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Target Baby Registry

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Baby Formula Decision
Posted by on
Rating: 1/51
WILMINGTON, DELAWARE -- Well, Target, you blew it big time. In what appears to be the worst marketing decision since New Coke, apparently someone in your marketing area has decided the best way to introduce your new marketing on baby formula is to remove the old Up and Up brand formula from the shelves, in anticipation, replacing the shelves with the much higher priced Similac brands. Guess what? My baby hates you!

You sold us on the Target brand (well, actually my pediatrician recommended it), and just when we thought our sleepless nights were predictable in bottle-making, we have run out of our baby's favorite formula. I'm assuming your marketing chief has absolutely no appreciation for this (no kids? grown kids? obviously delegating overnight feedings to a nanny? how 'bout not even using Target brand?).

You have definitely lost yourself a brand supporter. In the time it takes for my baby to get used to another brand, and your shelves once again display the panorama of Target knock-offs of every name brand of formula, we won't be switching back. Nor will our friends. Nor will anyone we tell while this ridiculous plan is fresh in our minds. You blew it. Big time. And let down your littlest consumer.
     
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Venice09 on 2012-03-27:
You can buy it at Target.com:

http://www.target.com/sb/baby-feeding-food-formula/Up-Up/-/N-5xtkjZ5xvse
madconsumer on 2012-03-27:
very helpful.

thank you for posting!
pissedbabymama on 2012-03-31:
so this is my first comment ever, I just got home from target and am super pissed. Who on earth thought it was a good idea to clear the shelves of baby food. They ran out of the soy formula last week...I bought the last can last Saturday. I went back today to refill my stock...I prefer to keep a can on hand just in case. I asked the associate, "yes they might be changing their packaging" is what I got. I called the other target nearby and asked more questions to find that indeed they are changing their packaging and clearing out the shelves. They are due to deliver to the new product some stores on 4/1 (April fool's?) and others on 4/3. So, I'm stuck, the price for the target soy formula is 14$/can and the nutramigen is 33 $/can (which is smaller too). I bought the gerber soy just in case we run out. Target needs to stop messing with my products. I use very few and am a true loyalist. I don't coupon. I buy the same stuff every month. Last year about this time they got rid of the toilet paper that we use...it's back now. Target mgmt needs to get a clue. I refuse to go to walmart but Costco is looking more and more appealing as our family grows.
trmn8r on 2012-03-31:
From the OP's followup, it sounds like a new version of the store brand was supposed to be introduced, and that was delayed for some reason. Thus, there is another brand in that spot for now.

If that is the case, it just seems like a plan that has encountered a hitch. Someone at Target should be able to confirm what is happening. Supplies of products can be interrupted, and a substitute of some kind may be necessary in the interim. I hope the OP can find one.
thejess on 2012-04-02:
UPDATE: The new baby formula is starting to come in; it does not appear that the shelves reflect the new marketing strategy (very little shelf space has been devoted to it), but perhaps under some pressure, they are putting out what they have received so far. BUT be careful. The colors have all changed, so to the 'pissedbabymama'...the soy formula is now in PINK print...I know, because I almost bought pink when I saw it by a sign that had "Clearance" next to it, and assumed it was the now discontinued Sensitive Milk-based formula (which has been re-introduced in orange print).

In general, thank you MMeade. The other responses were making feel irresponsible for not stocking up or giving adequate understanding to Target, in having had a hiccup in their marketing. Fact of the matter is, my complaint wasn't about having people suggest alternatives, it was a 'shame on you' for Target, for dropping the ball when they introduced the new formula, and from the subsequent comments, not having anyone in the store know what was going on with the missing formula, shy of telling people it was discontinued.

I believe strongly in the product, and I hope somewhere between our postings, visits to the customer service area, and calls to their headquarters, that Target and others gain an appreciation for the inconvenience this caused people. As I stated previously, this isn't spaghetti sauce, this is the primary source of nutrients for infants (who I would point out to you all at 3am with a screaming baby rejecting the substitute brand), once they have been weaned from breast milk. And yes, despite what I said in the original post, I probably will go back, because truth of the matter is, my baby prefers the Target brand, and couldn't care less about my soap box on brand loyalty.
Samantha on 2012-04-03:
I saw it back today after my sons pediatrician appt. She thought it sounded suspicious.....what company yanks ANY product off every shelf bc of packaging color change? She thought it was some sort of quality issue and suggested I just switch brands to be safe. Lucky for me my son is 9 months old so Enfamil for 3 months won't break the bank. But I do think the circumstances are suspect and I came home and threw away what I had left.
thejg on 2012-04-15:
I am in Chicago and just went yesterday assuming it would be a done deal and they were just beginning the process! No formula...no answers...of course the employees don't know what is going on. "uuuhhh...they're not making it anymore...." what to do...similac? this should be fun...fingers crossed he doesn't have the same reaction he did the first time. yeah, target....small.
traceylynn on 2012-03-27:
Was there a shortage?
Venice09 on 2012-03-27:
Maybe the store was out of stock and temporarily filled the shelf with something else. Did you ask?
Anonymous on 2012-03-27:
Perhaps it was an ordering related issue? An overturned delivery truck on interstate? There are a variety of reasons why the Up & Up might have been simply out of stock. And as opposed to having empty shelves, and suffering unnecessary profit losses, the marketing geniuses filled the empty space with another brand.

