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Poor Consumer Help and Does Not Stand Behind Products
Posted by on
Rating: 1/51
LAUREL, MARYLAND -- On June 4Th contacted Lowe's about my air conditioner. I was told we needed a new furnace and heat pump. A few days later a salesman from Lowe's and another man who said he was with Trane came to our house. I am 65 in very poor health and need air conditioning for COPD, heart problems, etc. my wife is 73 and we have our house up for sale since July and have a contract on it. On June 12Th or the 13Th the furnace and heat pump cost us $5482.00. Prior to signing the contract my wife did not go over the full content of the sales assessment or sale sheet. We put $500 on a debit card, $3030 on our Lowe's credit card and the rest on our Capital One credit cards. I am on a small social security, when I was declared disable in 2007. My wife has a small pension from the Federal Gov't. We signed the forms believing everything was on the up and up. On one of the forms it said reuse lines and in another space it read reuse/flush existing lines. We were under the impression that everything was good to go. On August 24Th, 2012 I went to my family room and water was slouching in my carpet. My wife called All Pro who installed the furnace and heat pump made an appointment and a friend of ours said you have a leak get a plumber. My wife called All Pro back and cancelled the service call. I contacted a Plumber Fred and Son and he was at my house in 40 minutes. He cut a piece out of the ceiling and the ceiling was dry he cut a piece of dry wall from the wall where the pipes are and he saw the water coming back in from the condensation line. He said you need to flush the line and have it snaked out. He charged us $120 for the service call. I then went to the phone book and called Michael and Son's they came out and charged us $89 for a service charge and they said the same as Fred did. I looked at All Pro Services bill and it said heating and air conditioning also plumbing and fitters. I called back All Pro and asked a lady name Louise to send someone out and was sorry for the mix up. A service man showed up looked at the wall and the leak and stated we don't do that kind of work, his name was Jerry. I said to him how in the hell am I going to sell this house to a lady who put a contract on it. I will loose the house. He said I do not get into those kind of issues. I called my realtor and put her on a speaker phone and he walked into another room. At this point it cost $209 for two estimates I called Lowe's on several occasions and all I got was from them someone will call you back. This was on a Thursday from 10:00am til 4:00pm then I asked for the Corporate Office I must have spoke to 12 different service providers. I called All Pro Services back and asked to speak to Bill he is busy call back. An hour later I called and was told to send him a fax so I went to Staples and sent him a fax, still no reply. On Friday I called All Pro Services again and a lady named Laura told me Bill was out of the office. I called back 2 hours later and was told by some man that Bill was busy.

Finally I called the Lowe's store back and spoke to an assistant Manager and he told me he discussed this with his Manager Frank and he provided me with a claim number and a phone number and to call the next day. On the 26Th I called and was transferred to the legal department and spoke to a John [snip] who was not polite or how are etc. in a business. I asked him about the claim number I submitted to him and his reply was "it was denied". I told him my situation about my house and that the work was not done properly then Lowe's and All Pro Services should stand behind there work and word.

I was so up set I could not do anything that day and passed out from the aggravation and my blood pressure was 188/108, I was in bed 402-A at Laurel Hospital as my wife had to call 911.

I was released from the hospital 21/2 days later and I called the store again and spoke with a Donna who gave me a new complaint number. I can and John got on the phone and I told him I have a new claim number and he said I am denying that. I asked if he was a lawyer, a heating and air conditioning person, a plumber and electrician and he said no to all of them. I asked him then how do you know who to approve and not to approve. I have contacted the BBB, in Washington, DC area 2 TV channels 7 on your side and McGinty's mailbag on channel 9. I have also posted on Angie's List, Consumer Complaint Agency. My home insurance is not paying for a plumber but is replacing all my carpet, paint the entire family room, had a restoration company to bring in large fans and a dehumidifier til Tuesday. Not only did I pay the $120, the $89, the $250 deductible plus $503 to the plumber and $25 to Consumer Complaint agency. I called Lowe's credit card Company GE money and told them I am disputing my balance on my bill. If the Corporate office is willing to reimburse me $989 for what I have paid out of pocket I will be glad to pay the balance of my bill.
     
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clutzycook on 2012-09-02:
Is it just me or is $5k a little steep for a furnace/heat pump?
madconsumer on 2012-09-03:
havc's can range from under 1k to well over 10k, depending on type, and other add on's.
bblum14637 on 2012-09-03:
I agree with you madconsumer. They installed a Trane Furnace and heat pump for $5480. To have the condensation lines looked at by 3 plumbers they all agreed that the lines should have been flushed first and to snake the lines prior to installation. I would have more than willing to pay the additional cost. As a result I paid a Plumber $503 to run a line into my stationary tub in the wash room. I paid two other plumbers to get their opinion of what was wrong, I paid the first on $120, the second plumber $89. plus as I mentioned before $503 to a plumber to do the work and a $250 deductible for my home insurance to get a carpet restoration company to dry out the concrete, carpeting and padding. Then my adjuster gave me a check for $3177.77 to have new carpet and padding installed, new baseboard and to paint my family room. In all it has cost me $6442. When I spoke to Lowe's legal Department and gave them a claim number that an employee gave me the guy from the legal department said my claim was denied. I asked him if he was a lawyer, a plumber, a heating and air condition serviceman and installer, he reply was no to all I asked him. I have contacted Lowe's credit department and informed them of my situation and was disputing the charges, until I get back a credit on my Lowe's account for for $932 for out of pocket expenses I had to pay in addition to the price of $5480.
GECapitalCares on 2012-09-04:
**To expedite a response, please provide Reference code DM 080412_m3c_bblum**

I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try to resolve your concerns. Please email me at gecapitalcares at ge dot com with your name and phone number; our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital
dennissalem on 2013-01-29:
Lowes is a public company and they prey on poor customers and have no service whatsoever on anything they sell. BUYERS BEWARE IT'S NOT A GOOD DEAL IF IT BREAKS AND THEY TELL YOU TO TAKE A HIKE.
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Lowes Has Destroyed My Life
Posted by on
Rating: 1/51
ST. MARY'S, GEORGIA -- It is impossible to put into words how angry and helpless I feel towards the Lowes company. I am speaking of the huge hardware chain, the company that sponsors Jimmy Johnson in Nascar, that Lowes.

Last year my wife and I, were shopping in our local Lowes store, in St. Mary's Georgia. We were walking down an aisle and my foot was caught up in some plastic wrap that was left behind when the pallet was removed. The plastic wrap was sticking out into the aisle and was weighed down by a bag of fertilizer. After the fact it looked as though an employee had taken the last bag of fertilizer off of the pallet, leaving it in the aisle on top of the entire piece of plastic wrap that had originally been wrapped around the whole pallet of fertilizer. The plastic wrap was bunched up under the fertilizer but plenty was sticking out from under it.

My foot had gotten caught in it, and stopped very abruptly, I was pushing a basket and fell so fast that I did not have time to soften the fall with my hands. I fell directly on my tailbone, lower back. The pain I experienced was extreme, I could not move, it was a scary experience, I felt pain throughout my entire lower half of my body. At least 10 Lowes employees gathered around me, trying to make me comfortable as I lay on my side. My wife sat by me holding my hand in shock. An ambulance came and put me on a gurney and wheeled me out to the ambulance. It was the most painful ride of my life, they belted me down on my back, gave me an I. V. and a shot for the pain, it did not help at all. the E. M.T. put a mask on my face and told me to breathe in as hard as I could and whatever I was breathing in would help with pain, it did not, but it did make me drowsy. They drove me to a hospital 45 miles away. We arrived at the hospital where the doctors took a quick look at me and sent me for x-rays, after giving me some pain medication. It felt like forever, they took every x-ray known to mankind, it was horrific, I would not wish this pain on my worst enemy.

After the hospital stuff, I was referred to Brunswick Brain and Spine Clinic. I went through numerous spinal injections to try to relieve the pain I was feeling. I had numerous MRI's and other tests, this went on for months. I was being medicated with morphine, klonipin, oxycotton, suboxone, and multiple other drugs. I am unable to bathe myself, or anything else that require's a back and legs. Finally, the neurologist suggested that I get a surgically implanted Spinal Stimulator to get relief of my pain. We set the date and it was done. A Spinal stimulator is a lead wire that is attached to your spine, about 3/4's of the way up your spine, it is attached with hardware that can never be removed. The wire then comes down your spine, of course under your skin, it is connected to the stimulator and battery, that is implanted in your flesh, a lot of cutting of skin is involved with this operation not to mention the risk of being paralyzed. I now have a controller that I can control the power output of the stimulator. The stimulator is supposed to block pain signals from the brain. Today I go to a pain management doctor every month, to be monitored, I am still on morphine and other powerful drugs to help with pain. And will have extreme pain for the rest of my life, there is not anything left worth trying for pain relief. I have a wife and 3 children, my wife had a stroke 18 years ago and cannot move her right side of her body. Lucky family aren't we.

I don't sleep, I cannot drive, I cannot, nor ever will I be able to get an erection again, I could go on forever, you get the picture. I am on Social Security Disability, I receive $1200 a month, I am 5% of the man I was before Lowes.

I did get a lawyer to get what I could out of Lowes, what is your life worth? My lawyer called me today, 12-7-2012, Lowes offered me $15,000.......... That don't even cover half my bills, I guess I will have to sue them. In my opinion Lowes is a pathetic company, unwilling or unable to care about their customers, On my mothers grave, I swear Lowes will feel my pain. All I want is to provide for my family, we will lose our house, we have lost our vehicle, if it were not for my family I would be gone from this Hell. All I ask is for your prayers that Lowes stands up and does the humane thing, and compensate me for their mistake that ruined my families world.

If anyone knows of an organization that could help me, make Lowes, compensate me for all they have taken from me please contact me.

Thank You,
Mike
     
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trmn8r on 2012-12-08:
This is a textbook injury case, and I'm sure you will need a lawyer to get anything other than a token from Lowes. They aren't going to stand up and pay all your bills or try to make up for pain or suffering - companies just don't do that.

Frankly, home centers are dangerous places in general. I've spent a lot of time in them, and have come across hazards similar to this. Good luck.
At Your Service on 2012-12-08:
I really am sorry for your pain Mike. I would hope the very best for you. The truth is that sometimes life deals us the very worst blows and the best thing to do is concentrate on the positive and what you have control over, not the negative.

I don't know how one would come up with a 'fair' amount. That is, I suppose, what the legal system works out. The unfortunate truth is that it could just as easily bankrupt you by paying for attorneys to represent your interest. The choice of a good attorney's office is important. Make sure you do your research and retain one you trust. It sounds like you've done just that. Ultimately, if you trust him/her, trust his/her recommendations.

Best of luck and please keep us informed.
ok4now on 2012-12-08:
OMG that's quite a story Mike. I can't even begin to imagine the pain and suffering you have to endure. Never would I imagine that a trip to Lowe's would be so life changing. You have now entered a legal battle with this multimillion dollar company that could take years to settle. Their offer of $15K is chump change, don't take it, they're trying to get off cheap.

