Verizon Consumer Reviews - Page 14

First it is way too expensive. Like by about $50 monthly. For my honest opinion of the internet, is it is full of lies. But only because it is. Now, why would anyone want to find out the truth on a thing that tells you lies? So, best you can do is choke on it. But Verizon believes the Jetpack brings a customer to a gold mine. Well, never do I get 4g, or even 3g, or even 2g speeds. For 2g would be a lot more information transferred than what they really do transfer. Just the fact that it never happens is enough to know, they do rip off you people.

In reality, the 4g is all falsehood of what they have told you. What happens, is like the hologram that hit the trade centers, and because the dam laser burnt up the side of building number 7 by a mistake, they had to take that one down too. OR ELSE. Or, the public would of found out that a laser weapon had been used to destroy the trade centers. By analysing the side of the building #7.

Well, Verizon is like that. They issue a timer on the 4g on the Jetpack, that actually slows it down to 3g and drops of the signal strength on the meter. Yes, it's a automatic thing that takes place on their system. So never believe me, do you get 4g at all. On purpose. Most of the time it is only 2g, according to reality. That is the truth of the Jetpack. Yes, it's programmed. And never fails. The only way I have found a way around it, was to turn off the unit for at least 30 min, and then turn it back on. But even that, would only work for about another 10 min, and then it reverts back down to the slower speed. The programming is set up on a timer and usage switch.

So yes, they give you nothing of the sort of what they had ever proclaimed to you about what they do give you. AND, they charge you 60 whopping dollars for a lousy 3gb of information on a thing that is full of lies. If you ask me America, you did get up on the wrong side of the bed, especially, when you keep paying them for this device. The funny thing is this. If you confront them and tell them you want a refund, they will not do it. By the way, I know this, because, I also have a Verizon phone, not just a Jetpack. The phone, has the signal, when the Jetpack, does not. Go figure. They are evil.

HAZLETON, PENNSYLVANIA -- I am a Verizon customer who has had home phone service with the company for two years now. Recently in the last 4 days, I have added high speed internet to the account. The package arrived on time for my scheduled set update which was Friday 5/11/12. The service was promised by Verizon to be up and running no later than 6:00pm that evening. Around 12:00PM, I tried to place a phone call but there was no dial tone. At that time, I thought this was strange but maybe due to the new internet feature being added. Around 3:00pm that same day, my wife's grandmother called her cell phone telling her that my phone was not working.

What me and my wife was not aware of was that a gentlemen was answering on what was supposed to be our phone line that we had for the last two years. I called Verizon and got a nice representative. She could not believe something like this happened. She had told me she heard of wires being crossed but nothing like this. Just to confirm, she too called the number and reached a gentlemen which she explained what was going on to. The representative told me she was concerned because this was now a privacy issue and she needed to reach out to the techs that could repair this.

After putting me on hold for sometime, she said the techs would not reply to her chat that she was sending out and that I waited too long so she would transfer me to a manager that could get this fixed right away. Well, after waiting for 30 minutes, the manager picked up and told me the techs would be out to fix the problem on Tuesday. I told her that is a unacceptable time frame of 5 days to have to wait for the repair. I also told her for privacy reasons, the gentlemen that has my number should be shut off. The rep's reply was "we cannot do that sir".

Lastly before the call ended, I told the representative that I am not paying the bill for this time frame that the gentlemen has my number. Her reply was "Sir, that is not how this works. It's not something we can control when the wires cross". She then told me "You will have to pay the bill or call the public utility commission and file a complaint." So I am writing this today because the way Verizon treated me was not like a human, more like a dog!!! Service like this in general should not be acceptable.

AMES, IOWA -- My contract was up, and it was time to choose a new phone. The salesman made many claims about transferring data from my old phone to a new one. I told him if my information wouldn't transfer, I would stay with my old phone. The stored information was very important to me. The short part of this story - About 1/3 of my contacts transferred, but not my "Favorites," or business contacts. Nothing else transferred. No pictures, no games. I promised the young man I would return the next day if there were issues.

