Best Buy Store # 1480, Newark, DE. Complaint - Not receiving products paid for
I am writing on behalf of my father, Charles W. Porter, and myself Lynn A. Kolakowski, his daughter. On May 19, 2011, both my father and I, in good faith, went to the local Best Buy, store # 1480, to purchase a new computer for myself, as my old one had just "worn out". I never had any problem with the previous unit, which was a Dell product, bought directly from Dell in 2002 or 2003. My old system had just plain worn out. Having trusted Dell's excellent reputation, we purchased a new Dell system, including the tower. keyboard, mouse and a Brother printer. In addition, we purchased the item in question, that being Microsoft Home & Business Edition 2010. Never once, did the sales representative state that the software had to be accessed within 30 days; and how could it have been? WE NEVER RECEIVED THE PRODUCT! I have been fighting with the Best Buy Store in Newark, DE., for over 2 weeks, and even spent extensive time on the phone with the Corporate Office. The store Manager of store # 1480 is never available as, my father and I have been "screwed" out of $200.00 for the Microsoft Home and Business Edition 2010. I have called Channel 6's Call for Action, and have not resolved the issue as of yet. All we want is what we pais for, or a complete refund, in which, we will purchase the product elsewhere.
Both my father and I have a negative impact on Best Buy in general and plan to spread the word. The woman that I dealt with at Channel 6, Call for Action, replied that she has had numerous complaints recently about the Retail Store.
All I am asking for is what was purchased. I do have a copy of the receipt and all the correspondence I have had with various individuals.
Lynn A. Kolakowski
Bear, DE 19701