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AAA Auto Insurance will not pay when its their fault
Posted by AAA sucks on 10/04/2009
AAA Auto Insurance will not reimburse my car rental fees. AAA's insured hit my car at fault, get my car repaired, sent them the car rental invoice, and they reject to pay for the rental when they already admit at fault. BEWARE of AAA Auto Insurance, they will not want to pay even when they are at fault.
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Posted by jktshff1 on 2009-10-04:
I would think it would depend upon what type of policy that the insured driver that hit you had.
Posted by Anonymous on 2009-10-04:
When the AAA adjuster first contacted you was there any mention of the need for a rental car?
Posted by CT on 2011-05-19:
Do you have AAA insurance or did the person that hit you? If you have it AND you selected rental car coverage on YOUR policy then it is covered. If the other person has AAA you have no claim for them to pay for YOUR car rental, that comes from YOUR insurance.
Posted by J.P. on 2012-03-02:
AAA Auto Insurance is the worst... I had AAA when my daughter was involved in a accident.. Hit from behind by another AAA insured. Since I only had PL PD they would only pay 50% of the value. I had to take them to court to get "MY" money back!!! AAA Auto insurance is the worst. I went back to Farmers Insurance.
Posted by PT 2012 NOV 28 on 2012-11-29:
Another AAA review, this not an insurance company these are thieves. Rear ended by AAA driver ,on tape admitted total fault damaged rear door and bumper AAA "totals" my vehicle. Forcing my business vehicle into a salvage title.Offers blue book which is so far off the market value its laughable.Business damaged, Van damaged , their Fault, they wiggle free for the rip off.
Posted by davon on 2013-06-25:
thats why Motor Club Of America is rated number 1 better then AAA alot more sevices that AAA doesn't have if you wanna know all the services
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Posted by Caf on 05/26/2007
MURRIETA, CALIFORNIA -- BEWARE!!! AAA( Automobile Club of Southern California) is running the biggest scam! CHECK THE MILEAGE THEY HAVE ON YOUR VEHICLES A YEAR!
Take a good look at your bills(past & present). I was organizing old records and notice the mileage of one of our vehicles (1987 truck) and the mileage that was listed was 50,000 + miles a year ( insurance for 6/2006-6/2007). A new renewal was coming up for 2007-08. I then looked a past bills and notice the years previous (2004-05) was 1-5000 miles which was correct. But I didn’t have a statement for billing on (2005-06).I called AAA 1800 number and asked if the our premium costs were based on the yearly mileage? Answer: YES! I then asked for the rep on the phone to check my records for 2005-2006 and tell me what mileage they had us down for that year. He said they had us down for 63000 miles + ( then made a comment that we would have to drive around the earth 3 times in a year to rack up that many miles) I agreed and said the 87 truck drives to work 5 miles and home 5 miles 5 days a week…or 2400-3000 miles a year..he said they would look in to it.I told him my rates were doubled because of their mistake and expected a full refund including interest we had to pay for both years and to make sure it was corrected on my upcoming renewal.

I then went to my local office in Murrieta, ask for a print out of billing record. Told agent about it and he said they would look into it.

3 days later I received a phone call within a few days from the district manager telling me they couldn’t do anything about the mileage on the previous bills, that the mileage was what we had put down. I then told him NO it was a mistake and I wanted proof that we put that down number one & that my husband had taken over paying bills and if we made the mistake the computer program or person entering data should have flag such an increase which no one could possibly drive in one year. I then told him I had been a member for 20+ years and they had all past records to compare to. He told me thir records are from our smog report and we had to prove the mileage, bring truck into their office have a agent check odometer. I told him I wanted a copy of the revised billing showing correct amounts as well as mileage for my records . We brought in truck and waited.

May 4th B.M from AAA called and said they would refund me $261.00 for 2006-2007.
I told him the year before that needed to be corrected as well. He said he would look in to it.

Received ck for amount above but no interest. Also revised billing that was not correct it did not include the Less policy holders dividend (which make the bottom line higher).The amount it should have shown was $991.00 for that year instead of $1194.00. call 1800 number listed on letter if there was a problem with the amounts,was told to call person who is doing the work on our account so far.
Called AAA B.M. an left message (wasn’t in).

Received call from AAA manger and was told the mileage was corrected on his records.