I called the store after I got home, and reported the problem. I spoke to the manager, explaining that the salesman did not truthfully inform me about the transfer process, and that the phone did not live up to my expectations based on the salesman's claims. I told him it was my intention to return it. The manager told me I would be charged $35 for a "re-shelving" fee. I disagreed. As promised, I returned to the store after work the next day. The salesman assigned to me was very understanding, but the manager, when asked, refused to waive the re-shelving fee.

I have been a Verizon customer for 25 years. I've never had a problem before. This is a problem, and the guy decides to get into a staring contest with me like a child. He wouldn't respond except to say he would not waive the fee. I told him I'd call the company - He didn't care. I told him he would lose me as a customer - He didn't care. I did call customer support. They listened to me, and asked me to hold while the manager was contacted.

Customer service assured me this was most unusual, and the agent was certain he could get the manager to reverse his position. He could not. In the end the customer service representative refunded the charge. Cheers to him and my second salesman. Geers to the store manager. He should find a job that does not require customer service. He obviously shows little talent in that area. A hostile over the counter staring contest... Honestly?? It wasn't 2 men in a bar. No way to treat a woman!

MEMPHIS, TENNESSEE -- My father is a 78-year old man who is being harassed by Verizon for 3 year old fraudulent accounts. Verizon is guilty of malicious indifference. Three years ago I had debit card information stolen while I was out of town on a business trip. This information was used to open 15 fraudulent Verizon Internet accounts all to a Tennessee address. Verizon did not, and does not offer internet service anywhere in the state of Tennessee.

Three of these account numbers are: **. I immediately noticed a series of $1 Verizon verification charges when I checked my bank account online, which I do every day to verify charges. I immediately called Verizon to inform them of fraudulent activity, but was told they could do nothing about it without account numbers - the billing account was apparently useless to them. At the time I was living in an apartment, planning to buy a house, and had my parents' address as home of record.

Three months later, a stack of overdue account notices to the tune of about $1500 started showing up at their house. And so began many many phone calls to Verizon to clear this up, and speaking to dozens and dozens of Verizon drones, constantly being transferred from one hapless moron to the next. Eventually they stopped calling.

Today I learn that they have been harassing my 78-year old father who has a heart condition. I now have a stack of letters about these fraudulent accounts addressed to him, and he has spoken to dozens and dozens of Verizon minions over the course of many many phone calls. The difference is that somehow they got HIS SSN and have charged the accounts to him. They are constantly harassing him.

The problem with speaking to "Customer Service Reps" is that none of them can pull up accounts in Tennessee because Verizon does not offer internet in Tennessee. It would be intuitively obvious to most casual observer that 15 accounts created in one day with account numbers in consecutive numerical order in many cases in a state that service is not offered that something is going on. Not so with Verizon. They would rather harass a 78-year old man than deal with the problem. Would you really want to do business with an organization like that?

BUFFALO, NEW YORK -- I was on automatic internet bill paying with my credit card then one day got a bill in the mail for over $100 which basically told me to pay up or get your service cut off. After numerous phone calls and many minutes on hold I finally got to talk with someone. I was told that I had been on the credit card payment for a long time so it must have "expired". It would have been nice if they had told me that. I made a one time credit card payment for the full amount and asked for all bills to be mailed.

The following month I received a bill with a late charge and once again after many phone calls and many minutes on the phone I was told that in fact I had not paid the full amount and would need to pay the monthly bill and the late fee. They then tried to sell me one of their bundle packages and I said I was very disappointed with the service and why would I want more. I asked for a supervisor to call me and was told I would get a return call within four hours. Guess what... I was NEVER contacted.

I don't have time to mess around with this so I paid the bill with a check via the mail. Now this is the kicker, I NEVER received a bill for this month. I called on the 14th told them I had not received a bill and they said they had sent one out and my bill was due on the 21st. How can I pay a bill when I don't have one. They then wanted me to switch to paper billing with automatic credit card payment. YOU HAVE GOT TO BE KIDDING ME. That's what got me into this mess.

I asked for a paper bill to be sent in the mail. I was told a bill would go out that same day and "an extension" would be granted so the bill would be due on the 28th. It is now the 18th and I still do not have a bill. As soon as I can I am dropping Verizon.