In this situation you really need a good aggressive lawyer with a proven track record. This case is worth some serious money. Be prepared for a long drawn out fight. I wish you the best.
madconsumer on 2012-12-08:
I would like to see the incident report lowes made. from a safety point of view, "eyes on path/walking working surface" would prevent being injured from someone else's poor habit.

if the poster is going to seek legal council, the council would perhaps prefer not to have this posted on the internet.
axehandlebill on 2013-01-07:
Mike, get a big law firm not just a lawyer, I had the almost same problem, maybe worse? I finally got 2 million, and I was in a wheel chair but now can walk but not very good. Good luck..
1gary on 2013-01-08:
I read your account rather quickly. By what method did you leave the store? If you walked out on your own power, you probably don't have much of a chance with a lawsuit. If you were taken out of the store by medics, I.e., a 911 call then Lowes has got a big problem. I any case, were I you, I would sit down and talk with a personal injury lawyer. Best wishes and good luck.
Sassy2 on 2013-01-10:
Lowes will drag this out for as long as possible trying to wear you down and you finally settle for a much lesser amount than you want and a lot of times your attorney will settle for you for what they think is a "good" settlement.I went through this with an auto accident,I wound up almost losing my house and everything I owned and then my attorney sold me out.hope this does not happen to you..Hang in there
Trrypj1 on 2013-03-04:
Last week my husband that is 71 years old and we both still work, was exiting a Lowe's store in northern Georgia with our son and a empty pallet with plastic still on it was left where people load and unload at that exit and he fell and hurt his back/spine badly. Now he may lose his current job, etc. due to this happening. He is seeing a spine doctor next week, where the emergency room had told him to go there. Pain is there and he has a fractured vertebrae and a compound problem etc. they did xray and a cat scan and next will be an MRI hopefully. He also cannot sleep and is hard to walk, even though they put a back brace on him, his life is probably ruined and more than likely he will lose his job. Seems strange after what happen to you about three months ago they would have made sure employees did not leave pallets lying around both inside and outside where customers are. Sorry for your hurt but they should have not let their employees be negligent again. I agree what they offered to give you is ridiculous when you truly were hurt.
Robert on 2013-03-18:
Lowes has a habit of hiring, but not properly training their personnel. My experience with them is not as catastrophic as trrypj1, but they made my purchase there a nightmare. I bought a on-sale clothes washer there. I charged it to my credit card, and when I received the bill, there was a $1,000.00 over charge! This problem could not be solved through the phone, so I had to return to the store and spend two and one half hours with a customer service rep. that couldn't operate a calculator. FINALLY,they did getit strait, (It took four days total,DUH!)
wayne on 2013-05-15:
I was also injured seriously as an employee walking up to assist a customer when three sliding glass doors 200 lb apiece domino style were thrusted into his that he had already had pulled and then into my head and face breaking my nose almost took off my left nostrile pinning me to the opposite side of the isle leaving me with soft tissue damage and a neck that's going to need surgery to ease my pain my way of life has completely change good luck
Jessica on 2013-07-17:
I was an employee at lowes the time this happened. After a severe investigation that went on, we caught the man, on camera, pretending to fall and tried to put the blame on the pallet. This story is not only false but a small portion of what truly happened. Five witnesses came forward and saw the man pretending to fall while his wife was on the look out for employees. To make this story even more pathetic during the investigation we found that this man had pretended to fall in other stores. This man STILL continues to come into our store and is not only a royal pain in the ass but CONTINUES to pretend to fall.
Bob on 2013-07-21:
I was going to ask how someone falls on their back when walking forward. Not much point after reading the last comment.
John on 2013-08-02:
The world is full of people who try to cheat and take advantage companies like Lowes. I would agree with Bob. How does one fall on their back while walking forward pushing a cart. Do you not look where you walk? If this case was valid you would not have hard time finding a lawyer to represent you.
Gary on 2013-08-12:
I have hated lowes with a passion for years. I was in lowes trying to find help with a question I had. I was trying to get the attention of an employee, and she was avoiding me so I followed her. It turns out she was on a personal phone call. Also their advertisement are fake, they oversell everything and use creative animations to make people think lowes is "cool". Every time one comes on the tv I change the channel. It's has been worth every penny of gas traveling extra miles to go to the Home Depot instead of lowes
sidney johnson on 2013-08-14:
I worked at lowes in MOORESVILLE NC ,AND IT A DEATH TRAP
jack on 2013-08-20:
people just need to watch were they are walking and pay attention to their surroundings.Do u look both ways before u cross a street?not saying that it is OK to leave crap on the sales floor cause its not but there are people out there dealing with real life situations not b.s.
DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD on 2013-09-19:
My experience as a former Lowe's employee is that customers don't pay attention. They walk right under big yellow "Caution: Do Not Enter" signs. They are so self absorbed that they think they run the place. I've seen them climb ladders and shelves trying to get stuff down. I believe Lowe's does a pretty good job of preventing injuries but it's inevitable in a place with huge machines and heavy items on shelves 20' in the air. Especially when most of the customers don't pay attention to bright yellow signs and loud beeping power equipment. They'll typically just run right out in front of you. Probably the same people you see that pull out in front of a Fire truck or Ambulance.
Danygirl on 2013-10-02:
Thanks Jessica, for letting us all know it was a scam through the investigation...did he not think that Lowes has security cameras?...and the walking forward pushing a cart and yet falling backwards was a stretch For me.
Ali on 2013-10-02:
I currently am employed at Lowes and what I can say is that I had 6 hours of training(time that was compensated by Lowes) before even being able to run a cash register. I absolutely love my job and get excited to go into work. If you follow the policies it is an awesome place to work. And as far as us "over-charging" We match competitor prices and subtract 10%. FYI
Michelle on 2013-10-04:
I work at a Lowe's store so I know how safety conscious this company is! After reading all these posts I just want to say SHAME ON YOU tmartin419 for trying to scam your way into money!!! You should have taken the 15 grand because at this point it looks like you won't be getting anything! And thanks to Jessica for letting people know the truth!!!
Patrick St. John on 2013-11-02:
Never had any bad experience at lowes ,great store . Sounds like you you need a good lawyer. They (lowes) have deep pockets and can afford a lot more than you as far as good lawyers. Take the 15,000 and bit the bullit .
Jay on 2013-11-03:
My next door neighbor lost the tip of one finger when he shut the toilet area door in the bathroom at Lowes. He was a computer programmer and could no longer type fast so he lost his job. Lowes offered NOTHING! He got NOTHING! You are on your own risk at Lowes.
Mark on 2014-03-19:
The other problem (besides falling backward while pushing a cart) I found in his story has to do with his wife. He told us early that his wife was shopping with him and sat beside him after he fell holding his hand to comfort him. Later he told us she had a stroke 18 years ago and couldn't use the right side of her body. Maybe she was in a motorized wheelchair but its a stretch for me to think she would be shopping with her husband in the fertilizer aisle at Lowes if she was disabled.
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Does Not Stand Behind Their Advertisements
Posted by on
Rating: 1/51
BRISTOL, VIRGINIA -- On the Lowes Website, the Bristol Lowes has the James Hardee Cedarmill Lap Siding, Item # 26892 for $1.83. I wanted to buy 138 pieces, however the Bristol store only have four pieces and refuse to sell anymore than four pieces at the sale price. They have more of the same identical item in stock, but they refuse to sell it to me at that price. The sale ad did not say that this item is discontinued, or limited quantity. I contacted the Corp office and they basically told me that they did not have to honor their ads. Now they have replaced that ad. It is identical ad except now the board is on sale until July 15th, 2014. Why are they advertising and extending the sale date for a product they refuse to sale?
     
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Do Not Purchase Sensa in Minnesota
Posted by on
Stone Systems installed Sensa granite in our kitchen purchased through Lowe's. They initially installed the granite pattern going in all different directions. It was like someone cut the pieces with their eyes closed. Also, we were told there would be one seam in the kitchen and there are two. After much arguing with the company, they redid the direction of the granite so that the direction of the pattern of the granite was improved. However, they left a seam so large that it sticks out like a sore thumb and they also installed a piece with a very large chip in the front of it. It was such a nightmare dealing with them that I gave up.

After being upset for months I contacted Lowe's again to see what could be done. After asking Lowe's for help to get the vendor to improve the look of their work, the vendor finally sent out two repairmen. The same two that installed the granite. They cut out the chip filled with epoxy and replaced it with another chip of granite and then took a marker to make it look like part of the slab. They then refused to try to fix the seam and when Lowe's (who was at the house during this repair) told them that was what they were here to do, they ran out to their truck and called their manager without telling us and out of no where she shows up to protect repairmen and argue with me that this is the best job they could do. She also asked us if we had previously called for a service call on the chip. In other words, trying to make it look like we chipped it and asked them to fill it in. It was installed like that, shockingly. They will argue with you and make you feel like you are an idiot. I was told last week that they would go back to their plant and look for a color match on the granite and call me on Tuesday.

It's Thursday now and no word from them. They were supposed to pull the granite out and smooth out the seam and put it back in. This is the best that we could get them to do. This hassle cost me $3,000. Save yourself the hassle and make sure that the granite that Lowe's or any body else sells you is not Sensa.
     
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Alain on 2011-07-21:
For starters, you can file a complaint with the Minnesota consumer protection division of your states attorney generals office at http://www.ag.state.mn.us/Consumer/Complaint.asp
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A Grave Injustice to a Dedicated Employee
Posted by on
Rating: 1/51
POUGHKEEPSIE, NEW YORK -- I was a Project Specialist for Exteriors for Lowe’s in Poughkeepsie, NY. I was fired on May 16th 2014. I feel there was a grave injustice given to me because of some vendetta that the Store Manager Christian had for me. My sales were always in the top 3 in the market. My closing ratio was 30% my sales were over 89% of plan YTD. My margin was 29%. In 2012 my year started in June and I ended up with $459,000 in sales for the Lloyd and Poughkeepsie stores. In the full year in 2013 I had sales of $690,000 for two stores. For 2014 I was already at $247,000. That’s over 1.3 Million in sales as a PSE.

I enjoyed working for Lowe’s. I was proud to work for Lowe’s. I started out as a part timer in the flooring dept. I had my own business and wanted to have a full time position in the winter when my Mobile detailing business would be slow. After the season was over I applied to a position down in building materials as a full timer. In January of the following year I became a traveling PSA. In this position I was responsible for building displays and doing the plan-o-grams for the area market stores. I worked at this position for 3 months and was asked by the store manager in Poughkeepsie, David to apply for the PSE position. I researched it and decided to apply. I secured the position as a PSE for the Lloyd store and the Poughkeepsie store. There was not much training. The first week I went to another store and trained with the PSE in Chester. I was there only a couple of days. I didn’t learn much because the PSE in Chester didn’t do much. He was playing video games on his computer. I decided to come back to Poughkeepsie and go out with Mark Simpson who was the PSE I replaced. From the beginning I learned the price sheets were not followed too closely by our contractors. There were always additional charges that cost either the customer more or less margin for me.

