AAA Auto Insurance

Star Empty star Empty star Empty star Empty star
40 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
AAA Auto Insurance will not pay when its their fault
Posted by AAA sucks on 10/04/2009
AAA Auto Insurance will not reimburse my car rental fees. AAA's insured hit my car at fault, get my car repaired, sent them the car rental invoice, and they reject to pay for the rental when they already admit at fault. BEWARE of AAA Auto Insurance, they will not want to pay even when they are at fault.

Read 6 RepliesAdd reply

User Replies:Close comments

Posted by jktshff1 on 2009-10-04:
I would think it would depend upon what type of policy that the insured driver that hit you had.
Posted by Anonymous on 2009-10-04:
When the AAA adjuster first contacted you was there any mention of the need for a rental car?
Posted by CT on 2011-05-19:
Do you have AAA insurance or did the person that hit you? If you have it AND you selected rental car coverage on YOUR policy then it is covered. If the other person has AAA you have no claim for them to pay for YOUR car rental, that comes from YOUR insurance.
Posted by J.P. on 2012-03-02:
AAA Auto Insurance is the worst... I had AAA when my daughter was involved in a accident.. Hit from behind by another AAA insured. Since I only had PL PD they would only pay 50% of the value. I had to take them to court to get "MY" money back!!! AAA Auto insurance is the worst. I went back to Farmers Insurance.
Posted by PT 2012 NOV 28 on 2012-11-29:
Another AAA review, this not an insurance company these are thieves. Rear ended by AAA driver ,on tape admitted total fault damaged rear door and bumper AAA "totals" my vehicle. Forcing my business vehicle into a salvage title.Offers blue book which is so far off the market value its laughable.Business damaged, Van damaged , their Fault, they wiggle free for the rip off.
Posted by davon on 2013-06-25:
thats why Motor Club Of America is rated number 1 better then AAA alot more sevices that AAA doesn't have if you wanna know all the services
Close commentsAdd reply

AAA-Horrible Customer Service
Posted by Dontgotoaaa on 08/05/2007
CALIFORNIA -- I went to purchase a new car today. I had received a quote from AAA on Friday - everything was set. All I had to do was go pick up my new car, call in the credit card number and get a policy number so the dealer could finalize everything. The AAA agent I dealt with was not there, so I got another - Ramon. Ramon proceeds to run everything all over from the start, claiming he can get me a better rate if I can give him my D.L. from the state I used to live in 4 years ago. Why would I still have this? I wouldn't because DMV is required to destroy your old license. I tell him this. He keeps working on the better deal, ignoring me. I told him - 5 TIMES - I do not want anything more, all the work was done Friday, please take my card and give me the policy number for the dealer, he's wasting everyone's time.

He kept working on the better rate. I told him to get a manager. He puts me on eternal hold. I hung up and called Progressive - whose agent had started from scratch at a moment's notice and I was off the phone in 3 minutes. Before I even made it across the showroom floor to sign the final papers, the faxed policy was in their hands. AAA lost 2 customers today - myself and my sister who heard everything that was going on. She went home and cancelled her policy. Avoid them at ALL COSTS. (I did have previous experiences with their idiot agents before today. Today was the last straw.)

Read 6 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-08-05:
Sounds like the AAA agent was trying to reveiw what you had and get you a better rate. I have had great coverage from AAA and if they want to take a couple of extra minutes to review my options and advise me I think that is fantastic.
The "3 minute" quote you got from Progressive may come back to haunt you...there are complaints about them and don't you wonder why they didn't want to take time to make sure you understood the policy you are buying? You are confusing fast service with quality service and trust me they are not the the same. Good luck to you and grats on the new car.
Posted by Anonymous on 2007-08-06:
Can you go to progressive and get tons of free road maps? Can you go to progressive and get DMV assisiance?
Can you show your progressive card to businesses and get great discounts? Will progressive help you with your trips or vacations? Does progressive have a towing service? Can you get Brochures to places of interest from progressive? Can progressive help you find and arrange discounts on your next car? I have had AAA, they do a lot more than just car insurance. You can be a AAA membership and get a lot of great stuff. I've just stated a few things too.
The discription - "horrible", may be a bit premature.
Posted by Anonymous on 2007-08-06:
I assumed that this is a new “used” car, right?

