CORAL SPRINGS, FLORIDA -- For 4 years used a Chase, and always they try to give the service, 10 days ago the blocked my account, they said that need to verify any deposits, and freeze all my money. Every day try to resolve this case, but the agents and supervisor only said, "You need to away and we not can to do nothing." After 10 days I called other time and only say me that they decided to cancel the relations with me, but not give a clear explanation, but the big problem was that the cancelled the accounts to my family members and my ex-wife. It's crazy. Only said, "This is the decision and you need to away other 15 days for your money." Never recommended this bank in my life.
BROOKLYN, NEW YORK -- I was told that I could receive $125 if I put ten thousand dollars into a brand new Savings Account for 90 days, not 120 days. I was misinformed and misled about the terms of opening this type of Savings Account and even worse, I was pressured to open the account and I was given a deadline that was just one week later extended.
It seems to me that Chase wants to have their cake and eat it too! They are short on the details and when they say there's a deadline, they pressure and even coerce you to buy their current promotional product. And then adding insult to injury, they extend the deadline for some of their promotions after they have pushed you to meet the previous deadline.
Lastly, if you don't have huge amounts of money in more than one account, your checking and savings account don't bear any or just marginal/minimal interest. Chase is for wealthy people who can afford to put large sums of money in checking and savings!
INDIANA -- I don't complain too much, but: So I paid back an large Chase overdraft payment the very next day (due to my error of having the wrong day by just one day on an automatic payment). Chase says that I paid the overdraft back TOO soon (before their closing date) and the computers could only apply my payment to the lower interest rate instead of applying it to the higher interest rate like they're supposed to. So NOW I'm forced to have my payment refunded back, pay the high interest 19.5% rate for 25 days, then pay the payment AGAIN after the closing date so their computer knows where the payment is supposed to go.
MORAL: Before you decide to pay back an overdraft, CALL Chase Bank and ask them if their computers can handle the payment at that time! This is all perfectly clear to me now. Their computers only do what is best for the bank, and not what's best for the consumer. BTW - If I hadn't caught it on my statement, they would have kept charging me the 19.5% for the rest of time.
VANCOUVER, WASHINGTON -- My wife and I have been with Chase for about 5 years. We went to them after some extremely rotten dealings with Wells Fargo, with whom we had been with for more than 20 years. We have a checking account only with Chase, along with a debit card, no credit cards whatsoever. Since being with Chase, we have had nothing but great service from their personnel in our neighborhood. The branch we use is located in the Fred Meyer (Kroger) store near our home. The people there are helpful, friendly, and always seem happy to see us and to attend to our questions and problems.
About a year ago, I inadvertently got involved with a credit monitoring outfit in Texas, believing that they would get a one-time $30.00 fee for their report. Instead, this credit monitoring outfit hit our account for $30.00 three months in a row. We went to our local Chase bank and told the representative there about this. We were told that we would be getting back all but the original $30.00. Instead, after just a very few days, less than a week, we had all the $90.00 back in our account.
The only thing the representative at Chase asked of us was to let him know when and if the money was returned. Whatever anyone else might say about Chase, they have treated my wife and me with the utmost respect and great service.
MANDEVILLE, LOUISIANA -- A STORY OF BAD BANK PRACTICES. Do not do business with this Chase Bank, they steal your money, In 2006 I deposited a check in an ATM with Bank One that was acquired by Chase; I had the receipt and the deposit slip. They put the money in my account and a day later took it out. Claimed they never received the check. I called them and they said contact fraud department so I filed a claim.
Weeks go by and many phone calls and they refuse to give me my money back. I even faxed over the company that wrote the check, proof that Chase Bank cashed it. I immediately I closed the account like a normal smart person would. They refused to stop charging me NSF fees after they lost my check.
The collections department was calling me over and over harassing me. I told them I refuse to pay NSF fees when you lost my check. I checked with a lawyer and he wanted to charge me more than the check to get my money back. I wrote it off… Later in 2010 I started a new business technology company in Mandeville, Louisiana and I was talked into opening a business account with Chase again. I put over 15,000 dollars in this account kept finding errors, and one day right before Christmas, I am missing over 1000 dollars - says on the statement transferred to another account.
