Target Wedding Registry

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Bridal Registry
Posted on
Recently I decided to use Target to register for my bridal shower. I registered around Sept. 1st, my shower was Oct. 7th, and my wedding was Nov. 3rd. At my shower I received numerous multiple items from Target, many of my guests complained about the cashiers not knowing what to do w/ registry items. I was a little upset w/ this but I got over it considering I was able to return the items for a instore credit. Then for my wedding I received more multiple gifts, when I went to exchange these items for a instore credit, I was told that without a gift receipt I could no longer return items, this new policy went into effect Nov. 1st. I believe. I was appalled at this new policy. I talked to every manager there was at the store. They said there was nothing they could do. So then they gave a 1-800 # for a customer service rep., who was very rude and insensitive to me. I was mortified at the way this women talked to me, I was also mortified at the fact that I asked my guests to spend their money at Target for me (I brought a lot of business to the store) and not only were all of these multiple gifts the stores fault but the store was refusing to fix the problem. Well I left the store feeling taken advantage of and I decided I would not stop there. 2 days later I called the 1-800 registry number and found out that I was able to return up two items on my registry without a receipt. The women explained that the policy had been changed. Well I was glad because I only had two items to return but I still will longer give target my business, let alone step foot in that store. had I had known that Target was going to change there policy I would never had registered there. What ever happened to the customer is always right. I was not asking for target to give me cash back without a receipt is all I wanted was a instore credit for my two unopened items. I am also now pregnant and I will not register in your lullaby registry. Target may not go out of business because of me, But I guarantee that other consumer will be as unhappy as I am and your business will go under if target does not correct this unreasonable policy. I would also like to note that I looked into other bridal registry's such as Bed Bath & Beyond and if I had registered their I would have been able to take any items back for cash, without a receipt, because my registry acted as my receipt.

To help keep me as a potential future customer, I would like the following:

Their really is nothing Target can do for me, because I will never shop their again.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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Anonymous on 12/04/2001:
It is really very unfortunate to watch Target do such a poor job with their return system. I had such a high opinion of them... I am a frequent shopper at the Schaumburg, IL store. I have not had a problem there but I will think very carefully before I buy something in case I need to return it. I will tell my friends about the bridal registry return policy, that is just unacceptable. It seems that somebody somewhere down the line abused the registry to return items or something, however the rest of us suffer for it! Thank you for telling us about Bed, Bath and Beyond...good to know that all businesses don't punish their customers because of a few bad apples.
Anonymous on 12/21/2001:
Target is part of Dayton-Hudson-they also own Mervyns of California who I recently had a dispute with over exchanging shirts that had shrunk. Someone said that a columnist in the Atlanta area had written a scathing article about Target and how they are very consumer unfriendly. So I guess the rudeness and patronizing attitude I received this week from Mervyns is part of the Dayton-Hudson employee handbook. Maybe we should start a boycott of this corporation.
Anonymous on 04/29/2002:
This policy of not returning gifts without a receipt flies in the face of good customer service. I totally agree with the writer. Especially with wedding and gifts. You already know that there is a large number of people who are going to hear about Targets bad customer service. I mean they already got your money so they aren't losing anything...... except future customers that is.
Anonymous on 05/28/2002:
I also registered for my wedding at Target, and the same thing happened to me about returns. In the end, they refunded me the lowest sale price for all items, and I ended up with a small store credit. I have since told everyone not to register at Target!
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Wedding Registry Disaster
Posted by on
Rating: 1/51
ALBANY, NEW YORK -- I've ust had the most stressful registry experience ever 1 week before the wedding. It all started when we realized a couple of our gifts purchased by my grandparents never arrived. After using the tracking information, we discovered it was sent to our old address. I changed both of our registry shipping info after moving and we received one gift from Target at our new address, therefore it was working for awhile. After spending 2.5 hours on the phone, being transferred 6 times, we discovered 4 of our gifts were shipped to the old address yet their system is not capable of showing who purchased the gift or when it was delivered. Turns out, Target recently updated their system and the manager said it was just a glitch. The representative suggested we just ask each guest if they sent us any of those 4 items to determine who to thank. After expressing our extreme displeasure with their customer service, they reimbursed for the items my grandmother purchased, but wouldn't for the others because we had no tracking info and the gifts were technically stolen, which means they are not responsible.

The next day my fiance and his friends decided to stop by our old apartment to ask the new tenant if she had the packages. She indeed had the packages and had been using the gifts BECAUSE TARGET TOLD HER TO JUST KEEP THEM WHEN SHE CALLED TO REPORT THE MISTAKE! The Target representative told the woman that it would cost the company too much money to ship the packages back and then reship it to us. She was assured the purchaser would be contacted and credited. She thankfully remembered who the package was from and after contacting him, he received no contact from Target at all and had assumed we received the gifts.

My fiance called Target and after another 2 hours on the phone, was reimbursed for all the missing gifts. I was not concerned about getting the gifts, I felt like a complete jerk for not being able to give the appropriate thanks to those who decided to purchase us one.
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Wedding Registry Return
Posted by on
VERO BEACH, FLORIDA -- As a long time fan of Target, I am absolutely disappointed about their new “return” policy. I couldn’t wait for the day to get married, and with regards to this letter, couldn’t wait to open a Target wedding registry of my own! Only to find out Target has become completely untrusting of their customers and treat us as if we’re thieves! We sent our wedding guests almost exclusively to our target registry, which malfunctioned, and now we have duplicate sets of gifts that we cannot return.

When we attempted to return them, and showed how the gift registry malfunctioned, they insisted that it was our guests’ responsibility to attach a gift receipt & accepted no fault. Of course, since our guests were purchasing from a wedding registry they trusted, none of the guests attached a receipt. Not to mention it looks pretty tacky to tape on a receipt to an expensive, nicely wrapped gift. So the manager suggested we go back to our guests and ask for a receipt so that we can return their gift. We felt that would be very rude to do to our guests, and just do not feel comfortable disappointing people like that, especially after they spent so much money on a gift they thought we would love. The manager also told us “that’s the point of a registry, to get what you want” – Of course! But that doesn’t mean we need two croquet sets, two coffee makers or two wine racks! We felt we were being very reasonable, we didn’t even want cash back; we would gladly accept store credit.

To top things off, I received a wok in the mail that became damaged during shipment. It came wrapped in target paper, included target shipping paperwork, and all we wanted was to exchange it for a non-damaged wok or receive store credit. They still proceeded to tell us that we needed a gift receipt, and refused to return it for us until we talked to upper management. The whole process took over 30 minutes!

We have received over $1000 in gifts from our Target registry, and if we would have known about this absurd return policy, we would have stayed with Bed Bath & Beyond and Macy’s, both of which have no problem with satisfying their registry customers. I do wedding photography for a living and talk with brides on a daily basis, I’m warning everyone to stay clear of Target’s wedding registry. I hope Target realizes quick what they are doing to some of their biggest fans.

Target, it’s a sad day for you when people feel more welcome at Walmart than your store.
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MRM on 03/26/2008:
Please read all the other endless complaints about this topic and there you shall find the answer to your dilemma. Toodles...
bargod on 03/26/2008:
I thought gift receipts didn't have a price on them. So it wouldn't be that rude to explain to your gift givers what happened and ask them for the receipts if they still have them.
Anonymous on 03/26/2008:
Gift receipts don't have the price on them. Also, since you state the registry site malfunctioned and that's why you received so many duplicate gifts, I'm sure if you explain the situation to the gift givers, no one will have hurt feelings and you won't need to feel embarrassed. Target's policy is strict but if they bend it for you, then they must bend it for the next person, and so on and so on..
Suusan B. on 03/26/2008:
You don't state how the Target wedding registery "malfunctioned" but that issue aside - - it was your responsibility to investigate their return/exchange policy prior to setting up the registery and directing your guests to this retailer. Target's return/exchange policy is far from new and although you may feel you were being very reasonable requesting store credit, obviously Target didn't. Finally, I've never heard of a bride and groom not receiving duplicate gifts and although you may feel it is tacky to attach a gift receipt it's what Target requires.
yoke on 03/26/2008:
The gift givers were given the receipt. It is up to them to give it to the gift receiver. What more did your guests expect Target to do?
I have been to showers where there is a basket with envelopes for guests to put their receipts into.
In this day and age people should not feel embarrassed to give a receipt. The people who register for the gifts will know how much you spent on the gift with or without the receipt.
Anonymous on 03/26/2008:
It is a sad day, christilina. Unfortunately, your concerns are well-known by Target, but they have made their decision to create those strict policies, and not give their representatives any power to sway from those policies, even when it makes good business sense. The only way to not support Target's policies is to not shop there. It is unfortunate that you learned the hard way, but you can save others from that same experience. Keep spreading the word, and don't shop at Target. Impact their bottom line, it's the only way they'll care.
Anonymous on 03/26/2008:
Smart people avoid Target -- You should too! ®
Anonymous on 03/26/2008:
Ooooh - I like the trademark symbol, Stew!
MRM on 03/26/2008:
Go to your character map and get the trademark symbol.
Starlord on 03/26/2008:
Gee, another 'special' person to whom return policies, no matter how long-standing or how well displayed are absurd and don't apply to them. Go ahead, tell us that the policies only apply to the little people, ala Leona Helmsley. As I told one person here already, we dropped a house on your sister, we can get you, too.
Anonymous on 03/26/2008:
Friends don't let friends register at Target (C) -- cherpep
Anonymous on 03/26/2008:
Starlord - we are using our voices to try to change those policies, not say that we are too good for them. It's the consumer revolution!

