You couldn't pay me to use this creditor/bank again!
I've been a Chase Visa customer since 2001 and have never had a problem, never missed a payment, never had any fees levied against my account, and although their customer service policies have been growing less and less tolerant over the years, 2009 has hit is new low for this banking giant.
My unhappiness began when Chase acquired my happily ever after WAMU checking and savings accounts through the merger. I have ALWAYS loved WAMU - their customer service was amazing, benefits great, and they never charged you for anything - if they did, they were always open to reverse fees with courtesy credits! I loved that bank!
Then we moved cross country from the west coast where WAMU was the best and entered the midwest where Chase rules the land. Since we could only access our accounts through local Chase branches, we spent many hours weekly depositing inside the branches - it would take up to 45 minutes just to make a deposit because the representative didn't know what they were doing. It was very frustrating. We were assured that by opening a Chase originated checking account, our WAMU merger account issues with not being able to use ATMS to make deposits would be alleviated. Thus, we opened a Chase checking account - they gave us $100 bonus (with tons of fine print and rules) and sent us on our way! Never had it been so difficult of a process to GIVE a bank my money before.
Around this time, we received notice that our long held Chase Visa account would be changing APR from 8.9 fixed to 15.9 variable -- no, this was not due to any fault of our own, just Chase's overhaul of all customer interest rates and terms in an attempt to beat the deadline for fair credit practices in 2010. Needless to say, we paid off the credit card balance immediately and closed the Visa account. 3 weeks after the account was closed, we received a BILL for the interest for the weeks AFTER the account was closed - yes, they charged interest after there was a zero balance. Knowing this was an error, I called Chase customer service - there was absolutely no plausible explanation they could give to me except their interest was compounded daily since we closed mid-cycle, if we had waited to the next month with zero balance, we would have been assessed zero interest charges. Anyway, I GLADLY paid the $20 in bad interest charges just to get rid of them once and for all - I imagine this is how they will make most of their money from now on - people paying off just to get rid of them!
So now the WAMU account should have been taken care of as well as the Visa...but no, they kept the WAMU account open and despite numerous requests to close it, have continued to keep it open with zero balance. Whatever. Now we are down to that stupid Chase originated account we were told we HAD to open to make any deposits in under an hour in our new state of residence. The account must remain open 6 months or they charge you the $100 "bonus" back - and considering their bank statements close on a different day each month, it's difficult to judge when to make your 5 debit transactions in order to prevent the $6 monthly fee for their "free checking"...*sigh*...
I emailed them to request the exact opening date on this Chase account so I could close it exactly 6 months to the day, now they are refusing to tell me what date my account was opened on. Luckily, I'm smarter than they are - oh yes, I just looked back at the statements and was able to determine the date of opening. I cannot wait to be able to close this last tie to Chase...what was neutral bank which serviced it's customer on a neutral basis, has become, in my eyes, a predatory giant looking to snag every penny in your pocket regardless of what ethics are lacking in such actions.
My recommendation? JOIN YOUR LOCAL CREDIT UNION! You earn interest on your checking account for FREE and they actually invest in your community, rather than spending money all around the world in places you would NEVER want your money being used as support. On top of that, you can actually go talk to a person face to face instead of being forced to climb the rungs of a perpetually never ending ladder on phone with a larger "bank" or creditor.
Until I am free...I am counting down the days until I NEVER EVER will use chase or any of their affiliates again! I'm off to research all they have their fingers into so I can be certain not to support them or the businesses they thrive off of...