BROOKLYN, NEW YORK -- The installer did not know how to install Pella Windows which Lowe's sold as only windows they carry. The installer claim to be certified but it was obvious he did not know how to install these windows. Cause lots of damage to home and Lowe's will not take responsibility. They installed a broken window and refused to replace or give credit. Corporate office makes no decisions - they let themselves go by what store manager claims. They plainly steal from their customers, they hire these cheap installers and then would not take responsibility. I will for sure never set foot on a Lowe's store. Even Home Depot treat their customers better I hear, I've never had a problem with them.
BURLINGTON, NORTH CAROLINA -- They hire subcontractors who do not call to let you know when they will be scheduling your installation. It took multiple calls to my "project manager" to even get it scheduled (over a 2 week period). When it was finally installed they left the white tags at the bottom of each board. They did not refill the holes with the dirt they removed when they set the new posts in concrete. They left coffee cups and used my water hose, which I had unhooked from the spigot due to the weather getting colder. One of the rails across the top of the fence is not straight and two of the posts on section of fence are not the same height.
There were also several boards that right away had golf ball size holes through them. Even though I am supposed to have a 1 year warranty, it again took me sending pictures and multiple phone calls to get them to come out. After a week, I called and asked my project manager why I hadn't been contacted. He told me the installer came out and replaced the holes in the boards, noted that my gate was locked but everything else was fine. I questioned how he was able to see that being that the problem was on the inside of the fence, of course it would be locked and that why he would need to contact me first in order to come out when I would be available to be there.
He then told me that my rail was not straight because my yard was sloped and it needed to be that way. My yard is completely flat. The fence that was there before had all the posts the same height and all the rails were straight on every section. There is no reason for that rail not be straight. I also wanted to know why they continued to come on my property without notifying me first.
Finally the installer called me the next morning and set up an appointment to come out to meet me the following Monday. He didn't give me an exact time but said he would call when he was on his way. I told him I would arrange to be at home that day. Monday comes, nobody shows, nobody calls.
HOWELL, MICHIGAN -- I purchased 1870 sq-feet of Cali Bamboo flooring and was given the according underlayment for the flooring I purchased. My total was $9400.00. It was delivered on September 26, 2015 into the basement of our new construction home. My father who was present when it was delivered said, "This is the wrong floor, this is click-lock - you need tongue and groove so it can be nailed down." So to make a long story short - I returned to Lowe's and told them my dilemma. They said, "We do not give recommendations about products, we only order what you say."
This was because I asked why they would sell me a click-lock floor when I had them look at my blueprints and stated it was a wooden sub-floor. So, I admitted my mistake and they re-ordered the correct floor. I returned home that night and mulled over the fact that they did not mention the underlayment. I was told by my father that we would use asphalt paper, not the impervious $1000.00 dollar underlaymnent.
So I set up the pick-up for the return of the flooring and it was picked up October 1, 2015 at approximately 1:00 pm by the delivery drivers. So after the return I waited a few days and went into the store to ask about the underlayment. They assured me I was not billed on the new order and I said, "That's good but where is the refund?" Lowe's told me to come back and see a separate person the following day.
I returned 3 times and finally got a person who gave me a name of a supervisor. She in turn looked into my claim and stated that they would count the boxes of underlayment to see if it was actually returned to the store...so I have been exercising patience - you see that, it is now NOVEMBER 12, 2015. She called me yesterday and said that the department manager said that it was not returned because "you need it for the re-ordered floor." I told her that "NO I do not need it for a nail down floor - I need asphalt paper - and besides the delivery men did pick it up and wherever it went from my home, I do not know."
So, as I sit here today I have $8000.00 worth of flooring waiting to be delivered and I am also waiting for them to find the underlayment and refund my money. So far the experience has been horrible. I guess you cannot trust ANYONE. I will keep you updated.
NORWICH, NEW YORK -- I do not have a complaint about Lowe's. They were very courteous and very helpful! The quality of wood that arrived was great!! Much better than what many reviewers stated here and online. I anticipated getting some knotty, rough looking stuff, but it was only a 3-sided, no floor run-in for the horses that I'm building. It didn't much matter as long as it was strong enough to hold up in winter.
I guess if I had a complaint (which I did let the store manager know), I kept getting rerouted when I was trying to find out what time my delivery was going to arrive. It took 3 calls (as I kept getting disconnected after being on hold), but the lumber arrived with all the equipment needed to take it to the 'hard to get to by truck' location. The delivery driver was awesome!! He informed me that (4) pieces of Tuftex roofing material was not in stock and would be delivered it as soon as it was in stock, which should be this week, per the driver. It's fine. It's the last thing going on anyway. I have another 4 weeks. He also informed me they gave me an extra piece.
When they loaded it on the truck, they realized (1) piece broke at the edge. This would not interfere with the roofing anyway, but I got an extra piece. My husband did not hear him say this and was a little upset until I informed him that he did tell us... twice! Once when unloading with forklift and 2nd time when we were going through it to make sure it was all there. He went through everything twice, upon arriving and leaving! That to me is exceptional service!! My husband and I are starting to build it (ourselves) and couldn't be happier with how this was all handle! Good Job Lowe's!!
