MUNCIE, INDIANA -- My wife and I purchased a 2007 Nissan Versa on 6/12/07. Our experience with purchasing was less than pleasant as we dealt with a sales staff who didn't follow through, or arranged to meet with us and then take our scheduled meeting day off. We decided to be understanding because the dealership was new, under construction and everything was hectic in the building. We finally settled on a car and obtained the loan check from our bank. I called the dealership to let them know we were on our way to pick the car up.
My wife was excited to get the car as we walked into the dealership. Four sales associates were in the dealership but the salesman we worked with was not present. One of the four was with a customer and the other three would not come to help us. I made eye contact with each only to have them look away and shuffle paperwork to look busy. We stood in the showroom - check in hand for 20 minutes. We left the dealership and I called them on my cellphone instructing them to keep the car and sell it to a customer they were willing to wait on.
After two days of phone calls from ** begging us to take the car, we decided to pick it up. We should have stayed with our initial plan. We picked the car up from the dealership and took it home. My wife drove it to work for the next couple of weeks. We were planning to drive to Florida mid July. We drove to Florida and were very pleased with the car. It pulled to the left a little but it was very comfortable and drove 36 miles per gallon.
On July 19 2007, while in Florida, I noticed some small orange spots forming on the roof of the car. They were near the back and they covered an area about the size of a dinner plate. I attempted to clean one spot but with no success. I called the dealership to let them know that I suspected the car had a rust problem. I was instructed by ** to bring the car to him when we returned home. From July 20-23, the area the spots covered grew to cover most of the roof, hatchback, and rear passenger doors.
We returned home and I took the car to the dealership on July 24, 2007. ** looked at the car along with his service crew and they were unsure what was happening but they all agreed that the car has a rust problem. From that date until today, August 2, 2007, I have had to make several trips to the dealership for ** to take more and more pictures, I had to take the car to a body shop, and I have contacted Nissan Customer Service.
A Nissan field rep was supposed to look at the car but chose not to, Nissan Customer Service (if that's what you want to call it) telephoned me to let me know there is nothing they can do for me and that I must work through the dealership to resolve the problem. However, the dealership says I must work through customer service. So here I am, making payments on a brand new rust bucket with a dealership that keeps telling me that they are on my side and an auto manufacturer that claims there is nothing they can do for me.
TOPEKA, KANSAS -- Tried to look into buying a Toyota but they were full of people and salespeople were not in the mood for test drives, just wanted to start the paperwork to sell. So, we like Nissans anyway so went there. Had a new saleswoman but I had investigated the car previously. My wife had cancer and was still working. I thought she needed a reliable car for that. We settled on the Versa and it now has 84,000 miles, only repairs have been wiper blades and tires.
I was told it needed an upper motor mount but I got one off eBay and will install it myself ($30.00 instead of 200.00 from Meineke). Lots of room in the back, 6-foot tall passengers say they are comfy in the backseat (we have a hatchback). Been a great car. Front tires wore out at 25,000 miles, pretty early but it is front wheel drive. No complaints. It had a starting issue right off the bat, fixed under warranty, never an issue again.
STROUDSBURG, PENNSYLVANIA -- The interior fabric on the brand new Nissan Versa. Every bit of clothing you wear sticks to the seats and looks terrible. Such a nice car and when you look inside, it looks terrible. Is there anything I or Nissan can do about this issue??
BREMERTON, WASHINGTON -- Back in September of 2008, I bought a 2009 Nissan Versa SL. Nice car! I'm actually very happy with the performance of the car, but I'm not too happy with the experiences I've been having since the purchase. #1, I bought the full maintenance package and the whole works including Lo-Jack. As soon as six weeks or so after I bought the car, I was getting phone calls from Lo-Jack at 12-2 am over and over again saying that I needed to "check my car," someone may be trying to steal it or something along those lines.
I called Lo-Jack and got nothing from them. So, I called the dealer I bought the car from and got nothing from them. I ended up having the service suspended and eating the $800 bill for the service and installation, etc. Now I don't blame it all on Nissan but they sold it to me and did nothing to help get it resolved. Today my headlamp goes out. OK, that happens. I buy the headlamps ($43 for 2) and can't figure out how to replace the headlamp bulbs (no mechanic here, that's why I bought the service package) so I called the dealer. Turns out I have to take the "bumper fascia" off to replace the bulbs. Or pay. 4 hours to have them do it.
This is, in my opinion, another way these companies make more and more money. I can't even change a light bulb anymore? Are you kidding me? I won't ever buy a Nissan again! And I won't buy any new car until the salesperson or somebody shows me how to change the headlamps, etc. Things that could happen anywhere and I may not be able to rely on getting help.
PEEKSKILL, NEW YORK -- I have a Nissan Versa 2007 and it does not start every time I try. It has what they call an intelligent key (misnomer). It does have a regular key inside the fob that does not always work either. I have taken it back to the dealer and they have told me that it is the way I start the car. I have driven manual and automatic transmission cars for over 45 years. I have a Commercial Driver's License and yet they insulted me by telling me that I do not know how to start a car. They said I should pull the steering wheel all the way to the right, push the starter or key all the way in as far as I can, then giggle the steering wheel all at the same time. How do you start a car?
Then they said it might be the weather conditions. Then they told me it might be the anti-theft device that prevents the car from starting. I told them to disconnect the anti-theft thing. I was then told that, that was impossible because it came with the car. I have written to the Consumer Affairs Dept. and every person I can think of. I have had phone calls from them, but nothing can be done. I have read some of the blogs on the internet about Nissan Versa 07 and they sound like my problem. I THINK Nissan Versa 2007 IS A LEMON.
IRVING, TEXAS -- I bought this brand new 07 Versa few month back from DON DAVIS GRAPEVINE. Very soon I found that the floor mats are getting wet.... Later after one heavy rain, I could hear heavy noise of water movement underneath my car and the mats are almost soaked in water. There was no visible mark of water entering inside through any openings...
I took it to the dealership (DON DAVIS GRAPEVINE) on June 19th, 2007. It seems they had to remove seats and had the water PUMPED OUT (to quote the adviser). RESPONSE SO FAR FROM THE DEALERSHIP: we have pumped the water out, we are diagnosing the issue, we have ordered ducts and rugs, we got the ordered parts but the wrong one, will be reordering, we are sending it for spot welding in Arlington since there is a manufacturing defect in the front, we are waiting updates from Arlington.
I started calling Nissan Consumer Affairs from 2nd July onward till I got a response back from them on 9th July. The regional specialist replied, "WE WILL TALK TO THE DEALERSHIP AND GET BACK TO YOU, BUT CANNOT GIVE YOU A TIMELINE."
I am still waiting for my car or at least an update from the dealership or the regional specialist. Ironically, I work for NISSAN and asked few Nissan people to check the status. But no success. The worst part is, till now the dealership or Consumer Affairs did not give me a courtesy call to update the status.
Today 19th July, 2007. One month has crossed. Still no news of my car. Dealership says car is still at body shop.
Nissan regional specialist says, she is still unable to contact the service manager for the status. I am continuing to pay $24 daily for my rental car... Any suggestion from viewers are welcome.