If the formula is as good as everyone claims it to be, then instead of boycotting Target, maybe ask to speak with the store manager (not just a shift manager either), and check if its a permanent issue. Your baby may thank you someday:)
trmn8r on 2012-03-27:
I agree with the others. The best thing to do would be to try to find someone at Target to confirm there has been a change.

Maybe they discovered that Up and Up doesn't have the cache that others do. I just saw a documentary that Chinese consumers (in China) are buying American baby formula (Gerber) and diapers (Huggies) because they trust the names. It isn't a direct analogy, but it is possible that the marketing people that you speak of made this decision based on sound research.
Skye on 2012-03-27:
You should contact Target directly, and find out what's going on.

thejess on 2012-03-27:
Replying back...I understand what you all are saying, but...in the last formula I bought, under the lid was a guide to introduce the new formula branding, showing the old packaging vs. the new packaging "Coming in April 2012". I checked several Target stores, and they have gone so far as to say the formula is "discontinued" and all traces of it on the shelf tickets has been purged. I don't think this is a shortage, and if it is, that's really poor planning to coincide with the re-branding. I could go online to buy, but I'm out of it NOW. If Starbucks had run out of cups pending their new logo intro, and you went in for a cup of coffee, and couldn't get one, perhaps you could appreciate that wanting to have some grandiose marketing campaign launch might be better served if you didn't remove the old product ahead of the new coming in, especially for something like baby formula. Diapers, maybe. Or spaghetti sauce. But baby formula?!
Venice09 on 2012-03-27:
I understand what you are saying, too, thejess, but you could have checked online before running out since it is crucial that you have it. There might have been some unforeseen problem with the new branding that is causing the delay. If you haven't asked then you don't know for sure that it's been discontinued.

I know how you feel because it drive me nuts when my favorite products are changed or discontinued. You need to find out if the formula was in fact discontinued in stores so you can plan ahead and buy it online. That would probably be easier than adjusting your baby to a new formula. You could get overnight delivery on your first order and maybe borrow some from a friend while you wait.

I hope it works out.
MMeade on 2012-03-31:
Do you people have children? Who checks online before they go and buy formula? My baby is also on the Up and Up Brand and when I went to store to buy it they didn't have any on the shelves. I didn't get anything about them rebranding and when I asked about it, the employees didn't know ANYTHING. It took me calling store after store until someone finally told me that it was being discontinued, so stop saying it is the parent's fault or that they somehow could have prevented something out of their control. This is stupid. You think that Target would have at least informed parents of the coming rebranding and the risk of their formula not being on the shelves. Like posting signs everywhere on the formula aisle?? It the rebranding isn't even on the website! I also called store after store to find cans and they were all out. I am on a budget and buy formula once a month. So when I go in to buy my monthly formula, they are all out and I am all out, that means I have to go somewhere else and I did. I went online when I got home and they didn't have it online. Really bad move on Targets part, PERIOD.
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Target Baby Registry - A Waste of Time
Posted by on
I recently set up a baby registry through Target for my first baby. I was excited to start the process, but quickly learned I had set myself up for disappointment. From day one, about half of the items I listed have shown up as "temporarily out of stock" and have never come back in stock. When I selected alternate items to replace those, the new items also went out of stock. Most of the pictures and info about the items have disappeared, making it impossible for others to see what I have listed. I've noticed a few items have had their descriptions changed, for example, I had a set of combs listed and now the picture is gone and a description of a diaper bag shows up. My mother and mother-in-law both purchased items and selected the option to have them shipped to their homes instead of mine. Even after selecting the option and entering in their own shipping information, both of their gifts were sent to my home. I contacted Target three times through email only to be told to call them instead each time. When I called, they told me it was "obviously a mistake on the customer's part, not theirs" regarding the shipping, despite my having proof that people selected their own addresses. They also told me they had no explanation as to why things were disappearing and appearing on their own on the list and claimed "this has never happened before".

After having done research on this, I can see that that is a lie. The woman claimed she was having a tech team look into the issues, but that was about a week ago and I have not been contacted by anyone since. I told her I was extremely frustrated and that I had told everyone I know never to use a registry through Target for anything, and she got flustered and said I should probably reconsider that. I asked for her name and intend on making a follow up complaint.
     
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Nohandle on 2011-06-08:
We've read complaints before about these registries, not only at Target but other stores as well. I can understand when you register that your home address is part of the registration but to have two orders shipped to your home when the gift givers had specified another address then the problem is with Target.

I honestly think what once was considered a nice option for individuals to purchase just what the recipient wanted has become a nightmare. The option should not be offered if those businesses cannot keep their websites up to date.
Churro on 2011-06-08:
Another day, another Target complaint.

"I had set myself up for disappointment" ~~ Yeah that's usually the case when one enters a Target. You're not alone there. I guess the old saying is true, "Savvy consumers avoid Target. You should too!"

