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Use UTMOST Caution
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- **Title: My3Cents: A Disheartening Odyssey with Best Buy** Embarking on a consumer Odyssey, I find myself compelled to share a tale of misfortune with Best Buy on My3Cents. Brace yourselves for a narrative riddled with misrepresentation, shattered trust, and an uphill battle for justice.

**The Prelude:** In the summer of 2023, I entrusted Best Buy with the monumental task of building my dream PC. Little did I know, this seemingly straightforward transaction would evolve into a labyrinth of grievances, leaving my PC inoperable. **Navigating Legal Complexities:** As a resident of California, I invoked the California Civil Code, Section 1770, revealing potential breaches of contract, warranty claims, and consumer protection violations. Legal complexities added an intricate layer to my already challenging situation.

**Breach of Trust and Consumer Rights:** Best Buy's acknowledgment of their error was overshadowed by their refusal to cover return shipping costs and complete my refund request. This unjust distribution of responsibility not only breached my trust but also trampled upon my consumer rights. **Futile Resolution Pursuit:** Efforts through PayPal, customer service channels, and conventional means proved futile. Best Buy's seeming indifference to accountability and customer satisfaction underscored a distressing pattern that left me in a perpetual struggle for resolution.

**A Plea for Consumer Empowerment:** This article stands not just as a recounting of my personal woes but as a plea for consumer empowerment. In a marketplace saturated with choices, consumers deserve transparency, accountability, and fair resolutions. As my story unfolds in the digital corridors of My3Cents, I hope it resonates as a cautionary tale for those navigating the tumultuous waters of retail transactions.

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Sent computer for repair and they destroyed it
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OCOEE, FL -- My wife's Asus laptop screen started flickering 4 days before the warranty was up. This was the only stroke of luck in the whole scenario that follows. Checked the device in on December 12, 2016. The squad sent it to their crack facility in Kentucky where they repaired the screen then prior to packaging obviously dropped the unit on its corner from a considerable height given the damage that the unit had (I have detailed pictures showing the damage). We took it back to the squad and they apologized for the damage and tried to pawn it off on shipping. The box it arrived in was not damaged at all, again (I have detailed pictures). I demanded they give me a new computer based on the shock the laptop must have had at their hands. They said their hands were tied and would have to send it for escalation to determine what they could do. They decided to replace the whole bottom case as well as the keyboard and DVD drive. We picked up the unit and took it home. I turned it on and started checking thins out when I noticed that the touch pad was misaligned and was catching on the edge of the housing, it also had gouges on the side like someone tried to pry the mouse pad into place (Again Pictures). The screen did not close evenly as well. These things alone were enough to make the manager of the store wonder how hard it was dropped to cause these type of problems. The Geek Squad person I was dealing with also agreed that the damage must be beyond just cosmetic.I asked for an exchange for a computer that wasn't damaged. We sent it off for the third time with the hopes that the e-mail the squad representative sent in addition to the 2nd escalation would describe the probability that the unit may have more internal issues than Kentucky was willing to admit to. I walked into the store yesterday to talk to the manager again and waited about 10 minuets and got a phone call from the squad in Kentucky acting like they were going to help convey my concerns to a higher authority. This was proven to be BS when the same person called from Kentucky to say they replaced the mouse pad bracket and keyboard again for some reason. They continued to basically read me a canned response that you would only hear from someone who does not care about customer service or doing the right thing. I I had taken the damaged computer into the Geek Squad and it needed all of the repairs that have been done to my unit so far they would surly recommend I buy a new computer because if all these things were damaged there are probably more things wrong than are apparent. The people at the local store agreed that my concerns were valid. The fact that the manager of the store did not come out to talk face to face and had a specialist at BS call me tells me this is just standard operating procedure. Oh by the way, I know this is a fact because I have a relative that used to work for Geek Squad and he warned me this is how it would go and this is why he quit because he was forced to tow the company line of avoiding responsibility and blow smoke when it comes to doing the right thing. I will be posting on every blog, social media site, e-mail of all people involved. I will not stop until I get satisfaction. Hell I may even picket outside the store and print this experience up on fliers and hand them out to everyone I know. I WILL contact corporate about this, guess what I have that option as a consumer as well. Is all this worth jacking me around for 2 months without a computer for my wife or does it seem like a really bad way to do business. Oh by the way Asus will be hearing from me as well because a computer should not break after 1 year with very limited use.

