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Target Pharmacy

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Pharmacy Prescrition Frequently Unfilled on Time
Posted by Steve3151 on 01/18/2014
WALNUT CREEK, CALIFORNIA -- Frustrated and disappointed that the Walnut Creek Target pharmacy too often doesn't have prescriptions ready at promised times. A typical response for the error is "the system is the problem". Not sure what that means, don't think they do either. I run my own business, so my time is very valuable. Getting to the store, finding a place park, dealing with the other lines can be daunting. So I suppose I should stop whining and find another pharmacy...
     
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Pharmacy Is Going Downhill
Posted by Craigmurata on 07/12/2013
MANHATTAN BEACH, CALIFORNIA -- A doctor said a prescription would be sent to Target electronically. When I got to Target, it was not there yet. An hour later I called and the person said they have it and are processing it. An hour later, I went to pick it up and it was not processed.

Target used to be so reliable but their quality if service has declined. Seems that they were good when they were building the business and trying to lure customers away.

I think I will return to Walgreens or CVS.
     
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Pharmacist Complaint at Target at Libbie Ave. and W. Broad St., Richmond, VA
Posted by Lvututu on 08/30/2012
RICHMOND, VIRGINIA -- I made the huge mistake of going into this store on Wednesday morning at approximately 10:30 A.M. and went to the pharmacy counter. The pharmacist was a young, white male with very dark hair and slim build. He came over to the counter and I proceeded to show him the referral that I had from Kmart for my prescription and asked him if Target would honor the pricing from Kmart and he said in a very loud, demanding voice, "No, I will not honor Kmart pricing." I was shocked that any pharmacist would ever treat a customer like he did. Also, what he did not know is that I am handicapped. He then told me he could beat the Walgreen's pricing that I had gotten and went to a computer and then did not even bother to get up and come back to the counter but announced that the price would be $38 which was $28 over the Kmart pricing and also over Walgreen's pricing. He was very unpleasant and unprofessional. My father was a pharmacist and I know very well what the conduct should be from all pharmacists. I did report him to the corporate office and strongly feel that he should not be placed in any stores until he is able to present himself in a professional manner. This is the wrong store for him to be employed in for it caters to lots of elderly customers.
What a disgrace to Target but probably not a surprise for I see numerous other complaints about the pharmacies throughout the country.
     
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Posted by Anonymous on 2012-08-30:
What does being handicap have to to with anything?
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Overcharge
Posted by Waltersherwood on 12/18/2011
The pills were generic and should have cost about $13.00. they charged over $230.00. I complained to them and their home office and they would not do anything about it. they should cange their slogan to SPEND MORE SAVE LESS. as far as I'm concerned they are history.
     
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Posted by madconsumer on 2011-12-18:
was this under prescription coverage or straight purchase?
Posted by Skye on 2011-12-18:
You could have refused the prescription, and then have your doctor rewrite you a new script for whatever it was, you were receiving.

That's a big price difference, but you are not legally bound to it, or obligated to pay that price, which was quite a bit more then $13.00. No pharmacy can force you to pay for prescription or take it with you.

Posted by Venice09 on 2011-12-19:
I agree, Skye. I would have figured out what went wrong and corrected it before paying.
Posted by yoke on 2011-12-19:
When you contacted your insurance company what did they say?
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Prescription Overcharge
Posted by Waltersherwood on 08/31/2011
Charged regular prices for generic prescrition. more then 200 dollars. I will never shop a target store again. I called their home office but who knows how long before they take action. as far as I am concerned they are history.
     
