This was second visit to the Target portrait studio. The first was my daughter's 6 month pictures. We were very pleased at that time with the service and quality of the pictures, and the price was very reasonable. This time around we were in for my daughter's 1 year pictures. She is a bit more active nowadays and really was not in the mood to sit still. The photographer was very patient and creative in her attempts to get some good shots. It only took about 15 minutes and she had enough great shots that we were happy with.
Then she asked us to give her 10 minutes while she got our pictures ready. We came back after doing some shopping and she ran through our pictures on the computer. We picked them out and ordered in about 5 minutes and was out the door. They should be ready in 1 week for pick up - not bad.
Most folks don't know Target even has a portrait studio, so I thought I would share my experience with them. Both my wife and I would recommend them to anyone. Our 2 experiences were at 2 different Targets, with 2 different photographers... and we were very pleased with both.
PEORIA, ARIZONA -- This letter is to address the poor customer service my family received from your portrait studio on December 30th, 2006. I received a message in January from an employee who works out of this studio advising that the pictures did not turn out and that my family could come back in for retakes and they would throw in 3 free sheets. I appreciate the incentive of adding additional sheets at no charge, although what an inconvenience to get a family of six back in for retakes. I must admit this is not my complaint though. No time during the message did she once apologize for the inconvenience.
I returned the call to her. Unaware of my situation I explained to her how disheartening this was that the pictures did not turn out. I explained to her that two of my children live out of state so there is no way at this time that these pictures can be redone. Something she would not know of course, but an apology would have helped the situation. Again, no time during our conversation did she offer one. Her question to me was, "When can you come in for a refund?" Then she advised that she was able to do it over the phone so there was no need for me to come in. Our call ended.
I thought about it for a moment and called back to ask for her manager. She began to say, "There is nothing she can do." I informed her that I understand that her manager cannot get my pictures back but I still want the phone number. She gave me a number. I have called this number three times and left messages each time with no call back. You can only imagine my frustration. I do not know who I need to speak within regards to this unacceptable customer service. I realize that the pictures are gone, but employees, especially at a portrait studio, have to realize that pictures mean the world to people and when they are lost, damaged, etc., it is upsetting.
The only thing I am trying to get across in this letter is that two words would have made a big difference. "I'm sorry" may have retained this customer. I will no longer utilize this portrait studio nor will I recommend it to others.
WASHINGTON, PENNSYLVANIA -- I purchased pictures at your Washington location on November 24, 2000. I am complaining because the clerk was very rude and impatient. I had taken my daughter and my nephew to have their pictures taken. I was not happy with the first pose that was taken because the baby's shirt was in his face. We were told after the pictures were taken that we had to take the first pose as our package. I think this was not clearly disclosed before the pictures were taken or we would not have gotten them. I have had pictures taken at Big K before and they redid the pictures until we were happy with the pictures.
To resolve the problem, I would like to have my money returned or have a credit given to have pictures retaken. I look forward to receiving your written reply explaining what you will do to resolve this problem. I will wait until January 19, 2001 before seeking help from appropriate consumer agencies. Please contact me at the above address.