LITTLETON, COLORADO -- My mother's wallet was stolen, and the thief went to Best Buy and bought nearly 3,000 dollars of merchandise. We went to the police and filed a claim, and the officer saw footage of the crime based on our description, but was unable to follow up because no other identity about the thief could be found. Chase refused to refund us the money, saying the card was a chip card. I did an internet search and found out that there's chip and pin fraud all over the world now, and banks don't feel entitled to return the money because they assure us these cards are safe. Apparently, and from recent experience, they are not.
I went to the Chase Bank and explained the situation, and they said our best chance was to get Best Buy to refund us. I called Chase Customer Service (Customer Claims), and wrote a letter and included the police report, and said we could try to obtain footage of someone else (the thief!) buying the merchandise at Best Buy. They said this would not help. What they needed was written proof with a time stamp that my mother was physically present someplace else.
She was at a supermarket with us, but there was no way we could get a timestamped statement from anyone (other than us!) saying she was there. Unless you are at a doctor's appointment or something like that. Chase's policies make it very hard for customers to get their money back if a chip card gets stolen and used fraudulently. By the way, on the day of the theft, I received an e-mail asking if a purchase at Best Buy was legitimate. I clicked on "no." The purchase still went through. We have been customers of Chase since 1995, but we plan to find a different bank now. Chase did not protect us in the case of a stolen card. If a chip card was fraudulently used, it does not follow that it was our fault or that we have been negligent with your pin.
NORMAN, OKLAHOMA, OKLAHOMA -- This is the 3rd time contacting Customer Service with the Chase Freedom Credit Card. They kept transferring me after explaining why I was calling. I was on the phone for 1 hour with no results, just being turned around. They told me they couldn't fix my problem and I needed to go into the Branch. I told them I went to the Branch first and was told to call customer service. With that they kept transferring me to different departments.
I hate the customer service provided by the credit card service - it's useless trying to get anything accomplished. Apart from transferring me from department to department their representatives talked above me. While I was trying to explain why I called, the representative kept talking while I was talking. In the end they hung up the phone on me. Don't ever bank here! Their representatives are not helpful whenever you have any questions at all about your credit card.
WASHINGTON -- I opened a Premier account with Chase a dozen years ago. This requires a minimum balance of over $15,000. I forgot all about that and rarely use the account so, when I bought a car seven months ago and the balance dropped below the limit, I didn't notice that Chase was charging me $25 a month. My first complaint is that they never notified me or offered me a different service. They just continued to charge. They should have tipped me to the problem. When I called to ask them to waive the fee and allow me to either up the balance or change the account parameters, they refused. When I pointed out that they should have contacted me, they said I should have remembered the long-ago contract. Very poor service. They just lost a long time customer.
BOSTON, MASSACHUSETTS -- I've been a customer with Chase for over two years as I have a credit card with them. Recently I opened savings and checking accounts to take advantage of a $600 bonus they were promising once you meet certain requirements, one of which is keeping $15,000 in the savings for 90 days. Upon opening these two accounts, I went to deposit a large amount into the savings and they DECLINED, this reasoning it was suspicious activity. How else am I supposed to get $15,000 into the savings, then?
I later deposited rent checks from my roommate whose bank is out of state and they termed this fraudulent activity, canceled BOTH account without telling me and kept my money in limbo. After calling 6 times and spending ~5 hours on the phone they are finally mailing my money back to me (10-14 business days...). The worst outcome of all is my credit score dropped 8 points when opening the accounts and SIXTEEN when they cancelled them. This has been a horrible experience with abhorrent customer service and a scam of a bank. Do not bank here.
NEW YORK, NEW YORK -- I had been issued a new debit card for reasons I won't delve into. I've been with Chase for years and now if you lose a card, you have to wait SEVEN DAYS to get it back. As I drive for Lyft, I need my debit card to cash out the same day. After 10 days, I was still waiting for the card. They supposedly sent it out on the 19th of September, well it's the 1st of October and I had enough...(overdraft fees, charging for every little thing) not having access to my money or card was the last straw.
I went and closed my account today after getting off the phone with an incompetent representative who told me I'd have to wait another 7 days. Screw that! After closing my account with these buffoons, I took my money right over to a union bank and opened an account with them. It took all of 15 minutes to open an account and they gave me a debit card. I will NOT miss banking with Chase.
EVERYWHERE, CONNECTICUT -- I went to use my card (which always has money) to get gas and my card gets declined. So I call Chase customer service and they tell my account is closed. They told me they can't give me a valid reason as to why my account was just all of a sudden closed. I called 5 different people and I was hung up on by 4 of those 5. I've banked with these people for over 7 years and I've NEVER ONCE had an issue. I went Into the branch today to try and figure out why my account was closed and they tell me it's not their problem, and I'll have a cashiers check sent to me.
Chase bank and every single employee are heartless and don't give a crap about anybody but themselves! I'm taking my money to Bank of America. At least they tell you before they just decide to close your account without your knowledge!! I gave them one star because no stars unfortunately was not an option.
MILWAUKIE, OREGON -- I have had a Chase account for years. I opened my Sapphire Card account hoping to earn miles for travel. I made sure that I put enough on the card for the first 500 miles. I also made some large purchases on the card and also some every day purchases. I always paid off what I owed. I had paid off the card and had not been checking statements for some time, because I knew that I had taken a break from using the card in 2018. Unbeknownst to me, they charge an annual fee and closed my account after 30 days. I lost all my saved miles. They were unwilling to help me recover them and make it right.
I promptly closed all of my Chase accounts and am moving the funds to my other bank. I have a very bad taste in my mouth from this experience and will not recommend or work with Chase Bank ever again. I was really looking forward to saving money on this upcoming trip with the conveniently discarded account. Bad business.
FOX LAKE, ILLINOIS -- On 5/11/18 my husband just started a new job and he put 1 number wrong for the direct deposit so his deposit was in limbo. So I called the customer service number. Talked to a girl I could barely understand. I asked to speak to a manager and the manager instead of helping sent me to another person that was so brainless.
I explained my situation like 10 times he couldn't get my account number correct. I told him the number many time and he acted like he started at the bank yesterday and had no clue what and why I was sent to him and then he was so rude and unprofessional. He said, "It not our fault your husband put an incorrect number on the direct deposit" and I was like, "Duh I know that but can you find the deposit or," and he interrupted me every time I said anything and I finally hung up in him.
LAS VEGAS, NEVADA -- I was a big fan of Chase. But their policy on getting a new card needs to change. They need to have it where you get a temporary card while your new one get sent to your address. It a pain in the ** when you're on vacation or have to pay for something and you don't have immediate access. Chase has lost a customer. I use to recommend them but they are inconsiderate of customers on vacation.