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Best Buy Doesn't Honor Their Warranties
Posted by on
Never buy a Best Buy Warranty. I just sent the following to my state department of consumer affairs outlining my ordeal Their really should be a Class Action suit against them.

Warranty Fraud.

*Best Buy is attempting to exclusively use rebuilt parts since it is clear that the new part is available. While their terms and conditions indicate that new or refurbished parts may be used. It appears no attempt has been to obtain a new part.

*Best Buy is counting service calls as repairs and forcing the replacement of products to "fulfill" the warranty.

*Best Buy is intentionally using incompatible and inferior parts on their repairs.

*Best Buy does not properly explain the definition of "fulfilled" in their terms and conditions and misrepresents a 4 year warranty.

Approximately 2 months ago Best Buy was called for service on an extended warranty we purchased for a 46" Samsung LCD TV, Model LN-T4665F. The television was purchased on 05-19-07 with an extended warranty of 4 years. (1 year Samsung plus 3 years Best Buy)

The complaint under the warranty was that the picture would not work at times. When the television was turned on the volume always worked but sometimes the picture did not appear. We explained that this problem only happened sometimes.

The first technician came out and said nothing was wrong with the television and blamed it on the cable box. Verizon FIOS, our cable provider came out, checked the lines and boxes and assured us it was the TV.

Best Buys was called again. A second technician came out, took the TV apart and said the TV was in fact broken. He said a part had to be ordered and it would take about 10-14 days. During this time the problem got to the point where the TV would not turn on the majority of the time. After about 3 weeks we had not received a call that the part was in so we contacted Best Buy. Best Buy said the part had just arrived and scheduled an appointment to install the new LCD panel.

When the technicians arrived on their third visit as they were installing the panel, they admittedly stated that the part number of the panel did not match the existing part number. When questioned about it they stated this was common. They stated because a newer model was now out the new panel would be used but it would work just fine.

We immediately noticed that the color ration on the TV and the clarity was not the same. We immediately called the technician back but he said he could not return to the home and we would have to schedule another appointment. After waiting a week for the new appointment we were called on the morning of the appointment and given a code to take to the store to pick up a new TV. They would not be coming in to service the TV.

Upon going to the store and arranging for a comparable TV we were told that the warranty was "fulfilled" and that we would lose the remaining 2 1/2 years. Since we paid for a 4 year warranty we stated that we would not like a new TV and never requested a new TV. We just wanted our TV fixed properly so we could keep the warranty. We did not take the TV.

Upon calling repairs again Best Buy stated that they reserved the right to replace the TV after 3 service repairs have been completed. There are a couple of problems with this (1) There were NOT 3 repairs made, while there were 3 service calls, only one attempt was made to fix the television. Even if you are to count service calls as "repairs" under no situation should the 1st call be counted since their technician didn't even acknowledge a problem (2) At the 3rd appointment the technicians admittedly used the wrong, inferior, part stating "let's see if it works". (3)There is nothing to stop Best Buy from voiding warranties by wasting service calls as they did in our case and then classifying them as "service repairs" (4)The part the technician said wasn't available, hence the wrong part number, is in fact available. After contacting Samsung directly the part, part # BN07-00391A is in fact still available and available for shipment in 3-5 days. (5) Matt the last supervisor I spoke to at Best Buy has now acknowledged that they should come out for an additional service call. The LCD panel ordered on the second service call was actually on back order which is why we were offered a new TV after replacing it with wrong screen. Apparently it was known that the screen used would not work properly all along but they used it anyway trying to get away with it (In my opinion because they did not want to order a new screen but instead want to use a re-furbished screen which is not available.) The technicians themselves said it was the wrong screen and they would "see if it worked"

While Matt said someone would contact me to schedule a service call I have not heard back from Best Buy yet. In addition Matt stated the part was on back order and could take months. In my opinion this is a clear case of fraud and consumer deception.

*Best Buy is attempting to exclusively use rebuilt parts since it is clear that the new part is available. While their terms and conditions indicate that new or refurbished parts may be used. It appears no attempt has been to obtain a new part.

*Best Buy is counting service calls as repairs and forcing the replacement of products to "fulfill" the warranty.

*Best Buy is intentionally using incompatible and inferior parts on their repairs.

*Best Buy does not properly explain the definition of "fulfilled" in their terms and conditions and misrepresents a 4 year warranty.
     
