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Service Animal
By -

CERRITOS, CALIFORNIA -- My wife is ** is 100 % disabled, suffering from an immune disorder that causes her to lose blood pressure, resulting in fainting and possible injury. My wife is accompanied by a service dog that is capable of detecting this disorder prior to it physically manifesting itself. At our service dog's response, my wife takes medication to prevent fainting, and possible injury. We are both retired professionals. We have been shopping at target for well over 15 yrs, we have had Chanel (service dog) for 11 yrs and Chanel has accompanied my wife for 9 yrs.

On December 19th at approximately 3:00 pm we had occasion to enter Target store located at Del Ammo and Bloomfield in the City of Cerritos. We had not been in the store more than a few minutes when we were accosted by your store manager Ms. ** who stated substantially as follows; that she had been approached by a customer complaining to her that there was a couple with a dog in the store. Ms. ** stated that NO pets were allowed in the store. My wife advised Ms. ** that this was not a pet but a service dog. Ms. ** insisted that all service dogs were required to wear vests or have I. D. stating that they were “service dogs”.

At this time my wife attempted to hand Ms. ** a letter from the Department of Justice which stated that this was not true or could any be demanded. Ms. ** became very aggressive in her manner and demanded that we make her life easy by putting a vest on our dog, or remove it from the premise.

Both myself and my wife attempted to reason with Ms. **, but Ms. ** refused, stating that we were threatening her, and that she was going to call the police. At this time we suggested to Ms. ** that she should call the Sheriff's department and have them explain the law to her. Ms. ** then refused to call, and walked away stating that we should remove our animal.

It was at this time that my wife began to feel ill, and at our service dog's insistence she administered to herself the medication required to prevent her from fainting. I then called the Sheriff's office for assistance. The Sheriff's officer responding informed Ms. ** what she could and could not ask in regards to service animals and that she was putting TARGET stores in risk of civil liability under the Disabled Person Act if she deviated from the law and that a log notation would be placed in the station log in regards to this incident. Due to the stress my wife suffered from this incident, she was advised that she should have bed rest for several days.

We are aware that we can pursue this matter through the courts (Disabled Persons Act) but have chosen to inform Target Stores of the LIABILITY that they have placed in the Manager's position in the form of Ms. **. We have been shopping at this Target Store for more than fifteen years, and accompanied by our service dog for the last 10 yrs.

We are appalled by the treatment we received by your store manager (Ms. **) as witnessed by several customers and hope that you will take appropriate action necessary to prevent this from occurring to others with disabilities. This letter was not only sent to TARGET but we also called. To this date, Target had yet to respond.

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Guest Relations - Called Police on Me for Using Profanity in a Conversation With My Husband!
By -

PARADISE VALLEY, ARIZONA -- My husband and I went into Target on 3/2/07 to return a Honeywell Oscillating space heater which we purchase approximately 3 weeks prior (due to it blowing out). We got a girl at the Guest Relations booth and she told us to go to the isle and get the number off of the packaging, because I didn't keep the box. We went to the back and they didn't have anymore. They were sold out. So we went back to the counter and got a different girl "Margie". We explained to her the problem and she said there is nothing she can do to help us. I told her we purchased it with our credit card and she said she could not pull it up by looking that up, it was mandatory that I have the box.

I said "well I need you to call your manager so I can ask them what other options there are." "€œMargie" starting calling her manager. I was standing directly next to my husband because we were holding hands and I said "this is ridiculous. What happens if we were to purchase a wide screen. Do they think we would have kept the box? Why in the hell do they think everyone will keep their box if they didn't plan on anything happening to an item". "Margie" said "you have to leave the store cause you can't use profanity in here."

I said "I am talking to my husband. You should not be eavesdropping on my conversation with him and furthermore you are supposed to be calling your manager." Margie said "You heard what I said. You can't curse anywhere in the store and I am calling the police to arrest you". I said "call your manager immediately." I was not yelling or being disruptive to the store and there were no other customers in the guest area at that time. Then the manager comes running up with the police. I explained the situation to him and he said we don't allow profanity in the store. I said she should not listen to what I am saying to my husband in the first place.

