Chase Bank Auto Loans Consumer Reviews - Page 2

SAN DIEGO, CALIFORNIA -- I make my payments on the company's website... I had an issue with late charges on my auto loan in July. I was on vacation and paid one day late. This oversight caused me nothing but headaches with their obviously unempowered and poorly trained customer service staff. My issue has still gone unresolved and I have not received a good explanation. It seems that there is much more to the issue, and type of situation on their end. I have decided it is an ideal cover up/set up for them to scam money from the clients they claim to care about.

It appears that in this instance if you make a payment, and pay a $10.00 immediate processing fee, they don't provide you with the options necessary to have your payment applied properly and they then rack up more late charges against your account and play the "you have to contact us" game in order to have the payments applied properly. And then when you do, as I did, contact them, they act as if you are stupid for paying a bill late and completely crazy for expecting that your payment be applied to any and all charges you have incurred...

It is a SCAM for them which allows them to continue charging you late fee upon late fee, until you tell them you intended the monies included in your payment to be applied to both principal, interest and LATE FEES!!! Hello? Talk about a SCAM by a supposedly reliable and honest financial institution! I have given up on getting any kind of assistance from the company and decided to post this information and contact the BBB or some other organization for assistance.

I am sure that I will have no power to affect change against this monster so I hope that a warning not to finance your auto loan with Chase will prevent others from making the mistake of selecting them to finance an auto loan in the future.

In hard times I did a voluntary repo (for the first time). I received a letter 11/07/09 stating they sold the vehicle 10/24/09 & remaining balance was $4838. On 11/10/09 Chase Auto took out $3800 from my banking account. I was so shocked & could not pay all my bills. They have been nothing but rude to me & the person in charge of my account spoke over me & didn't want to hear anything I had to say, it was a waste of energy.

That person even went so far as to have all my Chase credit card limits all be dropped down to about nothing... even though I had never been late on them, 2 of the cards had $0 balances, and the other I have been making the payments on time, the whole time. He just wanted to make sure I had no way to make it. The money he took out of the bank was 2 loans I got to try to pay bills & part of my child support, I am a single mom with 2 kids & don't know how I am going to pay all my bills now, I can't even pay on the loan now.

I am in a horrible position & Christmas is next month. I feel so horrible for my kids & I am just trying to do the best I can with what I have now. I don't understand why they handled things so ugly. I had my Chase bank account for 18 years (when it was Bank One), and I never had issues till now. I was paying early on the vehicle for almost 3 years. I just couldn't afford all the repairs, I had already charged a lot of repairs (still owing that) & it needed a lot more repairs. I couldn't afford it. I hated giving up that vehicle but I didn't know what else to do since I don't have help with any bills.

I had to make a choice & Chase made sure to let me know it was the worst mistake of my life. I still don't think I should have been treated so horrible & I don't think they should have just went in & cleaned me out not caring what happened to the person they are taking it from, or even worse, the kids they just made suffer.

FT. WORTH, TX -- CHASE AUTO FINANCE - These people have to be some of the biggest idiots I have ever had the misfortune of dealing with and as an ex Chase employee I can tell you I have seen a lot of stupidity. This last event really shows how ridiculously stupid and worthless Chase's customer service is.

I recently moved from Washington State to Oregon. I went in to the Oregon DMV, had a VIN inspection, emissions test at DEQ, all the hoops to change my vehicle from Washington to Oregon. With all the forms and necessary paperwork in hand from ODMV and my final instructions to send the packet of forms to Chase for final processing I headed to the post office.

I wrote a letter to Chase informing them that I had moved and asking them to update my address and process the paperwork from the ODMV. Chase had two simple tasks, change my address in their system and send the title to Oregon DMV so that Oregon could issue a new title back to them. Do you think they could do this? NO ... instead they send me a letter. Here is what they wrote: "We're writing you regarding the above referenced vehicle. Unfortunately, we are unable to complete the request for state change because we do not have your current Oregon address."

As I read this I about fell out of my chair. Seriously? You don't have my Oregon address? Here is this complete moron whose name I will not mention, (Title Research Representative, DSR089) sitting at his desk with my request to change my address, all the DMV paperwork with my new address, and he tells me he can't process the request because he doesn't have my current Oregon address. I expect stupidity from Chase and not much surprises me with them but this really goes beyond stupid. This is just an idiot who was too lazy to do their job for whatever reason.

My suggestion to anyone who does not have a car loan with Chase is DON'T!!! Do whatever you can to keep from doing business with these people.

WESTLAKE, OHIO -- Last month I purchased a new vehicle from Spitzer in Amherst, Ohio. I have been happy with my new car buying experience until it came to the bank that was recommended to me by the dealer. Chase is by far the poorest excuse for a bank that I have ever experienced. The people that they employ should have their jobs outsourced to India and Pakistan. The majority of the employees in north America act like they are the customer when you call to attempt to fix their mistakes.

If you ever have a bank employee screw up your social security number all I can say is good luck! These morons didn't only screw up my number in their system however they wanted me to prove to them what my SSN is. The funniest thing is when an outsourced employee in India or Pakistan is asking for you to fax a copy of your social security card to him. You cannot make up how screwed up Chase's operations are until you have to contact them to attempt to fix their mistake.