Good review!
Nohandle on 2011-06-08:
An employee at the office recently registered for her wedding gifts at Target. I thought "what could be easier for me" so promptly checked it out. The VAST MAJORITY were out of stock. No one can tell me she deliberately selected items that were not offered in stock. I enjoy registries so I can purchase exactly what the individual wants. I finally just mailed a check, since Target was the only place she registered, and she could not have been more pleased.

I've ordered on line for registries out of state. It worked out beautifully and the gift was delivered nicely wrapped and no problem for me at all. If you are going to offer a registry get it straight; otherwise, find something else to do.
biomajor on 2011-06-08:
NoHandle, I'm sure she didn't deliberately did that, but she probably selected her registry items months ago and since Target's merchandise turnover is done so often, the items she selected were probably long gone.

I love Target and love their clearance when it's time for them to change the seasonal items :)
deb on 2012-01-10:
We have had the worst experience with Target Baby Registry recently. Some days we weren't even able to view the registry, call customer service and talk to someone in India whom you can't understand. People had a difficult time even bringing it up at the store, ask the cashier to take things off and they do not know how so many duplicate items. Tried to purchase a car seat with gift cards, only allowed to use four at a time, put the balance on a credit card, showed the charge to personal credit card. Threw away the used gift cards only to see the next day the order never went through. Thank goodness we didn't take the garbage out as the garbage man came that morning and we would have been out 150 dollars. Be careful with Target and don't ever assume anything is going as planned!!!!
Alysia on 2012-03-09:
Registered for our baby registry at Target months ago so that there would be plenty of time for people to purchase for the shower next month. Today I find out that people have been purchasing but for some reason the registry isn't refreshing itself. After calling in to customer service I was informed that the only way to fix this was to have the people call in and tell them the item numbers of what they purchased from the registry so that it can be manually updated with every purchase. Ridiculous! Not to mention that to return items there is a limit to the number of items you can return and the only way to do this without a gift receipt is to have the store print out the list of bought items on their closed system and have them return them that way if they are willing to take them. So not only is it highly likely that we will end up with duplicate items, we may not be able to return them for things we need. Say we get 4 baby swings, only having 1 baby, if the store isn't willing to return the other 3 we are stuck with them because Target registry sucks!
I normally love Target. I constantly shop there both online and in store. This whole registry thing is just stupid and needs to be addressed rather than shrugged off my customer service.
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Do Not Register At Target!!!
Posted by on
SPRINGFIELD, MISSOURI -- I am writing this review to hopefully help anyone who might be considering registering for a baby at Target.....DO NOT DO IT!!! Since this was my 3rd child I thought I had this registering thing down to a science...I knew what we would really need instead of wants and thought that by browsing at Target that they would have everything that we would need so we decided to go ahead and register. I had lived in a big city with my other 2 children and had always used Babies R Us and honestly can say that I had no complaints...the staff was always very helpful and they seemed to have a selection that couldn't be beat. But there is no Babies r Us where I currently live so we unfortunately went with Target... From the very beginning we had problems!! When we got home and looked at our new register there were so many mistakes!! Some of the items just had a jumbled title and were price marked at 1 cent!!! Other items said online only even though we had just scanned them in the store!!

Lucky for us we had 2 baby showers one was in a big city and low and behold they had a Babies R us...and everything for that shower went smoothly...no duplicates and everything was up to date...But when I went back to my target registry to delete some items I saw more mistakes!! I went to the store to see what was going on and was shocked to see that a lot of the items that were in the store a week ago were now online only...but of course this wasn't updated on my registry info...after trying forever to walk grandmas through the "how to buy online" procedure we discovered that it was going to be an additional 60 dollars to ship!!! How embarrassing that someone is trying to buy you a gift and they get smacked with such an outrageous fee!! After apologizing over and over I jumped on Walmarts site and found the exact same thing 15 dollars cheaper and 97 cents to ship to your house or free to a Walmart store!!! How does one company charge 97 cents and another 60 dollars??!!

So the grandmas took their business to Walmart. And I deleted the items from my Target list...it is becoming more gratifying for me to be able to delete things off of the list than it is to receive the gifts!! my "Target baby shower is in 2 days and I have told everyone coming that they should just avoid printing the registry all together and if they want to give a gift it should just be a gift card or go to Walmart or anywhere besides Target!!I love it when family calls and tells me what they have picked up elsewhere so that I am able to jump online and delete...knowing that that is more of my friends and family's money that they will not be getting!! But just for fun I went to the store and printed my own registry and went through looking for items...out of 30 items 6 are actually in the store to date...what a joke!! I also asked a sales person to help and what a shock they had no more idea than I did..

My only fear now is all of the reviews I had read about what a nightmare you have to go through if you get duplicate items or need to return anything!! Hopefully I have gotten the word out that no one should use the registry!!
     
