Hewlett-Packard Company Consumer Reviews - Page 4

A little over a month ago I purchased an HP all in one printer/fax. It will not allow me to change the default setting. I do the steps and choose the "save new default settings" and it doesn't. Today I called their support line and was connected to someone who did not speak much English and did not listen to what I was saying. He kept asking the same questions although I had already answered them numerous times. I told him the new default settings would not save. He would say "It will not fax, right?" No, the new default setting will not save. "Did you say you wanted to fax from your computer?" No, the new default settings will not save.

This went on for over an hour as he put me on hold for 10 or 15 minutes at a wack while he asked someone else for help. Then he would come back with another question such as "Did you want to save your fax to the computer?" No, the new default settings will not save. After demanding to speak with someone else and being put on hold again, he finally said he would have a supervisor call me. The supervisor spoke worse English than he did, and we went through the same nonsense again. He either did not listen or he did not know anything about the printer he was trying to help me with.

In the end, after being on hold again for 10 and 15 minute episodes, he ended by telling me "There is a problem with the software." I said I wanted to schedule a service for the machine as it is under warranty. He said "It is not a repair issue. It is a software issue and there is nothing you can do to fix it." I said I wanted it replaced if it is not going to work properly. He said "It is not an issue. They will replace the machine for because it is not a problem since I can fax."

The machine has all of these options you can choose on how you want to fax, but I cannot use them and yet the machine is not defective. I do not understand. I also purchased a three-year extended warranty for this machine. What good is the warranty at all, if you cannot get anything done to fix a problem anyway? I just want to have it work the way it should – it was not cheap and I specifically purchased it because of the features and I cannot use the features – and it is not defective. This does not compute.

I called the sales department here in the US and they said they would refund the extended warranty, but I was stuck with the printer because it is over the 21 day return time. All I expect is the printer I purchased with all the options working. If they cannot give me that, I would say they are in default. She finally said they would replace it if it was defective, but that I had to go through the tech support!!! I had just explained all of the above to her and she wanted me to call them again!!! I guess she listens as well as the tech support folk in India. She was still unwilling to take the thing back.

She is now sending it to level 2 support in the US, but it will take 5 or more days before they will call me.
How can they get away with this? What can I do to get my money back or at least a machine that works? The extended warranty is worthless if they do not have qualified people to talk to or a place to take it to be repaired?

There is nowhere I can take it locally (so they say) and I am stuck with something that is defective. The selling point for the extended warranty was "If anything goes wrong with it that we cannot fix, we will just send you a replacement." Wow, that sold me. Is there a company that sells printer/faxes that are made in the US, repaired in the US, and have tech support here in the US that speak English? I would gladly pay twice the price for that printer. Any suggestions?

TORRANCE -- In late July of 2005, I bought a Compaq Presario M2000 (M2105US) laptop. Since then, I've had nothing but trouble with it - so much, that I can honestly say that I've never had this much trouble with any computer in my life. If it wasn't one thing, it was another. When online, I couldn't download large amounts of text. If I tried, I'd get a "flag" telling me that it was too much, and later on, I was being flagged with a notice from Microsoft telling me that "a problem has occurred," and that Works needs to be shut down. No other computer that I've ever been on has ever had problems with large amounts of text.

I called Hewlett Packard's "800" number many times, and I'd be given a caseworker. Two or three times they chose to send FedEx to pick the computer up and have it "repaired." So more than once, it's been shipped somewhere and then sent directly back. I believe that they simply un-installed and then reinstalled everything. THEY DIDN'T DEAL WITH THE SPECIFIC PROBLEMS I'D COMPLAINED OF. At other times, when I'd call for help, I'd be switched over to someone in India (whose voice, due to the connection, I could just barely hear) who would walk me through a process whereby I'd supposedly be able to get the computer working properly again.

But the problems continued. The CD/DVD player originally worked, but only sporadically. However, at one point, the computer would no longer recognize that drive. As far as it was concerned, "D" drive no longer existed. So I was not able to install programs or play CDs. Finally, Hewlett- Packard sent me another drive with installation instructions. I installed it and it worked, but still sporadically, and there were times when I'd have to restart the computer in order to get the computer to recognize "D" drive again, and to get the player to work.

