Frigidaire Refrigerators Consumer Reviews - Page 3

WEST HAVEN, CONNECTICUT -- I am writing this letter due to the extreme amount of stress that your company has put me and my family through. First, let me state that I have purchased other Frigidaire products and was usually satisfied. I purchased a brand new refrigerator and stove approx. 3 years ago. On February 3rd our family noticed that our refrigerator was no longer working, I placed a phone call to Hallocks (the dealer that I purchased it from) and they promptly gave me the phone number to your company where I was given a phone number to the repair service co. named A & E. I spoke with a representative on February 4th and was given a repair date of February 6th.

On February 6th a repair serviceman came to my house and evaluated the refrigerator. He proceeded to ask when and why there was a previous repair to our model. When I explained that I purchased it brand new and had never had any repair service done, he showed us that there were no manufacturer bolts and also showed where the back of appliance had previously soldered. He ordered the parts that would be needed to make the repairs and I immediately called Hallocks to voice my complaint, and was told that they do not sell refurbished Frigidaire products, which was confirmed by 3 other repair service companies.

Meanwhile the parts came in on Thursday February 7th. I did not receive another service appointment until Monday February 11th, the gentleman came and informed me that not all of the parts were ordered and that he would have to order more parts. This is when I started my first of many calls to your company. At this point I had no refrigerator for over a week, I was under the belief that you stand by your product and I was told that patience is a virtue by one of your employees.

I was then transferred to ** who offered me $25.00 as a good will gesture (my food loss totaled a least $300.00). At some point of this very frustrating conversation I was given a few options: rent a refrigerator and I would be reimbursed $30.00 per week, buy a dorm size and I would be reimbursed $50.00.

These are not options to me because I purchased my appliance new and that is what I expected to still have. I am a family of 5 with small children and no extra money to spare on equipment that I do not want. I also do not believe that I should have to bring an appliance into my home that I have no idea of its origin. I have heard horror stories of insect infestation on rental appliances.

Meanwhile the other part came to my house, I called to request an appointment and was given the date February 13th. I was told (on February 12th) that the service man would arrive at my house between 8am and 12pm. Then they called back to confirm again and the young lady told me that I would not get a phone call because I was the first stop of the day.

By 11:00 on February 13th no one showed. When I made the phone call to inquire on the status, I was told that the repair man called out sick, no one bothered to call and inform us. And then we were given another date for the repairs February 15th. I called your company and voiced my frustration with the whole situation. I spoke with many people on February 14th starting with **, I was then transferred to ** who called A&E they gave another date to come which I did not agree with I had waited long enough and I was running out of money.

** called other repair services to request they come and make the repairs. Donnelly's was the first to reply and proceeded to inform me that no other repair company would come and even look at the appliance because A&E was already there and there are liability issues. I then spoke with ** who promised me that she would get me some help and try to resolve the issue. I was then told that I would get another check for $100, but I still had no refrigerator and no definite date on when it would be repaired.

I explained that on February 15th my family was due to go on a family vacation, which I had to cancel because that I could not get anyone to watch my house because I had no way for anyone to eat or cook. And I was running out of money. I was given another date of February 17th for the repair to take place. On February 17th A & E called and cancelled stating that they did not have anyone to make the repair. I again called your company and spoke with ** and she then stated that she was requesting that there be a replacement. I asked for a phone call back and did not get it.

I called on February 18th and was told that her request for a new appliance was denied. I was then told that I have a couple of choices: 1) I could buy a new refrigerator and be reimbursed 100% if it was a Frigidaire product; 2) If I have my original receipt I can be reimbursed for the original appliance (which I do).

Unfortunately I am out of money and cannot afford to buy a new appliance and given your track record did not want to wait and see if I actually get reimbursed and the fact is that I still have no refrigerator. At this point ** stated that she would request that it be reviewed again and that she promised that someone would call me back. I received no such call. When I called back to again (February 20th) voice my displeasure I was then told that they were going to grant my request and that the service department would be in contact with me within 24-48 hours to let me know of the dealer and an approximation of when I would receive a new appliance. I again never received a phone call.