I recently wrote a complaint both on this site http://www.my3cents.com/showReview.cgi?id=110066#c866607 and on Verizon's community forum, after spending an hour navigating through the registration process. Since traditional Verizon Repair Service has completely let me down and appears to be a dead end (and phone line), I had hopes that the social media specialists who hang out on the Verizon community forum (evidenced by their avatars and self-identification) would grease the skids.

Sadly, after three days, this shows no signs of success. Turns out, the community forum is designed to force a registrant, if they have Verizon service, to log in using a special user name. There is nothing to warn you of this, and if you attempt to create a user id as a "Community Forum Only" user, the process errors out and makes you believe your new username/password combo is invalid. There is also a "Sign in using Facebook" link that results in an error message. There are *five* different ways of logging in, but unbeknownst to me only one could ultimately work. After figuring this out, and spending a half hour figuring out what my special user name is...

I posted a complaint. A SMS wrote me a private message, which requires extra steps to retrieve. He told me to go to a link and fill out a form to file a complaint (!!!), and tell him once I had. So I did that. Mind you that my special user name is linked to my home phone number... I sent him the progress message, and a day later I get a reply of "Sorry, our form retrieval system is down and there is no ETA for it to be back up. You can wait, or proceed by supplying your information here." WTF? I supplied all the information in both places already.

In the meantime, I received two separate recorded telephone calls from Verizon, telling me that my username had changed. How important that is, compared to a live person calling me to pick up the pieces of my complaint? Thus far, Verizon's social media support is as poor as its repair service. The Bell System figured out how to make a system with high reliability and low noise back in the 1920's, and here I am with a landline that for 3 months appears to be a prototype from the 1890's. Utterly amazing!

DUBLIN, GEORGIA -- I upgraded and renewed the contract on my Verizon Wireless card from 3G to 4G. I did so with the intention of increasing the speed of my internet service as the 3G was dreadfully slow. I was told by the sales person that the 4G was 10 times faster than the 3G. As a result of the salesman's recommendation, I renewed the contract for 2 years with the assumption that our internet service was going to be so much faster. I later found out that our location (Dublin, Ga.) did not have 4G service and the new card only picked up 3G service.

Making a long story short, I changed to another internet provider that was really faster. I then contacted Verizon and stopped the 3/4G service. I was charged a $130.00 deactivation fee, which I feel is not warranted. I only upgraded and renewed our contract because the sales person said our new service was going to be 10 times faster. I got no change in the service (the new card was not faster at all) and I did not get what I agreed to and paid for. I am not asking for a refund of past payments, all I want is the deactivation fee waived.

I was told that I was active with the 4G service and that is why it cannot be waived. I was only active with the 4G service because I had nothing else to use. I went to the Dublin office to deactivate the service, which they did, but the Dublin office said they did not have the authority to waive the deactivation fee. They said I had to call *611 (customer service) and they could waive the fee. When I got to customer service (611) they told me that they could not waive the fee only the store could... HELP ME PLEASE. I am sure the home office does not want to treat their customers like this.

In short I did not break our contract, I feel Verizon broke the contract because I did not get what was promised. Right now because of all the run around I have been getting from the company I feel that the customer is not what is most important to the company. I have a legitimate complaint. I am not asking for a refund, I am only asking for a waiver of the deactivation fee. If you don't waive it, at least call me and tell me why you feel this fee is reasonable and justified. I am waiting for your response...

PHILADELPHIA, PENNSYLVANIA -- I had a bill that was due and was locked out of my online username and password. I've tried their online support to unlock it several times with no success. I finally gave in and decided to call in my payment. When I did that, I was told there was going to be an additional 3.50 fee for paying by phone. I changed my mind and tried to call technical support instead to unlock my username and password.

The guy who picked up just brushed me off and told me that I had to pay by phone and get charged the 3.50 anyway. By this time, I'm frustrated enough where 3.50 isn't worth the battle. So I said fine, but I still need my username unlocked. He refused saying that I had to pay the bill first. I do, with all intentions of getting back to his supervisors on how he couldn't just help me out. But, after my transaction, I was disconnected. I redialed and once again, I was disconnected. This happened one more time before I was able to get through to someone long enough for me to state my request. This time, again, I was brushed off and given another number to call.