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Duped by Best Buy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- In early November 2019 I purchased a new laptop at the recommendation of a young man who worked in the Geek Squad at Best Buy. The laptop was an HP Laptop 15-DY0013DX. Since purchasing the item I have had to return to Best Buy three times. That is three times in a little over two months. The laptop is not an item I use every day. On the contrary, I use it every couple of weeks due to my schedule. Yet each time the machine freezes and will not let me log out or go to a different page or application. When the machine is not freezing it opens a different page as the home page even though I have set Google as my home page.

The first time I went to Best Buy I was told that it was a fluke that the laptop froze. The young man corrected the home default page so that it would open to Google. He also put the chrome icon on my desktop since it could not be inserted to the shortcut bar at the bottom of the page. Why, I do not know because there was no explanation as to why the computer would not open in chrome or allow for the icon to be posted to the taskbar.

A few weeks later, I returned because the computer would not accept the wifi at my house and it froze. The gentleman at Geek Squad desk was able to get it to function and had to reset the default page on the internet to Google because the internet would open to several different pages in one sitting such as Bing and Yahoo. Again no understanding as to why the machine froze and of course it did not freeze while at the store.

Today the laptop froze again, and again there was no idea as to why a brand new laptop would freeze. The gentleman at the store tried to be helpful but could not explain why it froze and went on to try and sell me coverage for the software. $200.00 for one year and he could send it out to see why the machine froze. This is a brand new laptop it should not freeze while being used. Again he had to reset my home default page because it would not open to Google. Yahoo was the preferred page today. Worse, he explained to me that had I returned my laptop before the 14th of January it would have been replaced with a new laptop. So in the meantime I have a brand new laptop that is garbage because it does not work.

No one in my previous two visits to Best Buy thought to tell me that I could return the damaged machine for a new one. I am told today on my third visit and I believe that I was told only because the time to return the garbage product has expired. Yet, Best Buy was trying hard to sell me their $200.00 software coverage. I do not know who is taking advantage of me more Best Buy or HP. This garbage laptop should be replaced with a new one.

It is hard to believe that a new laptop barely used to cause so much headache and frustration. I have not visited a Best Buy store so often as I have in the last two months. I have been duped by Best Buy and HP. Beware, if purchasing an HP laptop and the Geek Squad's lack of disclosing the ability to return a new damaged laptop until the return period expired.

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Sold a Glass Candlestick Inside an Expensive Samsung Notebook Box - BB Refuses to Accept Responsibility
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- I bought an expensive computer box from Melbourne, FL Best Buy store and inside was a glass candlestick and a dirty, Samsung chromebook (that of course doesn't work!), no cord. There was a booklet included but the serial number that is included does NOT match the serial number on the box.

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Best Buy proved to be the Worst Buy of my entire life
By -

WEST HARTFORD, CONNECTICUT -- Do you remember the days before the big chain stores when there was customer service? I can recall going to G. Fox in Hartford, Connecticut and being waited on by a sales representative without sending out a search party. I can also recall a “no questions” asked policy of returning merchandise. About a month ago, during the crunch time of tax season, I purchased an expensive laptop on sale at a Best Buy nearby.

At the time of purchase, I knew that I would not have the time then to set the computer up, install various programs, go out and purchase additional programs (since my older computer had Windows Xp and this new laptop had Windows 7), install these new programs as well, and transfer all of my data files onto the new computer. Such a laborious process often consumes a week's time if all goes well; otherwise, it could consume an eternity.

So I left the laptop sealed and packaged in what appeared to be a flawlessly intact box, believing that it was better left protected in styrofoam, hermetically seal plastic wrap, and a thick cardboard casing than on a desk, prey to six very curious cats. Of course, I foolishly thought that if there were any problems with the laptop, that I could exchange it at Best Buy for another laptop. How dumb! Yesterday when I finally had time to set up the new laptop, I opened the box, only to discover that the monitor screen had been damaged, making the computer completely useless.

