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Sears Roofing Consumer Reviews - Page 2

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Sears Salesmen and Management and Sub Contractors
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRING HILL, FLORIDA -- Set the record straight! Sears home services salesmen misleads you in their roof sales presentation. Contract is done on a cd for your computer. Mine malfunctioned, making it unable for you to read your contract. Also making it too late to cancel in 3 days notice. Now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. Mfg. only guarantees you a good roof shingle. If installed not to mfg. specs like mine and most likely all roofs, mfg. voids their product warranty. Salesmen does not tell you that.

My roof was installed by their sub contractor and failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. Managed to contact a state senator about my problem. Only after that did Sears respond. They had to remove a brand new shingled roof due to improper installation. I documented the complete installation of the roof. Also did the same the second time, pictures of shingle nailing, sheathing drip edge ridge vents also video. Pictures don't lie. New contractor for second reshingle tried to scam me on plywood that was to be repaired, caught him with pics.

Roof is installed just as bad as first time. If not worse, passed code inspection. They are unable to see how shingles are nailed after the sun beats on them. Code does not care about shoddy workmanship, code is immune from prosecution. Both contractors did damage to my ceilings, both say it was not their men. Contractor says men were not in attic; they were in there to remove nails that miss trusses. I have video of them coming out of attic.

In my opinion, how can you trust a company that hires contractors that lies and are unable to install a roof to code and mfg. spec. SEARS, you are the most shameful misleading co. Florida residents, if you have to have a roof done, avoid the SEARS.

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Sears Home Improvement Poor Customer Service
By -

RICHMOND, VIRGINIA -- My wife and I recently purchased a roof from Sears. We were impressed with the sales representative (**) out of the Richmond VA office. He sold us on the Sears brand and reputation including quality contractors, professionalism and craftsmanship. We scheduled for delivery and installation. They were to deliver the materials on Wednesday and install the roof on Saturday. We had some winter weather before and during the Wednesday delivery date so we did not mind that the product was not delivered. However the Saturday installation date came and went without the contractor showing up or calling. This is a problem.

Monday morning at 7:30am a crew shows up asking in broken English if this was the right home. I then asked for the phone number to the contractor and expressed my concern that the temperature was not right for a proper installation. The contractor then asked me "DO YOU WANT IT OR NOT". I informed him that he is the expert and we expect it to be done right. Soon afterwards his crew started packing up their gear and I asked if they were leaving for the day. I then called the contractor and he said he would reschedule on a better weather day.

We then called dispatch to inform them of this activity and the unprofessional way the contractor handled my inquiry. We then schedule and new date for installation and we demanded a different contractor. Being fair, the second contractor was excellent and did an outstanding job. We then contacted the sales department to schedule for final payment. The salesman (**) came out and expressed his apologies for the unprofessional actions. I advise that the missed appointment should have a value to them as it does for us. We came to an agreement for a ballpark figure and he promised to call back in two days to confirm our request.

8 days and many phone calls later they finally responded and confirmed our compensation for the mistreatment and missed appointments. Never in my life have I experienced such unprofessional service on any level. Do not buy from Sears Home Improvement without being informed.

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Sears Department Store Roofing
By -

CONCORD, CA -- 10/16/2010, DON'T BUY A ROOF FROM SEARS!!!!!!!! Just wanted to let people know to be very careful when doing business with Sears Department Store if you decide to purchase a major item and receive a warranty. Don't let what is happening to me happen to you. I purchased a 12,000 dollar roof from Sears and received a 30 year warranty form them. Twelve years later parts of the roofing material are splitting. Spoke with Sears and they informed me we get a lot of rain, wind and movement of earth out here which affect the roof!!! If that isn't enough they told me I needed to go up on the roof the first year to see how it was fairing!?

Sears on warranties for workmanship is 1 year, not 30. If you have problems then the customer must deal with the product line, not Sears. Of course the only reason I paid a higher price to have the roof installed by Sears was because I assumed the 30 year warranty meant that Sears would stand behind their product(s). Assuredly Sears would deal with the supplier of goods and take care of their warranty. Well, live and learn. Nope, basically you get a hang up call and the company line that there is nothing they can do for me.

I'm just advising everyone to be careful when doing business with Sears because they are not upfront with the customer and have false advertising techniques. Their warranty means absolutely nothing. Please send this notice to your friends so others won't be taken by misconceptions that we believe a warranty actually means something and a business stands behind the products they use.

An update on dealing with Sears. Their blue ribbon panel which has done absolutely nothing for me just called today. Since I was not home to answer the phone they informed me that since I was not available to answer their phone call today they were closing the case (file) on me because I wasn't there to pick-up. Honestly, that was what was said, I saved the voicemail!! Each time prior when they have called I have been home to connect with them verbally. Do note... they haven't done anything for me. Isn't that the weirdest call... I kept the phone message.

If anyone has any suggestions on other sites that I can inform people about Sears or suggestions on how to deal with this disreputable company, please advise me.

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Sears Roofing
By -

CONCORD, CALIFORNIA -- Just wanted to let people know to be very careful when doing business with Sears Department Store if you decide to purchase a major item and receive a warranty. Don't let what is happening to me happen to you. I purchased a 12,000 dollar roof from Sears and received a 30 year warranty form them. Twelve years later parts of the roofing material are splitting. Spoke with Sears and they informed me we get a lot of rain, wind and movement of earth out here which affect the roof!!! If that isn't enough, they told me I needed to go up on the roof the first year to see how it was fairing!?