I called every department. No one could tell me where my money was or where it went. I told them I refuse to put more money in the account until they showed me where my money went, they promised me they would somehow freeze the account until they get me that information, weeks later I see they lied, I had a credit of 00 deposited and the took it all with NSF fees, Over 300 dollars in NSF fees.
I went to talk to the Mandeville manager in person. His name is Eddie. Because after many phone calls he would not return my call, I was told he was the only one who because Chase Bank made a mistake and the lady I spoke with did not freeze the account like she said she would. Eddie was the only one who could reverse the NSF fees.
Even after admitting to me he did not call back and admitted he failed to freeze the account he would not return my NSF fees and refused to close the account because the NSF fees brought the account to a negative balance. He cursed me and told me to leave the bank. He lost his cool, as I was walking out he said he is going to close my account in a very angry voice. I said, "Good, what do I need to sign?" and he said nothing, the day after I see he still did not close my account and more NSF fees are to be acquired.
Please as a nation of good people DO NOT DO BUSINESS WITH CHASE BANK, YOU COULD BE NEXT, I lost over 2900 dollars because Chase Bank took my money and now they refuse to give it back. Please if anyone has a similar story write it down and let other people know about banks that take your money. I will be starting a web blog and collecting similar stories on this website.
LONG ISLAND CITY, NEW YORK -- My husband and I have a small business. For about 15 years, we have had our business account at Chase. The location was very convenient and the manager, tellers and customer service people were all very friendly. The last few years things have gone down hill. It started with the manager leaving. Even though we are a very small company, he always treated us with the same respect as larger companies. For a while, there was not manager and then a new one every month or so. The current and previous managers have lasted longer, but their attitude is not one of how can we help you rather what can you do for us.
A few months ago, we decided to move our account to another bank. The manager we liked so much was at that location and we felt very comfortable there. We did not close the Chase account right away in order to give ourselves a chance to change over automatic payments, credit card deposits and the like. At the beginning of this month, I went to the bank to make some final transactions.
The teller called the manager over who then asked me to come to the customer service area. I was told that our account was closed. I asked why and received no response other than your account is closed. I asked the manager to please find out why and she went into a back room of the bank. I waited for several minutes and then saw her in the teller area talking and laughing with one of them. She then came out and gave me a number to call for more information. I asked if she couldn't call right then, but her only response was, “Your account is closed” and “Have a nice day.”
I went back to our office and called this number. The answer I was given was "your account is closed" and that I would receive a letter explaining everything. I was very frustrated. There was money in the account and I was unable to get it. I was told I would receive a check when they finished the closing process.
A few days later, I did receive a letter stating that the account would be closed 10 business days from a certain date. That date was one day before I went to the bank and was told it was closed. It also stated that 5 more business days after this a check would be issued for any money still in the account. The letter did not give any reason for the closing. I asked why I wasn't given any warning and was told that Chase decided to do things that way. I asked what had prompted the closing and was told Chase has rules for having an account and I had done something against those rules. I asked what specifically I had done and was not given any reason.
I explained all this to the manager at my new bank. He was surprised and told me they cannot hold my money and that I should make a fuss and also to call the executive offices. I called the branch and after asking several people got the number for the executive offices in our city. Unfortunately, I received no further help there. In fact, the representative I talked to was very rude. She gave me the same answer "your account is closed" and could say nothing further.
I called back a second time and this person was a little nicer, but no concrete answer. I find that I have no choice but to wait for them to send us the funds they are holding. I feel Chase is acting like a bully. I am the small guy and the big bully is doing whatever he feels like. I did nothing wrong and am being punished for some reason. Once this is over, I will be glad to be rid of Chase.
SACRAMENTO, CALIFORNIA -- My husband and I have become the victim of fraud on our checking account. Chase not only won't return our money, they are demanding payment of $400 in overdrawn funds. I apologize for the length of this report but felt the length is necessary to adequately explain our situation.
We opened an account with Washington Mutual over a year ago with $110. We then received $100 "bonus" for opening the account. Since that time, there has been $210 in the account and we have NEVER used this account. The ATM cards sit in our desk drawer. As most everyone knows, Washington Mutual was bought by Chase. If my husband and I are guilty of anything, it's that we don't closely monitor this account because we never use it. We've been meaning to close it but just hadn't gotten around to it.