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Posted by BEJ on 2011-08-31:
Do you have drug coverage through your insurance? If you do, call your insurance company and ask them what your co-pay should be. If there is a difference, take that information back Target and you should get a refund.
Posted by At Your Service on 2011-08-31:
My thoughts exactly BEJ.
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Poor Management
Posted by Rtaylor2000 on 05/29/2011
GLEN BURNIE, MARYLAND -- I just went through the most amazing experience I think I have ever been through in witnessing the complete lack of moral character and ethics a company can demonstrate.
I went into the North Glen Burnie, Maryland Target Pharmacy this last Friday to refill some of my prescriptions just like I have been doing for the last 3 years. I usually wait till I am in dire need of refilling due to my insurance plan requiring that and the high cost of drugs, even with that coverage. It has been a real challenge to go to the store to do this, until recently, due to my health condition. I have been dealing with 3 degenerative bone disorders that have changed my life into a living nightmare for the last 7 years. At times it took over an hour to just get my power wheelchair out of the van and drive it into the pharmacy to even get medicine. For over 2 years, until a few months ago, I have been told by my doctors if I get in a car or try moving around in the power chair I was at risk of breaking every bone in my body that wasn’t broken already. My left leg, hips and feet already had multiple fractures and complete breaks in them. The pain I dealt with has been unbelievable, but I had good reason to want to go through all of that to get to this pharmacy.
For the last 6 or 7 years I have traveled to wherever I had to, to see a particular pharmacist, who is also the pharmacy manager. His name is Bruce and he has become more than a friend to me. He has helped to such a large degree in my getting better, not just on a medical advisory level, but as a friend, with sound advice anytime I needed it. I have lost count how many times he walked with me to my car just to be sure I got there okay. My medical story does get better. I should still be in a wheelchair and remain there till I die, which would have been fairly soon. Well, I started walking a few months ago without risk, and continue to beat the odds.
Well, I say all of that to say this. Last Friday I found out Bruce was fired by his relatively new boss for forgetting to set the alarm in the pharmacy 4 times over the last 3 years. I guess that could be a problem by the sound of it. Drugs all of a sudden open to the public just waiting around to get them, to then go out and sell them on the street. Problem is, Bruce was the last to leave in an already closed store after lowering the steel door to the pharmacy and locking it, to then exit the already securely locked and protected store. On top of that a camera monitors all movement inside the locked pharmacy should anybody somehow get past the steel gate. Then, on top of that, Bruce would get a call 10 minutes or so after he left that the pharmacy alarm did not set. All he had to do was go ahead and set it.
The day his new boss arrived on the seen she started a campaign to get rid of him by constantly challenging his judgment and constructive comments. She would tell him that’s how you will get fired, by thinking his advice or ideas were better than what management could offer, which they never did. Problem with that is this particular pharmacist has increased the business of any store he has worked for over his long career including tripling Target’s business in his 3 years there. When he has left a store the business then drops to pre-Bruce levels again, never to return.
So now he has been fired and he was individually responsible for tripling their business and putting the store in the top 100 stores in the country and never once was he given any praise for that. By the way, a pharmacy customer buys stuff in the store at more than 4 times that of a non-pharmacy customer. So maybe you can see why I will NEVER shop at a Target store for anything ever again the rest of my, now, long life. Any group of horrible management that thinks so little of its patrons to act in this manner unchecked does not deserve any business from me or all the people I can influence, and believe me I will influence a lot of people for some time to come. Just a final foot note. This boss that fired Bruce has also lost several other managers. What a great job she must be doing and Target could care less. Unfortunately, this is not an isolated incident. Target does not have much control or they just don’t care how management in the stores conduct themselves. Well, there are a lot of other great places to shop that do care.
     
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Posted by clutzycook on 2011-05-29:
I'm amazed that you were privy to the reason why Bruce was fired. Unless Bruce himself called you and told you, the pharmacy in general and the employee who told you this in particular could be in serious trouble for a breach of privacy. That being said, there may have been other issues that lead to Bruce's termination, but we don't know for sure. If a boss takes a dislike to you and sets out to see you making your way toward the exit permanently, there's not a whole lot you can do.

Now that the service at Target pharmacy is no longer to your liking and you have such a debilitating condition that makes it hard to get around, perhaps you should look into transferring your business to a pharmacy that offers home delivery. Many of the smaller hometown-type pharmacies will do just that.
Posted by trmn8r on 2011-05-29:
This is a private matter between Bruce and the company.

I'll tell you this though. Once I committed a security infraction at a company I worked at. I never did it again after being disciplined. If he failed to set the alarm repeatedly, Bruce may have deserved to be fired. He seems to have minimized the risk of his behavior in the details he gave you. The company may not view it the same.

I agree with clutzy that you may be able to find a pharmacy that meets your needs better. Good luck with your health.
Posted by momsey on 2011-05-29:
Forgetting to set the alarm multiple times in a pharmacy is a serious infraction. It doesn't matter that once he's reminded, he can go do it. Even a secretary will be fired for making the same mistake over and over again, when that mistake doesn't have potentially dire consequences.

