After only 1 year, my beloved HP Photosmart all in one printer suddenly could not print black. All other colors printed beautifully! I tried everything to self-diagnose and correct the problem. I then took my printer to a well-known retailer that sells multiple brands/products. The retailer was very helpful but warned me that it was likely I'd have to bury my printer, even though it was really only approaching adolescence.
I didn't want to give up so I called HP for support trusting they would want to assist - especially since in my view, my printer was really very new (after all, we should be able to get more than 1 year's service from expensive products with only moderate to average use, right?).
HP informed me I would have to enter into an extended service agreement which would cost more than to buy an equal and NEW HP replacement; the only way to address the issue. WOW - what service! Thanks, HP! Another HP consumer reported all kinds of problems with expensive HP hardware including missing screws - guess what - I think HP just gave them to me!
COOKEVILLE, TENNESSEE -- The HP Scanner has not worked from day one - I continue to get an error message - "The scan cannot be performed because another program or computer is using the network, try again later." HP customer support, in two days, wasted 6 hours of my time and could not resolve the issue - they uninstalled and reinstalled their software so many times and I shut down and restarted my PC many times. I was then told the issue would be escalated to their next level for a fix. HP gave me a call time of 11:00 AM and did not bother to call me. I contacted them again and they said they would call me at 3:30 and once again it was a lie and no call!
I finally called them and a supervisor, **, was rude, curt and did not speak good English, stated he had the solution - same issue on the phone for two and 1/2 hours and the software was again uninstalled and reinstalled. When it did not work and the same error message appeared, he hung up on me!
If you call support you get either someone in the Philippines or in India - I immediately hang up if I reach India because the techs are downright DUMB and DO NOT speak good English!! What a nightmare. I am going to purchase a new scanner and it will NOT be HP! What is wrong with this sub-standard company that they cannot fix this issue. Looking at the web, this particular error message is a common issue!
I had problems with this product out of the box. The software does not work with the product and messed up the software for my other HP printer as well. I wanted it to print CD's which it will not do. I tried the tech support several times to no avail. They will only replace the printer with the same model, which will not solve the problem. I have 2 HP computers, 2 printers and a laptop, and they will not send me a newer model which costs about the same. I have to take the old one which does not work and will just cause the same problem. No more HP products for me.
I have no problem with the printing. The "copy menu" on the panel does not exist. A half hour telephone conversation established that it should have been there. Several E-mails of testing and trying established that it was a hardware problem. A phone call with a very heavily accented, fast speaking, swallowed words person offered (I think) a replacement if I would give my credit card number. The reason was "company policy". Not that I do not trust them but I refused. Used Paypal to buy direct from HP on line store. Unable to write a review on their web site. Blocked?
I have no complaint about the men and women who work at the HP customer service center WHEN YOU CAN GET HOLD OF A PERSON. I will never purchase a HP produce again. YOU can not get hold of anyone in the support department. I have called three time in the last week for the same problem and each time I have been on hold for over one hour. Each time I have had to terminate the phone call due to my lack of time.
Today I called the sales department and the phone was answered within 1 minute. Amazing sales is in the United States and promptly answered and service is out sourced. I tried to ask for help but was told the support
center was very busy due to the flooding overseas. If that be true why are they out sourcing if I can not be supported. If that is true why are they not putting more people on the call service here in the United States. I think its time we as buyer take back our country.
Don't buy a produce produced in another country or a product that is supported by someone in another country. Bad HP. You have just lost another customer. Please come and get my photo smart printer. It is yours. I will purchase another one made in the United States and supported by a team located in the United States.
I recently received an update? to my printer which suddenly caused a continuous stream of HP commercials to display on my printers LCD screen. I called tech service to find out how to remove that unwanted program. A tech representative with nearly unrecognizable English (Indian) allowed as how I'd been infected with mal ware, but since my printer was out of warranty, for money they would remove it. I said, You're going to charge me to remove an unwanted program which you installed? To which he replied, "perhaps Dell put it in there!"
He claimed that I just didn't understand the problem! Then he transferred me to a supervisor, whose English was no better, who gave me the same pitch for a credit card number to get the program removed, which would also get me some program to protect me from such invasions for the next year. At this point I told him to stuff it and am trying to figure out how to reach someone who can solve this problem. Has anyone else encountered this problem?? **
LOS ANGELES -- We purchased this printer through the Apple Store and are also lodging a complaint with them. There are a wide variety of reasons we will never purchase an HP product again: HP's copiers are designed to attract you with their low price and than make you reliant on purchasing enormous quantities of toner. They depend on ill informed consumers to sell the product line.
Most of our equipment are personality free - easy to use - Apple being the best. This printer stops without warning, makes an extraordinary spectrum of strange and unpleasant sounds, jams, pieces break. Most of the clients and colleagues we've mentioned this to have made statements that HP Customer Service is designed to create such a negative experience that you just don't call back. There - done - said it, HP you are out of here.
In the past I purchased an HP product and found that their product was excellent but their technical support team was not friendly and was of little help in getting the drivers I needed for a scanner. I eventually got a new Cannon scanner and had little problems. When I decided to upgrade to a new scanner I was talked into buying an HP by one of the Reps who assured me that they had changed the tech department and that I would be pleased with their service.
I believed him and bought two scanners, one flatbed and one with a printer, but I ran immediately headlong into a nightmare of a technical department that speaks little English, does not understand its products and is more interested in selling ink cartridges then in finding solutions. I have no difficulties with the scanners, they work well but when I have a problem I need to be assured that they can come to my rescue!
"I concluded they don't make enough money on their printers, so they have to prod and poke consumers into buying their proprietary ink, in order for it to work the way it's supposed to." "I'm tired of trying to get the wireless connection to keep working, I have strictly gone to full time USB connection." "I'll not be buying an HP printer next time around, and I'll probably avoid anything else using a similar "get the money after the sale" approaches."
I purchased an HP Photosmart printer for limited home use and just under one year to the date I started having many problems with it. After trying to solve the multiple problems myself by following the printer's notices and then through HP's online help I finally gave up and called HP. Because I spent a few weeks trying to fix the printer myself and thus called 2.5 weeks after the one year warranty expired they refused to honor the warranty. I will not buy another HP product again.