Hewlett-Packard Company Photosmart Printers Consumer Reviews - Page 3

I purchased an HP Photosmart printer for limited home use and just under one year to the date I started having many problems with it. After trying to solve the multiple problems myself by following the printer's notices and then through HP's online help I finally gave up and called HP. Because I spent a few weeks trying to fix the printer myself and thus called 2.5 weeks after the one year warranty expired they refused to honor the warranty. I will not buy another HP product again.

After sending back one bad printer they send a refurbished one that does not work at all. Cannot Scan or fax. Tech Support Is rude in Canada and Stupid in India. I spent 12 hours troubleshooting with morons. What A waste of Time. DO NOT BUY. They also rip you off when you send in the printer cartridges as they are supposed to replace. I sent in 16. They only will send out 5.

AUGUSTA, GEORGIA -- I have had an HP C6380 printer for a few months. It works fine in most ways, with one possible complaint. It undergoes frequent printer preparation cycles. For instance, when I use it to copy pages from a spiral notebook, it goes through a printer preparation cycle lasting about 30 seconds about every other page. I spend at least half my time waiting for the printer to complete preparation cycles. Much of the speed of the printer is lost because of the frequency of these cycles.

CALIFORNIA -- Save yourself some aggravation and don't buy their printers. Their newest stuff is "smart webprinting" which installs itself on your browser and then you will enjoy blue screens on your computer. The really bothersome thing about this is they KNOW that this app has created problems but they never tell you. Once you are "infected" it is like a virus and makes your computer unstable and you will never be able to use IE again lucky for me I have and use Firefox otherwise I could not be writing this review, nor use my computer at all.

After just a few uses the paper feed stopped picking up paper and the printer gave an “out of paper” error message. It seems that A LOT of people are having the same problem, so you'd think considering the money we spend on the printer and cartridges, HP would offer a (free) solution. Well, after losing over an hour on hold with their customer service I emailed the HP service center, only to be told where I can buy a cleaning kit for $30.47. Buy a Canon, Samsung, whatever, just stay away from HP!

We bought this camera for my daughter for Christmas '06. The camera has not worked from the beginning. The main problem appears to be a battery issue, low battery shows on the display almost as soon as the new batteries were installed, we have not been able to take more than one or two photos before being interrupted with the battery message. HP has been zero help in solving the issue. I do not recommend the support services (they need to speak in clear English to be of any value).