Consequently, I hopped into my car and drove down to Best Buy, expecting to exchange the computer for an undamaged one. How dumb again! When I attempted to exchange the laptop, the manager on duty regarded me with the suspicion of a Gestapo officer examining my DNA. In spite of my repeated assurances that I had not dropped the laptop - swearing up and down that I had not even removed it from the box - he was as unmoved as an IRS agent seizing the very last dollar from my bank account.

I explained to him that I had deliberately kept it in its protective styrofoam, sealed and unopened, and stored it in a safe place in my home, away from any temperature extremes, until I was prepared to set it up. My pleas of innocence were of no consequence. He refused to exchange it. He did, however, offer to send it back to the manufacturer, adding, with the look of “don't hold your breath', that it would be entirely up to the manufacturer as to whether the damaged laptop would be replaced by Toshiba. It then occurred to me that Best Buy was simply throwing me under the bus to the whim of a manufacturer located perhaps in some very far off distant land.

The young lady at the desk, who processed my service requisition to have the laptop sent back to Toshiba for possible consideration of an exchange, explained that unless customers return their damaged laptops within an hour or so after purchase, that they are often regarded with the suspicion of having damaged the laptops themselves. I then regretted not having brought a urine sample. I then looked in vain for a lie detector test behind the customer service desk. So I decided to post this blog entry to make other individuals aware of Best Buy's posture toward its customers. There's an old saying: buyer beware.

I would also caution when purchasing anything at Best Buy, be afraid…be very afraid, and be certain to bring along your attorney, a notary public, and two witnesses. Needless to say, I recommend never buying anything at Best Buy. But if you do not mind being regarded as a liar, then I suggest before you purchase a laptop from Best Buy, that you have the sales clerk remove it from the box, plug it in, and then test every possible feature and program on that laptop for hours, if not days, before removing it from the store. Best Buy proved to be the Worst Buy of my entire life.

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Best Buy Extended Warranty Not Worth Paper it's Written On
By -

PHOENIX, ARIZONA -- I purchased an E-Machine Computer System about 2 years ago from Best Buy and also bought the "Extended Service Contract" with it as it is a business computer. When I bought the computer they talked me into buying the "Extended Service Contract" and stated that if they had to send my PC to the repair shop I would be given a "LOANER" computer to continue operating my business. At that time I thought it was a good idea and went ahead and paid the extra $150.00. Now keep in mind the computer itself was only $500.00. The computer ran fine for over 2 years and then the motherboard went out on it, suddenly, no warning, it just wouldn't start.

I take the PC into Best Buy for servicing thinking that they will give me a loaner PC while they send my PC to be repaired. NOT!!! They acted like I was asking them to give me a FREE computer. I explained that the salesman told me they had a policy to give out a loaner PC if my PC was going to be in the shop for more than a few days. The Best Buy technician said the original salesman must have lied to me because they NEVER do that. I explained that using a PC is critical to my business as I sell Bath and Body Products over the internet and without a PC to receive the orders and know where to ship them, my company would be shut down.

He acted like he didn't care and referred me to the computer department saying "They have some great buys on new systems". He said the repair department would only take a week to replace the motherboard. I said "I do have a laptop that I guess I can use in the mean time but it doesn't have any of my historical data or customer credit card files on it". I pulled the Hard drive from PC sent for repair as I didn't want anyone to see my customers credit card information or any of my business information. My whole company was on that hard drive.

Of course I couldn't use the hard drive on my laptop and I pulled it thinking I could just stick it in my "Loaner" PC to get me by. Well, a week came and went and I called the store 2 days after the original promise date, the day they said my PC would be back from the shop. The tech informs me it will be another 25 days as they had a hard time getting the motherboard from E-Machines to replace the damaged one. Now, I am very angry! Not only was I lied to originally, but they also lied when they said it would be done in a week, AND no one seems to care that my business is so dependent on the use of a computer.