Stew - love it!
christilina on 03/26/2008:
You want to see how it malfunctioned? Click on this link and check out the croquet set.

"Want it 1 - Got it 2"

And they were purchased a month apart (one was for a shower)
yoke on 03/26/2008:
Why would you want a croquet set for a wedding gift? I always thought shower and wedding gifts were to help set up house.
christilina on 03/26/2008:
Not that it's any of your business what we add to our fun registry, we already lived together for a year so we have most things, but I think it's customary to add things that will help you to entertain guests when you have parties. I dunno, my fiance wanted it real bad, just not two of them.

And as far as the gift receipts, I personally only include a gift receipt when I buy a random item from the mall that I'm not sure the person would like. I wouldn't include one if I was purchasing something from a list of gifts that the person specifically added because they wanted it. That's kind of the point of the registry, to take the guessing game out of gift giving so no need to return items. And I do feel this is a relatively new (or revised) return policy.
Suusan B. on 03/26/2008:
I don't know how long the Target return policy has been around in its current state, but I can tell you that it's not new by any stretch of the imagination. The only revision I'm aware of is that the item value without a receipt was reduced from $40 to $20 but you still can only have two returns per year per person without a receipt.

By the way, congratulations on your recent marriage!
Anonymous on 03/26/2008:
It is relatively new, christilina. Over the past couple of years, Target has tightened up their policies, and their insistence to their employess to enforce those policies. Previously, Target did accept the registry as proof of purchase. In your case, that would have made a lot of sense and they would have kept a customer. However, they are perfectly willing to let you leave.
Anonymous on 03/26/2008:
Susan - they don't even allow the $20 2/returns per year. No receipt - no return - period.
Crown Jules on 03/26/2008:
You don't need to "tape on a receipt to an expensive, nicely wrapped gift", you simply slip the gift receipt into the card that I presume came with the present.

Bottom line, though, is that without a receipt of any kind there is no proof that the item was purchased there and by taking it back they could suffer a loss. I don't mean to imply that your wedding guests are dishonest, but I there is no doubt in my mind that Target has been burned before by illegitimate returns and has had to adopt strict return policies to deter thieves.
Suusan B. on 03/26/2008:
cherpep: Well, I guess that makes it pretty simple, doesn't it? I wasn't aware that they had taken away the "2 per year for $20 without a receipt" clause.
christilina on 03/26/2008:
Actually when I talked to the customer service rep from India, she stated that if I would have created my registry 20 days earlier (they just changed the rules Oct 1 2007 or something) then I would have been covered & they would have issued me store credit. So yes, it is a relatively new policy when it comes to the registries.
christilina on 03/26/2008:
I'm just saying they need to have a reasonable return policy for their gift registry. For some reason they made it so that you can alter the gifts purchased on the site (saying that something was purchased when it wasn't) - they need to go back to where you can't alter it, that way the registry can be a proof of purchase, instead of just a receipt.
Principissa on 03/26/2008:
I'm not accusing you of anything, but they changed it because people who didn't have a receipt and needed to make a return would actually create a registry, put the item that needed to be returned on the registry, and then take it back after their "wedding or baby shower". Truthfully, it's the crooks fault that stores are making their policies so strict. Maybe if people weren't so dishonest all the time, things would be different. But until that happens we can either live with the policies, like I do and have no problem with, or go elsewhere. But when the other stores start following suit and making stricter policies, people will have no choice but to save receipts and make sure they include them with gifts.
christilina on 03/26/2008:
OK, but if target made their registries so that they couldn't be altered, and the only way to have a gift marked as "purchased" was if it was actually purchased, then that would be proof enough that it was in fact purchased from Target. So then just creating a registry and saying that it was on there wouldn't show it as purchased. You know what I'm saying? For instance BB&B, you can't alter the purchased item, you can only delete it, and it only shows as purchased if the item was actually purchased. But with Target, you can fake it and say that you got duplicate items, even if you didn't. It's a crappy system.
Principissa on 03/26/2008:
Principissa on 03/26/2008:
But they did do it. They changed it last year. Had they not changed it you wouldn't be here writing this review about how you cannot return your duplicate items. Because now when you buy off of a registry, the item is gone.
christilina on 03/26/2008:
Nope, it stays there & just keeps racking up the number. You can refer to my screen grab of the problem: BB&B doesn't allow its users to alter the purchased amount of a product, target does.
Anonymous on 03/26/2008:
Targets policy is very simple to follow. Items can be returned to the store if you have the receipt and if it is within 90 days. It's not a hard concept to understand. If consumers do not like the polcies, they are free to take their money, business and wedding registery to another store. There are enough consumers willing to follow this fair and simple policy. Target will not go out of business because of it.
yoke on 03/27/2008:
When you opened your registry the new "rules" were in effect. What are you complaining about? The rules were if you want to return something you needed a receipt, you agreed to it. When your guests bought the item, whether it was scanned in or not, they were given a gift receipt to give to you. That was up to them to do. It is not tacky to give a receipt with a gift.
As for the registry not scanning the items. Since you don't have the receipt how do you know one item was not bought someplace else? Just because the item is on the registry does not mean the item was bought there. Any guest can look up the registry online and then purchase an item at another store. I do it all the time.
Anonymous on 03/27/2008:
JohnInSoCal - that remains to be seen. As is evidenced by the complaints on this site - the fans of Target are declining. The parking lot at the store near my house is never as full as it once was. I truly hope Target does not go under, I really did like the store when their policies were reasonable. I just hope their sales decline enough to get their attention.
yoke on 03/27/2008:
The 2 Targets by us are always packed. Don't think a few whiney people from this site is going to make Target go under. Most people I talk to that go to Target have never had a problem with their return policy. They all know what is expected from them if they need to return something.
Anonymous on 03/27/2008:
We shall see, yoke.
yoke on 03/27/2008:
What is there to see cherpep, around here Target is always busy. Wal-mart on the other hand is becoming a ghost town!
Anonymous on 03/27/2008:
I find it interesting that Target and Wal*Mart were founded in the same year yet Wal*Mart is 5 times larger than Target. Some people argue with success ... I don't. The proof is in the pudding as my grandmother always used to say.
christilina on 03/27/2008:
I think their return policy is fine for non-registry gifts, totally makes sense for them. I do feel Target is more high end than Walmart, so if they want to have a more strict return policy then go for it. It's just when it comes to the registry side of things, I think they need to bend the rules some or they are going to lose that portion of their business. I'm not saying Target is going to go under over this, but I definitely think their registry business (which I'm sure is HUGE for them) is going to be hurt. If not because of their strict return policy, then because their registry system itself is made poorly and doesn't keep track of items well. The word is getting out there, I was actually warned not to open a Target registry, but I did it anyway because I still thought I could at least get store credit. Man was I wrong. So this is just me letting everyone out there know to stay away, unless they want to deal with the hassle of hounding their guests for gift receipts, which I'm sure people do not want to deal with that. It's a very hard thing to do!

Because honestly, who gives a gift receipt when you buy something for someone you KNOW they want? no one apparently, because we didn't receive anything.

It's going to take a while for people to learn they need to include gift receipts for items purchased from a registry. They aren't going to learn to do that until they've been burned like we have.
yoke on 03/27/2008:
Exactly why should you get any special treatment? Just because you are getting married? What about the ones that don't have a registry and get duplicate birthday or duplicate clothes items and we don't have a receipt, we are out of luck.
You knew the rules before you signed up for the registry and you assumed that Target would bend over backwards for you since you were a bride. Now that they won't you are whining how unfair it is. Honestly I am glad Target has cracked down on regstries. At first I agreed with you that Target should be a little more lient with registries until I started reading the whines. Back in my day you were happy to get gifts and would never have thought of returning something. We were not greedy. I look at my nieces registry and laugh. It amazes me what they ask for nowadays.
sarahnkrystal on 03/27/2008:
I agree with the return policy for registry items. My friend had a huge baby registry at Babies R Us. I found some items cheaper elsewhere and bought them there. So if she was allowed to return them Babies R Us would have been out of money.
It's the same at target.
Anonymous on 03/27/2008:
sarhnkrystal - I would think that sale would be a minor loss in comparison to all the items that were sold. Of course, even if they did exchange those items for the registrant, it's still an exchange and no dollars were actually lost. In the long run, losing the registrants to another store would be a bigger loss.
christilina on 03/27/2008:
Yoke, I don't mean to just say bridal registry, that's just what it was in my case. Any registry, baby, birthday, whatever. I'm just saying anything you used to lure people to Target specifically to a list of gift options to be purchased with specific quantities. We are totally grateful for the gifts we received, why do you think it's so hard for us to go to our family and ask them for a receipt? I don't want to crush them and let the know what they purchased wasn't necessary after all because of Target. I didn't except Target to bend over backwards, I excepted them to accept fault for their registry that messed up. I expected them to AT LEAST give us store credit. I hardly think that is bending over backwards. The manager was totally rude to us, probably because they get tons of registry customers in every day with this same complaint.