February 24th I called numerous times to speak with **, I was transferred to many people (on my request to speak with managers) I ended up speaking with **. At some point I was told that they were not able to reach the dealer, they had the wrong dealer information. I did give them the correct dealer information and I was told that again someone would call me back and again I received no phone call.

February 25th I finally heard from the dealer and they explained that they did receive a phone call from your company and that I will not have to wait 3-4 days before the dealer receives it then it will come to me. I again made phone calls to your company to voice my extreme displeasure.

I am a family of 5 with a 5-year-old that has not been able to have a proper meal in 24 days. I have spent every dime that we have to try to provide some sort of nourishment for my family. We are now out of money and patience. I have never made a complaint against any company until now, nor have I ever asked for anything that I do not deserve. But I feel that we should be compensated for 24 days of the aggravation and stress that this has placed on my family.

My son has gone to school and told his teachers that he did not eat and that we have no refrigerator, and I had to explain the situation to the school and thank goodness that they did not call the Department of children and families on us. Myself and my husband for the past few days have had to go without so that I could provide for the children. I am seriously considering contacting a state agency to help with proceeding with this matter further. I will also send a copy of this letter to the Better Business Bureau, Good housekeeping seal of approval and my local news consumer report.

At this point receiving a new refrigerator is no longer good enough. I am EXTREMELY disappointed with your company and the results that have been handed to me. It is now February 24th and I have no Idea when I will have an appliance or any way to fill it. It will now take a lot to recoup all of the money that we have put out. I at least expect a phone call to confirm that you have received this and what your company at this point can do to assist me. I would like to know when I expect to have a refrigerator in my home.

ALEXANDRIA, LOUISIANA -- Our refrigerator was not staying cool. After about 2-3 days of troubleshooting according to the manual we decided to call the Customer Service line for Frigidaire. First of all, I was at work, not at home and after not having a refrigerator for three days, was not in a good mood. The man kept telling me, in his broken accent, that he could help me fix it, "if you will step in front of your refrigerator ma'am". I told him that I was at work and not in front of my refrigerator.

He said "if you will ask someone else to step in front of your refrigerator, I will give you the directions". HELLO? I told him 3 times that I was nowhere near my refrigerator and was at work, that I had already done the troubleshooting in the book and that I did not want to troubleshoot it over the phone, to please send someone out.

He told me that he was trained and could help me fix it. I told him that if he had some magical formula to help me fix it, then why was it not published in my user manual? After being on hold for fourteen minutes (yes, I kept track) he came back and finally gave me the name of an authorized service provider in our area. Well after 6 attempted repairs from September 7, 2007 to October 17, 2007, my refrigerator is still not fixed.

It has been 48 days!!! They will not replace it and told me to get a second opinion! I have not eaten fresh food in 48 days!! My child has not had food for school or milk. I thought I was being very patient letting the tech try to find the problem. He replaced the defrost timer and compressor. Yesterday he told me that it must have an internal freon leak and my ice machine does not work. I am not dealing with this company's customer service anymore!

I actually filed a claim in small claims court to get a refund of my monies back, plus aggravation, mental anguish, inconvenience -- you name it! Please review products before buying them and NEVER purchase a Frigidaire/Electrolux product.

10-23-07 Updating my post. I went to Lowe's to buy a new refrigerator. I was going to buy a new one and just file a small claim to get my money back from Frigidaire. When I told me woeful story to the salesperson, he put me in touch with his manager. I just got off of the phone with her. Not only is Lowe's refunding the full purchase price of this refrigerator, they are also going to pick up the old one free. I could not believe it! Normally, Lowe's does not do this kind of thing, you have to bring the product back within 30 days.

I also learned, from the manager, that Lowe's quit selling this model refrigerator because of the enormous problems it has had and the consumer complaints about it. So, thank you Lowe's for your wonderful customer service, you have my business!

UTAH -- This is the biggest piece of CRAP appliances known to man. I have bought several new appliances over the years BUT I have never had appliances that I have had to have repair here 4 times in 6 months on the refrigerator and a dishwasher that is a year and a half old and has stopped working. BUYER beware, these appliances are the worst on the market!!!

CALIFORNIA -- I will never buy another Frigidaire product again. We bought a brand new refrigerator and had problems with it from day one. They sent out repair techs and all and with continued issues refused to do anything on this brand new appliance. Horrible customer service and again will never buy again!!!