I asked if there was a way to speed up the process and could I call someone to see if a manager can speed it up for me. The tech said, "NO, we can't contact the repair company directly, we have to go through our corporate office if we need to speak to them." I said, "I find that hard to believe that you don't have a contact number". To make a long story short, I had to break down and buy another computer system so I could access the files on the hard drive I pulled from the PC out for repair. It was an extra $600.00 as I decided to buy a nicer brand, an HP Pavilion. I figured these are probably better made.

I DID NOT BUY THE SERVICE AGREEMENT on the new PC. I tried on 6 separate occasions to talk to a manager about my problem and no one was EVER available and NO ONE EVER RETURNED MY PHONE CALL!!! I finally got my PC back 45 days later, no one cared that it took so long and their attitude was, "Well at least it was fixed for FREE", I tried to explain that, "NO, it wasn't, that's what I paid the $150.00 for the service contract." Oddly enough, that was the exact price for the motherboard. My suggestion to anyone reading this - DO NOT BUY A SERVICE AGREEMENT from BEST BUY STORES.

Yes, they will fix the problem but they never state that it will be repaired in a timely manner and they act like they are doing you a favor and you should be grateful that the service was FREE. NOTHING is ever FREE, except for air. That's what their salesmen are full of, HOT AIR! After all the problems I had with BEST BUY, I decided to stop shopping there. There are a lot of "Electronic" stores out there and I think I will buy from a small local retailer next time. They need the money more, I can support the local economy and they probably care more about keeping their customers happy. Thanks for reading my story.

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Do Not buy from Best Buy online!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- Do not order online from Best Buy! I placed an order for some peripheral items (cables, etc.). Right after that my work went into
***published here https://www.reviews.io/company-reviews/store/best-buy***

meltdown and I am just coming out the other side now and realizing I never received the items. Their website says the package shipping status is still "Awaiting UPS pickup" which means they never sent the items and they freely admit this. However it has been 7 months now so they will not refund or reship the order. First I spent half an hour on the online chat. That representative seemed perfectly happy to "re"ship the order. Until she found out it was more that 6 months. Then she told me I had to call in as well. After going through the recorded phone tree, I got someone I couldn't understand telling me no refund or reship. It had been too long. I said that if I was complaining about a received product I would totally understand, but their own website says it was never delivered! 7 months was all I kept getting again and again, even from a supervisor. When asked "so you never shipped the product and now you are keeping my money, is that OK with you?" He started the standard script and I stopped him and asked again with the emphasis on YOU. He hesitated a long time and then went into the script. Keep in mind that all of the customer service reps are in the middle east and can barely be understood. I recommend you all go to Best Buy and shop until you find what you want, then go home and order it elsewhere.

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Waiting to Long on Money Due to Me
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MICHIGAN -- I purchased a computer about a year ago. Best Buy failed to include the anti-virus, that came free with the purchase of the computer. I went back to the store the next day. The cashier could not complete the transaction with the register. He called over a supervisor, whom also could not have it accept non-payment for the virus protection. Supervisor informed me I would have to purchase the anti-virus, and they would refund me.

I purchased it with my bank card. Then was told Best Buy would put the credit on my Best Buy card. I told them no, I purchased it with my bank card, I want the credit on the card I used. I was not going to be forced to use it in their store, my money. It was to be included with the computer I purchased. Well I had to get the Attorney Generals office involved to get my money back. Well a year later, they put charges on my statement I did not purchase. And charged my account $52.99, for the anti-virus, again.

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Disappointed
By -

LYNNWOOD, WASHINGTON -- Let me start off by saying I truly do not leave reviews, ever. After my last experience with Best Buy, I want to at least notify people of the supposed "Best Buy". I purchased my first laptop this last Saturday, an Asus. I did not know too much about laptops in general, so I went through Best Buys' reviews a few days before that. I finally came in, and was helped by a very nice Samsung representative. Surprisingly, he answered all my questions about the Asus and complimented it and told me about his knowledge. It was interesting because not one of the salespeople came and offered any help.

