Hewlett-Packard Company Desktops

36 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
2 desktops - HP Pavilion p6115y - smoking from CPU and computer is dead!
Posted by on
I want to warn anybody against buying anything from HP period!!! Any HP computer, desktop, laptop, Netbook, printer etc. Do not expect HP customer support to resolve your issues, even if you have 2 of the exact same HP computer desktops catch on fire! I and several of my clients have had numerous problems with HP computers. I recently had fire issues with 2 desktops, both model HP Pavilion p6115y, both caught on fire with flames and smoke coming out of the back of the CPU. HP Customer support is really horrible!!! They have given me the runaround and have not been honest about a fire hazard with this desktop model that I bought 2 of (HP Pavilion p6115y). HP is one of the biggest outsourcer in this country, they have outsourced almost all their customer support!!! They have shipped their production along with their support out of the United States, taking away manufacturing and customer support jobs from American workers who certainly need jobs and are certainly smart enough to work on an assembly line or answer support questions. HP makes super cheap products with cheap parts and labor and cheap non-English speaking customer support. Unless your problem escalates, then they give you an English speaking support person, who pardon the pun, tries to "put out the fire". But they aren't really trying to solve your problem. When I first called HP support and got 3 different Indian "English speaking" customer reps, I had to spell out every single word I said, it was so tiring!!! i.e. you know like "Desktop", D is for Dumb, E is for easy, S is for Stupid, K is for Kite, T is for Tom, O is for Okeedokee, P is for Pain. You can't just say the word, I had to do this stupid waste of time spelling out the word for everything I said, so be prepared to waste a lot of time if you have to call HP Support!!! Here's the post I left on HP Support "support" forum:
"I bought 2 HP desktop/monitor combos on 09/07/09 from Bestbuy.com -HP-Pavilion Desktop p6115y and a monitor. The Desktop in my office starting smoking and caught on fire about 1 week before my warranty ran out, at the end of August 2010. I called HP support, spent over one hour on the phone, being sent to 3 different people, (all 3 were men with Indian accents who couldn't understand half of what I was saying - must have been my Boston accent). One thing common in all 3 of the HP support men I talked to, they were all very concerned that the computer was smoking with flames out the back. I was assured by all 3 of the HP reps that I would be sent a new computer! Well that "HP line" changed on Monday when an English speaking woman representative called to tell me that would not receive a new computer and that I had to send my computer to HP where they would fix it. She did not seem alarmed at all (maybe since it wasn't a computer catching on fire in her house!) I shipped it to HP and they supposedly fixed it. Yes, it doesn't smoke and burn anymore but the fan runs really fast and makes a lot of noise for no apparent reason several times a day!! I have been a computer consultant for over 30 years and fix all my own as well as client's computers. It's obvious that the CPU gets too hot and the fan is working overtime to cool down the CPU. So it was really not fixed by HP! In fact it is making that noise now as I am writing this! HP just fixed it just enough to please themselves and my computer became out of warranty right after it was fixed last summer. I NEVER leave my computer on when I go to bed or leave the house after it caught on fire last summer and HP supposedly fixed it. When I had the first one fixed, I raised my very serious concern that this problem would also happen to the other exact same model that was in my son's house. And I said that I was worried that that same model desktop may also have a "fire/smoking CPU" problem. I was basically told by the HP customer service representative that there was no basis for that theory "of it being a problem with a particular model" and they WOULD NOT replace the other computer of the same model. I was told that I was "worrying too much" by the HP representative I told my son to be careful and turn off his desktop when not in use since mine caught on fire. Luckily my son and his wife were home when this exact same thing happened to the HP Pavilion p6115y in their study, the one I bought at the same time as the one that caught on fire in my house. Last week the other HP-Pavilion Desktop p6115y computer started smoking and caught on fire, they smelled it and were able to shut it down before the flames were able to spread from inside the computer. Well wouldn't you know it, this computer is out of warranty!!!!! SO I'm stuck with a dead HP-Pavilion Desktop p6115y that could have burned down my son's apartment. And this is after I raised a VERY STRONG CONCERN that this exact computer (HP-Pavilion Desktop p6115y) would indeed catch on fire. Too bad the HP representative blew me off!!!!!! Has anyone else had this problem with HP Support and an HP computer that caught on fire??
Read 4 RepliesAdd reply
User Replies:
leet60 on 03/24/2011:
I wouldn't rely on the manufacturer to solve this issue. In regard to the desktop, I highly recommend purchasing one of the small, hand held, mini-vacs and clearing the PC of dust accumulation on a regular basis, opening the case as well to do so every month or so.

