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Bad business practices, horrible customer service
Posted by Fed up with Chase auto finance on 07/19/2007
SAN DIEGO, CALIFORNIA -- I make my payments on the companies website...I had an issue with late charges on my autoloan in July. I was on vacation and paid one day late. This oversight caused me nothing but headaches with their obviously unempowered and poorly trained customer service staff. My issue has still gone unresolved and I have not received an good explanation. It seems that their is much more to the issue, and type of situation on their end. I have decided it is an ideal cover up/set up for them to scam money from the clients they claim to care about. It appears that in this instance if you make a payment, and pay a $10.00 immediate processing fee, they don't provide you with the options necessary to have your payment applied properly and they then rack up more late charges against your account and play the "you have to contact us" game in order to have the payments applied properly. And then when you do, as I did, contact them, they act as if you are stupid for paying a bill late and completely crazy for expecting that your payment be applied to any and all charges you have incurred...it is a SCAM for them which allows them to continue charging you late fee upon late fee, until you tell them you intended the monies included in your payment to be applied to both principal, interest and LATE FEES!!! Hello? Talk about a SCAM by a supposedly reliable and honest financial institution! I have given up on getting any kind of assistance from the company and decided to post this information and contact the BBB or some other organization for assistance. I am sure that I will have no power to effect change against this monster so I hope that a warning not to finance your auto loan with Chase will prevent others from making the mistake of selecting them to finance an auto loan in the future.

     
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Posted by bill on 2007-07-19:
You were late and they charged you a late fee. Were is the scam?
Posted by Anonymous on 2007-07-19:
Couldn't have said it better myself, Bill.
Posted by cadydid on 2007-07-20:
What did you expect them to do? You paid your bill late and with that comes late fees.
Posted by Anonymous on 2007-07-20:
cadydid - Probably like most of us they expected to get kissed before they got screwed.
Posted by fed up with Chase auto finance on 2007-07-21:
Yes, I agree with your comments about my responsibility for the late fee. The scam is that when you make payments, their system does not allow you to designate a portion of your payment to the late fee. However it does charge an additional 10.00 for immediate processing. And yes, a charge for immediate processing is acceptable. However, if their system has not updated to show the fee, or even if it has updated, and you include the payment of a late fee, whether your payment is made electronically, by mailed in check, or via online banking, they apply it to the principal, unless you call them and tell them to apply the "overpayment" to the late fee. If you don't do this they continue to accumulate your late fees. Does that seem fair or logical to anyone, or does it seem like a big company purposefully using a policy to line their pockets at the expense of their customer. Then they tell the customer they are protecting them. They hide behind the fact they want to see your payment go to the principal while they are stabbing you in the back with accumulated late fee charges. There is something very wrong with this business practice. If they can justify their behavior with this policy, I certainly would not be inclined to trust Chase in other matters. Unfortunately, not to long ago opened another type of account with them. Would it not improve their service and company esteem to apply payments for the benefit of the customer, without requiring a phone call.
Posted by Anonymous on 2007-07-21:
Fed up with Chase auto finance I agree with you and it does seem like a big company purposefully using a policy to line their pockets at the expense of their customer. They really don't care about customers and they get away with it because:
1. The answers you see above, people fall for anything.
2. The Government does NOT do their job and regulate these people; in fact they can do anything they want!

Again this was written about long time ago:

“If the American people ever allow private banks to control the issue of their currency, first by inflation and then by deflation, the banks and corporations that will grow up around them will deprive the people of all property until their children wake up homeless on the continent their fathers conquered.”
-Thomas Jefferson
Posted by Anonymous on 2007-08-13:
If you want to complain about Chase Manhattan Bank, send a written letter via certified return receipt to: Office of the Comptroller of the Currency, Consumer Affairs Department, 1301 McKinney Street, Suite 3450, Houston, Texas, 77010-9050, Tel: 800-613-6743. Also, send a written complaint to your State Attorney Generals Office, Attn: Consumer Affairs.
Posted by zugy on 2007-10-12:
I have a similar event in progress. Check my story. Chase retaliates for me closing two credit card accounts and refuses payment on my Auto loan......
Zugy
Posted by zugy on 2007-10-12:
I just wanted to add that I have never been late on any payment including the Auto Loan.

Chase Retaliates for me closing two credit card accounts a couple days before I sent in my monthly Auto payment.

They claim they never received my monthly payment by U.S.postal service. What a bunch of B.S. I paid again on the phone they charged me $15 to do that yet no payment has been processed. Thats two Auto payments. Now when I call they say my Auto Loan does not Exist!!!

Chase: I will never do business with you ever again and will tell everyone about this experience! P.S. I will pay off what I owe in full tomorrow through a representative at my own Bank on the phone conferenced to witness your B.S..Just to get rid of you!!!!!!!




Posted by will827 on 2008-10-03:
I have many credit cards from different banks throughout the years. I have an EXCELLENT credit score with all of my credit reports.

I took an emergency trip and came back with my Chase credit card due in 2 days, so I paid for the entire balance through my bank's online banking. I guess I missed the cutoff time for that business day, and for Chase, takes 2 business days to process instead of the usual 1 (the next business day) with my other cards. Then they charged me a late fee.

I understand that they charged me a late fee due to THEIR business practice, but when I called and spoke with their customer service rep to waive the late fee, they had to transfer me to a so-called manager, who then told me that it was a legit charge, because they have many avenues of paying for the card. First of all, if I were to pay over the phone while I was traveling, they were going to charge me $15 as their "service fee" anyway.

What happened to customer gesture? What happened to customer service? I guess Chase's business is doing that bad that they have to charge every single penny to all of their loyal customers to survive.

Since that incident, I have paid my balance in full, and I will never use their card EVERY AGAIN! They will NOT make a single penny from me from now on!