After about an hour debating whether or not I want to spend $550 on this laptop, I decided to go ahead and buy it. Of course, then the salespeople are right there to help. Now I know they don't make commission, but I was disappointed as to feel noticed only when I would make a purchase. Not a biggie, as I went ahead and made my purchase, they convinced me I needed Geek Squad. I don't know how that service is, but I went ahead and did it knowing I am sometimes accident prone. Good program to have.

Then they started talking about paying for a service where they reboot my computer, install all the anti-virus and provide me with Windows Office so I would not have to go out and purchase it for $150. This service was $100, sounded like a great deal considering the Windows Office was $150. They made it "clear" to me that if I was to do all of these things, it would take me on about 9 hours to complete, would pay a lot extra out of my pocket, and I had only one chance to get it right or I would completely be out of luck and have to repurchase it all. This did not sound too appealing to me, so I went ahead and paid them an extra $100 to go ahead and do this.

Sounded great to me, although my bill came out to over $1000 from a $500 laptop. So they send me over to GeekSquad, assuring me that they would install everything for me. Well... the actual service ended up being about five minutes. I left, and yesterday I go to log-on to my Windows Office, only come to find that I received a Trial Offer of 60 days... To make matters worst, my anti-virus pops up to tell me it is out of date. Quite shocking and disappointing, I thought I paid them $100 to handle this all for me? So I call Lynnwood Best Buy Management, and I receive **. I told her my issue, and how I felt completely taken advantage of.

I am a college student after all, and $100 of NOTHING is a lot for me. So what ** told me was, I would need to purchase Microsoft Office for $150 and repurchase my anti-virus. I told her how I was told none of this and was told by the sales associates that this came included to me for the charge of $100. She told me there was nothing she can do. I asked her what the charge of $100 was for then, and what she told me was labor. They charged me labor for $100, FIVE minutes of labor.

I told her if there was any way she can at least take that charge off since I am going to have to go back and purchase the Microsoft Office and Anti-Virus. She said "No", that I need to be charged $100 because Geek Squad took the time out of their day to go ahead and do the service. Let me remind you... this was 5 minutes of service that I got some type of Trial Offer and an out-of-date Virus protection. I told ** I was quite surprised she showed no care, and was getting annoyed with me.

After 15 minutes on the phone, she told me "I have been on the phone with you for 15 minutes and you are not getting the answer you want, so I am going to end this conversation." and hung up on me. I was extremely hurt to know that I am out $100 dollars for the service will have to pay $200+ for Microsoft Office and Virus protection, and on top of that, **, manager of Best Buy hung up on me. Very disappointing, since my family and I had made purchases from Best Buy always. I will not be going back because their Install Service is a complete rip off, and I am out money because of their carelessness. Horrible service from a place I have spent so much money at.

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Black Friday Fraud!
By -

We received inappropriate and likely illegal treatment at the Simi Valley store and by the Corporate office phone line. A group of us loyal customers, stood in line in front of the Simi Valley store on Wed. November 25, 2009, until Black Friday, November 27, 2009, in hopes of purchasing their advertised laptop for sale in the amount of $197. We were amongst the first 10 people in line who were guaranteed a laptop. We were advised the store had 40 more laptops on a first come first serve basis. On their website, it stated this was a ticketed item and only guaranteed a certain amount of customers to receive this item.

Come 3 am, when the employees were handing out tickets, we were advised that they were not handing out tickets for this item. One of the employees said the reason was because consumers have until 9 am, once receiving their ticket, to come and pick up the item. This allows them to receive their ticket at 3 am and go to another competitor store and do their shopping there before 9 am. By not ticketing this item, it prevents them from leaving the store, therefore, they will shop and spend more in the store.

We were advised that at 4:40 am, they were allowing the first 10 people in the store so they can be guaranteed their laptop, followed by increments of small groups every few minutes. Upon entering the store, we had asked the manager where could we find the $197 laptops. We were advised and directed by an employee to follow the red balloons and stand in line within the red tape. At 5 am, the cashiers would open and then we would be brought out our laptops. This way the first 10 would get their laptops guaranteed. Little by little, people were flooding in and grabbing items, while we all just watched and waited for 5 am.

