Hewlett-Packard Company Desktops Consumer Reviews - Page 3

I am working in a call center and at work I am using HP Compaq. as an agent, I receive a lot of calls everyday. I mean a lot!!! well, obviously it is tiring to answer and address different types of concerns and not to mention the irate callers.

So, one day while there are a lot of call on queue. my HP died on me. it just went dead while I was speaking with a consumer. I immediately flagged a supervisor to notify him. (it has been a procedure to let a supervisor know if there are any system issues.) While calling a supervisor, my PC started rebooting. Surprisingly, after telling my sup what happened, he DID NOT believe me that the PC automatically shut down itself!!! damn. he said, I was just one of my workmates who do some "hocus-pocus". what the **!!

My supervisor told me that I made the PC shut down. cons states there is no way for the computer to automatically shut down itself without giving notification of any system errors. my sup told me to enjoy the moment while my PC is still rebooting. ha ha. funny. well, I should actually cherish that "moment" because I won't have any calls for at least 5 min.!!! but damn, thinking that I just lost me credibility!! I don't know if it's a big deal for you guys but for me it is really a big thing. Because of the HP trouble, I made myself in trouble.

PALO ALTO -- Horrid tech support from Hewlett-Packard even under warranty. I have spent so many hours with them and I keep getting run-around. First, 10 days before my warranty was up the hard-drive died. OK, they sent me a new hard drive and we had to figure out how to put it in. Then, by the afternoon of the next day, my computer went to a blue screen and their wonderful tech said they were going to send me a new hard drive?? I won't even go on to what happened next.

After removing memory cards the computer wouldn't even bring back the blue screen. To make a long story short they did everything they could to NOT repair my computer. I had to call back many time and each time I would have to go through the exact same process. Each time I would be on the phone for hours. I purchased the extended warranty which I was told gave me in home support. Don't believe it, as it is not true. They said the only thing they could do was have a tech person replace a part they would send to me. ETC. ETC. ETC. I will never buy another HP computer and I will tell everyone I know what I have had to go through.

I purchased the HP Desktop from Fry's Electronics with Vista including a free upgrade to Windows 7. Vista worked fine. Upgrading to Windows 7 had problems. I called HP once. From that one call I was given several hours of focused support to solve my problem. The first, then second level technical support personnel were polite, spoke English well, technically knowledgeable, and persistent.

My computer would crash when using the front side USB to sync my iPod Nano. Final resolution came from the second level technical support researching offline and calling me back with the fix. I've been reluctant to buy HP since they bought and merged with Compaq but was quite pleased with this support experience.

One day my computer would no longer boot up, would hang at Post (Blue HP screen, before Bios or Windows fully loads). I called HP support, we went through the steps to try to make everything work. After an hour of this and the computer was still stuck at Post, the woman at the call center stated she would send me a box and label to put my computer in and send it to be repaired.

Three days later when it was supposed to be delivered, it wasn't. FedEx doesn't deliver on Saturday, so I had to wait until Monday. Come Monday the box was finally delivered, only with holes, gashes, tears, and with not enough to support to put a wet cat in much less a personal computer in. So I called HP Support yet again, informing them of what happened and that I would need a new box. They said fine and they would take 24 hours for the computer to update and send me a new box.

So off their suggestion I called again the next day, only to be informed that the original order was "completed" and that they never sent me a replacement box. So I was told yet again that they would be sending me a new box and to call in 24 hours to confirm this. So now even if a new box is sent and takes another two days, it will arrive on the weekend when FedEx doesn't deliver, and could just as easily be ruined like the original box. That is, if they even manage to send me a new box this time. For the want of a box, my computer is lost in disrepair.

TONAWANDA, NEW YORK -- My computer's hard drive died after two weeks use! I purchased the extra warranty! I took the computer to Best Buy, they sent it "out" to be fixed. Four weeks later it was returned to Best Buy, Best buy called me and told me to bring in the "recovery Disc." I didn't have one and was told to call HP, I did, I was forced to buy a disc for $27.14 shipped!! I was treated rudely by a person who's accent was so thick I couldn't understand what she was saying. I asked to speak to a manager and all I heard was silence followed by "No". This is what I got for $1300 after 2 weeks of ownership! I told them I wouldn't ever buy another HP product, they don't care.