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Chase Auto Loan Interest Rip-off
Posted by FireCapt on 10/11/2009
In August of 2004, I puchased a new car. I put $5000.00 down, and financed 47,676.58 through Chase Bank for 84 months at 8.19% interest. I did this because I knew that my goal was to pay the loan off early. I paid my payments of $747.59 on time without a single late payment for 62 months. I paid the vehicle off on payment #63. after doing some calculations off of my payment history, I found that I was only $1500.00 away from paying the full contracted 84 months ammount of the loan with 21 months residual. I called Chase about this, and was told that was normal calcuation of interest. I paid off a auto loan for another vehicle 2 yrs earlier with substansial savings in interest payments because of paying it off early. Obviuosly the same rules don't apply to Chase Bank. Turns out that during the early payments of the loan, Chase applied $200-300.00 of the monthly payments to interest, not principal. This in my opinion is done to get their interest early in the life of the loan, rather that divided in equal parts for the 84 months. The total interest paid for this vehicle was $17,535.43. Add that to the amount financed and it comes to $65212.01. The total payments per contract was 62797.56. Which means not only was I not getting any savings for paying it off early, But that I also was overcharged another $2414.45. PLEASe, please, PLEASE, Do not Finance an auto loan with Chase Bank. Not only did they lose a future auto loan customer, they also lost a bank client. I'm banking elsewhere.
     
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Posted by Anonymous on 2009-10-11:
I believe that most auto loans are calculated this same way. It most certainly had to have been on your agreement.
Posted by tnchuck100 on 2009-10-11:
Sounds like you need to understand how interest is applied to a loan. Yes, the majority of the interest occurs early in the loan. In your case the first payment took $325.39 in interest. The balance on the loan at payment #64 would have been $14,580.41. That is assuming all payments were on time and no other penalties are involved. At this point in the loan you were paying ~$100 per month in interest. Pay off at this point saved you ~$1020 in interest.

Use this link and plug in your numbers and see your amortization schedule.
http://www.bretwhissel.net/cgi-bin/amortize
Posted by MaggieMcT on 2009-10-11:
Yep. My credit union shows me all this on-line for my current car loan. Every month, the amount of interest I'm paying goes down a bit, and the amount of principal I'm paying goes up.
Posted by Anonymous on 2009-10-11:
And this is actually far more consumer friendly than the way banks used to do it. (the rule of 78ths)
Posted by Anonymous on 2009-10-11:
They discovered that applying interest this way doesn't have lose anything in the event a loan is payed off early.
Posted by Anonymous on 2009-10-11:
And OP, had you made an extra payment of $50-75 each month (in a separate check with Principal on it) you would have ended up paying it off much sooner and saved MORE.

You still saved over a grand. Exactly what is the complaint? Your mortgage is set up much the same way. Interest is paid first. (My mom's house was a 30 year note. She paid it off in 13 years by paying 3 extra payments a year.)
Posted by Anonymous on 2009-10-11:
Actually, that would be justnotthefaxx:

The standard loan is called "simple interest". You borrow some money and at the end of the period you pay it back plus interest. For longer term loans, you make periodic payments. With some consumer loans, especially with auto loans, you may encounter a different type of loan which mentions the "Rule of 78". It is a different way of deciding how much of each monthly payment is interest and how much is principal.

If you don't terminate the loan early, simple interest loans and Rule of 78 loans will be equivalent. You will pay the same amount and get the interest rate quoted. However, if you pay off the loan early, you will end up paying more interest with a Rule of 78 loan than with the corresponding "simple interest" loan. For that reason, you should not take loans computed on the "Rule of 78".



--------------------------------------------------------------------------------

Here is a simple auto loan with round numbers:

Amount of loan: $10,000
Interest rate: 12% a year (which is 1% a month)
Length of loan: 1 year (12 months)

Simple interest says that after one month has gone by, you have borrowed the $10,000 for 1/12 of a year and you own interest of 12%/12 or 1% which is $100. The rest of your payment goes to decreasing the principal.

The next month you have borrowed $9211.51 for a month and own $92.12 in interest. After paying the interest, the rest of your payment goes to pay off the principal you borrowed.

Figuring out the payments for a simple interest loan is a job for a loan calculator. In our example, it says that the monthly payment is $888.49.

Over the life of the loan you will pay $661.85 in interest.

On the last payment you make, you will have borrowed $879.67 for one month and owe $8.80 in interest. Notice that your final payment is almost all repayment of principal.

If you look at each interest payment, it decreases each month. If you graphed the monthly interest payments, they would form a slight curve.

Almost all auto loans are simple interest loans, and in some states they are the only types allowed by law.
Posted by MRM on 2009-10-11:
Thanks, Ken, I learn something new, everyday!...
Posted by Anonymous on 2009-10-11:
And that the very best we can all hope for MRM
Posted by FireCapt on 2009-10-13:
I guess I thought the savings would have been a bit more than $1000. since I paid off the vehicle 22 months early. When I paid off my other car early, I saved big bucks in interest. But if this is the normal thing now, I guess I won't be financing cars anytime soon. I'll just save up and buy it out right.
Posted by Anonymous on 2009-10-13:
Fire, it depends on the terms of the contract.. Each one is different. :)

Just curious, are you a Fire House Captain?
Posted by FireCapt on 2009-10-15:
Lady Scot , Yes I am. Here a "kicker" for ya folks. I just checked to see if my final payment posted in their site. It did, however, now my account shows me past due, and the due date of the loan was changed to 12/05/1999. I didn't even have a chase account til I purchased this vehicle. This is a bank,right? One of the so called pillars of American Finance? I'm probably going to retain an attorney. This smells too bad.
Posted by Anonymous on 2009-10-15:
Fire, my husband is also a Fire Captain. Volunteer or paid? Just curious. Thank you for your service to your community at any rate.
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Don't get Auto Loan from Chase
Posted by GabrielaA on 09/30/2009
COLORADO -- I have a business with 4 Ford vehicles. All are financed from Ford except one is from Chase. Ford financing has been excellent. Chase decided to (unknown to us) to stop sending monthly statements and issue quarterly statements. We have yet to receive one. Of course our accountant has been missing payments because there are no statements. According to the chase customer service people, monthly statements are a curtesy and their policy has changed so now they don't send them out. It is a way to facilitate late payments from customers and get late fees. And, they don't send you a late statement, they just flood your phone lines with phone calls. Vote with your dollar, and do not use CHASE for any banking! CHASE is running one of the biggest banking scams and this should it should be illegal.
     