Like I said, SO grateful, but the fact is we now have two $100 coffee makers, among other items, that we do not need duplicates of. We looked to target to have a functioning registry that wouldn't allow multiple purchases, but it failed. The WHOLE point of a registry is so that you can get items you need, and not 50 of the same item.

I just feel strongly about letting as many people as I know to stay clear from Target's registry service. They have an unreasonable return policy and a crappy malfunctioning registry system. It breaks my heart because I used to LOOOVE target. Obsessed even.
yoke on 03/27/2008:
christilina, if it was a Target error that you got duplicates it should not be a problem asking a guest for the receipt. All you have to do is explain to them that the registry at Target did not scan their item in and therefore you got duplicates. If the guest did as they were supposed to and had the registry scanned then there should not be a problem. Is it only me, my family and friends that don't see a problem with giving receipts or keeping the receipts until after the event in case the item needs to be returned?
christilina on 03/27/2008:
Yoke, I know, I am very well aware that this would all be solved by going to my family members. Saying that is much easier than doing it. I'm sure in reality that they would be understanding, but it's just not something I feel comfortable doing I'm sorry. And I just feel if Target wants to offer such a huge registry service to their customers, then they should be a little more understanding when their own system fails.

I personally keep all of my receipts in a box, but I never give a receipt with its something purchased from a registry, because 1: I'm buying something I KNOW they want, so they shouldn't need to return it... and 2: I think most people (who haven't been burned by Target) assume that a registry is proof of purchase.

My only point is to make people aware so that they don't register with Target for gifts.
yoke on 03/27/2008:
Christilina, so by not wanting to go to your family it becomes a Target bash saying how unfair they are to people who register. When you buy off a registry it is your responsibility to know what to do if an item needs to be returned. You state it was Targets fault the items did not come off. Since you have not asked the guests for the receipts you have no idea if that is true. You have no idea if the guest did not give the cashier the registry to scan, you are assuming it was Targets fault.
christilina on 03/27/2008:
Yoke, what do you mean I have no idea if that's true about the items not coming off? I see it on my registry!! I see where it says "wants 1, received 2" and I see where I have two items sitting in my living room. It's pretty safe to say that two items, that are exclusive to Target (says so on the tag), that were both on the registry, & show up as purchased twice (so it WAS in fact scanned). Not sure what is so hard for you to understand with all of that?

I'm not saying it's Target's employees fault, I'm saying it's a faulty registry program. I've seen this happen to my friends who had baby registries too, where their system messed up, and it showed "Want it: 1, Received: 3" - That is the fault of their program, hence it would be admirable of Target to fix it, and not put that on the shoulders of their customers, and their customer's guests.
GothicSmurf on 03/27/2008:

You keep all your receipts because in your own words- You are buying something you know they want and the "registry" is proof of purchase.

What if they get two items and need to return one? Wouldn't it be easier to include the gift receipt in the card now that you know the registry isn't proof of purchase? It would have certainly made less of a hassle for you now wouldn't it have?
christilina on 03/27/2008:
Yoke, I'm totally willing to see Target's side, I realize they have all of these strict return rules, and I can see they've made efforts to make it easier with credit card look up and such, but the fact is they are losing customers over this, especially registry customers. & I'm just trying to let people know what a pain in the ass Target's registry program is before they get in the same boat that we, and I'm sure loads of other people, are in. Why use Target when BB&B/Macy's and so willing to help their customers out. I'm over it, I'm just making sure to spread the word. In time I'm sure Target will change their rules again, it's just unfortunate timing for us.
yoke on 03/27/2008:
How is it Targets fault if your guests do not know how to read? When the second guest went to purchase the item they could see that one was already purchased, that means you do not need another. They are the ones who opted not to go by the registry and bought another one anyway. How is that a Target problem.
Anonymous on 03/27/2008:
How is it a customers problem if they don't like Target and don't want to shop there. I don't see the argument here. There are people such as myself and others who think Target's policies aren't consumer friendly. We spread the word to others and for ourselves we REFUSE to shop there. Why does this cause such heartburn with some of y'all. Can't you just accept us for whom we are?
christilina on 03/27/2008:
Thanks Stew! That's what I'm saying. I'm just another customer trying to get the word out so that others don't have the same problem. As far as fault goes, it's not black and white. I'm not saying it's 100% Target's fault, and you can't say it's 100% my friend/families fault. It's a gray area, and I just want people to know they are better off avoiding it all together and going to BB&B or Macy's (or others I'm sure). Because there is no way you're going to get all of your guests to include a receipt... it's just not going to happen.
LeeSee on 03/27/2008:
I still love Target.

christilina on 03/28/2008:
Just an update, we had to return something that was shipped to us (that's size was wrong on their site) and luckily we were able to return it, but we talked to a different manager this time, and even he says this return policy is ridiculous. He gave us some numbers and places to send our complaints to & encouraged us to spread the word.
Ponie on 03/28/2008:
You mean all the while you were playing house, you didn't manage to accumulate all the goodies you need? Guess the way to get some more is throw a wedding and then complain about what you got. Hot dang! I'm going to have an 'Open For Business' party so I can get a couple of those $100 coffee makers which will later be given as gifts to some of my preferred clients.

If the Target registry says Needs: 1, Has: 1, does that mean they won't let anyone buy a second one? Does the register freeze up when the customer tries paying for it?
christilina on 03/29/2008:
Like I said before, it's not about playing house, or being ungrateful or any of that. If I never had a registry, I would never have duplicates of some of these random items. The whole point of the registry is so that you don't get extra items & for ease of gift giving, it has not been so for us. Just because someone complains about target's registry system, doesn't mean they are ungrateful for their gifts. I would say all of these people complaining (us included) are the same people that do not want to let their friends/family down by going to them & asking for a receipt or their credit Card #, which is what Target suggests to remedy the problem.

The target registry will let people buy 200 of the same item if they try to. It doesn't freeze up, it doesn't say "sorry this item has been fulfilled" or anything. That is why I'm saying it is a pain.
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Return Policy - Gift From Wedding Registry
Posted by on
33813, FLORIDA -- Another strike against Target; Out of some 50 items included on a gift registry at Target, 3 items needed to be returned. One, Kitchen Aid accessory rack, was uneventful because we had the gift receipt. The next item was a 2-3 man tent which my sister had purchased for us. We took it camping and discovered it was obviously used (there was dirt throughout and an old makeup brush) and one of the tent frame posts was missing. I hate to return things and would've probably kept the tent if it hadn't been missing an important part. At one Target, without a gift receipt, though the item was on our registry, we couldn't return the tent. A manager did finally offer to replace the tent with one from their shelves (thanks Jeff @ Lakeland South Store) but he was unable to help us with the last item. We had received a duplicate Salad Spinner, a really cool salad rinsing/mixing tool.

We had no use for two but didn't have a gift receipt with this one to return. The item is about $32 and so exceeds the $20 limit we were informed prevents them from issuing even a store credit (that's all we were asking for). The manager at least appeared to try to help us but in the end appeared powerless to resolve the issue and could only give us a number to call for possibly some sort of override from corporate or something. I spent some time on the phone and explained the situation but was only given the same response: you need a receipt of some sort or the purchasing info. This is from a wedding gift registry! I can re-gift this to someone else or return it to a store with a more reasonable policy but why do I feel as if I've done something wrong? The only thing I can determine that I did wrong was to create a registry with Target - I personally will never make this mistake again... nor will I buy merchandise for myself or others through this establishment.

I know business and if I may quote Albert Schindler who wrote 5 Secrets of Good Customer Service: "Remember, no amount of advertising can repair the damage done by failing to properly address a customer’s concern. Even more damaging to a small business is the “silent complainer.” That’s the customer who simply walks out of your shop without saying a word, and you never see him again. These silent complainers have friends. And their friends have friends." - Correct you are Mr. Schindler. I refer friends and I warn friends. So for those of you putting together gift registries (Baby shower, wedding, etc), I recommend avoiding headaches and avoiding the "convenience" of Target.
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User Replies:
GothicSmurf on 02/18/2008:
You were able to exchange an "obviously used" tent and are upset they wouldn't "do anything further" to help you?

