ASHEVILLE, NORTH CAROLINA -- Since I paid twice what other estimates were to get a high quality roof with a 30 year warranty from Sears, it has leaked non-stop. I finally gave up last year after over 50 calls to their customer service dept, one Fed X letter to their president (got a return form letter). Sears maintains that they can't come and fix the roof until I prove interior damage. Then, after I show them interior damage, they say that my homeowners insurance must pay for it (pocket doors, ceiling crumbling, ruined wood beams and floors). The company that installed the roof is no longer in business. The last time Sears sent a contractor out, this fellow blamed the leaks on the flashing, which Sears doesn't cover under their warranty, and quoted me $1200 to fix it.
I hired an attorney but after $750 worth of research on class action suits against Sears for this same problem, I told him to quit...he said it would cost several thousand dollars to go after Sears. I haven't shopped at Sears since I got the defective roof and I hope you won't too.