You might also want to look into purchasing a higher capacity cooling fan, off the shelf PC's generally have the cheapest available and don't cool well. Installing this fan is very simple and in general requires 2-4 screws be removed and a single wire connected. These are generally available for less than $20.00 and can significantly improve the airflow in your PC.
getoverit on 03/24/2011:
leet probably has a couple of good ideas about keeping the dust cleaned out and etting a better fan.

That's what the world of pre-packaged PCs has come to. They're assembled with crummy little fans, crummy little cases, and so much crapware that it takes longer to get rid off all the junk than it does to build your own machine.

HP does it, Dell does it - I'd be interested in knowing of any company that doesn't.

You said you're a computer cosultant, so I'm sure you could easily assemble your own machine. People who can't would do well to find soneome who can build them a machine. You'll save money on the components and end up with a machine that's easier to work on and upgrade. And you can customize it to your needs.

ok4now on 03/24/2011:
Slow down, that is way too much information. We get the point that H.P. sucks. I learned the hard way with their ink hog crappy printers. I also made a similar mistake buying a computer from Dell. I'll spare you the details but I will never buy another product from them.

When I was searching for a new computer I found a fabulous company located in Auburn, WA called Puget Computers. Yeah I never heard of them either. They are a small diamond in the rough company that puts the big names to shame. They offer custom built computers from scratch, fast build times in under a week and free lifetime tech support. Bought a computer from them 3 years ago and have had zero problems. Check out their website pugentsystems.com. Even if you have no intention to buy from them their website offers a ton of useful information worth reading.
getoverit on 03/25/2011:
ok4now: That can be a good option. I think there are some of those smaller companies all around the country.
Close commentsAdd reply
Service? Not so much...
Posted by on
I customized mine. 8GB ram, quad-core processor, 2GB Radeon HD5570 GPU, Blu-ray/lightscirbe optical, 23' Widescreen HD monitor, upgraded sound card. 1.5TB hard disk.
I paid.
When I asked about PSU, the saleswoman told me that 'their system would self-adjust and add whatever PSU was necessary'. When I got my order conf. -I saw they installed a 300 watt PSU. Why? What?
AMD's website calls for 400 watt min PSU running that very card. Nevermind eveything else sucking power. I contacted HP just one or two days after placing my order, and a few times before and atfer it shipped. My questions were not addressed; I was patronized and treated like an ignoramus who could not possibly know a thing or two. 'Your power supply will be fine', they said, over and over and over. All I wanted was to send it back and have them put a PSU in there that supports all the upgrades that I paid for. I wanted someone to agree and affirm that something indeed was wrong with only having a 300 watt PSU installed in a machine like that. After being referred and transferred, I am advised my only choice(s) are to return it and get a refund. Return it and get store credit, of course still needing to pay for the PSU upgrade. Or be stuck with it. If I replace the PSU myself, I void the warranty. It's not the machine I have a problem with, it's the service. The saleswoman who sold me the machine was the only HP representative who answered my questions - and that was just because she wanted to make the sale, they didn't have my money yet.
That's why I will never buy an HP ANYTHING again. The pc and peripherals are good. I got a 200$ discount. But once I gave them my credit card number, I became a number. My qiestions were re-directed and ignored. The only native-English-speaker I encountered during the whle process was the saleswoman. I don't care who it is or where the person on the end of of the chat/phone is from. A human is a human. But I do want and expect clear communnication, acceptance of responsibility and direct, concise answers. Specially since between the box and the monitor I've spent over 1500 for an HP pc.

