The website is littered with glitches. You are promised 15% off, that you will more than likely NOT be able to use. Plenty of items will not add to your registry, you will simply receive an 'error' message that will never be fixed. I have had my registry open for over six months because I was so excited. I cannot tell you the amount of things I had to give up on adding to the registry because the errors refused, even a live chat representative from Target to help me with. Enjoy your planning for baby, save yourself time, money, stress, and effort. Go to ANYWHERE else, just NOT Target.com.
PENNSYLVANIA -- I was skeptical about registering at Target. I did not register there for my wedding, so I have no idea what got to me that I registered there for my baby. Terrible idea! I thought they would be cheaper than Babies R Us, so this was more so I can help out friends and fam who want to give us something but not pricey. Terrible mistake! I should've registered at Wal-Mart instead because Wal-Mart actually has the same things and for cheaper at times. Maybe I'm one of the lucky few moms who actually received the completion discount (Miracle!) although it was a week late.
When I tried to purchase something on Target.com using my cellphone or their mobile website, the coupon code seemed to work but then when I reviewed my order, the screen will take hours and not process (as if frozen). So then I went on my laptop to purchase it there thinking maybe it's my internet or phone.
So then this time, when I use the code, it says "the items in your cart do not qualify yet for this promo." EXCUSE ME?! It's the same code and same items and everything was applied earlier. So I knew it had to be Target.com that was having issues. (Also because this happened to me on an online transaction ship to store where they gypped me off my gift card! ugh!)
Anyway, I decided I'll go to the store and maybe they can purchase the online only items off my registry for me. Wrong! The customer service people at my local Target in PA said Target stores and Target.com are two separate entities. They have nothing to do with each other. HAHAHAHA. I could not believe this! Good to know so I will never buy anything off of Target.com basically. I think they may be based somewhere else, so that's tougher to deal with. So... I still need my baby's things! I tried to take a break so tried to order the next day. Of course! Same thing, so I clicked the "chat" on the bottom of the order page and here goes:
Linda and her supervisor Victor seemed to not understand my concern. I had a baby registry completion discount and when I placed my order online, the code would not go through. Linda told me that I can just proceed with the order and she will reimburse me the 15% discount. So I paid with 4 gift cards which is about $182 and with my Visa. My card was charged about $265 and so Linda just had to reimburse me the $63.43. When she gave me my confirmation e-mail, the total magically did not reflect my gift cards and only her discount so I was charged 384.58. I felt robbed.
Both Linda and supervisor were no help and kept telling me to call their special team and then closed the chat. Rude! Basically the equivalent of shutting the door on my face or hanging up the phone. I am definitely complaining to BBB and wherever online that I can find, social media and word of mouth of how horrible Target.com is. I already told my pregnant friend who is due this year. I told her NOT TO REGISTER AT TARGET. I am very displeased at the treatment that these 2 individuals did and that Target.com could not process a simple reimbursement.
Estimated shipping date was not disclosed at time of order. After placing the order, I realized shipping is slow. For that reason, I needed to change the delivery address. 5 minutes after placing the order, I called customer service to say I needed to change the shipping address due to slow shipping. I was told I was too late, that no changes can be made to an order once it is placed. I could not choose expedited shipping. "The best option is to refuse delivery and place a second order." But, all the items I bought on the registry are now listed as purchased, so it will be difficult to place the second order and be sure that I'll be home when the delivery comes in order to refuse it. FRUSTRATING.
SAN ANTONIO, TEXAS -- Went in to a store to purchase something on the registry and couldn't get any help. Was told I have to go find the item on floor if they have it. Wth. What is the point? If you don't have it I can't buy it. Worst set up ever. Only useful to know what they want not to purchase. Better off with a wishlist mailed.
ON-LINE -- I ordered 2 items from my daughter's baby registry online. Based upon some new info about the safety of the items, called Target.com to cancel the order and was assured that the order had not been processed, nothing was charged to my credit card, the items would be placed back on the registry as available for purchase. I then received an email from Target stating that the items were shipped. These are large and fairly expensive items.
I called customer and guest services for help and was told there was nothing they could do, there are no guarantees when you cancel an order and in fact there's a "30 minute window" after you place and order in which you can cancel. There is no disclaimer to this effect on Target's websites, nor did the original order taker or the person who assisted me with the cancellation state anything about this. Their solution: refuse delivery and then sort through the complexity of companies with verifying refunds and credits to the charge account. Target would take NO responsibility for their lack of follow through or whatever did or did not happen.
When I asked them to cancel the shipping order, they said they could not do that and they were "sorry they could not resolve the matter the way I wanted them to", in a very patronizing manner. There seems to be no accountability on Target's end, the customer service people are difficult to understand and no one is willing to make an effort to right the wrongs.