At 5 am, we were called up to the register 1 by 1. I was the 3rd person who was to get a laptop and my group followed, along with the other families we got to know by spending two nights out in the cold, camping out in front of the store. When I got to the register I was told that they were all out of the laptops. Of course this caused pandemonium amongst all of us who sat out there since Wed, to be guaranteed a laptop! The management team was so unprofessional and advised us that it was our fault we did not receive the laptop and no one told us to sit out there since Wed. Of course this did not sit lightly with everyone.

The employees kept advising that they only guaranteed the first 10 people and the rest was at a first come first serve basis. We kept trying to tell them we WERE the first 10 people and had been sitting out there since Wed to guarantee our spot. The employees were not listening to us and were very rude and condescending, even one manager, **, jumped up on a stool and started yelling at us telling us to get out of the store. It even got to the point where they called the police on us. Now, while sitting outside the store since Wed. afternoon, we got to know the police in the area. They had patrolled by and kept an eye on us, for our safety.

They even would come by and have friendly conversations with us about our shopping spree, family, sports, etc. They knew we WERE the first in line. When the employees told the police of the situation, they just shook their heads at the employees and advised us that we had ourselves a civil action case and suggested we take the company to court. The police knew that some of us missed Thanksgiving dinner with our families to guarantee we got a laptop, as a Xmas gift for our children. We can not get that quality time back. Needless to say, the police were on our side and therefore, they just left the store.

A teenage boy who was standing in the line behind us for 2 days, happened to be in the area where they had the laptops and saw people who were at the end of the line outside, grabbing the laptops. He was lucky enough to grab one. He came over to where we were and heard the commotion. He knew we were outside the store for several days, he handed the laptop to a lady who was one of the first 10 people. He knew she should have received a laptop. This teenage boy knew Best Buy was wrong and that this lady should be getting this laptop, not him.

For a complete stranger, let alone a teenager, to recognize that Best Buy was in the wrong, was just very upsetting and shows how their company has lost compassion for the American consumers! When this lady went to purchase the $197 laptop she was promised was the price from Best Buy's advertisement and what was tagged right on the side of the laptop as $197, the employee tried to charge her $297. Again, we all were upset because this was not the price the advertisement announced.

The employee advised us that they had optimized ALL the laptops, which is $100 extra, and if she wanted to purchase the laptop and walk out with it that day, she would have to pay $100 extra. WHAT???!! Where in their advertisement did it say, "$197 laptop, $100 optimized - out the door $297". This is plain and simple FALSE ADVERTISEMENT!!! This was a scam by Best Buy!! Again, we were trying to argue this amount with the employees, which got us NOWHERE! We were again told several times that it was not the company's issues and if we had a problem to take it up with their corporate office.

When asked for the number, The store manager, **, rudely stated the number out loud and told us to leave. I had asked her to write the number down as well as her name. She rolled her eyes at me and wrote the number and her name on a card. She wrote her name so sloppy that we could not even read her name. She again told us she was not going to do anything and to leave the store. Of course we were very upset and appalled at the treatment we received from a well known store like Best Buy. We were treated like criminals and forced to leave the store. We sat outside the store, trying to get a hold of the corporate office and were hung up on.

We called back, and were advised it was not their issue, we had to handle it with the store. We even asked them what was the purpose of their corporate office, if they do not handle situations like this. We were even accused of being liars. After all this repetitive abuse, we decided to take matters one step further. We NEEDED someone to listen to us.

The family behind us, knew of a corporate attorney. She got on the phone with him and he advised us we had a class action case against Best Buy since there were several families involved in this matter and we had a store full of witnesses. Which by the way, these witnesses were pretty upset as well at the treatment we received and how this whole situation was handled that they provided us their contact numbers so they can be a witness if we needed them to be. The attorney advised he would take the case and file a class action suit against the company on ALL of our behalves. We wanted to try to give Best Buy a chance to settle this without going that far.