XENIA, OHIO -- As a building contractor for over 25 years I can feel your pain. Reading through the reviews is all it takes to understand that a lack of competition is not good. Years ago when I was a young contractor I had Fisher Lumber, Erb Lumber, Carter Lumber, Woolahan Lumber and several local private owned companies. I wasn't concerned as much about price as quality and I could choose quality parts for your house from many places.
I had the reputation of being one of the best builders in the area. About 20 years into my career things changed dramatically. Lowe's and Home Depot took over the home building market leaving the only choice in where to shop being price. After about 5 years of using fewer and fewer quality materials in my homes I finally said enough and retired.
INDEPENDENCE, MISSOURI -- We meet with kitchen specialist at Lowe's to design layout. With measurements in hand he made a nice computer image of our remodel. The order was placed and the Diamond cabinets arrived in only 3 weeks (1 week early). One shelf was broken in shipping, one cabinet did not fit over a window, and the wrong crown molding was ordered by our "specialist". I tried to return the cabinet that did not fit. Since the cabinets were early, I had to wait 2 weeks to obtain the credit for the cabinet.
The crown molding we needed to go to the ceiling still has not arrived another 4 weeks later. We are over 7 weeks into this project still waiting for trim. The cabinets took less time to make than the trim molding? Lowe's keeps putting back the arrival date! The countertop was 2 sq. feet more and we had to go pay the additional $80.00 right away! I would not recommend Lowe's for Diamond cabinets unless you have a lot of time for all the mistakes.
MEMPHIS, TENNESSEE -- All yesterday my husband and I went from store to store comparing prices and discounts for a washer/dryer. After comparing Sear, Home Depot, and Lowe's we decided to buy from Lowe's. The only difference I thought was a lower interest rate by 1%. I went online and found a $10 off $50 and I was going to pair that with my other discounts. Well the salesperson told me I couldn't pair discounts and coupons.
I told them that didn't make sense. They advertise that for using their credit card you will get 5% off every purchase, but you can't use that 5% if you have a $10 coupon. I spent over $1,100 on one purchase and I can't use a stupid $10 coupon. I would have bought it at Sears if I had known this. What place does not let you use a coupon with your store credit card? Target, Walmart, Sears, and etc...all do.
I ordered four PVC pipes from Lowes.com and only received three. I contacted their customer care department and after two e-mails I was told they'd send me the missing pipe via next day. They lied! it is now three days and no pipe. I advise not to do business with them. They take your money and send partial orders. I regret I cannot give them a minus 5 rating. They have lost my future business.
SAN JOSE, CALIFORNIA -- 1) Appliance Heros came on June 18! They were suppose to get the parts within 3 days. That means Friday or Monday June 20th or 22nd. They did not call me at all. I called them on Monday and they said it would come on Tuesday. No call from them. I called back again, they said on Tuesday it did not come in. Wednesday rolls around, no call from them. I call them and they tell me it finally came. Fine sure I'm being patient. It happens. Because it's so late already they say they can come on Friday June 27. Finally they come on Friday. By now it's been 9 days. The technician can't fix it. He says it's the main board that's defective. He calls his supervisor and says "The part is defective. The family has been without a fridge for a week. Can we expedite the order?" The supervisor says "Yes. Ok I'll get it ordered and expedited."
2) I call on Monday June 30th to Appliance Repair Heroes. First they put me on hold and tell me the parts department is busy. Then after 1 hr I call back and say I'm still waiting. This woman named Lisa ** answers and tells me my part is due in on Wednesday. I get very upset as they promised expediting it on Monday. Now we're promised delivery by July 2nd (2 days before July 4th). I call Lowe's and am very upset. I told them I need it expedite. It's going to be 4th of July and I need my fridge. I tell Lowe's that it is unacceptable. I want my refrigerator fixed. Lowe's tell me sorry Appliance Heroes are closed. I tell Lowe's the story and they say they can't do anything until they contact Appliance Heroes. Still nothing from either businesses. Finally I get a call on Tuesday from Appliance Heroes saying that they cannot expedite it but want to schedule me in for Wednesday or Thursday. Appliance Repair Heroes tells me that they will try to get it to me and asks me for more flexibility. I tell them I can have someone home all day. Appliance Repair Heroes says "Great." On July 3rd, now it has been more than 15 days. I call them on July 3rd to ask what time they are coming, they said "Oh we're coming between 3-5 from what you told us originally." Ok what the heck?! I asked my family to stay home so you could have flexibility to come earlier! Ridiculous. Ok fine, I wait until 3-5, the technical comes over still can't fix the fridge, tells me that he will get his office to fax the paper in when he gets back. I call Lowe's and they tell me that they cannot accept my paper and need to contact Appliance Repair Heroes. Guess what?! As I said before I told Lowe's it's cutting too close to July 4th.
3) Now instead of accepting a copy of the paperwork from me so that you can replace my refrigerator, you want to call the Appliance Repair Heroes and get back to me in two business days.
4) Now I have been without a fridge for 19 days. By Tuesday July 8th it will have been 20 days! I am completely unsatisfied with your service.