I said really well its wrong because AAA local office gave me a fax showing the higher mileage. He asked me to send him proof, via fax . I said what are you talking about AAA sent the fax surely they have record of the mistake & correction…He said he couldn’t get that information…I said NO I wont fax it, I will bring it in. He said well I will be gone by 4pm ,I said I am right around the corner from you office will be their in 5 minutes. He looked at the faxed previous bill and the record he had on his computer and said it was 216.00 over charge on our bill I told him yea and I wanted the interest from this billing and the other bill as well. He said he would put in for that as well.

Got check for 216.00 but STILL NO INT.
Then received new renewal 6/2007-6/2008 and I couldn’t believe my eyes they had us down for 25,000 to 30,000 miles a year ( instead of the 1,000-5,000 miles we drive)!!!The bill was again double, what it should have been.

Now I have to fight this thing all over.
I will be asking the insurance commission for a complete audit on AAA( Automobile Club of Southern California).I just wonder how many people they have done this too and got away with it.
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Posted by Anonymous on 2007-05-26:
Go with 21st Century. They don't play these games and your rates will be lower. They are in Woodland Hills.
Posted by Anonymous on 2007-05-26:
Sorry but you live in Southern California and Arnold runs the state and that is what they do there. I got out of there, you should too.
Posted by caf on 2007-05-26:
Thanks Superbowl ..will check them out 21st out...
Thanks Lidman..YOUR so right..Gas companies & Insurance companies are all in bed with Arnold...I guess when everyone leaves then they will start changing things...
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AAA-Horrible Customer Service
Posted by Dontgotoaaa on 08/05/2007
CALIFORNIA -- I went to purchase a new car today. I had received a quote from AAA on Friday - everything was set. All I had to do was go pick up my new car, call in the credit card number and get a policy number so the dealer could finalize everything. The AAA agent I dealt with was not there, so I got another - Ramon. Ramon proceeds to run everything all over from the start, claiming he can get me a better rate if I can give him my D.L. from the state I used to live in 4 years ago. Why would I still have this? I wouldn't because DMV is required to destroy your old license. I tell him this. He keeps working on the better deal, ignoring me. I told him - 5 TIMES - I do not want anything more, all the work was done Friday, please take my card and give me the policy number for the dealer, he's wasting everyone's time.

He kept working on the better rate. I told him to get a manager. He puts me on eternal hold. I hung up and called Progressive - whose agent had started from scratch at a moment's notice and I was off the phone in 3 minutes. Before I even made it across the showroom floor to sign the final papers, the faxed policy was in their hands. AAA lost 2 customers today - myself and my sister who heard everything that was going on. She went home and cancelled her policy. Avoid them at ALL COSTS. (I did have previous experiences with their idiot agents before today. Today was the last straw.)

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Posted by Anonymous on 2007-08-05:
Sounds like the AAA agent was trying to reveiw what you had and get you a better rate. I have had great coverage from AAA and if they want to take a couple of extra minutes to review my options and advise me I think that is fantastic.
The "3 minute" quote you got from Progressive may come back to haunt you...there are complaints about them and don't you wonder why they didn't want to take time to make sure you understood the policy you are buying? You are confusing fast service with quality service and trust me they are not the the same. Good luck to you and grats on the new car.
Posted by Anonymous on 2007-08-06:
Can you go to progressive and get tons of free road maps? Can you go to progressive and get DMV assisiance?
Can you show your progressive card to businesses and get great discounts? Will progressive help you with your trips or vacations? Does progressive have a towing service? Can you get Brochures to places of interest from progressive? Can progressive help you find and arrange discounts on your next car? I have had AAA, they do a lot more than just car insurance. You can be a AAA membership and get a lot of great stuff. I've just stated a few things too.
The discription - "horrible", may be a bit premature.
Posted by Anonymous on 2007-08-06:
I assumed that this is a new “used” car, right?