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Posted by MSCANTBEWRONG on 2009-09-30:
You may want to consider refinancing with someone else.
Posted by MRM on 2009-09-30:
As DB would say, "RUN AWAY FROM CHASE!"
Posted by spiderman2 on 2009-09-30:
Also, if your accountant can't figure out they need to pay an auto loan every month, even if for some reason they don't get a statement, you should probably find a new accountant.
Posted by Anonymous on 2009-09-30:
You may want another accountant. If he knows your monthly obligations, bill or not, he should pay it unless you tell him not to.

Business bills are no different than personal ones. You know you owe. Pay, bill or not. And Chase is right. Statements are a courtesy, not a right.
Posted by Had Enough of Chase on 2011-07-21:
Biggest SCAM out there !! I paid off my lease with Chase, and PAID the final bill for the "disposition fee" and residual taxes involved as well as stated to me by the customer service rep. I was connected with at the time. Then this SAME Jim Simpson guy who was mentioned in a prior complaint decides it's not enough, and has been HOUNDING me ever since ! He's got a serious problem, and if HE doesn't back off, I am going to report HIM to the state attorney general's office for CONSUMER FRAUD !!
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Auto Loan Payoff
Posted by Afvegas on 03/03/2013
GARDEN CITY, OREGON -- My first auto loan payment was due 2/11/2013. I sent Chase a check for $29,000 which arrived on 2/9/2013 and was posted by Chase on 2/11/2013. In the past, 18 days, I have received 2 letters and conducted 2 phone calls because Chase said NO PAYMENT had been received and a $17.97 late fee had been assessed. How can this be? In this case, Chase's rules of handling & managing financial transactions make no economic sense. It appears the goal is to maximize revenue from the enforcement of fees.

Financial advisors highly recommend making additional loan payments toward the principal, with Chase, there is no early pay-off penalty, just a late fee.

     
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Posted by trmn8r on 2013-03-03:
Oh, I see now. For whatever reason, your first "payment" was going to be paying the loan off entirely.

You say that their rules makes no [] sense, but what was the actual explanation for the late fee and taking the position that the payment was not received?
Posted by DebtorBasher on 2013-03-03:
Dispute this with them, send them your proof that the payment was posted on the 11th. But, don't be surprised if they posted it AFTER the time of day that it was due. For example, if they say it was due on 2/11 by 3pm...they may have posted it after 3pm and considered it late. Yes, they WILL do that!

I worked for Chase and as I advise everyone...if you have ANYTHING with the name CHASE on it...be it your mortgage, car, credit or banking...get rid of it as fast as you can and RUN...RUN...RUN as far away from Chase as you can and never look back!
Posted by DebtorBasher on 2013-03-03:
Ok, now that I read 8er, 8er, my 8er's comment, I realize they told you it wasn't received at all...so, it wasn't the case of them having it and posting it later that day. So, send them the proof you have that it was posted and dispute the late fees and tell them to report it to your credit report as 'PIF' and 'Never Late'.
Posted by Jeff on 2013-03-03:
Apparently, people on this site like to pick on posters. Rather than give any reasonable help, they would rather argue with the poster. I for one, think that Chase probably purposely "misplaced" the check in hopes to maximize their profits from you, since paying it completely off defeats their purpose of making money from interest off of you. Good review.
Posted by DebtorBasher on 2013-03-03:
Jeff...I'm not seeing where anyone is picking on the poster. 8er asked the poster a legit question, and I advised them to drop Chase because I worked for them and I know what goes on behind the scenes when it comes to their customers and it isn't a pretty picture.
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Horrible Business Practices
Posted by Bethaneel on 02/02/2013
FORT WORTH, TEXAS -- We walked foolishly into this transaction with Chase out of desperation of needing a car. We were not coaxed nor talked into it. We were persuaded by the cost of replacing the transmission in the vehicle we had. We should never have made this decision as quickly as we did. Our fault, end of that chapter.

I will also not blame Chase for the financial bind we put ourselves into, however I do feel they take advantage of people with the type of loans they make and the interest they charge. But again, if we had not been so desperate, thinking this was our only option, we wouldn't have signed the papers and I would not be writing this letter. Our fault again for not paying enough attention.

Where I do find fault with Chase is in the way they do business. But, I guess this is the way corporations do business these days. As long as companies like Chase can distance themselves from the individual customer, they can be uncaring and cold in their practices. I am not asking for special treatment, don’t get me wrong. I have a responsibility and I want to own up to it, but look at me as an individual. Look at my past performance, understand that I may have a problem and run into a hiccup in my finances. Oh, when the customer service representative is on the phone with you, you are made to feel like you are so very important and they have strong desire to help you. What one does not realize in that moment, that the main goal is to sugar coat the fact that while they are “helping” you, they are only thinking to get through this phone call and on to the next dead beat that does not pay their bills on time. In “helping” they suggest various sorts of ways, down to borrowing money from your neighbor. The ultimate “let us help you” I got last year was to defer two months payments. “This way we avoid annoying phone calls and you can get caught up and start fresh in two months.” Great, thank you --- for nothing.

