WEBSTER, NEW YORK -- 3 repairs needed for the same problem and had to wait weeks each time it broke and then wait again and finally 4th time and they offer you what you paid for the appliance? So it costs more a year or 2 later and then you have to pay for installation again so the extended warranty on this over the range microwave was worthless and wasted my time waiting on repairs! Disgusted with Lowe's worthless extended warranty and their attitude and the idiots they send who don't even try to repair the item.
CLEVELAND, OH -- Started kitchen demo on Sept. 2019, cabinets delivered Oct. 25 and their measurements were wrong so they had to reorder and didn't arrive till November 25. Still waiting for counter and cabinets to be finished. It is now Jan. 2020.... ridiculous! A real nightmare of a company to work with, waste of money.
CINCINNATI, OHIO -- Dryer stopped working so I call the 800 #. They send a tech out in three days who basically looks at it tells me it's not working. He states he is ordering parts and it will be 5 business days. After 5 business days (7 in all) I call back and they said they were just getting ready to call, but the part is in and they are coming out in two days. I call the next day to confirm and since I'm taking a day off work. They assure me it is in and they'll be at my house between 8-12.
At 11:45 the tech calls and wants me to take pictures of the back of my dryer...pictures. They obviously don't have the part and had not begun researching the part. I call Lowes, they apologize and state a specialists will me in business days. Of course it is Thurs so that's another 5 days without a dryer. Although CS is polite they are not help. I ask can I get a different tech to come to my home since this one doesn't know what he is doing, they state I'll have to start the entire process all over. So now I wait. The only time I use the warranty and...
BRYAN, TEXAS -- I bought a freezer so my product did not work properly and I got my food to waste for the first time. I call the warranty department and they told me they will send a tech to repair my freezer so he came and told me that it was fix the issue. So I fill the freezer with deer meat and I left for the holidays out of the state. When I came back we detected a horrible smell. It was all the deer meat. And I call back to get my freezer replace and a reimbursement for my deer meat and food. They refuse to do the reimbursement and they told me they will send a tech to check the freezer, something that never happened so I ended throwing the freezer away. Please never waste your money with this company.
ELYRIA/AVON, OHIO -- Ordered a washing machine online from local Lowe's, website indicated 2 in stock at local store, order acknowledged. 2 hrs later store called said they couldn't fulfill order as none in stock but 3 in stock at nearby store but they couldn't transfer the order, I would have to reorder through that store. I ordered product as directed, with new hoses, free delivery and haul away old washer ($20.00 extra). The next day I received an e-mail from first store acknowledging the order and notifying of delivery that day. Another e-mail from second store acknowledged order and notifying of delivery on following day. A third email from second store saying that my order was ready to be picked up.
After calls to both stores (more time on hold than talking) I was told they didn't know how this could happen but the first order had been canceled, no record of second delivery order and pick up order couldn't be changed to delivery but they could cancel that order and take a "phone order" which was done. Deliver wasn't possible until a week or two later as they had "no driver available"??? Confirmation of order did not include haul away of old machine; more time on phone to arrange haul away and an additional charge on my credit card again, and assurance that haul away was included but delivery would not be before Nov. 2, today is Oct. 19. Am not happy with this experience and will reconsider Lowe's orders in the future.
OXFORD, ALABAMA -- I ordered 8 triple pane windows thru Lowe's from Pella, 8 windows get delivered after 7 weeks later, they outsourced delivery and the windows were stacked up and left in the sun, 3 were fried by the sun. Installer shows shows up next day, can only install 5 of the 8, after 1 week later the Lowe's representative calls me to tell me it will be 7 more weeks before they get remanufactured and delivers to the Lowe's store. And no telling when the installer will get to come and install the damn things. This is unacceptable for any business. So I paid I upfront and get all my windows installed in 4 months or more!!!! THE BBB will hear about this and so will my 5000 friends on Twitter and Instagram.
CHARLOTTE, NORTH CAROLINA -- Lowe's is the worse. They are so poorly organize. The agent on the phone are very dumb things and ask stupid questions. They should stay in their lane and try to get you the installation service you need and leave the assumptions to the professionals.
SAN DIEGO, CALIFORNIA -- I cannot, by any means, recommend Lowe's for kitchen renovation. I hired Lowe's due to my limited budget, but in return it most likely reduced my life expectancy. The total time it took from start to finish was 11 months, in spite of the 3-4 months promise. I had no functioning kitchen for the duration. The excuses and finger pointing they issued were far beyond expectations and beyond socially acceptable description. If they put their energy into their work rather than into covering up their incompetency, this would have been a different review.
The review would have also been different if all was well that ended well, but it didn't, and forever work in my kitchen would remain noticeable defective. From the original faulty measurements, the incompetent and absent staff and contractors, to the lack of coordination between the cabinets and the counter installers, each blaming each other to no avail.
At the end, I was happy just to have them all be gone! No more attacks on my personality. No more telling me that I am a perfectionist or too difficult to work with when I am just a mild tempered, retired teacher. The endless unreturned phone calls, the endless brushing off, and the endless shuffling among staff and contractors was an experience that you would be best to avoid. Unless you have a really good therapist, save your money and hire someone else. My grade for Lowe's kitchen renovation is F for Failed.
LIBERTY, MISSOURI -- We bought a Maytag Washer from Lowe's & also bought the Extended Protection Plan. Never needing a repair, when the contract was up, we bought it again. Finally, the cycling dial broke & we called for repair. From the moment the contracted outside service tech arrived my wife heard how it was likely NOT COVERED. A cycling dial? This part is the MOST LIKELY to be the 1st to break. Of course we were told they would NOT REPAIR, & in fact, WE OWED the trip & time charge! We will NEVER buy so much as a nail from Lowe's again! Of course, I looked up their service rating. 1 STAR OUT OF 5!!! Guess this was NOT an ISOLATED PROBLEM. Be WARY.