By this time there were approximately 4 people in line waiting to be assisted. But they couldn't be assisted due to this unprofessional cashier holding up the line, trying to have me arrested. We stood there talking to the manager for approx. 15-20 minutes. While I told him I have "Freedom of Speech", I am an American Citizen, whom have continuously purchased thousands of dollars in Target and I don't care if they call the FBI. It is no one's business what I say to my husband and what words I use. I told him I am 33 years old and adult enough to determine what language I prefer to use. She was disruptive to me and other customers here at Target.

Not only that but what would make a company call the police on someone to arrest them for talking to their husband and using profanity or using the word hell. I told the manager all the years my family have purchased items from Target faithfully, they have unearned the right to receive my money and the monies of anyone else I know.

Just like I am writing this here, I have told family and friends and due to me being a leader and not a follower this unbelievable situation is sure to make it to thousands of consumers. I will be filing additional complaints and allowing Target to hear of these complaint and justify their employees' behavior and the fact that they do not stand behind the products they sell in their stores.

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TARGET BUYERS BEWARE!
By -

MARYVILLE, TENNESSEE -- BUYER BEWARE! For the last year or so, my family had decided to get out of the Wal-Mart rat race and shop at Target. The Target store was always clean, well stocked with top merchandise, and the people were always friendly. Even though we spent a little more there and had to drive about forty miles to the nearest store, we felt it was worth it. After today, we won't bother going back.

My husband has been working in New Orleans, LA, for the last few months overseeing the rebuilding of several retail stores in that area. On February 23, he went to the Target store in Metairie, LA, and purchased two Polo shirts and two pairs of slacks.

We have the original receipt. That's all that's on it—two Polo shirts and two pairs of slacks. Later, he noticed a bad seam on the front of one of the shirts. Not only was the sewing botched, it also seemed to have a hard piece of plastic caught up in it. He didn't have time to return the shirt to the Metairie store before returning home to Tennessee. “Not a problem,” I told him. “I'm sure the Target here will exchange it.” Boy, was I wrong!

On March 12, we made the trip over to the Target in Maryville, TN. I was going to do some shopping and my husband was going to exchange the shirt. Imagine our surprise when the guy behind the “Customer Service” desk refused either a refund or exchange. So did the manager he called in. Yes, we had the original receipt which didn't expire until May 24, 2006, so we were well within the 90 day return time frame. Yes, the young man assured us, this was a Target brand shirt.

The problem was that the stock number on the receipt didn't match the number on the shirt we were returning. That doesn't sound like my problem to me. Sounds like an inventory control problem or some screw up at the Louisiana store, but not my problem. I just wanted to exchange this shirt for one that could actually be worn. No way. It wasn't going to happen today or any day at this Target.

So what are we supposed do with this shirt now? Go out in the parking lot and eat it? It certainly can't be worn. Heck, you can't even wash your car with it because of that scratchy plastic thing sticking out of the seam. Instead of, “Target—Expect More, Pay Less,” as printed on your receipts, perhaps your motto should be: “Target does not stand behind their merchandise and the customer is always wrong.”

When my husband tracked me down in the store and let me know what had happened, I put the vacuum cleaner and the wooden bar stool back on the shelves. The other items (lingerie, make up, shoes, etc.) I just left in the buggy and we walked out of the store. We won't be back. At least Wal-Mart has a liberal return policy. I've never been denied returning anything to them for any reason. The only question they've ever asked me was, “Do you want your money back or exchange this for another?” Looks like Wal-Mart still has it all over you after all.

