VIDALIA, GEORGIA -- I cannot begin to tell you the complete nightmare our experience has been with Lowe's kitchen cabinets and the people we've dealt with. Started in February with a new house build. It's now July 15th and we still do not have our cabinets completed. Here are a few of the things we've dealt with. Certainly not all inclusive:
(1)Design was wrong. Used the wrong window size in designing the kitchen. (2) Ordered wrong sink base 3 times. (3) Sent wrong cabinet 3 times. (4) We were told there was a 2 week "turnaround" on a wrong cabinet. 7 weeks later a different wrong cabinet arrives. (5) Lowe's ordered a shower door instead of a kitchen sink. (6) Ordered wrong refrigerator cabinet. (7) Ordered wrong microwave cabinet. (8) Installers "forgot" to install pantry drawers. (9) Ordered wrong stove hood vent 3 times. (10) Cabinet sales people at Lowe's will not talk to us. (11) Corporate office representative, Paul, will not help. He is a Customer Service Representative who does not care one bit about Lowe's customers. He finally told us that Lowe's would not install our microwave. We have to do that ourselves.
There is more but I think I've made my point. Terrible experience from the corporate office all the way down to the store employees. There has been absolutely nothing good about dealing with Lowe's.
ROCKLIN, CA, CALIFORNIA -- I am speechless! Cabinet representative at Lowe's was nice, but after that, there was NO COMMUNICATION! Found out from the granite installer that the quartz installer was another company... Did not know this from Lowe's. Then, day before granite install, Lowe's never authorized the fabrication or install. As we are/were on a deadline, this seriously messed everything up. Even after talking to the manager, never heard back (not once, bit twice). I can go on and on about exceptionally POOR customer service (especially with any kind of communication), but my point is made. Even online orders for major items I have had nothing but problems. I do not believe that I am the only one here. I feel the Lowe's is in the end of times!!!
ATHENS, ALABAMA -- I DO NOT RECOMMEND Lowes!! Started January 9 2020. I was remodeling my kitchen. Ordered all in stock cabinets for fast turn over (myself and 2 kids was staying in hotel 21 days). All my in stock items WAS NOT In stock. Instead of picking up from another Lowes they ordered it. "Ugh." Without telling me. Once they came in one came in damaged and still haven't fixed it!! Feb 23.
After ordering countertops a week and half went by then they stay they can't install in stock countertops so now I have to order. 21 days to come in and 10 inches too short!!! I still haven't heard a straight answer why or how they going to fix that...(?) Different story every time!!!! All I hear... "I'm new to this department." They might be but they should have a overseer. If so (?) HORRIBLE... No kitchen for almost 2 months. No sink, no water, no stove, no cabinets, no nothing... Fast food. Microwave food. Washing dishes in the bathtub. Thanks but no thanks. NEVER AGAIN!
WOBURN, MASSACHUSETTS -- Do not use Lowe's for any of your kitchen needs! We started this process back in June and are still dealing with issues. We had damaged cabinets delivered and only a portion of the replacement was give to us. I finally just got through to someone (last night!) after trying since December 13 on a replacement door. No one knows what they are doing at the Woburn Lowe's. We had to get a fridge that is basically a little bigger than a mini fridge because the designer completely ignored our measurements.
We are new at this and put our trust in the wrong people. Because it took so long for all of this to transpire, we were too nervous to redo the design and opted to just live with it. For the amount of money paid no would should have to do that. I have been transferred around the store and gotten so many different answers from "managers" saying that our product would be in, when in fact it was a lie. The intention of this review is to prevent anyone else from going through what we went through.
LEEDS, ALABAMA -- I would not recommend Lowe's if getting new kitchen cabinets. There are terrible communication breakdowns between them and their installers. Too many things to write except to say my husband hung 3 of the cabinets, replaced problem doors and installed scribe moulding which we had to purchase separately at the end of the installation. Installer didn't call or show up on the day we were told when cabinets first arrived. We ordered on Nov. 29, 2018 and cabinets arrived Jan. 16th and installer just put the moulding around the top on March 8th. This installation ONLY involved cabinets and not countertops or backsplash in a 10ft galley kitchen. Run the other way if you're wanting a smooth installation.
KENTUCKY -- I do NOT recommend utilizing the kitchen remodeling service. Designers were nice and helpful but cabinets are cheap quality- undercabinet lighting attachment difficult so had to glue since could not screw in. Not all cabinets were ordered so delays. Installers could not miter trim, hood not centered so my own tile person had difficulty making it look the same and we had to change our tile plan, their electrician did not match oven plug to meet oven location so had to redo; cabinet finish was not inspected upon receipt and was installed.
I had to request they be replaced, top cabinet door knobs hit wall when open since not enough molding between wall and cabinet to allow for proper opening; hood molding at ceiling does not properly meet ceiling so leaves gap, microwave cabinet area has to be redone and is not a nice finish, not enough space for desired fridge width so had to purchase more narrow fridge, I could continue but will summarize - NEVER HAVE LOWE'S COMPLETE A PROJECT LIKE THIS. The Lowe's team does not oversee their contractors to ensure quality work.
TALLAHASSEE, FLORIDA -- I went to Lowe's on October 31st 2018 and ordered $14,000 worth of kitchen cabinets. I thought everything was fine but I found out that the Diamond Cabinet company faxed a request (question) to my Lowe's kitchen designer. She said she never received it and Diamond I guess did not follow up. My cabinets did not get ordered until November 30th. It is January 6th and I still do not have cabinets. I was told 2 days ago that it won't be until January 17 for the release to the delivering company and I probably won't get my cabinets until the 22nd of January.