January roles around and the process of trying to purchase a home begins. Yet another assembly of flaming hoops to jump through, but that is another story. Chase has reported not the two actual (which I am not proud of) months past 30 days, but rather four consecutive months. I was told that Chase only shows two when I called three times in one week. When I called the fourth time, the following week, I finally reached someone who walked through the payment history with me. – after being told by the three previous employees they can’t see the history, only that two payments had been late. Hmmm…..lazy or just untrained? As we walked through the history, yes, two payments, May and July were late. And yes, there is reason, which I explained each and every time to every person I talked to at Chase in those months which I was desperately trying to keep our finances afloat, not that they bother to make note of that, it’s better to have the customer repeat over and over the struggle. I digress. Ms. [snip] explains to me that she will personally take care of this error in reporting to the credit bureaus (which I might add were not all reporting the same information) and request that it is corrected and that I would also receive a letter that I could give to the lender for the mortgage.
I waited patiently for two weeks to get said letter. When I got it, it was a form letter that indicated after researching the account, what was reported was indeed accurate and therefore no changes would be made in to the credit bureaus. Nicely played Chase, nicely played.

Upon speaking with an overly cheery Rosie Something-or-Other, who made me feel like the Steve Martin character from Planes, Trains and Automobiles, you know the scene, and being on hold for over 5 minutes, came back to unnecessarily go over the history with me three more times, then tells me she needs to research this info and I could either hold a few more minutes or she could call me back. I told her I would call Ms. [snip], which I did. Who also put me on hold for about 9 minutes only to return and offer the same deal Rosie had. At that point, I informed her that no, I needed to pick up a kid from school then my husband from work, why? because two weeks ago, we were in a four car collision resulting in his car being totaled and we are now down to one car – and yes, I interjected with how badly I wished it had been the Malibu – call me back. Which she did, leaving a message with the term “rolling delinquencies”, meaning we are basically screwed because Chase has determined that while May was late, it is not reported as such, June was late but not past 30 days, but because May was past 30 days, June had (yes, ‘had’) to be reported as delinquent. Because July and August were paid in a double payment, August not being 30 days late, they both ‘had’ to be reported as delinquent. September, which was deferred (and they try to tell me every time that only October was deferred until I insist they check the record and only then do they see that it was September and October both) for some asinine reason, is also reported delinquent. No payment was due, but it is “accurately” reported delinquent. Ms. Corrales did seem genuinely sorry that she had misinformed me about correcting the error two weeks ago, but there was nothing she could do for me further. She told me it does not make sense to her either and that it took quite a bit of explaining for her to understand what “rolling delinquencies” meant, which she was unable to restate other than to repeat how it was reported, not why it was reported this way. Somehow, that all seems “fair and accurate” to Chase and I’m guessing to the credit bureaus as well.

So, thank you Chase for your cold and uncaring attitude toward your customers. I know I am not alone, as I publicly announce my intense loathing of your company; I am comforted in a rather twisted way to know others are treated as poorly as I have been. I am one person, but I will use my voice. Anywhere and everywhere I can get the word out as to your horrible business nature I will.
     
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Posted by DebtorBasher on 2013-02-03:
"they are only thinking to get through this phone call and on to the next dead beat..."
EXACTLY and I know because I used to work for Chase Mortgage. When we worked the account for the Hurricane victims (Katrina,Irene and the other one), Chase knew the people was unable to pay because many of them lost their income because the business' they worked for were destroyed and through no fault of their's, got behind on the payments. Our manager actually came right out and told us when they called, to 'Don't waste your time, you can't collect from them. Just tell them anything to get them off the phone so you can make calls to those you CAN collect from.' I'm telling you and everyone else, don't EVER get your mortgage through Chase. I really felt sorry for the people who did NOT choose Chase, but had their loans transferred or sold to them.

Also, if you DO have any loans with Chase, make sure you don't have a bank account with them because they WILL go into your account and just take their payment. I questioned my manager about this practice, they said it IS legal for them to do so, since it is their bank as well.

If you have anything with the 'Chase' name on it...get rid of it as fast as you can and run, run, RUN and never look back!!!
Posted by spiderman2 on 2013-02-03:
I'm sorry for your troubles, but this is just my opinion. If you were having trouble making your car payment please think about not purchasing a home. If you think the car loan was a pain to deal with, a mortgage company is going to be 10 times worse. Save some money and wait until you are financially VERY stable before you commit to a home purchase. Unfortunately, the days of going to the local bank and getting a loan are gone. Those were the times where your banker knew you. Now you are just an account number and no one really seems to care. Good luck to you.
Posted by DebtorBasher on 2013-02-04:
Agreed Spiderman!!!
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Chase Bank Refuses to Cooperate
Posted by Lihorne on 08/02/2012
DETROIT, MICHIGAN -- In January of this year, my parents notified Chase bank that their automatic payments on their Ford F150 truck were being taken out too early and causing overdrafts on their account. In February, they received a "Notice of Lien Release" and was told via letter that their truck had been paid off. My mother contacted Chase to inquire how the truck was paid off and was told that the check was no good, but was drawn off of a business account and she was given the account number off the check.

My parents were mailed Title release information which they took to the State of Michigan Secretary of State office and they were given a clean title.

In March of this year, my parents started receiving past due statements. When my mother talked to a representative at the Secretary of State, she informed them that the phone calls and past due statements were probably a scam and not to have any contact with Chase. My mother began mailing the release of title notice to any one of the Chase affiliates across the country that sent a past due notice. She never received any communication.

In May, she received a FedEx packet from Chase telling them to sign the truck BACK OVER TO CHASE and to pay the title change fees. An APOLOGY LETTER was sent to my parents and a copy of it was sent to the company's VP stating that they appreciated their business and were sorry about the mixup with the fees being taken too early, and congratulated them on paying the truck off. A $1900.00 check for interest was issued, but was kept by Chase (reason unknown to me). They claim now, that my parents cashed the 1900.00 check and the check was never sent here.