Sears on warranties for workmanship is 1 year, not 30. If you have problems then the customer must deal with the product line, not Sears. Of course the only reason I paid a higher price to have the roof installed by Sears was because I assumed the 30 year warranty meant that Sears would stand behind their product(s). Assuredly Sears would deal with the supplier of goods and take care of their warranty. Well, live and learn. Nope, basically you get a hang up call and the company line that there is nothing they can do for me.

I'm just advising everyone to be careful when doing business with Sears because they are not upfront with the customer and have false advertising techniques. Their warranty means absolutely nothing. Please send this notice to your friends so others won't be taken by misconceptions that we believe a warranty actually means something and a business stands behind the products they use.

Follow-up: I just had a roofer out to my house from Diamond Certified and was told the tiles are all defective... the whole roof!!!

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Ruined My Property When Installing New Expensive Roof
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

.VA. BEACH, VIRGINIA -- Don't get a new roof from Sears! Last 10/28/13 they started putting on a new roof, their highest quality. They came back on 11/3/13 with a different crew to finish. They let all the debris from cutting in the roof vent ridges (old shingle parts and wood pieces) fall down all over the attic and left them there. They cut a hole in my ceiling of one bedroom and left it like that. They left a gap behind the gutter across the front of the garage where their rim edge did not come down far enough.

They told me to get the Leaf Guard gutter people to come and raise the downspout. I called them and they came the next day and said the downspout could not be raised or it would not drain properly. They fixed another problem Sears had made on another downspout and put a piece of rim where the gap existed just to try to help. The rim did not come down far enough and it was Sears problem. They also crumbled a small section of my driveway which they refuse to take any responsibility for. They broke the hanger on a solar light. A couple pieces of siding are bulging where they had done work on which was in the contract.

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Sears Roofing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATTLEBORO, MASSACHUSETTS -- Sears roofing advertises roofing estimates at a savings of 500 dollars. They run their commercial 100s of times a day. In reality I had some people come over and look at my roof. They were higher by 1200 dollars than the previous contractors I had met. The commercial is a scam.

They are trying to get the old school folks to commit to their high price. Sears was a trusted company back in the 70s, people liked them. They now have become greedy and pray on the elderly. They had told my neighbor about 1/2 mile down from me that it would cost 6200 dollars for a new roof. When I had gone over to see the roof we found it had been done 3 years earlier and didn't even have to be done. I can't believe Sears has stooped down this low.

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Runaround About New Roof
By -

MONROEVILLE, PENNSYLVANIA -- On Sept. 21, 2011 I met with a Sears representative about replacing the roof on my house. I felt I was getting a good deal with reputable people. I was told I would be contacted within 2 weeks as to when the job would be started. I made a down payment on a Sears card. After no contact in a month, I called the sales representative. He told me someone would contact me that day.

I called again after no contact in 2 days. I talked to his supervisor, no return call as promised. I talked to another supervisor, was told the foreman would call me by the end of the week, no call. In the meantime I get my credit card statement with the payment due. After six weeks I'm no closer to getting a new roof and I'm expected to pay for something I don't have.

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Roof Shingles Installed by Sears
By -

25-year shingles installed 7 years ago by Sears Home Central In Ottawa ON are now cooked, curling, breaking and leaking. I get huge ice dams causing water to back up and drip inside. Cause: Sears' own representative informed me in July 09 that the ventilation they installed is done incorrectly, causing excessive heat buildup in attic, and it is their responsibility.

Since early July I have asked Sears to fix it. All I get is runaround, excuses, gobbledegook and outright lies from the local Sears installation manager. It is now late November and winter coming on. Of course, they can't do the necessary repairs while there is snow on the roof. Be warned. If you need any work done, find another contractor than Sears.

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Sears Home Services: Roofs
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- I chose Sears Home Services to re-shingle my roof, believing it would be a quality job based on of the Sears name... What a mistake that was. The first contractor Sears sent over arrived with lower grade material than I had purchased and improperly installed the shingles, resulting in THREE FAILED COUNTY INSPECTIONS.

After the third failed inspection Sears sent over a second contractor assuring me that they would "DO WHATEVER IT TAKES" to ensure the job was completed correctly. All shingles from the first installation were completely removed and the job was started from scratch. The second contractor also installed the shingles incorrectly.

Both contractors over penetrated the shingle with the nails, due to improperly adjusted pneumatic nailers, completely missed the trusses when re-nailing sheathing, improperly installed ridge vents, all corner drip edges were installed incorrectly. I was willing to pay extra for the Sears name and warranty. I'll never do that again. How does a $15,000.00 roof fail inspection three times? Think twice before you use Sears Home Services!

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Overly Persistent Sears Salesman
By -

We will be installing a new roof on our home and are in the process of taking bids. The first company we called was Sears Home Services. Not only did the sales representative book a 7:30pm meeting because it "was all he had", he revealed later he had slept in till noon and was able to stay home until 6pm. After boring us for 2 hours with his presentation he finally got to the actual cost. When we explained to him that we wanted to seek other bids for work, he wanted to know why because Sears is the best, the other companies may be out of business in 30 years. It's good to have a sales pitch. However, when a potential customers tells you they are seeking other options let it be.

After interrupting our dinner and staying on for 3 hours on a Friday night, we had had enough and are seriously not considering Sears for the work at all.

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Sears Roofing Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 14 ratings and
23 reviews & complaints.
Contact Information:
Sears
3333 Beverly Road
Hoffman Estates, IL 60192-3322
847-286-2500 (ph)
www.sears.com
smadvisor@searshc.com
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