This originally began as a happy experience for my daughter, now her "gift" will be arriving at her door and must be returned to sender, creating an awkward situation for her since this was supposed to be a surprise, and tying up resources on mine with my credit card company. I think I have learned a valuable lesson about both Target and online ordering. Have been spoiled by Amazon and expect others to be as honest and trustworthy... sadly this is not the case.
ILLINOIS -- Don't register here!!! When we first went to set up the baby registry the scanners didn't work and we ended up manually entering most items at home. Half the time the website was down. Guests to my baby shower had a lot of trouble even accessing the registry because there were so many problems with the website.
Items randomly disappeared from the registry, and the registry still listed things as needed when someone had already purchased them. I also didn't appreciate how many items were unavailable - don't list things on the site if they cannot be purchased! Customer service gave attitude when contacted, and when it came to making returns my husband said it was like pulling teeth.
PONCHATOULA, LOUISIANA -- Do NOT register at Target. For my wedding I was registered at Dillard's and Pottery Barn... no problems. For my first child, I have registered at Babies R Us, Pottery Barn, and Target. Babies R Us and Pottery Barn have given me no issues. I decided to add a Target registry because I noticed items were cheaper and there were more options than Babies R Us for some products. BIG MISTAKE!! I have had problems from the start! I had to email and call to have items removed online. They tried to tell me to change browsers, clear my history. Being that I'm not an idiot... I had already done these things.
After a very strongly worded email, they manually did it for me. Then I got constant texts and calls from friends and family that items kept going out of stock or became unavailable. I was constantly having to choose new items and attempt, with little success to delete the unavailable item. The website was often unavailable or said "sorry there's a problem."
Now here we are, the afternoon before my baby shower, and a friend alerts me that my registry says 0 items when pulled up in the store. So I look online, and I can't login or pull up my registry. So I sit on hold, to talk to a man in another country, who informs me that they are having a "global issue" and it should be fixed in a few hours!!! When I say it's the day before my shower and I've had nothing but issues, he's sorry, but there's nowhere to publicly review my registry experience on Target's website, but I can send an email. And what is that going to do for me? Worst experience ever!! Sorry I even did it.
ONLINE -- Target.com and its registries (doesn't matter if it is wedding or baby) is by far the absolute worst! If you can go anywhere else to register I highly recommend doing so. Having a baby registry with Target has been one of the most stressful things to deal with. I work in customer service and can tell you that these reps are totally clueless.
When issues arise (& I promise you they will) you will get nothing but auto-generated emails and people over the phone reading from a piece of paper clearly written by an idiot who has no IT experience whatsoever. Managing your registry is possible one day and impossible the next. Your friends and family will never be able to find it online or at the store so spending the time to register is absolutely pointless.
MINNEAPOLIS, MINNESOTA -- And I pray that this incident does concern someone because my experience with my Target.com order has been nothing short of a complete debacle. I have been a Target store customer for years, spending more than I need to on things I don't even need. After this experience, I feel betrayed and that Target does not care at all about its customers.
On 9/22 I placed and order online for 3 items. A bassinet, a glider, and an ottoman; items for my nursery as my baby is due 11/05. However, I wouldn't be surprised if she came sooner due to all of the stress this has caused me. My purchase amounted to over $600 after my registry discount and an additional 5% discount for SIGNING UP FOR and using the RedCard credit card. I paid with 3 gift cards. Two $50 cards and one $500 card.
I received these gift cards for my baby shower and decided to purchase these items from Target specifically for that reason. I signed up for the RedCard during this transaction to pay for the additional $30-50 that my gift cards did not cover. To my complete surprise, I received a $531 RedCard statement because apparently something happened online and it did not apply my $500 gift card.
I have spent over FIVE hours on the phone, with at least 6 different people "going over my cell phone minute allotment for an entire month" trying to get this resolved with absolutely NO resolution. All I wanted was for them to credit my RedCard and use my gift card to apply to the purchase as was the original intent.
The incompetence of your first level "customer service" gatekeepers is jaw-dropping. One associate placed me on hold for a total of nearly 55 minutes just to tell me what I just explained. This was after I requested to speak with an "SLP2" which another associate had told me to call back and ask for.
Another supervisor actually told me that there wasn't anything he could do and I needed to enter the gift card at the time of purchase (which I did and which is why I was calling because I don't know what happened between that and cyberspace). And then he hung up on me. Yet another told me to "bring it back to the store full-size chair, that is an online only item... what??
There has been no resolution to that part of the problem. Yes, that PART. There is more. I received the bassinet first, damaged. Took it to the store to swap it out and it took forever because there was no packing slip on the package and they couldn't look up the order number OR my Target RedCard (which I still haven't received in the mail - although I did get the aforementioned bill!). After texting my husband and asking him to dig through garbage for the used gift card, I was able to have them look it up by that gift card number and complete the exchange.