Add reply
HP motherboard issues
Posted by on
PALO ALTO, CALIFORNIA -- In September of 09, I purchased a HP 6130Y desktop, with all the accessories. Everything worked fine, until the middle of June. That's 9 months after purchase. I started getting random lines through the screen, and having freeze ups. I brought the tower back to Best buy, and they told me nothing was wrong with it. Obviously, it didn't happen when they wear looking at it. I had restored the computer to factory settings, but as I started downloading everything I had backed up back into the computer, it started up again, randomly. This was in August. By the middle of September, it stopped working all together. I was so disgusted, I let it sit for a few weeks. I then brought it back to Best Buy to be looked at, and they informed me the warranty had just ran out. The store sent it out to a service center. The Tech from the service center called me and told me that the motherboard had burnt out, and that this is an ongoing problem with this motherboard. He recommended for me to just buy another computer, because it was not worth getting this one fixed, because I would just have the same problem again. Obviously, HP is aware of this, but chooses to screw customers around rather than to make good on a lemon they sold to the public! I saved this voicemail on my phone. I'd like to get to play it back on National TV or someplace where a lot of people can here it! I called every number for HP I could get, but they have no intention of making good on a piece of crap product! The best they would do was to offer me a 20% discount on a repair that according to the tech, wouldn't last anyway! Gee, thanks for being such good sport! One thing is for sure. I will NEVER purchase an HP product again, and I will do my best to make sure NO ONE that I know ever Doe's so again!
Read 2 RepliesAdd reply
User Replies:
leet60 on 11/07/2010:
The technician was correct that the cost with labor/parts to replace the motherboard is prohibitive in comparison to purchasing a new PC.
PC prices are at a reasonable level and will probably be dropping as holiday season approaches. The average cost of labor/parts for a motherboard replacement is $400-$700.
KTMCowboy on 11/08/2010:
The point is that all the Gateways and Dells that my family has owned, never had a problem. If a major component fries, the parent company should fix it in good faith for customer relations. The computer cost 680.00. They want 700.00 for a new mother board! I have to believe with the Technology today, this was purposely designed to last just longer than the warranty. How much doe's the motherboard cost HP ? 25, 50.00 dollars. I have a business. If I did my work like this, I wouldn't have any customers. If HP don't make good on this, they lost more than one for life!
Close commentsAdd reply
BAD customer service
Posted by on
I used to love the customer service that HP had but as stated by several others here, those days are gone. I bought my computer mid March. I tried to burn the recovery discs to no avail. I called several times and each time they have you on there at least an hour and you get no resolution. I emailed. They responded with me having to do several things which I already had done but luckily it was quickly resolved in only 3 emails and they sent me a set of restore discs....but I still can't burn.

Well I was on the phone a total of SIX hours with 4 different people last night and today. The first was 30 min and he said he would have to call me back and never did. I called a lady but didn't have the info she needed so she called me back way past the 1/2 hour she said she would call me but hey, she did. It took 1 1/2 hours because I had to keep trying to burn discs, give access to my computer so they could try, etc. She said it was a driver but since she called me she would have to have me call back because she couldn't transfer me. I was concerned about this but she said it was OK.

I called back and had to go through the whole diagnostic thing, walk through everything again. I was told he needed some sort of error code and the first lady didn't get it and he can't transfer unless he gets it. Well 1/2 hour into it and trying to burn yet more discs I did get quite rude and he asked me to "put in only one more" for the sixth time... I said NO give me a supervisor... it took 1/2 hour to even get a supervisor but the super talked, sounded, etc JUST LIKE the guy I just was talking to! Yet again I had to do 20 millino things. Then he says "do a system restore then try to burn the discs again and if it doesn't work I promise I will send you a new driver". He tells me he will call back in 1/2 hour....UMMMM that was HOURS ago. I call back yet again and the lady wants me to go out and buy more discs but a different kind. I said "are you kidding? I have wasted about $40 since I got this thing because all you people do is have me keep trying."... well, she refused to do anything until I bought a different kind. Hung up, called back and got a "level 2" person. Well, they said they were typing everything up but 1/2 hour later...I am still sitting there without anyone even saying anything? I spent 1/2 hour yesterday, and over 3 hours today trying to get someone to replace my DRIVER that a computer guy came in and said was bad and they need to replace because I have a WARRANTY still!

