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Hewlett-Packard Company Photosmart Printers Consumer Reviews - Page 2

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Terrible Customer Service
By -

I had problems with this product out of the box. The software does not work with the product and messed up the software for my other HP printer as well. I wanted it to print CD's which it will not do. I tried the tech support several times to no avail. They will only replace the printer with the same model, which will not solve the problem. I have 2 HP computers, 2 printers and a laptop, and they will not send me a newer model which costs about the same. I have to take the old one which does not work and will just cause the same problem. No more HP products for me.

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Poor service
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I have no problem with the printing. The "copy menu" on the panel does not exist. A half hour telephone conversation established that it should have been there. Several E-mails of testing and trying established that it was a hardware problem. A phone call with a very heavily accented, fast speaking, swallowed words person offered (I think) a replacement if I would give my credit card number. The reason was "company policy". Not that I do not trust them but I refused. Used Paypal to buy direct from HP on line store. Unable to write a review on their web site. Blocked?

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Does HP Understand Customer Service
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I have no complaint about the men and women who work at the HP customer service center WHEN YOU CAN GET HOLD OF A PERSON. I will never purchase a HP produce again. YOU can not get hold of anyone in the support department. I have called three time in the last week for the same problem and each time I have been on hold for over one hour. Each time I have had to terminate the phone call due to my lack of time.

Today I called the sales department and the phone was answered within 1 minute. Amazing sales is in the United States and promptly answered and service is out sourced. I tried to ask for help but was told the support
center was very busy due to the flooding overseas. If that be true why are they out sourcing if I can not be supported. If that is true why are they not putting more people on the call service here in the United States. I think its time we as buyer take back our country.

Don't buy a produce produced in another country or a product that is supported by someone in another country. Bad HP. You have just lost another customer. Please come and get my photo smart printer. It is yours. I will purchase another one made in the United States and supported by a team located in the United States.

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Dirty Pool
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I recently received an update? to my printer which suddenly caused a continuous stream of HP commercials to display on my printers LCD screen. I called tech service to find out how to remove that unwanted program. A tech representative with nearly unrecognizable English (Indian) allowed as how I'd been infected with mal ware, but since my printer was out of warranty, for money they would remove it. I said, You're going to charge me to remove an unwanted program which you installed? To which he replied, "perhaps Dell put it in there!"

He claimed that I just didn't understand the problem! Then he transferred me to a supervisor, whose English was no better, who gave me the same pitch for a credit card number to get the program removed, which would also get me some program to protect me from such invasions for the next year. At this point I told him to stuff it and am trying to figure out how to reach someone who can solve this problem. Has anyone else encountered this problem?? **

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This Is The Single Worst Product My Company Has Ever Encountered
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LOS ANGELES -- We purchased this printer through the Apple Store and are also lodging a complaint with them. There are a wide variety of reasons we will never purchase an HP product again: HP's copiers are designed to attract you with their low price and than make you reliant on purchasing enormous quantities of toner. They depend on ill informed consumers to sell the product line.

Most of our equipment are personality free - easy to use - Apple being the best. This printer stops without warning, makes an extraordinary spectrum of strange and unpleasant sounds, jams, pieces break. Most of the clients and colleagues we've mentioned this to have made statements that HP Customer Service is designed to create such a negative experience that you just don't call back. There - done - said it, HP you are out of here.

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Customer Support So Patronizing It Was Nauseating!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLORADO SPRING, COLORADO -- After purchasing 3 HP Printers within 3 years, and the last two having the same design default where the black cartridge quits printing, the company would not work with me at all because I had not called tech first. I had purchased a two year extended warranty for nothing. When you hear "I am so sorry you are having this problem", but they don't want to help, HOW SORRY ARE THEY? Not so great customer service.

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Tired of messing with this printer...
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"I concluded they don't make enough money on their printers, so they have to prod and poke consumers into buying their proprietary ink, in order for it to work the way it's supposed to." "I'm tired of trying to get the wireless connection to keep working, I have strictly gone to full time USB connection." "I'll not be buying an HP printer next time around, and I'll probably avoid anything else using a similar "get the money after the sale" approaches."

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HP didn't honor warranty on printer
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I purchased an HP Photosmart printer for limited home use and just under one year to the date I started having many problems with it. After trying to solve the multiple problems myself by following the printer's notices and then through HP's online help I finally gave up and called HP. Because I spent a few weeks trying to fix the printer myself and thus called 2.5 weeks after the one year warranty expired they refused to honor the warranty. I will not buy another HP product again.

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HP TOTAL CARE IS A WASTE OF MONEY
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After sending back one bad printer they send a refurbished one that does not work at all. Cannot Scan or fax. Tech Support Is rude in Canada and Stupid in India. I spent 12 hours troubleshooting with morons. What A waste of Time. DO NOT BUY. They also rip you off when you send in the printer cartridges as they are supposed to replace. I sent in 16. They only will send out 5.

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Seemingly Excessive Printer Preparation
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AUGUSTA, GEORGIA -- I have had an HP C6380 printer for a few months. It works fine in most ways, with one possible complaint. It undergoes frequent printer preparation cycles. For instance, when I use it to copy pages from a spiral notebook, it goes through a printer preparation cycle lasting about 30 seconds about every other page. I spend at least half my time waiting for the printer to complete preparation cycles. Much of the speed of the printer is lost because of the frequency of these cycles.

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Hewlett-Packard Company Photosmart Printers Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 4 ratings and
26 reviews & complaints.
Contact Information:
Hewlett-Packard Company
P O Box 10301
Palo Alto, CA 94303-0890
650-857-1501 (ph)
650-813-3254 (fax)
www.hewlett-packard.com
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