It's nice that you're so loyal to Bruce and that he's such a caring pharmacist. Maybe you can find out what pharmacy he goes to next and patronize them.
Posted by Cwazychicken on 2011-05-29:
There are a lot of nice pharmacists out there. Hopefully you can find another one that you can trust as much as you could him. I think when you close a store, you must set the alarms and if he didnt do that, then theres not much you can do about this situation, and the company had every right to let him go.
Posted by stopyourcrying on 2011-05-29:
If he got fired for forgetting the alarm several times then that is a good thing. I wonder what else did he forget to do.
Posted by Nohandle on 2011-05-29:
I'm sorry for the health issues you are experiencing. You state your favorite pharmacist, Bruce, was fired for forgetting to set the alarm 4 times within the past 3 years? Obviously he had been written up or the new manager would have no idea what happened 3 years ago. I gather it was the alarm for the pharmacy only and not the entire store, yet the gates to the pharmacy had been pulled shut and locked. Something sounds a tad fishy here and I hope you are able to find another pharmacist you like.

We actually have several pharmacies in this area that if they don't have a drive thru or a patient doesn't want to use it, will bring your scripts to your car or home, which ever you prefer. Believe it or not, there's little, if any, difference in the price.
Posted by Lock it up! on 2011-05-29:
I'm surprised Bruce wasn't fired the first time he forgot to lock-up. There is a reason drugs are behind a locked grate and double or triple locked doors. If Bruce can't be trusted with the simple job of locking-up. Why on earth... would anyone trust him dispensing lethal drugs?
Posted by madconsumer on 2011-05-30:
wow! sounds like the boss made sure to find any little reason to harass bruce. no wonder he forgot to set the alarm.

i too have found target managers horrible with customer service and employee relations. i have witnessed countless conversations that were intimidating and belittling to the employee.
Posted by Glenn on 2011-06-15:
Target stores and pharmacies are regulated by stock price, not by competence, efficiency or business growth. They feel no ONE person is responsible for increased volume and, for all they know, this hatchet woman has just saved them thousands by replacing those high salaried managers with new, cheapers ones.
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Target Pharmacy - Mira Loma CA
Posted by Clintbradford on 04/28/2011
My wife and I feel very fortunate having such a dedicated crew at our local Target Pharmacy. Pharmacist Amy, Mauro, and the crew always have excellent attitudes, and perform marvelously for us - from handling prescriptions for vacations to quickly contacting doctors' offices for any problems - we could not ask for finer service.
     
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Posted by Alain on 2011-04-30:
It's always good to have a reliable pharmacy.
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Target Pharmacy - Rude and Humiliating
Posted by ProvenceLady on 01/22/2011
TUCSON, ARIZONA -- This Target is near my home so I shop there frequently and am totally happy with the store with ONE IMPORTANT EXCEPTION - the Pharmacy. Somehow the staff in this pharmacy is unaware of the concepts of courtesy, customer service, and kindness.

Since I shop there a lot I decided to fill a prescription there and when I went to pick it up it was a comedy of errors. They could not find it under my name. This began a computer search for the item and they found it filled under my previous (married) name. I have been divorced for 4 years and the prescription was not made out in that name. They could not explain this mix up but treated me as though somehow it was my fault.

I asked for the label to be redone and this caused a cascade of hostility starting with the clerk standing at a terminal 15 feet from the counter SHOUTING OUT my personal information for verification. We have your birthdate as XXXXX is that correct? We have your allergies as XXXXX is that correct? Then he also shouted out the name of my medicine. Surely this type of behavior is a violation of my health privacy!

I was humiliated. No apology for the error was ever made. I complained to the store manager (a 20 or 30-something guy) who seemed a little puzzled that this was enough to make me complain. He said, "We've never had any other pharmacy complaints..." which indicates to me that because I was the first, I was probably a crackpot. Obviously, I will never return there for any prescription needs. It's a shame the pharmacy people aren't put through the same courtesy training as the rest of the store personnel.
     