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Ponie on 2009-01-23:
Nothing like telling friends and family what they should buy you as a gift. Why not just tell them to give you money? That way you won't have a big pile of wrapping paper to clean up and toss away.
Anonymous on 2009-01-23:
Do people get baby showers for the third kid? I don't have any, so I don't know. I thought one was the limit and then it was up to the parents to provide for the ones after the first.
TGT101 on 2009-01-24:
I was thinking the same thing sherdy. I thought you only had a shower for the first child.
yoke on 2009-01-24:
I have 3 kids and I only had a shower for my first. Friends took me out for a celebration for my 2nd and 3rd and gave token gifts. I would never have thought of registering for my 3rd child.
CrazyRedHead on 2009-01-24:
I didn't know Target sells babies?!?
Anonymous on 2009-01-24:
Unless it was for one of those "late in life oops" babies, the ones that come along when the older sibs are in high school, there is no way I'd even go to a shower for a third baby. The hand-me-downs from the first two aren't good enough? I'd send "Regrets" to the RSVP.
Ytropious on 2009-01-24:
So let me get this straight, you had not one but two baby showers for baby number THREE? I agree with Sherdy, why not just use hand me downs? Showers are for first babies only in my family/friends circle. You must have rich friends or something.

In regards to Target and your problem with them, each place will have different items in stock, and each store charges different shipping, it's life, deal with it. And if grandma had such trouble with ordering online why didn't YOU just spare her the trouble and insist she not have to go through it for you, make it easy on her and tell her you insisted on a gift card.
Kana on 2009-11-13:
Walmart? Classy.

Don't like the price, go somewhere else. Nobody is forcing you to use Target. Be angry at yourself for picking the wrong option. Because that's what you have. OPTIONS.
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Target Baby Registry Is Such A Scam
Posted by on
SAN ANTONIO, TEXAS -- Having a new baby is supposed to be such an exciting time and you want as little hassle as possible...right? If so, then do not use Target's Baby registry. The actual registry process goes off without a hitch, scanners are easy to use and they have plenty of items to choose from. The pricing however is a nightmare. We registered for a stroller advertised on the shelf at $129.99, no problem, then we noticed the scanner marked it down to $87.48 we thought "wow, whoever buys this is going to get a great deal!" The next afternoon, my mother goes to another Target store near her house and prints a copy of our registry. The same stroller we found to be $87.48 is marked at this Target for $62.48.

Unfortunately they have none in stock, so my month goes to the Target store we registered at and prints a copy of the registry there, finds the same stroller for $87.48 on our registry and proceeds to take one up to the front with our registry in hand. They charge her the $129.99 and she lets them know that it is advertised on the registry at $87.48, they refuse to sell her the stroller for the price on the registry and although she has proof it is listed for even cheaper at another store, they are rude and refuse to honor the registry price with no explanation. We call all the Target stores in town and all have different prices though a helpful woman at another store told me that if it is listed at her store on the registry for $89.99, she will have no problem honoring that price, she also told me that failing to honor the registry prices is just "stupid".

As if this wasn't enough, my month and I compared the two registry print outs and found that at the Target store that had the stroller listed in the registry at $62.48 had other items that appeared to be on sale...silly me thought "alright I really need to get over there and get those items that are at the discounted price". I go, the item is on the shelf listed at $56.99, the registry has it for $39.88, keep in mind, this Target was going to honor the $62.48 price of the stroller if they had one in stock that was listed on the registry. I continue looking for the other items they show, there are none, there aren't even tags for those items anywhere on the shelves. So I take the one thing I found to the front. I am even up front with the cashier and say that the price listed in the registry is $39.88 and the shelf said $56.99, I explained that this has happened earlier today with a stroller and that they were going to honor the lower prices before.

He proceeds to tell me that it was probably on sale. Um...OK. He goes to customer service where he converses with another guy who looks twelve and then comes back telling me that it must've been on sale before. I ask..."did it go on and off sale between when I printed the list at the kiosk and walked back to the aisle"? I just get a "sorry" from the guy. Target seems to have no interest in making things right with their customers and seem to want to bait and switch on the at every opportunity. I have not had many problems with Target in the past, but if everyone who buys something off my gift registry is going to be confused and treated unfairly, then I will not bring them any business. I am very disappointed by the way they use every excuse they can think of not to honor prices they list.

I have read so many reviews recently and I am just disgusted. I am registering at Wal-Mart tomorrow.
     
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TGT101 on 2008-12-29:
The only time I see prices end with an 8 at Target is when they are clearance. In which case they wouldn't be getting them back in or do price adjustments.
beck0710 on 2008-12-30:
Didn't ask for a price adjustment, asked for the price specified on the registry and only if the item was in stock.
Chitwngirl on 2008-12-31:
Beck0710...don't shop Traget. When you do need to take items back from your shower...you will go through this insanity yet again.
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Up & Up Baby Wash
Posted by on
FLORIDA -- I love Target and I am a regular customer. I am using the Target brand because it is less expensive. But, to my disappointment, "up & up hair and body baby wash" has not reached my expectation lately. I am using it for my children and found out they were complaining that their skin was itchy after showering. I have used it myself and I am confirming the same statement. It makes your skin very itchy and dry.. Since I have stopped using this product, my children are not complaining anymore. I thing Target has changed the formula because it used to be a good product, like Jonson's baby wash. I am very concerned about this product since it is recommended for baby. Baby can't talk or tell what's bothering them.