This has really put us in a bind. We can't even order the countertop until the cabinets are installed and there is a 2 week (at least) lead time for those. I was loyal to Lowe's before but they have not even done anything to apologize or rectify anything. Diamond Cabinets has not shown any empathy whatsoever. I haven't even seen the cabinets yet so I can't review those until I receive them. Stay tuned.
SEVIERVILLE, TENNESSEE -- Took a week longer than expected but that was not a problem! Our kitchen looked beautiful when finished, for a while! First, we were talked into the automatic door & drawer closures! We really did not want them but we're told there was no extra cost! So we got them! They stopped working after about 8 months both doors & drawers! We also did not want the tiny pull down drawers that are in front of the sink & range top! We got them anyway & they are crooked & don't close all the way! The cabinet doors that are double hit each other when closing! That started after a year!
The man that did the garnet countertops was a nightmare! Plus very rude! We had a house full of work going on but he refused to do the work if anyone else was in the house! He also would not give us the slabs of garnet that he cut out for the sink & range top! I thought we could use them since we paid for the piece of garnet but he refused! The custom cabinets we had made were beautiful but again the automatic drawers & doors stopped working & the doors bang together! Plus as nice as that guy was he had a potty mouth that would not stop because he was having problems installing the cabinets! That was outrageous to say the least & I learned new words!
Last but not least or I should say the worst... all the vinyl overlays on our cabinets looked great for about a year! Now at every single seam, the adhesive that was used to attach these vinyl pieces to all the cabinets is seeping out all over the outside of the cabinets! It's an amber color that won't come off so our bright white cabinets look filthy on all the corners, around all the door openings & drawer openings! All in all we did get a good deal & the kitchen does look good but the oozing glue really spoils it! Believe me, we won't use Lowe's for any kind of remodeling again!
RINCON, GEORGIA -- We entered into a contract on 2/2/18 with Lowe's in Rincon, GA for cabinet and countertop upgrades. We were told that the process would take 8-10 weeks. We took a $1000 loss to have flooring tile removed only to later find out that it was part of Lowe's contractor demolition. We've had debris and excess cabinets that were replaced due to delivery damages sitting in our garage for 5 months.
Today is 9/2/18 and we have had the worst experience with Lowe's Corporate and the contractors hired to perform the services. After delays with the arrival of cabinets, the contractor began the kitchen upgrade in early May. Since that time, Gravitas Services of Richmond Hill, GA failed to properly install electrical light wiring, lost the mounts for our microwave and didn't install for 4 months. The backsplash work looks as though someone took a class at Home Depot and came to our home to practice. They used a dull blade on the glass tile which caused the edges to chip and the tile is crooked and not evenly flush.
The granite counter top was damaged by MultiStone during installation as well as had appearances of rust in the stone. After 3 trips to our home and sanding by MultiStone and a Lowe's Field Representative to verify the terrible work by the contractors, we are no longer getting calls from Lowe's Corporate or any contractors to give us a date when they are coming out to replace our countertops.
Lowe's has left us in the middle of a contract knowing that the work is incomplete. There's no way to contact anyone above the Corporate Installation team. You continually get the same people who consider it a badge of honor to frustrate the customer because they know that calls will reroute to them.
Months ago, the team would periodically call or email as a useless courtesy to ask if our project was finished and tell you that our contractor is our point of contact for complaints. There's no way that it should take nearly 8 months for cabinet upgrades in a small kitchen. Lowe's continually moves managers and associates around; therefore, you will get a new experience trying to repeatedly address your concerns. As far as contractors in this area: I've never had a service performed professionally, on time, or without extensive delays and terrible workmanship.
Lowe's has trapped us into a contract that we paid for up front and left us to fend for ourselves with these terrible contractors that they provided to do a job. This is a program that Lowe's should have never attempted by trying to take work from the local businesses and continue to overwhelm the same contractors with work. They are so far behind and work will cease at Thanksgiving because that's typical for this area.
We don't expect to get any further help from Lowe's. Gravitas is working in concert with MultiStone by reporting to BJ of Lowe's Regional. They won't redo our backsplash until Multistone replaces our countertop. Both contractors are stalling to harass us because of our complaints. We will spend the costs for legal action rather than sit here living out of boxes. I can just take a class at Home Depot to install a backsplash because this is the type of work that Dean from Gravitas left us. He and Lowe's will just move on to the next unsuspecting victims.
CHANDLER, ARIZONA -- We have Schuler in our kitchen and Kraftmaid in our bathrooms. I do NOT recommend Schuler cabinets. We spent a lot of money on the cherry wood and they look beautiful when installed but after just a few years, the finish doesn't hold up. The finish has completely worn off all over the place but mainly around the handles and near the floor. Meanwhile, the cheaper Kraftmaid cabinets are in perfect condition... they look as good as the day we installed them. I regret getting Schuler... I thought I did my homework and that I would love them but what a disaster.
To Schuler's credit, they contacted me when they saw the horrific cabinet photos I posted to their Facebook page and they replaced some of the worst worn-out fronts and gave me a touch up kit but neither solution has last long... the replacements are already showing their wear. I expected more from expensive cabinets.