At the time of this writing (July 2007), the computer still can't even find "D" drive, so I cannot view photos, play music, or install programs. In July of 2006, the warranty on the computer expired and when I called to tell them that the problems had never been resolved, a woman told me that they'd have to charge me "a minimum of $200" to repair it. I thought that was outrageous, and I wrote to Consumer Affairs and to the Better Business Bureau because I paid, after rebate, $650 for this laptop. Although this may be inexpensive by today's standards, I still expected that I was going to have a reliable computer.

But even today, the problems continue: Presently, if the computer has been in "sleep" mode for a few hours, when I touch the touch pad or the mouse, the screen will not always come up. It might or it might not. I never know how it's going to react. When it chooses not to work, a blue screen will appear with much white text, informing me that a problem has occurred. Or I'll simply get a black screen with, "Compaq" in large white letters and at the bottom in small letters, it will say, "Press to change boot order. Press to enter Setup to boot from LAN." Then I'll have to shut down the computer completely and remove the battery FOR AT LEAST TWO OR THREE DAYS.

After that, it begins working again. I should also mention that the mechanism for the latch that opens the battery door actually broke from the inside, so that there was no way I could access it. I wasn't able to replace the battery. That latch, on future models, needs to be replaced with something of actual quality. It would be one thing if I'd only now begun to have problems with this computer, but to repeat: I'VE HAD NOTHING BUT TROUBLE WITH IT CONSISTENTLY.

This Compaq Presario is completely undependable, and everyone, from amateurs to experts, has told me that Hewlett-Packard should have replaced this laptop, or at least repaired it properly, which has never been the case since I bought it. I will finish my review with this: Imagine buying a brand-new car or truck that gives you nothing but trouble. So you call their "800" number for help. Then imagine that the operator switches you to some expert who tries to walk you through a complex set of instructions so that you yourself can repair the car! Frankly I think you'd be outraged. You'd say, "No! I just paid you people a lot of money for this car!

YOU need to repair it, not me!" Such is the case here. I didn't spend as much as I did on this thing so that I could then spend valuable time trying to repair it. This Compaq Presario is the worst computer purchase I've ever made, and Hewlett Packard's customer service is deplorable: They never made a true effort to repair their faulty product, and people need to know that." Thank you for listening.

I recently purchased a HP 22 inch widescreen computer monitor from Circuit City. I was in the market for an external monitor for my laptop, and the 22 inch models seemed to be a good size for the price. They seemed to range from $280 - $380. Going up just a few inches to the 24 inch models seemed to bump the price to the $500-$700 range. So I stuck with the 22 inch monitors.

Originally I had set my sites on the Samsung 225 and 226 models. I have a Samsung TV that I really like, and thought I would give one of their displays a try. I read great reviews about both models. The older model, the Samsung 225, had a better adjustable stand, whereas the newer 226 model was limited in this category. I was all set to go with the 225 model when I ran across the HP W2207 monitor at Circuit City.

The HP models use a technology called "Brightview", and they also have a glossy finish to the monitor screen itself. The combination of these two factors give the screen picture a brilliant contrast of colors. Put the HP next to any other monitor and you'll see it is definitely different. Some reviews I read said the colors are so vibrant that they are not actually realistic... meaning if you are a serious graphics designer, you may not want this monitor for testing true colors of what most folks will see.

My wife dabbles in graphics and she loved it. So I guess it is a case by case. We took some of her graphics work into the store on a USB drive to test out the various monitors, and we still found the HP model to be the best. I ended up paying $329 for it, but since my purchase the price has gone up to $359 at Circuit City. You might be able to find it online cheaper.

So what are the positives? Well the picture is incredible, not only for working but also watching DVDs... =) The stand is fully adjustable vertically and you can also turn it to portrait or landscape, which is nice, but requires special software that comes with the monitor. I did not install the software since I read some reviews claiming the software had trouble working properly on XP. Vista was fine. I just skipped the software and plugged it in out of the box. Works fine for me! Another huge perk is the screen space.