NEVER EVER EVER will I buy HP again. I am thinking about getting this one repaired by my computer guy then selling it just because I don't want HP in my house!

I did email Mark Hurd twice while I was waiting on hold. But from what it sounds like...no one ever gets a response from him either.
Add reply
Bad Customer Service on new HP Pavilion
Posted by on
On May 30, 2009 my 79 yr. old mother bought an HP Pavilion Computer from Best Buy for $529.98. She paid for it with her Visa card. In early November 2009 the computer suddenly would not turn on. I then went to her house to see if I could help. I first called Best Buy and they informed me that since it was still under HP's warranty I should call them. I called HP Technical Support and they walked me through some steps to determine what was wrong with the computer. One of the steps had me opening the computer to check on the power supply. They determined that the computer had a faulty power supply and since it was under warranty they were paying for us to ship it back to their service center to have it replaced. On November 19, 2009 Paul H -the Customer Relationship Manager with HP called my mother and also sent her an email stating that they couldn't honor the warranty because they "are not allowed to work on or repair units with insects, pests and/or insect droppings inside the computer. We are returning the computer to you un-repaired. Please do not attempt to return the unit for repair as this will not be covered under warranty and we cannot repair it." This was an absolute lie because I had to go into the computer to diagnose the problem before it was shipped and there was no evidence at all of any type of pest infestation. And even if there were, I certainly would have removed them before shipping it back. Not only that but my mother keeps her house spotless and completely pest free. When asked what type of pests they claimed that they wouldn't tell us. In other words they didn't have to prove it....just their word against ours. I immediately called the next day to try to contest this situation and escalate the complaint. I was told at that time that they still had the computer and would escalate the issue. That was another lie because unbeknown to me it had already been returned to my mother's house. So I then went to her house to unpack the computer. Not only was there no evidence of pest infestation when I opened it but lo and behold there was a "HP Refusal of HP Bench Repair Service" document that stated the reason it was returned was due to " possible blood spilled". There was no mention of pests at all! So there was more proof of their lie. We couldn't figure out what they meant by "possible blood spilled" so we looked the computer over with a fine toothed comb and the only thing we could find that they MIGHT have been referring to was a very faint pink spot on the back of the computer-something virtually impossible to see(there was nothing on the inside). I can assure you that neither me nor my mother bled on the computer so this was a far fetched attempt to not have to honor their warranty. But even if that faint spot had been blood that had nothing to do with the power supply on the inside. Why didn't they at least ship us a new power supply if they couldn't replace it themselves? This whole episode smacks of outright fraud. Then it only got worse as we took it back to Best Buy to pay to get it fixed. They told us that they couldn't repair it even if we paid because HP had voided the warranty. I had to raise a ruckus to get them to repair it and they made me sign a waiver but we finally got it repaired. However, we should not have had to spend a penny to get this problem fixed but we paid a total of $102.98 because my mother needed her computer back. HP has no proof of their false claims but the honest consumer was left holding the bag. This was a much bigger hassle than it needed to be and the only thing we did wrong was stupidly buying an HP computer thinking that they were a reputable company. We were wrong. The service ticket number that HP refers to for this issue is : 8031535539

Add reply
Bad Customer Service!
Posted by on
NEW JERSEY -- OK, I was in the market for a new computer, so I jumped online, and searched for a computer that was to my liking, and I found the Pavilion A6110E. So, I called HP and spoke to one of their customer service reps on 7/13/07 to purchase one.

I was so excited, when on 7/21/08 the computer came. Hooked it up, and started to use it. No more than 2 weeks into using it, things started to happen, the "Nivida" graphic card would "has stopped working and has started again" then the monitor would go blank, and come back up again. It would freeze on me, and also, reboot for no reason whatsoever. FUN!

