Verizon Consumer Reviews - Page 13

PRINCETON, ILLINOIS -- What is happening to this world?? Customer service is history, it's ALL only about the MONEY!! These companies don't care about the customer. They know you can't go to another company. This is pathetic!! I live in an 80+ yr old house that actually had a dial telephone when I moved in some 5+ yrs ago. The owner of the house has paid Verizon for "inside wire maintenance" for MANY YEARS and never had service call. To put in a newer telephone I had to redo some of the wiring.

I am having a difficult time with a decent internet connection and we get noise in our line so I recently called Verizon for service and requested all new wiring be put in since there has never been maintenance on this house phone wiring plus to maybe have another jack installed since I have to run a 59' cord to hook up my computer since this also takes away from the signal. About 10 minutes before the repairman was scheduled to come (I've waited ALL day since they can't give you a time) I get a phone call from the repairman and said that "he can't do this sort of work that it would be a different kind of work order and that it would cost me".

Excuse me but what is this "Inside wiring maintenance" we pay for??? Oh let me guess, someone forgot to tell us to read the fine print and we're merely GIVING Verizon $3.85 a month for NOTHING!!! I know this has been paid for at least 25 years, again with NO service calls, so we have paid Verizon approximately over $1,100.00 for NOTHING!!! Wow, GREAT CUSTOMER CARE!!!

And "they never stop working for you". It should be, "They Never Stop Gouging You"!!! And I won't even discuss that because we live in the country, Verizon refuses to upgrade our phone lines so we can have DSL like normal human beings!!! Will somebody please bring in some new phone companies so we have a choice??? Companies that truly CARE about their customers!!

HOUSTON, TEXAS -- I called the local office to pay our phone bill of 28.75. The reason I was calling and not mailing or paying online, is we had a cramming charge on it. After 42 minutes with hold and passing to supervisor to supervisor with the third party company that placed the charged on our bill for another third party company, they finally agreed to credit us the 7.55, but it would take 1 or 2 billing cycles to show up.

I called Verizon to talk with a CUSTOMER SERVICE REP to pay our bill (not due yet for 2 weeks) to make sure the credit issue would be documented and payment disbursements would be handled correctly so we wouldn't get a hit on our credit report for being late pay on the 7.55 cramming charge. Here is what happened:

22 minutes on hold on one phone number, never spoke with anyone. 12 minutes on hold with another number, never spoke with anyone. 17 minutes on hold after calling the repair dept and be transferred to any department, never speaking with anyone again. 51 minutes of hold time at this point!

Called the 0 operator, explained the situation, very rude. What do you want me to do about it? Called 1411, I asked for the phone number for the President of Verizon. What city and State? Your company's president in whatever city and state that may be. Got transferred, What city and state? The customer must provide the city and state. I replied, "The nearest corp. office to Houston." Got hung up on.

Called the 0 operator again. Went through the whole thing, she was very rude and instructed me to buy a speaker phone and stay on hold. Called 1411, finally got through to supervisor, went thru the whole thing again and tried to get the president of Verizon phone number to file a complaint, got hung up on again.

Called 1411 back, finally got transferred to a go-between for consumer complaints. She was good and did handle the problem. Total time was 72 minutes and plenty of frustration of dealing with Verizon. We are moving soon, Verizon WILL NOT be our next wire or wireless carrier.

What a horror these people are. HORROR! Never again will I ever have anything to do with this company. I never thought I would be one of those fire breathing complainers but after my dealings with this company, I am one now!!! I called to cancel my phone and internet service on April 29th, because that I was moving out of state the following month. The disconnect was arranged for May 23. On June 6th I receive a bill for a month of service - for the period AFTER I had the service disconnected. I had the unsavory and futile experience of calling the billing department, as indicated on the phone bill. I was transferred to FOUR different people! Having to start at square one each time!!

Hello, what is the problem here? Except gross incompetence! I finally spoke with a Mr. ** who appeared to have somewhat of a clue. He indicated that I missed the billing cycle by one day and to ignore the bill. That I would receive a final bill the following billing cycle. Right. In actuality I am being repeatedly billed for the SAME erroneous period! Get your act together Verizon! Because you seriously SUCK!