We then moved on May 1st. Through all of the chaos with moving and getting our mail forwarded several weeks went by before we opened any of our mail. All of our important bills are on automatic payment. On May 25th we opened our mail to find a letter stating that a hold had been placed on a recent deposit in the amount of $1500.56 on April 27th. This sent the alarm bells off immediately since we have never used this account. We then found our bank statement and found that there had been multiple deposits and withdrawals.
Our initial thought was that our account had gotten crossed with someone else because of the deposits. We also found our ATM cards right away. My husband immediately called Chase to find out what was going on. The representative on the phone was completely rude and actually told us, "How do I know you didn't do this?" He could not help us and told us to go into our local branch.
My husband went to the local branch the next day. It took two people to finally figure out what was going on, but it did in fact appear that someone was fraudulently using our account. Chase had switched from MasterCard to Visa and had mailed new cards on April 20th WE NEVER RECEIVED THESE CARDS. Now, we have a locked mailbox how someone got a hold of our cards and pin numbers I will never know.
There was an initial withdrawal of $200, multiple balance inquiries (a tell-tale sign of fraud), multiple deposits, and withdrawals. We were able to obtain copies of all of the deposits all of the checks were clearly stolen and our signatures were forged for endorsement.
My husband filled out all of the paperwork to file a claim and was told that I would need to return to the bank to sign the paperwork as well as both of our cards were used. I went into the bank of June 5th and completed the remaining paperwork. At this time we also asked to see the ATM videos she told us that it was not us on the video (duh, I could have told her that) but they were not allowed to show us the videos unless we have filed a police report. We were assured that we had done everything we needed to do and that our money would be returned to us.
Later that we week we began to receive multiple letters from Chase. They had approved some of the claims but not all of them (each transaction required a separate claim). We received three cashiers' checks, in the amounts of $14, $36, and $6. We then called the person at the local branch for an explanation. She contacted the fraud department for us. When she got back to us, she explained that she couldn't get an exact answer as to why our claims were denied but she thought that the fraud department believed we had given our cards/pins to someone else.
So here we are again, back to square one, still with no money! She then told us that there was nothing more that she could do and that we would need to contact the fraud department directly. We then contacted the fraud department and asked to speak to a supervisor. We explained the entire situation to the supervisor and after a lot of pressure, he finally agreed to review the case again. However, his attitude was nothing but appalling. He treated us like criminals!
I nicely explained that we at least deserved an explanation as to why the claims were denied particularly because they had approved 3 of the transactions but none of the others. Clearly, if Chase believes our account was fraudulently used for three transactions, they must believe all of the transactions were fraud. He then told me that I was wrong, and that Chase had denied all of the claims.
I have the letter right in front of me and read it to him - "Our research indicates that the transaction was processed incorrectly or was not authorized" and I have a cashiers' check in my hand! He still insisted that I was wrong and that Chase had denied all claims and they would want that money back. Are you serious? Have I gone absolutely insane? !?
The only answer he would give me as to the reason for denial was that research revealed that the transactions were processed correctly and that it was within Chase's policies and procedures. I asked for a copy of the policies and procedures. I was told that Chase does not share its policies and procedures with customers. Again, are you serious? What kind of company doesn't share its policies and procedures with customers? I was told that if I wanted to see a copy of the investigation, I would have to subpoena the documents.
So here we are, six weeks later, and we can't get our money back. So at this point I'm ready to give up. We really only lost $200 and it's probably not worth my time to fight it anymore. BUT then, just when I thought this situation couldn't get any worse, the saga continues. The collections department is now calling me and my husband daily and they want the $400 in overdrawn funds on the account. If we do not pay, we will be reported to the ChexSystems this will impact our credit rating and our ability to establish an account with other financial institutions.
This is absolutely ludicrous. We have done nothing wrong. I am NOT going to let this go and feel it is my duty to fight this unfair practice for myself and fellow consumers. We have since filed a police report for the initial fraud. I will also be reporting Chase to the Attorney General, the California Department of Financial Institutions, and will also file a small claims suit against them.