If it is a new car, it should have factory warranty and road-side assistance.
Posted by jenjenn on 2007-08-06:
No Kid, you can't go to Progressive to get free road maps, however, you can go to AAA for travel agency services...and waste your time completely! They were incompetent & a huge disappointment.
Posted by poppapia on 2007-08-06:
Kid, Progressive does offer road side service, if requested on the policy. Please ensure the policies are the same when comparing prices. I've had Progressive insurance on my autos in the past, and have nothing but good things to say about them, including claims. I have also had AAA in the past, and while I never had a bad experience, their annual membership seemed a little expensive. I can buy a good atlas and plan my own route, use Consumer Reports or Costco auto buying service, and the discounts never added up to what the membership cost.
Posted by Anonymous on 2007-08-07:
Poppapia ... Good for you.
Jenjenn ... How were they incompetant etc. etc. ?
I think amaniR has a good point.
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Worst Ever!
Posted by Mad about AAA on 10/23/2007
NORTH HOLLYWOOD, CALIFORNIA -- I have 3 cars insured to AAA. I wanted to cancel one car because I'm not the driver of the car and the driver decided to have it insured somewhere else due to high insurance cost. Ive called them back in Sept ember to have it canceled and they sent me a consent form to fax back to them. I faxed it over and mailed it over. I then received a letter in the mail for a high amount due for 3 cars. I called them back to tell them that i had canceled one car. Again, we went through the process of faxing signing and refaxing. for the 3rd time..on the 3rd month, they're once again asking for a high payment. I then called them again and waited a long time on the phone as always. And lo and behold!!! THey still haven't taken the car off the list!!!!! I am currently waiting for them to fax over the form... for the 4th time!!!! They are just so ridiculous!!!! Each person tells a different story there. One person was supposed to notate on their system bout my call but when I called back.. it doesn't show in their system at all.

WHAT is going on? It's so hard to get through and each attendant has a different story. Its just giving me stress!!!!!
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Posted by steve101 on 2007-10-23:
Posted by jktshff1 on 2007-10-23:
agree with steve
Posted by Anonymous on 2007-10-23:
Sounds like your dealing with CSR's in India?
Posted by GothicSmurf on 2007-10-23:
If you are the OWNER of the vehicle, then the car must be insured under your name with the driver included. It is ILLEGAL to insure a car that does not belong to you. That could be why it is not being taken off your insurance.
Posted by Anonymous on 2007-10-23:
GothicSmurf is right. And, if you really do want the car removed you can go to the local AAA office and speak to an insurance rep in person. That will solve the problem because they can remove the car from your policy while you are there.
Posted by Anonymous on 2007-10-23:
Posted by GothicSmurf on 2007-10-23:
Also, I forgot to mention, that if the car doesn't belong to you- you don't own it, and you are insuring it, that is insurance fraud which is a felony.
Posted by Pomona Guy on 2007-10-23:
GothicSmurf is giving free legal advice, incorrect legal advice. Lay off the weed, lady.
Posted by Anonymous on 2007-10-23:
GothicSmurf is right! Why do you think she is on the weed?
Posted by Pomona Guy on 2007-10-24:
I've insured a car that wasn't mine once. It was no felony! Insurance fraud? What the heck is that stoner talking about.
Posted by Anonymous on 2007-10-24:
This is GothicSmurf from above.

I held a license to sell insurance (and ONLY gave it up because I moved across the country and can't use it where I am.) I have worked in insurance for the last 6-7 years. I am currently working in insurance at this very moment an am in the process of obtaining an adjuster license.

You should have read my profile before you assumed that I was not giving out incorrect advise. If you don't believe me, I'd be more than happy to send you an email with my name and the state I was licensed in and you can look it up on the Dept. Of Comm. website.

When I tell you that putting insurance on someone else's vehicle is considered insurance fraud, it is. You have no insurable interest in that vehicle. Would you like me to find the legal terms written in your policy? Insurance companies don't always "catch" it.

And if you have insurance on a car that isn't yours and you are involved in an accident, the insurance company will find out. When that happens, it WILL void all your coverages and you won't get a single penny back. Basically, you are driving around with out legal insurance.

What are your insurance credentials? What insurance companies have you worked at? What insurance licenses have you held?

