PHILADELPHIA, PA (9701 E. ROOSEVELT BLVD) -- Inefficient, ineffective and unaccountable processes connected with my fence And home generator purchases And Lowe's Installation projects as Both contract are Fully Paid! I don't know where to start. All of the fence supplies have Not yet been ordered by Lowe's, leaving me with a pallet of fence panels (only) in my driveway since Aug. 2022 and No accountability from them on Numerous follow-ups & written & telephone complaints that I have submitted!
In addition, I purchased & Paid In Full for a home generator from Lowe's to include installation Oct 2021 and Still waiting for them to take care of their required actions not to mention respond to written follow-ups! Lowe's Install Team Customer Service representatives follow up actions are ineffective and produce Zero results and response back. I escalated both project complaints to Lowe's “Cooperate Complaint” ——-Zero results! Truly my Last time purchasing anything from Lowe's and using Lowe's installation services! I cannot express how far below Any standard Lowes function under—Shameful!!!
ST CLAIRSVILLE, OHIO -- Lowes did an excellent job in getting my new hot water heater,,,,I was contacted by a gentleman who, had my info from the sales person at the store,,,,on what I needed,,,,then another person text me to let me know they need some measurements for door openings,,,and height of the old heater,,,pipes and where the drain was located,,,,2 days later I was contacted by this gentleman and said they would have someone come out with the new heater and install the heater,,,Sure enough,,,he came by himself,,,,took out the old,,,put in the new...did an excellent job,,,clean it all up,,,,Very polite gentleman,,,,if you ever need a hot water heater Lowes is your answer
ALBANY, GEORGIA -- Last week I was checking out at Lowe's after shopping. The cashier didn't ask if I was a vet. or Pro-Lowes member. She didn't know what I was asking about. Finally she understood what I was asking for. She failed to let me choose if I wanted e-mail or printed receipt. She printed it and I wanted e-mail. Explained wanted e-mail sent. She said couldn't correct that. Another employee came up and said couldn't correct the problem. I may be dumb but not stupid. They could have refunded the deal and re-rang the whole thing again. They would have been able to e-mail my receipt. LOWES HAS POORLY TRAINED EMPLOYEES. Management is not doing their job at this store #491.
CALIFORNIA -- Kitchenaid refrigerator wasn't cooling, all food went spoiled. Five hours on the phone with lowe's they send someone over, automatically said that the repair will not be covered without even checking. Two weeks go by I haven't heard from lowe's, I went to the store and that's when they told me they'll cover spoiled food however they won't pay for repairs.. I paid 4000 for the refrigerator +5 years warranty
OKLAHOMA CITY, OKLAHOMA -- I have received abysmal service from Lowe's protection plan warranty services. We called Lowe's over five weeks ago about our refrigerator not working and have yet to have it resolved. Every time we call they are apologetic but offer no actual solutions to our problems. They have outsourced the service to Electrolux who have canceled our service appointment twice and are never able to reschedule less than a week out. We've been told we would receive phone calls following up, only to hear radio silence from them. Horrible, ineffective service. Don't buy from Lowes, I never will again.
WEBSTER, NEW YORK -- 3 repairs needed for the same problem and had to wait weeks each time it broke and then wait again and finally 4th time and they offer you what you paid for the appliance? So it costs more a year or 2 later and then you have to pay for installation again so the extended warranty on this over the range microwave was worthless and wasted my time waiting on repairs! Disgusted with Lowe's worthless extended warranty and their attitude and the idiots they send who don't even try to repair the item.
CLEVELAND, OH -- Started kitchen demo on Sept. 2019, cabinets delivered Oct. 25 and their measurements were wrong so they had to reorder and didn't arrive till November 25. Still waiting for counter and cabinets to be finished. It is now Jan. 2020.... ridiculous! A real nightmare of a company to work with, waste of money.
CINCINNATI, OHIO -- Dryer stopped working so I call the 800 #. They send a tech out in three days who basically looks at it tells me it's not working. He states he is ordering parts and it will be 5 business days. After 5 business days (7 in all) I call back and they said they were just getting ready to call, but the part is in and they are coming out in two days. I call the next day to confirm and since I'm taking a day off work. They assure me it is in and they'll be at my house between 8-12.
At 11:45 the tech calls and wants me to take pictures of the back of my dryer...pictures. They obviously don't have the part and had not begun researching the part. I call Lowes, they apologize and state a specialists will me in business days. Of course it is Thurs so that's another 5 days without a dryer. Although CS is polite they are not help. I ask can I get a different tech to come to my home since this one doesn't know what he is doing, they state I'll have to start the entire process all over. So now I wait. The only time I use the warranty and...
SAN ANTONIO, TEXAS -- published here https://www.trustpilot.com/reviews/5dee6385c8454506301c2ba4
During the Thanksgiving Black Friday's Sale, I order on the Lowe's Website a General Electric, 4 Elements 5-cu ft Freestanding Black Electric Range on Sale for $389. When I placed the order I paid an extra $20.00 for them to haul my old stove back. On my order confirmation, it stated a Delivery Date of Saturday, December 7, 2019, between 8:00 am and 08:00 pm. Since I placed the order on November 23, 2019, I thought a two-week delivery was fine. On Friday, December 6, 2019, I received an email for Lowes saying that “Your Delivery Is Scheduled for December 7, between 8:00 am and 08:00 pm”
So early on Saturday, December 7th I unplugged my old Stove and got it ready for pickup by 8:00 am. I waited until 5:00 pm and when I called to confirm that we were going to receive the new stove on that day, the operator asks me where did I Place my order, I told her online and she immediately transfer the call to her Manager (“Erik”) he told me he was the manager of the Lowes store near me and that the truck was still delivering, I asked to confirmed if my order was on the truck and he asked me for my information and told me that it was not.
I then asked why? He told me that the online website does not confirm that they have the item when they send me the email and that he did not have that model in stock. I asked when will I get my stove and he told me when General Electric sends us more inventory and that could take up three months, he suggested for me to cancel the order and go to the store to get something they had in stock.
I canceled the order and went to Lowe's and bought the only stove that fit my needs and I had to pay more than 100 dollars more for a stove with fewer features than the one I wanted.
Please think twice before you use the Lowe's Website, they don't have a clue of what they have in their inventory, How to treat customers, or how the delivery process should work.
I pledge I will never use the Lowe's website ever again!
BRYAN, TEXAS -- I bought a freezer so my product did not work properly and I got my food to waste for the first time. I call the warranty department and they told me they will send a tech to repair my freezer so he came and told me that it was fix the issue. So I fill the freezer with deer meat and I left for the holidays out of the state. When I came back we detected a horrible smell. It was all the deer meat. And I call back to get my freezer replace and a reimbursement for my deer meat and food. They refuse to do the reimbursement and they told me they will send a tech to check the freezer, something that never happened so I ended throwing the freezer away. Please never waste your money with this company.