ALBANY, NEW YORK -- I've just had the most stressful registry experience ever 1 week before the wedding. It all started when we realized a couple of our gifts purchased by my grandparents never arrived. After using the tracking information, we discovered it was sent to our old address. I changed both of our registry shipping info after moving and we received one gift from Target at our new address, therefore it was working for awhile. After spending 2.5 hours on the phone, being transferred 6 times, we discovered 4 of our gifts were shipped to the old address yet their system is not capable of showing who purchased the gift or when it was delivered.
Turns out, Target recently updated their system and the manager said it was just a glitch. The representative suggested we just ask each guest if they sent us any of those 4 items to determine who to thank. After expressing our extreme displeasure with their customer service, they reimbursed for the items my grandmother purchased, but wouldn't for the others because we had no tracking info and the gifts were technically stolen, which means they are not responsible.
The next day my fiance and his friends decided to stop by our old apartment to ask the new tenant if she had the packages. She indeed had the packages and had been using the gifts BECAUSE TARGET TOLD HER TO JUST KEEP THEM WHEN SHE CALLED TO REPORT THE MISTAKE! The Target representative told the woman that it would cost the company too much money to ship the packages back and then reship it to us. She was assured the purchaser would be contacted and credited. She thankfully remembered who the package was from and after contacting him, he received no contact from Target at all and had assumed we received the gifts.
My fiance called Target and after another 2 hours on the phone, was reimbursed for all the missing gifts. I was not concerned about getting the gifts, I felt like a complete jerk for not being able to give the appropriate thanks to those who decided to purchase us one.
EAST BRUNSWICK, NEW JERSEY -- Target Wedding Registry did not remove items purchased even though friends registered their purchases. Target did not remove purchased items from their registry so there were duplicate purchases.
Target mailed their Wedding Registry packet with expired coupons. When we attempted to use the Shutterfly coupon we were made aware that the coupon expired last year. After further review, we discovered that All the coupons mailed expired last year. On the day before the Wedding we visited the Target Store in Milltown NJ and were told they couldn't help to contact Target.com. On the same day, after a long hold period, we were told the computers were down to call back. When we called back, we were told to call back on Monday. Save your time, money and aggravation, don't give Target your business, they don't care about you.
CHARLESTON, SOUTH CAROLINA -- For my wedding, I registered for over 50 gifts from Target and received most of them. One of the items I received from my registry was a hanging votive candle holder. When I opened the package, I found that several of the glass covers for the candles were broken. I was not given a gift receipt for this item, but I didn't figure it would be a problem to exchange it for another votive holder exactly like it that wasn't broken. Boy, was I wrong. At first I was given grief about not having a receipt.
Under normal circumstances, I can understand a strict receipt policy, but in this case, I was returning something that I have on my registry - something that they could look at my registry, see it was on there and that someone had purchased it for me. There was no doubt that this was a gift I had recently received and that it had come from Target. They finally let me go find another votive candle holder, but when I brought it back to the register, I was told that "it was ringing up $3 more than the original." When I asked why that would be, she said Target had a policy saying you have to pay a 15% restocking fee on returns with no receipts.
Again, considering the circumstances that this was something Target had on record that I had registered for, I thought this was ridiculous. The thing that bothered me the most however, was that the item I was returning was broken. Basically what happened, was Target sold a broken item and I had to pay for them to take it back and exchange it for another one exactly like it. The store took no responsibility for selling bad merchandise, leaving me to have to pay extra money for them to take it back. I was also told that since I returned this item with no receipt, that I would only be able to return one more item for an entire year.
Again, under normal circumstances, this would probably not be a problem. HOWEVER, I received many duplicate gifts from my registry, most of which I was given no gift receipt for. Basically what I am being told, is that I am stuck with these duplicate gifts because I can only return one more item. They have a record of everything I asked for and everything that was purchased for me. That should be more than enough compensation for not having a gift receipt. Target should know and understand that duplicate gifts will be purchased from registries and take that into account when doing in-store returns.