So, I called HP - they went through there tests - and they couldn't find anything out - the one person I spoke to told me that I should delete the whole entire computer and start new, perhaps something that was inside it was just a glitch and to erase the hard drive. I did that -a number of times - nothing worked so back on the phone to HP. We decided that on 8/13 (that was how many times I had to call HP) they were going to give me a replacement computer since it seemed something was wrong with it (um, hello?) so packed it up, and it went back to HP - and I received the "replacement" on 8/15/07.

So the replacement,guess what happened!?! it started to act up again like the other computer. I was so tired of having to call HP that I decided to leave it alone. But it got worse, on 7/11/08 I tried to type a word document, and I kid you not, the computer when word opened locked for 10 mins. I had to wait 10 minutes for the stupid machine to let me type in word. When switching from users (my parents have an account on it) it took such a long time to switch over. Also, shutting down the computer - I was lucky if the thing actually turned itself off - I had to stand there and watch it cause it was very unreliable. It was also rebooting by itself, and the Nividia card error was happening again. Checked it out - I was still under warranty, so I called HP to try to get my money back for this stupid machine.

I spoke to one of the customer reps once again, and went through all of their hardware tests - oddly enough, the computer passed all of them! Then, he decided to give me to his manager.

The manager wanted me to sent the computer in and have it repaired. I told him I just wanted my money back, not one replaced or repaired since the same thing may happen again. He said they wouldn't give me the money, since I was out of their 30 day return policy rule - if they did give me anything it would have been $18.00!!!!!

I told them that that machine would be the last HP product that I purchase, that their customer service stinks, and I hung up on them.

I packed up the computer, and put it in storage -THANK GOD I still had my Gateway Profile hanging around, hooked that machine up, and so far I'm happy. No error messages, no reboots - and it lets me type in word with no problem.

I will never purchase a computer from HP ever again for how I was treated.

Thanks for reading this!
Add reply
A Letter to HP
Posted by on
CALIFORNIA -- This is a letter I sent to the CEO:

Dear Mr. Hurd,

Thank you for taking the time to read this letter. I bought a Hewlett Packard computer about two years ago and have had numerous problems with both the computer and the technical support. My purpose for this letter is to detail my experiences so that you, as CEO, can understand some of the problems your customers may be facing.

I bought my computer in April 2003. I bought an hp pavilion 774e at Best Buy with several upgrades including 1 GB of RAM and a 160 GB hard drive. I also purchased a three-year extended warranty. The serial number of my computer is MX.....1 in case you would like to review my history with your technical support.

At the time of purchase, I told the salesperson that I was interested in doing video editing. Not Spielberg mind you, but home which I would make and burn onto a DVD. A few months after purchasing my computer, I experienced my first major crash and had to reformat my main hard drive. I decided that my video editing program was not stable (I was using Pinnacle Studio 8 which is known for being pretty buggy). Therefore, I purchased an expensive but very stable professional video editor – Sony Vegas 4.0.

When the computer worked, I was happy with the results. The speed of the computer was good and I was able to create movies and burn DVDs. Unfortunately, I could feel the speed and accuracy begin to decrease quickly until it crashed once again. Every three or four months I would have a major crash. In all, I have had to reformat my hard drive at least eight times in the past two years. On these occasions, I called technical support for help. While they helped me reformat my hard drive, they could not (or would not?) fix the basic problem with the computer. I have asked numerous times to have my computer checked out. I have spoken to “Level 2” managers and was told that since everything seemed to now be fine on my newly reformatted computer there was nothing more that they could do. One manager told me that reformatting the hard drive every few months was probably a good idea.

Last summer, one manager suggested that the power supply which came with the computer might be insufficient. Therefore, at my own expense, I replaced the 200W power supply with a 350W one. HP has also replaced the hard drive and the monitor. Unfortunately, my computer just crashed again two weeks ago. I spoke to a manager who suggested that I purchase a new computer from HP. He also suggested that I purchase some spyware software from him. I explained to him that this computer is rarely online and has Norton Antivirus, Norton Firewall, and a couple of spyware programs already, but he told me that spyware was most likely the problem and that I should buy the $30 program.