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Deceptive and Fraudulent Sales - Corporate Doesn't Care
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENSACOLA, FLORIDA -- I am writing to inform you about the deceptive business practices which Target employees are practicing to sell extended warranties to customers. Unfortunately I was a victim of their unscrupulous practices. Let me begin by saying that I am a single mother, raising 3 children on my own. My eldest son has Autism. I was looking to purchase an Ipad for him to help with his communication and social skills. Other than price, my main concern when purchasing an Ipad was a replacement plan. Since my son would be using this on a daily basis, it would need to be replaced quickly if something should happen to it, so as not to upset his routine.

On June 1, 2011, I had taken my son to the neurologist in Pensacola, FL and we had spoken about the benefits of Ipads with Autistic individuals, and I decided that it really would be a benefit for my son. After the doctor's appointment, I took my children to the Target that was located right down the road from the medical office. The sales associate in electronics was a young man and he seemed very pleasant and eager to help me with my purchase. I told him the reason I wanted an Ipad, what I was looking for, and asked him specifically about warranties and replacement plans.

The employee told me that for an additional fee, Target offered their replacement plan on electronics, and if something should happen to the Ipad I would call the 800 number, and then they would send me a package to return the Ipad to them, upon receipt of the Ipad they would mail me a gift card for the original amount I paid for the item and I could return to a Target store and purchase a new Ipad (I told him that I knew Best Buy had a replacement plan available where I could take a broken Ipad in and exchange it for a new one.).

I asked to see the plan, and he handed me a small packet for a 2 yr replacement plan. I opened up the packet, and read indeed that it did say 'replacement'. When the salesperson rang up my purchase, the first time he tried to scan the plan, it wouldn't take it. He tried it a couple of times and then called for assistance. Another associate came over, and told him that the plans were based on value of the product, so there was a separate card for tablets, laptops, etc. and got him the 'correct' one. This time it scanned in fine.

I was a little concerned that the price of the plan was $119.99 in addition to the $699.99 I had paid for the item itself, but the associate assured me that if anything happened it really was a good investment and I could send the broken item back, get a gift card and buy a brand new Ipad. Besides, if I was going to be investing in this for my son, I really need the assurance of quick replacement if something should happen. I paid for my purchase, put the receipt and service plan in the Ipad box and was anxious to get my son started on his Ipad.

Unfortunately last month the Ipad screen was broken. I was upset that my son's Ipad was broken but very glad that I had purchased the replacement plan at the time. So, on December 28, 2012 I went online to the internet address listed on the plan packet and filled out all of the information about the damage to send the broken Ipad back and expedite the product return and replacement. A little while later I received an email from Warranty Logistics stating that they would send me labels and packaging to ship the item back and then it would be another 4-5 days for typical repairs but they would call me if it would be longer.

I immediately called the company and told them that this was not what the employee had sold me. I definitely asked if it was a replacement plan and the Target employee assured me it was, I even checked the packet before purchasing (not remembering that he actually had to ‘switch' to the 'correct' replacement plan to scan it). The service representative at Warranty Logistics told me that they do not offer ANY replacement plans on the Ipads.

I was informed that they would repair it, they didn't know how long it would take and that was all that they would do. My problem is I NEVER would have purchased a repair plan! I do not want it repaired. I want it replaced, which is what I thought I was buying before the employee pulled the 'bait and switch' sales tactic.

I was FURIOUS, and I still am. This is NOT what I was told I was purchasing. Target employees are intentionally deceiving customers and essentially stealing from them; they are taking money and offering a product which does not exist and are substituting a repair plan for a replacement plan at a ridiculous cost. I NEVER would have purchased this item from Target. I would most certainly have purchased the Ipad and replacement plan from Best Buy (located nearly across the street) if the sales person has not deceived me!

I have made several calls to my local Target Store, to the Warranty Center and to Target Customer Service 800#. My son is very upset about his Ipad being broken and I am getting no help from anyone at Target who is willing to do the honorable thing and provide honest service.

Just this morning I have called three local Target stores and spoke to sales associates in the Electronics Department to inquire about purchasing an Ipad and a replacement plan. Two of the three associates I spoke with offered me the $119.99 Replacement plan and told me that if something happened, you just call the 800#, return the item and they send you a gift card.