I hope Target will read my message and will remove it from their shelves (recall). I will definitely NOT recommend this product to anyone
     
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Lester1 on 2012-01-30:
When my children were small I learned to not cut corners on their hygiene items for the very reason(s) that the OP states.

Johnson's all the way.
madconsumer on 2012-01-30:
very helpful review!

thank you for warning other people about this product.
andbran on 2012-01-30:
I used to use baby magic
Venice09 on 2012-01-31:
I used Mennen's Baby Magic, too! I can't vouch for it now, but it was a great product 20 years ago.

This is an excellent post. It could help parents understand why their baby is crying or uncomfortable, because as you said, babies can't talk.

Thanks for letting everyone know.
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Target's unfair return policies/baby registry
Posted by on
VERNON HILLS, ILLINOIS -- First of all, my husband and I have been loyal Target shoppers for many years. When I became pregnant we began thinking about where to register for gifts. I was prepared to do the bulk of the registering at Target but two friends who had recently had babies, warned me not to due to their unfair return policy. I took their advice and registered for (and received!) thousands of dollars worth of gifts from Babies R Us. I only registered for a few things at Target. Many friends chose to purchase things that I did not register for from Target. I have had several returns to make over the last few months. The first problem I encountered was when I tried to return an item without a receipt. Instead of receiving a store credit, I was told I needed to do my shopping and bring my items up to the customer service desk and the amount to be deducted. Please keep in mind that I was 8 months pregnant and buying large packs of diapers, toliet paper, paper towels, storage bins. I had to drag these items to the customer service desk where there is no moving belt and a long line. BIG HASSLE! The next time I had to return an item, I was told thatI would have to exchange it for an item from the same department. I was returning clothing but I needed a cd player so I had no choice but to make a big scene until the manager gave me a store credit. Today, was the last straw. I received an outfit recently that was too small. I took it to the customer service desk and was told that they would not return it for me because I have had 3 returns this year with no receipt. I went about my shopping and wrote my very last check to Target! Target, your policies are unfair and I won't take it any more!
GH, Mundelein Il
     
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chris75056_1 on 2004-09-30:
If you've shopped Target for as many years as you claim, surely you were aware of their return policy beforehand? It's posted and it's on every receipt. And playing the "I'm pregnant" card is tacky. Target didn't put you in that position and it's your own fault you felt that following their rules was a hassle. If you had that much merchandise to deal with that day, why didn't you ask someone to escort you? Yeah, the Target return policy is strict, but it's been designed to keep serial-returners and shrinkage down. Your beef is with those who abused the system and caused the tougher policies, not Target.
you r stupid on 2004-09-30:
I'm so tired of people complaining about stores return policys, first you should be thanking companys at all for taking back anything without a receipt,especially a store who ALWAYS gives a gift receipt blame the people who gave you these gifts without a gift receipt. and before you buy something from a store its your responsibility to know the return policy, so grow up and do your research first.
AZJEM on 2004-10-29:
With ALL these friends,that give you a thousand dollars worth of gifts, why didn't you ask one of them to come to the store with you and help carry or fetch things for you. Or, where is daddy that would let you do all this in your delicate condition? also, I hate to bring this up, but you sound a bit selfish and ungrateful exchanging an outfit for a CD player. Maybe that's why you didn't bring any friends. You didn't want them to see you exchanging all the cr*p they got you so you could get something you really wanted. You my dear, are a spoiled brat?
Dixon-Illinois on 2004-12-21:
I sympathize with your child. To have a mother who gets so frustrated at the minor details in life. Too much stress on a fetus can cause complications. Take those gifts you never asked for and give em away for Christmas to your friends that didn't abide by your wish list!! Problem solved. Create a great day!
MizShopper on 2006-08-13:
I am surprised everyone else is negative on this poster. I live across the country from my relatives and have advised them not to shop at Target for my daughters. We have received gifts over the years that needed to be returned. Once someone bought an expensive gift from Sporting Goods. They did NOT provide a receipt, and I was unable to get one from them. As this poster has stated, you have to go find an item from the same department to exchange. How ridiculous. I find them to be the ONLY store that does this. Having said this, I used to love shopping at Target, but this has made them less than tops on my list. One thing I can recommend for all people, wait until Christmas and take your unreturnable item back then. They are easier to deal with right after Christmas.
zeusarrow on 2007-03-23:
I'm shocked at all the negative responses to the complainant. Clearly Target has a list of all the items purchased by her friends against her registry, all Target need do is check the list.