After six or seven hours of phone calls they have fixed my SSN on one of the screens. They miraculously accomplished this feat by reviewing a copy on the contract which is in their possession in Adobe acrobat. It took phone calls to over twelve employees to accomplish getting them to fix the problem which is on their end

I am now attempting to get them to credit the fee that I incurred by paying online. Yes, Chase charges customers $10.00 for online transactions. However if you are willing to expand your adventure in masochism by giving them additional business by signing up for a checking account they will allow that transaction fee to be waived. My advice to you is that if you are in the market for an auto loan and Chase is an option then don't walk.... run!

In August of 2004, I purchased a new car. I put $5000.00 down, and financed 47,676.58 through Chase Bank for 84 months at 8.19% interest. I did this because I knew that my goal was to pay the loan off early. I paid my payments of $747.59 on time without a single late payment for 62 months. I paid the vehicle off on payment #63. after doing some calculations off of my payment history, I found that I was only $1500.00 away from paying the full contracted 84 months amount of the loan with 21 months residual.

I called Chase about this, and was told that was normal calculation of interest. I paid off an auto loan for another vehicle 2 yrs earlier with substantial savings in interest payments because of paying it off early. Obviously the same rules don't apply to Chase Bank. Turns out that during the early payments of the loan, Chase applied $200-300.00 of the monthly payments to interest, not principal. This in my opinion is done to get their interest early in the life of the loan, rather that divided in equal parts for the 84 months.

The total interest paid for this vehicle was $17,535.43. Add that to the amount financed and it comes to $65212.01. The total payments per contract was 62797.56. Which means not only was I not getting any savings for paying it off early, but that I also was overcharged another $2414.45. PLEASe, please, PLEASE, Do not Finance an auto loan with Chase Bank. Not only did they lose a future auto loan customer, they also lost a bank client. I'm banking elsewhere.

COLORADO -- I have a business with 4 Ford vehicles. All are financed from Ford except one is from Chase. Ford financing has been excellent. Chase decided to (unknown to us) to stop sending monthly statements and issue quarterly statements. We have yet to receive one. Of course our accountant has been missing payments because there are no statements.

According to the Chase customer service people, monthly statements are a courtesy and their policy has changed so now they don't send them out. It is a way to facilitate late payments from customers and get late fees. And, they don't send you a late statement, they just flood your phone lines with phone calls. Vote with your dollar, and do not use CHASE for any banking! CHASE is running one of the biggest banking scams and this should it should be illegal.

GARDEN CITY, OREGON -- My first auto loan payment was due 2/11/2013. I sent Chase a check for $29,000 which arrived on 2/9/2013 and was posted by Chase on 2/11/2013. In the past, 18 days, I have received 2 letters and conducted 2 phone calls because Chase said "NO PAYMENT had been received and a $17.97 late fee had been assessed." How can this be? In this case, Chase's rules of handling & managing financial transactions make no economic sense. It appears the goal is to maximize revenue from the enforcement of fees.

Financial advisors highly recommend making additional loan payments toward the principal, with Chase, there is no early pay-off penalty, just a late fee.

GARDEN CITY, NEW YORK -- I have been working with Chase Auto Finance since August 2011, and paying faithfully on the first of every month. When I went into the hospital I fell behind and next thing I knew On March 26th 2012 at 1:45 A.M. they illegally had their agent "drive a vehicle onto real property belonging to, and lawfully occupied by another and known to not be open to the general public, without the consent of the owner, the owner's agent, or the person in lawful possession [me]," a direct violation of California Penal Code 602 (n). In other words they committed a crime to repossess the car from me. (I have a video of this action.)

I was able to file a police report and have a video of this man even driving down the street the wrong way to sneak into the gate. They violated several California laws. I received a letter from **, Executive Specialist. He stated "Chase requires their contractors to follow all laws..." However, that is not the case as they have allowed this repo company to charge a $440. illegal repo fee to me, and have not supported me in having it returned to me. Most people believe repossession people can "break the law" to get a car - not in California. Chase is supporting their law breaking.

MILWAUKEE, WISCONSIN -- I recently traded in my old vehicle (it was a 2006 and in great condition) just to get a break from the harassing phone calls that the Chase Custom Finance Oregon office has been bombarding me with for the past four and a half years. I have NEVER made a late payment yet they start calling 3 days before my car payment is ever actually due and continue to call me for the next 25 days, multiple times per day. They also practice predatory lending practices. I originally financed my loan at a 23% interest rate.

When my husband started to make a good income I called and asked if I could refinance my loan. They told me I was a "high risk" customer and that they weren't willing to let me refinance, even though I would have been able to make a substantial down payment and I had never made a late payment. This company gives loans and then doesn't allow the customer to make a better situation for themselves. It is not easy to go to another bank and get a loan because no matter how much money you have you are flagged as a "high risk" customer.

The customer service representatives leave messages in which they yell at me and accuse me of not paying my bills on time. As I stated earlier, I have a PERFECT payment history with this company. When I told the last customer service representative that called me that I would be writing his company up on My3Cents.com he laughed at me. I will never take a loan out through Chase again- having a loan through them has been the worst financial experience I have ever had.