My mother consulted with an attorney and the attorney told them to speak with Chase. My mother has provided all of the documentation of the letter's she's received (sent via certified mail). NOW Chase is saying that they sent a letter to my parent's home stating that an error had been made on their account in March of this year. They never received a letter. They are claiming that it was sent via FedEx. I am here DAILY and no FedEx letter, other than the one with demanding that the title be signed back over to Chase.

Chase other than right now (my mother is in a HEATED CONVERSATION right now as I type with a rep), Chase has never commmunicated in writing with my parents that an error was made. They CLAIM that they informed my father in May. The called my parent's home, DEMANDING a $300 payment be made the other day, and my poor father, who isn't well, made the payment, even though technically, my parent's own the truck and there was no money. They have not put ANYTHING in writing, stating that they made an error. NOW they are saying that they sent them a letter saying that an error was made and that they can provide proof of such, which my mother believes was printed sometime last week.

All my parents are asking for is for the 5 months that they were under the impression that they truck was paid for, be written off. They are more than happy to satisfy the balance of the loan. Chase is refusing to do even that, stating that they want to move the payments to the end of the loan cycle, essentially saying that they still have to pay the money, no matter what.

My mother is 71, my father is 70. I HATE that they are going through this with this bank. Any other bank (in my experience) that has made an error, is willing to admit it, apologize, make some kind of concessions and continue the banking relationship. Not Chase. They refuse to bend, or cooperate, and I wonder how they expect to continue remaining a solvent company if they refuse to cooperate with the very people's money they use to run on a daily basis?

They have threatened to reposses the truck, but I can't understand how they can do that, when my parent's have a title in my father's name. Can they do something like that?

     
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Posted by bob932304 on 2012-08-02:
Your lawyer should be actively involved in this. This is their kind of job - you can't beat the bank but the lawyer might be able to.
Posted by trmn8r on 2012-08-02:
I really don't understand the details that you have provided, starting with the check that was no good and drawn on a business account in the first paragraph, or the $1900 check for "interest".

It looks like the bottom line is the bank made an error in assuming this vehicle was paid off, and one of the results was there were no payments made for 5 months. I don't see why any monthly payments should be "written off", but fees associated with this fiasco should be forgiven/reimbursed by Chase. Good luck getting a final resolution!
Posted by clutzycook on 2012-08-03:
Bob is right, you're going to need a lawyer to sort out this mess, but it sounds like the lawyer your mother consulted with was next to useless, they should have gotten to the bottom of this a long time ago. Speak with a different lawyer, one who will actually do something to earn their fees.

Once again, this proves that it's a bad idea to let ANY company or bank pay your bills automatically. It might be a bigger pain to have to go in every month and enter them yourself, but at least you know the money won't be paid out unless you say so.
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Chase Auto Dishonest About Holding Their Contractors Responsible
Posted by Sharonstephens.1 on 04/17/2012
GARDEN CITY, NEW YORK -- I have been working with Chase Auto Finance since August 2011, and paying faithfully on the first of every month. When I went into the hospital I fell behind and next thing I knew On March 26th 2012 at 1:45 A.M. they illegally had their agent "drive a vehicle onto real property belonging to, and lawfully occupied by another and known to not be open to the general public, without the consent of the owner, the owner's agent, or the person in lawful possession [me]," a direct violation of California Penal Code 602 (n). In other words they committed a crime to repossess the car from me. (I have a video of this action)

I was able to file a police report and have a video of these man even driving down the street the wrong way to sneak into the gate. They violated several California laws.

I received a letter from Kevin [snip], Executive Specialist. He stated "Chase requires their contractors to follow all laws..."

However, that is not the case as they have allowed this repo company to charge an $440. illegal repo fee to me, and have not supported me in having it returned to me.

Most people believe repossession people can "break the law" to get a car - not in California. Chase is supporting their law breaking.

     
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Posted by clutzycook on 2012-04-17:
So you were behind on your payment and they repo'd your vehicle? Was your vehicle outside a building or was it inside? If it was just parked on the drive, I believe they can drive up and tow it off. California's laws are a little different than my state's so I'm not sure if it truly was illegal or not. I would imagine that if it was illegal, repo people would have a much harder time reclaiming items, but I'm not sure. Can anyone else verify the OP's belief that this is indeed illegal?
Posted by JISCal2 on 2012-04-17:
If you were able to file a police report then the DA will determine whether or not charges will be filed. I'm interested to see how this one plays out.
Posted by traceylynn on 2012-04-17:
So you didn’t pay and they took your car and you are mad? You had to know that was going to happen. If you don’t pay they can and will take your car. Not only that but if you hide the car they can have you charged with a felony. Also Chase is the 'owner' not you.......at least not until the car is paid in full. Which may very well have impact on that law you have provided.
Posted by Cwazychicken on 2012-04-18:
This is why you should not take a loan on a car and not pay it off asap. in sd, if you do not pay, they come and take it away.

I am sorry you were in the hospital but isnt there any way a family member could've helped you out in paying it off for you? Maybe not, but not sure what else to suggest.
Posted by popcorn soup on 2012-04-18:
Are you really sure it's theft?

If they possess the title then wouldn't the car legally be theirs?

Pressing charges against them, trying to accuse them of theft could in fact go against you since they have a legal right to take the car back for non-payment.

And trying to "hide" the car to prevent them from reclaiming their property may land you in legal trouble.