That's what I thought. Perhaps you need to lay off the weed and get some legal insurance on your vehicle.
Posted by Anonymous on 2007-10-24:
GothicSmurf2, you go girl! I like it!
Posted by Anonymous on 2007-10-24:
Who's on top of this one ?
Posted by Anonymous on 2007-10-24:
Oops, edit: You should have read my profile before you assumed that I was not giving out correct advise.
Posted by Anonymous on 2007-10-24:
I agree with GothicSmurf2 !
Posted by nanonuke on 2008-03-03:
AAA Auto Insurnace Sucks Real Bad.Last time I had to beg for my check by showing up at the office because she would never respoond even though I did not have AAA and I had to go through them for my claim and now nothing has changed even after 5 years becoming a customer.It's been 4 weeks after my claim and more than 5 voicemails not answered and they keep sending me letters which does not make any sense and so far nobody has called or even responded to several voicemails.I'm at a tipping point and will be switching to anything other than this company.****PLEASE STAY CLEAR OF THIS COMPANY AND DO YOURSELF A BIG FAVOR*****
Posted by paul1602 on 2011-09-15:

GothicSmurf (10/23/2007)

If you are the OWNER of the vehicle, then the car must be insured under your name with the driver included. It is ILLEGAL to insure a car that does not belong to you. That could be why it is not being taken off your insurance

the above statement is totally not true!!!!I have been selling insurance for the past 5+ years and a lot of insurance companies will insure the vehicle even if it not registered to your name. registered owners simply had to be excluded.
Posted by Peter on 2013-01-10:
AAA over charges people on their Homeowner policies by inflating the value of the structures by hundreds of thousands of dollars. They want me to insure my small home for 261,000 when 152,000 would be enough. This year they wanted $951.00 dollars per year includes earth quake. And I found a diff. Co. Western Mutual that will insure for $526.00 includes earthquake per year a savings of over 425.00 dollars....call jeff 877 968-8825 ext.5371 he is fantastic to talk to very knowledgeable, and extremely helpful, and honest.
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Cancellation Without Notice
Posted by Suef31 on 11/27/2013
AUSTIN, TEXAS -- On November 25, 2013, I realized I haven’t received our auto billing statement for December, so I check online. According to our account online, we do not have anything outstanding balance. So, I called the AAA main phone number, the staff told me that our auto policy had been cancelled. I was shock because we didn’t receive any notice of cancellation.
I placed a call to my agent named Nicolas and left a voice message. Then I called his manager, Ms. Fletcher, and she told me that the company had implemented a new policy effective 9/15 even though our agreement was witnessed on 9/11. She apologized and said a notice was sent out on October 31. I told her we never received the notice. All we received around that time was the billing statement for November. She said our policy was cancelled effective Nov 16 but if you check our records, the cancellation date is Nov 10. Basically we have been without auto insurance for approximately 2 weeks! Based on our history, we never have a lapse of insurance. Because of AAA error, we now have to pay a higher premium with any standard insurance company due to the lapse of insurance due to no fault of our own.
My agent Nicolas called me back. He didn’t know about our cancellation on our auto policy either. He doesn’t have anything in his system that states our policy was cancelled.
We had to get auto insurance immediately with another insurance company for a 6 month policy. We refuse to drive without insurance. Our premium is $60 more per month due to the lapse insurance. I would like for AAA Texas County Mutual Insurance to refund our money due to the policy cancellation and to pay for the amount we are being charged for having lapse insurance due to no fault of our own.
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Posted by nikalseyn on 2013-11-27:
file a complaint with your state insurance regulatory agency.
Posted by sue on 2013-11-30:
Thanks. I filed with th texas department of insurance
Posted by madconsumer on 2013-11-30:
what was the reason they gave you for cancelling your coverage?
Posted by Sue on 2013-12-02:
Our policy was canceled due to a new policy effective on 9-16 but the effective date of the policy (10-1) override the date of 9-11 when we signed onto the policy. My main issue is that we didn't receive a cancellation notice. I just received the refund check last week.
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Caught Stealing
Posted by Viking77 on 03/06/2013
POWAY, CALIFORNIA -- Someone broke into my truck. Call claims and she suggest that replacing the window will not reach the deductible. I explain that there is more than just the window. Appraiser comes out. We agree and he is very nice. Adjuster calls and sends a check for just under $700. When I go to repair, the parts are a lot more than I expected.