If it is a new car, it should have factory warranty and road-side assistance.
Posted by jenjenn on 2007-08-06:
No Kid, you can't go to Progressive to get free road maps, however, you can go to AAA for travel agency services...and waste your time completely! They were incompetent & a huge disappointment.
Posted by poppapia on 2007-08-06:
Kid, Progressive does offer road side service, if requested on the policy. Please ensure the policies are the same when comparing prices. I've had Progressive insurance on my autos in the past, and have nothing but good things to say about them, including claims. I have also had AAA in the past, and while I never had a bad experience, their annual membership seemed a little expensive. I can buy a good atlas and plan my own route, use Consumer Reports or Costco auto buying service, and the discounts never added up to what the membership cost.
Posted by Anonymous on 2007-08-07:
Poppapia ... Good for you.
Jenjenn ... How were they incompetant etc. etc. ?
I think amaniR has a good point.
Close commentsAdd reply

Don't buy AAA auto insurance
Posted by Rick2184 on 01/05/2010
On Dec. 22, 1994 my wife and I were stopped in traffic when a speeding car hit us from behind. We both had to be bodyboarded out of the car. AAA has screwed us ever since. Besides their lawyer lying repeatedly and being denied medical treatment once they found out we had AAA ("they never pay their bills), it's been a nightmare ever since. I got the brunt of the injuries. A brain injury and four major surgeries on my spine have left me on social security disability since 1995. AAA owes us thousands for reimbursed medical expenses which when questioned, are always met with excuses and delays. I use to attend a support group for people with brain injuries and anytime AAA was mentioned, those that had their coverage, would curse them. Have you heard the latest joke? AAA is doing radio spots, by the CEO no less, saying how his company cares about people. I make it a point to tell anyone that will listen how corrupt AAA is.
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2010-01-06:
Why would AAA owe you? Why would they pay on a claim that YOU were not at fault for? You were hit....you would have had to sue the guy who hit you for your bills to be paid.

Unless you had full coverage which covers you in any situation, they would not be liable. NOW if YOU had hit the other car, then your insurance would be liable for you and the other driver.

You want your carrier to pay for another's responsibility. I am sure AAA told you that you would have to sue the other guys insurance.
Posted by redmx3racer on 2010-01-06:
Lady, I think that if the driver who hit the OP was uninsured they would file a claim with their own insurance company. They may not pay the claim, or they would pay the claim and file a civil suit agains the driver of the other vehicle. But I'm not any kind of legal expert so I could be wrong.
Posted by Anonymous on 2010-01-06:
Red, my daughter has full coverage insurance. When she was in an accident, the other driver had no insurance and was the at fault driver. Her insurance paid because she was covered for any instance, but sued the other driver. But they paid ONLY because she had the added coverage.

Had she not had the uninsured or whatever they call it clause, they would not have paid since she was not the at fault.

I am going out on a limb and guessing the situation is much the same. Unless you pay for coverage, the insurance you buy is not going to cover the person who hits YOU.
Close commentsAdd reply

Worst Ever!
Posted by Mad about AAA on 10/23/2007
NORTH HOLLYWOOD, CALIFORNIA -- I have 3 cars insured to AAA. I wanted to cancel one car because I'm not the driver of the car and the driver decided to have it insured somewhere else due to high insurance cost. Ive called them back in Sept ember to have it canceled and they sent me a consent form to fax back to them. I faxed it over and mailed it over. I then received a letter in the mail for a high amount due for 3 cars. I called them back to tell them that i had canceled one car. Again, we went through the process of faxing signing and refaxing. for the 3rd time..on the 3rd month, they're once again asking for a high payment. I then called them again and waited a long time on the phone as always. And lo and behold!!! THey still haven't taken the car off the list!!!!! I am currently waiting for them to fax over the form... for the 4th time!!!! They are just so ridiculous!!!! Each person tells a different story there. One person was supposed to notate on their system bout my call but when I called back.. it doesn't show in their system at all.