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adam12 on 2008-12-09:
Best Buy used to be my favorite store. Because I have spent so much money there I am a Best Buy Premium Black Tie member. I just bought a 42 inch Panasonic Plasma flat screen TV. I've been trying to get it repaired. The problem is the menu's pop up on their own at random and block the picture. Then the remote control can't close the menu. The menu scrolls through the options on its own. Often things get selected off the menu on their own. For example, it may select "game" for video game when I am watching TV and then the picture goes out. I have the 4 yr service plan. I need to have the main board replaced, but the tech's keep trying other things and don't order the main board. Most visits they just look at the TV, do nothing and they close the trouble ticket. This has been going on for 3 months now. I am up to 9 technician visits for the same problem but no results. Best Buy threatened to start charging me for visits if I keep calling them. In addition, some of the technicians have been rude to me. For example, I have been lecture over not thoroughly reading the instruction manual. Well, I have read the instruction manual from cover to cover and that still isn’t going to fix a defective main board. Other Technicians don’t show up when they are scheduled to.
I feel like I’ve been scammed over the Service Plan. I wish I never bought this TV and Blueray DVD. I'm so frustrated.
Adam
wowurcrazy on 2009-04-08:
hmm.. I don't know where Best Buy gets their parts from but, if the place they get the parts from doesn't have it available then, it wasn't available. They don't HAVE to get the part from the manufacturer.
Anonymous on 2009-04-15:
I think a good solution is to just not repair things at all; the warranty is supported by the manufacturer, not the retailer. So, they should just stop servicing altogether and make the customer deal directly with the maker of the product.
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Best Buy's PSP on a plasma TV
Posted by on
I just finished reading other posts about Best Buy's performance service plans (PSPs), which provided some relief to know I’m not the only one being stiffed by Best Buy. I thought I would tell you my story, which continues today, mostly just to let anybody else out there who’s dealing with Best Buy what they may be in for when going with a PSP. I have a Magavox 42″ plasma that I bought from Best Buy back in April 2006. I bought a four year PSP, at the urging of the sales guy, given “plasmas are prone to breaking”. No problems with the TV over the last two years. In July of this year, I started getting a black line across the bottom…by early August the whole screen went black. My first call to Best Buy customer service was August 2nd. They put me in contact with a local “repair center” (its some dude with small shop and van in a nearby town), and he came and picked up the entire TV. He was sure it was hosed, given my description, but wanted to take it apart to be sure. A week later, he told me in fact the plasma screen was shot and that they were sending a claim to Best Buy to try to find the part. This was August 8th.

Since August 12th, I have been on the phone with Best Buy customer service at a a rate of about every two days. At first they were telling me that the repair center was looking for the part. When I called the repair guy myself, he told that’s not true, as Best Buy has not authorized him to go forward locating the part. Turns out that Best Buy was trying to locate the part themselves at a cheaper cost than what the repair had quoted. They finally started telling me that beginning the week of August 19.

Through the weeks of August 19, August 26, September 1, and September 8, I have been getting the same story. In my increasing frustration, which hit an apex today as I was screaming on the phone, I have been demanding a replacement. To no avail. Although I am talking to “supervisor” at some central facility in Texas, I am getting the same answer: “they’re still looking for the part and haven’t made a decision on the replacement TV.” I asked him who “they” were, and all he says is “corporate”. I told him (yelled at him) that I’m a 10 year customer of Best Buy with a Best Buy credit card who feels as if I’m being ripped off. “I understand your frustration sir and apologize for this situation.” I tell him that his customer service representative have twice filed for a replacement TV, and have promised phone calls back to me, but that I’ve not received one return call from anyone at Best Buy. I told him that, even though I bought a warranty on the TV, I’m doing all the work. “I understand your frustration sir, and do apologize.”

So, its now six weeks and I have no answers, and of course, no TV. I am so pissed off with Best Buy, that I’m going to cut up my card. I’ve run out of ideas on what to do get my TV back (either repaired or new). This lesson in customer service has been comical. It is particularly frustrating that I have to re-explain my story every time to the new person I get each time I call, let alone that I can’t get an answer from anyone.

I'm still going to push them to get this solved, but have no idea how things are going to turn out.
     
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Anonymous on 2008-09-19:
Ugh, these plasma TVs have really been taking a beating here lately
Anonymous on 2008-09-19:
Inkjet, I have a LCD and plasma and seldom use the LCD as the picture quality of the plasma is far superior. I am looking at a new 60" plasma and find the reviews much higher on a 60" plasma -vs- a 60" LCD. Being a smart consumer I always pay attention to product ratings. You seem to have excellent knowledge on this subject, glad to have you on board as someone that knows what they are talking about.