If you have never worked with a 20+ inch monitor before, it is really nice. I can have like 3-4 things open and all visible on the screen. If I want to edit two documents side-by-side, they can both fit. Very nice. Another interesting feature of the 22 inch models is the resolution. They work optimally at 1680x1050. This particular resolution is ideal for a 20 inch widescreen monitor, not a 22 inch. So what the manufacturers do is adjust for the difference by making the pixels slightly larger on the 22 inch monitors.

This makes the font/images/resolution slightly larger and easier on the eyes, helpful if you are an old-timer like me... ;-) The trade-off is the 20 inch models will have a more crisp display since the resolution is native to that size, but I have not noticed any problems with crispness on my 22 inch model. The images and text are very sharp and clear. While watching a DVD movie I did notice some light bleeding around the edges of the top and bottom. This was only visible when the background is completely black... and even then it is not really noticeable. I didn't mind it, but it is worth pointing out.

Another potential negative is the glossy finish on the display. I like it since it helps give the colors a nice vibrant and bright appearance, but some folks complained about the reflective glare. I have been using it for a week now and have not been bothered by it in both daylight and night time conditions. But if you have a desk with direct sunlight behind you, it might bother you. Something to consider. Overall I felt the benefits of this monitor greatly out-weighed the negatives. We ended up buying two since my wife liked it so much!

LOS ANGELES, CALIFORNIA -- My reason in writing you this letter is out of much disappointment and admittedly outrage. I have never been treated as badly nor received such lack of help as I did by your "customer service" staff regarding my Officejet 6210 All-In-One printer/copier/fax/scanner, etc. I went through your website's technical support, which is free, I might note. But to my great amazement, a technical company such as yours doesn't offer any help with Apple computers.

I finally called the company and was transferred to customer service who asked for my credit card number. When I asked what for, I was told that due to the end of my warranty, I would have to pay a thirty dollar fee in order to speak with someone. Just the fact that you offer FREE tech support online for PC users, but not for Apple users, is unfair and discriminatory in its own right.

If you are going to offer free online support, you should make it available to everyone, not just PC users. I find it extremely maddening that I could get the help I need in just a few minutes online for FREE if I used a PC. But, because I use an Apple, I have to be punished and pay $30. Would you find that fair if it was your own issue, Mr. Hurd? I hardly believe that you would happily pay for a service that is free to others.

Furthermore, Mr. Hurd, if your company sells Apple-compatible products, you should also offer assistance to those people. We are paying customers too, sir. That fact should not be overlooked. Why is it, sir, that you don't offer online assistance for Mac users? Also, you should have better customer service training available to your staff, and especially to their supervisors. As I said, I truly and honestly have never spoken to such rude, inattentive, and unhelpful customer service representatives before.

Your company is not a small one Mr. Hurd. Being that you are such a large, renowned company, I expected top level customer service as I would get from any of the billion dollar companies out there. I assure you, I have never worked for any company, big or small, or shopped with a company that didn't take it VERY SERIOUSLY. The first rule in customer service is that the words "no" and "cannot" are to be deleted from your vocabulary. Not under any circumstances, do not say those words - ever!!

I am UNHAPPY to say that between the 6 different customer service agents I was transferred between, and have spoken with for over a two and a half hours, your "customer service" staff AND supervisors, ONLY had those words to say to me. Over and over. I am sure Mr. Hurd, that you did not become president of such a giant company by telling people that you cannot help them, for everything they say. No less your staff hardly listened to me because they were too busy insisting that they "couldn't help me or do anything for me". I couldn't get a word in edgewise and I told them so, which I thought would resolve that particular issue. Which it did not.

I also thought you might like to know that out of the six people who spoke with me, two of them actually had the nerve to hang up on me, while another simply put me on hold and never returned. Two out of the three people I just mentioned were "supervisors". Apparently, neither the staff, nor the supervisors know your name or their own. I find it very offensive that when I asked to speak with the supervisor's higher up, the only response was that HE WAS the highest management available.

Mr. Hurd, I find it hard; no, I find it impossible to believe that in such a large company with so many employees working there, that the customer service supervisor (not even manager) is the highest level of management available to speak with. When asked to be transferred to your extension, the only response I got was that they cannot and they don't even know your name. I find it hard to believe that your own employees do not even know their employers name. I've known EVERY president for EVERY company I've ever worked for; even the presidents of the ice cream shop I worked for, at the age of 15!