WHAT is going on? It's so hard to get through and each attendant has a different story. Its just giving me stress!!!!!

Read 18 RepliesAdd reply

User Replies:Close comments

Posted by steve101 on 2007-10-23:
Posted by jktshff1 on 2007-10-23:
agree with steve
Posted by Anonymous on 2007-10-23:
Sounds like your dealing with CSR's in India?
Posted by GothicSmurf on 2007-10-23:
If you are the OWNER of the vehicle, then the car must be insured under your name with the driver included. It is ILLEGAL to insure a car that does not belong to you. That could be why it is not being taken off your insurance.
Posted by Anonymous on 2007-10-23:
GothicSmurf is right. And, if you really do want the car removed you can go to the local AAA office and speak to an insurance rep in person. That will solve the problem because they can remove the car from your policy while you are there.
Posted by Anonymous on 2007-10-23:
Posted by GothicSmurf on 2007-10-23:
Also, I forgot to mention, that if the car doesn't belong to you- you don't own it, and you are insuring it, that is insurance fraud which is a felony.
Posted by Pomona Guy on 2007-10-23:
GothicSmurf is giving free legal advice, incorrect legal advice. Lay off the weed, lady.
Posted by Anonymous on 2007-10-23:
GothicSmurf is right! Why do you think she is on the weed?
Posted by Pomona Guy on 2007-10-24:
I've insured a car that wasn't mine once. It was no felony! Insurance fraud? What the heck is that stoner talking about.
Posted by Anonymous on 2007-10-24:
This is GothicSmurf from above.

I held a license to sell insurance (and ONLY gave it up because I moved across the country and can't use it where I am.) I have worked in insurance for the last 6-7 years. I am currently working in insurance at this very moment an am in the process of obtaining an adjuster license.

You should have read my profile before you assumed that I was not giving out incorrect advise. If you don't believe me, I'd be more than happy to send you an email with my name and the state I was licensed in and you can look it up on the Dept. Of Comm. website.

When I tell you that putting insurance on someone else's vehicle is considered insurance fraud, it is. You have no insurable interest in that vehicle. Would you like me to find the legal terms written in your policy? Insurance companies don't always "catch" it.

And if you have insurance on a car that isn't yours and you are involved in an accident, the insurance company will find out. When that happens, it WILL void all your coverages and you won't get a single penny back. Basically, you are driving around with out legal insurance.

What are your insurance credentials? What insurance companies have you worked at? What insurance licenses have you held?

That's what I thought. Perhaps you need to lay off the weed and get some legal insurance on your vehicle.
Posted by Anonymous on 2007-10-24:
GothicSmurf2, you go girl! I like it!
Posted by Anonymous on 2007-10-24:
Who's on top of this one ?
Posted by Anonymous on 2007-10-24:
Oops, edit: You should have read my profile before you assumed that I was not giving out correct advise.
Posted by Anonymous on 2007-10-24:
I agree with GothicSmurf2 !
Posted by nanonuke on 2008-03-03:
AAA Auto Insurnace Sucks Real Bad.Last time I had to beg for my check by showing up at the office because she would never respoond even though I did not have AAA and I had to go through them for my claim and now nothing has changed even after 5 years becoming a customer.It's been 4 weeks after my claim and more than 5 voicemails not answered and they keep sending me letters which does not make any sense and so far nobody has called or even responded to several voicemails.I'm at a tipping point and will be switching to anything other than this company.****PLEASE STAY CLEAR OF THIS COMPANY AND DO YOURSELF A BIG FAVOR*****
Posted by paul1602 on 2011-09-15:

GothicSmurf (10/23/2007)

If you are the OWNER of the vehicle, then the car must be insured under your name with the driver included. It is ILLEGAL to insure a car that does not belong to you. That could be why it is not being taken off your insurance

the above statement is totally not true!!!!I have been selling insurance for the past 5+ years and a lot of insurance companies will insure the vehicle even if it not registered to your name. registered owners simply had to be excluded.
Posted by Peter on 2013-01-10:
AAA over charges people on their Homeowner policies by inflating the value of the structures by hundreds of thousands of dollars. They want me to insure my small home for 261,000 when 152,000 would be enough. This year they wanted $951.00 dollars per year includes earth quake. And I found a diff. Co. Western Mutual that will insure for $526.00 includes earthquake per year a savings of over 425.00 dollars....call jeff 877 968-8825 ext.5371 he is fantastic to talk to very knowledgeable, and extremely helpful, and honest.
Close commentsAdd reply

