Sears Roofing - Page 2

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1.0 out of 5, based on 5 ratings and
14 reviews & complaints.
Dear Valued Customers: My name is Brian and I work for the Sears Cares Executive Escalations team. We want you know we are here for assistance. If you have any questions, concerns, or current problems you are experiencing with Sears please contact my office. We can be reached via email at smadvisor@searshc.com. In your email please include your name, phone number and an outline of your current issue and we will contact you directly. We appreciate your business and we look forward to hearing from you soon.

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Roof Shingles Installed by Sears
Posted by on
25-year shingles installed 7 years ago by Sears Home Central In Ottawa ON are now cooked, curling, breaking and leaking. I get huge ice dams causing water to back up and drip inside. Cause: Sears' own representative informed me in July 09 that the ventilation they installed is done incorrectly, causing excessive heat buildup in attic, and it is their responsibility.

Since early July I have asked Sears to fix it. All I get is runaround, excuses, gobbledegook and outright lies from the local Sears installation manager. It is now late November and winter coming on. Of course, they can't do the necessary repairs while there is snow on the roof.

Be warned. If you need any work done, find another contractor than Sears.
     
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Roof Leaking
Posted by on
Rating: 1/51
GEORGIA -- The rook around my chimney is leaking buckets of rain water. The roof was put on 2011'. This is not the first complaint, we had leaks in the roof so bad had to fix the ceiling inside the first time. Now it is leaking bad around the chimney.
     
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trmn8r on 2013-02-24:
Let us know what happens when you ask for warranty repair. Sounds like a poor installation, but it is impossible to know without more details or a picture.
SearsCare on 2013-02-27:
Dear trucker10,

Hi, my name is Trent and I'm with the Sears Cares Team. Please accept our apologies for the troubles you are experiencing with your roof leaking. We can certainly understand how this is an important concern since a leaky roof has the potential for further frustrations. We would like the opportunity to assist you with resolving this quickly and to your complete satisfaction. Please send the following information – contact #, screen name (trucker10), and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you.

Thank you,

Trent A.
Social Media Moderator
Sears Social Media Support
RStone on 2013-05-13:
I have had my roof replaced in 2011 too. I have just noticed 2 large leaks in one of the upstairs bathrooms. The contractor used by Sears was extremely superficial and unreliable - hope they do not send the same to fix the mess. I wish I kept my old 13 old roof that has never leaked- prevention does not always work to your benefit!
SearsCare on 2013-05-13:
Dear RStone,

Thank you for bringing this to our attention and our apologies for the leaks you have located in your upstairs restroom. Sears prides itself on providing the highest quality products and service and we would like to connect you with a dedicated Senior Case Manager at our executive office who can research and assist you. Please send the following information – contact #, screen name (RStone) phone # used at time of purchase to SMAdvisor@searshc.com

Thank you,

Mario G.
Social Media Moderator
Sears Social Media Support
imp3400 on 2013-07-09:
Thanks for the warning, I will be replacing my roof in the near future and will get the Amish to put a metal roof on. They are cheaper and workmanship is far superior to SEARs. I personally have had bad experience with Sears in the past. It seems Sears is not the same store it was when I was a youngster. I remember Sears standing behind their product and work. You used to just call the store and it would be taken care of. Now your call gets transferred to India or the Moon. And the Sears cares social media is useless. It seems you will have less aggravation just paying someone else to fix the roof and eat the cost before you get some serious damage or worse mold. And Sears won't pay for that. I know I had a sub standard furnace install and no chimney liner and moisture ruined walls and ceiling and Sears social media did nothing. In fact I haven't heard from them in 2 months after they said they would get back to me. So I paid for the supplies and fixed the damage myself before it got worse. Because waiting for Sears to do anything. Hell will freeze over first.
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Overly persistent Sears Salesman
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We will be installing a new roof on our home and are in the process of taking bids. The first company we called was Sears Home Services. Not only did the sales representative book a 7:30pm meeting because it "was all he had", he revealed later he had slept in till noon and was able to stay home until 6pm. After boring us for 2 hours with his presentation he finally got to the actual cost. When we explained to him that we wanted to seek other bids for work he wanted to know why because Sears is the best, the other companies may be out of business in 30 years. Its good to have a sales pitch. However, when a potential customers tells you they are seeking other options let it be. After interrupting our dinner and staying on for 3 hours on a Friday night we had had enough and are seriously not considering Sears for the work at all.
     
