COLUMBIA, SOUTH CAROLINA -- I contacted Lowe's to install a water heater, or more specifically to do a measurement so that an estimate could be made. My wife felt that this would be better to deal with Lowe's, since they have a reputation to protect. After 2 days they showed up to do the measurement and said that they would get back with an estimate. The person doing the measuring seemed young and was proposing moving the water heater. It didn't seem like he wanted the job. It is now 3 more days later and still no estimate. I guess they felt the job was too hard to bid on.
In the meantime Home Depot did the job in under two hours (after a four day delay - New Year holiday - and later than they said - it was raining). I thought Lowe's should have been able to easily beat the Home Depot installer because of their delays, but I was wrong and glad that I put the bid out to both stores. I don't know about you, but just about the only reason for someone to buy a water heater is that the old one stopped working. You don't buy them for increased efficiency or because you want it in a different color. You'd think that the plumbers/installers that home improvement stores hire would do the job quickly. Home Depot even advertises same day installation (with a bunch of caveats).
Lowe's should get their act together. Re-evaluate this particular installer and institute some sort of response guarantee. If holiday scheduling will affect the response, communicate that to the customer or provide an option for emergency service. To their credit Lowe's did reimburse the measuring fee, but I don't really care about that. I wanted a water heater pronto. I also wanted a little respect for putting my trust in their company. I got neither from Lowe's and that is too bad. Next time I'll use a real plumber.
YORK, AND, SCARBOROUGH, CALIFORNIA -- I shop at both stores and, I might add that customer service at both is great. I think that the management is great as it is at T. I was looking for a certain type of screw and, found it after an associate went out of his/her way to assist me. I am impressed by their workmanship and, I am giving them 5 thumbs up. Great work!!
FREMONT, CALIFORNIA -- Lowe's delivered old dated stock product when we ordered new product purchased. When we asked about those stock dated products - IGNORED AND NEVER ANSWERED. They completely says that 'DO NOT HAVE AN ANSWER' SORRY! - Delivered product is stop working after some time and never received resolution from Lowe's. Do not visit Lowe's store at Fremont and never purchase any appliance from Lowe's. Very bad in customer services and never answered!!!
TENNESSEE -- Purchased quartz countertops in Jackson TN who contracts with Designers Choice Inc. in Mississippi. During transport to Jackson the sink countertop broke into four pieces, the installers stopped to glue all pieces back together, additionally a smaller top had the corner broken out (the size of a nickel) and was repaired with black epoxy (on a white and gray piece of quartz). The installers actually tried to install these damaged pieces and I stopped them.
The company fought me for a month not wanting to replace any of it. Lowe's intermediate was of little assistance until I contacted the store manager directly, at which time action occurred. This experience cost five additional weeks, delaying the sale of my home. Do not purchase countertops from Lowe's in Jackson, Tn. Not all Lowe's use the same manufacturers.
ANDERSON, SOUTH CAROLINA -- You know how they post next day delivery in the appliance department? Well, I have now been waiting 14 days and counting. Today, they were no call/no show. I called and was told I was scheduled later today. Unless they're coming after 6 that ain't happening tonight. I'm going back to Lowe's to demand my money back.
TAMPA FLORIDA -- WOW- as an out of work pro contractor from Missouri who lost his business in the 09 housing crunch and never wanted to try again I say - oh wow. The guy I've worked for less than a week has done an extraordinary job, has all the best tools and truck and knowledge for being an older Hungarian man.
I've always loved Lowe's, I am shocked so many people have had such issues with their subs. I wish I were there to help as for some of us this is beyond easy. 3 of the four jobs we've done have gotten my number for work outside of Lowe's windows and doors but trusted I will always use Lowe's products for my projects. I am sorry for you folks having trouble, if I were there I'd fix it.
CINCINNATI, OHIO -- Contracted Kitchen Remodel. Lowe's stopped coming to house and has refused to complete the kitchen when problems were discovered and repairs needed. Contacted Lowe's President, Lowe's Executive Customer Service, BBB, City Building Inspector, and Ohio State Attorney General. Shoddy electrical work created safety and fire hazard. Lowe's admitted mistakes VERBALLY. In writing, Lowe's Central Production Dept is closing the case without correcting the electrical work. They have not delivered and installed one cabinet, etc. They just stopped. I do not understand how they can get away with this.
GALLATIN, TENNESSEE -- I went to the Lowe's store and found the home services department as I need work done in a bathroom and was hoping to get a estimate on the cost to re-do the tub area. I finally found an employee and made an appointment with someone named Alicia who was supposed to come out on July 3 between 3-6pm. July 3 came, and there was no phone call or anyone showing up.
On July 4, I received a voicemail message on my phone and Alicia left a message stating that I had had something else come up (?!?) which is pretty strange since I waited for 3 hours for someone to call and show up; sounds like someone needs to be replaced with someone competent. She left a call back number which turned out to be the Gallatin Lowe's, NOT the number to reach her at.
I finally got the correct number, and sent a text message that was not exactly friendly. (basicallyBasically told her that she was lying (which she was) and that I would find someone else to do the work. Congratulations, Lowe's, think about how much money you just lost on that! Went to a Home Depot in a different city, but I could not even get waited on, so one seems to be as bad as the other.
LEHIGHTON, PENNSYLVANIA -- Don't get Lowe's to construct your deck, nothing but a headache from the start of construction. There are too many people involved from the salesman and "project manager" to the contractor and his workers. They don't communicate with each other. We didn't get a blueprint or sketch of the plans prior to construction and the salesman put "on" to existing deck instead of "up" to existing deck and now construction has halted for 2 weeks and they want us to pay $2,000 more to finish.
We paid these people in full in February and we were to be first in their deck for the season and doubt we will have it done for July 4th. We had to change 64 patio pavers to bring them level with the deck because the night before it was to start we were told they can't make the deck level with existing pavers. Just a horrible experience and it's not over yet!!!
ATHENS, TENNESSEE -- They have no help when loading large items. I was leaving the store and a fellow customer was loading a French door into his truck by himself. Me and another customer helped him load it. He had asked for help, no one came out. I have had this same issue at this store. I have also seen people struggle to load items while Lowe's employees look on.