All you negative folks must be Target employees- in softball you're known as 'ringers'. Some extra slack is due to customers who've asked their friends to purchase items at a particular store-from the registry. Gift registries are among a store's highest profit centers.
Aim on 2007-11-20:
This blog is several months old but I am just now reading it as I had an unsatisfatory experience at Target today. I am shocked at how tacky and unfair my fellow bloggers have been toward madatarget. Let's try to keep our discussions on topic folks! Attacking her parenting skills is not necessary, let's try not to act like Kindergartners! I also have been a loyal Target customer for years and have noticed an increase in the restrictions on returns. I also understand the need for these restrictions. However with that said, as a loyal Target customer I registered for my upcoming baby at Target which in essence is asking my friends and family to purchase gifts from Target over other retailers. That in my opinion should be rewarded with loyalty from Target. Today I tried to return an item without a receipt that was purchased off my registry, of which I received two of, when I only registered for one. Because I had registered after August 9th of this year, they would not even give me a store credit without a receipt. When my registry clearly shows two of this item was purchased! So they have made a policy change regarding registry returns as recent as August of this year. As far as asking my friends and family to help me return items or begging them for gift receipts I think that is just plain tacky. I would rather have an extra of an item, give one away than inconvenience my family and friends who were kind enough to buy me the exact gift I asked for, from the retailer I chose. I would have preferred they give me a receipt with the gift, but then again, isn't that one of the reasons why we register with stores, so that we get what we want and so returns if necessary are not a problem? Hmmmm, something to think about. Also, something to think about, when the second item was purchased why did the Target cashier not alert the purchaser that one of this item had already been purchased? Hmmm, another thought. Now, I will probably continue to shop at Target when necessary, but surely not as often and I will no longer refer friends and family there. I am actually considering returning every gift purchased at Target for which I did receive a receipt. And will then go to another retailer.
TBoy08 on 2008-02-27:
If your a "loyal shopper" you should have known the policies. Don't complain because your pregnant its not their problem. How do they know you bought it at Target. Grow up!
MRM on 2008-02-27:
NO RECEIPT NO RETURN... 'nuff said.
Retail Meltdown on 2008-03-26:
WOW...sounds like the majority of you are angry customer service employees. I had a similar experience when trying to return a maternity outfit that a relative had given to my wife. My wife had already tried to exchange the item for a different size and was told that there was nothing they could do because she did not have a receipt. I was floored when she told me the story and thought that the store was taking advantage of an emotional, pregnant woman! I told her that I would take care of it and to no avail had the same experience. The item was clearly marked with Target tags and even registered in the scanner before the customer-no service rep realized I didn't have a receipt. There is no way that I would ask my aunt to give us a receipt for the item...that would be rude; however, now we are stuck with an item my wife can't ware. I guess we will donate it to a local charity. The fact is that there are plenty of retailers that do not treat there customers this way and now we will spend more of our money at those retailers. We are now ex-Target customers...Life is to short to deal with these types of headaches. By the way there were at least 12 other people in the customer service line who were turned away unsatisfied! Target it is your policies that are driving your customers away. You have lost track of what drew people to your stores in the first place.
sarahnkrystal on 2004-09-30:
Return policy is posted on every receipt! You should be grateful that they will even give you an exchange from the same department. I can shove stuff in my purse, go home and then return it for something I really want. The return policy should not be changed just for you.
Trgtkay on 2004-10-01:
I'm sorry about your situation, but I must say I find it strange that your friends didn't give you any gift receipts knowing about possible complications when returning things with no receipts...was there anyway to get the original or the gift receipt from your friends?
Recently Target changed the no receipt return policy because of customer (guest) abuse. Although the policy has become more "strict" if you take a look on the back of the receipt the message clearly states you need a receipt for all returns and exchanges. I understand from a guests perspective that by having to deal with so many restrictions on return policies is a hassle, but in all honesty it is the only way stores like Target can protect themselves. Also many people do not understand how the computers are set up, many times there is no way to work around the system, and in other cases if an employee does a no receipt return incorrectly a red flag goes up and the store is notified.
bestbestbuy on 2004-10-01:
You admit that you had to make a scene in public to get what you wanted? Who's the baby here?
Unsatisfied on 2004-10-01:
Considering that Target's POLICY is NO RECEIPT NO RETURN, I'd say they bent over backwards for you many times by making exceptions. You just decided to take advantage of their generosity until you wore out your welcome. And making a scene? How mature! I feel sorry for your soon-to-be-child who will have a big blubbering baby for a mother!
Aember24 on 2004-10-02:
I agree to all of the above but with a few comments of my own , First when you state that you had to "Drag" all of the items to service counter why didn't you use a buggy and if you did you are now a liar because than you pushed everything and did not drag it, secondly Target is very good about putting most of the baby items at very reachable shelfs because most of there shoppers are pregnant woman, and thirdly if you can't manage shopping pregnant how in the holy hell are you going to shop with a screaming baby?
Unsatisfied on 2004-10-02:
I know how! She will be one of those mothers who lets her kid scream and carry on the entire time they are in the store, showing no respect for other shoppers or the employees. She will let her kid put merchandise into their mouth, getting it all slimy and nasty, and then toss it on a shelf where it does not belong or hand the nasty thing back to a cashier saying "I don't want this." (As if the store wants it back!) This mother will go to the service desk whining and complaining that there are no carts with baby seats in them ... the store will go find her one which she will ungratefully take without so much as a thank you, and then proceed to leave it in the parking lot where it can cause damage to others' vehicles. She will think that just because she has a spoiled, slimy baby that the world must be handed to her on a silver platter because she is soooo special. Oh please!
Anonymous on 2004-10-03:
I am so sick of whiny customers complaining when stores give them a hard time about returning something without a receipt. They do this, or else people would be grabbing stuff off of the shelf & bringing it up, trying to 'return' it all the time. And you made a scene? Who's the bigger baby here, you or your kid? You need to work retail for a month or so & see what it is like to deal with people like yourself. You make me glad that my retail days are over.
bestbestbuy on 2004-10-07:
No kidding. NO RECEIPT - NO RETURN. End of discussion people!
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DON'T BUY BABY GIFTS AT TARGET!!!!!!
Posted by on
SAN ANGELO, TEXAS -- My wife and I have been dedicated Target shoppers for a long time, but that's about to change.