I too would like to see how this plays out.
Posted by maybe it's me but... on 2012-04-18:
since the letters get forwarded to the companies.... you've just pretty much told Chase that you purposefully tried to prevent them from taking back the car after you stopped making payments.


this might not have the effect you're thinking it will. in fact it might actually work against you if anything.
Posted by Kitty on 2012-04-18:
I'm confused - are you in California or New York?
Posted by CowboyFan on 2012-04-18:
The Op says he was in lawful possession of the place where the car was located. This would make the repossession even more proper, since I would imagine the finance contract allows them to come onto the debtor's property to reposses the vehicle, and certainly, no court is going to expect a creditor to obtain permission from a debtor to simply drive on their property to get the vehicle.

Section 602(n) is simply a trespass statute. A review of the law summaries indicates that while repossession companies cannot physically break into buildings or bust the locks off gates, they otherwise can come onto property and take back the vehicle.

Finally, California Penal Code 154 which makes it a misdemeanor or felony (depending on value) to conceal property from creditors.

From the limited information we have here, it would appear the repossession company acted properly.
Posted by Anonymous on 2012-04-18:
This was not an illegal repossession, the California penal codes cited do not apply to this situation. I suggest the OP refer to the California Vehicle Code to determine what laws, if any, the repossession company broke. Based on what the OP has stated, the repo company did not break any vehicle codes either.
Posted by o my on 2012-04-18:
So if anything... the OP might actually be getting herself into *more* trouble by pressing false charges on the repo men.

And since those charges are public information, chase can use them against her in court if they so choose.


she may have really opened a can of worms on this one.
Posted by Nohandle on 2012-04-18:
I don't know anything about CA laws but by golly in my state if you don't pay they can darn sure pick it up if they have the title. An employee woke up one morning and discovered his vehicle missing from his property and immediately called the police. By noon that day the truth had come out. His wife had gotten the title to his paid off vehicle and gone to one of those pawn your title and receive money outfits. She obviously ignored their calls for payment and didn't think they would do anything. She found out differently. THEY WILL GET THE CAR.
Posted by trmn8r on 2012-04-18:
If the repo company broke some motor vehicle laws like driving the wrong way on a street, maybe the police can cite them based on evidence. Other than that, repo companies can pretty much do what they want without breaking stuff (eg locks, gates) to get the property of the bank. Chase is protecting its assets here.
Posted by i'm in the state of insanity on 2012-04-18:
Although... according to this review the OP is in "Garden City, NY" - not California.
Posted by Anonymous on 2012-04-18:
Chase Auto Finance has a location in Garden City NY. The OP is most likely in CA and sends her car payment to NY.
Posted by even so on 2012-04-22:
even so, it's not illegal to repo
Posted by Jim Martin on 2012-04-23:
For more info on this case visit:
http://www.ripoffreport.com/car-financing/chase-auto-finance/chase-auto-finance-violated-l-20696.htm
Posted by sharonstephens.1 on 2012-04-23:
I have posted this question in several places, Ripoff Report. etc. NO ONE SEEMS TO KNOW CALIFORNIA LAW -- SO, HERE IT IS:

1. I live in a subsidized, secured and gated, private (obviously not public) senior apartment building in California. One must have a transponder to open the gates, and keys to enter the door into the building.I must have a parking pass to park in a designated parking space. The property is fenced all the way around. I have lived here for more than a year.
3. On both gates: one is an Entry gate, the other is an Exit gate are large, well marked with “PRIVATE PARKING;” NO TRESPASSING – Violators Will Be Prosecuted” and other relevant signs. The exit gate is clearly marked EXIT ONLY! I have taken photos of both gates.
4. In California an apartment complex is almost always private property, with or without a gate or fence, owned by the landlord, or jointly if they are condos. There are no dedicated ways for emergency vehicles WHICH MEANS IT IS DEFINATELY PRIVATE apartments owned by A PRIVATE PARTY.
5. As a private cALIFORNIA community we are protected under the trespass statue: Penal Code 610(n) "Driving any vehicle, as defined in Section 670 of the Vehicle Code, upon real property belonging to, or lawfully occupied by, another and known not to be open to the general public, without the consent of the owner, the owner’s agent, or the person in lawful possession." Even if the gate is open they cannot drive onto the private property without permission.
NO PERMISSION -- NO ENTRY! IF one goes through an "open gate" and drives on the property without permission it is a "breach of the peace"
6. Courts have long held that a repossession company may not enter a secure area to repossess collateral as that is a "breach of the peace" Henderson v. Security Nat. Bank, 72Cal. App. 3d 784 (1977) -- "if [the creditor finds that he cannot get possession without committing a breach of the peace he must stay his hand and resort to the law..."
7. CA Bus & Professions Code 7508.2 (g) Unlawfully entering any private building or secured area without the consent of the owner, or of the person in legal possession thereof, at the time of repossession. The fine shall be five hundred dollars ($500) for each violation.) (Actually they can lose their license.)
8. Conversion Law has to do with the processer -- NOT the owner,
.e.g., I am the processor of the car and therefore anything done
against the car is done against me and it is the same as if I am the owner. If
the car is stolen, it is me who is the victim – not Chase. I am a renter, the processor on private secured property it is the same as if I am the owner. If one comes onto this property and commits and crime it is as if I am the owner and I have the right to prosecute them. The criminal counterpart of conversion is theft.
9. Wrongful Repossession = Grand Theft Auto in California (Penal Code 487) if you break into a locked car, and take it from a secured private property. (They admitted they did not use a key but "broke into the car.)
10. Among other things, the consumer can sue for violations of the California and Federal Fair Debt Collection laws because they both preclude repossession of collateral when there is no present legal right to do so. There is no present right to repossess property when it would result in a breach of the peace on private property.
A consumer who prevails on a claim under the California or Federal Fair Debt Collection laws can recover actual damages (including the value of the car), statutory damages and his or her attorneys’ fees and costs.(I have two pro bono consumer affaIRS attorneys. WE ARE GOING TO SUE.
I WAS NOT HIDING THE CAR. I WAS MAKING PAYMENTS ON THE FIRST OF EVERY MONTH -- THOUGH LATE WHEN MY SS CHECK ARRIVED. IN CALIFORNIA THEY CAN REPOSSESS A CAR FOR BEING ONE DAY LATE -- BUT THEY HAVE DONE IT ILLEGALLY...
In this day and age there needs to be more willingness to work with people -- I paid $9,000 down on this car.
Posted by Alain on 2012-04-23:
JIScal is right. The police report has been filed and the District Attorney will make a determination as to what laws are applicable. When that determination is made and responsibility for the actions assigned, Chase will have to abide by it.
Posted by CowboyFan on 2012-04-27:
So, the OP lives in welfare (subsidized) apartments with a gate around the complex as a RENTER. He is not the owner and does not have exclusive possession of the outdoor areas; having at most a right to use these areas at the discretion of the landlord.