Posted by Caf on 05/26/2007
MURRIETA, CALIFORNIA -- BEWARE!!! AAA( Automobile Club of Southern California) is running the biggest scam! CHECK THE MILEAGE THEY HAVE ON YOUR VEHICLES A YEAR!
Take a good look at your bills(past & present). I was organizing old records and notice the mileage of one of our vehicles (1987 truck) and the mileage that was listed was 50,000 + miles a year ( insurance for 6/2006-6/2007). A new renewal was coming up for 2007-08. I then looked a past bills and notice the years previous (2004-05) was 1-5000 miles which was correct. But I didn’t have a statement for billing on (2005-06).I called AAA 1800 number and asked if the our premium costs were based on the yearly mileage? Answer: YES! I then asked for the rep on the phone to check my records for 2005-2006 and tell me what mileage they had us down for that year. He said they had us down for 63000 miles + ( then made a comment that we would have to drive around the earth 3 times in a year to rack up that many miles) I agreed and said the 87 truck drives to work 5 miles and home 5 miles 5 days a week…or 2400-3000 miles a year..he said they would look in to it.I told him my rates were doubled because of their mistake and expected a full refund including interest we had to pay for both years and to make sure it was corrected on my upcoming renewal.

I then went to my local office in Murrieta, ask for a print out of billing record. Told agent about it and he said they would look into it.

3 days later I received a phone call within a few days from the district manager telling me they couldn’t do anything about the mileage on the previous bills, that the mileage was what we had put down. I then told him NO it was a mistake and I wanted proof that we put that down number one & that my husband had taken over paying bills and if we made the mistake the computer program or person entering data should have flag such an increase which no one could possibly drive in one year. I then told him I had been a member for 20+ years and they had all past records to compare to. He told me thir records are from our smog report and we had to prove the mileage, bring truck into their office have a agent check odometer. I told him I wanted a copy of the revised billing showing correct amounts as well as mileage for my records . We brought in truck and waited.

May 4th B.M from AAA called and said they would refund me $261.00 for 2006-2007.
I told him the year before that needed to be corrected as well. He said he would look in to it.

Received ck for amount above but no interest. Also revised billing that was not correct it did not include the Less policy holders dividend (which make the bottom line higher).The amount it should have shown was $991.00 for that year instead of $1194.00. call 1800 number listed on letter if there was a problem with the amounts,was told to call person who is doing the work on our account so far.
Called AAA B.M. an left message (wasn’t in).

Received call from AAA manger and was told the mileage was corrected on his records.

I said really well its wrong because AAA local office gave me a fax showing the higher mileage. He asked me to send him proof, via fax . I said what are you talking about AAA sent the fax surely they have record of the mistake & correction…He said he couldn’t get that information…I said NO I wont fax it, I will bring it in. He said well I will be gone by 4pm ,I said I am right around the corner from you office will be their in 5 minutes. He looked at the faxed previous bill and the record he had on his computer and said it was 216.00 over charge on our bill I told him yea and I wanted the interest from this billing and the other bill as well. He said he would put in for that as well.

Got check for 216.00 but STILL NO INT.
Then received new renewal 6/2007-6/2008 and I couldn’t believe my eyes they had us down for 25,000 to 30,000 miles a year ( instead of the 1,000-5,000 miles we drive)!!!The bill was again double, what it should have been.

