PASADENA, TEXAS -- My dad's TV decided not to turn on after only six months of owning it. He had insurance on it, so he took it in to get it repaired. They took the TV and shipped it to wherever it is they send it for repairs. When he went to pick up his TV they said that the TV was destroyed in shipping and is now unfixable and the best they could do is give him store credit towards a new TV. That's BS because he got it on sale and he really liked that brand and they no longer carry it! He asked for his money back so he could take his business elsewhere and they told him no that it had to be store credit!
After THEY destroyed it! Who wants to buy something again from someone who was so inefficient the first time around?? So he ended up having to spend MORE money out of pocket to get another TV of the same size as his old one! Best Buy you just lost a longtime customer! We have shopped there many years but after that incident... Never again!
YOU NEED TO KNOW. Purchased a 42 inch LG flat screen from Best Buy Feb 6th 2012. Three weeks later I noticed a 45 degree shadow in each of the lower corners of the screen. I called the Geek Squad and made a service appointment. No one showed up or called. The next day went by and not a word. So I called again, this time I was put on hold 15 minutes and a second appointment was made to inspect my new set.
After the inspection was done at my home in broken English it was explained to I need a New LCD screen. To me the means replace the TV!! Two weeks from now I may get my new set fixed; Best Buy the Geek Squad and the service department sucks.
It was around Christmas, Best Buy was running an ad for 46" Sony Bravia with a PS3 and a game or Blu-ray movie for $950. With tax it was over $1000. Anyway I go in to snatch one up and get to talking to a sales associate and the first thing he asks me is "How much do you have to spend?" I told him around 7 or 8, ( I didn't want him to get excited and try selling me some stuff I didn't want) I had cash in my pocket ready to buy a 46" TV and ps3, so I express interest in this PS3 bundle.
It was advertised with a 46" and I think a 50" and a 55". The guy says "Sure", tells me he's running back to check and see if they're in stock, comes back and tells me "Sorry all gone but we still have plenty of the bigger size for $4oo dollars more", I'm like out of the question. So Xbox has a similar deal with a smaller TV but it's only $750 so I ask about that. This jerk off does the same thing, he is set on trying to get me to buy a more expensive TV. I told him I wasn't into it and even tried to buy the floor model 46"; if theres no more in stock why not sell the one on display? Right? But I can't talk him into it.
Anyway I savor the conversation and leave with no PS3 and no TV, so I call the store a few hours later to try not to arouse suspicion and ask if the 46" bravia with the PS3 is available and in stock and they tell me they have 8 on hand. What a douche. It didn't hinder my buying from Best Buy because I didn't visit that particular store on a regular basis. There's one closer to where I live that I go to but, right now my PS3 is out for repair and now I'm kind of scared to see what happens after reading all these horror stories.
Best Buy really is a bunch of con artists. I never really realized it but every time you go in there you can't buy a pack of batteries without someone trying to sell you a warranty for Geek Squad, or a Best Buy card. Say what you will about Circuit City but I got some really nice stuff from there for way nicer prices than Best Buy ever had. Hopefully my PS3 comes back without incident.
SAN DIEGO -- They push you into buying a flat screen which they forget to inform you that they own the company in China making the TV. The TV screen goes out (black picture), sounds works fine but you can hear the crackling sound in back of the TV. So I call the Geek Squad for advice they check the records from the part number and tell me to bring it in.I arrive at the store and meet the tv dept manager smoking a cigarette outside the front on the store...power surge, pretty common?!
I'll sell you another at cost. BUT................
Its 4 months old! The geeks tell me to hall it into any of their stores, its a 50 inch plasma. First, there not real happy since I didn't buy a warranty on a product that they make. Secondly, they call me a liar and that this problem would be only be repaired in house AND that size of a TV is only repaired at home. Third, they conference at the store and instruct me to pay $78 shipping to have it looked at their repair sit and it would be returned in 2-6 weeks.(they told me that over the phone on the initial call...but I'd have a TV that day if I bought the warranty)
I damaged the broken TV when I delivered to the store.
The customer service center is in Venezuela, (no wonder there is no jobs here)
Basically called me a liar...never would they instruct me to bring it in..never would Best Buy forward a 50 inch TV, it would get broken shipping it to a repair center ...