NASSAU, NEW YORK -- This refrigerator is the worst!!! The freezer temperature goes up as the freezer drawer does not close properly. This began within a year of purchase and the freezer is not heavily used. We are family of 2. I have lost so much food, have paid for technicians to come, and Frigidaire customer service is useless. I am buying a new refrigerator and tossing this one after only 3 years. Frigidaire is a waste of money!!

LOUISVILLE, KENTUCKY -- A piece of junk. Bought refrigerator four years ago. Two compressors went out on it and they will not do anything.

DUDLEY, MASSACHUSETTS -- Purchased a new Frigidaire, and the ice maker has a shut off arm that is too short. As a result it floods the freezer with ice. In addition after the one-year warranty ran out the computer board for the ice and water quit. Frigidaire does not stand behind its product at all. The customer service representatives basically said I was my responsibility that their computer boards don't last more than a few years. Remember this "stay clear of Frigidaire".

I ordered some replacement filters for the water dispenser in my refrigerator, and a wrench to go with them because the housing is impossible to get off by hand (and I didn't want to destroy it with a regular wrench). The shipping was fairly quick - within a week - and the ordering was OK though there was absolutely zero information about which filter my 'fridge uses (some Google searching later, I found it). I got an email with the billing information, items, the usual stuff. But when I got my package, two things were missing: a paper statement of the transaction (usually standard in online orders), and the wrench!

So I called customer service. After a couple of minutes trying to identify my order without a statement, and no order number in the email, the representative (who was lukewarm at best, but not rude) finally told me that they have not carried these wrenches in a good while. So I asked, why is it still on the website, and why was I charged for this item? No idea, of course. I'm not sure how much I will ever trust a company who charges for items they cannot give me. Now I'm waiting for a refund, which "will come in a couple days." I'll be keeping an eye for it, even if it was "just" $3.99.

PEABODY, MASSACHUSETTS -- Purchased this french door fridge in July 2011. November week before Thanksgiving was without a fridge for a week. Stockpile of food for the holiday's gone. Called company spoke to a rude lady got nowhere with that. Now February 2012 again service in my home 3 times in one week. Replaced circuit board, blower, another $2.00 part, 3 days later NOT working again. Lost all the food once again. So two weeks and still waiting.

We are a family of 5 and it is the worst thing to go through. Customer service stinks... Lowe's is giving us a new one (not the same brand) because Lowe's is standing behind us. A Big thank-you to Lowe's. Don't get me wrong it was a beautiful looking fridge but that's about it. I just want everyone to know that Frigidaire/Electrolux don't stand behind their products. Their motto is if it's repairable they will keep on fixing it no matter if it's new or not. Buyer Beware!!!

ALBANY, GEORGIA -- On 4/16/04, I purchased a top-mount Frigidaire refrigerator from Lowe's. In July of that same year, it was in need of service. Like many other complaints posted, the refrigerator section was not working. Unfortunately, I got to wait a FULL WEEK for repair service. On July 12, 2004, the date of the scheduled repair, the refrigerator started working and the service person indicated that there was nothing he could do since the refrigerator was again working. It didn't last long.

On August 12, 2004, the refrigerator was once again not working. On that date, a different repair person was consulted and arrived that same day. That person indicated that he has seen more problems with this refrigerator, not only in terms of the refrigerator section not working, but with the entire unit needing to be serviced and/or replaced soon after purchase. How disappointing! He further indicated that the Energy Star models, meant to be more efficient, are worse. The refrigerator that I bought was in fact an Energy Start model. I guess I can anticipate future problems.

I have contacted Lowe's in an effort to return this refrigerator and purchase a new one. I simply can't stomach spending over $600 for a brand new appliance that refuses to work so soon after it is purchased. Lowe's is supposed to be contacting Frigidaire, who must authorize the return of the refrigerator. In the event that the company refuses to authorize its return, I then must convince Lowe's to take it back without authorization from Frigidaire.

Either way, the whole ordeal has been a major inconvenience, and I am liable to end up stuck with a refrigerator that is more problematic than it is worth. Frigidaire should be ashamed that such a worthless product is attached to their name, which I always associated with quality.