Target policy is very clear and if you didn't like it, you shouldn't have registered there. You can either re-gift it or see if you can get a (gift) receipt from the giver after explaining that you loved the gift but got two.
thensider on 02/18/2008:
While I believe that a lot of companies value the business of their honest shoppers, they are still a business and they must protect themselves. thanks to many dishonest people, business have been forced to tighted the reigns, so to speak, regarding returns without reciepts. Fourunatly, most are nice enough to post their new policyies on nice big signs at their customer service counters and usually on the receipt as well. I would do as gothic recommends, and ask the gift giver if they still have the gift receipt that was automaticlly printed when the product was purchased. If its a really big deal, Target can usually find a receipt, if the product was purchased less than 90 days ago, on a credit card or by check.
Principissa on 02/18/2008:
Be lucky they even exchanged the tent without a receipt. Target's policy is very strict. No receipt, no return, no exceptions. It sounds like this manager tried to help but could not due to the cost of the item. Your only recourse now would be to ask the gift giver if they still have the gift receipt for the item or give it as a gift to someone else. A person should not be offended if you politely explain that you got two of the same thing and would like to exchange it for something you like better.
yoke on 02/18/2008:
Wow, I would never have thought of asking for a tent for a wedding gift.
Anonymous on 02/18/2008:
Maybe this site should just post Target's return policy since the complainers don't seem to know it. Unfortunately, these days there are more dishonest people rather honest people that can bring down business quicker than those "silent consumers" (Albeit customer service just isn't what it was). Now businesses are forced to adopt strict policies because of the dishonest folk. Gothic Smurf is on point that if you didn't like their policy you should not have registered there.
Anonymous on 02/18/2008:
I am sorry, I didn't mean to be repetitive, it seems I was commenting at the same time as others.
jktshff1 on 02/18/2008:
people on this site have repeatedly posted the return policy, complained about it, commented on's a STORY POLICY..written, published, broadcast on the internet...what else do people need?????????
Common sense!!
jenjenn on 02/18/2008:
Anonymous on 02/18/2008:
You said you got two of the salad spinner things - did you get a receipt with either of them? I'm with the others here, just let the gift givers know that you got two of them and need to return one and ask if either of them have the receipt - they won't be offended.
DBone on 02/18/2008:
Take that salad thing to Walmart. Problem solved.
StevenJen on 02/18/2008:
The funny thing is that I thought I was offering helpful advice to people who might come here to get some opinions on Target. I didn't realize so many others had gone through the same treatment. I enjoyed shopping at Target before and never had a reason to return anything. I would guess I spend about a thousand dollars each year at Target. My gift registry was worth several thousand dollars plus likely that the customers brought in to purchase gifts likely bought other merchandise. But because of a silly store policy that must be adhered to strictly, Target will lose tens of thousands of dollars over the next 5 years just because I couldn't get my way. That's right. I'm the customer and if I'm a valued customer then I want to be respected. If you are one of my customers then you should expect that I will take care of you. Policies should govern decisions so that proper business decisions can be made. There can and will always be exceptions to maintain business relationships with valued customers and maybe sever ties with thieves. I realize that those who dwell on this site are more knowledgeable about these things but please don't expect every newbie to this site to study all prior posts so they can tailor their criticism for all of you who know all and insist on putting the noobs in their places. Perspective has a lot to do with upbringing and life experiences. Some feel they've had a raw deal their whole lives and like to just tell everyone around them to just 'suck it up' (I like saying that to people too, but I'm usually just messing with 'em. So anyway, it wouldn't do any good for Target to post return policies here. It's too late when we've started a profile on my3cents to write about Target. I suppose I need to rant on wedding planning websites to target (hahaha) people who need to be aware and not the regulars who hang out here to take jabs at us as we ironically all stumble in with similar complaints . Guests (shoppers) and Target did good in that we only had 1 duplicate item - we ONLY registered at Target and we didn't open gifts after the wedding reception (we had other plans that evening than to hang out and ensure a matching gift receipt with each gift). Also, we only had about 70... and know them all, but don't see why that should be an issue. I admit to not having been aware of the strict policy and didn't think to visit the customer service area, not same area with gift registry kiosks, to see what that experience would feel like several months later. I expected foolishly Target ("Expect More. Pay Less." -wrong on both accounts) would be on par with a competitor like Walmart. Walmart is very good at accommodating those without receipts so long as a customer oesn't make a habit of it.
DBone - right on, Walmart would take it with less fuss, probably even if it isn't currently on the shelves there.
With such a liberal policy as Walmart has on returns, surely Target will put Walmart out of business. Oh, except that the shopping I used to do at Target will probably be from Walmart, so maybe on second thought ... the policy backfires except for the "old school" who like the hardline rules and a whack on the knuckles if you make an honest mistake. Did you know also that store credit/gift cards are an amazing profit source for retailers? Until credit is used, the store has your money (or they have their merchandise to sell)... either way the retailer makes a profit from your carrying around a store credit/gift card. Until you use it, but many go unused for whatever reason. Best Buy reported a 43 million dollar profit in 2006 from unused gift cards alone. Does that include store credit cards? Maybe, but either case, left unused is $$$.
yoke on 02/19/2008:
When you registered did you ask Target if they give special treatment to registries regarding returns?
Just because you registered for the items at Target does not mean your guests purchased them at Target. You can go online and get anyones registry and go to another store to purchase the items. How do you know the item was purchased at Target and not Wal-Mart or K-Mart or a Yard Sale?
How do people spend thousands of dollars a year at Target? We hear that all the time when Target won't return something. I am a loyal Target shopper, but I don't spend thousands of dollars a year there.
StevenJen on 02/19/2008:
yoke and the rest of "[WE] hear that all the time"- I'd like to quote someone else from this site, "you're missing the point." I personally, as a single person, may not spend a thousand dollars at Target each year but between my wife and myself I'm certain we do. But let's say that number is only half that, or even a third... the point you're dodging so that you may just criticize posts and perpetuate debate (which I too must find some enjoyment as I'm still responding to your posts) is that Target made a poor business decision to not empower the management at Target so that they may ensure satisfied customers. Repeating to save you from having to read my last post, I said something to the effect that policies are put in place not to punish customers but to ensure best business practices that will ultimately result in the highest profit for the company. Policies give employees some backbone against customers who may want to take advantage of the company for dishonest gain, like by buying a tent... using it... and returning it for a refund... with missing parts - oh, hey! that's what someone did before my sister bought it for my wife and me! So there someone failed to follow policy and it hurt the image of the company for those who were involved (I'm hoping that it is policy for damaged returns to not be resold as new). As for the inability to accept my 2nd Salad Spinner; yes, it could be from another store... but unless I'm running an underground merchandise returning ring that includes $32.99 KitchenAid Salad Spinners (best price online I see is $29.95 without s/h), so if I could get free shipping I could possibly net a whopping three dollars and four cents for all my scheming. Oh wait, there was sales tax paid on that Salad Spinner from Target... Hey, now I've gotten off the point, oops. Point is that only on this site have I heard people pile up on the side of Target and defend their policy while all at my place of employment, my relatives and my wife's coworkers have all agreed the response by Target was very foolish and Target is not one to look out for their customers. My coworkers and friends don't hang out on web sites like this one, they're like me with higher expectations. When Target failed to make things right (satisfy the customer) then people get upset with Target. WE are the customer - unless I'm actually talking with Target Customer Service Reps here. That wouldn't surprise me actually, based on the attempts at justifying their position. But even those of you who work for Target - you're still customers. I don't think I've gotten the "be happy with what you got, others in 3rd world nations have nothing." I'll respond to that anyway, :-) If everyone was content with things as if we had nothing, then we will end up with nothing. While the resources are available to better my education (for this I'm very thankful), I will continue learning new things. While grocery stores are available to purchase such a variety of foods (again, I'm very thankful), I will enjoy them. I could grow bitter, expect the worst from everyone and go live under a bridge so that I can relate to those who don't have homes. But c'mon, isn't that missing the point just a tiny bit as well?
I do love a good debate but in the end, with all the information shared here, if you wish to continue shopping with Target... that's a bit odd - especially if you ever get married and choose to register with Target, yikes! Anyway, I, like a few others who've fallen into this silly website while attempting to warn people, will spend my money elsewhere. Target loses. (I'm right, you're wrong... heh heh heh) go ahead and try to come up with some other angle but as for me, I think I'm finished here. It really has been fun explaining my views... in some sick sort of way. ;-P
Principissa on 02/19/2008:
All of this over a salad spinner? The rules of the return policy are there for everyone, not just certain people. If I have to have my receipt for a return, why should you be able to walk in and return items without one? I don't spend thousands of dollars a year at Target so does that make me less of a loyal shopper than you? You're upset because they won't make you an exception to the rule, and why should they? If they do it for you, they have to do it for everyone that walks off the street with an item they have no proof was even bought from their store. I see exclusively for Target merchandise on Ebay all the time. How do you know it was not purchased off of Ebay? How do they know that same salad spinner that is sold at Linens and Things or Wal*Mart wasn't purchased from either of those stores? They don't and that is why the require a receipt for all returns. You say that you are a loyal shopper and you very well may be, but that doesn't mean you are above the rules, plain and simple.
GothicSmurf on 02/19/2008:
If you're a loyal customer you should know the return policies. Even if you DON'T spend your time hanging out by the customer service area, they print their return policy on the back of their receipt. What a concept! Sounds like you don't like being told NO.