Now I have to fight this thing all over.
I will be asking the insurance commission for a complete audit on AAA( Automobile Club of Southern California).I just wonder how many people they have done this too and got away with it.
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-05-26:
Go with 21st Century. They don't play these games and your rates will be lower. They are in Woodland Hills.
Posted by Anonymous on 2007-05-26:
Sorry but you live in Southern California and Arnold runs the state and that is what they do there. I got out of there, you should too.
Posted by caf on 2007-05-26:
Thanks Superbowl ..will check them out 21st out...
Thanks Lidman..YOUR so right..Gas companies & Insurance companies are all in bed with Arnold...I guess when everyone leaves then they will start changing things...
Close commentsAdd reply

Horrible customer service
Posted by Markhieh on 03/02/2010
I had a car accident with someone who is insured by AAA. The person I had the accident with and the witnesses concurred that I was at no fault and AAA should cover the damages. my car was severely damaged but it was drivable during day time only because the light is out. I did not claim any injuries. and made my report with my insurance which clearly noted that the other part is at 100% fault. The AAA adjuster took a week to call me and left me a message, I was never able to get in touch with her so when I talked to some one covering for her she said they have my statement and they are waiting to get in touch with the witness. another week went by with no action, I called again and the designated adjusted never answered the phone her co-worker said the same thing and we arranged for someone from AAA to come and take a look at the damage on my car which he did. Two weeks pass by no news, so I call and finally I get in touch with the adjuster, she asked me all the question I answered to the other Two co-worker and she said that she still need to get in touch with the witness and that she did not determine whose fault it is.

I am so frustrated with AAA customer service that I had to find time in my busy schedule to express it and share it with everybody
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by saj80 on 2010-03-02:
It doesn't matter what the witness said, what did the police report say? Without this, it is your word against the other driver, which is a less than ideal situation. AAA is going to protect their client and pocketbook, and will probably grill your witness very intensively. Let your insurance company resolve this; your input will have no relevance to AAA.
Close commentsAdd reply

Unfair Treatment
Posted by Nhi on 12/27/2010
My mom received a bill for about $400 today and a note of cancellation. She called AAA to see what was going on. Turns out, our policy was cancelled on the 20th, and the whole family has been driving without auto insurance for about a week without knowing it. She received no bills or calls warning us of this cancellation. According to the representative, we submitted our payment late (she sent the bill on the 15th, AAA didn't receive it until the 22nd... not our fault), and I quote, we "have only been members for a year."

I am outraged that a respected company could treat customers with such disrespect and disregard. If we had gotten into a car accident this past week, we would have been completely screwed.

My mom went to the nearest AAA Auto Club South where she was offered an insurance plan with a different company that would double our fees. She was shown letters and bills that we never received. She asked for our plan to be reinstated, but we were told flat out no.

While my mom was walking out the door of the Club, the agent said, "Are you sure you don't want to buy a plan? You know driving without insurance is dangerous, right?"

Yes, we know. And considering it's THEIR fault we've all been driving without it for a week, we don't need their "help" anyway.
Read 9 RepliesAdd reply

User Replies:Close comments

Posted by Skye on 2010-12-27:
Your mom should check with the motor vehicle department, they may have suspended her license, for not having insurance. It's a domino effect.

Late payments will lead to a cancellation of an insurance policy.
Posted by clutzycook on 2010-12-27:
When was the policy due? On the 20th? The due date on that bill is when they need to have the check in their hot little hands. It's always a good idea to mail a check 7-10 days before it's due. An even better idea is to just pay the bill online either through the insurance company's website (a lot of them have that capability these days) or through your bank's bill pay feature. That way, you can pay it a day or two ahead of time and if for some reason they tell you that they didn't receive it, you'll have a paper trail that will tell you otherwise.
Posted by Skye on 2010-12-27:
Great points CC. I always pay our automobile insurance over the phone, using the automated system. Then I write the ocnfirmation number down in my checkbook register, along with a note is was for the auto insurance, along with the amount. The mail can be really slow at times, espeically during the holiday season. Using the automated phone system also saves me a stamp.

Can you pay by phone or even on line, to have the policy reinstated?
Posted by danny54 on 2010-12-27:
I generally pay a lot of bills online too. The thing to be aware of is whether or not there is a fee to do so. My electric company charges a fee to pay online, but if I pay them through a company such as Checkfree, there's no fee. Never had a problem yet. I just make sure to write down the date and any confirmation number in my check register!
Posted by getoverit on 2010-12-27:
Good points here about paying online, not waiting for checks to get through the mail, and also checking on whatever fees might be involved.