I then ask the adjuster to send a copy of the appraisal. She sends the appraisal with a price closer to a thousand dollars. Without explanation the adjuster sends the almost $300 balance. There is no explanation of how the math error occurred. How is it possible that the adjuster can not read the appraisal and copy that amount onto a check. I say this: If I walk into a store and steal a candy bar, they will charge you with petty theft. Do it again and it is a felony. But if AAA gets caught stealing $300 it is an error. I really wish someone could give me some other explanation.
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Posted by BobSF on 2013-03-07:
I would call this a 'compliment'. The appraiser did not know all the parts that needed replacing but they paid for them after you had the window fixed.
Posted by JR in Orlando on 2013-03-07:
Calling someone a thief is unwarranted. We assume that the adjuster does not write the check personally, but that he submits the amount for payment. It winds through the interior of the company, where deductibles, value of lost items, etc., are computed and the final check sent. Anywhere along this process, an ERROR can be made.
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Insurance Affiliates
Posted by Rschafer on 07/12/2012
MADERA, CALIFORNIA -- I've been trying to get a claim resolved with American Modern Insurance for water damage back in February. I purchased this insurance through AAA, which is affiliated with American Modern for mobile home insurance, maybe broker is a better word. Anyway, I found American Modern very hard to deal with and wanted to caution others about buying insurance through AAA. Be sure you know what company you will actually be insured and dealing with in the event of a problem.

Madera Ca has to be one the worst cities in California for unisured motorists, being in two accidents in the 20 years, both times rearended at traffic lights in Madera. Once by an unisured, unlicensed driver and the second recently by a hit and run driver.

From what I gathered from my conversation with the police officer, it's a pretty common occurrence that either one or more of the parties involved, doesn't have a drivers license, insurance or both. I didn't know was that since I didn't get the license number of the vehicle that hit and run my truck, that AAA would not waive my $500 deductible under my unisured motorist policy. Something to consider when choosing your deductible. Hoping 2013 is a better year.
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Posted by onlooker on 2012-07-13:
Good luck with 2013, and anytime you are in Madera Ca.
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Worst Car Insurance Company Ever
Posted by Karmac8107 on 05/02/2012
MT. LAUREL, NEW JERSEY -- AAA MidAtlantic offered me the best price for insuring myself and my new 16 year old driver and 2 cars. 3 months joining AAA my car was stolen from my train station parking lot. AAA was nonresponsive to my phone calls for 3 days (including making it impossible for me to rent a car although I purchased rental coverage). I took a day off from work to make all of the phone calls, but no one ever responded to the more than 11 calls I placed to try and contact my "adjustor." The person who eventually picked up the phone said, "Would you stop calling me??" in a very rude voice. After I called a manager in another state, my adjustor finally called me the next day at work, spoke to me rudely, and was unable to instruct me on how to proceed other than telling me wait 30 days to see if my car was found. Never having had a car stolen before, I don't know if this is typical, but this woman basically told me "tough," and got off the phone. With no assistance from the insurance company, the city police notified me several weeks later that my car had been found and towed to a distant lot. The insurance woman told me that if I didn't retrieve my car within 24 hrs (thus requiring another day off from work), I would be liable for both the towing and impound lot storage costs incurred because someone stole my car. Car was retrieved with relatively minor damage. A detective was then sent to my home where he grilled my for several hours because ... well, I don't know why. I had to travel for a while, and when I returned, I had received two checks, cut on different days, for the same amount of money and dedicated to the same repairs. I also learned that while I was away the same detective tried to talk to some of my neighbors--they told me he was a bully and that they had nothing to say to him because they had no idea why he was even wasting their time--and costing AAA money! Worst service in my 40 years of driving--you get what you pay for in car insurance, just like anything else.
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Posted by trmn8r on 2012-05-02:
A detective probably questioned you to help make sure no fraud was present - unfortunately there is a lot of it.

The good news is AAA gave you the lowest rate, has paid for the damages which were relatively minor.
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Home and Auto Insurance
Posted by Jameslemasters66 on 02/18/2012
SAN JOSE, CALIFORNIA -- We have been AAA customers for 20 plus years for home and auto insurance needs. We had been dealing with an assigned agent, who had been with us for at least five years of this policy time.

He would look after any changes, updates, annual reviews, etc. Then all of a sudden, we would call and we were informed that our agent was not available and would we like to leave a message or go into his voicemail. Messages were left and never returned. This took place over a year and half time period.

Then out of the blue about a year ago, we received a phone call from AAA. It was our new AAA agent, calling to introduce herself and go over our policies, since they had been in limbo for a year and a half. WHAT A SHOCK!