I don't study return policies, but obviously you have access to the internet so you can research them before going in.

As I said, they already bent the rule and allowed you to trade in an obviously used tent. I bet if they took the salad spinner back, next time you'd go in and say, "Well you did it for me last time!" Wait, you did. They bent the rule for you already and now you're upset that they refused to do it again.

If you don't have the time to match cards/receipts with gifts, man I'm glad I wasn't at your wedding. Generally when you send out Thank You cards, you have to match gifts with people.
StevenJen on 02/19/2008:
Dang, I thought I was through here but my curiosity sucked me back in to see what the local yokels have posted in reply. The usual limited views albeit from many different angles that all say I'm horribly wrong for wanting things my way. All I know is that I'm far from being alone but I've never met a bunch quite like you all. I'd be sorry that I voiced a complaint here except that I think I've just fed the sharks who live here and who would want the little sharkies to go hungry. Yep, over a salad spinner, from the yokels view it's petty that I should be concerned and from the customer's view, it's petty that Target has to be concerned. Before you make a purchase somewhere new you first visit customer service and read the return policies? Good for you... weirdos. Wow, resorted to name calling of the yokels who live here. I'm sorry guys, I can't play anymore, my wife says you're all a bunch of waste of time, a source of frustration and we have so much better things to do. Check out Channel 8 on your side - I think they'll be doing a story on y'alls favorite store... Target! whoop whoop. Dinner's ready, we're eating salad and it looks like it's been "spun" ... sweeeet.

Principissa on 02/19/2008:
Funny that the same sentiments that are echoed here are posted on another consumer website to this exact post that you wrote there. Now you're all defensive because nobody will take your side. In case you lost the memo Target is not going to let you return the salad spinner without a receipt. You're not going to get your way. You are not special and Target is not going to make you an exception to the rule. Get over it and move on. Call me what you will, I'm at least smart enough to get a receipt required for a return.
StevenJen on 02/19/2008:
Let's all go read the book, How to Win Friends and Influence People. Sorry, I haven't been nice. I just don't like being called an idiot and I don't think you would either. Shoulda Woulda Coulda. If you have a bad day and try to warn others so they won't follow your path only to have them all tell you how dumb you are, well? Way to put someone on the defensive. Principissa, you seem like a nice person in your profile. I'm sorry I got under your skin by posting the same complaint as a number before me who failed to realize Target's policies (this was my first experience returning anything at Target). And sorry, but I truly did think it was a good thing to get the word out so others like you all would not go through the same experience ... yes of course it was a venting but I also really didn't want any of you to make the same mistake. I see you won't have that problem. Sorry about the driver's license incident, that would really suck. But seriously, a LOT of people don't know about this policy, about how registered gifts are not tracked, cannot be looked up and require another little piece of paper to be returned ... I haven't talked with anyone yet who wasn't shocked by what happened except people here. You guys are informed... good for you. If this site is to help you as well as others become informed then it would do well to welcome any who wish to contribute something they think is valuable, right? The only bad contribution is the one that isn't contributed? Or questions.
Principissa on 02/19/2008:
I am a nice person, you insulted me, called me names, what did you expect me to do, roll out the red carpet for you? Seriously on this site and that one, the responses to your complaint have been the same, no receipt, no returns, no exceptions. It's that simple. Realize that for the next time. By the way, it wasn't the complaint that irritated me, it was your attitude in your responses that did.
ejack053824 on 02/19/2008: your mouth around the lady here! No one insults Principissa...I MEAN NO ONE! You have a gripe or the need to it to me! Whatever your problem is...the stock market crashed or your woman decided to cut you off giving it nice to Principissa otherwise...go elsewhere.
Ponie on 02/19/2008:
Steven, note that the Canadian sign painter Schindler said 'small business.' I hardly think Target could be considered a small business. His one-man army of sign painters, yes; Target, no.

If to you this is a 'silly website,' why did you feel the need to post this drivel? And on the other one where you got no sympathy either.