I am documenting the associated names, times I called and store locations. Target employees are offering this plan which according to the Warranty Logistics does not exist, and are selling an inferior service plan under false pretenses to unsuspecting consumers! Something needs to be done about this.

I just finished speaking with **, The Supervisor of Target Guest Services in the Minneapolis headquarters who informed me that apparently there is a lack of training with their employees. However, he has no intention of doing anything to correct my situation. He does not feel Target has any obligation to correct the deception of their employees. Buyer Beware because Target does not train their associates and they can say what they want and do what they want and as long as Target has your money, too bad for you!

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ASHEVILLE, NORTH CAROLINA -- I received a gift card for a qualifying purchase on Thanksgiving night of this year. The sales clerk that gave me the card couldn't tell me how much it was for. I called the # on the back of the card and was told it was worth $40. I went to redeem it a few weeks later and was told by the checkout clerk that it had a $0 balance. They gave me the # to their customer service call center. I called and checked online. Online I was shown only that the card had been redeemed at full value, I had not used it and no one else had access to it.

When I called the first time I got someone who spoke poorly broken English and was no help at all, couldn't grasp what I was trying to tell him. I called back and got a different person, after checking with her supervisor, she said it should have $40 on it and to go back to the store and tell them (1 hour on the phone with between the 2 calls).

I went back a 2nd time and spoke with a manager. She was very polite and looked at a detailed receipt from that day. She said that there was not a qualifying purchase that would have given me this card. I explained my phone call and she told me that there was nothing they could do in store. I called customer service back because the person I had spoken to before said that if there was a problem to call them back and they would speak with the manager.

I called back and got a different person naturally and explained the situation and gave them the name of the first person I had spoken with. I once again told them my situation and asked to speak with their supervisor. After being put on hold for 20 minutes, I was once again told that I should receive a $40 gift card for my purchase.

I handed the phone to a different manager so they could explain it to them (The previous manager was supposedly not available.). She got on the phone and was very nasty with the phone rep., told her they had nothing in store, that they had explained this to me, she didn't know why she was talking to them to begin with and hung up, handed me my phone back and told me there was nothing they could do. I was given a business card and told I could call that # for a complaint dept.

I go home and call the #, and it was the exact recorded menu that I had been through for the customer service dept. A full circle run around with a lot of time invested, one side telling me no I was not going to get my $40 card and the other telling me that I was entitled to it. Needless to say, I am very upset! I hope you can help me with this situation.

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Fraudulent Advertising, Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANA -- I ordered a product online on April 20-12 which showed "in Stock" at the Target online store. With this order I was promised a receipt date of April 25-27. With this commitment from Target I didn't request any improved/express delivery date. I could still complete work that I had contracted with my customer if this receipt was accurate, little did I know it was totally not so!

I called Target online service on April 26 after tracking my order to see that it had not yet shipped as promised per the original confirmation. Also after checking the same product online as if newly purchasing this item to see that Target inventory indicated “in stock” still. My first call to customer service resulted in being hung up on by the representative. This occurred after discussion related to my not understanding why my purchase had not shipped yet when Target systems still indicated “in stock”.

Nor was there any effort to express my order, to the contrary, I was informed that I would have to wait up to two weeks before I could receive my order. At this time, I requested to speak with the supervisor several times, requested refund to my card and cancellation of my order several times without resolve of any kind, and then hung up on by your rep. The second call again on April 27-12 to CS, I spoke again with another representative. I was informed product was in stock and would be shipped out April-28-12 and I would receive no later than Tuesday, May 1-12.

However, on Saturday April 28th, instead of receiving in my email that my product had shipped as promised by the representative from the second phone call, I received notice that I would have to wait until May 11-12. Even though when looking online as if a new purchase, your system indicated that the item was “in stock” and I could receive it as soon as “5-1-12” with express delivery option.