Just to many complaints and recalls on the Bravia LCD's right now too.
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Beware Of Fraudulent Price Schemes
Posted by on
AMHERST, NEW YORK -- Against my better judgment, my family elected to "stimulate the economy" last weekend. After much research on the subject of HDTV, we elected to buy a nice Panasonic plasma TV. Only $1350.00! After a little checking around we found that the apparent best deal would be at Best Buy, where we not only could purchase the TV for $1350, but we also would receive 3 free Blue Ray movies, $100.00 off on a SONY Playstation 3 (which can play Blue Ray movies), and a FREE ($300 value), "At Home" calibration from the Geek Squad.

After reminding the rather prickish salesman about the free DVDs, we bought the deal. So, after a little drama involving a supposed "manager" at the cash register (you won't be able to know or see what's going on), he rung us up and swiped our debit card. Bam! $2045.00. "Thank you, we'll have the TV brought right up front, just pull up your vehicle," said the salesman as soon as the transaction was completed.

"Wait a minute," I said,"this doesn't add up. $1350.00 for the TV, plus $80.00 for a stupid cable that you need, plus $300 (regularly $400) for the Playstation - this only adds up to $1730.00 - why are we being charged $2045.00?".

Well sir, at first he blamed it on sales tax. When that didn't work I asked to go over the receipt. It was totally confusing and convoluted. The first thing it showed was that we paid $1500 for the TV. Well according to the salesman, there was a little "trouble" getting the computer to recognize all the sales prices and thus, the manager was needed during ring-up. Then he began to explain how an extra $50 was taken off the Playstation, and $50.00 taken off the supposed FREE calibration which they had to show on the receipt for accounting purposes, etc., blah, blah. After explaining to him again that it didn't add up, he simply said told me, quite gruffly, that I'll have to bring the receipt to customer service and deal with it (why me, why not him?).

Then he left and we never saw him again. At the customer service desk they worked some supposed "magic" and got the price almost down to where it should have been. Of course, it was entirely all our fault - we apparently forgot to specify that we actually wanted the discount price on the TV (they honestly did say this!). When we left with our TV, we had got the price down to within $20 of what it should have been. She insisted that we had to pay $20.00 sales tax on the "Free Calibration," claiming that we still had to pay the tax on it (I will be resolving that issue soon.) The point is, they are obviously employing confusing and convoluted sales pricing schemes that nobody can possible figure out.

Watch out! Or you may end up getting "stimulated" during your stimulus spending spree like I did. The hairs on the back of my neck are still stimulated.
     
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Slimjim on 2008-05-14:
I never like purchasing at Best Buy. Another example of how unorganized they seem to be.
Anonymous on 2008-05-14:
Best Buy has been busted many times over sneaky pricing schemes. They had a fake web site running in the stores that showed higher prices than the real Best Buy web site so the stores could jack up the in-store sale prices. They are a shady bunch and you need to be on your toes when dealing with them.
Anonymous on 2008-05-14:
Excellent post!! I will vote 'very helpful'. Best Buy is a retailing scoundrel and people keep going back for more abuse.
Anonymous on 2008-05-14:
Check out this link:

http://www.my3cents.com/showReview.cgi?id=27909
Anonymous on 2009-10-20:
That does sound sneaky. I went there when I was going to upgrade my computer and didn't like the way the sales associate talked to me. He would not address me, he always deferred to my husband anytime I asked a question. My husband finally told him to "tell her, it's her computer". I finally just told him thanks but no thanks.

As for the sales tax on the free item, well that is reasonable. I have always paid tax on the free item, even the buy one get one. Uncle Sam is going to get his honey.
I
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Best Buy - Don't buy ANYTHING here
Posted by on
INDEPENDENCE, MISSOURI -- Here is a recent Email to BestBuy over my 6 month old Plazma TV that just stopped working and my subsequent efforts to get it fixed. By the way, its April 18th and there is no end in sight. I sent the email because I have talked to several different managers, service managers and store managers and have received the run around about this problem. I have been lied to, treated poorly and have not received ONE proactive call on their behalf

(IF YOU WANT A KICK, SEE THE EMAIL RESPONSE BELOW FROM BEST BUY)

> MY EMAIL:

Questions or Comments: On August 8, 2004, I purchased a Daewoo 42 inch Plazma TV from your Independence MO store. On Friday April 11, 2005 the TV stopped working. I called your service number that day and requested service. The serviceman came to our home and said that he would have to "order a couple of parts". He left no service statement and did not make any effort to contact us back after the parts were ordered. After Several weeks, we began calling to find out what was going on, after many calls, we found out that the parts were in but the serviceman was just not returning his calls from the service department (or emails). He returned today and advised that the company had only sent one of the parts and this one (when installed) did not fix the TV. He also does not indicate that he has ANY idea what is wrong with it or what it will take to fix it, only that he will have to order more parts. After receiving this information my wife called the service number, corporate and the store. The results were less than acceptable. first, the serviceman ordered only ONE part, not two. The store reported that they have no authority to replace this TV with another (even if I'm willing to pay more) and corporate advised that they (the stores) do have this ability. So, I've been lied to at least twice by your representatives.I was also NEVER told that the 1 year warranty on products of this nature is not applicable if you trust the salesman enough to purchase the service plan (which I did). Our conversations with your store representatives, service people and store managers have not yielded any results to date and there is no end in sight to this fiasco. There is a 10 day waiting period before ANY complaint will be recognized concerning repair correct? HOW MANY TIMES? Regardless, the repairman has NO CLUE what is wrong with this unit.I will say this, I have made several large purchases @ Best Buy over the years and usually purchase gift cards for many of my 500 plus employees during the Holidays. I can say that if this is the way you do business, I will NEVER buy from you again and insure that everyone I have contact with knows why. I have a $2000.00 Paper weight.. . .

THEIR RESPONSE:



Thank you for contacting Best Buy about your Daewoo television. I'm Eric with Customer Care.

We're sorry to hear that you did not receive the service that you expected with the repair of your television. Best Buy strives to provide our customers with the highest level of service, convenience and selection. We value receiving your comments so we may use this feedback to improve the shopping and service experience for all our customers.

Thank you for sharing your comments with Best Buy. Please don't hesitate to contact us with additional questions or concerns.

Best wishes from Best Buy,
Eric and the Customer Care Team

My thoughts:

BEST WISHES.....RIGHT.
     
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AZJEM on 2005-04-20:
Looks like they gave you the 'el cheapo' generic form letter. After all the bad reports on BB we are not about to set foot in that store.
bestbuyfraud on 2006-01-17:
I have had an even worse experience with Best Buy's service, but rather than detail that, I would like to propose a course of action. I have seen thousands if not more complaints against BB's practices but as consumers we are pretty much just screwed, we have almost no recourse against them. I would like to suggest that each of us spend some time in BB stores. Go to the high dollar items like big screen TV's and appliances and blend in with the other customers. At every opportunity tell someone considering a puchase to run for their lives they are fixing to get screwed. Quietly do whatever it takes to cost them a few sales on high dollar items. You may get kicked out but you will get some satisfaction. If we propagate this strategy to other web sites we may get several thousand people doing this and cost them big time. We need to start guerilla warfare against them because we have no other recourse. Please get this idea around the web and to other dissatisfied customers. If we get enough people involved we can hurt them. Most of our complaints ar not worth taking to court and they know that. This is a way to get a little even. Please spread this idea around and let's go 'shopping' at BB. If you are seriously PO'ed this is worth your time.
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Vizio Smart TV Nightmare With Best Buy
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- On October 10th unfortunately I purchased a Vizio Smart TV in Best Buy store located at Dadeland Station, Miami, Fl for $ 869.98 plus another 219.51 for offshore shipping. As I am international customer to check or inspect the TV in the store at the moment of purchasing it was not a options according with Best Buy sales policy.

The product itself is supposed to have a one year warranty ???? According with the sale staff and the start Vizio guide but after this situations I am along wasting more than $ 1.000. Now I am receiving a TV with a factory screen defective.

I remark received a very well package with excellent in and out conditions but clearly with factory defective.

I am trying my best effort in order to re send the product back to Florida with a very expensive cost.
     
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FoDaddy19 on 2013-12-02:
If you are outside of the return policy timeframe then your issue is with Vizo not Best Buy. Shipping costs are usually the responsibility of the consumer, but it varies from manufacturer to manufacturer.

saj80 on 2013-12-02:
This sounds like an issue to take up with Vizio, not Best Buy. The manufacturer's warranty is via Vizio, so you need to contact them before returning the television set.
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Refusal to Excahnge Defective TV, Out of the Box
Posted by on
Rating: 1/51
WATERFORD, CONNECTICUT -- I purchased a TV. The box had a small dent in it. When I went to assemble the TV, the screen had some marks on it and was defective. It was apparent also that the TV had been repackaged. Best Buy refused to exchange it. They accused me of damaging it. I did not - I handled it very carefully.