Does the OP expect us to believe that FedEx or any other delivery company has to call ahead of time to get "permission" to enter the complex or it is a trespass? Of course not. This just proves that people on legitimate business are permitted to enter the complex, without having received express permission and not being subject to arrest.

One can almost guarantee that the loan argreement says the lender can come on the debtor's property to repossess the car. This is all that occurred. The case the OP cited to, I believe, referred to one where they broke the lock on a garage door to get to the car, which is an entirely different situation than one from taking a vehicle sitting in a parking lot.

The OP appears to be diverting the focus from the fact the payments were behind, to the behavior of the repossessor. The fact that the police did not act indicates the OP's interpretation of the law is not correct.
Posted by yep you got it on 2012-05-17:
Cowboy - i think you hit the nail on the head

The OP seems quick to post laws when she thinks they're in her favor, but what about the laws pertaining to debts?

Those laws exist too. And it's why they are legally allowed to take back property you are not paying for.
Posted by Sharon on 2012-07-12:
YEP! Just got a call from California Bureau of Security and Investigative Services! They had a lot to say about illegal trespass in California on private property and breach of the peace. They are sendinG me a letter, where she confirmed mine was just that!ILLEGAL TRESPASS.A consumer can assert several claims when his or her car is repossessed from a gated and locked garage. Among other things, the consumer can sue for violations of the California and federal fair debt collection laws because they both preclude repossession of collateral when there is no present right to do so. There is no present right to repossess property when it would result in a breach of the peace. A consumer who prevails on a claim under the California or federal fair debt collection laws can recover actual damages (including the value of the car), statutory damages and his or her attorneys’ fees and costs.
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Harassment and Bad Customer Service
Posted by Ctbrigham on 10/18/2010
MILWAUKEE, WISCONSIN -- I recently traded in my old vehicle (it was a 2006 and in great condition) just to get a break from the harassing phone calls that the Chase Custom Finance Milwaukee office has been bombarding me with for the past four and a half years. I have NEVER made a late payment yet they start calling 3 days before my car payment is ever actually due and continue to call me for the next 25 days, multiple times per day. They also practice predatory lending practices. I origanally financed my loan at a 23% interest rate. When my husband started to make a good income I called and asked if I could refinance my loan. They told me I was a "high risk" customer and that they weren't willing to let me refinance, even though I would have been able to make a substantial down payment and I had never made a late payment. This company gives loans and then doesn't allow the customer to make a better situation for themselves. It is not easy to go to another bank and get a loan because no matter how much money you have you are flagged as a "high risk" customer. The customer service representatives leave messages in which they yell at me and accuse me of not paying my bills on time. As I stated earlier, I have a PERFECT payment history with this company. When I told the last customer service representative that called me that I would be writing his company up on My3Cents.com he laughed at me. I will never take a loan out through Chase again-having a loan through them has been the worst financial experience I have ever had.

     
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Posted by spiderman2 on 2010-10-18:
I can't believe a bank would start calling 3 days before a payment is due. Is this like on mly mortgage when is says it is due on the 1st of the month, but there is no late charge until the 15th of the month? Many people believe it is due on the 15th in that scenario.
Posted by Anonymous on 2010-10-18:
You've never had a late payment, yet not only are they calling you 3 days before the due date..but also for 22 days after the due date? What was their reason for doing that? That is harassment.

It's too late now, since you've already traded in the vehicle, but did you try to refi with anyone else other than Chase? 23% interest is outrageous to begin with and a local CU may have been able to drop that substantially for you.
Posted by Anonymous on 2010-10-18:
I am glad you found a better lender ctbrigham and that you won't be harassed anymore. If they originally financed you at 23% which is the highest interest rate I have EVER heard, then it was due to your credit score. THAT is what made you a "high risk" to them. It isn't that Chase in particular is causing you this havoc or "flagging" you to cause you trouble with other lenders. I suggest that you take advantage of your free annual credit report and have a look to ensure that everything on there is reflected correctly. You would not believe how many errors people find on there and it may make it easier to obtain financing in the future with more reasonable rates. Good luck to you.

www.annualcreditreport.com

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Getting nowhere--where did the bail out go?
Posted by Beingpunishedbychase on 01/13/2010
I have been a new memeber to Chase auto finance as of 11/08 when I purchased a new car. I was laid off of work on April 2009. I have been asking for help to lower my payments maybe $100 being that I'm unemployed and that JP Morgan Chase (same company) received a federal bailout of $25 BILLION. They keep telling me that I'm not approved. They don't seem to care. Guess they would like the car back and mess my credit up good. What is the bail out money supposed to be used for? ONLY to benefit Chase? I'm also waiting for permanent home loan modification now for 5 months. I'm a good standing person and have never missed payments when employed. Where's the help???? I can't believe they don't care. They would rather take the car back then help.
     
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Posted by Anonymous on 2010-01-13:
"received a federal bailout of $25 BILLION."