Unless you want to meet out back, I suggest you be careful who you call 'local yokels' on here. Many of our fine members certainly can be called local, but yokel? No way. They're way out of your Little League!
StevenJen on 02/20/2008:
I agree this isn't a silly web site for those who use it regularly. As one who rushed in here with the same complaint as a number of others ... only to hear the same things Target was telling me (I understand some of you weren't trying to bash me and looking back, I ought to appreciate those attempting to provide advice, regardless if I just heard it from Target (not the *yawn* or the 'Why don't people read the signs??????' comments, those really aren't all that helpful) well... maybe if suggestions were in form of questions to help identify the specifics (Is there anything prohibiting you from getting a gift receipt from the guest that didn't include one on the duplicate item?)It might be safe to suspect that there are reasons we couldn't. So then there's, "Sorry to hear you're another victim of the policy. Unfortunately, while Target is trying to eliminate fraud, they don't do very well at helping people like you out with large registries and all the guests who may purchase duplicates. It would certainly be nice if they did. Sorry there isn't really any solution except to recover a receipt and warn others so they can avoid the same situation." A number of you are probably married, you know it's not a stress free occasion by any means. It tends to wear you out physically/emotionally and there is a lot of follow up with two people combining things, moving in together etc. We're both about 30, never been married before and haven't been living together. It's a big adjustment. Then you've got thank-you notes to write and... duplicate gifts to return. We had a small wedding so my in-laws (who have lots of friends/relatives in the area) wanted to have a 2nd reception six weeks after the first to include others who would've liked to be there. That's nice but doesn't simplify anything. All of these things are our decision or fault, I agree, it was really nice and I'd gladly do it all again. I understand that Target doesn't have to exchange this gift for store credit based on the policy - which I agree that I should have read before registering there. Certainly everyone here could at least agree that if Target keeps record of purchases so only a little piece of paper could bring up a transaction then they could also store the transaction information on the gift registry? I understand there is room for fraud but anyone could abuse the receipt-only concept just as easily. Or maybe fraud is easier since there's an element of trust - someone brings back a tent... might be used, but hey, they've got a receipt. I could buy almost any gift from my registry online and probably beat Target's price. I could return any one of those gifts to Target with a receipt from a guest and get store credit. Drug addicts apparently were known for digging receipts out of Target trash cans, stealing merchandise and returning with a receipt. There's no guarantee against fraud with or without a receipt. Personally, I'm pretty good at hanging on to receipts. I know it's a good idea to keep them in user's manuals or attach them to the purchase or just keep them in a big stack for a while - I do all three and I can only remember going into Walmart without a receipt... I didn't have it in the car with me and I knew they would give me store credit anyway - that works. What makes the dealing with Target a little unique (and should make me special to them) is that instead of registering with Sears, Bed Bath and Beyond, JCPenny's, Best Buy, Macy's, or wherever... we just went to Target. We liked Target and like things simple, one place. So they got all our business. That's what, to me, makes a gift registry client a special customer. Sure anyone can make a registry but if they tracked the purchase and recorded it on the registry ... the registry could hold the same information as all those little gift receipts. Then they would know if someone was bringing in an item from elsewhere (or that had been failed to be scanned) if it wasn't ever scanned from the registry. Yeah, item could still be from somewhere else but there's the same level of proof-of-purchase as with a receipt. Either way, a registry can... and really should, be a method to track purchases not only for the wedding guests but also for the store. This makes sense and I assumed it to be the case. I understand this isn't the proper site to announce what seems to be an injustice in this case because the responses aren't from the intended audience (not your fault, but I wished to warn others who may be considering a place to create a registry). Ponie- don't you still agree with Schindler that it makes sense to try to keep your customer's satisfied and big store or small, unsatisfied customers don't do well for a store's image/profit? I worked at Sears for quite a while and it made me furious at times that Sears would provide full credit to people without receipts for stacks of pants "purchased last week" that were just totally worn out. People were clearly stealing. But there's a markup on all this stuff, prices are set to makeup for the losses. So we all have to pay for thieves who return unmarketable goods if the store doesn't have a deal with the manufacturer. I know people who buy stuff, use it, take it back (with a receipt). That costs businesses money. I won't do that. I don't copy movies. I don't copy software. I don't litter. I don't return mistakes at restaurants (exception with mistakes involving non-food additions). But I didn't even confront the company who produced the can of chili I ate and discovered something really hard to chew - it was a used bandaid. I'm not vindictive, friends think I'm a pushover. Pardon my self-bragging, that's not typical either but I really didn't mean to step on toes here, I'm sorry I got defensive and said some things I shouldn't have. That's my second apology and I mean it as much as the first. Anyway, there's something to be learned here. Name calling went both ways... after my apologizing, I'm still getting it from some of you. That's too bad. But that's the internet. You don't know me and I don't know you. Try hard to ask questions first and identify with the next frazzled person who steps into this site and maybe y'all will make another friend. Unless there's some enjoyment of a good argument. I like a debate but really a chat forum isn't the best place for it - too easy to read too much attitude into someone's post (yeah, there was a crappy attitude in my posts Principissa, roles reversed I wouldn't expect any different from any of you - doesn't make it right - I'm sorry for that too). Ultimately, I would have preferred to not even have gifts over having dealt with all this. I wasn't really looking for advice but just to warn people - but thanks again to everyone who tried to offer helpful advice. My wife thinks I'm spending too much time chatting on here and I agree. We all have better things to be doing than to keep adding to this thread. Agreed? Oh, and anybody want a cheap brand new unopened KitchenAid Salad Spinner? 25 bucks? anyone? $20?
Anonymous on 02/20/2008:
I agree with you, StevenJen. Target's policies are too strict. Their policies have gotten even more strict over the past several years. Many people have discovered just how strict their policies are by experiencing them, as you did. People who frequent this site are well aware of the policies, but from speaking with friends and family members - the general population is not. It is unfortunate that you felt attacked. Don't fret - your posting will help others. Recently, I also stopped shopping at Target (and yes, I did spend THOUSANDS of dollars per year there - EASILY). This site helped me realize that there are lots of people out there like us - previous shoppers at Target. It is only by making the choice to NOT shop there that Target will hear us. Thanks for the post!
Principissa on 02/20/2008:
I'm sorry, but first you insult all of us, and then you want us to ask you why your 98 year old legally blind aunt Millie didn't put a gift receipt with your salad spinner. You call me a yokel, call me a shark, disrespect me and every one who posted here, most of whom said nothing disrespectful in the first place, and then you come back with 75 page novel's on why we should have asked questions and tried to identify specifics. Why aren't you writing comments like this on the other sites you've posted this same review here? Wouldn't they be yokels and idiots as well since they don't agree with you? You keep saying you are done with us simple folk, yet you keep coming back to insult us some more. Again I will reiterate since you have an obvious comprehension problem, no matter where you go or what site you post on, Target's return policy is posted, you need a receipt to return this dang salad spinner. WHY DON'T YOU UNDERSTAND THIS? You lost the sympathy and caring when you started throwing out insults. Nobody cares, time to move on. Stop posting this asinine novels that you call responses and just get on with your salad spinning life.
ejack053824 on 02/20/2008:
Don't worry about him Principissa.....that novel he wrote was nothing more than bathroom reading material. Piss on him!
ejack053824 on 02/20/2008:
Ponie...I don't think he wants to meet out back unless he's dumber then I thought. LOL!
Anonymous on 02/21/2008:
From the sound of it, he himself is not very accommodating and personally I would have LOVED to have been the manager at target when he came in. I also love it when people say "I spend thousands of dollars here each year" not realizing target and other big box corporations with strict return policies make hundreds of thousands of dollars daily!
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In-store returns (Club Wedd)
Posted by on
CHARLESTON, SOUTH CAROLINA -- For my wedding, I registered for over 50 gifts from target and received most of them. One of the items I received from my registry was a hanging votive candle holder. When I opened the package, I found that several of the glass covers for the candles were broken. I was not given a gift receipt for this item, but I didn't figure it would be a problem to exchange it for another votive holder exactly like it that wasn't broken. Boy, was I wrong. At first I was given grief about not having a receipt. Under normal circumstances, I can understand a strict receipt policy, but in this case, I was returning something that I have on my registry-something that they could look at my registry, see it was on there and that someone had purchased it for me. There was no doubt that this was a gift I had recently received and that it had come from Target. They finally let me go find another votive candle holder, but when I brought it back to the register, I was told that "it was ringing up $3 more than the original." When I asked why that would be, she said Target had a policy saying you have to pay a 15% restocking fee on returns with no receipts. Again, considering the circumstances that this was something Target had on record that I had registered for, I thought this was ridiculous. The thing that bothered me the most however, was that the item I was returning was broken. Basically what happened, was Target sold a broken item and I had to pay for them to take it back and exchange it for another one exactly like it. The store took no responsibility for selling bad merchandise, leaving me to have to pay extra money for them to take it back. I was also told that since I returned this item with no receipt, that I would only be able to return one more item for an entire year. Again, under normal circumstances, this would probably not be a problem. HOWEVER, I received many duplicate gifts from my registry, most of which I was given no gift receipt for. Basically what I am being told, is that I am stuck with these duplicate gifts because I can only return one more item. They have a record of everything I asked for and everything that was purchased for me. That should be more than enough compensation for not having a gift receipt. Target should know and understand that duplicate gifts will be purchased from registries and take that into account when doing in-store returns. Only allowing two returns for a large registry is absurd. I will never set up another registry of any kind at Target. I will also not advise anyone else to have a registry at Target. I set up registries at several other stores and Target is the only one I have had problems with. Every other store has gladly taken back duplicate gifts and exchanged them for something else on my registry, without once asking for a receipt. I chose to register at Target over many other stores, but this was a big mistake. It's a mistake I will not make again.
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User Replies:
Anonymous on 06/24/2007:
This is an easy one... all you do is purchase another votive holder. Now you have a receipt. You then go out to the car and getthe broken set, and bring it in with your receipt and get your money back.
prcalmb4storm on 06/24/2007:
hey gooooood one Ken
grandma005 on 06/24/2007:
What about the duplicate gifts that are not broken? And she doesn't want another one.
yoke on 06/24/2007:
I am all for having to have receipts to return gifts, but if a company offers registry there should be exceptions. The bride and groom registered in good faith and trusted Target would do the same with them. If it is on the registry and there is a way to print it out then that should be as good as a receipt. As for the defective item Target should have returned it no questions asked even without a receipt.
runaway on 06/24/2007:
Did you speak with a manager or simply a return associate? I would suggest speaking with the manager, and if that doesn't work, calling corporate and discussing it with them.
FoggyOne on 06/25/2007:
There is a huge assuption here - that the item was broken at the time it was purchased. Who knows what had happened to the gift from the time it left the Target store until you opened it. It could have been banged, dropped, etc. that actually broke the glass. I'm not saying it was intentional but it was outside your control until you opened it. Who knows when or where it was broken.
poppapia on 06/25/2007:
Foggy, my thoughts exactly.
Ponie on 06/25/2007:
What's with these 'gift givers?' Any time I've consulted a gift registery (which I abhor!), it showed two quantity columns: 'Want' and 'Need'. They begin with the same two numbers. As purchases are made, they are subtracted from the 'Need' column.

Whatever happened to being grateful for any gift given? I resent being told what I should purchase as a wedding or any other gift. Looks like the poster is someone who expected to have the whole house furnished by the number of stores where she had a registry.
rhondam718732 on 06/25/2007:
Couldn't agree more than when you want to make a return from a registry that there should be completely different rules. The registry should be exactly as if you have the receipt. And you shouldn't be restricted by 2 returns a year if they are part of a registry for obvious reasons. As for your comment Ponie...I understand the spirit in what you are saying, but also, a registry can be very helpful to gift givers that have abhard time knowing what to buy and who can't afford to throw $ away on something that won't be used. It's nice to be able to give a gift that you know will be liked/used. No one says you have to buy from it, etc. But if you receive duplicates from a registry, why is it so awful to return/exchange them???? Who needs 3 toasters or 2 blenders, etc. That's silly to keep extra stuff just because it was the thought that counts...
Skye on 06/25/2007:
If people would only give the stupid, freakin gift receipts when they give a gift!! The gift receipt only shows it was a gift, not the amount that was paid.

I just bought a whole bunch of stuff for my new nephew at from Babies are us, and gave my sister the gift receipt in case she wanted to exchange anything.

Jay04 on 06/25/2007:
Ken you cannot get your "money" back if you use the same receipt you can only exchange it. There have been countless time we've had guest come in saying that they only wanted to exchange it for the same one. Well if you want to ONLY do that and not receive any money back then all you need to do is buy the SAME one and use the new receipt to exchange it. and if you have anything on a registry they can look it up off your purchase log!
Anonymous on 06/25/2007:
Good idea Skye....
Iknowtarget on 07/06/2007:
The reason target is tightening on there return policy is because people figure ways to go around it. It won't surprise me if anytime soon people will be unable to do any kind of return or exchange.
jeanrtco on 09/03/2007:
DO NOT open registry at targets, unless you know that all your guests are perfect at keeping their receipts, including gift receipts and making sure that they or the store clerk has removed it from the registry! You can’t be responsible for all your guests and the store clerk following through and w/o that receipt targets will make it impossible to return your duplicate items.