Julia the account manager Venezuela offered to replace the tv & bonus credits for my Best Buy account it BUT it was all lies. It took 9 calls over the next 10 days to catch up with the case manager, no emails nothing. Kept waiting for my email and information regarding repair or replacement.
VEnezuela finally transferred me to the corporate office. They were priceless...Brendan told me that I dragged the TV in on my own without any direction from their employees, but I then said. "I have a copy of the call on my cell bill & used 411 for the number" He called the store and chastised them for not following company policy\ and said they will discard my flat screen if not picked up. "I said if the product wasn't defective I wouldn't be having this conversation. (they offered to sell me one at employee cost) I was angrly told by Brendan that I would be receiving a call from the Chula Vista store....still waiting.
SENT EMAILS TO 12 AT THEIR CORPORATE OFFICES ...NO RESPONSE!!!!
AT LEAST THEIR CONSISTENT!!!!!!!!!
Don't buy their garbage.
NILES, ILLINOIS -- My wife just bought a 40 in flat screen Samsung-- brought it home- took it out of the box-- and it had a crack at the bottom, above the Samsung label with spider veins that ran up the screen. Of course it did not work. She called Best Buy, and they said to bring it in. When she brought it in-they REFUSED TO TAKE IT BACK OR CREDIT OUR ACCOUNT. They said that the box was not damaged and we needed to contact Samsung and kept pushing the number into my wife's face. After several calls with rude inept managers at the Best Buy in Niles Illinois-they still refused to take this back- I have called customer service and have heard nothing from tem because they have no customer service. I finally called Visa and they are issuing a full credit. I will continue to let the Northshore area of Chicago know of this and to not buy from Best Buy as they will not provide any hint of customer service when it comes to returning a damaged TV. Boy they can be nice and cheerful as they talk you into the extended warranty, but tell you nothing about what happens if you leave the store with the item. There is nothing on the receipt and they don't tell you to open the box in front of everyone at the store to inspect the shady dealings that they have at Best Buy. If everyone stood in line opening their boxes to be purchased, that may send a sense that that something was up with there products because there is and they don't want that to happen do they? Also there are many comments online describing the same rude, inept behavior. This must be a new tactic for them to rid themselves of damaged merchandise--that probably got damaged in house. I wonder if they train their staff to react this way as the story seems to be the same across the board. We will only go to ABT in Glenview from now on. ABT Electronics 1200 Oregon Avenue
Glenview, IL 60025
you will never experience this insanity with ABT.
I'm not exactly technically naive, nor am I a Geek. I bought an HDTV from Best Buy yesterday, an LG 47" that was on sale packaged with an LG Blue Ray player for $1299. The salesman checked the inventory and informed me that the only TV left was an "open box" which was brand new and I would be given a 10% discount on this portion of the purchase which was $119.99 off the price. Well that sounded fine and so we proceeded to check out, where he then tried to sell me the Best Buy calibration, which he insisted was necessary to get the HD quality I was expecting. Well, I'd never heard of this, so despite the hard sell, and the demos of calibrated vs. uncalibrated Sony hdTV's in the background, I declined. I've since done some research and can find no indication that calibration is necessary. (By the way, this Geek squad serrvice is $300 at the time of purchase, $500 otherwise. At this time he proceeded to sell me the HDMI cables that are necessary to connect the TV to the satellite box and the blue ray player. I thought I'd need about 8 feet of cable, so he added to my purchase 2 cables, a monster cable costing $129.99 and another of lesser quality costing $79.99. At this point I was totally frustrated and confused and accepted his recommendation. I did some research on CNET, which is a great review site, and in their view there is absolutely no need to buy these expensive HDMI cables. They run their own testing lab using inexpensive cables which cost 10% of what I was sold. Needless to say, those cables are going back today. By the way, the open box discount turned into $50 at the register for some reason he explained as the computer noy allowing a discount below cost. All in all a very frustrating and unsatisfactory experience. These hidef TVs have become commodities of late, sold at Walmart and the like, I can think of no reason to go to Best Buy to buy one, certainly not for their expertise,
INDIANAPOLIS, INDIANA -- I purchaed an 52 inch LG Plasma TV from Best by on the Southside of Indianapolis. At the time of the purchase they offered an service plan that would cover any perpair/replace the TV past the warranty period.