Unfortunately I learned from the mistakes I made. I had one customer order windows and an install that I sold. The contractor went out to measure and when he gave me the measurements, it didn’t indicate if it was a rough opening or exact. I didn’t know the difference then. I ordered the windows and they came in ½ inch too big. The customer cancelled the sale and the Lloyd store was left with the windows to sell at a deep discount. After this I now understood the difference between rough opening and exact opening. I talked with the contractors to only provide me with the exact opening so this would not happen again.

Another mistake I made was when I ordered a couple of trapezoidal shaped windows. I measured from inside and designed the window that way. The windows came in and they were wrong because the manufacturer builds the window from outside dimensions. The windows that came in were the exact opposite of what I needed. We took a loss on those windows. We reordered them and everything was fine.

Other mistakes that were made were from a result of the fence contractor not giving me a list of materials from his detail. He always refused to go and detail a job as he is expected to do. Our one fence contractor came from Matamoras, PA. Then the next contractor came from Saugerties. I can understand why they didn’t want to come out just to measure. But I still needed a list of materials for the job so I could order the right materials. Many times this was not provided to me. I sold a chain link fence and after not receiving a detail, I figured out what we needed and ordered all the materials. I spent about 2 hours trying to figure out what I needed all the brackets, and bolts, and bars, top rails and line posts and end posts and gates and gate posts. All the materials were to be in black. I spent so much time trying to get it all right I forgot the simple thing like cement. Everything was delivered to the customer and the contractor called upset because there was no cement on the job to install. He had to make a trip to the store to get the cement needed for the install. As a result of this it tarnished our relationship. I asked the install manager that they double check my order for these things and if the guy that was loading these for delivery would use common sense to notify us if he saw a fence for an install but did not see cement he should notify someone. From the very beginning I had issues with certain contractors. In Poughkeepsie we used Mid Hudson Fence for installing fences. They would give me a list of materials that included much more than what was needed for the job. At the end of one of the jobs we had two pallets of materials that had to be returned to the store and refunded to the customer resulting in a lower margin on the sale. This contractor also told me he uses Lowe’s to keep his guys busy in the slow times. In the busy times he was putting my customers off for 2 months which was unacceptable to me, so I stopped using him.

There was one incident where I sold windows in a basement. When the contractor went out he was charging an additional cost per window to remove the frame out of the concrete surrounding it. This was an additional $450. I didn’t realize that this was something that had to be done. I never had any training on this. I learned by making mistakes. I was written up for this because the store took the loss. It wasn’t a loss it was a reduction in margin.

There was another time with a fence sale where the contractor asked for more money after the fact because there was a hard dig. The area below the soil was full of boulders. The expense was an additional $1000 that caused my sale to lose money and I was written up because of this. Apparently I should have known there was a hard dig and charged for it. My manager told me to add an additional $1000 to all the fence proposals because we didn’t know if the contractor would charge us for a hard dig or not. As a result of this my fence sales declined because we were no longer competitive in the market. We were getting beat by Adams fence almost every time. But I didn’t know what the contractor was going to ask for after the job was done. He refused to go out and detail the jobsite after the sale as he is under contract to do.

Then the last one was a job to do siding on an old hotel, converted into a camp that was now owned by the Seventh Day Adventists. For this job I went to the site and measured, did my drawings and sent everything to a contractor to do a second measure and a list of materials and the labor that he would want for the job. After this I was able to create the estimate. Although the price was higher than her other bids she went with Lowe’s because of me and the reputation of Lowe’s. We ordered all the materials and when they all came in the contractor wanted to meet with me at the site to go over the job. I asked my install manager to come with me, because I was expecting an issue. The contractor looked at the job and asked me about how the windows would be finished off. He said we are putting the j channel on the edge of the concrete and then the camp would paint the concrete around the edge of the windows. I said no we are wrapping the windows and doors. He started to give me more materials that he would need to do the project. The customer wanted to have the wires that were exposed under the deck of the second floor boxed in so they would not show. The customer thought this was all included. I never discussed this except to say we could probably do something to hide the wires, I would let her know. After this meeting with everybody I found out that the contractor now wanted an additional $4800 in materials and another $10000 for the labor. Paul one of the ASM’s was able to get him to do it for $6000 additional labor. As a result of this, the job became unprofitable and I forfeited my commission. I was also written up on this and this became my final warning. The final warning meant that if I had another error within a year that I would be separated from the company and terminated. I was not able to transfer, to another store, to ask to have a different position in the store. It just seemed to me that he wanted me out of the store and out of Lowe’s.

That termination came on May 16th. There was a customer of the store that ordered a fence install and wanted the Arborley panel we sell for $45.00 a panel. After waiting almost two weeks after the sale for a detail from the contractor, I figured out the materials myself and ordered everything. The customer called and was upset that the install was taking so long, so when the merchandise came in the contractor came to the store and picked it up. He told the customer that there were 4x4x8 posts missing. But I sold the 5x5x8 vinyl posts that did not need 4x4x8 wood posts. The customer called the store and said this was not what he ordered. I told him it was exactly what he ordered. He said he wanted the fence to look like his neighbors. He told me he wanted the fence panel that was priced at $45.00. I pointed it out to him in the book when I sold it and he said yes that’s what he wants. Apparently what he meant to say is that’s what he wants to pay for it but he wants the better fence like his neighbor for the price of the one we stock. Here’s a little background on this customer. I have been to his house 3 times. Once for a fence, once for a deck and once for an HVAC quote. Each time turned out to be a waste of time. He also has been caught stealing in the store by me and our LP. The customer was asked not to come back to the store. But he still showed up in my project tool for a fence. I told him he could come in for a refund and he could go to Home Depot and buy his fence. This is what I was fired for. I never stole anything, no sexual harassment, customers loved me, everybody in the store saw me as a hard worker, and for this I was fired. People who were fired for stealing, doing drugs, all have the same in their file. Fired from Lowe’s

I am also a customer of Lowe’s and have spent a lot of money in the store. As long as Chris is manager in the store I will not be a customer of Lowe’s. I will now be a customer of Home Depot.

He motivates everybody with fear. I don’t motivate this way. I get motivated by positive reinforcement. If I feel I am appreciated I work harder. You can’t manage individuals all the same, you have to find out what motivates them and use that. Let’s face it most of the people working at Lowe’s is there making between $9.00 and $15.00 an hour. They have to feel appreciated to want to come to work. I feel he wants people that can’t think for themselves, just do what he says. You talk to any of the employees that have been there a while and they all are afraid of their jobs. There has been a lot of turnover in the store. Many employees left to go to the Lloyd store so they wouldn’t have to work with [Chris]. My original ASM Jason transferred out of the store because of him. Jason and I worked well together. He went out on calls with me like he is supposed to. My current ASM has never gone out with me. When he left it became difficult to work with Chris.

When I was written up on final I asked for a copy of the letter I signed and he refused to give it to me. Paul was my witness to this. He was the ASM that sat in with us. I later found out from the NYS Dept of Labor that I am entitled to anything I signed in my folder. I also found out that if I signed something it was not agreeing with what was on it, but agreeing I received a copy. I would like a copy of everything I signed in my folder.
     
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FoDaddy19 on 2014-05-21:
No offense intended, but it sounds like there were multiple errors with things that were your responsibility to manage. In my line of work, I'm responsible for about 500 computers. If something happens to any of those computers it's my fault. Just this week we had two LCD projector bulbs fail, due to the dust filters not being cleaned, despite several memos put out regarding that issue, they still failed due to the end users not following procedure., even though I personally didn't break anything, the blame falls on me since I'm the system admin. I do get where you're coming from, with other people making your job harder than it has to be, but that's just the nature of some jobs, and you have to deal with it, some people aren't cut out for it,you need to have a high level of tolerance for other people's mistakes/incompetence, and you should always expect the worse-case-scenario and plan accordingly.
Kitty on 2014-06-04:
You listed out quite nicely why they felt it appropriate to let you go, to be entirely honest. And with the amount of information you provided it will be fairly easy for future hiring managers to find this review, and decide not to hire you. I can also tell you that it does not matter how high your sales were when you were costing your employer so much thanks to your mistakes. A common saying in the construction business is 'measure twice, cut once' - basically, make sure you have all the correct measurements FROM THE CUSTOMER instead of making it up on the fly, up to and including contacting them back if you are missing information or are not quite sure of something on the spec sheet. Also, Google would have helped save your bacon more than a few times. I wonder if you would keep an employee who ended up costing your business both money and clients by making a lot of mistakes...that would cut into your profit margin pretty severely if you did.
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Lowe's is the leader in home improvement chains
Posted by on
FARMINGDALE, NEW YORK -- I have been dealing with Lowe's and some of their competitors for many years. One of the aspects of any business that impresses me the most is sound and accurate customer service, returning phone calls and following up on defective products such that the customer is not sitting at home with a non functioning product for an unreasonable amount of time. My experience with Lowe's is that they never dismiss a customer or send him reeling all over the place to other departments that create confusion as the trail goes on. If you have a product issue with Lowe's they will follow policy but solve it as quickly as possibly so you are not burdened with an aggravating situation at home. While Lowe's stores are well appointed, cheery and bright, stocked with any home improvement product you would want, I cannot say this about some of the others I have dealt with. A few days ago I switched my entire account to Lowe's, they have earned my business.
     
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Alain on 2011-07-09:
The quality of service at a Lowes store (or really any store) is a reflection of their management. It sounds like your Lowes has a good management team, as well as good employees. Be sure and drop a line to Lowes.com so they can make note of this stores performance.
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Abusive to subcontractors 3/1/2011
Posted by on
I was an installer for "a box store" and I not only got screwed working for them but eventually lost everything that I had for.
The writer dated on 3/1/2011 was completely correct in his analysis. As a subcontractor, I had my "invoices" butchered either from an install-sales manager or the operations manager. All the install-sales managers have to do was cry wolf to the operations manager and that manager would doc your pay on any job. On several occasions Customer's would have foolish complaints or even tried to get items done for free and the install or sales managers would just bend over for them and consequently the $$$ would come out of my pocket. These managers who run these stores don't have any field experience, knowledge of the trade at hand, and nor have any backbone. These are corporate yahoos that only know how to bend over because they are to scared to have any integrity. The sales individuals on the floor have poor training and low pay. That's the reason for the huge turn-over within departments. I guess if you want crap service on a store level and your project done for free or at minimal cost call a box store..........
     