The girl on the line was not only short with me, but really didn't hear what I was asking her. So I asked her for the complaint department as well. She told me the direct line to technical support was also the number to call for complaints. I knew it wasn't, but had no proof to argue with. So, I dutifully went on and called the direct line to technical support, turns out that their server was down. But, how hard was that to tell me? And after all this time, my complaint has not been filed, and my username and password has not been unlocked. So, that means, I'll have to call them again next month.

SAN DIEGO, CALIFORNIA -- Apparently when you ask for insurance it only goes on one phone line so make sure you ask for all phones to have insurance. I went in with my mom. She dropped her phone in water. Thought I had insurance apparently not! So the guy said "well I can give you a new phone and charge you a one time fee" of blah blah. So fine did it. Got bill month later being charged for another phone line when I don't have another phone.

Went into another store to see what's up with charges. He told me I will be charged every month until contract ended for a new phone line. I said "why would I be charged if I don't have 4 phones? I have 3 phones and being charged 4 lines!" He said "well I guess the guy tried to work the system and get you a new phone." My question to him is why am I getting charged when he never told me about the charges it was a one time price originally? The guy ended up telling me "well you can suspend it so you don't have to pay the cancellation fee." I said "OK how do I do that?" He said "well call his number and you have to do it every 3 months." Fine! Whatever I'll do it.

Next bill comes in being charged still. So I call customer service. Lady tells me "oh I'm so sorry. I don't know why either of the reps did that. I will take care of it and reimburse your money on your next bill." Sorry this sorry that thank you for your business blah blah. Next month goes by guess what! Just got charged 120 for cancellation fee! Call them again to see what's up and guy says "let me check my notes." Apparently notes say they told me they were going to charge me cancellation fee. So I guess I'm just crazy and hearing things that they're going to fix the problem their reps did and give me my money back.

I'm so done with their BS so now I have a $293 bill for a piece of crap phone that doesn't have internet, no camera, all it does is call and text. If I wanted to pay 300 a month I would get a smartphone and the guy tried to tell me that other representative was saving me $600 for a new phone **. I can get 8 of my phones for that price.

I actually liked the Thunderbolt, but had so many problems with the phone that I would not recommend it to anyone. The first Thunderbolt I had lost the capability to send and receive data. Therefore, I could not use the phone. The replacement I got for my first Thunderbolt, the power button did not work. Therefore, I could not use the phone. The third replacement Thunderbolt that I got worked OK, but I unfortunately lost this phone. So I got a new replacement from Asurion. However this phone also could not send or receive data. So I was sent a new phone from Asurion, which would not activate. So Verizon sent me another used Thunderbolt.

I had this phone maybe a few days when the screen froze. Therefore, I could not use the phone. Forcing me to be without a phone for five days. Such a hassle. After the sixth phone Verizon offered to switch the Thunderbolt for a phone comparable to the Thunderbolt. They gave me a choice of two phones. I had already been without a phone for three days, so I did not have a chance to research the phones. The phone that they gave me is the Samsung Charge. This is the worst phone that I have ever owned. The battery life is terrible. The setup of the phone is just as bad. I am not satisfied with the replacement phone, the Charge. This is not what I paid for.

I called Verizon to explain what was going on, they were not helpful at all. When I called Verizon to explain what was going, they acted as if it were not their fault that I have had trouble with the phones that I have received from them. I know that they do not make the phones, but they should back the products that they sell. They also replace the brand new phone that I bought with used phones. Verizon told me that they would lose money if they kept sending me new phones. First of all I paid for a new phone when I bought my phone (it was not cheap). And second, why should I be the one taking a down grade because Verizon did not supply me with a working phone.

So the last conversation with Verizon, I was told that they could not do anything to help me. So I would have to advise anyone looking to get the HTC Thunderbolt, the Samsung Charge or become a new customer of Verizon. Hope that you do not have any trouble with your phones because you will be left with a bunch of hassle and unresolved issues that Verizon takes no responsibility over.