But my recollection is that car insurance companies, at least in most jurisdictions, are required to allow a grace period of five days or so. The OP didn't say when the payment was actually due, only that it was mailed on the 15th and received on the 22nd. If the policy was actually cancelled ont the 20th, it makes me wonder when the due date really was.
Posted by Skye on 2010-12-27:
My insurance does not have a grace period. I thought those were long done away with.
Posted by Slimjim on 2010-12-28:
I'm surprised they wouldn't reinstate it myself. Heck, what's it to them. If you had an accident when payment wasn't there, sure they wouldn't cover it. Now that you want to pay them, why won't they take it and pick it back up. Go to Geico or another carrier. Shop around, there are plenty and many priced competitively.
Posted by Nohandle on 2010-12-28:
I know nothing about AAA but receive my auto insurance renewal semi-annually from State Farm due the following month. Rather than wait I mail a check the following day. Perhaps I'm ignorant but I don't expect a loss to be covered if they don't receive my payment. I've never received a bill on the 15th of a month due 5 days later.
Posted by Shannon on 2013-05-10:
Same problem here, Except I called and made arrangments to make the payment 3 days after due date and she said it would be fine and that I would not be terminated. Go figure My husband was in an accident and called to make the next months payment and everything qas fine till he said he also had to make an accident claim. Soon as he said that everything switched. They told me sinced last month was late my insurance was terminated last month. I am still dealing with them because it is ridiculous now they say I owe 4 months to be reinstated. I am now speaking with the head of our state. Worst service ever. Not to mention we have been with them 8 years and never had our insurance terminated until the one time we actually need to use it.
Close commentsAdd reply

Too much difference between their Quote and Actual purchase..AAA Agents gave all incorrect info
Posted by Roshan0611 on 09/18/2010
LEXINGTON, KENTUCKY -- I got a quote online a month back which was for around $1000. When I went to AAA office (as they don't sell it online), they said its $1800, since my current insurance has less coverage. The asked me to increase my current insurance coverage and then go for AAA so that it will be around $1200. I went to my current insurance and increased my coverage, and then waited for 15-20 days for it to get reflected on AAA. I again got a quote online, I gave all correct info including my DL No, SSN and violation details (i had traffic ticket), and it gave me a quote of $800 a year. When I called AAA to purchase it, they said online Quote is normally not correct as it doesn't pull my credit report, and said I have to pay $1400. When I asked them, if there is so much of difference between Online Quote and actual cost (almost 100%), why should anyone get a quote online from AAA. The lady said she doesn't have any answer and rudely disconnected the phone. Then I went to AAA office, where they said, they do not know why the online quote is so low, and I need to pay the quote amount that I got from them a month back in AAA office (which was $1100). When I told them that I gave all the info correctly while getting the quote online, including my 1 traffic ticket, and asked them to check if I entered anything incorrectly, she called 2 -3 AAA call center agents and finally told me that they do not know why the quote was $800, but they can't sell me that. I had no idea what to do, as I spent so much of my time with these guys. I came home and got a quote online from Progressive and bought that online which was much cheaper, easier and fast. But decided never to refer anybody to AAA(at least in this state). Bad thing was, I already referred 3-4 of my colleagues.

Add reply

'Customers Come First' is no longer true!
Posted by Caring Consumer on 05/26/2010
CALIFORNIA -- The management style of AAA seems to be changing from one that generated old style loyalty to one that is opportunistic and unfriendly. I have been a loyal member of the company for a very long time and have an extremely clean driving record. I also have been using my car less and less in recent years, relying on BART more, so my car often gets less than 10,000 miles a year. I do not drink or have unhealthy habits and have often been criticized for being a little too cautious on the road, never being among the first to arrive at a destination. In short, I am the kind of client an auto insurance company would love to have. Pay up, but stay out of trouble. But I made a mistake recently when my schedule was overwhelmingly busy; I missed the due date for a payment and my account became delinquent for over thirty days. A first in over seventeen years of being with the company with a completely clean driving record! No tickets, no violations to my name... I was a little embarrasssed to call AAA when I discovered my mistake upon finally being able to cope with the pile of mail that had accumulated in that hectic schedule, but also ready to pay all that I owed and correct the situation. Since I had been with them for so long and I am a very safe driver, as embarrasssed as I was to have dropped the ball, I thought they would help me fix the situation. They jumped at the occasion to reduce my benefits and offered me a policy with higher deductibles and much higher fees. I indicated I was hoping to put payments on auto pay to avoid a similar mistake in the future and apologized for my lack of organization during a stressful and busy time, but to no avail. I almost felt the manager I was connected to was mocking me for having given them an opportunity to get more money out of me. The result: I am getting quotes from other companies and comparing them. I feel a little like a fish out of water because I have been a member of that company for close to 20 years. If I had not had this opportunity to test their approach when I made a mistake, I would have continued with them thinking all was fine. Now I am reconsidering.