GEORGIA -- I had purchased this HP pavilion product and within the first month the mother board had gone bad. This was also a very new computer an 2008. I sent it in for repair and the exact same problem happened again it is obvious that HP mother board have a factory fault to them and when I called and asked about any sort of refund or upgrade they said they couldn't help me.

After reading many reviews its apparent that allot HP mother boards have this issue. I would not suggest buying hp, the customer service is poor and they sell bad products while willing deny there is anything wrong with them. If anyone has ever had this problem I would suggest you write a formal complaint to HP and maybe the company will make and effort to fix this problem before it gets out of hand and they loose all their customers.

HP used to be a standard for good products and integrity. Not anymore. My 73 yr old, low vision sister bought a brand new hp pavilion 64 bit desktop. She bought it through office max and was told over the phone at time of purchase that she had 30 days to bring it back and also she had in home service. She never used it, as there were problems from the start.

The CD drive never did work and couldn't install any programs and the computer kept freezing up. We must have talked to every tech support person at hp and office max said computers had to be returned in 14 days not 30 and come to find out she did not have in home service, just phone service. After going through days of the techs remotely trying to ascertain what the problem was, doing the same thing every time and then being sent recovery disks that were supposed to fix the problem and didn't.

Today after going through another 4 techs, she was told that if she wanted to have a tech come to the house it was $100, otherwise the best they could do was to send out another drive that she was supposed to install herself. She had to send the other drive back within 15 days or she'd be charged $100 for it. This is incredible that a brand new, never able to be used computer, obviously defective computer is supposed to be serviced by an almost blind elderly person that she has to install a computer part herself? This is incredible. So much for ever buying anything that's HP again!

TRENTON -- I purchased a computer from Staples in Belleville, Ontario, Canada. I also purchased a four year extended warranty... I had problems with the computer from the get go... The d drive would not show up in my computer selection. I thought it would be a quick fix so I brought it to a local computer shop. They said the operating system needed to be reloaded which they did but still the d drive would not show up.

I took the computer back to where I bought it and they said because someone else had worked on it I had no warranty whatsoever. The company in Trenton who still have it have tried getting HP to send the disks to reload the drivers and it's been 8 weeks or better... I'm still waiting for a computer that I got a total of two weeks use of...

4/29/08 - Bought HP Pavilion. 5/07/08 - PC delivered. Does not boot. Tech in India thinks it is the monitor and puts order in for replacement. One hour later I prove problem is PC not monitor and call to cancel shipment of replacement. 5/09/08 - Replacement monitor received that was supposed to be cancelled. Call to ask about sending it back and tech in India says I have to wait until I receive box to send PC for repair. Ask for supervisor. He won't put supervisor on phone. Ask about my credit card being charged if the monitor is not sent back. Get vague reply.

Hang up and call back and get another tech in India who speaks better English and says I can go ahead and send back monitor that was shipped by mistake. 5/10/08 - Shipped back replacement monitor. 5/12/08 - Received box to send PC for repair. 5/13/08 - Shipped PC out for repair. 5/21/08 - Received "repaired" PC. "Repaired" PC STILL DOES NOT BOOT. Called HP. Get lady in India. After being put on hold 3 times she says their systems are down and she can't access my ticket and I have to call back tomorrow.

I call customer care and ask to speak to a manager about getting a replacement PC. But can't talk to a manager today. Evidently their managers are down too. Supposedly a manager will call me tomorrow!! I am writing this review as a warning about the support I have received. If I had it to do over again, I would probably go with Dell. Definitely not HP ever again.

OKLAHOMA -- I bought an HP Pavilion x6114a on January 21, 2008 from Newegg. Beginning on February 26, 2008 the computer began to spontaneously reboot. After a few days it would get blue screens of death. I could not exchange it with Newegg since you must do that within 30 days. I called HP and tried to return it for a refund or at least an HP credit since I did not want the same computer "repaired" again (that's what they just did to refurbish it). The problem was not the hard drive because I replaced that and got the same errors. Since all the components are on-board, there is probably something fundamentally wrong with the motherboard.

I noticed that the pci express expansion slot had something installed and removed because the cover plate has been removed. Most likely it was a video card because the on-board one is somewhat lacking. I "saved" $130 buying refurbished, but now I have paid for many hours of lost time. The "savings" was definitely not worth it. I'm afraid my computer will be "repaired" and die again after the 90 day warranty is up. The HP "tech support" is pretty bad too.