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Alain on 2011-05-17:
One of the reasons why I don't have things installed by Big Box stores. Thanks for the pic. I never noticed the bears on the Missouri flag.
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Nothing but issues
Posted by on
MONACA, PENNSYLVANIA -- I went to Lowes on June 5th at 4 pm to meet with a commercail sales employee and go over the order for a new front porch. While going over order the employee explained that he didn't know much about the "hidden link" as it just came in a few weeks ago and he hadn't had time to go over it but told us that was what we would need to hide the screws on the decking. He told us that they didn't make vinyl railings that go out at a 45* angle and tried to help us figure out a way to rig it to make it work. About 1/2 hour later, while going through designs for columns he finds the railings that we needed. He went to ring us out, and I told him that I had a gift card that I wanted to use. Too late he had already put it on my charge. He refunded and re-rang, but did it as a carry out, so once again we had to go through the whole order process. He told us the wholeorder would be delivered on June 12th. On June 4th at 4:30 pm, I called commercial sales employee to tell him that I needed to make a few changes to my order.
I needed to replace the 10' railing with a 6' railing and I also needed to change the design of the columns. He said it wasn't a problem and I asked him to call me back with the credited amount. He called back on June 6th in the late evening to get my socail security number to run the changes through and said that he would call me with the difference, which he never did. The order was delivered on June 12th. The delivery drivers dropped all of the wood on the grass at the edge of the side walk. My 56 year old mother and I had to move the wood so no one would trip over it. I noticed that 4 of the 20' ChoiceDek decking boards were damaged and called the person dealing with the order right away. He said that they would pick them up on their next trip out. That is the point that he told me that the columns were not in. When the drivers came back, I asked them about the railings. They hadn't a clue as to what I was talking about and said that there were no railings on their delivery sheet. I called Lowes back and it was at that time that he told me that they were on back order from the company. I said that he told me the entire order was to be delivered in the 12th and that I had someone that had taken a week off of work to help us out and now he didn't have anything to do without the railings. Saturday, the deck was to be started when it was realized that 12 of the boards that were ordered were not supposed to be treated, they were just to hold up the roof. So, in a truck with a 6 foot bed, the person that was building the deck had to bring back 12 footers that were hanging out of the back of his truck. When he went to return them they gave him a hassle about crediting my account. They finally did. On Monday, June 15th, I stopped in at Lowes and spoke to a female (one of the store managers). She told me that the railings would be in on Thursday the 18th and she assured me that they would call and set up a delivery that morning, and she would also give us 10% off of our or
der for all of the issues that we had delt with and would also refund us the delivery charge. I called her later that evening to see is she could possibly go through the damaged boards and see if there was just one that we could use. We could use the in store boards for the rest. She would call me back... She never called. Thursday, the 18th no one callsabout delivery. I called them at 9:15am and spoke to another male(I think) in commercial sales. He goes over all of the delivery schedules for the day and we are not on the list. I explained to him the story and he said that he would check into it that our order was not in. He also said that he would check on the decking boards. Someone called my home and spoke to my mother and told her that the whole order would be there tomorrow the 19th. I called back and spoke to a male (store manager) and told him that that wasn't good enough, I was promised that my order would be there today and I am paying someone $200.00 per day to do this job. And the 10% off that the other manager had offered was
just going to cover the 2 days that he has been at my house with nothing to do. He would not give me any more than 10% off and told me that I would need to call the 1-800 number after I asked for the corporate offices phone number. He said that the decking boards were in and I wanted clarification that it was indeed the new boards and not the old boards. He assured me it was the new boards. I said that I expected to not be charged for the new boards. He agreed to that. At 4pm, I called and spoke to employee to set up a pick up on some items that were not needed. And asked him about the truck that was supposed to be delivering our items. He said that it had not come in yet.. I said well it's kind of funny considering the work day is almost over. He said as soon as the truck gets back today that I will have my order. It is now 7:42 pm and I still haven't received my shipment. Now 2:25 am the next day, still not shipment
     
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The Mower Purchase From ****
Posted by on
GOLDSBORO, NORTH CAROLINA -- Saturday I went to Lowes to buy a riding lawn mower.

So I get there about noon. I picked out the mower that I thought I wanted. So I get up on it and sit and start playing around with it. I decide that I don't like where the clutch is because of my hurt knee. So the lady tells me that she has an automatic mower. But they have just come off the truck and they will have to take one out of the cart. So with my purchase of the new riding lawn mower, today I get a cart that you pull behind the mower to move things around your yard. It was a nice crate. About 90.00 in cost. Nice.

The lady in the mower department puts my purchase in the register and I am supposed to tell them at the front about it.

I tell the lady that there is no way I will be able to get a riding lawn mower into my building that has a 42 inch deck on it. So she tells me about these chains that they use that can't be cut with bolt cutters. So she says she will meet me at the front of the store with the cart and the lawn mower. So I head over to get the things I need from hardware. I get to the front counter, and the lady rings me up. I am not paying any attention to the cost of these things because I have a 20% competitors coupon with me which Lowes accepts if it has a bar code. I had paid for 800.00 worth of the mower on one credit card I had with me but knew that one wouldn't hold It all. So then I reach in my purse to get another credit card, one which isn't there. Oh my gosh now I had to run to the bank right down the road to get some cash. So I left my friend standing at the register while I went to the bank. I was back within 15 mins.

Lowes Troy-Bilt Automatic Lawn Mower Engine Lowes Troy-Bilt Automatic Lawn Mower

So when I got back, I ask my friend if he had seen any signs of my mower. He said no I have not. I said oh there comes my cart never mind. The man that was pulling the cart said it wasn't mine. I said oh yes it is. I said I just paid for it and the lady in the back put It on a cart just for me with a gas can. Which happens to be the last cart in the store. He said hold on I will be right back and pushed the cart in the corner of the store where I couldn't get it. After about two minuets this man comes up grabs the cart and heads for the door. I said hey wait that's my cart. The man said no I just paid for it. And I said yeah and you took it off a buggy that had a gas can with it. The man knew what I was talking about. But he said well I just paid for it. Any way out the door he went with it. While the other people there just looked at me going oh my gosh he stole her cart. So then the manager saw what happen and ask if I could use a cart already put together. I said sure, that's a good thing cause then I don't have to put it together.

So then I ask where my lawn mower is? They said we don't know. I told them about the lady saying that she would bring it up to me. They tell me that she has gone home already. So finally they bring up a mower. However it is the first mower that I had sat on and decided against. And I tell them "No this isn't the mower that I want." So then it takes them another 30 minutes before they show up with the right mower. So they decide it cost more money than the first one. So here we go again. Return and repurchase. So then my friend and the Lowes guys put it on the truck. I ask my friend if he can think of any thing else that I should get before we leave Lowes. And he said did they give you the pin that goes in the cart so you can pull it behind the mower. I said no they sure didn't. So I March right back into Lowes to retrieve one from them. The lady had told me that one comes with it. So it took another 30 minutes or so before they find me a pin. I have now been here for over 3 hours trying to get a lawn mower.

Now we take the mower to my house, after stopping by the gas station and filling it up. We get it off the truck. I get on it and start it up. Or at least I thought I was going to start it up. It wouldn't crank and made the worse sound you ever heard. Sounded like you was taking some old chains and clanking them together. Oh my gosh. So I called my neighbor at work. He owns a machine shop. So he says to put it on the truck and bring it to him. OK will do. Take it to him and they take the top cover off so they can see the motor because he says it sounds like the crank something is messed up. Well to our surprise it was broken and all under there was rusted. Wait isn't this supposed to be a brand new mower?

So I get on the phone to Lowes and get a hold of a real manager this time. I tell her the whole story. She told me to bring it back and she will give me another mower and add an additional 100.00 off the mower for all my troubles. Boy that was a hard days work. Took about 8 hours to get a brand new lawn mower from Lowes. Boy I wish we had a home Depot so Lowes would treat their customers better. Most of my problems were from the lady that didn't do her job well. Then went home with it undone and didn't get anyone to replace her. Boy just my luck. And about 100 miles. Its 50 miles round trip X 2.

     
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tander on 2008-05-06:
I was bushed just reading this story. What a ordeal you went through just getting a lawn mower!!
Slimjim on 2008-05-06:
You are critical of the customer service, which admittedly was not a smooth delivery, but in the end, they did get you set up and gave you $100 for the trouble. You said you wish you had a Home Depot but I don't see you even having a Lowes. 50 miles is the closest place to you to get a decent deal on a lawn tractor?
Anonymous on 2008-05-06:
It could have been worse,you could have tried to purchase one at Sears
Mario The Great on 2008-05-06:
or from a local appliance dealer/repair/outsourced by Sears company.
Anonymous on 2008-05-06:
Paramedicnroute,just to recap,never buy a riding lawnmower from Sears,or an appliance store.
jktshff1 on 2008-05-06:
In spite of all your troubles, Lowe's did seem to finally get you taken care of. Stuff happens and when a store mgr steps up and does the right thing, that is to be commended.
I hope you wrote Lowe's a letter stating your problem and the Manager's name that took care of it.
You received a better resolution than most of the complaints about HD or Lowe's here do.
Anonymous on 2008-05-06:
I agree with jktshff1. I've seen far worse reviews on Lowe's and other companies here. I'm glad I pay someone to do my lawn now, though.
samuelblueshoes on 2008-05-08:
Well you better be glad you didn't buy it from Home Depot,the one in Greenville,n.c had 8 on display out front last year,all but one had defects or were returns,even one cub cadet had a wheel located at the front of the mowing deck that was welded on sideways from the factory,a couple of john deere's had most of the wires burn't and a battery exploded on one OH! hope the Troy Built isn't as poorly built as the ones I looked at in Sam's club.if the attachment of the deck at the front of the mower is brass colored and triangle shaped the deck will wobble and is a piece of ^%#+=4 good luck OH! by the way did they tell you where a factory authorized repair shop was located?
sharpsh00ter on 2008-07-23:
The 20% coupons are a fraud and every Lowe's store has received communication to NOT accept them.
Mollyman on 2008-09-27:
If the people don't care, and local management doesn't either, try another store. There are good and bad Lowes stores, but please let the upper management know how crappy certain stores are.
Doug on 2013-06-23:
So you get a free $90 cart (assembled), 20% off the entire purchase, and another $100 off. Not bad since they accepted a fraudulent coupon, took the time to tell you about the free cart you didn't know about and you were the one who didn't have enough money with you to pay for it. What are you complaining about??
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District Manager's take on Lowe's
Posted by on
This is for all Lowe's employees, past, present and future. Three years ago I was promoted to district manager, so I figured I would offer my thoughts concerning what I read on this site in reference to the operations of the company.

First of all, I would say that I have never been a part of a more hypocritical company than Lowe's. For a company that preaches that excellent customer service is the foundation upon which we are built, the executive management team sure doesn't take the proper measures in delivering on their promise. See theres something that people need to understand when dealing with the executives in the corporate office (and yes, I have met them all). It really is just about them. They will run the company any way they need to in order to claim their enormous bonuses and absurd stock options. They don't care about a single employee because all you are to them is an expense. They will lay off the most talented and skilled employee in the company the instant that its in their best interest. Believe me ladies and gentlemen, this is how we work.