Only allowing two returns for a large registry is absurd. I will never set up another registry of any kind at Target. I will also not advise anyone else to have a registry at Target. I set up registries at several other stores and Target is the only one I have had problems with. Every other store has gladly taken back duplicate gifts and exchanged them for something else on my registry, without once asking for a receipt. I chose to register at Target over many other stores, but this was a big mistake. It's a mistake I will not make again.
VERO BEACH, FLORIDA -- As a long time fan of Target, I am absolutely disappointed about their new “return” policy. I couldn't wait for the day to get married, and with regards to this letter, couldn't wait to open a Target wedding registry of my own! Only to find out Target has become completely untrusting of their customers and treat us as if we're thieves! We sent our wedding guests almost exclusively to our Target registry, which malfunctioned, and now we have duplicate sets of gifts that we cannot return.
When we attempted to return them, and showed how the gift registry malfunctioned, they insisted that it was our guests' responsibility to attach a gift receipt & accepted no fault. Of course, since our guests were purchasing from a wedding registry they trusted, none of the guests attached a receipt. Not to mention it looks pretty tacky to tape on a receipt to an expensive, nicely wrapped gift.
So the manager suggested we go back to our guests and ask for a receipt so that we can return their gift. We felt that would be very rude to do to our guests, and just do not feel comfortable disappointing people like that, especially after they spent so much money on a gift they thought we would love. The manager also told us “that's the point of a registry, to get what you want” – of course! But that doesn't mean we need two croquet sets, two coffee makers or two wine racks! We felt we were being very reasonable, we didn't even want cash back; we would gladly accept store credit.
To top things off, I received a wok in the mail that became damaged during shipment. It came wrapped in Target paper, included Target shipping paperwork, and all we wanted was to exchange it for a non-damaged wok or receive store credit. They still proceeded to tell us that we needed a gift receipt, and refused to return it for us until we talked to upper management. The whole process took over 30 minutes!
We have received over $1000 in gifts from our Target registry, and if we would have known about this absurd return policy, we would have stayed with Bed Bath & Beyond and Macy's, both of which have no problem with satisfying their registry customers. I do wedding photography for a living and talk with brides on a daily basis, I'm warning everyone to stay clear of Target's wedding registry. I hope Target realizes quick what they are doing to some of their biggest fans. Target, it's a sad day for you when people feel more welcome at Walmart than your store.
33813, FLORIDA -- Another strike against Target; Out of some 50 items included on a gift registry at Target, 3 items needed to be returned. One, Kitchen Aid accessory rack, was uneventful because we had the gift receipt. The next item was a 2-3 man tent which my sister had purchased for us. We took it camping and discovered it was obviously used (there was dirt throughout and an old makeup brush) and one of the tent frame posts was missing. I hate to return things and would've probably kept the tent if it hadn't been missing an important part.
At one Target, without a gift receipt, though the item was on our registry, we couldn't return the tent. A manager did finally offer to replace the tent with one from their shelves (thanks ** @ Lakeland South Store) but he was unable to help us with the last item. We had received a duplicate Salad Spinner, a really cool salad rinsing/mixing tool. We had no use for two but didn't have a gift receipt with this one to return. The item is about $32 and so exceeds the $20 limit we were informed prevents them from issuing even a store credit (that's all we were asking for).
The manager at least appeared to try to help us but in the end appeared powerless to resolve the issue and could only give us a number to call for possibly some sort of override from corporate or something. I spent some time on the phone and explained the situation but was only given the same response: you need a receipt of some sort or the purchasing info. This is from a wedding gift registry! I can re-gift this to someone else or return it to a store with a more reasonable policy but why do I feel as if I've done something wrong?
The only thing I can determine that I did wrong was to create a registry with Target - I personally will never make this mistake again... nor will I buy merchandise for myself or others through this establishment.
I know business and if I may quote Albert Schindler who wrote 5 Secrets of Good Customer Service: "Remember, no amount of advertising can repair the damage done by failing to properly address a customer's concern. Even more damaging to a small business is the "silent complainer." That's the customer who simply walks out of your shop without saying a word, and you never see him again. These silent complainers have friends. And their friends have friends." - Correct you are Mr. Schindler. I refer friends and I warn friends.
