CASA GRANDE, ARIZONA -- Purchased/ordered counter top Feb. 2018. The store has never contacted me to advise if countertop has arrived. Made several calls to the store, operator transferred my call, no one could provide any information. Talked to the manager who advised me my order was in and would contact installer who would call me. I received no calls. Called store again. I was again given the runaround. Today 03/11/2019 I called the corporate office in NM who looked into my order and he called the installer directly and advised me that I would be contacted by the installer today. Very poor customer service.
HAMILTON, OHIO -- In February 2017 I went to the Tylersville Lowes location to speak to someone about having a deck added to the back of my home. I set up and appointment with a guy named Matt in install sales to come out and take measurements and provide me a quote. After coming out about 2 weeks later I got a phone call from giving me a prove of 8800 dollars to have the project done. We set up another appointment and he came out to my house and we finalized the contract and payment. Before he left he shook my hand and said, "in about 2 weeks you will have a deck". I knew this was a very unrealistic time frame due to the logistics, planning, material ordering, permits...
About a month later I decided to follow up just to see where we were in the process. Not having unrealistic or high expectations because to be honest I was expecting this project to get started closer to 2 months after signing the contract. Keep in mind this deck wasn't a 2-tier deck or anything and my back door literally sits about 18" off the ground.
To make a long story short 6 months after signing the contract I still had no install date set and when I contacted the project manager she was extremely rude with me and acted like I had no reason to be upset even though no one was communicating with me about this project. I decided to cut her out altogether since I could not get any answers so I contacted the contractors directly and they told me it was Lowe's fault so I asked them if they even had a permit yet and they told me the permit application had been submitted and the county had it for over a month.
They also told me that there is no specific order that the county submits them in and it could take a very long time which I knew was not true. I decided to call the township to see if the supplication was submitted to them and they told me no permit application had been submitted so I decided to call the Butler county zoning office and they also told me no application had been submitted. After being lied to by both Lowe's and the contractor I decided to pull my project. It was also like pulling teeth to get my money refunded to me.
CASTLE ROK, COLORADO -- DO NOT GET MAJOR APPLIANCES FROM LOWE'S!!! What a TERRIBLE experience. I ordered a dishwasher from Lowe's.com. First inconvenience: it took a month to get in!! Second inconvenience: 3 days prior to delivery I get an email saying my delivery window is 8am - 8pm. I guess I don't have a life? It wasn't until the morning of the delivery that they called to say they would be arriving within the hour.
Third inconvenience: They didn't offer to take the old dishwasher. The delivery men just said, “sorry, you didn't pay for it.” Come to find out, after calling customer service, that's it's only a $20 charge, and they could have done it. Instead, we had to wait another 3 days for them to come back. Fourth inconvenience: no install. This could very well have been an oversight on my part, but I don't think the online ordering process warned me about what no install really means. The dishwasher came without a power supply. Obviously, not quite plug and play.
Overall: I got the feeling that I paid about $700 for a pile of crap to just be dumped on my doorstep. Now, if I wanted to clean it up I have to wait longer and pay more. I will NEVER order anything online from Lowe's again, or even think about getting another major appliance from them. JUST TERRIBLE!!! I wish I could give a negative rating, but unfortunately 1 is the lowest I can go.
CONCORD, NORTH CAROLINA -- We made some major appliance purchases at Lowe's, which we eventually regretted. Expecting delivery a week later, one of four items arrived. Calling the store we were informed two of the items were on back order and we might expect them in six to eight weeks. The fourth item could not be located. The department manager was as useful as holding a tennis racket over your head to block the rain. When the items were ordered the salesperson should have informed us of the back orders.
Finally contacting the store manager we had a resolve to a very frustrating situation. Albeit, another week passed before we had two of the three remaining items. Oh, we canceled one of the items and instead purchased it at Home Depot. The floor staff at Lowe's seem to be frustrated with customer service. On the other hand, everybody seems too happy with going the extra distance to assist at Home Depot. Lowe's is good for purchasing batteries or duct tape. But, Home Depot gets our big bucks.