Now I have always considered myself to be a benevolent dictator, and that's how I choose to manage the 13 stores I am responcible for. This means that my employees are people first. They have a wife and kids to go home to the same as I do. When I want something to be done, I address my employees with respect. See folks, one of the big problems we as a company are faced with is that the members of executive management have very narrow minds when it comes to how they run the company, and believe me, they HATE to be told they are wrong. They preach an open door policy where they say suggestions are welcomed, and while that sounds great in theory, that's not how they actually think. Trust me, you're going to do things their way, or you'll soon be unemployed.

I'll share with you an example. This past year the company changed the bonus structure of the store managers and zone managers in all of the stores. Without going into great detail, the bonuses are now smaller. Now I ask...does anyone think anyone in the corporate office took a bonus reduction? Take a wild guess.

Well anyway ladies and gentlemen, that's about all I have. I thought maybe this would help open some eyes to how Lowe's as a company operates. Obviously, I can never give my real name out, but I'd be happy to help anyone that has questions or just wants to speak out. I check this site a lot, so feel free. Unlike many of them, this district manager actually wants to help employees feel better about themselves and their jobs. If I ever get high enough in the company, you better believe some changes are on the way
     
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jktshff1 on 2007-10-23:
Good post. Seems ya got to handle on it.
It's about the bottom line.
Anonymous on 2007-10-23:
Most companies base the actual bonus amount off company goals and the actual amount paid out depends on the results. Is your bonus a set amount each month/quarter and if so, what was the reason that was given that it was being reduced? That is an important detail.
Anonymous on 2007-10-24:
Justcuz, here is how the bonus structure is laid out for Lowe's managers. Each store is given a sales goal for the year, along with an expense budget. The store manager's job is to attain that sales goal without going over his expense budget. If he reaches that goal, he is awarded 50% of his annual salary as a bonus. If he exceeds the goal by 5%, he then gets 75% of his salary as bonus. If he exceeds the goal by 10% (extremely rare), he gets a whopping 100% of his salary. Sounds amazing right? Now here's what they don't want you to know. The expense budget they lay out is nearly impossible to effectively run the store. Every dollar over your budget you are is subtracted directly off the store sales. So each year, I watch many managers lose thousands of dollars in bonus money because the corporate office sets them up for failure. I just find it funny because in 18 years with the company, never once have I seen an executive shortchanged their bonus. Once again, when it comes to corporate, it really is all about them. And to answer your last question, they do not give a reason why they reduce bonuses. They basically just go ahead and do it because at the end of the day, who can stop them?
Anonymous on 2007-10-24:
captainmike, thank you for the explanation. A bonus should be hard to attain, afterall it's in addition to your regular salary and is intended to drive excellent performance, but I see your point and if you've been with Lowes for 18 years, you have the experience and knowledge to back up your claim.

Just a thought, I wonder if it would be beneficial to put together a document showing the details of what you are seeing/experiencing and ask for a meeting with the execs to walk them through it? Is it possible that they may not recognize that they are setting their employees up for failure?
Anonymous on 2007-10-24:
justcuz, very good idea and good advice!
DigitalCommando on 2007-10-24:
Captainmike, Thanks for your valuable input. I hope you are using a web browser anonymizer or are running through an encrypted TOR network. It would not be difficult for your company to hire "appropriate people" to determine who you are, if you are running in the open. You also do not want to include any data in your posts which can help identify you. You mentioned 18 years with the company, I wonder how many DM's were hired exactly 18 years ago, Get my point? And, most importantly, I hope you are not doing this on a company computer. E-mail me and I will help you get set up so that you won't be found easily.
Anonymous on 2007-10-24:
DC's right Captain. He'll help you find some free public domain software to mask your identity.
Anonymous on 2007-10-24:
Thanks Lidman!
Anonymous on 2007-10-24:
Hey justcuz, you were right and you are welcome.
theworkhorse on 2007-10-24:
Captain, my captain, kudos. I had worked for Lowe's for over 11 years, I was terminated for a safety violation 10/20/2007. As a department manager of lawn and garden, my department, as you know, was the hardest and most intense department in the store to manage. I had posted a record of comp sales 8 of the 9 years I managed this area. And to add to this, we finished in the top 10 in comp sales in the region 4 times. Many times we accomplished this in spite of inadequate staffing and management interference. This includes LP making up policies that are totally off the wall and failure to provide staff and tools to be able to adhere to policy.
I feel like that the company tries to brainwash employees beginning with orientation and continuing through having morning meetings. The BS runs fast and deep. I would be hardpressed to return if asked.
And what about the recent dispute over overtime pay for department managers. Lowe's had a chance to make things right by paying the affected employees what was, and is , owed to them. They again show their true colors by not doing so. When senior company management, Bob Niblock, makes the salary he makes, plus bonuses, while the putting the screws to the front line employees, what should one think of the company?
shawnp80 on 2007-10-24:
Tell us something we don't know!
Anonymous on 2007-10-24:
Thanks for the input guys and the favorable feedback. I don't know if you all are employees or not, but heres a few more thoughts. The Lowes executives are not evil people. But they are a different breed. They are intelligent people (did I just say that? haha.) but extremely concrete in their thinking, and they can't stand being told or being proved wrong, and because of that they are not very open to new ideas (even though they try to make it seem like your opinion counts). Their entire lives revolve around Lowe's, and many of them work 80 to 90 hours each week. Now here is the connection they fail to make. They believe that the "little people" (please nobody take offense) who work in the stores should be as dedicated and hardworking as they are, despite the fact that the Customer Service Associate makes $8.50 per hour and they make hundreds of thousands of dollars per year. I'm not exactly sure why they think like that, but keep in mind that many of them have never actually worked in the stores, so many of them are completely blind to the kinds of things you have to endure in the course of your workday. In other words, they live in a bubble.

As always guys, if you have questions or complaints, feel free.


Alain on 2007-10-25:
Captainmike, excellent review. The corporate folks are completely (by choice) unaware and uncaring about the hourly employees. It's too bad. Some of us used to be great employees doing a fantastic job. Many of us have found better employers that really appreciate us. I've heard customers say we are missed when we leave.
theworkhorse on 2007-10-26:
captainmike, I wish I could get into a closed chat room with you. You sound like you could be one of my old store managers, one of the few good one's we had. If you happen to be one of these gentlemen, there are only 2 of 11, I am sure that your peaople love you, and go the extra mile. I would have.
mdovell on 2007-10-30:
I'd have many questions for you captainmike. I'm there (at least for the time being) and have seen many things...if I may ask what do you know on the "settlement" so to speak. If you'd like to email me instead of posting I completly understand.
Anonymous on 2007-10-31:
mdovell, legal matters are a soft subject, and unfortuneately, are EXTREMELY confidential. Any company official could get into a universe of sh** over discussing details, so my hands are tied on this one. I would still like to hear from you if you have concerns or just want to blow off steam though. I get dozens of emails each day (pretty popular for a district manager, haha) so it might take me a few days to respond, but I never ignore anyone.
hangingout on 2007-11-03:
this is insightful I was just offered a team leader position with good pay with chance to move into a department head in 6mo. I have been debating weaqther or not this would be a company I could make a career with. I was worried about quality off life, you know, if I would ever get a weekend day of ever or if they treat their employees well, or treat them like nobody's. Get at me captain if you can, would like to talk with you.
Bunker on 2007-12-01:
Capt. Mike,

Kudos for your post. I share your views as a former Lowe's management and Corp. person. We posted a link to this on our website:

http://groups.msn.com/LowesRedApron

"Bunker"
Irish17 on 2007-12-24:
Ah, I can see clearly now! Thanks
Coorsdawn on 2007-12-30:
I came across this forum just today and appreciate the insight from CaptainMIke. I have many similar feelings. I was with Lowes for 11 yrs...started hourly and left as Store Manager. Lots of good things aobut Lowes, but th last couple of years were hell. Company and upper management did not really care about employees , family life etc. I am currntly a manager with another company...make just as much money and spend much more time with my family. My wife saw my outlook improve and my stress drop immediately upon leaving Lowes.
onmyown on 2008-02-03:
As a widow of a Kansas City Southern Railroad Lower-Eschelon Executive who worked his way up..... Lowes is not the only company that STOMPS on the very people who GET them get those wondeful large bonuses that "Corporate" enjoys!
I keep hoping that there is a special place in Hell for these Corporate Bigwigs that basically rape and pillage their way through their employees lives, they do not care if they have family,if they are ill, just move them ooout and get annother one! Lowes Big Wigs are really showing their greed in their treatment of employees and customers too, but you know, we pay the bills and the check is coming due. The sad thing is when the check comes due, is the Rank and File will pay the bill because the Greedy Ones have theirs!!!!!!!!!!!
onmyown on 2008-02-03:
Capitanmike, WATCH YOUR BACK!!!! You sound like one of the good ones!
katnkitchen on 2008-08-03:
Reading the review written by Captain Mike, I would like to address a strategical issue for you. I work for the competition and have also worked for Lowe's in the past. I have come into some "attention" recently because of my sales. Lowe's has been in my store recruiting and I have considered crossing the road again. I would bring a considerable amount of sales potential with me. Would you recommend my move or would you say just "stay put". Any thoughts from your position of DM is greatly appreciated.
youcallyourselfaDM? on 2008-11-10:
I cannot believe you can call yourself a District Manager after making a post like that. I wonder how big your bonus was last year, or what your salary is....you call Lowe's a hypocritical company, but I think YOUR namebadge should say Hypocrite. Maybe you could 3.3 that, sir. I think you should email your RVP this link.
yeaaaahbaby on 2009-04-21:
Let me give everyone some advice about lowes and there open door policy. The second you submit your claim . lowes will have an investigation team go around the store and see what's really happening, they will try their best to seem like customers and do so for a week before somebody will contact you. If its about a manager doing the wrong thing, they will see if they can get away with it. they will check everything about you. education, finance ( to see if you could afford a lawyer), have coworkers pretend to be your friend and talk to you, while at the same time report what you say to the manager. If they need witnesses , they will get witnesses. they will do what they can to fire you. you work or shop at a company that breaks the law and fires people who speak up or have a different opinion. You have to play by there rules and they change when they start to lose. My advice, find a different job , an honest place of work. people you don't know who have worked for this company know and hide the truth. those who speak out are here on the net. you have a multi billion dollar company with every resource against you. hire a private investigator immediately. lowes ruins lives, I plea to you , don't be next!
noreally on 2009-04-26:
Captainmike...are you still on here?
ljshaw on 2010-01-02:
I'm hoping that some of you may be able to help me.

I posted this elsewhere on the site, but apparently this thread is where all the people-in-the-know hang out. I need a way to get some satisfaction. Any suggesstions are appreciated.

My post is long, but I could really use your help.

At the end of November, I visited the Lowe's in Rutherford NJ to purchase flooring for my new home - carpet and engineered hardwood.