To add insult to injury, I also had an equally bad experience terminating my Verizon Wireless service. As I was cancelling during the penality period but it was for a covered reason, moving out of coverage area, I was told to submit a copy of my lease to Houston to have the $175 penalty fee waived. It took THREE submissions for them to FINALLY remove the charge! It was an obnoxious attempt to try to make me grow tired of dealing with this hassle so that they could bill me for this $175. Guess again. Meanwhile, in my one year history, I never paid one bill late. I persevered and after 3 months, FINALLY was credited this amount.

Never have I had such horrible experiences with telecommunication companies. Steer clear of Verizon. They will sweet talk you in the beginning but their billing practices and customer service are a total DIService! As well as a slap in the face to conscientious, timely paying customers. BUYER BEWARE!

NEW YORK, NEW YORK -- I have used the phone number ** for the past 15 years. This phone became major contact number. It is important to me and I always pay my phone bill on time. On March 14, 2005, I realized the telephone number ** went out of order. When it was called, there is an answer machine message: “The number you have reached is not in service at this time. No further information is available.”

The very next day I made a request to have my phone to be fixed. I made 5 calls, spoke with several of your customer representatives and repeatedly told them our problem over and over. One day a Verizon technician came to my place. He asked me whether I paid our phone bill. He checked certain things and told me that it would be fixed by next day morning from Verizon Office.

Many days had passed, nothing happened. I started to call your customer service department again. This time the reactions of your customer representatives were such careless and impolite after they heard my problem. When I asked them whether I could speak to a manager, Ms. ** even started to argue with me. I told her if she talked to the customer with this inappropriate attitude I would write a complaint letter to Verizon company president. Her answer was “Fine!” What she meant was “Go ahead! I don't care!”

Then, she told me that the technician who came to our place was an installer. He did not know how to fix the problem and she promised to send a repair technician within 24-28 hours to fix my phone. No long ago, we used our cell phone to call the number to check. It was still the same. Almost one month has passed no technician had ever shown up to my place, nor follow-up information from your customer representative has been heard whatsoever.

My phone problem still remains as it was. You can dial the number to hear it yourself. It is a pity that things turn out like this - I have to bring it to your attention. I expect you can resolve this matter seriously. Or, I will speak with my lawyer.

DOVER, OHIO -- For once I wish Verizon Wireless would say what they mean, and mean what they say. I purchased America's Choice calling plan, because even though my calls were all in state, they would incur toll charges with a regular phone. I had to get a 2 year contract to do so. Fine, no problem. It's worth it to save toll charges. Well my plan was 3 times more expensive than a regular phone. Every month it was a different story. I found out, because I live on the border of a tower, I was actually using two different towers, one was Verizon's, the other was Alltel. That caused Verizon to charge me roaming charges.

So if I went from my living room to my kitchen, I might roam. If I went my kitchen to my bathroom, I might roam. Roaming was not included. Roaming meant I could incur extra $200-$300 month depending on where I walked with my cell phone in my own house. Huh? No matter how much I cried, no matter how much I tried to reason with Verizon, it ended up with me staying put in one spot in my house where I wouldn't roam away from their tower. I couldn't get out of the contract, I couldn't do anything. One month I got a bill for $478.00. That did it. I'm paying it off and I want nothing to do with Verizon. I finally moved to an area where I don't have to worry about roaming.

SARASOTA, FLORIDA -- I moved from Santa Fe NM to Sarasota FL. In advance of my move and before I re-upped my contract, I asked if I could transfer my account. The response was "no problem, no charge". I HAD great reception in NM other than the expected dead zones in remote areas and the mountains. I expected I would receive comparable service when moving to a metropolitan area. Boy was I fooled. Unfortunately, when I changed my service to Sarasota I realized that I was in an area of several blocks that was "problematic" as stated by a Verizon technician. He tried to tweak my phone to pick up service from other towers, but to no avail. Verizon's response was, "we're sorry but too bad."