Mr. Hurd would you return to an ice cream shop where the staff had treated you rudely and had given you an attitude? I certainly would never return to that shop, even though its only a $4 scoop of ice cream. I'll tell you another thing, there is no lack of ice cream shops nor technological companies that sell printers. I could easily go to another brand as there are many many others to buy my printer. In fact, I'm so offended at the lack of help I received and the rude way I was treated, that I am going to return my HP printer; as Costco takes anything back, anytime, and I'm going to exchange it for a different brand.

To make it all the more clear how unhappy I am at the kind of treatment I received from your staff, I have asked my father not to order the 28 new printers he is about to buy for his company from HP. So Mr. Hurd, does it seem worth it to you to rudely insist on not being able to wave the $30 dollar tech support fee, in exchange for the thousands of dollars and 4 loyal customers you have now lost?

I find it hard to believe that if the situation was posed to you, $30, compared to customer loyalty and thousands of dollars, that you would have hung up on me. Twice. I most certainly do not believe that you were offerred the position of president by making those types of foolish decisions. I also want to let you know that two of the agents I spoke to, would not let me speak to a supervisor. Only after I insisted for at least 30 minutes, did the employee go talk to his supervisor, who "did not have time" to speak with me, no matter how many times I insisted. That, most certainly, does not speak much about your company.

Even more adamantly, now do I not believe that HE was the highest level of management available to resolve my issue. Not with the number of employees I can imagine you employ. Whether you agree with my position on the fee or not, should absolutely not deter you from understanding my point of view regarding your employees, and the level of customer service that your company provides. I would rather pay an extra $100 dollars for the SAME EXACT product from a different brand, than pay $30 to speak with someone on the phone at your offensive company! Thank you for your time, Mr. Hurd.

PALO ALTO, CALIFORNIA -- At the end of August I purchased an HP wireless keyboard and mouse as a replacement for an HP hardwired keyboard that conked out after 14+ years of service. On October 3, 2006, about 36 days after buying the unit and using it without problem the keyboard stopped working. After confirming that the issue wasn't battery or software or PC related, I went to HP's website for technical help, where I found next to nothing.

So I called the indicated phone number for technical assistance and was connected through to a techie in Asia to whom I described that this was an add-on HP product that was working on a Dell just fine on moment, and quit the next. Techie tells me that he cannot help me because the keyboard wasn't original manufacturer's equipment attached to an HP computer and he transfers me. I go through the exact same name, address, blah, blah, blah and the techie tells me that he can't me me, and transfers me to someone who can help me. This happens three more times before I get "tense" with the situation.

I finally end up with a woman who speaks English clearly, and again, we do the name, address, etc. waltz before she tells me that she can't help me because I don't own an HP computer, but she guarantees me that she will transfer me to someone who will help me.

Now I end up at Micro Innovations who apparently has a relationship with HP for warranty issues and the guy tells me that he will email me a claim form that I need to download, complete and return to HP for a replacement keyboard - in six to eight weeks! So I ask the guy, "How am I supposed to type my password to retrieve this email if the keyboard doesn't work." He tells me that he can either fax it, or snail mail it. So I ask him, "What am I supposed to do without a keyboard for six to eight weeks?" and he tells me that - and are you ready for this - I could go out and buy a keyboard for under $10 at Best Buy to use until then.

When I asked if HP was going to reimburse me for this keyboard, he tells me that they won't. He then adds that I need to ship the keyboard that is broken in back to them in the original box. Who in the hell keeps the original box for an item that has been working perfectly fine for a month?

So at this point, I spend a half hour looking up the main switchboard number at HP, and I call and explain how this has become something other than just an issue about a keyboard that doesn't work and I was transferred to their Executive Care Representative Department (ECR) where I get connected to some woman, and here is where the story gets ugly.

The woman who works under 'Jeff **' (VP of the area that is supposed to take care of matters like this) cops an attitude with me and starts getting nasty and tries to pin the malfunctioning equipment on me. So when I honestly tell her that if this is the best that HP can do with a lousy $55 keyboard, how are they going to deal with $33,000 worth of printers that a client of mine is going to order? She gets pissy and after three hours of getting the runaround, I ask four times to speak with her supervisor, each time she refuses.