For the past four days I have gone back online as if I were going to place an order and your systems indicate that the product continues to be “in stock” and I can receive it as soon as the next day. This is ridiculous!!! Target online is baiting the customer by indicating falsely that this product is in stock when it actually is not, in order to gain orders for product that they falsely claim to have in stock. Further, Target online fails to uphold their commitment date to ship the product for committed customer receipt date. Also, at the same time refuses to resolve the issue through refund.

Target online systems are deceiving and fraudulent. Target deceives the buyer by stating that they have product in stock in order to obtain my hard earned dollar when they don't have the item in stock at all! Then your systems make return of the credit hold on my credit card impossible to obtain. Your systems fail in every way to provide any pertinent complaint as you severely limit any type of complaint from entering your system electronically.

Then the customer service reps, if you can contact one who isn't rude, or can understand the spoken English language, is then totally unable to assist in any way to possibly resolve the issue respectfully. Your systems refuse to extend a refund because the order is already in their system, nor will your system honor its own product and receipt commitment to your customer.

In summary, I find these practices and service appalling at best. The information given me from the online systems to the direct conversations with your telephone customer service reps is not justified, false informing, fraudulent and bait and switch as per the date promised. I demand either full refund of the hold on my credit card for the funds toward this product so I can shop elsewhere, or express shipment with receipt by 5-1-12.

Also a written apology for this awful customer service and dishonest treatment as well as the corrective and preventive actions taken so other current and future customers do not have to be deceived in the same way would be appreciated.

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Would Not Sell Sale Items and Made You Feel Like a Criminal
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

APPLE VALLEY, CALIFORNIA -- I went to SuperTarget on highway 18 wanting to buy 9 Xbox 360 games and 3 Wii games. So after waiting 20 min for someone to help me I got 6 of the games I wanted, then the questions started, "are you a reseller?" "No" I said, "my mom and grandma want 8 games for their grandchildren for Easter presents and I want the other 4" (yes I am a gamer). He then said something rude like that's what Christmas is for not Easter.

I then asked if he could please get me few more games and he got them. On the way to the register he said I am going to have to call my manager about these games (waiting another 5 min). ** the manager then shows up and then he starts questioning me, "are these for resale?" "No" I said, "these are Easter gifts." ** then replies "I am only going to let you buy 1 of each title." "OK, but then I need to find another game that I do not really want because its buy 2 get 1 free."

"Oh, is that why you're buying this many games?" ** says. "Yes" I said, "it's a good sale and they make great gifts better than candy." "I am only going to let you buy 3 titles," he said. "3 only," I said, "I at least need 8 for gifts for my mother and grandmother" (who were standing right there beside me). "No" ** said, "I will not let you purchase any more than 3." I then said "there is no limit on the ad can I purchase 6." "No, which 3 do you want (not in a nice tone)?" I said "none," and I walked out leaving the games and a basket full of items that my mother had in front of the store.

I spoke to the customer service lady in front of the store she tried to get an explanation but the best answer I got from her was ** said no. She was at least nice she said she could not do anything that ** is manager right now that the store manager ** will not be here till Monday. They were so disrespectful no one should shop in that store. I felt I was doing something wrong like I was stealing from them. I have never had a store not want my money before.

1 hour wasted and I will never go back to the super Target on Hwy 18 again. BTW I drove 6 more miles to the other Target on Palmdale and had no problem getting all the items I wanted, the little old lady in the Electronics Department (did not catch her name) that helped me was so nice. She even asked me if I wanted more games after I had 12.

It's their loss I spent over $700 in another store. I can't wait for the super Walmart. I will never go to this Super Target again. I have always loved Target but the treatment I got was uncalled for, all I wanted was to buy their sale items.

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UPDATED! Online Order Disaster & Still Unresolved 3 Months Later
By -

Oct 9, 2011 I went through Ebates.com to shop Target online. I found the item I wanted and gave all the information required and paid with my non-Target Visa. I received the order confirmation and it stated that an email would arrive with the shipping and payment confirmation. The original notice stated that item was estimated to be delivered by 10-12-11. No other email messages came after the first so I stayed home 10-12 to take delivery of item which I paid "expedited/express" shipping (extra fee) for. The 12th came and no delivery. Went online to track item only to see "NOT SHIPPED YET" which really upset me.