It took a month to receive the glider and ottoman. When I did, the boxes were damaged. The ottoman came through UPS and was damaged. Then I received the glider through a delivery service who not only came outside of the window of time they gave me, but left on my apartment doorstep the glider chair, half hanging out of the box which looked like it had fallen off a truck and rolled down a hill.
Hopeful, I opened the box and inspected the chair. Not so good. Glider frame is bent so chair doesn't swivel, just gets caught on itself. It's also lopsided and looks like one corner was smashed in. Under the fabric, it feels like the wooden frame is busted.
I called no less than 3 times to try to resolve this and reached a very nice supervisor named **. She expedited and exchange for the ottoman and chair for me and also discovered that I was charged incorrectly because the discounts I used (registry and RedCard) did not apply properly - yet another online issue. She said she was sending me a gift card for that difference which I appreciate. Unfortunately, our call was dropped and I was never able to get back to her.
So here I am - 9 months pregnant. With damaged goods sitting in my living room, awaiting the delivery of the chair and ottoman which will most likely NOT come until after the baby is here and nowhere to rock my baby at 3am. I am also basically out $500 because my gift card is going to sit here unused while I have to pay $500 in cash that I do not have to a credit card that I did not want. If I knew I was going to spend $500 on a credit card, I would have put it on one with rewards for air miles or cash back.
I am beyond frustrated with this entire experience. From the horrible customer service, to the careless delivery, and lack of resolution. As I stated, I have spent time (that I don't have) energy (that I don't have) and money (that I don't have) and cell phone minutes (that I have gone over and will now be charged for) trying to get something fixed that was not my problem to begin with.
I really hope that someone can see what a total inconvenience (understatement) this has been for me. Having a baby is supposed to be an exciting happy time and now because of this I am not going to have a place to rock my baby to sleep until she is at least a month old. And I have been stressed out and wasting some of my last few minutes of "me time" dealing with something that should have never happened in the first place or at the very minimum should have been taken care of through one simple phone call.
I believe that I should receive some kind of compensation for all of this undue stress. All I did was place and order and try to pay for it and I, the customer, really got the shaft. As, not only a long time customer, but a soon-to-be-mom, you should realize the value of your customers, without them you wouldn't have a job.
Now, I never want to see a Target store again. Pretty sad since it was one of my favorite places to shop. I am very active on social media, as well as "mommy" forums, as well as quite a few friends throughout the US (Chicago, Texas, East Coast, California) who are pregnant and more who are planning on it soon-- all of whom I will definitely not hesitate to share my experience with if this is not resolved.
SPRINGFIELD, MISSOURI -- I am writing this review to hopefully help anyone who might be considering registering for a baby at Target... DO NOT DO IT!!! Since this was my 3rd child I thought I had this registering thing down to a science. I knew what we would really need instead of wants and thought that by browsing at Target that they would have everything that we would need so we decided to go ahead and register. I had lived in a big city with my other 2 children and had always used Babies R Us and honestly can say that I had no complaints. The staff was always very helpful and they seemed to have a selection that couldn't be beat.
But there is no Babies R Us where I currently live so we unfortunately went with Target. From the very beginning we had problems!! When we got home and looked at our new register there were so many mistakes!! Some of the items just had a jumbled title and were price marked at 1 cent!!! Other items said online only even though we had just scanned them in the store!!
Lucky for us we had 2 baby showers. One was in a big city and lo and behold they had a Babies R Us and everything for that shower went smoothly; no duplicates and everything was up to date. But when I went back to my target registry to delete some items, I saw more mistakes!! I went to the store to see what was going on and was shocked to see that a lot of the items that were in the store a week ago were now online only, but of course this wasn't updated on my registry info.
After trying forever to walk grandmas through the "how to buy online" procedure we discovered that it was going to be an additional 60 dollars to ship!!! How embarrassing that someone is trying to buy you a gift and they get smacked with such an outrageous fee!! After apologizing over and over I jumped on Walmarts site and found the exact same thing 15 dollars cheaper and 97 cents to ship to your house or free to a Walmart store!!! How does one company charge 97 cents and another 60 dollars??!!
So the grandmas took their business to Walmart. And I deleted the items from my Target list. It is becoming more gratifying for me to be able to delete things off of the list than it is to receive the gifts!! My Target baby shower is in 2 days and I have told everyone coming that they should just avoid printing the registry altogether and if they want to give a gift it should just be a gift card or go to Walmart or anywhere besides Target!!
I love it when family calls and tells me what they have picked up elsewhere so that I am able to jump online and delete, knowing that that is more of my friends and family's money that they will not be getting!! But just for fun I went to the store and printed my own registry and went through looking for items.
Out of 30 items 6 are actually in the store to date, what a joke!! I also asked a sales person to help and what a shock they had no more idea than I did. My only fear now is all of the reviews I had read about what a nightmare you have to go through if you get duplicate items or need to return anything!! Hopefully I have gotten the word out that no one should use the registry!!