We recently had our first baby and we registered at Target for various baby gifts. After the dust settled from showers and family gifts, we sorted through what we received, pulled out the duplicate items, and made our trip to Target thinking we would apply the resulting credit toward other needed Target merchandise.

Although Target does provide customers with "gift receipts," when the actual showers happen most people see what looks like a receipt and they discard it. As a result, we returned from three showers with only a couple of gift receipts from Target.

One item in particular that we planned to exchange was a jogging stroller. The box had never even been opened. The original price for this item was over $90, and the same item was still in stock on the shelves.

Of course, we didn't have a receipt for this item. But we didn't want to ask for a receipt from the people that gave us the gift because we would have appeared ungrateful.

After arriving at Target, my wife was informed that we were limited to $75 in non-receipt returns. We were told that this new policy was implemented to prevent theft. We did not ask for or expect cash back, but simply a store credit for other merchandise.

Because the stroller was over the new $75 limit, they flatly refused to help us. They would do absolutely NOTHING!! I could not believe it. We had registered for this $90+ stroller, our registry list showed one as being PURCHASED for us, and we still had the UNOPENED original box with Target's label on it. But they still refused to help us.

After complaining about this policy, the store manager reluctantly called a corporate office "customer service" representative. This person was not helpful, responding that the policy was in no way negotiable!

Target would have lost nothing financially in doing the exchange for us and would only be
assuring themselves of continued customer support from us. If they would have processed the exchange, the store would be receiving a stroller they could sell for $90+ to a new customer and we would spend the credit on something else in the store. But they still refused to help us.

We even offered to take a $75 credit for the stroller and let them make an extra $20 profit, but they simply would not do it.

Now we're stuck with a stroller that we don't want or need.

Because of this experience, we plan to avoid Target, if at all possible. We have numerous friends also having babies. We have already told many of them about this experience, and we are counseling them to avoid registering at Target. I plan to make a specific point to tell everyone I know not to register at Target, especially for items costing more than $75.

My wife and I had also been considering investing in shares of Target stock. We won't be after this incident. A company that fails to provide its long-time customers with fair customer service is on the verge of a down-hill slide.

Target seriously needs to re-think its new anti-theft return policy. My wife is an assistant district attorney; she prosecutes shoplifters for a living. I myself am a business-law attorney, and I believe in honest, good business. A policy that prevents us from making an honest return is obviously overbroad.

Update:

I contacted Target customer relations about this problem, and they continue to stand by this policy. BUYER BEWARE! I encourage your readers not to register at Target and not to buy gifts for parents-to-be at Target. If they do, at the very least, they should avoid registering for or purchasing any items that cost more than $75. I am writing because I hope to spare other parents-to-be the same frustration that we have encountered in dealing with Target.

I have also posted my complaint on www.target-sucks.com and I encourage others with the same
experience to do the same. There is another letter posted on that website describing the identical problem. Unless customers make a point to get the word out, Target won't realize that its oppressive policy will cost them money and the policy won't be changed.

Thank you, Hal Noelke.
     
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Anonymous on 2001-09-03:
Companies enforce return policies for their own protection. But speaking to a manager usually helps in these cases since they have you on record for the stroller. It's a shame they refused to do anything more. They should have worked with you to keep a good customer. I would go to another target and explain the situation to the store manager there. Maybe they'll be able to help. And by all means, keep your receipts!!!
Anonymous on 2001-12-02:
"Of course, we didn't have a receipt for this item. But we didn't want to ask for a receipt from the people that gave us the gift because we would have appeared ungrateful."

You want Target to compromise- what about you? Are you prepared to do the same? I suggest that the easiest remedy is to contact the individual who purchased the item and request the receipt. How much time have you invested in this battle? You could have saved yourself, and Target's employees, so much time if you'd simply been willing to speak honestly with the gift-giver.
Anonymous on 2001-12-02:

"Although Target does provide customers with "gift receipts," when the actual showers happen most people see what looks like a receipt and they discard it. As a result, we returned from three showers with only a couple of gift receipts from Target."

