Target Baby Registry Consumer Reviews - Page 3

ALLENTOWN, PENNSYLVANIA -- I bought a car seat for the price of 110 dollars. I misplaced the receipt and the car seat was only a month old. My new born weighs only 10 pounds and doesn't fit in the car seat with a winter coat. I tried to exchange it for another car seat that can fit a new born but they refused to help me. I believe that a company as huge as target would have a better policy with their customers. I only want a car seat that is usable after spending so much money. Target should be responsible for the merchandise they sell. As for me and my family we will never shop at target again.

PENNSYLVANIA -- My daughter in law registered at Target so she could get the specific items she wants. One person bought the swing and ordered it online and it appeared on her registry. I went to the store and bought five items from her registry and guess what; they ALL appeared as swings. I took my receipt back to the store at their request and they credited me for everything, scanned them again to get the items on the registry.

I got home and checked it and there are still six swings and none of the items that I purchased. A guest emailed me and said she bought something from the registry and hers would not scan either. Now I know she has at least one duplicate because they bought one of the items that I had already purchased. What a waste of time!!!

I registered with Target before the birth of my 2nd child. Two months after the "event date" I still had not received my 10% discount coupon to purchase the remaining items from my registry. I contacted Target who stated "We've sent it!" I reiterated that I still had not received it 2 months later. After much argument they finally agreed to put another one in the mail. Approx. 3 weeks later I received a coupon in the mail, with an expiration date of Jan. 11th, 2009. When I went to the store right before Christmas, I was unable to pull up my registry in the store (I had pulled it up online at home that morning before going to the store and updated it).

The manager contacted Target' Customer Service by phone and allowed me to speak with the representative who was obviously not American. I could hardly understand him! He told me "I'm sorry ma'am but your registry has expired and you will not be able to use your 10% discount. I told him that my coupon said that it didn't expire until Jan. 11th. He continued to state that I couldn't use it since my registry expired.

When I asked to speak with his supervisor, he was very rude and told me that he didn't know why I wanted to speak with his supervisor because he had already consulted with him and there was NOTHING that could be done! I was absolutely infuriated by this response. What happened to CUSTOMER SERVICE?! Anyway, all I was asking for was a tiny little 10% discount. With today's economy it looks like they would want my business, but apparently not! I took my business to Toy R Us instead!!

STAFFORD, VIRGINIA -- Last year I purchased 300.00 worth of baby shower gifts for my niece. She registered for items she needed and I purchased items from this list. I gave her mother the receipt at the baby shower just in case the items were duplicated. Sure enough there were many items duplicated. She then tried to return the items with receipt in hand. They refused and she even spoke with a manager who told her that she could exchange 2 items and that the information would be added to a database and that customers were only allowed 2 each year. They argued and then asked if they could exchange the items. The manager gave them the same explanation for the returns.

My family and friends all shop at target but since have all boycotted shopping there. After reading and posting at different online sites it appears that the manager (Stafford Market Place Target, Stafford, Virginia) is either misinformed, does not care about the policy or enforcing yet another unwritten policy of Target. Hopefully, eventually this will force them out of business. It will only take time for all consumers to feel that they are being ripped off.

LAKE JACKSON, TEXAS -- My daughter is 3 weeks from her delivery date. She has had 4 showers so as a result has received many duplicates. Target's return policy is the worse I have ever seen or heard of. It took 6 members of the family to return duplicate items because of their $20 limit. Also Target would not take back an item that was $44.95 because it was over $20. What a joke of a company. As a result EVERYONE that I come in contact with is informed of how HORRIBLE Target treats their paying customers. I will never shop at Target again.

VANCOUVER, WASHINGTON -- Recently my brother & his wife had a baby shower. They had registered at Target because there were people coming from varied locations and they thought it'd be an easy store for everyone to get to. It turned out their baby registry failed miserably. Nothing bought came off the registry, and they received multiples of everything (including 5 baby monitors). When they took everything to Target (Many items didn't have receipts since it was a gift & ppl assumed no gifts would be repeated because of the registry so they didn't bother with receipts) the manager explained that they couldn't exchange anything even though it was Target's fault.

My brother even bought & returned an item to prove the registry wasn't working. The manager said that the corporate bigwigs didn't even allow managers to have an override to fix it. He said my brother was completely in the right and deserved to be compensated, but there was nothing he could do besides encourage him to complain to corporate Target.

Believe me - I'll be complaining... and encouraging a mass boycott of Target to all my friends (so far over 100 people agreed to do so) and family until they remember what customer service is! This makes me extremely sad because I used to go to Target almost every weekend. :( Not anymore!

MISSION VIEJO, CALIFORNIA -- We registered with Target (among others) for our baby shower. We ended up with two (duplicate) items when we only needed one. Unfortunately, the two people who gave us the same item did not give us a gift receipt. When we went to Target with one of the items with a copy of our registry, the Manager told us that there was no way we could get a refund without the receipt because it was valued over $20. I tried calling customer service and they stated that the executive management of Target had mandated "no refunds/store credit over $20 without receipt". The value of the gift was $70.

We know for a fact that Babies-R-Us and Macy's will give store credit so long as the item is on the registry. Now I must go to one of my good friends and ask her to come with me (with her receipt and credit card) to Target to help return the item. Thanks to Target, I have to feel like I'm being ungrateful to my dear friend!

Do Not Use the Target Baby Registry!!! Target Baby Registry can ruin your baby shower and your friendships,
and most importantly upset the expecting mom! Target has lost my business and all my family and friends who are having babies.

PEMBROKE PINES, FLORIDA -- I am not sure if the bigwigs at Target read posts, but the store's return policy, particularly for registries needs reconsidering. After spending nearly $500.00 in Target in the past month preparing for the birth of our first child, Target kicked me in the face by not returning a duplicate gift registry item. Although the service rep., who was also busy speaking with her co-workers, acknowledged the item was on the registry and had been purchased at Target, I could not get a store credit. Not a refund, but a store credit.

This has to be the DUMBEST policy. The store spent time wooing me to use its registry but I can't return a duplicate item purchased (and acknowledged) at your store because a guest forgot to attach a gift receipt. Well, I hope the $20 return policy is worth 3 loyal customers and account holders. They are too many stores in the registry business to have a major retailer closed its mind on honoring purchases made at its store. And Target wonders why its quarterly sales have consistently fallen!!!

MONTGOMERY, ALABAMA -- Against all the bad publicity I read about Target and returning gifts etc. I decided to go ahead and register my baby there. Well now I fully understand what all the customers were talking about. I received a baby gift (due date Dec 7th) that was not on my registry and Target would not let me return or exchange the item for ANYTHING because it was over $20.00. What kind of crap is that?

I returned an item a few weeks ago and the customer service rep. informed me that I was allowed 2 returns a year without a receipt. I then asked her, I'm registered here you know I'm about to have a baby what do I do if I get multiple gifts or need to exchange and don't have a receipt etc? She said "I was OUT OF LUCK". On the day I returned this item even the manager at this store agreed there policy was crazy and that Target was cheap. Well at least we know how the employees etc. feel now. I suggest to anyone to not buy a thing from Target until they get a new return policy better suited toward the customers!

HILLSBORO, OREGON -- My wife and I both have divorced parents so we had 4 different baby showers for which we received multiple items that were the same. All still in the package untouched, we wanted to bring the items in to exchange for formula and were denied. This upset me so much that I refuse to ever shop there again... They would not let me exchange little things like baby blankets for formula... Am outraged and will never go back to Target again.