They don't guarantee service in any specific area within their network - even if you have moved. If I knew what I knew now I would have never re-upped my contract before I moved. I guess I was stupid to believe that going from a remote area to a metropolitan area that I would at least get equal service. I will probably pay their $175 disconnect fee because my main use of my phone was in my home. As it stands now, EVERY call I make within or around my homes gets dropped.

The FCC needs to require that, in the least, cell phone providers put pertinent parts of their contracts in bold print or on a list that you sign off on. And when you move, there should be a period of time when you can cancel your contract just like when you start your contract.

Now that I have read all the small print, basically, they have no responsibility to provide you service in any given area, no responsibility for a customer receiving bad or misleading information from their representatives, and little responsibility to credit you for dropped calls. Incidentally, while talking to Verizon customer service the call was dropped two times. Of course the rep called me back and said he was sorry but unfortunately there was nothing he could do.

TUCSON, ARIZONA -- I came to the store to have Verizon end the service with the android phone and begin the same phone number and service with the iPhone 4 I had purchased used. I specifically asked if they could transfer the contacts from the android to the iPhone, which they have done for in the past with absolutely no problem. The service agent who greeted me and proceeded to "help" me said I would need to purchase iCloud for an added $2.99 a month in order to have the contacts saved and transferred.

I told him I understood the concept of having a backup for the contacts and that since it was connected to Gmail as well as my own capability to download information on my phone to my MacBook Air laptop I did not want to add even $2.99 to my phone for an application I do not need. His attitude was one of exasperation as he sighed and rolled his eyes with a further explanation why this app was necessary and included saving my pictures should anything happen.

When I was firm about just wanting the phone turned over with contacts to the iPhone, he said I would need to wait for the next available salesperson and immediately I was handed over to a woman who had been standing there the whole time listening to everything and whose attitude was of disinterest of my questions about the contacts being saved.

She was not rude but she was in no way friendly and again tried to sell the iCloud app to me. She proceeded to lead me through the process of typing in the original phone number, soc. sec. identification and then when it came time to see the contacts on the phone, she said to have a technician at the University of Arizona where I work help me to do this. I was amazed! This is the worst customer service I have experienced in years.

I just want to conclude by saying that I went home, YouTubed how to transfer contacts, downloaded a FREE app called Bump and by bumping the android into the iPhone I was able to immediately transfer all my contacts to the iPhone. Verizon might want to find out who was working on Saturday November 16th, 2013 at store #349567 in Tucson AZ on cross streets of Speedway and Campbell at 2pm and have an educational meeting about the effects of poor customer service for Verizon and Apple.

Our family plan is pricey and better service and options are coming out all the time. This whole experience has me looking at my other laptop and phone service options for the upcoming year since my contract ends with Verizon soon.

LAFAYETTE, LOUISIANA -- I bought a hotspot several months ago to use for internet on my laptop and was assured by the salesperson that when I would run out of megabytes that a screen would automatically pop up and give me the opportunity to charge up my account with credit from my credit card.

Well last month I ran out of bytes and the screen pops up. First it asked for user ID, phone number or e-mail. Next the password. I entered my phone number and it said to enter something else. So I entered my e-mail, then it said to use another option. By now I have only one option to use my ID and then it locked me completely out. To make a long story short, I had to drive 30 miles to get to a service representative to get me back on the internet.

Well I used the service for 3 weeks and I ran out of megabytes and had to charge up account again. The same screen came up and finally got to sign in this time. They give you 2 passwords and 3 ID's... so it is a rubik's cube just to sign in. The page then says that I have no credit card showing in my account. I was fuming mad. I had given them my credit card when I originally bought the unit. Now again I am going through their obstacle course trying to add credit to my account. Again I got nowhere and clicking on every button the page.