Two of my family members and one of my co-workers have already closed their Chase account since hearing about our ordeal. I warn all fellow consumers that Chase can't be trusted and your money IS NOT SAFE!
Stay tuned as this story unfolds....
Update: 8/1/10; Chase has responded to complaints through the Office of the Comptroller and BBB. They have again denied our claim, stating that we had to given our PIN to someone else. I have contacted several news agencies.
I applied for a FREE Savings and Checking account in mid December of 2009. Understanding the terms of FREE. Just recently, I looked at my account and notice a $6 fee that was charged on my account labeled "service Fee". The red flag caught my eye and I started to look for further fees that were similar on both my savings and checking account to realize that I've been charged the $6 fee each month. When I browsed through my Savings account, the same thing happened.
I called into their customer service department to get it resolved. Unfortunately, their customer service department is so terrible and have been trained to say the same thing over and over regardless of what you tell them, was quite unhelpful. They were more frustrating than anything.
Let's start with my savings account. When I applied for the Free account, I was told that as long as I maintain a $300 balance, I won't be charged - which is in any case for any bank, EXCEPT CHASE. Twice I withdrew money from a different ATM and was charged $2 each which I understand however, I was charged a third $2 fee because I went to another ATM inserted my card and withdrew the money which they had charge from the note above. So instead of charging for just withdraw from a different ATM, you also get nicked for putting your ATM into a non Chase ATM. What kind of rule is that?
On top of this, I was charged a $6 fee each month since January. Why? Because I transfer money from my checking to my savings and vice versa more than 4 times in a month. Did you know that? What happened to maintaining my $300 in the savings at all times and not incur a charge? They completely blind sighted me on that.
Let's move to my FREE Checking account now. I was charged $6 each month because I did not use my ATM up to 5 times a month. If it is a FREE checking account and they are obviously using my money for something else, why are they charging me for not using my ATM? On top of that, I would get charged an extra $6 if I were to use my ATM to withdraw money from their bank more than 4 times! So either way I get charged! Blind Sighted yet again.
In December, when they made the mistake of charging me $2, I called to ask to get it reversed. They reversed it but out of "customer courtesy" as though YOU in this case, ME did something wrong because they chose to steal my money and if I did not catch that, they would have gotten away with it. I have never encounter such bad customer service in my life with any bank. For everyone who does bank with Chase, be careful of the blind sighted charges that can accrue over time. I was fortunate to have caught it ahead of time and ended up losing $36.
TORRANCE, CALIFORNIA -- I was a Washington Mutual customer prior to the Chase Bank takeover. I enjoyed banking and dealing with Washington Mutual. Chase Bank has been nothing but extremely poor service. I applied for a Loan Modification in February of 2008. I was advised in 2010 that the modification was denied only when I called in to check the status.
Chase Bank never mailed anything out when they took over. This cause my loan to be delinquent by six months. The representative from Chase Bank informed me that my options were to catch the note up or short sell. I was furious as I have put so much into my home. I am currently working to catch up my loan payments and I have reapplied for a modification. Yeah what a joke!
Recently, I was written a check by my tenant who wrote the check in error. I did not review the check as my tenant has been living in my rental property for nearly 5 years and has an excellent rental history. However, he wrote the check incorrectly putting in the dollar amount but did not correctly write this figure in the handwritten dollar amount line on the check, so his bank cashed the check for the lesser amount. Within the same month, I had written myself a check from my Chase Credit account. The bank (Chase) inputted the amount incorrectly.
This caused me to be charged several non-sufficient funds charges as well as my mortgage and other expenditures being returned as not paid. I called Chase Bank and the advised me that they would correct the error after they verified the check document I deposited. Several days later, I attempted to use my ATM card only to find out that Chase Bank had closed my account. The phone representative I spoke to at first was a real snot so I asked to speak with a supervisor who advised me to contact my home branch manager and discuss what happened with him, and he could override the decision to close my account.
I drove nearly 70 miles to my home location and the manager was interviewing and not available to meet with me. I left my telephone number and he called me. I explained to him what had happened and he kept rudely asking, “So, what do you want?” I advised him that I had spoken ** while visiting the bank and he was interviewing. I asked him to speak with ** first to answer all of his questions as I was at work and if he would call me back.