The call ended. I wish I could come up for an excuse for this type of runaround, but I honestly believe that HP isn't interested in consumer service. If they could, they would pin signs on every consumer's back that say "Kick me" if they could.

OKLAHOMA -- In September 2004 I bought a Compaq Presario R3240US notebook and learned what lousy service really is. On a Good Service scale of 1 to 10 HP will probably rate 1 or below. The R3240US was touted as multimedia capable with a Full Blown Version of "WinDvd Creator 2" and the PC included +R DVD burner and the salesman at Circuit City said it was just what I needed to transfer 8MM home videos to DVDs. He was right and the specs of the PC said so, but it needed a right working DVD burner and good video editing and writing software.

Shortly after purchasing the PC on 9-20-04 I started to copy 8MM home video tapes to hard drives for editing and burning to DVDs. Everything appeared to be working OK, and review of 30 to 40 minute DVDs played just fine on the PC, so I made 3 or 4 DVDs to get my editing skills up to snuff. Next I bought a DVD & VHS player and hooked it to my TV but the DVDs wouldn't play. Next I bought a Movie on DVD and it played just fine.

Knowing that the DVD player worked I called HP support 4 to 6 times and each time they would lead me through steps and we would make changes and burn a DVD that would not play on the TV, then we would uninstall and reinstall WinDvd Creator 2. Finally on the 5th or 6th call HP told me the DVD burner was defective and sent me a new burner that I installed. -- In my opinion, from the beginning they knew the DVD burner was faulty.

After changing out the DVD burner I burned a 15 or 20 minute DVD and it played on the PC and on the TV. Next movies of 1 hour and 20 or 30 minutes were burned to DVD, and it looked like things were working OK. But when the DVDs were played they only included the 1st 1 hour and 3 (three) minutes and the last 17 or 27 minutes were not on the DVDs. Again 4 or 5 more calls to HP and they had me uninstall and install WinDVD, and led me through various changes and edits to the system.

Finally they led me through PC Registry changes and crashed the system, which required Hard Drive Format and Reinstall all Software. After several calls to HP it looked like nothing could be fixed, but a friend loaned me an old version of Roxio software and when installed DVDs in excess of 1 hour and 40 minutes could be written and played on PC and TV.

I bought a newer version of Roxio since it was obvious that WinDvd Creator 2 (full version) that came with my PC was defective. HP or WinDvd would not support WinDvd Creator 2 that came with the PC, and both said it was the other's responsibility. HP wouldn't reimburse me for the Roxio software, but eventually after several contacts they offered to give me a battery or a power supply. I took the battery but don't understand their logic.

I bought Compaq Notebook R3240US on 9-20-04, and it had a 1 year parts and labor warranty. Almost a year later on 9-7-05 I purchased a 2 Year HP Care Pack extended warranty from HP for $239.99 and mailed registration on 9-10-05. In a presale contact by phone and e-mail HP personnel told me the a HP care pack warranty would run from product registration.

On 9-30-06 I called to get help with loading hardware and was advised that my warranty expired 9-20-06 and that it will cost me to get them to help. HP says the 2 year extended warranty that I bought on 9-7-05, actually was for the period 9-20-04 through 9-20-06. HP never failed to say how sorry they were about my problems, and thank me for buying HP products, and apologize because they couldn't be responsible.

In January or February 2006 the notebook screen quit working and after 2 or 3 calls where they had me boot and reboot HP authorized FedEx to pick up and ship to HP service. Their authorization had shipping address errors, and when I called to correct they wanted to me and them to try boot and reboot tests again since they couldn't find that they had authorized the return for repair, but the FedEx driver showed up with the bad address shipping order. The FedEx driver had to leave and come again the next day after HP finally got their act together.

In February of 2005 we purchased an HP Pavilion a840y and HP vf17 monitor. Thrilled with the PC and monitor, we purchased another monitor (a vs17) for our old HP PC. Within 9 months (Nov 2005) the vf17 monitor stopped functioning. After a call to customer service we were informed that we were well within the 12 month warranty and sent a replacement monitor, and told to return the ‘bad' monitor, which we did (after some confusion from your customer service about whether it was to be sent UPS or FedEx). Now, approximately 7 months later, the replacement monitor has ceased functioning as well.