Daughter opened her registry in Jan. and wedding was aug 10, they did not allow items over $20 to be returned even when purchased off the registry. we also had the problem of them not being removed, this makes me think part of the blame for not removing items from the registry is the fault of target, as they scan the paper and sometimes it doesn't scan properly. They refused to give us store credit. 3 Blenders (only sold at targets!) they are $29.99- $9.99 over their $20 limit. Is is my daughter's fault that targets did not remove it or that her guest may have forgotten to have it removed???? Does that mean we should inform all our guests that they must attach a targets receipt. As far as paying attention to their registry??? How were we to know if any one had purchased it????, so we could remove it? Anyway, store mgr and corporate office said the same out of luck!

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Never Purchase From Wedding Registry!!!
Posted by on
In July, 2010, I tried to use the wedding registry online to send a gift to a friend. The site indicated with a symbol by a particular item that the shipping would be FREE with a $50 purchase. I purchased a variety of kitchen items which totaled over $100 and proceeded to the checkout. At no point did the shipping ever reduce but it showed that it was MORE THAN $20. I stopped the purchase and called customer service. THEN they told me that shipping was ONLY FREE when you purchased more than $50 OF THAT PARTICULAR ITEM. What deceit! The item was a spatula and you needed to purchase more than $50 worth of spatulas??!! They did not combine the shipping for your total order and instead, they charged $3.99 shipping FOR EACH ITEM which came to more than $20. Talk about nickel and diming. That has to be the biggest bunch of crap! BTW, I didn't see ANY positive reviews on this site. I wonder why.
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yoke on 10/20/2010:
What did they do wrong. It was clear that if you bought $50 of that one item you would have free shipping.
SteveWiginowski on 10/20/2010:
On the Target website, it states that you get free shipping on the items that are marked if you spend $50 on those items. So if the registry had items on there that were marked, and you purchased them, and they totaled to over $50, you would have free shipping on those items. You wouldn't have free shipping on other items though that weren't marked.
Ytropious on 10/20/2010:
What was the particular item? Do you mean an item line like 50 dollars in some particular brand? Seems pretty clear cut, and I'm sure the stipulations are on the website in the details somewhere.
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Refusal to return faulty merchandise
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CHERRY HILL, NEW JERSEY -- I purchased 13 Bachelorette Disposable Cameras from Targets dollar section and 24 Wedding Memories Cameras. The first nite of my Bachelorette party I used 4 of the camers. When I went to the store to get them developed the following day NONE of the pictures came out. I went to take the remaining cameras back and the cameras I bought for the tables at the wedding. I did not have the receipt and they were not in the system so I could not get my money back or store credit even though the bottom of the unopened packages had the colored dot and $1.00. I explained to the cashier that the merchandise was faulty, but they still would not return it. I contacted customer service asking for the manufacters contact information, but they said they did not have that which I find hard to believe. So I am out over $30. I would not suggest shopping at the store and I definitely will tell all of my engaged friends to not register at Target!
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Abbie13 on 11/24/2009:
Just a few questions- how long did you have the cameras?
Were they really defective or did the flash just not get used? Did you buy them on clearence?
Target has a 90 return policy and does require a valid receipt for all exchanges and returns. Target also has receipt look up so if you purchased them with a credit, debit,check they can look it up, as long as it is within 90days.
ChuhBaca on 11/24/2009:
Here's the way it is; Target doesn't care that you tell them you're never shopping there again for 2 reasons; 1. Most people that say, "I'm never shopping here again..." will usually find themselves back at that store. Personally, I'm going on 4 years Target free. 2. You didn't know/follow/obey the rules of Target. As far as they're concerned, didn't know/follow/obey their rules, so in their eyes your a thief and they just prevented you from causing them further loss.

Target is a trendsetter in creating customer un-friendly policies. If they can get away with it, other stores can and are following.
madconsumer on 11/24/2009:
what were the conditions of the time when the pictures were taken? most times, cheap cameras cannot take quality pictures in limited lighting.

as far as the return, how did you know the other cameras were faulty unless used?
JR in Orlando on 11/24/2009:
On something as important as your wedding, why would you buy $1.00 cameras, e.g. yellow dot $1.00. At least buy fresh, name brand cameras.
Anonymous on 11/24/2009:
JR, it was for the bachlorette party
JR in Orlando on 11/24/2009:
OOHH, maybe it was better those pictures didn't come out well anyway. I know at my bachelor party I was glad there were no cameras around.
PepperElf on 11/24/2009:
personally I understand the idea of having disposable cameras for a wedding

but I'd never pick dollar-cameras and expect amazing shots, especially indoors if it's not bright inside

but yes it is a possibility that the shots were bad shots to begin with
or were stored improperly

which reminds me. I have a cheap toy camera from Japan, I have to get the film developed from.
Ytropious on 11/24/2009:
I second that Pepper. Those cameras have expiration dates on them, for the film. Maybe they were on clearance because they were close to expiring.
Abbie13 on 11/24/2009:
another question where did you get them developed at could they have posssible gotten ruined there?
ChuhBaca, I'm sorry you have had bad experiences at Target. But I don't see how the return policy is unfair. Don't have a receipt OK we can do a receipt look up. That doesn't work we can try and give instore credit, as long as we still carry it. We are not going to give money back on something we no longer carry. Is it really that hard to keep your receipt and you have 90 days to return it.
Anonymous on 11/24/2009:
No receipt no refund.
Abbie13 on 11/24/2009:
it's not no receipt no refund, even if you don't have a receipt Target can try and give you instore credit but if we don't carry it any longer we can't.
Anonymous on 11/24/2009:
True Abbie. Thanks.
bunnyhead on 11/25/2009:
Target's return policy is ridiculous. 8 years ago I bought my sister new towels when she moved into her new house. She washed them before putting them out and all of the fibers were falling out. I had the original receipt and could not get a refund. I haven't been back in 8 years!!!
Ytropious on 11/25/2009:
Used merchandise is never returned. How do you know your sister didn't ruin them in the wash? Too many variables in taking back used merchandise, especially towels, sheets, etc.
ChuhBaca on 11/25/2009:
Abbie, it's not that Target makes policies; it's how they use them to lecture and scold their customers, rather than upholding their policies in a professional manner. Policy or not; a business should not belittle their customers. As long as your following their rules, behaving, and giving them your money, they simply tolerate you. I would also like to point out that most of the compliments for Target seem to be neutral experiences such as "I've been going to Target for x years and have never had a problem". Well, having a problem is where a company gets the opportunity to earn a customer. Target takes the opportunity to lose customers.

I would also like to point out that Target has within the last year or two, lightened up on their return policy a little. This is because the backlash from their customers was big enough to cause concern. It really seems that their goal is not to make customers happy and earn their loyalty, but just to not anger enough people so much that they are no longer profitable.
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Wedding registry
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FLORENCE, ALABAMA -- I was very disappointed with my experience concerning my wedding registry @ Target. 1st, we got 4 of the same thing so apparently somebody wasn't doing their job and scanning the items as they were bought. This wasn't such a big deal until they wouldn't take one of the 4 items back simply because it was in an older box and they said it wasn't bought there. It was in the box that it came in AND it WAS bought there. 2nd, there was a pretty expensive gift ($200) that was given us by a close relative that we already had, and this person did not attach a receipt to the gift, and when we tried to return it they would not accept it even though it had an advertisement from Target ON THE PACKAGING & was CLEARLY from Target!! Now we are in the awkward position of either asking that person to go to the store with their credit card or taking the loss (which we can't really afford!) All in all we were sorely disappointed.
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andbran on 10/09/2009:
as for the 200 dollar gift, retailers have a limit on returns without a receipt. this is not Targets fault. if someone brought back an expensive item without a receipt wouldn't you be suspcious? it doesn't matter whose name is on the box. I'm sure if they know you have the same item they would not be offended if you ask for the receipt.
Crown Jules on 10/09/2009:
Are you sure the gift-givers gave the registry to the cashier in the first place? It might have been a mistake on the purchaser's part, not the cashier's. As for the $200 gift, without a receipt there is no way to prove that the item was purchased and not stolen. I'm not accusing your guest of theft, but you need to look at it from the store's perspective.
clutzycook on 10/09/2009:
Just keep the extra $200 gift. You never know when you'll need a last minute gift to give. Just be sure not to give it to the same person who gave it to you!
Ytropious on 10/09/2009:
"apparently somebody wasn't doing their job and scanning the items as they were bought." I love how you assume it's the cashiers fault right away. Plenty of people buy things on a registry and never notify the cashier to take them off, it slips their mind apparently. It could very well be your friends fault, and yes they will lie to cover their own butt if you ask them.
Ohreally! on 10/09/2009:
"Somebody was not doing their Job" You are right, your 4 dumb friends that did not tell Target the gift they were giving and not including a receipt. And what is this "we really can't afford"? You never paid for the gift so how are you out anything?? Target always offers a gift receipt, ask your friends what they did with it?
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Target Won't Take Back Bridal Registry Return
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VIRGINIA -- I received many duplicate gifts from my wedding registry at Target (This didn't happen at Bed Bath and Beyond) When I tried to return the items that were duplicated... in tack... in the Target box they came in. I was told they would not take any product back without a receipt. All I wanted was a store credit. They didn't even care that they were on my registry. I asked to speak to the manager, called and wrote the home office and was told the same. This was only two weeks after my wedding. I will never shop at Target again.