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Ytropious on 2010-09-18:
Sales pitches are sales pitches. Sales people are trained to get the contract, and to not stop at the first no. That's the business for you. From what I learned in my personal selling class he did all the correct steps from a selling point of view.
JBard on 2010-09-18:
Everyone eventually needs a new roof. Call one or more roofers, and get bids that make sense. Roofers will probably come out with brochures and will give you a price within 1/2 hour. You can check the web about satisfaction with materials presented, and probably get info about the roofer as well. It shouldn't be that hard.
Venice09 on 2010-09-18:
Good advice, JBard. That's what we did and it worked out great. My husband got a lot of estimates from local companies, and they were more than willing to come to the house knowing we were shopping around. We picked a second generation family owned company that we felt would be around for quite some time. They were very professional and did a great job.
2cent-er on 2010-11-08:
also remember that all these big outfits contract all their work out--to the LOWEST bidder. so if someones good why would they contract out to them.
FL resident on 2012-06-03:
I had this same experience. I am a professional sales person myself and am fully aware of needs based selling and over coming objections and I understand you got to ask for the business. All well and good. However--this consultant took it way too far. Pushed for an immediate decision over and over again. Tried grinding me down with an overly long sales pitch. Took over two hours, in fact running into the time frame designated for the next bidder and tried to get me to agree to him coming back for more. Tried insisting several times I bring my wife into the convo--she wasn't even home at first! He wanted me to call her and rush her home! When she did come home, he could hear her attending to our crying baby and still tried to bring her in despite my repeated emphasis that the decision had been delegated to me. He also got very dismissive and insulting when he realized I wouldn't buy today and tried a very odd technique of trying to shame me acting like they were too high quality for me to afford!! Worst of all, I think Sears trains them this way--they offer additional price breaks for accepting on the spot, which is such an obvious ploy, meant to stop a consumer from reflecting and researching. Horrible experience. Won't have Sears quote anything like that ever again. Price sucked too of course.
fl home owner on 2012-09-15:
Iam in the process of getting bids for a new roof. I received a quote from one of the big box companies that I thought was fair. Then the Sears guy came out and gave his sales pitch. Even though his price was much higher, I still will consider his quote.What I did not like is the buy it now or price goes up. I don't respond well to high pressure sales and told him I would consider his quote after I received another est. Well you could tell he was not happy and stormed out. I Bet if I do decide to go with him, He will still honor the buy it now price. What do you think?
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Leaking Roof
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ASHEVILLE, NORTH CAROLINA -- Since I paid twice what other estimates were to get a high quality roof with a 30 year warranty from Sears, it has leaked non-stop. I finally gave up last year after over 50 calls to their customer service dept, one Fed X letter to their president (got a return form letter). Sears maintains that they can't come and fix the roof until I prove interior damage. Then, after I show them interior damage, they say that my homeowners insurance must pay for it (pocket doors, ceiling crumbling, ruined wood beams and floors). The company that installed the roof is no longer in business. The last time Sears sent a contractor out, this fellow blamed the leaks on the flashing, which Sears doesn't cover under their warranty, and quoted me $1200 to fix it.

I hired an attorney but after $750 worth of research on class action suits against Sears for this same problem, I told him to quit...he said it would cost several thousand dollars to go after Sears. I haven't shopped at Sears since I got the defective roof and I hope you won't too.
     
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Anonymous on 2007-02-28:
Man, that sux. Sorry about your experience. Sears is a disgrace. I like to say that it's just as hard to shake a good reputation as it is a bad one. Sears is a perfect example, although they're doing a pretty good job of it.
Anonymous on 2007-02-28:
Hey, I live in Leicester and I would never use Sears for anything they don't care if they ever get another person to even come in there store! They are the worst! I hope you get it fixed before the rains come, good luck!
SAJ on 2007-02-28:
As painful as it sounds, you may want to file a claim with your homeowner's insurance carrier, and let them go after Sears.
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