To be fair to them, they did take care of me in fixing rare, minor things in the past, such as fixing the bumper and the taillights after one inexperienced driver hit my car in the parking lot of a supermarket and was ready to flee until the security agent on duty stopped him. Still he had no insurance and AAA did not create a fuss and fixed it. (It was obviously no fault of mine. I was not even in my car, but was met with the security officer and the other driver when I walked to my car with my young child. They did honor the agreement and provided me with a rental during the repair. They also sent to our home a service person to repair a little crack on the windshield from a rock flown from a truck on the freeway. And the repair person they sent was very pleasant.

The problem seems to be in their recent management style. I used to think of them as being a good company in the old style, professional, experienced, trustworthy, friendly to their clients. They seem to have moved in the direction of the bankers on Wall Street and gotten a little too pompous and opportunistic. I am hearing that from more and more people. Maybe, as it happened with many good companies of one time, they are under a different cloud. Not do I only feel disgruntled about the way I was treated, I am also worried about where that attitude will take them because we do have some investments with them. That kind of greed never pays off, as we all saw in the example of where the greed on Wall Street took the global economy. Maybe they consider recruiting better managers.
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Weedwhacked on 2010-05-26:
That seems to be everyone's management style these days. You gave them the opportunity to regard you as a credit risk, so the fees were increased. They don't care about disorganization, or apologies.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Cancellation Without Notice
Posted by Suef31 on 11/27/2013
AUSTIN, TEXAS -- On November 25, 2013, I realized I haven’t received our auto billing statement for December, so I check online. According to our account online, we do not have anything outstanding balance. So, I called the AAA main phone number, the staff told me that our auto policy had been cancelled. I was shock because we didn’t receive any notice of cancellation.
I placed a call to my agent named Nicolas and left a voice message. Then I called his manager, Ms. Fletcher, and she told me that the company had implemented a new policy effective 9/15 even though our agreement was witnessed on 9/11. She apologized and said a notice was sent out on October 31. I told her we never received the notice. All we received around that time was the billing statement for November. She said our policy was cancelled effective Nov 16 but if you check our records, the cancellation date is Nov 10. Basically we have been without auto insurance for approximately 2 weeks! Based on our history, we never have a lapse of insurance. Because of AAA error, we now have to pay a higher premium with any standard insurance company due to the lapse of insurance due to no fault of our own.
My agent Nicolas called me back. He didn’t know about our cancellation on our auto policy either. He doesn’t have anything in his system that states our policy was cancelled.
We had to get auto insurance immediately with another insurance company for a 6 month policy. We refuse to drive without insurance. Our premium is $60 more per month due to the lapse insurance. I would like for AAA Texas County Mutual Insurance to refund our money due to the policy cancellation and to pay for the amount we are being charged for having lapse insurance due to no fault of our own.
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by nikalseyn on 2013-11-27:
file a complaint with your state insurance regulatory agency.
Posted by sue on 2013-11-30:
Thanks. I filed with th texas department of insurance
Posted by madconsumer on 2013-11-30:
what was the reason they gave you for cancelling your coverage?
Posted by Sue on 2013-12-02:
Our policy was canceled due to a new policy effective on 9-16 but the effective date of the policy (10-1) override the date of 9-11 when we signed onto the policy. My main issue is that we didn't receive a cancellation notice. I just received the refund check last week.
Close commentsAdd reply

Top of Page | Next Page >