Flash forward to December 14 and I'm told that a 2 day job is now a 3 day job because the installer booked a job in the middle of my job.

The installers arrived on time but the owner of the subcontracting company left shortly thereafter.

Day 1 - The carpet installers scratched and marked my walls with the rolls of carpet. The removed my stove to put flooring under it (even though I had told them otherwise) and left the oven in the middle of the kitchen.

Day 2 - they worked 1/2 a day

Day 3 - I had to take a day off of work to be there. The stove was still sitting in the middle of the floor, now covered in filth.

I received 3 calls from the installer pressuring me to sign off on the job. I refused until I was able to inspect it.

I went to inspect it and found a dented board that I asked to be replaced. My decorator found a number of other issues, including both nailing and gluing of the floor - which nullifies the manufacturers warranty.

My stove was still sitting in the middle of the floor, just outside my kitchen.

That night, I got a call from my painting contractor, telling me that the Lowe's crew had damaged one of his tarps, had shoveled garbage into one of the bathrooms, and damaged the bi-fold doors near my bedroom, had ripped out my phone wires, had removed a piece of base molding and had dripped coffee and left sugar packets on the freshly painted window sills.

I called Lowe's immediately and was assured that they stand by their installers and their work, and that on the following Saturday, they would send a rep to inspect the work.

A woman named Michelle came, took pictures and assured me that any fix up work could be done by my painting contractor, and that Lowe's would pay for the repainting, what ever repairs were needed, and a new oven if it had been damaged by the dirt. She also saw the garbage that they left on my front lawn, including chunks of wood and lunch packaging.

I also pointed out that personal items of mine that were stored in the garage had been tampered with.

I confirmed the discussion in an email to her and her boss.

Then I got the nastiest phone call I've ever had - from a man named Chad from their regional office, basically telling me that the problems are minor, and implying that since I didn't see his guys drip coffee on the window sills, that I have no proof that his guys did anything. The Lowe's team also damaged equipment owned by my painting contractors for no reason.

Using logic (why would a painter ruin his own work?) didn't seem to matter.

In addition, the painters had been there for almost a month and not a thing had been damaged, moved or tampered with. The problems arrived the same time the Lowe's flooring guys did.

In the meantime, I had my contractor move the stove back into place and hook it up, and imagine my surprise when I found a damaged piece of flooring that had been hidden by the stove when it was sitting just outside my kitchen.

Yet another inspection was scheduled, and who shows up, but the same rude, condescending guy (Chad) who tried to bully me and once again imply that my painters had ruined their own work.

When I mentioned the promises that Michelle had made to me, they told me that she told them she never said that.

As the left my home, I removed a heating vent so I could put on a new one and discovered about 2 inches of wood chips, wood chunks and other debris that the flooring installers had shoveled down there.

I called the "inspectors" back and watched their faces as their installer pulled out the garbage.

I called Michelle at Lowe's - she is no longer working in the flooring department. Imagine that! She tried to work with a customer and to make a customer happy and apparently they don't like that.

They told me that they have workmen who could fix all the issues, and didn't understand how I would be afraid to use any of their sub contracters after the incredible lack of care their "best" flooring guys showed me and my home.

I had been planning on using Lowe's to install a new kitchen. They lost any possibility of that when they treated me as though I was something that had to be scraped off the bottom of their shoes.

So - how do get to the corporate level to tell them what happened? Do I have to go to my local TV station to complain in order to be treated with dignity? Or is it Lowe's way to bully women?

7771 on 2010-07-08:
Well I wasn't a g.m. by any means butr did interview and was accepted to a store manager position whenever the possibility came about back around 2001.I noticed that from that time on as a a.s.m. that I was severely being harassed by my store manager.He would give myself and my dept.manager impossible task top do and tell us we could not hire ( our sales were by far the best in the district by far and never slowed down .His pitch to me was we had to maintain payroll leverage - o.k - then shift some personnel to us in( lawn and gardren ) my jest is this and it is that I and my dept manager working 12 plus a day and alll he would ever talk about was his bonus and how we were going to screw it up.He would even have morning meeting and talk to all the employees about his bonus.Moral never was good after he started that and I hope this manager is no longer with Lowes for when I left the company so did 1 of dept managers as well as our live nursery specialist.
SCM on 2011-07-17:
My husband works for Lowes now for 2 1/2 years starting the silly system temporary then p/t then earning his way up to a PE.. I have owned my own small business for 20 years he owned his own small retail business for 30 before selling them.
HE is 58 years old. I keep telling him Lowes is the worst offender of your a name in a computer box to them and a social security number. MY husbands sales he is always in the top 4 in his district. That's not good enough HE is not selling enough Lowers extended warranties and is being threatened to be fired for it now. They offered him another position in the store but he can't take it per his doctors because of his knees and it is to heavy of lifting for him. This is how stupid they are he is a WC claim if in that position. They hired a little group of one the favored boys there and all his friends now are being hired in that store. I suspect they want a younger guy in my husbands position so this is why they are now pressuring him. I will get a lawyer and I do plan on suing them for wrongful firing if they fire him for not selling the Lowes extended warranties. WE went on line and saw the compliants and why folks won't buy the warranties and my husband is going to the store managers who is the one threatening him they are going to fire him if he does not get his warranty sales up. WE do have money and I am a very knowledgeable business woman as is my husband however he is very easy going so they think he is a gomer pyle type. I told him honey they think your stupid they are in for a rude awakening.. The stress he has been under is tremendous this is the first job he has ever had in his life outside of his owning his own business since he was 19 years old. What an eya opener this is. Lowes does not care for its people and treats them horrible its a sin I can see now a need for unions. I am going to report them to the wage and hour board and I am going to file many complaints with as many organizations as I can because the way they treat people is very very sad and wrong. MY poor hubby was to ashamed to tell me what was going on because they have brow beat him and he was embarrassed to say honey I might get fired he finally could not hold the stress in anymore and I am so relieved he told me what is going on. I am now on a mission. Lowes needs to watch who they knock around they need to be stopped and I am a woman on a mission now this is so wrong.
trmn8r on 2011-07-17:
You and your husband have a lot of experience running your own businesses.

Moving to being an employee at 55 years old is a culture shock. I would expect there to be a large amount of stress in this job, and there would be physical requirements. It is a home center.

You say that you have money. Once I decided I had enough, I quit. I hated working for others. Hopefully your husband's situation will work out or maybe he can just stop working.
Anonymous on 2011-07-17:
Prety much the norm for businesses these days who offer credit cards and extended warranties is to sell them to at least one out of every 3 customers. Employees who don't meet the goal are often let go. If your state is an at-will state there may be no recourse if Lowe's lets your husband go for not meeting the expected sales quota.
SCM on 2011-07-22:
Interesting to see that if your over 55 your to old to work?? Sad society to think that.
Right to work also has three conditions of firing one is compensation so if your not compensated on the sale or if its not in the handbook?? NOw you tell me is it in the handbook your required to sell so many Lowes extended warranties and we won't pay your to do so????
Fifties is not old I can't wait til you all get there then lets see how you feel the man likes to work... geeze unbelievable..
late hd on 2012-09-01:
Do you know who the DM is in Indianapolis In? was a store manager for Home depot for 5 years and tring to get into Lowe's.
HDSpy on 2013-02-13:
Good ethics on your part, But you are not the typical DM, or MD as they are now. Here's my 3 cents. Lowes in the past 2 years has started down a path of destruction. They are becoming the KMart of home improvement. They (Moresville) have crammed it down our throats that they have invested a billion dollars in the company to upgrade it to today's standards. Unfortunately they are not waiting for the investment to pay off. The stores are reducing staffing to bare bones to recoup that money. Thus service suffers greatly, and they hire the cheapest people they can, thus the quality of service suffers. Next, they don't want managers at any level who care about people. Here's and example. We are in our second EOS corporate visit in 2 years. Yes we took the survey and now we are lower than we were before, thus the corporate intervention. First thing said by an employee to the MD and HR, If you were serious about taking care of employees, we would not be having this conversation. They went off and the meeting was over. Guess where the Store Manager went. To another store with an even lower EOS score than us. Guess that will show them!!!!
courtney on 2013-03-16:
I am a wife of a Lowe's employee. I have seen the effects of all of these things. They will use and abuse whoever is willing to take it. Management says I can not make you do x, y or z (not take a lunch, work off the clock, whatever) but they certainly encourage it, and employees who have work ethic and want to excel are essentially forced into doing whatever seedy management dictates. My husband has been moved to a few different departments to bring them up in their performance levels, is frequently assigned tasks that his zone should be doing and has been asked if he wants to move up in the company. Yet when positions come open, he is passed over. Lowes instead hires people like his current zone who harass people about calling in sick and where they are spending their time (ones who actually get work done like my husband) and openly threatening to fire people for things like taking too long of a bathroom break. Apparently, fifteen minutes is too long and we aren't talking someone who does this all the time, I mean what if they had some stomach troubles. There is no work life balance, stores are always way understaffed and employees expected to do the work of three or more people. To the person who commented about bonuses being a challenge, yes they are but they aren't supposed to cause you to run yourself or your employees ragged in order to achieve them. It's too the point where not only do the employees need counseling, the families do as well. Because when
bobbet on 2013-04-01:
well now.. that explains things like why my market director has been in the store up everyones butt like it was a popularity contest... with the market directors its all about what they observe in the momemnt..my dh came to me and said that the md came in and took photos of the the associates standing around not helping customers...but the inverse had happened the md observed customers not intersted in buying talking to the vendor rep but they want to hold my specialist accountable what kind of company punishes its sales people??
unknow on 2013-04-14:
I was in the back and since I was at the new store closer to my house nothing but problems. If your trying to make a living go to school. I was harss also and treated unfiar and found after a year and half later a lot of people and store manager gone. Lowes is better than walmart but not by much, the harder working people are expected to work harder while the others aren't. I would have stayed with the company if they knew how to treat and deal with employes and they don't care. Lowes is a 2faced company with certain stores. The mangers need more trainging. lowes I worked at was 2788 Pensacola
The True Lowes on 2013-04-26:
I have read all the complaints on this post and all I can say is that everything here is the truth, I have seen it in my local store. I have seen the harassment, the threats, the lies, the wrongful firings, the customer abuse, when I first started at Lowes it was great, but Tillman was the CEO. In the past 4 years or so I have seen nothing but evil in the store, managers are abusing employees like crazy, it is inhumane the way that they treat the people. Even customers make comments about the moral in the store. It is as if Lowes is trying to drive the company into a death spiral. The employee opinion surveys have gone down drastically in the past few years. I wonder if the board of directors see what is going on or are they behind all of it. I have never seen any company that hates their employees like Lowes does. Most managers that I see and hear about and read about are incompetent, we have a HR manager that is sleeping with an associate and protected by the Area HR because she is her buddy. Not only is she doing that but she is the worst HR manager in the world, another department manager in the store has to straighten out all the problems that she causes. She has threatened people and they have reported her and nothing is done. It is really sad that we live in a world where the companies in America have become like the dictators in Iraq, Syria, Libya, and they punish people like they are slaves. We have regressed back to slavery days in America. Lowes has more evil, hateful people than any other company in the history of the United States. The bible says "Lust For Money Is the Root of all Evil" well that has never been more apparent than it is in today's world....God Help Us All!!..The Devil will have a lot of company when the world ends one day, a lot of Lowes and Walmart people, especially managers.
Mark on 2013-05-22:
Business is not always fair, and bonuses are just that, bonuses - I've never "expected" one, and always treated it as a "bonus" when I got one.
Steve on 2013-05-26:
In order to provide feedback about your store experience, please fill out the form below or you can call 1-800-445-6937 Monday through Saturday, 7 a.m. to 1 a.m. (ET) and Sunday, 10 a.m. to 9 p.m. (ET) and share your experience with one of our Customer Care Representatives.
Anonymous on 2013-06-09:
I've worked for Lowe's for 3 years now. There have been ups and downs but I absolutely love it. Most of the comments I've read are about people in selling positions. Guess what... You were warned, before you got the position, of your expectations.
My management team is amazing. Some of the best people you could hope for.
Besides, the philosophy is simple... Make a mistake, OK, learn from it. It's when someone keeps making them that there's a problem.
John Doe on 2013-06-15:
I see your in tight with management or someone there like you . Yes life is great when someone in upper management is your buddy. I've been there 10 years and I've seen people get Promoted who have no business being a manager all because HR gave them the managers questions to an interview and told him what to say. While others have to actually earn the position. Prior to his promotion he was like cancer in the store bad mouthing everyone from his fellow associates to asm's to store manager. Management even created positions for him. I can see if he was a Hard worker, loyal assoc. or even had a good peesonality but unfortunately none of the above. Everyone in the store was shocked when they heard he was promoted . It used to be a great place to work but now it's constant trash talking coming from management behind employees backs wether it be about their weight their personal life or whatever but its inappropriate from asm or manager in front of other employees. It makes you think what they say about you when your not around. So for an open door policy I don't think so ,if you decide to use that door there will probably be security escorting you out of it.
Disgusted customer on 2013-06-28:
I spent 1.5 hours shopping at your store in apple valley Ca. and had over 200.00 $ in merchandise and when I was to check out the clerk saw that my card had my wifes name on it and refused it. I explained that I had lost my card yesterday and both cards are identical except for name and offered to show her an expired card with the same number on it when she refused to even look at the card she got quite snotty and I said I would pay cash but this would be the last time in this store since Home Depot is across the street, At that time she walked off with my card and started telling everyone with a red vest on what had happened , I have been embarrassed before but not in a store by a clerk telling the world that I was attempting a fraudulent act. At this time my wife was on the phone and heard all of it I offered to put her on the phone but the clerk was to busy making sure that customers and employees within earshot could hear her.