I had to buy a new one, and the new box also had dents. They claimed they would never let a box out of their store with dents - obviously a false claim.

I am suing them in small claims court. I have given them a lot of business, and was very disappointed with how they treated me.
     
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Weedwhacked on 2013-07-09:
Thank the scammers for how skeptic all businesses are these days.
John Nicholson on 2013-07-09:
I thought you could return something to BB within a certain time-frame? I stopped shopping there a few years ago, but I know they used to have a fairly good return policy if you decided you did not want something you bought.
No entitlement attitudes please on 2013-07-18:
Check for "merchantability" laws in your state and bring it with you to court. Also look up any similar lawsuits. .. you can use it as precedence and win.
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Store Credit Was Offered in Place of Cash After Destroying My Dad's TV!!!!
Posted by on
Rating: 1/51
PASADENA, TEXAS -- My dad's TV decided not to turn on after only six months of owning it. He had insurance on it, so he took it in to get it repaired. They took the TV and shipped it to wherever it is they send it for repairs.

When he went to pick up his TV they said that the TV was destroyed in shipping and is now unfixable and the best they could do is give him store credit towards a new TV. That's BS because he got it on sale and he really liked that brand and they no longer carry it! He asked for his money back so he could take his business elsewhere and they told him no that it had to be store credit! After THEY destroyed it! Who wants to buy something again from someone who was so inefficient the first time around?!?! so he ended up having to spend MORE money out of pocket to get another TV of the same size as his old one!

Best Buy you just lost a long time customer! We have shopped there many years but after that incident .... never again!
     
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DebtorBasher on 2012-06-02:
Don't they insure the things they ship? Sounds like soemthing fishy to me, they probably broke themself and wasn't able to ship it.
ok4now on 2012-06-03:
Sounds like the "gunk squad" got their grimy little fingers on it then broke it. Just another reason not to do business with these people.
FoDaddy19 on 2012-06-03:
Yes, that's how the warranty works, past the 14 day ( I think ) return policy, if the TV needs to be replaced for whatever reason, you're given store credit in amount you paid for the TV. Which is fair in my estimation for most scenarios. In your particular situation I think a fair compromise would be for them to replace the TV for a comparable model and refund the cost of the extended warranty, or give you store credit and refund the cost of the warranty. Or possible let you pick out a comparable model and throw in a free warranty.
bcd on 2012-06-03:
Best Buy would have been obligated to replace the first TV even if it wasn't under warranty because they damaged it while it was in their possession. If the new TV did not include an extended warranty (at Best Buy's expense) then the customer was cheated because he paid for an extended warranty that he never had the opportunity to use on the first TV.
eagle eye on 2012-08-04:
Bestbuy uses 3rd parties to do there shipping due to contracts they are in. The reason they can't just give a new tv is because of all the red tape. That happened to me but they found me a comp model and I paid like $15 for the difference. I think you should look at the business world before you just get mad
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Rethink Your Purchase
Posted by on
Rating: 1/51
YOU NEED TO KNOW. Purchased a 42 inch LG flat screen from Best Buy Feb 6th 2012. Three weeks later I noticed a 45 degree shadow in each of the lower corners of the screen. I called the Geek Squad and made a service appointment. No one showed up or called. The next day went by and not a word. So I called again, this time I was put on hold 15 minutes and a second appointment was made to inspect my new set.

After the inspection was done at my home in broken English it was explained to I need a New LCD screen. To me the means replace the TV!! Two weeks from now I may get my new set fixed; Best Buy the Geek Squad and the service department sucks
     
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FoDaddy19 on 2012-03-18:
You should still be in the return window. Just take it back for a refund or exchange. I think the policy is 30 days on TVs.
clutzycook on 2012-03-18:
Op bought it February 6. Today is March 18. Math isn't my forte, but I'd say the 30 days are long up.
Old Timer on 2012-03-18:
"Best Buy the Geek Squad and the service department sucks". Yes, that about covers the Geek Squids.
Inat on 2012-03-18:
outside of the return window you are at the mercy of the manufacturers warranty. If I were you, I would bypass BB and go straight to LG.

trmn8r on 2012-03-18:
Given that this is likely past the return window, two weeks doesn't sound that bad for repair. I don't know how the Geek Squad fits in here - do they handle manufacturer warranty repairs?