I am now considering selling this computer and purchasing one from a different manufacturer. I cannot continue to use a computer which is not dependable and which crashes on a regular basis. I do not know what else to do. I bought this computer with the hopes of doing video editing and instead I have spent much of my time reformatting my hard drive. The technical support is barely adequate and pretty frustrating. The language and cultural barriers of your personnel in India only add to this frustration.

Thank you for reading my letter. I hope my comments can help HP improve their customer support and improve its name in the future.


Cindy Davis


Follow up April 8, 2005

After I sent the above letter, someone in their case management department called me. He informed me that this is most likely a software issue, but there is no way of knowing which software might be causing the problem.

While it was kind of him to call and talk to me about my computer, this information doesn't really help. I am using pretty mainstream software. I use Microsoft Office, Sony Vegas (for video editing), Adobe Photoshop Elements, Epson software for their printer, and Symantec Norton Anti-virus and Firewall. Oh yeah, I have recently begun using Firefox for my web browser.

I guess I'm feeling that we're playing "Pass the Buck" and I'm the one who has to pay. Am I being unreasonable in expecting a computer to operate without jamming up every few months? Is there a list of recommended software somewhere that I missed?

Anyway, the case manager has offered to have my computer looked at although he doubts that they will find anything since the recovery did take hold. I'll let you know what happens although I'm pretty much ready to dump it and buy a Mac.
Read 5 RepliesAdd reply
User Replies:
MsMortgage on 04/07/2005:
I know the feeling, purchased a Dell Laptop which cost a fortune and crashed after 3 years when the warranty expired. Just purchased another Dell and hope this one lasts longer!!! Try Dell, the tech support is great and they also sell refurbished products, which you wouldn’t know the difference. Good Luck
Hain on 07/07/2005:
I worked in HP's Quality Case management department for almost two years. The issue sounds very much like the system is simply not powerful enough to handle the editing you're looking for. This would very much fall on the shoulders of the retailer, who should be savvy enough about the systems they sell to determine whether a system is suited to the potential customer's needs. However the dollar ruling most everything in the industry these days, systems are pushed on unsuspecting consumers all too regularly.

Uninstall the editing package(s) and conduct business as usual with the system for a trial period (14 days or more). Monitor the performance and behavior of the system.
disgruntled on 10/13/2005:
I worked for HP for 34 years (now retired) and will agree that HP should at least replace the hard drive in your machine. HP continues to boast about its PC's quality, especially for photo and movie editing. Continue to write to the CEO of the company until they replace your PC with one that will accomplish the task that you bought it for. Don't give up and in the future write only of your frustrations dealing with HP, not all the details of your PC's problems; They are more concerned about unhappy customers than broken computers. Good Luck.
tweetsue on 11/23/2005:
I have experienced the same pass the buck, situation..they reformatted my hard drive and sent the laptop back to me. Since then all my peripherals (which are all HP) no longer work without downloading all these different patches. I did not have to have these patches before they did me the favor of servicing my laptop. Also, there are several webistes I used to go to that now I cannt download the software and run it on my laptop. I have spent a weeks worth of hours on the phones with tech support and level 2 representatives. They had the nerve to tell me that they cannot be responsible for my software problems.....I didn't have these problems till I sent my laptop to them,,,now they are refusing to correct a problem they created. If you bought a extended warranty from the store you purchased the computer at they will give you much better service and they will admit when they need to throw in the towel and replace the computer (normally after 3 times of trying to fix the same problem with no success, or when you are having a slew of problems) I was promised a replacement of my laptop after it had been serviced three times for the same thing and they lied to me about it at HP.
disgruntled on 05/03/2006:
Media software for photo's and movies cause numerous problems with PC's in general. If after reformatting a hard drive and re-installing the operating system returns the PC to a usable state then the problems are 95% software related. Please go to www.pcpitstop.com every month to run a free test of your PC. One thing that is a must after doing a weeks worth of photo editing is to defrag your hard drive; it's free too. You do need to purchase a "Registry" fixer such as "Registry Mechanic" and run it once per week. These steps should help your frustrations; we all go through it one time or another.
Close commentsAdd reply
New HP Desktop Has 3 Hard Disk Failures Within 3 Months
Posted by on
PALO ALTO, CALIFORNIA -- On 1/14/2011, I purchased a new HP desktop computer. On 1/31, Intel announced a problem that could cause a degradation over time and make the hard drive unavailable to the system. On 2/2, I raised this concern with HP. HP did not seem aware of the issue and said that unless I had an actual hard drive failure, nothing could be done.

