you other toll numbers to contact them. I'm steaming at this point and try to talk to customer service about the lemons I got the day before. They offer no support and direct me to call a third party repairman. I call the repairman that is located 60+ miles away and they tell me they can not give me a date to come fix the problems because they have to have more tickets to be worth the trip? So I have l900.00 lemons setting in my house waiting for who knows how long to be repaired.

If you enjoy Bad Customer service buy from this company because you will get just that. I will never buy the brand again and plan to file a small claim against the company...
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Posted by CUFlipSide on 2010-03-26:
Why wouldn't you call the place you bought it, and ask them to bring you a replacement?
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Front load washer model GLTF2940E21
Posted by Whopp on 09/12/2009
After washing a load of teenagers clothes.....We had water sitting in the drum of the washer. All we tried would not pump the water out. This front load is only three years old! I contacted the company and of course, out of warranty. So, I pulled out the pump only to find a small article of clothing was caught in the pump fins! How it got in there, I have no clue! So after pulling it out, I also found a coin in the rubber connector! Has anyone had this problem? I can't figure out how these items would end up in the pump!

I am going to replace the washer as soon as possible! After replacing the pump, it does work but makes a grinding noise yet, but still drains :) Well see a month from now!

Clothing caught in pump fins Front loading washer pump fins clogged
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Posted by GenuineNerd on 2009-09-12:
I wonder if there was supposed to be a screen or filter in front of the pump to prevent foreign objects from getting in. With three years of use, something probably got dislodged, allowing large items to come into contact with the pump fins.
Posted by qualityappliance on 2009-09-13:
No screen or filter in this model. Small articles and coins can and do get around the basket on all models of front load washers. The only way to eliminate the problem is to check the pockets and put small items in a garment bag.

By stating that you "replaced" the pump, I gather that you mean you put the original pump back in, not replaced with a new pump. There could still be something stuck in the pump or one of the fins may have broken off causing the noise. Or, you forgot to reinstall the rubber gromets that the pump should be mounted on.

By the way, the rubber sump at the bottom of the hose is called the "coin trap", in the old days when people would still sew the traps were made out of hard plastic and were cadd the "pin trap".
Posted by whopp on 2009-09-14:
Yes I put the original pump back in, with the gromets. Ill have to check the other.
Thanks for the info!
Posted by whopp on 2009-10-23:
I have the washer at an appliance center getting checked out and now have been told that the pump does need replaced! I sent another email back to Fridgidaire / Electrolux and asked if they were willing to pay for the cost of the pump. They did pay for the diognose but am waiting to hear back from them on the pump replacement.
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In response to earlier post
Posted by Kelliann12 on 09/11/2009
In response to the front loading Frigidaire washer that I posted on 9/10, I would like to say that the "burn" marks from my washer were caused by clothes getting caught in the hole of the drum and when the washer would go into the spin cycle, the clothes were stuck while the washer was spinning and thus gray and brown friction marks and tears would were the end result. Some were wondering why a washer would leave burn marks, just a clarification.
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Posted by Slimjim on 2009-09-11:
It would be more helpful to just post this with the original review.
Posted by Anonymous on 2009-09-11:
Agreed, but thanks for the update.
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