At the time I didn't know if I wanted to buy it at that time. The salesmen informed me that I had up to 30 days to come back and purchase the plan.
After thinking about it for a day or 2 we decided that after spending almost 3000.00 on the TV the plan look like a good idea. So I went back and purchased a wall mount and the perferred plan.
That was in 1/14/07. Well in June of 2009 the TV just stopped working. I called Bestbuy to have it serviced. The said sibce the TV was too large to bring in they would send a Geek Squad member out to service it. When I asked how much that would cost, the laady at Bestbuy said "There will be no cost, you have a service plan until 1/14/2001.
The tech showed up a few days later and said that he would need to order that parts and would be back on July the 7th. He left me a receipt that shows the cost and under the process it stated covered under service plan.
On July the 7th the tech arrived and replaced the parts but the TV still did not work. He told me that the plasma unit was bad and they would replace the TV.
That's when my service plan disappeared. I was informed that he could not find my plan. I called Bestbuy 1-800 mumbert and the representative informed me again that I had a service plan. I call the tech back and he stated unless I could show him the original receipt he wasn't going to honor it and hung up.
I once again called Bestbuy 1-800 number and was once again assured that I had a plan. She asked me to wait uwhile she took care of the problem.
Next thing I know I was transferred to BestBuy copr. consumer relation division wher he stated that yes the system shows I had the plan but he was unable to located the date I purchased it.
He then said he would call the Geek Squad and get it taken care of. After an hour on hold he came back and said that Geek Squad said my plan was invalid and they would not replace the TV.
The representative said all that he could do was log a complaint and send an email to them.
I find it hard to believe that I had a plan when only parts needed replaced but it disappeared when they had to replace the TV.
loyal BestBuy customer unbtil now. I have cancled by credit card and will never shop there again.
LADY LAKE, FLORIDA -- We were unfamiliar with Best Buy until they opened in our area about a year ago. We have since purchased many items for our home and used both cash and credit. Yesterday, a Saturday we were in the store at 8:45 pm. We were interested in a particular TV. I am unfamiliar with how their sales work, for how long etc. The man that helped us was helpful but I felt like I was being rushed. I explained there was not enough time for me to get this TV on that night but I would come back tomorrow to get it. He said to me in a very chipper voice "Be sure and look at the sale paper". I really took it that he was saying It was going on sale or something else like it was going on sale so I left the store upbeat prepared to buy it the next day. I would have bought it then but I didn't want to cause a problem at closing time. I returned the next day only to find the TV was more. The same salesman came up to me and asked could he help me. I said I was in here last night talking to you and he said "Yes you sure were". I then said "and today it's 200 dollars more". He said Yes, It sure is"!
"I told you to look at the sale paper". I said "I thought you were trying to tell me it was going on sale"!! If I had known it was going off sale I would have bought it last night!! He just shrugged and said that's the way it goes. I was flabbergasted!! I then went to customer service and explained what he had said and he said "Oh! The salesman have no idea what's going on sale and we can't change the rules. If you want to purchase it you can and if it then goes on sale for less within 30 days of purchase we can give you a refund!! The thing is I had no way of looking at the sale paper for the next day as it wasn't published yet so why did he tell me to check the sale paper?
Upon entering the store that day the first thing I noticed was an elderly man at customer service just giving them hell. From what I could here he was upset over something he bought and a salesman lying to him about a question he had asked straight out before he bought it. Apparently this is common practice for Best Buy.
EAGAN, MINNESOTA -- I purchased a 32" Samsung LCD TV and a 4 year warranty in Eagan, MN on 2/14/09. I hooked it up that evening, watched it for a couple of hours (the picture was great) and decided it was esthetically too big for the room. The very next morning I CAREFULLY packed it back up and returned to the store. When I told customer service that I would like to return it, she said that they had to check it first and took the TV away, out of my sight. I didn't think anything of it until they came back 15 minutes later and told me that the TV was damaged by an impact! I couldn't believe it. There was absolutely no way that could have happened. They took me back to where they had the TV and sure enough there was damage...but NOT by me! I told them that the TV was in perfect condition and the ONLY way that had happened was someone from the Geek Squad just damaged it and they were trying to pin it on me! There were numerous tools on the counter and I KNOW that's what had to have happened...that one of those tools dropped on the TV screen. Needless to say, they would NOT return it because of their "policy"! I now have a TV that THEY DAMAGED and out $500+!!