I proceeded to the contact page to inquire and I was met with a myriad of email message errors and an inability to submit. I called customer service and waited at least 25-30 minutes to be helped. I got nowhere with that call and decided to go ahead and CANCEL the purchase instead. The representative stated he had made a memo on cancellation request but that I should call 'during the regular business hours' to request again. Again I tried to use site's email form to explain that I hadn't received item, etc. I called and the CSR couldn't 'find' order # in her computer system.

Now about 10-15-11 I went onto a competitor's site and purchased the item there. I received the item by 10-19! I had to go out of town and had to wait to try Target again to get a resolution. I came home to discover an email message dated 11/07/11 letting me know the item I'd ordered on 10-09-11 had shipped!

I called during business hours on 11/08 & I asked for a supervisor, and got one who gave me a reference # and his name and stated he noted the cancellation on my file but went on to say that there was no way he could intercept the shipping process as it was already in transit. I was told I could REJECT the delivery and the item would be sent back to the store AND ASSURED ME I WOULD RECEIVE 100% REFUND for item + s&h.

I followed those steps he gave and rejected the UPS delivery on 11-13. I tracked item at UPS and saw that item was shipped back to sender on 11-14. I wrote email to Target OUTSIDE of the website and inquired about refund. NO RESPONSE. I called again, 11-16 asking when I could expect reimbursement. I was told that the item hadn't been received but that once it had been processed I could expect refund in 7-14 business days.

It is entering holiday time at this point. After 11-23 it was nearly impossible by phone and impossible for a certainty on website. I tried 12/09/11 to use site's email link/form. Error message was to 'enter VALID questions & comments' and no matter how I reworked the syntax and arranged the inquiry's semantics I was unable to submit the inquiry. The pressure to get through on phone only grew worse and I gave up, deciding I'd try AFTER the Christmas holiday.

I am writing this on 01-15-12. I have not been refunded my $251.47 and have gotten no reply to previous email. I have NEVER been so infuriated or completely abandoned by a business or entity such as this in my life. I was laid off on 12/01 and have no income short of the bank balance on this Visa debit card. The card I used to pay for this nightmare and has not been refunded. I need help. I need my due and I cannot get anywhere.

I will never go into or shop through another Target-owned entity in the future. I will indeed spread the word and write to anybody who'll listen, talk aloud to anybody who may be able to help, and advise my peers to stop shopping at Target as well. This will eventually hurt them one day, even if it's one person at a time.

Resolution Update 01/28/2012:

I called Target on 01-27-2012 in a final attempt to get the refund issue resolved. The first representative I spoke with was unable to determine if the returned item was received and she gave me another Reference # for my case. She then transferred my call to a different CSR; my hopes had begun to fade again in getting any help AGAIN. The next CSR, after a lengthy explanation from myself about the entire timeline and ensuing ordeal to resolve the problem, WAS ABLE TO ACTUALLY FIND all needed information, acknowledge receipt of returned purchase, AND RESOLVE my problem! I started crying I was so relieved! She apologized and admitted I should NOT have had to go through all that trouble and effort to get this problem fixed. She guaranteed that all money would be refunded AND is sending me a $20.00 gift card for the store. Later that same day, I received e-mails confirming I would be receiving both the refund to my Visa and a Target gift card within the next 7-14 days. Hallelujah! I told that CSR I had all but given up hope, sure I would be forced to go to a higher 'power', or die trying to get this fixed. I could not thank her enough for her ability to hear me through and find the info needed to fix the problem. I felt she was sincere in her apologies and felt she restored my faith in the company to some extent. I do wonder, though, if the store would have noticed or found the unrefunded purchase return on its own at some point. Also, will it see eventually, the problem its online contact link has? I do hope so.

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