So for those of you putting together gift registries (Baby shower, wedding, etc), I recommend avoiding headaches and avoiding the "convenience" of Target.
In July, 2010, I tried to use the wedding registry online to send a gift to a friend. The site indicated with a symbol by a particular item that the shipping would be FREE with a $50 purchase. I purchased a variety of kitchen items which totaled over $100 and proceeded to the checkout. At no point did the shipping ever reduce but it showed that it was MORE THAN $20. I stopped the purchase and called customer service. THEN they told me that shipping was ONLY FREE when you purchased more than $50 OF THAT PARTICULAR ITEM. What deceit! The item was a spatula and you needed to purchase more than $50 worth of spatulas??!!
They did not combine the shipping for your total order and instead, they charged $3.99 shipping FOR EACH ITEM which came to more than $20. Talk about nickel and diming. That has to be the biggest bunch of crap! BTW, I didn't see ANY positive reviews on this site. I wonder why.
CHERRY HILL, NEW JERSEY -- I purchased 13 Bachelorette Disposable Cameras from Target's dollar section and 24 Wedding Memories Cameras. The first night of my Bachelorette party I used 4 of the cameras. When I went to the store to get them developed the following day NONE of the pictures came out. I went to take the remaining cameras back and the cameras I bought for the tables at the wedding. I did not have the receipt and they were not in the system so I could not get my money back or store credit even though the bottom of the unopened packages had the colored dot and $1.00. I explained to the cashier that the merchandise was faulty, but they still would not return it.
I contacted customer service asking for the manufacturer's contact information, but they said they did not have that which I find hard to believe. So I am out over $30. I would not suggest shopping at the store and I definitely will tell all of my engaged friends to not register at Target!
FLORENCE, ALABAMA -- I was very disappointed with my experience concerning my wedding registry @ Target. 1st, we got 4 of the same thing so apparently somebody wasn't doing their job and scanning the items as they were bought. This wasn't such a big deal until they wouldn't take one of the 4 items back simply because it was in an older box and they said it wasn't bought there. It was in the box that it came in AND it WAS bought there.
2nd, there was a pretty expensive gift ($200) that was given us by a close relative that we already had, and this person did not attach a receipt to the gift, and when we tried to return it they would not accept it even though it had an advertisement from Target ON THE PACKAGING & was CLEARLY from Target!! Now we are in the awkward position of either asking that person to go to the store with their credit card or taking the loss (which we can't really afford!). All in all we were sorely disappointed.
VIRGINIA -- I received many duplicate gifts from my wedding registry at Target (this didn't happen at Bed Bath and Beyond). When I tried to return the items that were duplicated, in tack, in the Target box they came in. I was told they would not take any product back without a receipt. All I wanted was a store credit. They didn't even care that they were on my registry. I asked to speak to the manager, called and wrote the home office and was told the same. This was only two weeks after my wedding. I will never shop at Target again. Do yourself a favor and register at Bed Bath and Beyond.
LAVERNE, CALIFORNIA -- My husband and I are recently married and wanted to return a duplicate wedding gift we received for store credit only. We were not given the receipt so we wanted to just purchase other items in its place. We were told that we could not return anything over $20.00 without a receipt. We then asked the manager to contact his corporate office and get authorization over the phone to override the return. He then handed me the phone to explain my situation only to find that I was talking to someone in India who could barely speak English let alone understand what I was saying.
We find this to be very poor customer service and think Target must be in trouble financially if they will not take a return over $20.00 without a receipt and give store credit. All they had to do was look up my wedding registry. No one in the store seemed to really care about satisfying us. We had been given gift cards as well and decided to just shop for what we needed and then never return to another Target.
We wanted to purchase a BBQ for $99.00 and waited 30 minutes for someone to assist us, when they finally showed up, we were told the BBQ was the last one and they would not sell the floor sample to us. Why would they need the floor model if they don't have any left in stock???? Again, this was poor customer service. My husband and I left very disappointed and will not be returning. We will give our business to Walmart from now on.