Who's fault is that: Target's? You insist that the blame is all theirs, do you hold yourself to any accountability in this problem? Sorry, but there's a couple of holes in your argument. I would think that an attorney could spot them, or at least not draw obvious attention to them.
Anonymous on 2001-12-31:
I will be having a baby in March and am glad to know about Target's policy on returns. I had planned to register at Target but will not. I do ot appreciate a store who considers me a thief while they take my money.
Anonymous on 2002-05-01:
"Thief" is correctly spelled thief. Target sells dictionaries. I suggest you purchase one on your next shopping trip.
Anonymous on 2002-05-01:
Hey Also, it's their fault if they discard the gift receipt! Jeez, read the store's policy and live with it. If you don't like it shop elsewhere. This isn't rocket science.
Anonymous on 2002-08-15:
It is obvious that those of you who side with Target on these issues are obviously Target employees... very sad. If it were you in this situation, you would clearly be singing a different note.
Anonymous on 2003-11-18:
I have had problems with baby clothes and they did not want to change them and I had the receipt. Target sucks! go to Walmart
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Would Not Let Me Exchange Baby Products for Formula
Posted by on
Rating: 1/51
HILLSBORO, OREGON -- My wife and I both have divorced parents so we had 4 different baby showers for which we received multiple items that were the same. All still in the package untouched we wanted to bring the items in to exchange for formula and were denied. This upset me so much that I refuse to ever shop there again.... They would not let me exchange little things like baby blankets for formula... .Am outraged and will never go back to Target again.
     
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andbran on 2013-07-23:
did they give a reason why? I used to work at the service desk and never saw it as an issue. contact customer service
yoke on 2013-07-23:
Did you have the receipts when you went to return the items.
ILOVEMYSON on 2013-07-23:
Did you have the gift receipts that Target offers? Sadly without them or the credit card they were bought on or original receipts they don't have to exchange anything, Targets return policy is very clear and always has been..If items were bought off registry the cashier would offer gift receipts..
clutzycook on 2013-07-23:
That's strange. If they gave you store credit on a gift card, you should have been able to take that and buy whatever you want.
Susan on 2013-07-23:
The only reason I can imagine why they wouldn't let you make the exchanges is because you didn't have receipts which are required at Target and many other retailers.
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Horrible return policy
Posted by on
ALLENTOWN, PENNSYLVANIA -- I bought a car seat for the price of 110 dollars.
I misplaced the receipt and the car seat was only a month old. My new born weighs only 10 pounds and doesn't fit in the car seat with a winter coat. I tried to exchange it for another car seat that can fit a new born but they refused to help me. I believe that a company as huge as target would have a better policy with their customers. I only want a car seat that is usable after spending so much money. Target should be responsible for the merchandise they sell. As for me and my family we will never shop at target again.
     
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Anonymous on 2009-12-03:
How did you pay? If you used a credit card they may be able to look up your transaction by the credit card number you used. That seems a little weird on Target's part. If you had the seat with it original packaging and all the parts, they should have at least offered you a store credit.
Anonymous on 2009-12-03:
Unfortunantly, there's no proof that you bought it there without the receipt. Many businesses now have a "no receipt, no refund, no exhange" policy due to too many people taking advantage of not having a receipt and deceiving the company.
Not saying that's the case here; but those policies are there for a reason.
clutzycook on 2009-12-03:
How doesn't your newborn fit into the seat with a winter coat? Is the shell too narrow or can you not fit the straps around him with the coat on? If it's the latter, have you tried adjusting the straps? I'm forever adjusting the straps of my daughter's car seat to fit her depending on how many layers I have her in.
Anonymous on 2009-12-03:
zz doesn't fit in his seat after the holidays either.
SadSackSam on 2009-12-03:
Have youever asked what the store does with what you return? Would you buy a used car seat? TArget is there to make money that store is there to make money. They sold you a seat. The size was your choice.
Anonymous on 2009-12-03:
Sheriff, stay on topic!
moneybags on 2009-12-03:
Find your receipt or you can Get a quilted liner for the existing seat and feed that child!
Happy Gal on 2009-12-05:
You bought it, used it for a month, lost the receipt and now want a refund? That sounds like used merchandise to me. Yes, it would be nice for them to take it back, but they certainly are not obligated.
Fufu487 on 2009-12-06:
OK here's the thing. I sold car seats for years, and this is how it goes. Car seats, whether used for just a few hours, or over a few months are NOT re-sellable. If, for any reason, the car seat had been in an accident (which a store cannot prove) it CANNOT be used again. Re-selling a used car seat can put the new infant at risk. Its a liability thing. I would also like to point out most infant car seats support infants from 7-20lbs (sometimes a little less, like 18lbs). I highly doubt your infants winter clothing put the equilvalent of 8-10lbs body weight on your child.....doesn't add up entirely. Maybe, as suggested, its just a matter of adjusting the straps??
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Baby Registry a Joke
Posted by on
PENNSYLVANIA -- My daughter n law registered at Target so she could get the specific items she wants. One person bought the swing and ordered it on line and it appeared on her registry. I went to the store and bought five items from her registry and guess what; they ALL appeared as swings. I took my receipt back to the store at their request and they credited me for everything, scanned them again to get the items on the registry. I got home and checked it and there are still six swings and none of the items that I purchased. A guest emailed me and said she bought something from the registry and hers would not scan either. Now I know she has at least one duplicate because they bought one of the items that I had already purchased. What a waste of time!!!!!
     
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