At this point I said I would never come back to a store that intentionally embarrasses there customers. However I needed several items badly and returned to pay cash when an assistant manager came up and when I told him what happen he did not apologize or solicit my cash purchase he just said the clerk did her job , Since when is a embarrassed customer part of a clerks job.

At this point I said verbatim " this type of customer service is ridiculous and she can kiss my ass" then your manager took offense to a phrase spoken on broadcast t.v. radio and was not directed towards him.HE ORDERED ME OUT OF YOUR STORE AND SAID NOT TO COME BACK.! I have pulled my receipts for 2013/2012 totaling 13,563.82 I gather this does not matter to your company so I have no choice unless an apology at the least is given and on second thought a apology coming from a man who is so thin skinned in a environment of contractors should be looking for a job.After my experience I expect nothing from your company so Good Bye and I have lost faith in your chain so good luck, may Karma pay your store a visit , Treating customers this way has a way of getting around.
Mike on 2013-07-08:
TO the Dept Manager:
Lowe's Complaint - District Manager's take on Lowe's
I need some help, I was a really good appliance sales specialist I have four customer service hats from the Vice President and hundreds of happy customers to prove it. One day my department manager quit and I was asked to take the Dept. Mgr. class. I did and passes and things were great for a while. Then I noticed the old Dept. Mgr. hanging around the store. Soon I was written up for offering a customer a deal when her fridge wasn't available (not really what I did) the store manager tried to fire me. Then I was accused of offering my mom a great deal on a stove (I didn't and the video evidence cleared me), then I was accused of ignoring a customer (I was working with someone at the time) they tied again to fire me. Finally I was terminated for the Zone Manager finding my down-stocking sheet in the trash.
So I really like the job, the Store Manager has since been fired, (the old dept manager now has my job) Is there any way for me to get a job back at Lowes or am I forever un-hirable?
lowes employee on 2013-07-08:
Reading the comment above ^^
Sorry this happened to you. I am a head cashier on the front end and we would never ever pull this kind of thing in front of mother customers or other employees. What they did was wrong and should have been more discreet about the situation. But on the other hand, they were just trying to protect the card holders CC. Do you even know how much credit fraud is done on a daily basis in a single Lowe's store? Please do not write Lowe's off forever. They were just doing their job and what was asked of him. Yes the manager should have apologized about how the handled it, but you should have let off a little bit to understand the situation.
Dottie Coughlin on 2013-07-09:
I went to Lowes to have my kitchen remolded.
On March 1,2013 my plans and contract was signed. I was told it would take about 6 weeksto complete. Great.....Well....here it is July 11,2013
and still no kitchen. They deliverd 33 cabinets on June 10th, and so far no one has come to open the boxes or check out the cabinets. They have ripped out ALL my old cabinets, removed my stove, refrigerator, and sink. I have
no place to cook or eat. I have made so many calls to them and still they do nothing. I live in a Condo and everyone comes by and sees what a disgrace this is and considers Lowes to be a terrible store to shop at. They have no consideration for the customer. After all if we did not shop there, perhaps they would not have a job. I thought that at least Lowes would show some concern. At this point if I do not get help, I think I will call the TV station to come to my condo and see the BIG mess I am in. Imagine from March 1,2013 till July 11, 2013 and can't put a kitchen in.....Why?
I would like to hear from Lowes....
dottiecoughlin@Yahoo.com
terry fletcher on 2013-07-12:
worked at lowes distibution center in findlay,Ohio I've always been a hard worker so I was wondering why I never made anything above bronse -so I stasted subjecting myself to the hardet trucks they had or nobody else wanted-just too see what was what-now either someone showed me wrong way to use the e2 gun or they are gaming the system and hiding it somehow ,cause it was the same people every month that got gold-if they are gaming the system aren't the robbing lowes and the same time trying to make themselves look like they are doing a good job I sure would like to talk to the regional manager,my address is in your records-when I was let go was never told way-they just said they didn't need me anymore
Matt on 2013-07-25:
Why was my girlfriend wrote up for calling out of work. She has sick days but they are not allowed to use them what is the point of even having them.
Mind boggled on 2013-07-28:
Hubby had a customer come up to him and ask if he begged would he get help. Hubby response was no, then let's go get you help. Near 2 weeks later he is terminated after many years of ASM. Long story short. Come to find out, he had gone to HR regarding some not so good dealings with SM and after doing so, got threated by the very SM he went to HR on. It was actually 3 weeks after that horridness did he get terminated. Craziness more, had another out of state HR say WOW what in the world???? Amongst other suggestions we should take... No other person in the room during term, no other signature other than SM... A lot more to say as to what has gone on and it doesn't look good for SM or HR. He hates what is happening, but really has no idea what to do next. Having a time getting Emp File or any info at time of term... Just confused as to how this is possible, over a response to a question??? Normally ASM's don't get customer compliments and he has recv'd at least 1 every yr since being at Lowes. He is the go to guy when associates and other ASM's have difficult customers (he has always found a way to make the angry customers happy again, par for him being the go to guy). So for term to be for that response as no customer or anyone like hubby said to SM and DM, should have to beg to get help???? When hubby spoke to the area HR, he was told that SM said he had other complaints from customers, funny how there are no documentations to support that. Sooo any suggestions???? We are totally confussed as many of the employees are...
Anonymous on 2013-08-26:
How do I contact you ?I am a lowes employee who needs to contact you about my store
user187131 on 2013-08-31:
I really need to contact someone about my experience at a Lowes store that I found to be very unethical. I don't want to post my experience as of yet until I speak with someone. I need a corporate HR person ASAP!
DebtorBasher on 2013-08-31:
Latisha..
Lowes Corporate Office Headquarters in the USA:
1000 Lowe's Blvd.
Mooresville, NC 28117
Corporate Phone Number: 1-704-758-1000
Corporate Fax Number: 1-336-658-4766
Corporate Email: info@lowes.com

CEO: Robert A. Niblock
CFO: Robert F. Hull Jr.
COO: Rick D. Damron
Irritated With Lowes on 2013-09-05:
This is the worst company to work for. May not be the in the top 5 but very sure in the top 10..when it comes to retail. So money hungry. Customer service begins on the inside and then given to customers. But when management has no leadership training and only got their position because their momma, daddy, sister or brother works there don't make them creditable. They don't make rational decision here. You have to earned to be liked not be a hard worker. I will never work for Lowes again as much as I love working with customers. I will go else where. There is no need contacting Lowes nor their headquarters because I'm very sure they are all buddies.
Ed on 2013-09-07:
I worked for Lowes for fifteen years all together, it is one of the worst cyanosis to work for they don't care about their employees, they fire them no matter the hard work they do for the company, I worked in install sales, want to give consumers advise if you purchase a install through Lowes and it isn't done by the time promised or to your satisfaction just argue with the cpo when they call you to see how the install went you will get the labor for free or even the product at a big discount, Lowes don't care they think no money matters they just want to get rid of the fussing, had a window job I was over the customer ended up with the windows for free, just think if Lowes wants to be fair then they have a long way to go.
Guy on 2013-09-10:
I just did my EOS. I was told it was anonymous so I gave some really negative scores. Now I'm having second thoughts and feel like there may be retaliation. Can management trace my EOS back to me?
Worst company on 2013-09-15:
Don't work for this company!! They don't care about their employees! They don't even care about firing their valued employee!
Merlin's Century on 2013-09-24:
I worked for Lowe's and know personally that there is no confidentiality in this company. There were several instances that I discovered HR leaking out sensitive information, the Store Manager divulging confidential information to their ASM's, AOM's, ALPM's, AHRM's, DM's and area marketing managers. In reality, HR is like the Gestapo! The AHRM's are sneaky and the Regional HR's are at best invisible. The minute you tell them something in confidence they pick up the phone. I thought there was something going on and on more than just one instance. So I did several tests
Disgruntled employee on 2013-10-18:
The way the company is rolling out the PSI program is a joke. Once again the corp management doesn't care about the hard working employees in the company. they just want to hire a bunch of outsiders that will fail because of our culture. So much for advancement from within.... Lowes truly Blows... Worst company ever...
UnhappyCarpetjob on 2013-10-25:
I went to Lowes to order carpet and spend $7000. they told me to have my house/rooms painted before the installation. the subcontracted cheap labor were nice but damaged my walls, doorways and did a horrible job. Lowes has 100% satisfaction policy so they say. So far, it has been 6 weeks and guess what...I am at 2% due to the nice installers albeit poor ones at best.