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Posted by Anonymous on 2011-01-22:
Its the same treatment at Wal Mart pharmacies. I guess they think they can do what they want since they are pharmacy techs. Go to CVS. I am always treated good there.
Posted by madconsumer on 2011-01-22:
great review.

very helpful.
Posted by Anonymous on 2011-01-22:
Prince, I work in the pharmacy industry. Although I am no longer in retail, when I was we were expected to behave professionally at all times. The management where I worked did not tolerate this type of behavior. When privacy violations like this occur they need to be reported. Each pharmacy is supposed to have a designated area where patients and pharmacy staff can discuss issues privately. This can be at the pharmacy where other customers are designated to stay back so many feet or a separate area entirely. Either way, if this shouting of your personal information occured at the pharmacy as you state, it should be reported. This website may be able to help you determine if an actual violation took place and how to report it. Good luck.

http://www.hhs.gov/ocr/privacy/
Posted by trmn8r on 2011-01-22:
Have you used this pharmacy before? Obviously they got your previous name from a record in the computer. Seems to me that when a birthdate is verified, the ideal way would be to show you it on paper. Lacking that, a low level interchange that can't be easily overheard.

As far as the manager, maybe he really hadn't had other complaints - it doesn't mean he thinks you are a crackpot IMO. It sounds like they need to tweak the procedures a bit - good management would see that it is done.
Posted by Anonymous on 2011-01-22:
I go to Walmart for my prescriptions and they are very professional there. I used to go to Walgreens, but they would keep denying me my prescriptions because their system still shows that I am pregnant. I would tell them every time I went in that I wasn't pregnant anymore and they would tell me they updated the system. But the next time I went, I would get told the same thing; "our records indicate you're pregnant." So I don't use them anymore
Posted by olie on 2011-01-22:
How far away were you standing from the counter? I see people who won't move from the chairs provided near a pharmacy area, and I see people who get a bit, um, argumentative when there's a problem with their prescription. The tech has no real choice but to either call out the information or say something like, "If you come to the counter we can discuss this more privately."

I'd have stepped up to the counter as soon as I found out there was a problem.
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Prescription fill at Target Pharmacy
Posted by Targetpharmacy on 11/14/2010
JERSEY CITY, NEW JERSEY -- I had my prescription filled at taregt located at 100 14th Street, Jersey City, NJ. They partially filled 10 out of 60 quantity saying stock not avilable and asked me to come after few days. When I went after few days they again filled only 10 which I did not check when I picked them. I realized they are only 10 when I started using the mdicine. When I called them to find why they filled only 10 and did not tell me, they are very rude to me and asked me to bring back the old and new prescription bottles to verify if what I was complaining is true. They are not sorry for what they did but besides spoke to me as if Iam lying. I will never go to target pharmacy.
     
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Posted by NickL11354 on 2010-11-14:
All I can say it is just another example of Targets 'legendary customer service' that they are known for,

Posted by Anonymous on 2010-11-14:
Target sucks all around. they are expensive, never have a variety, and their customer service sucks too.
Posted by Venice09 on 2010-11-14:
My Target store is great in every way. No complaints here.
Posted by olie on 2010-11-14:
My Target pharmacy is awesome!

OP, depending on the medication, the pharmacy may be making sure that you are not one of those drug-seeking *people* who shop for doctors who will provide them with their drug of choice.

There may also be issues with your insurance company.
Posted by MS on 2014-03-10:
This is typical to my case. They partially fill. They don't tell. When you discover, "this what we had in stock." When you discover after leaving, they don't return!
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Pharmacy Sucks
Posted by Heymattallen on 06/29/2010
When my doc faxed a form in to get my prescription refilled they lost it and then didn't follow up with my doc like they said they would, and didn't communicate with me. I went to Target because of the location convenience but got the worst service from a pharmacy that I have ever experience. The Target Pharmacy I went to is in Bailey's Crossroads in Falls Church, VA - don't use it.
     
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Posted by andbran on 2010-06-29:
i have been using Target pharmacy for 9 years. never had a problem with them.
Posted by clutzycook on 2010-06-29:
I used Target for about 2 years and they were just fine. I only switched because I was shopping less at target and more at other stores.
Posted by FlShopper on 2010-06-29:
Target sometimes has promotions where they'll give you a $10 giftcard for any new prescription. I've availed my self of that offer on at least 5 occasions, with no problems. If I don't do it more often, it's only because the Walgreens is much closer to my home.
Posted by Anonymous on 2010-06-29:
Andbran + 10. Same here.
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