When we called customer service on 16 June, we were informed that the warranty had expired. Confused we asked why the warranty wasn't good for 12 months as we'd been informed when the first monitor ‘died.' We were told that the warranty time is determined from the original purchase date (of the first monitor). After some discussion in which this ‘policy' was questioned and we were told to “just hook up another monitor to ensure it's not your PC,” we asked for an address for executive complaints (or an equivalent department). The customer service rep, Scott, stated that he needed to find that address and asked us to hold.

After 10 minutes, the call was disconnected. Scott later phoned and left messages which stated that HP prefers to mitigate any need to go to that level of complaint and would like to assign us to a case manager. He said we should call again and give a case number, and we would be transferred to a case manager, and that a note to that effect was being put in the file. Needless to say, when we called later in the day, we were NOT transferred to a case manager, and the same explanation was given for our need to purchase a new monitor.

We were also told that the replacement monitor could have been refurbished (!) and therefore wouldn't be covered under a warranty, which was the reason for the original purchase date policy (“We don't know what we're sending you, new or refurbished”). This is very interesting news, that HP will send refurbished products without knowing and without telling the customer. It is also interesting that a product bearing the HP brand and name is unable to function beyond a few months.

Interesting that we have had 2 monitors in 16 months! Interesting that a warranty isn't per product, but per original purchase date (wow, can you imagine if car dealers did that? ‘Sorry, but this car only has, let's see, a 2000 mile warranty left since your other one that ‘died' due to being defective had used up the rest'). Interesting that customer service has no record of the replacement, nor that we were to be transferred to a case manager. And, it is interesting that we had to go online to find the corporate headquarters and complaint information.

Update: we received a call (several) from a case manager, Serge, who gave us a new case number and extension. When we tried to contact him all lines were busy, and we were directed to leave a message. Serge called again, and stated that he had no idea we'd tried to call. So much for customer service! Finally connecting, Serge offered to send us a replacement monitor, refurbished, if we would pay only $125 and return the dead monitor. This is truly laughable: another refurbished monitor if we'd pay again and return what HP will refurbish and resell to some other unsuspecting customer.

Hewlett Packard has very bad tech support. Just 5 weeks of training... was training is this! After I purchased my HP Pavilion zv6170ca and a big chain computer store unopened and thought everything should work fine... but opposite happened. The computer had pop up icons that came up and said there was problems with the computer. I faxed them my original receipt with detail identification on myself. I called within one week on a number of occasions to see if they have received my receipt. The receipt was to show proof of purchase and 3 months of unlimited technical support and one year manufacturing warranty.

I had a number of issues that came up, but one issue itself was saying that they have not received my receipt. They assume the three months starts from the date of the manufacture sends the computer out to the large chains as for when the warranty starts, because they have no date to go by otherwise. They still did not find my faxed sheet so I sent it again... second time. After a number of calls after the second fax, they said they still not receive the fax. They said the fax can go to two different departments.

In addition to this problem, I had asked tech support for help on the software problems and one tech support man said he needed my proof of purchase first, even though the 3 months had not even expired from the date of the manufacturer sent it out to the giant retail companies, which would of saved my anyway for the time being while my receipt was lost in their system somehow!

Another tech support said it is fine you do not need the proof of purchase for them to help me for I am still within the three months of the manufacture warranty anyway. Since I was in warranty from the date of manufacture the tech support told me to reload the driver and Windows application CDs. I reloaded them and still had problems... so I called them back. After spending 3 hours reloading everything on the new computer again, another tech support said I should have done it differently. Here I have one problem after another and one tech says one thing and then another tech says another.

I asked for their supervisor and finally after a number of calls to the tech support line, I got a supervisor but he is a non-tech supervisor! What company hires a supervisor of a particular service that knows technical! He said he found my receipt but that with all this problems I went though with the company's poorly trained tech workers, he was not willing to do anything to make me as a customer happy... including extending my warranty.