What kind of multi-million dollar company does that to their customers! I'm obviously not the only one. Shame on you Best Buy! I will tell everyone I can NOT to patronize your company!
PITTSBURGH, PENNSYLVANIA -- On December 19 2008 I went online to purchase a 42" Sony Bravia 1080 LCD flat screen TV. The item was In Stock and Available online but not in stores. So I purchased the item using Best Buy Gift Cards. My purchase price was 1100.00. With the order confirmation I was asked when I would like delivery on my TV. The dates were Dec. 24 through Jan. 4, 2009. I chose Dec 26 because I didn't want the TV for Christmas but wanted it to be installed and in use by New Years Day. On Christmas Eve I received a phone call that said my delivery date was to be pushed back to Dec. 31. I called the warehouse delivery service and they told me to contact Best Buy online. I called the service number of 888-BESTBUY. And of course was put on hold for 40 minutes. When I did get in touch with a representative and told him the Dec 31 delivery date was unacceptable, he told me someone would get in touch with me by phone on Dec. 26.
I waited around all day for delivery of my TV or a phone call. At 8:30pm when I figured I was wasting time, I called the number again. Once again I was on hold waiting for a customer representative I got through to a young woman named Kelsy, who was very rude. After telling her my situation and complaining that I expected delivery on the 26th now I had t wait until the 31st, she said "Why don't you just buy the TV from someone else!" I was astounded. I asked her if she meant that, even though she was employed by Best Buy she was suggesting that I spend my money at another store. Her reply, "I just frigging work here!" Shocker! I told her that her manager may want to know her "loyalty" to the company and asked to speak to the manager. She put me on hold again and I remained there for 15 minutes until I hung and redialed. I asked for a manager. I got a supervisor for customer relations. I told him my story and he asked if I was sure this was what was said.
I laughed and said it's hard to make up, I just frigging work here. I told him that while I was on hold I heard the recorded message say "calls may be monitored for quality and training purposes." I said I hoped that the phone call to Kelsy was indeed recorded. He put me in touch with the warehouse and while he was on the line the warehouse manager tried to contact the manager of the Pittsburgh warehouse to find out about deliver of my TV. They had closed for the evening, but he gave me phone number to call the next day. I told him I would call the number and also told him that this was unacceptable service from Best Buy, I wanted my TV by Monday Dec 29th. I called the number on Saturday and there was no answer. On Monday I tried once again to call the 888BestBuy number and once again was on hold. This was during my lunch hour at work. When I got to a customer service representative Jan, she was very nice and considerate. She read all the case numbers and was very shocked about the response Kelsy gave me as well.
I told her I thought I should be compensated for the aggravation and nuisance I had been having with this delivery nightmare. I told her I should get a warranty agreement on the TV for free. She said she agreed that I should be compensated with something, but unfortunately she did not have the authority to dispense that kind of compensation. She forwarded my call to Customer Fulfillment who could not assist me either and they sent me to Consumer Relations. The manager there told me the best they could do was to give me 70.00 gift card to Best Buy to cover shipping expense on the TV. I said No because I don't intend to purchase anything from Best Buy ever again.
Today while I was at work I received another phone call that said my delivery date was now pushed back from Dec 31st. I called 888BESTBUY once again and demanded to speak to a manager immediately. I got a customer representative who would not put me through to a manager until I told her my story. Finally the floor supervisor, Cory, spoke with me told me he could not do anything about the delivery nightmare. He too, was rude. When I told him that if Best Buy depended on the service side of their business for their bread and butter, they would be bankrupt, he said thank you for calling Best Buy and hung up on me. So now, Best Buy has my money and my TV. I am told the next delivery date for the TV is January 15th nearly 1 month after purchase. You might say, why don't you just cancel the order and buy it somewhere else. Because I purchased the TV with Best Buy gift cards, they refuse to refund cash. They will only refund a gift card. So I would have $1100.00 worth of gift cards from Best Buy that I would NOT use. So I am very frustrated.
I am writing to everyone who will listen. I am telling everyone who will listen and trying to find more places to complain about this company regarding their service and dishonesty regarding IN STOCK/AVAILABLE items and guaranteed delivery dates. We'll see the outcome.