A lot of people are complaining that these large screens take 3 weeks or a month to repair. 2 weeks doesn't sound bad, but I can understand your disappointment that an almost new tv isn't working.
ok4now on 2012-03-19:
Here's a better way to shop. Avoid Best Buy and their strict fine print return policy. Forget about having it repaired by the "Gunk Squad" who will only screw it up more.

Shop Costco and don't bit*h about the $50 dollar membership fee, you'll get it back in savings. They have a fabulous selection of TV's at wholesale prices. Their return policy is 90 days with no questions asked. Try to get that deal at BB. When you buy there the warranty is extended automatically for a second year. Then you can purchase a dirt cheap 3 year extended warranty (total of 5 years) that is in home with zero deductible. They also have free tech support 800 number should you have any problems. Talk about customer service this is it. What more could you ask for?
FoDaddy19 on 2012-03-19:
My mistake, I misread the date of purchase. In this case, unless the OP has an extended warranty, he/she is going to have contact LG for repair or replacement.
HonestForSure on 2012-04-25:
Best course of action is always to completely avoid Bleak Squad and go directly through mfr customer service.

As posted, for best service, buy at a warehouse club or Amazon.

Also, an "extended warranty" on a TV has ZERO to do with year 1, where the mgr is legally liable.
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Still waiting, 3 months later
Posted by on
In late October, I went in to the Rockaway Best Buy and paid $100 to get the Geek Squad to send someone out and tell me what type and size of flat screen TVs I needed for two rooms. The technician showed up Nov. 7th, surveyed our needs and promised to get back with a proposal within a week. We never heard from him and after six weeks we started calling Best Buy and they promised to have someone get in touch. Our Xmax present to ourselves became a Super Bowl present. We finally heard somebody in early January and another tech came to the house. He also promised to get right back to us. The Super Bowl is next week and we haven't heard from anyone lately. I will be calling Monday to get my money back and hire someone else. Skip the "Weak Squad".
     
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They Shouldn't Be In Business
Posted by on
SAN DIEGO -- They push you into buying a flat screen which they forget to inform you that they own the company in China making the TV. The TV screen goes out (black picture), sounds works fine but you can hear the crackling sound in back of the TV. So I call the Geek Squad for advice they check the records from the part number and tell me to bring it in.I arrive at the store and meet the tv dept manager smoking a cigarette outside the front on the store...power surge, pretty common?!

I'll sell you another at cost. BUT................

Its 4 months old! The geeks tell me to hall it into any of their stores, its a 50 inch plasma. First, there not real happy since I didn't buy a warranty on a product that they make. Secondly, they call me a liar and that this problem would be only be repaired in house AND that size of a TV is only repaired at home. Third, they conference at the store and instruct me to pay $78 shipping to have it looked at their repair sit and it would be returned in 2-6 weeks.(they told me that over the phone on the initial call...but I'd have a TV that day if I bought the warranty)

I damaged the broken TV when I delivered to the store.
The customer service center is in Venezuela, (no wonder there is no jobs here)

Basically called me a liar...never would they instruct me to bring it in..never would Best Buy forward a 50 inch TV, it would get broken shipping it to a repair center ...

Julia the account manager Venezuela offered to replace the tv & bonus credits for my Best Buy account it BUT it was all lies. It took 9 calls over the next 10 days to catch up with the case manager, no emails nothing. Kept waiting for my email and information regarding repair or replacement.

VEnezuela finally transferred me to the corporate office. They were priceless...Brendan told me that I dragged the TV in on my own without any direction from their employees, but I then said. "I have a copy of the call on my cell bill & used 411 for the number" He called the store and chastised them for not following company policy\ and said they will discard my flat screen if not picked up. "I said if the product wasn't defective I wouldn't be having this conversation. (they offered to sell me one at employee cost) I was angrly told by Brendan that I would be receiving a call from the Chula Vista store....still waiting.

SENT EMAILS TO 12 AT THEIR CORPORATE OFFICES ...NO RESPONSE!!!!

AT LEAST THEIR CONSISTENT!!!!!!!!!

Don't buy their garbage.
     
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Ytropious on 2010-05-30:
COMPLAINT not compliment.
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