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Protection Plan Warranty Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OKLAHOMA CITY, OKLAHOMA -- I have received abysmal service from Lowe's protection plan warranty services. We called Lowe's over five weeks ago about our refrigerator not working and have yet to have it resolved. Every time we call they are apologetic but offer no actual solutions to our problems. They have outsourced the service to Electrolux who have canceled our service appointment twice and are never able to reschedule less than a week out. We've been told we would receive phone calls following up, only to hear radio silence from them. Horrible, ineffective service. Don't buy from Lowes, I never will again.

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Extended Warranties a Waste of Money and Your Time
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Rating: 1/51

WEBSTER, NEW YORK -- 3 repairs needed for the same problem and had to wait weeks each time it broke and then wait again and finally 4th time and they offer you what you paid for the appliance? So it costs more a year or 2 later and then you have to pay for installation again so the extended warranty on this over the range microwave was worthless and wasted my time waiting on repairs! Disgusted with Lowe's worthless extended warranty and their attitude and the idiots they send who don't even try to repair the item.

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Never Ever Use Lowe's for Remodel
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Rating: 1/51

CLEVELAND, OH -- Started kitchen demo on Sept. 2019, cabinets delivered Oct. 25 and their measurements were wrong so they had to reorder and didn't arrive till November 25. Still waiting for counter and cabinets to be finished. It is now Jan. 2020.... ridiculous! A real nightmare of a company to work with, waste of money.

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Dryer Under Warranty
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Rating: 1/51

CINCINNATI, OHIO -- Dryer stopped working so I call the 800 #. They send a tech out in three days who basically looks at it tells me it's not working. He states he is ordering parts and it will be 5 business days. After 5 business days (7 in all) I call back and they said they were just getting ready to call, but the part is in and they are coming out in two days. I call the next day to confirm and since I'm taking a day off work. They assure me it is in and they'll be at my house between 8-12.

At 11:45 the tech calls and wants me to take pictures of the back of my dryer...pictures. They obviously don't have the part and had not begun researching the part. I call Lowes, they apologize and state a specialists will me in business days. Of course it is Thurs so that's another 5 days without a dryer. Although CS is polite they are not help. I ask can I get a different tech to come to my home since this one doesn't know what he is doing, they state I'll have to start the entire process all over. So now I wait. The only time I use the warranty and...

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I pledge I will never use the Lowe's website ever again!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- published here https://www.trustpilot.com/reviews/5dee6385c8454506301c2ba4

During the Thanksgiving Black Friday's Sale, I order on the Lowe's Website a General Electric, 4 Elements 5-cu ft Freestanding Black Electric Range on Sale for $389. When I placed the order I paid an extra $20.00 for them to haul my old stove back. On my order confirmation, it stated a Delivery Date of Saturday, December 7, 2019, between 8:00 am and 08:00 pm. Since I placed the order on November 23, 2019, I thought a two-week delivery was fine. On Friday, December 6, 2019, I received an email for Lowes saying that “Your Delivery Is Scheduled for December 7, between 8:00 am and 08:00 pm”
So early on Saturday, December 7th I unplugged my old Stove and got it ready for pickup by 8:00 am. I waited until 5:00 pm and when I called to confirm that we were going to receive the new stove on that day, the operator asks me where did I Place my order, I told her online and she immediately transfer the call to her Manager (“Erik”) he told me he was the manager of the Lowes store near me and that the truck was still delivering, I asked to confirmed if my order was on the truck and he asked me for my information and told me that it was not.
I then asked why? He told me that the online website does not confirm that they have the item when they send me the email and that he did not have that model in stock. I asked when will I get my stove and he told me when General Electric sends us more inventory and that could take up three months, he suggested for me to cancel the order and go to the store to get something they had in stock.
I canceled the order and went to Lowe's and bought the only stove that fit my needs and I had to pay more than 100 dollars more for a stove with fewer features than the one I wanted.
Please think twice before you use the Lowe's Website, they don't have a clue of what they have in their inventory, How to treat customers, or how the delivery process should work.
I pledge I will never use the Lowe's website ever again!

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Frigidaire
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

BRYAN, TEXAS -- I bought a freezer so my product did not work properly and I got my food to waste for the first time. I call the warranty department and they told me they will send a tech to repair my freezer so he came and told me that it was fix the issue. So I fill the freezer with deer meat and I left for the holidays out of the state. When I came back we detected a horrible smell. It was all the deer meat. And I call back to get my freezer replace and a reimbursement for my deer meat and food. They refuse to do the reimbursement and they told me they will send a tech to check the freezer, something that never happened so I ended throwing the freezer away. Please never waste your money with this company.

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Online Order Snafu
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Rating: 2/51

ELYRIA/AVON, OHIO -- Ordered a washing machine online from local Lowe's, website indicated 2 in stock at local store, order acknowledged. 2 hrs later store called said they couldn't fulfill order as none in stock but 3 in stock at nearby store but they couldn't transfer the order, I would have to reorder through that store. I ordered product as directed, with new hoses, free delivery and haul away old washer ($20.00 extra). The next day I received an e-mail from first store acknowledging the order and notifying of delivery that day. Another e-mail from second store acknowledged order and notifying of delivery on following day. A third email from second store saying that my order was ready to be picked up.

After calls to both stores (more time on hold than talking) I was told they didn't know how this could happen but the first order had been canceled, no record of second delivery order and pick up order couldn't be changed to delivery but they could cancel that order and take a "phone order" which was done. Deliver wasn't possible until a week or two later as they had "no driver available"??? Confirmation of order did not include haul away of old machine; more time on phone to arrange haul away and an additional charge on my credit card again, and assurance that haul away was included but delivery would not be before Nov. 2, today is Oct. 19. Am not happy with this experience and will reconsider Lowe's orders in the future.

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4 Months to in Stall 8 Damn Windows After I Paid in Full Upfront!!
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Rating: 1/51

OXFORD, ALABAMA -- I ordered 8 triple pane windows thru Lowe's from Pella, 8 windows get delivered after 7 weeks later, they outsourced delivery and the windows were stacked up and left in the sun, 3 were fried by the sun. Installer shows shows up next day, can only install 5 of the 8, after 1 week later the Lowe's representative calls me to tell me it will be 7 more weeks before they get remanufactured and delivers to the Lowe's store. And no telling when the installer will get to come and install the damn things. This is unacceptable for any business. So I paid I upfront and get all my windows installed in 4 months or more!!!! THE BBB will hear about this and so will my 5000 friends on Twitter and Instagram.

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Horrible Customer Service On Line
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Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- Lowe's is the worse. They are so poorly organize. The agent on the phone are very dumb things and ask stupid questions. They should stay in their lane and try to get you the installation service you need and leave the assumptions to the professionals.

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Impact Windows
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

POMPANO BEACH, FLORIDA -- We will never deal with them at Lowe's ever again for any large project. What a mess. No communication or customer service - failed inspection. The salesman does not respond back. Stay clear of Lowe's.

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Lowe's Rating:
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1.6 out of 5, based on 168 ratings and
406 reviews & complaints.
Contact Information:
Lowe's
1000 Lowes Blvd
Mooresville, NC 28117
1-800-445-6937 (ph)
336-658-4766 (fax)
www.lowes.com
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