What does that have to do with your issue?
Posted by Slimjim on 2010-01-13:
Have to agree with bear. Bringing up the bailout really isn't a great idea on this complaint. Why?
"What is the bail out money supposed to be used for? "
Because it was used to save the bank(s) from going under due to all their bad paper when borrowers wouldn't/couldn't pay back the loan agreements they signed for.
Posted by Anonymous on 2010-01-13:
Chase is an evil corporation with the goal of putting people into financial ruin with no regards to the economy. Rather than try to help people, they would rather not, and lose even more than what they would have lost if they were willing to HELP people. The only way you can get help from chase is if you decide to just stop paying them and ignore their nasty collection calls.
Posted by Anonymous on 2010-01-13:
I know people who bank with chase and they have had zero issues with them.
Posted by Anonymous on 2010-01-13:
well I know people who bank with chase, and have chase credit cards who have had tons of issues with them.
Posted by Anonymous on 2010-01-13:
I agree most of these huge banks are sleazy. Save yourself the hassle of dealing with them and find a local credit union.
Posted by Anonymous on 2010-01-13:
You can find a credit union, but you'll still have to pay your loans. By the way, Chase paid back the bailout, and since you bring it up, wouldn't that mean you are similarly obliged to pay back your loan?

It's not that I don't sympathize with your plight, but the whole 'bailout' line is getting pretty tired. Do your best to carry the loan, but if you just can't, do a voluntary turnin, it'll look better in the long run.
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If you like being treated like crap, CHASE is the bank for you!!!
Posted by Lileylu on 01/12/2010
I financed a car from chase over 2 years ago. My 1st payment was made over the phone so it wouldn't be late because there wasn't a Chase bank in my area. I paid it a few days before it was due and then got a call a few weeks later from their collections dept and spoke to the rudest person I've ever spoken to. I was moving from NM to KY and didn't have a perm add yet and told him I was still getting mail sent to my prev add. I tried to tell him I made them payment over the phone but he didn't care. (It turned out the retarded representative I made the payment with over the phone didn't enter the check info right so it returned.) He was so rude that I just hung up on him. Since then I've been paying in branches (where the people are not very friendly either.) A little over a month ago the company I was working for went out of business. With me not having a job and my husband being a new realtor we are struggling. I called them to see if they could put this payment onto the end of my loan because a few of my friends said their banks have done it for them (wish I financed my car through THEIR banks!!) I got transferred back and forth for about 45 minutes before being put through to someone in the NM office where I left a VM. My husband just called them because they won't leave us alone (I have refused to talk to them for the last 2 years because of my 1st experience) and tried to VERY NICELY explain the situation to the collector. I was just able to find a job and he just started a 2nd job and we will be able to pay them the past due payment and the next payment next week. She told him it's not their problem, they're not in the business of giving out hand outs.. among other rude comments. We weren't asking for a hand out!!! We were letting them know when we would be able to pay it!! I understand I owe them money but to be SO RUDE!!! I will do anything I have to to pay this company off in the next few months so I don't have to deal with them ever again. I have successfully gotten a few people to close their Chase accounts already and hope more people see the light. I just told my mother in law, who has had an account with them for many years, about this experience and she will be closing her account this afternoon!! I really hope they are one of the banks that goes under in all this. I would LOVE for every person I've talked to in the company to lose their job and see what it's like to not be able to get a job in this economy!
     
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Posted by Slimjim on 2010-01-12:
I just don't get why someone who has a perfectly good relationship with a business would move on because someone else they know didn't. I can see not financing or using Chase for anything going forward based on hearsay experience, but to go through all the trouble of moving an account just because of someone else's dispute? I use Bank of America and while they may tick me off down the road like many others, I certainly am standing pat till, more like IF, it actually happens.
Posted by Anonymous on 2010-01-12:
Slim, That's like saying even if a dude has a history of pimp slapping every one of his previous girl friends a current girl friend should not consider all that pimp slapping until down the road when she herself gets pimp slapped.

I don't know about you but I don't need a glop of tartar sauce to fall in my lap to know that a FoF sandwich is a hazard to my dockers.
Posted by Anonymous on 2010-01-12:
Chase is Evil. As I can understand your problems with them, most any collection agent you talk to is going to be rude. These people are paid to do just that. They try to bully and threaten you into paying. Of course the letters they send you in the MAIL are polite and nice, they can getaway with it on the phone. Its the way it works. These banks play nice and are your friend, as long as youre paying them....The second you miss a payment, they turn into demons from hell. Pay off your debt to them, cancel your accounts. Chase surely is the evil bank of america.
Posted by Slimjim on 2010-01-12:
Not all together true Stew. While BOA has its share of haters, it also has 10s of thousands of customers it hasn't and probably never will, smack around. Your example is a perfect illustration. I have had the infamous fish a few times and because I know how to not tick off the drive thru mike-man, I have yet to ever put my Sergio Valentes at risk.
Posted by Anonymous on 2010-01-12:
Good points Slim. I find it sort of amusing that the ones who hate BoA the loudest, don't even bank there, although more than half the households in the US do (in some fashion).
Posted by goduke on 2010-01-12:
Given my past few relationships, it does appear that I like being treated like crap, so I suppose I should go open a Chase account.

Really, thought, when you made the payment over the phone, you had to have known the check didn't clear the bank, because your balance was too high. That might have been a clue that something was wrong. I use my bank's online payment portal for my car payment. Works like a champ.
Posted by Anonymous on 2010-01-12:
I was a Bank of America customer for years. I used them not as my primary bank but as a way to avoid paying ATM fees when on the road. When my bank began refunding all ATM fees I no longer had a need for Bank of America.

I never had a problem with BoA but they didn't dazzle me either. Heck, I even opened up a brokerage account with them and that too was less than impressive. I don't hate BoA per se it is more along the lines that I find their mere existence and their practices to be most unkind to both the consumer and our local communities.
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