COLUMBIA, SOUTH CAROLINA -- I contacted Lowe's to install a water heater, or more specifically to do a measurement so that an estimate could be made. My wife felt that this would be better to deal with Lowe's, since they have a reputation to protect. After 2 days they showed up to do the measurement and said that they would get back with an estimate. The person doing the measuring seemed young and was proposing moving the water heater. It didn't seem like he wanted the job. It is now 3 more days later and still no estimate. I guess they felt the job was too hard to bid on.
In the meantime Home Depot did the job in under two hours (after a four day delay - New Year holiday - and later than they said - it was raining). I thought Lowe's should have been able to easily beat the Home Depot installer because of their delays, but I was wrong and glad that I put the bid out to both stores. I don't know about you, but just about the only reason for someone to buy a water heater is that the old one stopped working. You don't buy them for increased efficiency or because you want it in a different color. You'd think that the plumbers/installers that home improvement stores hire would do the job quickly. Home Depot even advertises same day installation (with a bunch of caveats).
Lowe's should get their act together. Re-evaluate this particular installer and institute some sort of response guarantee. If holiday scheduling will affect the response, communicate that to the customer or provide an option for emergency service. To their credit Lowe's did reimburse the measuring fee, but I don't really care about that. I wanted a water heater pronto. I also wanted a little respect for putting my trust in their company. I got neither from Lowe's and that is too bad. Next time I'll use a real plumber.
YORK, AND, SCARBOROUGH, CALIFORNIA -- I shop at both stores and, I might add that customer service at both is great. I think that the management is great as it is at T. I was looking for a certain type of screw and, found it after an associate went out of his/her way to assist me. I am impressed by their workmanship and, I am giving them 5 thumbs up. Great work!!
FREMONT, CALIFORNIA -- Lowe's delivered old dated stock product when we ordered new product purchased. When we asked about those stock dated products - IGNORED AND NEVER ANSWERED. They completely says that 'DO NOT HAVE AN ANSWER' SORRY! - Delivered product is stop working after some time and never received resolution from Lowe's. Do not visit Lowe's store at Fremont and never purchase any appliance from Lowe's. Very bad in customer services and never answered!!!
TENNESSEE -- Purchased quartz countertops in Jackson TN who contracts with Designers Choice Inc. in Mississippi. During transport to Jackson the sink countertop broke into four pieces, the installers stopped to glue all pieces back together, additionally a smaller top had the corner broken out (the size of a nickel) and was repaired with black epoxy (on a white and gray piece of quartz). The installers actually tried to install these damaged pieces and I stopped them.
The company fought me for a month not wanting to replace any of it. Lowe's intermediate was of little assistance until I contacted the store manager directly, at which time action occurred. This experience cost five additional weeks, delaying the sale of my home. Do not purchase countertops from Lowe's in Jackson, Tn. Not all Lowe's use the same manufacturers.
ANDERSON, SOUTH CAROLINA -- You know how they post next day delivery in the appliance department? Well, I have now been waiting 14 days and counting. Today, they were no call/no show. I called and was told I was scheduled later today. Unless they're coming after 6 that ain't happening tonight. I'm going back to Lowe's to demand my money back.
TAMPA FLORIDA -- WOW- as an out of work pro contractor from Missouri who lost his business in the 09 housing crunch and never wanted to try again I say - oh wow. The guy I've worked for less than a week has done an extraordinary job, has all the best tools and truck and knowledge for being an older Hungarian man.
I've always loved Lowe's, I am shocked so many people have had such issues with their subs. I wish I were there to help as for some of us this is beyond easy. 3 of the four jobs we've done have gotten my number for work outside of Lowe's windows and doors but trusted I will always use Lowe's products for my projects. I am sorry for you folks having trouble, if I were there I'd fix it.