Lowes corporate has denied my claim to have the poorly installed carpet replaced. Subcontractor has been out twice along with management. Nothing for weeks. I called President's office and operations manager Ricky Damron. Let's see what happens.

I am part of a group of over 14000 users in the US and all are being sent this link. They all will be watching. Last time one of group members posted a link to us about his daughters experience at a Dunkin Donuts back room (disgusting habits at this particular store) us "locals" did not go there anymore and spread the "good news" ...needless to say, when community get together, poop happens. That DD is not longer there with a shoe store now.

Lowes beware of the power of this community. We are all watching...and HomeDepot is just across the street. We are retired and ready to sit there each day and weekend with signs in front of your store...stay tuned my community
FoleyLowes-1 on 2013-12-04:
Please add the area, like the city state. I am wondering if the lowes mentioned across the street from a Home Depot is the Foley, AL Lowes? That Lowes is severely understaffed so that management can try to maximize their bonuses. Customers complain and walk out, employees can't be productive in their departments because they're covering other unstaffed departments. Strange, unprofessional behavior.
tmlumb on 2014-01-07:
I'm a Pro service specialist for Lowes. I was written up for what the zone manager said was "refusing to answer the phone". We have another Specialist, who for the 3 yrs I've worked here, leaves the store at 7:30-8:00 and does not return until 1:30-2:00 Monday- Friday. I've had multiple conversations with store management, But even as I'm writing He is walking out the door.How can I be expected to answer phones and help the contractors that walk up to the desk. Tired of the double standard!
unknow on 2014-01-17:
DO NOT WORK FOR THIS COMPANY they do not care about there employes at all There is no open door policy they do not care. If you need a job I guess but I still would go somewhere else. I heard other people saying if you quit you still might not go back to them. They have favtories and they do not get introuble. The store I worked at was SAD
Dimples on 2014-02-14:
I worked for Lowe's in OSLG for almost 5 years. I had some personal issues that I had to take care of. Put in for 10 days off 2 or 3 months ahead of time. I was told I was not able to take those days off due to 2 other employee's that had asked for the same days off. So my matter was so important that I told them I HAD to take that time off. I was led to believe that I would be terminated if I did take them off anyway. So I gave my two weeks notice--and did quit about 4 days before those days were up. On my last day of work, after my shift, I went to my locker and took everything out then asked the HR if she wanted to keep my lock and key to give to someone else that might not have one. She said yes. I then cut up my vest in front of her, as an employee at Lowe's knows they have to cut it up. Then I filed for Unemployment due to not being able to find a job. It was denied, so I appealed it, had the phone interview with Lowe's HR and the hearing officer. During that hearing, the Lowe's HR said I was terminated. I was to stunned to say anything back about that, because I was trying to think of how that happened. So I never spoke up about it now I'm trying to figure out what to do. I do NOT want a termination on my record. I was a good worker, was never late for work. Also, the Lowe's HR discussed this with another employee. I thought upper management was not allowed to discuss personal things, about employee's with another employee, I tried to contact Corporate HR but was never able to get a hold of a live person except the one that directs your calls. I was never told verbally, by phone or in writing that I had been terminated. So all the Applications I have filled out about never being terminated have been lies, because I never knew I was. I just don't understand it. And you being a District Manager, I was wondering if you have any suggestions? Thank You!
Richard on 2014-02-15:
Thanks for your comments. It actually made me feel better about my sudden termination from Lowe's in 2012 for no apparent reason, except for the fact that they could hire a youngster at a lower base rate.

I worked at the Lowe's in suburb of St. Louis as a PSE, and was hired under challenging circumstances, right after the PSE program was rolled out in early 2010. The individual originally hired and trained for the position was terminated when a background check revealed several issues that had not been revealed. I was hired after the program was underway and told train, get up to speed and clean up the mess left behind ASAP.

The store manager at this location was a former cop from a rural area who believed in 'management through intimidation.' I'm a veteran in business and was former COO of several successful companies in the marketing and communications industry, and ALWAYS treated my employees with respect. As a result, we had virtually no turnover. It bothered me a great deal to it see this idiot heap abuse on other employees as he stalked the floor. In fact, during my tenure at Lowe's I never heard him offer a single compliment to an employee for a job well done.

To make a long story short, I worked my tail off under very stressful conditions for 2-1/2 yrs. only to be summarily dismissed for a simple ordering error, during a week in which I produced over $53K in installed sales, a personal high-water mark. My sales were always at or near the top in the district, and I occasionally led the region as well. Frankly, I found the job considerably more stressful than when I was COO of my company, and my compensation was miniscule in comparison
Irritationsgalore on 2014-02-19:
Well, my spouse has been working at lowes for a while now, (and sorry for the pronouns to keep this non gender specific but it feels a bit safer) my spouse has been in the same dept for almost a year and is a CSA, performing the exact same job function as a Sales Specialist, with the exception of sales requirements and without the pay benefit and weekends off schedules alloted those who are sales specialist in that dept. recently one of the SS left and a position was posted. From what we have been told it was offered to a CSA from another dept prior to the posting but HR nixed this and required the store manager to hold the minimum 3 interviews which included my better half. There were a total of four interviews made. The original person it was offered to refused the job because he believed it would not be fair as he had no knowledge in that area and after working with **** for several days (yes he had already been relicated within the store to this dept) felt my spouse was the better candidate. Not only did he turn it down, he turned in notice and left the company. The ither two applicants, one had sales exp in some other type of industry but refused the position pay was too low (and it truly is pitiful) and the other was offered a dept manager position within the store instead. My spouse (who is already doing this job and had corp commendations 3 quarters in a row) was refused the position and the position was relisted. Not sure its racially motivated or what the issue is but any suggestions???
Reason given was ***** needed to know more building code!!!! Obviously bullshit! Of all Sales Specialist in the store there are possibly 2 or 3 tops that have any of that type of knowledge plus have email sent out by assistant mgr stating for sales specialist job, they didn't care if you had thirty five years construction experience the only experience you needed was sales! Just curious what next step should be because this is wrong on so many levels!
Penny Adams on 2014-03-03:
Enjoyed your commets. Now tens years down the road and wanting feed back from you and yes, I am a Lowe's customer
Penny Adams on 2014-03-05:
I took a 12 level fusion for this monster of a store
Bill O'Grady on 2014-03-09:
I would only pray that you are my district manager because it sounds like you truly care about your people / employees
Mr.Slater/Bedrock Quarry on 2014-05-03:
I have been with Lowe's for nearly 10 years. I have worked for two outstanding store managers. Both store managers had excellent choices for their supporting management and I truly enjoy working with the management staff. I enjoy my job and perform well. I have been a csa, dept.mgr., team ldr., pse and a sales specialist. No problems at the store level. My rules of success at the store level:

1) Be pleasant with HR but do not under any circumstance trust them.
2) If you have a problem with another associate ignore them completely.
3)Store mgr is the boss..follow his orders first. If given another order from asm or dpt mgr tell them to check with sm or reply "after I finish this for sm I can get to the task."
4) See another associate consistently not contributing...confront. I want my bonus. Other associates will respect you.
5) Follow LP rules. No deviation.
6) Smile and talk pleasantly-joke w/respect-listen-dress good.
7) Customers first/sales follow up and then tasks.

Now you say this person drinks the "KOOL AID". Nope I do not....

No disrespect to the participating DM but this is the level where the uncaring corporate mind begins birth in most cases. The more uncaring they become the further they go up the corporate ladder. I have met no one at the district level and higher who has empathy in any part of their body. These people try to make YOU understand but have no understanding themselves. They are driven only by numbers and bossed by people who are driven by numbers at a higher level.

Corporate only cares about earning more shareholders of Lowe's stock than they do earning more customers. In 2014 I am sure all of you have felt staffing shortages. We are covering neighboring departments more than ever but yet customer counts are pretty much flat to last year. This was brought up in an EOS meeting and the "corporate guy" responded with a percentage break down of how much business we do on weekends. He went on to say this is where we will concentrate our staffing. So when we walked out of the meeting we thought we should just tell our customers to shop on weekends to get knowledgeable service.

part time part time part time...keep them away PLEASE...hire full time they are invested into a career and take pride...part time=turnover high-untrained in product- tasks slowwwwwwwwwww except for the hard working unloaders,cashiers and stockers. These weekday/weekend teams is stupid. All they do is push the call buttons and do a "drop and go".

If a company is serious they are serious on the phone and internet! Everyone has a phone/internet yet we do not have a full time team to handle just the phone and internet. How STUPID IS STUPID...I can not think of a better one than this....really. They give us this crappy Iphone and this dinosaur software and then claim " Lowe's of the Future"..."LMAO" this should be the acronym for the future. This equipment they just handed us (sincerely) is the future gang.

I can say more but I believe at the store level you can survive and be happy. If you are seeking visionary/empathy style leadership....well Lowe's is equal to Bedrock Quarry and Mr. Slater is running the show.
Zennith on 2014-05-28:
Greetings my follow earthlings..

I wanted to share with you my thoughts about this company and you may call me Zennith.. I work for this company as well and I wont give you my real name as it is risky. For the past few years I have been putting in for other departments and lately I have put in for more departments through out lowe's which this has been going on for years.. I work on the front and I want to be in a department as a department manager.. Lowes is the dumbest, worse, most one track minded company I have ever worked for..

First I would like to thank this DM for posting on here because I can attest to his comments are truth. If you're a new hire they will do nothing but preach and promise you a lot but they NEVER! deliever it EVER... As a Employee I cannot tell you just how much I fucking hate this company and every single person in it who is corrupt and only thinks of their selves. But as a person I will not and cannot over look their crimes against their employee's as well as the laws they have broken.

Like he said. "They will lay off the most talented and skilled employee in the company the instant that its in their best interest. Believe me ladies and gentlemen" And here is the kicker this is to the customers.. Do you think lowe's gives a damn about you?, Do you think they really care if you're working on your family room or have to finish that project or want to over a washer and a dryer?.... Well here is the blunt truth... THEY DONT! you're just a Dollar sign walking in their stores and that's all you truly are to them.

And if you think calling Robert Niblock is going make things go faster then you should commit suicide because he doesn't give a damn about you either.. He hate's his Employee's and wont listen to us at all.. I know its harsh and I know that a lot people don't like it when their told this stuff but believe me I do work for them and I don't recommend them to work for..

Just Remember my friends

We are Anonymous
We are Legion
We do not Forget
We do not Forgive
Expect us Lowes.
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