They never even give you an option to add a credit card if you want to do that. I could have just re-entered my credit card info but they don't give the option. Such a low life, low mentality, ignorant, uneducated, inconsiderate group of people that seem like they got an education at Ghetto University on 00000000000 Nobrain Trail, Dumbcluck Craphouse. So I had to get in my vehicle and go get some assistance. So I talked to one of their no brain assistants who told me that my credit card info was on their system. But he tries to tell me that I must have been doing something wrong. How could I be doing something wrong when it said that I had no credit card in my account.

So If you want a lot of headaches, I strongly recommend for you to sign up with Verizon Wireless. Their website was constructed by expert ADS (Acquired Deficiency Syndrome) patients or so it seems. You talk about a group of YO Yo's... Big time incompetents.

VIRGINIA -- I called to get a better price on my Verizon Fios phone, internet, and TV since they have all these great deals for new customers. They offered me nothing so I cut my landline phone service to save money. That whole process took a long time, much of it on hold. Later I received a bill for my "old" account (TV, internet, phone) and a few days later a bill for the new service (minus the phone). The first bill said in capital letters "attention do not pay this bill" on the bill but at the bottom it said the amount due. On the bill for the "new" account, Verizon had changed my name to my maiden name as opposed to my married name.

I called to confirm whether I should pay the first bill or not and to clear up the name issue - went through several customer service reps. including one extremely rude guy who asked me why I changed my name on the account (I didn't - they did) and told me finally that he would change it back. Customer service representative (lady) told me to ignore the first bill and just pay the new bill but also told me to check with billing department (she connected me only for me to get a message that billing was closed).

I called back later because I was unsatisfied with the first call and not sure about the bill or name change. Second lady told me to pay both bills - gave me some convoluted explanation for the bill amounts and discrepancies in billing periods and also said that name change was not done on the system. Called billing the next morning. Billing explained that the phone had been billed separately from the TV/internet and there were different billing cycles on one bill because my account went back more than 2 or 3 years; thus, the inconsistency in billing dates, etc.

Billing said that lots of people complain about this. Hello?? Billing also said name change was not done and I should just leave as is. Very frustrated with the long waits for customer service and getting shuffled from person to person with no real answers. Billing also told me that most of the customer service reps. don't understand the billing process at Verizon, lovely.

Decided later to drop Verizon TV services and just stick with upgraded internet. Getting that accomplished was another customer service nightmare. Hoping to find another internet provider in two years when my contract runs and also planning not to renew my wireless contract with Verizon. The less I have to do with them, the better for my health.

WILLIAMSON, WEST VIRGINIA -- When I was getting service with Verizon Wireless (over the phone), I clearly asked him if the plan I was going with was Roll Over Minutes. He clearly told me yes. So I went with the plan knowing I was going on vacation to my son's in August so I would have enough minutes for the week I was gone.

Now today, due to having a problem with my cell phone, I had to call Verizon and get another phone set up, which I already had. I did not purchase the phone from Verizon, it was given to me. So while on the phone with the Verizon representative, I asked how many minutes I had on my phone. I was told that on the 25th of this month I would have 450 minutes. When I questioned where my other minutes were, I was told that I didn't have them because I didn't use all of them, I had used 19 minutes.

I had not planned on using all those minutes that I paid for, I wanted the minutes to build up. So I have paid 145.00 dollars for 19 minutes. Verizon says they can't refund my money to me, that it isn't their fault I didn't use them. But as I said, I didn't intend to use them until I went on vacation... Now, if a representative lies to you and tells you your minutes will roll over and you don't know any better, and you trust what they tell you, then I feel Verizon owes me a refund back for the money I paid to them and got no use out of it. I was on the phone for an hour with Verizon today and nothing got resolved.

So I plan to talk to an attorney about all of this because I am a 62-yr. old widow, and on a set income and I can't afford to pay for something I don't get any use out of it, and I also am going to make printouts of other complaints online that I have read and take to my attorney with me. And oh, by the way, I have a witness that heard the man from Verizon tell me I would have roll over minutes...I had my home phone on speaker as we were getting my service set up. So BEWARE of VERIZON, they will lie to you and cheat you out of your MONEY. Thank you very much...