On 8/1, my system reported a degraded RAID array and one of the RAID hard drives was inaccessible. HP replaced the motherboard and hard drive. The same RAID degradation and drive problem recurred on 10/8. I again contacted tech support, but got nowhere and requested that my issue be escalated to a customer support supervisor.

The supervisor claimed that the problem is not related to the Intel recall and that there is no other remedy they can provide. I asked him how I could ever trust this machine, and he responded that every computer is subject to hard disk failure at some point, so until that happens you can't say whether the machine is reliable or not. After lengthy and frustrating telephone discussions with this supervisor, I sent the machine back again and they once more replaced the hard drive.

I received the repaired machine on 11/4, and it immediately showed the same problem--a degraded RAID array with one disk inaccessible. I contacted the supervisor that day and requested a refund. He refused any solution other than to once more replace the hard drive.

The warranty on this machine states that HP may "repair or replace any component or hardware product that manifests a defect." How many times do they expect customers to go through this repair/failure cycle?
Read 4 RepliesAdd reply
User Replies:
bcd on 11/06/2011:
RAID utilizes more than one hard drive. If the same hard drive has been replaced multiple times it is possible that another hard drive is the culprit.
Old Timer on 11/06/2011:
It's a shame HP won't step up to the plate, but not unexpeced from HP. Now, with Meg at the helm expect things to get even worse. She ruined eBay and will now take HP down a few notches.

The World only makes two types of hard drives:

"Ones that are going to go bad, and ones that have gone bad"
Beverly on 05/25/2012:
my HP Elite had a Hard Drive error and support told me to install a new one. I am reading that people are having multiple hard drive failures. I am selling mine, no more HP computers they are going out of business laying off 30K employees.
Mike on 11/23/2013:
had some problems similar to this here is my walkthrough
Failed to start: hard Drive Disc Error Failed to start.
Failed fix attempts
Continue Shutdown Refresh
Apparent broken log file > Log File: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt

Risky option Reset Pc memory: however if there is a broken boot up file this will screw everything up

Starting to troubleshoot
First Remove all devices except for monitors keyboard and mouse

More failed tries
System restore
System recovery
Start up settings restart
all found in advanced option
URL for detailed troubleshooting
https://h10025.www1.hp.com/ewfrf/wc/document?docname=c03513214 and lc=en and cc=uk and dlc=en
or call tech support at: 800-474-6836

To reset system through HP turn off using power button
then turn back on and repetitively press f11
or repetitively press f2.
Close commentsAdd reply
Beware of Hewlett Packard
Posted by on
I bought a HP Pavilion P6653 from Walmart in 1/12/11. After a month and half my computer crashed. I have repeatedly called, gone through 4 factory resets, and many hours of time spent talking to their support. I was told a case manager would call me about my problem within 48 hours. They did not call. They want you to do their troubleshooting for them. I refused to take the case off my tower because it should be done by a qualified technician. I am not qualified and may actually damage something else within the computer.

As many times as I have called, it is not unreasonable to expect a replacement or my money back.
Read 4 RepliesAdd reply
User Replies:
getoverit on 04/09/2011:
Whether it is reasonable for you to expect a replacement or refund is hard to say because lots of computer problems, even those that cause a machine to crash, are not hardware-related. The issue could be caused by software that was installed or downloaded to the machine since it left the HP factory. A virus or just some ad-ware that got on there could be the culprit.

