Best Buy Car Stereo Installation

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Customer Service/Car Stereo Installation/Bad Management!
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KILLEEN, TEXAS -- I drove 30 miles to Killeen Texas in order to buy a CD player for my car. I spoke with an employee who was wearing the name tag 'Mike' even though that was not his name. That should have told me what kind of a business this place is. After the installation department had my vehicle for over THREE HOURS, I still had not received a call on my cell phone telling me the job was complete. There is NO customer waiting area in this store, if you are getting something installed in your car, and customers aren't even allowed to walk through the back of the store to get to this department. I returned to the store (after waiting for OVER THREE HOURS) and asked the customer service employee to call the back and see if my car was ready. (It was either have her call, or I had to walk an entire block to get to the back of the store to check for myself) After the customer service employee called the installation department, I was told to 'walk' to the back, and they would tell me what was going on. When I got back there, my car was parked in the back lot, and they were already deep in the process of working on two other cars. When I asked what the problem was, I was told that my car was designed in such a way, that it would take additional wiring and labor ($200.00 worth) to install the cd player, and they assumed I didn't want that done. I asked why I hadn't been called, so that I wouldn't be waiting for OVER THREE HOURS, and I was told they had just gotten done. (LIE) I asked for their managers name, and was told they 'didn't know', but I could find him 'upstairs'.

After driving back around to the front of the store, and going back in, I had to stand in a line (for a very long time, as there was only one person in returns) waiting to get my money back. When I finally got up to the return counter, I asked for the name of the manager over car stereo installations, and was told, "I don't know". The employee asked another individual, who said there was NOBODY overseeing that department. This person, I found out, was the store manager, who refused to give his name at first, and when I asked him again, he tossed down his business card, and began to berate me, telling me it wasn't 'his fault'. Then, he demanded I leave 'HIS STORE' before I even had my money back.

I went directly to Circuit City, and inquired in their car stereo installation department about the situation with my car, and the difficulty in installing a cd player. (It's a 2000, so it's not like it's an antique) They quickly looked in a book, which clearly showed (I saw it myself) that my particular car, for that year and model, would require extra wiring and extra labor, or else the cd player could not be installed. I asked Circuit City if Best Buy should have been able to look in the same type of book and told me, RATHER THAN KEEPING MY CAR FOR HOURS, AND WASTING MY TIME, and they said, 'Certainly so'.

Best Buy's problem is not just that they had incompetent people working there, but a much larger problem is the individual they have chosen to hire to manage that store.
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tander on 01/01/2005:
That's Best Buy For You, there not very bright at that place
LegalCollector on 01/01/2005:
In regards to car stereo installation, I've always known it a rule of thumb to avoid places like Best Buy and go to an actual car audio shop. Sorry you got burned.
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Best Buy Car Stereo Installation - Valencia, CA
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VALENCIA, CALIFORNIA -- I showed up about 10 minutes early for my appointment, and the stereo installers got right to work on my install (I had brought in my own Pioneer head unit for installation that I had not bought from Best Buy). I was out of there within 20 minutes with a great install, super polite BB employees who even gave me a quick tutorial about how my new stereo worked. They even told me they would install my stock head unit back in for free if I ever decided I wanted to sell my vehicle (I just have to show them the install paperwork). I was a little hesitant to have a big box store do the install because I had a bad experience with Circuit City but this particular Best Buy was awesome and I would recommend them to anyone in a heartbeat.
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Alain on 11/07/2010:
I didn't know Best Buy did stereo installation. Thanks.
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Car Stereo Installation
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If I was quick to blame I must also be quick to praise. It took awhile but Best Buy redeemed themselves by giving me credit for a car stereo I had purchased & had installed but continuously had given me problems. I up graded to a Pioneer (which sounds great) & they installed it for free.