Do yourself a favor and register at Bed Bath and Beyond.
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yoke on 05/04/2008:
I would be more upset with the guests who did not give you the receipt Target gave to them to give to you in case you needed to return an item. I say boycott the family members, it is their fault not Targets!
MarshPeep on 05/04/2008:
Good advice, barb29
kathlly on 05/04/2008:
does anybody here work for target?
Ponie on 05/04/2008:
cherpep, you're so right! :)
yoke on 05/04/2008:
I don't work for Target, but I am a loyal customer who has no problem with their return policy.
Anonymous on 05/04/2008:
I don't work for target nor do I shop there (personal preferences nothing against them) but I sure wish we could adopt target's same policy at Office Depot where I work. Companies are just losing too much money these days "giving in" to certain demands. Customers should be treated respectfully but that shouldn't mean hold their hand, do their shopping for them, then feed, bathe, clothe them and then let them return the food, the bath, and the used clothes back to the stores.
Starlord on 05/04/2008:
How hard is it to understand a posted policy, that is also printed on every cash register tape? No Receipt, No Return. No Exceptions. If you had a store, you could have a policy that let everyone just drag in any piece of junk and you'd give them what they claim to have paid for it. However, this is not your store, so you don't get to make the rules. No Tickee, No Laundlee!!!!!
Tc1073 on 05/05/2008:
I bet before long after they too get burned Bed Bath and Beyond will adopt the same policy. Go back and read your registry information, it states the policy there.
yoke on 05/06/2008:
What I don't understand about these registries is when people complain about geting duplicates. Why do you register at 3 or 4 different stores and for the same items. Yesterday I received an invitation for one of my husbands co-workers daughters wedding shower. Enclosed were cards for Target, BBB, Macy's and Crate and Barrel. How are guests supposed to know what was bought if there are 4 different registries going?
groovytunesmusic on 05/06/2008:
I love Target and have never ever had a problem. I am really surprised that they have taken that route. You know, sometimes it might be the representative attending you. I would go and try at another Target.
mathprofmatt on 09/17/2008:
I work for Target and also hated this policy. To be fair to Target, when guests go to the kiosks to print out other people's registries, it does inform them to INCLUDE GIFT RECEIPTS with all registry purchases. A gift is receipt is also automatically included at checkout for all registry items (so long as the guest informs the cashier that they've purchased something on the registry). Unfortunately, registrants can't help whether or not they will receive gift receipts.

Target changed this policy in June to allow gift registrants to receive a gift card for up to $150 worth of merchandise, so long as it was recorded as "purchased" on their gift registry. This must be done within 90 days of the "event" date (e.g. wedding) and can only be done in 2 total transactions (so if you get a lot of duplicates, be sure to bring them in AT THE SAME TIME!)

You can still return as many items you want with valid gift receipts.
Devilbob on 12/12/2008:
I worked for Target for nearly 10 years. The return policy underwent a few tweaks here and there over the time I was there. I'm sure it has continued to do so since I left 3 years ago. When I left, it was still the policy that duplicate items could be returned for store credit if they were on the registry.

I know not everyone did this, but if I helped a guest who had a registry printed out I reminded them to get a gift receipt if they strayed from the list. If I rang them up, I went ahead and printed it and put it in their hands. A lot of us did this because we didn't want to deal with a ticked-off newly wed or a mad pregnant lady (they can be truly psychotic). So part of the blame lays at Target's feet, but the gift givers have to bear their portion too.

I've personally only had 2 complaints with the registries:
1)Dumb people keep messing up the registry kiosks, especially parents who let their kids play with them without supervision, so it's often a pain to get a print out.
2)Why doesn't Target expand the registry to have parents help kids register for birthdays and Christmas. It could make it a whole lot easier on grandparents and friends.
Anonymous on 12/12/2008:
You get a handful of receipts-note the plural-when you shop at Target. I have started putting the gift receipt in with the gift I give. It seems odd they wouldn't take back stuff from their own gift registry, but there are a lot of dishonest people out there. While I can understand why Target, why all stores, are anal about returns, they should have given her Target credit in this case. The money would have still been spent in their store.
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Posted by on
LAVERNE, CALIFORNIA -- My husband and I are recently married and wanted to return a duplicate wedding gift we received for store credit only. We were not given the receipt so we wanted to just purchase other items in its place. We were told that we could not return anything over $20.00 without a receipt. We then asked the manager to contact his corporate office and get authorization over the phone to override the return. He then handed me the phone to explain my situation only to find that I was talking to someone in India who could barely speak English let alone understand what I was saying. We find this to be very poor customer service and think Target must be in trouble financially if they will not take a return over $20.00 without a receipt and give store credit. All they had to do was look up my wedding registry. No one in the store seemed to really care about satisfying us. We had been given gift cards as well and decided to just shop for what we needed and than never return to another target.

We wanted to purchase a BBQ for $99.00 and waited 30 minutes for someone to assist us, when they finally showed up, we were told the BBQ was the last one and they would not sell the floor sample to us. Why would they need the floor model if they don't have any left in stock???? Again, this was poor customer service.

My husband and I left very disappointed and will not be returning. We will give our business to Walmart from now on.
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thensider on 03/18/2008:
Your return: target has had this policy for a while. If the person who purchsed the gift for you did not ask the cashier to scan your registry, then Target would not have that info available. Your friend would have been given a gift receipt at the time of purchase, regardless of whether they had the registry scanned. It is unfourtunate that you friend did not give you the gift receipt and that you seem to feel that you are unable to ask for it.
As for your BBQ grill: A retail store will not sell the floor model unless they are NEVER getting the product again. It may be that they were simply out of stock at the time you were there. Maybe you could try buying it online, or at another store, if there is one.
Anonymous on 03/18/2008:
Good for you, Monge22. The only way to let Target know that you do not agree with their policies is to shop elsewhere. You will find this strict policy in any Target store that you visit, and employees have not been granted any power to sway from those policies, even when it makes good business sense to accept the return. They have distanced themselves so much from the customers, the only way to get their attention is to impact their bottom line.
sarahnkrystal on 03/18/2008:
Target does not have this return policy because they are in financial troubles, it is what KEEPS them from getting into financial troubles. My old store took back anything from any time, that is why we would have negative sale days.
heaven17 on 03/18/2008:
The Neverending Story...

I agree completely with everything thensider said.
You enjoy those 'low' prices at Walmart.
You'll need to lower your expectations as well.
Oh, and find out their return policy before you buy anything, please?
Ponie on 03/18/2008:
Contact the gift giver for the gift receipt. I once chuckled after I got a gift receipt when purchasing Bounty paper towels. A Target employee came on in response and said Target prints a gift receipt for anything over $10.00. I agree, Sarah. Just how can a store operate at a profit if they just accept anything that's brought in for 'exchange?' Maybe whatever the gift is wasn't bought at Target to begin with? :)
jenjenn on 03/18/2008:
"...we were told the BBQ was the last one and they would not sell the floor sample to us. Why would they need the floor model if they don't have any left in stock????"

Think about it...perhaps there will be a delivery of more BBQ's??
Anonymous on 03/18/2008:
Not once in your complaint did you mention if you happened to ask the person you received the duplicate gift from if they still had the receipt.

I agree if one doesn't like a store's return policy, they should take their business elsewhere - I wouldn't choose Wal-Mart though, unless you're planning to be satisfied with crap
CrazyRedHead on 03/19/2008:
WalMart is slowly starting to handle returns the same way. Have Fun!
selena1218 on 03/25/2008:
Good for you...I had the same problem with wedding gifts!!! Their policy for exchanges on registries is the future I suggest Bed Bath and Beyond...they work with you no matter what and will even give you cash back!!
trumania on 03/26/2008:
Ten bucks says if they would have sold you the floor model you would have asked for a "discount". *rolls eyes*.

Stores don't sell displays because they are there to display the product, in stock or out of stock. Wait a couple of days and go back when the BBQ pit is in stock.

I know it sucks when the store doesn't have what you want, but YOU are not the only customer.
sophie12 on 04/08/2008:
stores also don't sell displays because product warranties won't allow or because many times they are vendor owned. Which means after a period the item must be returned to the vendor who bought/ rented the display space. As for the no receipt/ no return policy most retail adopting this issue. I work retail shoplifting is unreal. Just keep all receipts 90 days and always give gift receipts.
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