DON'T BUY BABY GIFTS AT TARGET!!!!!!
SAN ANGELO, TEXAS -- My wife and I have been dedicated Target shoppers for a long time, but that's about to change.
We recently had our first baby and we registered at Target for various baby gifts. After the dust settled from showers and family gifts, we sorted through what we received, pulled out the duplicate items, and made our trip to Target thinking we would apply the resulting credit toward other needed Target merchandise.
Although Target does provide customers with "gift receipts," when the actual showers happen most people see what looks like a receipt and they discard it. As a result, we returned from three showers with only a couple of gift receipts from Target.
One item in particular that we planned to exchange was a jogging stroller. The box had never even been opened. The original price for this item was over $90, and the same item was still in stock on the shelves.
Of course, we didn't have a receipt for this item. But we didn't want to ask for a receipt from the people that gave us the gift because we would have appeared ungrateful.
After arriving at Target, my wife was informed that we were limited to $75 in non-receipt returns. We were told that this new policy was implemented to prevent theft. We did not ask for or expect cash back, but simply a store credit for other merchandise.
Because the stroller was over the new $75 limit, they flatly refused to help us. They would do absolutely NOTHING!! I could not believe it. We had registered for this $90+ stroller, our registry list showed one as being PURCHASED for us, and we still had the UNOPENED original box with Target's label on it. But they still refused to help us.
After complaining about this policy, the store manager reluctantly called a corporate office "customer service" representative. This person was not helpful, responding that the policy was in no way negotiable!
Target would have lost nothing financially in doing the exchange for us and would only be
assuring themselves of continued customer support from us. If they would have processed the exchange, the store would be receiving a stroller they could sell for $90+ to a new customer and we would spend the credit on something else in the store. But they still refused to help us.
We even offered to take a $75 credit for the stroller and let them make an extra $20 profit, but they simply would not do it.
Now we're stuck with a stroller that we don't want or need.
Because of this experience, we plan to avoid Target, if at all possible. We have numerous friends also having babies. We have already told many of them about this experience, and we are counseling them to avoid registering at Target. I plan to make a specific point to tell everyone I know not to register at Target, especially for items costing more than $75.
My wife and I had also been considering investing in shares of Target stock. We won't be after this incident. A company that fails to provide its long-time customers with fair customer service is on the verge of a down-hill slide.
Target seriously needs to re-think its new anti-theft return policy. My wife is an assistant district attorney; she prosecutes shoplifters for a living. I myself am a business-law attorney, and I believe in honest, good business. A policy that prevents us from making an honest return is obviously overbroad.
I contacted Target customer relations about this problem, and they continue to stand by this policy. BUYER BEWARE! I encourage your readers not to register at Target and not to buy gifts for parents-to-be at Target. If they do, at the very least, they should avoid registering for or purchasing any items that cost more than $75. I am writing because I hope to spare other parents-to-be the same frustration that we have encountered in dealing with Target.
I have also posted my complaint on www.target-sucks.com and I encourage others with the same
experience to do the same. There is another letter posted on that website describing the identical problem. Unless customers make a point to get the word out, Target won't realize that its oppressive policy will cost them money and the policy won't be changed.
Thank you, Hal Noelke.