She did the review, and discovered we were under insured, and suggested an umbrella policy should be part of the coverage.

One week ago, we called because, again, there was no policy review and no sign of our AAA agent. We took our policies to another insurance company and had a review done. It turned out there were errors in our policies that would cost us financially had there been an accident. There were also errors that cost us financially over, at least the last year, unknown to us, until the review by another insurance company.

Again, when we tried to get a hold of our insurance agent, and we were told that she was no longer with AAA and we did not have a new assigned agent. We had to make the corrections on our policy with the call center and the corrections that were made, would arrive in the mail to us in a couple of days. Well, the corrections were sent out to us and there were still errors not corrected, that should have been corrected.

So, our questions to AAA are: is this the way they treat all of their clients? If so, ares these new cost cutting measures? If so, then maybe we should be shopping for a new agent that will provide at least the very basic service of a once a year review. After all, AAA claims they value the relationships they build with their clients. Well, we are not feeling the love in this relationship.


James & Terri Le Masters
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Posted by lpzahno on 2012-03-01:
AAA Roadside Assistance Sucks. It is a rip-off and NOT designed to do anything but take your money. A cab driver tried to give my car a jump because AAA left me STRANDED from 10:30 p.m. till nearly 1:00 a.m.! They are a joke.
Posted by jktshff1 on 2012-03-01:
I've had AAA roadside assistance for over 25 yrs and have been very pleased with the service. Don't know 'bout the insurance end of it.
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AAA Failure to Houston Flash Flood Claims from January 10, 2012
Posted by Lazear on 01/18/2012
KATY, TEXAS -- AAA has been my insurance provider for two vehicles and our primary residence going on three years. Prior to switching to AAA, I was insured by Nationwide and had claims settled satisfactorily through real catastrophes including northeast ice storms, and hurricanes Rita and Ike over the years.

Last week in Houston we experienced heavy flash flooding which caused some minor water damage to one of our AAA insured vehicles. We took the vehicle into our dealership last Wednesday for what was to be a two hour service to the engine but was put on hold pending AAA inspection. What we experienced with the auto claim with AAA since that day has been nothing short of unbelievable.

AAA deemed the flash flooding a catastrophe and assigned all claims to a catastrophe team. From that moment on, I could no longer call the AAA main number I had on record because all claims were being handled by that team. The catastrophe team was either a third party or actual AAA staff, but that varied on who at AAA we talked to. Regardless of their affiliation, no matter when we called that "new" number, we either received a voice recording or was put on hold until we ended up hanging up. When we did finally get connected to someone later in the week, they had no idea what the status of our claim and had no system availability to tell us anything.

By close of business Friday, January 13th, the dealership reported to me that the AAA inspector had indeed come to look at our vehicle but had left without authorizing the repair. So I called the catastrophe number once again at 5:15pm Friday and received a recording stating they were closed outside of "normal" operating hours!

Then we waited, WAITED, AND WAITED without a work truck I desperately rely on. It turns out that the "catastrophe" team decided to take off not only the weekend but also Monday to observe the holiday. WOW!!! In the core turnaround time for all your customers impacted in the greater Houston area, you conveniently decided that the "catastrophe" didn't warrant staffing or response through a three day period? God forbid the next "catastrophe" doesn't strike right before a long holiday weekend or your customers will just have to wait even longer.

So I waited until Tuesday of this week (today) to go ahead and authorize the two hour repair and subsequently pay for it out of my pocket. Never did hear from AAA.

Our relationship is 99% me paying you on time every month for both auto and home insurance. The 1% time I need my insurance to come through for is during times of need. You miserably failed as an insurance company to act even remotely prepared or responsive in the time of need. I have already lined up alternative quotes and will never pay AAA another dime for auto insurance. By mid-year I plan to find an alternative for my home insurance as well. Of course at that point your bread-and-butter membership and roadside assistance will no longer be needed.

Maybe you have strayed too far from your core business of Auto Clubs when venturing into the insurance business? Not sure but to be so complacent and non-responsive to claims seems to indicate so.

I sent this note to the CEO in hopes he has some insight when he's reviewing quarterly insurance income results later this year and asks his executive team why AAA is losing customers in Texas. I'm sure I'm one of MANY customers that had the same experience with AAA during this event.
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