That said, I've had occasion to deal with HP Tech Support myself. They're very disorganized, never seem to really offer any useful information, and I'm not at all surprised that you were promised that someone would call and they never did.
2inform on 04/09/2011:
When HP told me they would call me, they did. Once the issue was diagnosed, they sent me a new hard drive with instructions how to remove the bad hard drive and insert the new one. They also required a credit card number because I was clearly informed if I did not return the bad hard drive in the provided return package by a certain date, I would be charged xxx number of dollars. I followed the instructions, have a computer that works now, and no additional charges appeared on my credit card.
princess87 on 04/09/2011:
I would call back in..the case may have not been set up for someone to call....
LisaN65 on 10/19/2011:
I was supposed to get a call on Monday - it's now Wednesday. I was now told another 48 hours.
Close commentsAdd reply
Bad Desktop PC product quality and customer service
Posted by on
PALO ALTO, CALIFORNIA -- My HP Pavilion S3620F Slimline Desktop PC system crashed just 23 months after purchase. Online complaint forums show this type of crash is common - No video input. The system has a documented reoccurring defective part and should have been recalled but HP does not seem to be concerned about bad product quality.

Computer problem - Computer monitor would remain blank after turning on computer and system would appear to not boot up. Lights come ‘on’ on the computer (main power button, green light within computer body) but monitor remains blank after initial monitor run through. Monitor, keyboard and mouse work with another computer. Boot up disks made when the computer was purchased do not help fix the problem as monitor remains blank.

100’s of users on both the HP support forum and online complaint forums describe the same problem with the Slimline Desktop PC series, and most say it is probably a faulty motherboard. My system is less than two years old and this lack of reliability make it a lemon.

Several support forums imply a recall that expends the warranty for 12 months but I can not find any information about this. I called HP Total Care support phone on 9/28/2010, but was just told it would cost me $99 for any phone support (call reference #8043152948). The phone personal would not tell me if the warranty has been extended because of a recall as suggested on complaint forums and an HP support forum.

A new computer is a major consumer purchase, and the consumer should expect a reliable system free of defects that lasts for more than two years. In this case HP has made a low quality, unreliable computer system and then they do not support those computers for a reasonable amount of time relative to the purchase price when they are defective and parts fail.
Read 4 RepliesAdd reply
User Replies:
leet60 on 09/30/2010:
This computer has onboard video integrated into the motherboard (NVIDIA GeForce 7100 / NVIDIA nForce 630i). It is not uncommon for onboard video to fail, and usually not in relation to a particular brand of PC.

The computer also has an expansion slot (PCI Express x16). You can purchase a video card for this expansion slot at an electronics retailer or online ranging in price from $80.00 for a low end card adequate for a general user to the hundreds of dollars for a high end card for a gamer.

The video card is very simple to install and after installation you simply plug your monitor cable into the available connection on the video card instead of the onboard slot.

I hope this helps, it is an option to make your PC usable again without costly repairs.

jbanthony938493 on 09/30/2010:
are you sure it's not the motherboard? just saying... it could be a number of things. memory, cpu, swollen or dissented caps on the board. Just because your car doesn't start doesn't mean that you're out of gas...
warddw1526 on 10/01/2010:
I do notebook support for HP, and I would say that it sounds like it could be the motherboard, or the video card. The cost for troubleshooting is because the computer is out of warranty
jeffnroe1 on 10/02/2010:
Americans should expect companies to manufacture expensive products reliably. These products should be free of defects and last, on average, for many years. Think about that the next time you get on an airplane. We also get this kind of reliable product with cars, vacuum cleaners, washing machines and refrigerators for example. When there is a systematic problem with any of these products, there is a recall and the customers are compensated (sometimes through public outcry and government investigation).

HP made an unreliable product in the HP Pavilion Slimline. The Slimline series has a documented, reoccurring problem with the computer’s motherboard. The flaw in the motherboard system results in complete computer failure that is disastrous to their customer through loss of data. I should not have to fix this problem through time, effort and dollars of my own because it is their problem. They are refusing to do anything about the problem. If they do not stand behind their systems then others should be made aware of this and their sales should suffer due to their own poor quality and customer service failures.

This is not a question of can the computer be fixed, but who should fix it.
Close commentsAdd reply
Top of Page | Next Page >