Well, Mr. ** did call me back to advise me that there was nothing he could do and he gave me the number to customer service 1(877) 691-8086 at which time I spoke to supervisor by the name of **. ** advised me that only the branch manager could overturn the decision. At this point, I felt like I had done something wrong and or committed fraud.
Several days later, I received a letter advising me that my account and related accounts were being closed in 10 days and I would receive my funds in about 15 days as well as Chase Bank was going to report me to ChexSystems reporting and credit bureaus. Never have I ever been so disrespected. I have had checking accounts since I was 14 years old and I am now 48 years old without incident and/or problem. Chase Bank sucks… They are truly one's worst nightmare. If you are smart, you will stay as far away from Chase Bank as you can. This bank truly belongs to the devil.
I've been a Chase Visa customer since 2001 and have never had a problem, never missed a payment, never had any fees levied against my account, and although their customer service policies have been growing less and less tolerant over the years, 2009 has hit is new low for this banking giant.
My unhappiness began when Chase acquired my happily ever after WAMU checking and savings accounts through the merger. I have ALWAYS loved WAMU - their customer service was amazing, benefits great, and they never charged you for anything - if they did, they were always open to reverse fees with courtesy credits! I loved that bank!
Then we moved cross country from the west coast where WAMU was the best and entered the midwest where Chase rules the land. Since we could only access our accounts through local Chase branches, we spent many hours weekly depositing inside the branches - it would take up to 45 minutes just to make a deposit because the representative didn't know what they were doing. It was very frustrating.
We were assured that by opening a Chase originated checking account, our WAMU merger account issues, with not being able to use ATMS to make deposits, would be alleviated. Thus, we opened a Chase checking account - they gave us $100 bonus (with tons of fine print and rules) and sent us on our way! Never had it been so difficult of a process to GIVE a bank my money before.
Around this time, we received notice that our long held Chase Visa account would be changing APR from 8.9 fixed to 15.9 variable -- no, this was not due to any fault of our own, just Chase's overhaul of all customer interest rates and terms in an attempt to beat the deadline for fair credit practices in 2010. Needless to say, we paid off the credit card balance immediately and closed the Visa account. 3 weeks after the account was closed, we received a BILL for the interest for the weeks AFTER the account was closed. Yes, they charged interest after there was a zero balance.
Knowing this was an error, I called Chase customer service. There was absolutely no plausible explanation they could give to me except their interest was compounded daily since we closed mid-cycle, if we had waited to the next month with zero balance, we would have been assessed zero interest charges. Anyway, I GLADLY paid the $20 in bad interest charges just to get rid of them once and for all. I imagine this is how they will make most of their money from now on - people paying off just to get rid of them!
So now the WAMU account should have been taken care of as well as the Visa… but no, they kept the WAMU account open and despite numerous requests to close it, have continued to keep it open with zero balance. Whatever. Now, we are down to that stupid Chase originated account we were told we HAD to open to make any deposits in under an hour in our new state of residence.
The account must remain open 6 months or they charge you the $100 "bonus" back - and considering their bank statements close on a different day each month, it's difficult to judge when to make your 5 debit transactions in order to prevent the $6 monthly fee for their "free checking"... sigh.
I emailed them to request the exact opening date on this Chase account so I could close it exactly 6 months to the day, now they are refusing to tell me what date my account was opened on. Luckily, I'm smarter than they are - oh yes, I just looked back at the statements and was able to determine the date of opening. I cannot wait to be able to close this last tie to Chase… What was neutral bank which serviced it's customer on a neutral basis, has become, in my eyes, a predatory giant looking to snag every penny in your pocket regardless of what ethics are lacking in such actions.
My recommendation? JOIN YOUR LOCAL CREDIT UNION! You earn interest on your checking account for FREE and they actually invest in your community, rather than spending money all around the world in places you would NEVER want your money being used as support. On top of that, you can actually go talk to a person face to face instead of being forced to climb the rungs of a perpetually never ending ladder on phone with a larger "bank" or creditor.
Until I am free… I am counting down the days until I NEVER EVER will use Chase or any of their affiliates again! I'm off to research all they have their fingers into so I can be certain not to support them or the businesses they thrive off of.