We were not looking to cause trouble, we just simply wanted to resolve this issue and receive an apology for the treatment we received. Again, we tried to call corporate. I spoke to a **. ** had called the store to try to get their side of the story. She stated the manager of the store's name was **. She stated that ** advised her that I had gone to another department to get another item, therefore I lost my place in line. ** also advised ** that they only guaranteed the first 10 in line. ** got back on the line with me and told me what she was told by **.

Now, this was very upsetting that Best Buy would hire a manager who would lie and try to turn things around like this. This not only makes her look very bad, but this is also a reflection on the company, especially with ** being the store manager. First of all, ** did not know who was calling and complaining. There was a group of us who were there, we were all upset and we all got on our cell phones to complain to corporate. There is no way she would have known who was on the phone since she never once asked our names to identify us.

The only way she would know I went to another department to get something else is if ALL 10 of us who were let in first, went to another department first together to get something else. Which of course was NOT the case! ** then advised me that it now turns into **'s story against mine. I had advised ** that I know for a fact that I was not the only one calling in and complaining and the others would have the same story as I did.

** told me that no one had called in and there are no complaints against this store. Which again was a lie because I was standing next to someone who just got off the phone with corporate with their complaint and there were several others right next to me on their cell phones with corporate as well. I advised ** it was not my story against **'s. I told her I know you guys have cameras in your store and if she wanted the truth to pull the video tapes, which will show we went up to the manager and we were directed to stand in a line within the red tape behind the cashiers.

I advised ** that we had contacted an attorney, as well as the media, and I was calling to give their company a chance to try to resolve this matter before we were to meet with the media that morning. I was then advised by ** to do what I feel like we needed to do because there was nothing she could do to help me. We met with Fox Channel 11 news, in front of the store, a half an hour later. We all expressed our concerns and complained about the customer service and treatment we were provided. We also expressed our concerns on the company's false advertisement. This was fraud, a scam!

The news interviewed the store manager, **, who stated unfortunately they did not have any more laptops to provide us, but in exchange, they would provide each of us with a $200 gift card and a discount on another item in the store. The representative from Fox news approached us and advised us of the offer from the store manager and then left. When the group (the 8 of us) approached ** to accept her offer, she then told us that she was not giving us each a gift card, she was just going to give one gift card in the amount of $200. This was ABSURD!! AGAIN, we were lied to by their employee, a manager at that!!

We, of course argued again with ** and advised her that we did not just stay 3 days and 2 nights in front of their store just for a $200 gift card for the 8 of us. We each were purchasing a laptop. All 8 of us did not stand in line just to purchase 1 laptop! After a while of complaining to **, she told us this was all she was going to do for us and we were not going to get anything more out of her. ** advised us to deal with corporate. She stated that by us complaining to corporate, they can do more for us then what she could.

** finally said she would just give two $200 gift cards to two of us and the rest could buy something else at a discount and then work it out with corporate to get something from them. I was very upset and to the point where I refused to purchase another item from Best Buy! Regardless of how good the deal was, I was NOT going to contribute another penny to a company who has NO respect for their faithful and loyal customers! Therefore, I was NOT going to purchase anything else for a discount. This whole thing has been a scam to rip off the American Consumers!!

We called corporate again and advised once more of the whole situation, and were told there was nothing they can do and it should have been handled in the store with the manager. Corporate even got ** on the other line so they can hear from ** what she wanted them to do for us. ** stated that she did not know why we were calling and she already gave us a discount and gift card. We reminded ** that she was the one who told us to work something out with corporate because she could not give us all the $200 gift card. ** denied ever telling us that.

We kept advising her of the whole conversation that took place in the store to refresh her memory and reminded her that she told us to deal directly with corporate to get this issue resolved. We have gotten nowhere with the corporate office and with the Simi Valley store management. We wrote a letter to the CEO of Best Buy and are hoping they provide us the $200 gift card and discount for another computer, that their manager had promised us on TV. We are still pending the results of this letter. I am so disappointed with Best Buy and I am hoping the CEO can restore my faith in this company. If not, I will boycott Best Buy every chance I get!

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