HP and Compaq are owned under one company and Toshiba is very bad tech support too for their tech support workers only have 5 weeks training as well. They should be trained much more in depth with supervisors who are well educated in this field otherwise what is the sense of having them, for they cannot help customers who bought their product which is the whole idea of tech support!!!

Have a HP media center PC m1095c the screen went blank stating monitor going to sleep. I called the 1-800 number on the box and spoke to a person from the Middle East I could not understand. First I made many keystrokes then the man had me take apart my computer and unplug and plug wires back together. I thought this was a very bad Idea. I build houses. I guess next call I have I send the homeowner up the ladder to remove the windows (ya right). After this failed to fix my computer the Middle East guy says I need a rep to visit my home and fix the computer. But, I must pay 39.00 for a service call.

I advised them I had just purchased the computer 6 months previous. This did not matter so I gave them my credit card number and made an appointment for two weeks later, I had to be home on a work day i.e. I take day off work to get my computer fixed. The appointment was from 1-5 sometime in there. No show. I call HP award winning world's greatest and best with lots of love and hugs team. I am put on hold and shuffled around then hung up on. I call back and back being transferred and hung up on. No one wants to talk about where and when I will get my computer fixed or what happened to my money.

I chat with them online and in Texas where I get some American from Texas and she hangs up on me cuz she dosent deal with people who buy single units. I am kind of getting the Idea from HP. If ya only spend $1500.00 you really are not worth our HP award-winning team's time. I purchased the computer at Sam's Club. I called Sam for help. He got my money returned and my computer fixed with one call. Wow wish I was done. But the beat goes on. Da da dumb...

I get the computer back. It's December. Yeah what a gift. I bought it in December. Worked six months. Took six months to fix. So I plug it in and it screams like I have never heard a computer scream. It's like 10 baby chickens are being turned inside. I jerk the plug from the wall. I cry. I am broke. I walked away so sad. Next day I decide to open the beast up. Why not I am ole hand by now. By the way upon opening it I found it was put together with no care at all. The bottom inserts were not bayonette and it was floppy and bent, the thumb screws in back were almost out. So the wires inside are wrapped around the internal fan.

I have no Idea unless the mail nymps were inside the computer during deliver this computer left where it was fixed sabotaged to fail. The wires are so thin. The fan would have chewed them in a New York minute. One more thing that I thought was strange was the computer was sent to me from the award winning repair center of HP with two disks inside the drive's DVD writer and ROM. I wonder how much wear and tear this did to my writer. Readers there are fingerprint on the back of the cd maybe I should run the prints see who fixed me up. Damage Resulting.

I spent 6 hours with HP last night/morn. Almost one with the online chat to fix a software installation issue. This guy asks me the same questions not once but twice, I then knew he wasn't an expert and I ended the online chat. Then I called the 1-800 for support. Wow, support like you will NEVER want again in life. I was trying to get the Photosmart Premium (All in one and 1 week old) to print to the CD/DVD everything else works but this. Tech gains control of my computer (because I trusted that he was an expert) goes in changes some codes, has me to reboot and install the new windows 7 software (at least 3 times).

After one and one half hours of waiting for it to install, I tell the "expert" that this isn't normal. He tells me that my computer may be having problems. PLEASE! Yeah, probably right after he's screwed it up. Didn't have any computer issues prior to contacting him. After another one and half hours of going through rigorous functions he informs me my computer has issues. By this time I am bouncing off the walls, he transfers me over to the computer experts. I tell them that I had no issues with my computer (2007/hp spent $1900.00- custom built) but this guy tells me that I needed to register my core pack and transfers me to a unit that is what... closed.

Now it's 2 in the morning and I had to be in my office at 6 A.M. This morning I get up and figuured out what they couldn't. I called HP to get an address to send a written complaint and was told by the supervisor ** that they didn't accept complaints and I couldn't mail one in. Keeping my cool, because now I am on in the workplace, I asked if there was an email I could send my complaint to and was told no. At this point I knew I was dealing with the highest level of incompent individuals.

This is what happens when companies outsource services, the level of HP Tech support service is in the sewer. I have placed my frustration on FB and twitter. Now I am contemplating cancelling the new HP ($1300.00 dollar) computer that I have on order right now. I guess customer service isn't valued anyomore.