A lesson learned-give people the benefit of the doubt & a chance to make it right.
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Installation Nightmares
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PONTIAC MI, MICHIGAN -- A few years back I purchased a car stereo from Best Buy and it was the worst purchase I ever made. There so-called "free" installation cost me plenty. First of all they hit me up with wire harness charges, even though the stereo I purchased had come with a wire harness. When I asked about this I was told they have to use their own wire harness to warranty their work (even though the wire harness was the same), but that is just the beginning. After receiving my car back from them I was driving down the road, checking out the stereo when my dash panel fell off. It turns out they broke where the panel clips into the dash. I returned to the store and the manager took down my info, took pictures of the broken dash and said they would contact me about what they would do. After three weeks I called and was told that they had never heard of me, so I went back filed another report and took in an estimate from a local garage of $600, they again took my info, my quote and more pictures. I week later I was told they must have lost it and the manager could not remember me he claims.

Needless to say I spent many hours on the phone and time wasted going back to the store without ever getting a dime out of them. Their corporate offices put me off and I sold the car without ever having the dash properly repaired. I will never have any service work done by them again and I now shop at Circuit City, I have had wonderful experiences with their service department.
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Anonymous on 02/21/2001:
Circuit city is owned by Best Buy! Although I agree that Circuit city seems to run its shop a little more professionally. Best buy should take notes!
Anonymous on 04/02/2002:
jmd on 11/23/2013:
The last time I was in there was about 13 yrs ago and had a bad experience-My Husband had bought me a car stereo and it was supposed to come with free installation. When I went in to have it installed they told me it would not be free and never promised that. I was so upset with them that I have never been back there in 13yrs. Yesterday I wanted to get some Christmas shopping done and ended up in there looking for an IHome. I stood in the aisle looking for the right one that would fit my Daughter's Itouch. So I needed some assistance for just a quick question. The guy who was in that area was busy with another person. So I approached a worker who walked by and asked him for help. He looked bothered and said that, the man talking to the customer was in charge of that area. So I waited again. I was getting a bit bothered just standing there waiting while they chatted it up about more than just a product and not even being acknowledged . I finally said excuse me can you help me quickly-He looks at me all smug and says-I am helping these people right now. I said it is just a quick question about finding the right Ihome. He points to one and says that one. Turns back and continues chatting. I look at the one he pointed to and it looked like a cheap item. So I am wondering are there others here to choose from. I finally got someone to help me. It was a quick question. The thing that really bothered me is that I was not acknowledged. All he had to do was turn to me and speak nicely and reassure me that he would help me soon. When I got to the register. I told the cashier that it was hard to find help/assistance. She seemed like she did not care at all. I said ya know that is why I don't come here. I also went over to the customer service and told a man thereof my experience there. He was nice but I will never go back there again. I am also going to return what I bought. I wish I did not buy it there. I spoke to too friends and they said they felt the same about the place.
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Hidden Charges
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GRAND FORKS, NORTH DAKOTA -- Got my daughter a car cd player for a Christmas present. The salesman said to bring it within 30 days of purchase and the would honor the free installation they advertised. 55 dollars later, they was a fee for the kit, wiring, and any nuts and bolts they would need.

Free install (NOT!!)

PS. The salesman is not allowed to inform you of these extra charges per the store manager in Grandforks.
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Anonymous on 12/29/2003:
We are here to screw you. There is nothing you can do about it. HaHa
Anonymous on 12/30/2003:
..uh...duh... ! some people just shouldn't be allowed to breed, you know?? !
Anonymous on 12/30/2003:
Not to be Best Buy's advocate, but if you (gosh no) READ the terms and condition of those car stereo installation offers from ANY electronics shop, they explicitly state that the consumer must pay any fees that come about outside of the cost of a normal installation. I.e. if it takes an extra three hours to install the stereo because your particular vehicle makes installation overly difficult, you have to pay for those extra hours.
chemman on 12/31/2003:
I purchased a stereo from Best Buy that came with all accessories needed to install, I.e. wiring harness, a number of universal dash board adapters, etc. and Best Buy still charged me for the wire kit and other items. When I inquired why I was charged for items that were already in the box I was told they had to use their own wiring kits or else they wouldn't warranty the work. On top of it all they cracked my dash during installation and gave me the run around for months without ever fixing it properly. I recommend never having any service performed by Best Buy, they are just incorporated scam artists!!!
darius78 on 01/27/2004:
hey dumbie... did you open it. If you open it then Best Buy has to take a loss on the camera and sell it discounted.. Say about $55.00.
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